USEFUL NUMBERS DURING THE COVID-19 PANDEMIC

Bexley Coronavirus Helpline 020 3045 5398 Open from 8am to 8pm Whether you need someone to get shopping, pick up other essentials or to give you information, guidance and advice, please call us. Food Shopping There are a number of options if you need food deliveries to your door. Morrisons Morrisons Doorstep delivery service is available to vulnerable and elderly members of the community, unable to go shopping in-store. Call 0345 611 6111 and select option 5 to place your order. Any order placed before 4pm we will aim to deliver the next day. In order to use this service you must live within 10 miles of a Morrisons store. Deliveries will adhere to the current social distancing rules so to avoid contact we strongly encourage contactless card payments only, if this isn't possible chip and pin card payments are available but no cash payments can be accepted.

Bexley Accessible Transport Team Service (BATS) Phone: 01322 311 333 (7am to 5.30pm) Phone: 07534 133 010 (in case of emergency out of office hours (Diana)) Email: [email protected] Website: Bexley Accessible Transport Scheme Bexley Deaf Centre can support its service users with food shopping. Phone: 01322 351122 Email: [email protected] Website: Bexley Deaf Centre Crossroads Care South East London Name: Sharon French/Mary Garrity Phone: 01322 336086 / 01322 341983 Website: Crossroads Care South East London Email: [email protected] eConsult Hub Will support vulnerable patients who need shopping. Please telephone your GP Surgery for more information.

Bexley Foodbank Locations:  Avery Hill Christian Fellowship (Southspring, Sidcup, DA15 8EA) (Tuesday 10 to 12 noon and Thursday 12 noon to 3pm)  New Community Church (24 Station Road, DA25 7DU) (Monday 11am to 3pm and Tuesday 12.30pm to 3pm)  Queen Street Baptist Church (Queen Street, Erith, DA8 1RP) (Wednesday and Saturday 10am to 1pm)  Trinity Baptist Church (Broadway, Bexleyheath, DA6 7A) (Monday 1pm to 3pm and Friday 10.30am to 12.30pm)Phone: 07932 431350 Website: Bexley foodbank Email: [email protected]

Food offers for everyone The Bookstore Café, which is based at The Exchange, is offering a home-cooked meal delivery service in and around Bexley. Anyone wishing to place a ready meal order can contact The Bookstore Café on 01322 341144.

Discounted food offer for Orbit residents Orbit has arranged for home-cooked ready meals and fresh fruit/vegetable boxes to be made available immediately to its customers, at a discounted rate. Anyone wishing to place a ready meal order can contact The Bookstore Café on 01322 341144.

Getting medicine delivered Your local pharmacy will often deliver medicines to you if you ask them to do so. The Council can help you register for delivery - contact the Emergency Helpline on 020 3045 5398. The following organisation can also help: Bexley Accessible Transport Service (BATS) The service will pick up and deliver prescriptions on a Wednesday and Friday. Phone: 01322 311333 (7am to 5.30pm) Phone: 07534 133010 (in case of emergency out of office hours (Diana)) Email: [email protected] Website: Bexley Accessible Transport Scheme Bexley Deaf Centre We can support our service users if they need any medication picked up. Call our number and leave your details on our answerphone. These messages are picked up straight away and we can call right back. Phone: 01322 351122 Email: [email protected] Website: Bexley Deaf Centre Crossroads Care South East London can support its service users (carers and older people) if they need any medication picked up. Name: Sharon French/Mary Garrity Phone: 01322 336086 / 01322 341983 Website: Crossroads Care South East London Email: [email protected]

Porchlight We can support our service users (children and young people aged 8 to 17 years who are homeless or vulnerable) with food shopping and medication collections. Name: Tony Waite Phone: 07785 691828 Website: Porchlight Email: [email protected] eConsult Hub Will support vulnerable patients who need prescription collections. Please telephone your GP Surgery for more information.

Child Safeguarding If your concern relates to a safeguarding matter regarding a child under 18 please contact our Multi-Agency Safeguarding Hub (MASH):

 020 3045 5440  020 8303 7777 or 020 8303 7171 - between 5pm to 9am Monday to Friday (24 hour cover at weekends)

If you have a social worker please telephone them on their direct dial number or via our main switchboard.

Adult Safeguarding If your concern relates to a safeguarding matter regarding an adult, please don't stay silent about any concerns you have about a potentially vulnerable adult.

Call Bexley Contact Centre on 0203 045 5159 where trained professionals will assist you with your concern, or email [email protected]

Debt Advice If you are struggling with your energy bills Green Doctors can help. Your local energy experts - the Green Doctors - are offering phone consultations to help you save money and stay out of debt. This consultation is provided by a registered charity for anyone on a low income or over 65 or with a long term health condition or disability. Green Doctor can save you money on your energy bills Phone: 0300 365 5003 Website: Green Doctors.

Domestic Abuse If you need support or have worries about domestic abuse the organisations below can provide advice and help.

Solace Women’s Aid For general advice: Phone: 020 31984 659 (9am to 5pm) Email: [email protected]

Emergency help: Solace advice helpline: 0808 802 5565 (Monday to Friday 10am to 4pm and 6pm to 8pm Tuesdays) Email: [email protected]/ Solace rape crisis helpline: Phone: 0808 801 0305 (Monday and Friday 10am to 2pm, Tuesday 10am to 1pm, 6pm to 8pm, Wednesday and Thursday 1pm to 5pm) Email: [email protected] Alternatively, contact The London Survivors Gateway at 0808 801 0860 24hr National Domestic Violence Helpline - 0808 2000 247 If in immediate danger call 999. Hearing aid batteries Bexley Deaf Centre provides a delivery service for hearing aid batteries. Phone: 01322 351122 Email: [email protected] Website: Bexley Deaf Centre Help with mental wellbeing Many people will be finding staying at home for long periods challenging and difficult. The organisations below can help: Carers Support Bexley Offers emotional support, information, advice and signposting for Carers over the telephone. Phone: 020 8302 8011 Email: [email protected] Website: Carers' Support (Bexley) Mind Bexley Wellbeing line: For individuals in the borough struggling with their mental health right now. Open Monday to Friday 9am to 6pm. Please call 020 3912 0048. The Bexley Crisis Cafe is a safe and friendly place for anybody 18 and over who is experiencing severe emotional or psychological distress. It is a drop-in service where you can access mental health support and advice from mental health workers. Where can you can contact Mind In Bexley: Mind in Bexley 2a Devonshire Road, Bexleyheath, DA6 8DS Phone: 020 8303 8932 Email: [email protected] website: Mind in Bexley Re-Instate Operates alongside MIND and offers: The Recovery and Well-Being Service operating alongside local Mind is for people with mental health problems to empower them to take control of their recovery. Phone Hub: 01322 438155 Email Employment Service: [email protected] Website: www.re-instate.co.uk Email: [email protected]

Choice Support We provide supported living services for people with Mental Health needs including an Autism and mental health specialist service. Phone: 01322 341123 Email: [email protected] Website: Choice Support

Cruse We can provide telephone and email support for bereaved people in our local community. Phone: 020 8304 5245 Email: [email protected] Website: Cruse Bereavement Care

Greenwich and Bexley Hospice During the COVID-19 outbreak we are arranging telephone support relationships - following the same principles but supporting people through isolation. We will aim to maintain support once the pandemic is over. We are happy to accept/consider self-referrals. Phone: 07562 750303 (temporary phone number during pandemic) to speak to one of the team - will be diverted to someone who is working Email: [email protected] Website: Greenwich & Bexley Community Hospice

Someone to talk to It’s hard for all of us to stay at home and especially hard for you if you have no company. The organisations below can arrange for someone to talk to you. Bexley Accessible Transport Service (BATS) Offers a telephone chat service daily for those who are self-isolating or alone at home. Phone 01322 311333 (7am to 5.30pm) Bexley Moorings (for young people) offers Befriending for 10 to 15 year olds can self-refer. Phone: 020 8304 9609 Email: [email protected] Website: Bexley Moorings Project

Mencap for people with learning disabilities  available by phone or email for people who need to talk or access support  we are running 1:1 virtual support for existing members and undertaking daily/weekly wellbeing and social calls  we aim to offer a weekly timetable of activities that people with a learning disability can get involved with online, such as virtual classes, competitions and Vlogs  delivering food or medication for a small number of existing members who are most vulnerable and unable to do so themselves  providing support to carers who are not existing members via phone or email on a range of practical issues such as form filling

Phone: 020 8303 6336 Email: [email protected] Website: Bexley Mencap Bexley Deaf Centre are happy to chat to its service users – if you just want someone to talk to, we are happy to chat. Phone: 01322 351122 Email: [email protected] Website: Bexley Deaf Centre Age UK Bexley are happy to provide information, advice and signposting including financial advice and benefits support for older people. Phone: 020 300 0883 Email: [email protected] Website: Age UK Bexley Alzheimer's provide a telephone dementia advice and support service and provide welfare calls for people feeling isolated. Phone: 01322 524950 or National Dementia Connect Helpline: 0333 150 3456 Email: [email protected] Website: Alzheimer's Society Choice Support can offer telephone support regarding benefits for people with mental health issues or Autism. Phone: 01322 341123 Email: [email protected] Website: Choice Support Crossroads Care South East London can support its service users (carers and older people) with befriending telephone calls.

Name: Sharon French/Mary Garrity Phone: 01322 336086 / 01322 341983 Email: [email protected] Website: Crossroads Care South East London Cruse can provide telephone and email support for bereaved people in our local community. Phone: 020 8304 5245 Email: [email protected] Website: Cruse Bereavement Care Transport to hospital appointments If you need help to get to a hospital appointment or your doctor, the following organisation can help.

Bexley Accessible Transport Scheme (BATS)  we offer accessible transportation within the borough to doctors or hospital appointments for older people or people with disabilities  our services will follow the Government’s guidance on the personal protective equipment (PPE) required at all times and vehicles will be cleaned after every use  we will carry no more than 4 passengers per vehicle with a 2-metre gap between every passenger

Phone: 01322 311333 (7am to 5.30pm) Phone: 07534 133010 (in case of emergency out of office hours (Diana)) Email: [email protected] Website: Bexley Accessible Transport Scheme

General Support Age UK Bexley Dog walking - Gender-specific support through the Men’s Shed Home Planters Project. Phone: 020 300 0883 Email: [email protected] Website: Age UK Bexley

Healthwatch Healthwatch Bexley are the consumer champion for both health and social care services locally. We are here to support people who live or access services in the Borough of Bexley. We are happy to listen to your experiences of health and social care services, offer support, advice and signpost to relevant services. Phone: 020 8304 9344 Email: [email protected] Website: Healthwatch Bexley

Kent Association for the Blind Eye Clinic Liaison Officers (ECLOs) are on hand to give you the essential emotional and practical support you need at this crucial time. Phone: 07795 558560 Email: [email protected] Website: Kent Association for the Blind

Citizen’s Advice Bureau Bexley Citizens Advice Bureau is providing an extended phone service from 9:30 am to 3:30 pm 5 days a week as well as providing advice by email. Call Citizens Advice Bureau Bexley on 01322 517150. Get advice by email at www.bexleycab.org.uk/e-mail-advice/