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July 2, 2008 Request for Proposal Networking Services Vendor RFP No. 020901 Due: 3:00 PM, MST, August 28, 2008 Time and Date of Pre-Proposal Conference 8:00 A.M., M.S.T., 07/25/08 Deadline for Inquiries 5:00 P.M., M.S.T., 08/14/08 Time and Date set for Closing 3:00 P.M., M.S.T., 08/28/08 RFP No. 020901 Networking Services Vendor TABLE OF CONTENTS 1. Request for Proposal No. 020901 ......................................................................................... 1 2. Overview ............................................................................................................................... 2 3. Parameters ............................................................................................................................. 3 4. Instructions to Proposers ....................................................................................................... 8 5. Program and Service Expectations ..................................................................................... 15 6. Evaluation Criteria and Process .......................................................................................... 19 7. Form of Proposal/Special Instructions ................................................................................ 22 8. Financial Proposal ............................................................................................................... 24 Appendix 1. Information on Current Networking Services .................................................... 26 Appendix 2. Other Pertinent Information ............................................................................... 63 Appendix 3. Sample Contract ................................................................................................. 69 Appendix 4. Proposer Inquiry Form ....................................................................................... 70 Appendix 5. Mandatory Proposal Certifications ..................................................................... 71 Appendix 6. Financial Proposal Worksheet ............................................................................ 79 Appendix 7. Risk Assessment and Value Added (RAVA) Plan ............................................. 80 Appendix 8. Past Performance Information ............................................................................ 83 Appendix 9. Bid Proposal Form ............................................................................................. 88 i RFP No. 020901 Networking Services Vendor 1. Request for Proposal No. 020901 Arizona State University is requesting sealed proposals from qualified firms or individuals for a Networking Services Vendor. The Vendor shall provide the University with all network communications services management and operations personnel, technical support, training, equipment, supplies, materials, systems, and effort necessary to perform the contracted network services at a level of quality that consistently meets or exceeds the University’s expectations. An Educational Meeting/Pre-proposal Conference and Site Visit will be held at Arizona State University, Tempe Campus, Computer Commons Building, Room 120, July 25, 2008 at 8:00 AM MST. All Proposers MUST attend the Conference. Only two members from each company will be allowed to attend the tour. The term of the contract is anticipated to commence October 15, 2008, and shall remain in effect until June 30, 2013 unless terminated or cancelled. Proposals are to be addressed and delivered to the receptionist area, first floor, University Services Building, Purchasing and Business Services, Arizona State University, 1551 S. Rural Road, located on the east side of Rural Road, between Apache Road & Broadway Road, Tempe, Arizona, 85281, on or before 3:00 PM, MST, on August 28, 2008, at which time a representative of Purchasing and Business Services will announce publicly the names of those firms or individuals submitting proposals. No other public disclosure will be made until after award of the contract. The delivery address is: Purchasing and Business Services University Services Building Arizona State University 1551 S. Rural Rd. Tempe AZ 85281 ARIZONA STATE UNIVERSITY Stacie Malekooti Stacie Malekooti Senior Buyer, ASU Purchasing and Business Services 1 RFP No. 020901 Networking Services Vendor 2. Overview 2.1. Networking Services 2.1.1. Annual Cost: $11.1 Million Cost breakdown by critical components (for details, see https://uto.sharepoint.asu.edu/Ops/Network/NetworkRFP/default.aspx): • Labor cost (including contract labor): $1.62 Million • Operating Expenses: $265 Thousand • Hardware, Software, Capital, Equipment: $2.02 Million • Maintenance, Services, Connectivity: $3.79 Million • Managed Service Agreements: $3.4 Million 2.2. Operations Number of employees: • 18 Full-time employees • 8 Students • 3 Contract technicians Units: • Core Infrastructure Design & Engineering • Edge (Field) Technicians • Project Management & Coordination • Documentation • Network Information/Operations • Technology Solutions (network monitoring/measurement) 2.3. Service Scope • Total Number of Data ports: 57,000 • Total Number of Switches/Routers/Servers: 2,500 • Total Number of Wireless Access Points: 5,500 • Total Number of Voice Lines: 20,000 • Hybrid voice system consisting of TDM (93%) & VoIP (7%) • Wiring: 18% CAT3; 47% CAT5; 35% CAT6 unshielded twisted pair cabling • Faculty and staff: >12,000 • Students: 64,000 2.4. Subcontracts Qwest – Managed Services – $3.4 Million 2 RFP No. 020901 Networking Services Vendor 3. Parameters 3.1. ASU – The New American University Arizona State University (ASU/the University) is one of the premier metropolitan public research universities in the nation. ASU is research-driven but focused on learning. Teaching is carried out in a context that encourages the creation of new knowledge. ASU maintains a tradition of academic excellence in core disciplines and has become an important global center for innovative interdisciplinary teaching and research. ASU is one university in many places. In addition to the historic Tempe campus, a college town in the midst of a dynamic metropolitan region, the university comprises three newer campuses: ASU at the West campus in northwest Phoenix adjacent to Glendale; ASU at the Polytechnic campus in east Mesa; and the Downtown Phoenix campus in the city’s urban core. The University envisions the downtown Phoenix campus to serve 10,000 to 15,000 students with an active 24/7 environment that includes academics, housing, retail, and cultural programs and entertainment. The University seeks to provide the best possible education to the broadest possible spectrum of society, embracing the educational needs of the entire population. By the year 2020, ASU is projected to enroll 90,000 students. The University champions diversity and is international in scope, welcoming students from all 50 states as well as nations across the globe. The University is an active partner with the private sector in initiatives to enhance the social well-being, economic competitiveness, cultural depth, and quality of life of metropolitan Phoenix and the state. The University seeks to advance social and economic development in Arizona. As it evolves, ASU will serve as the prototype for the New American University, redefining the existing conception of research universities. ASU is building a comprehensive metropolitan research university that is an unparalleled combination of academic excellence and commitment to our social, economic, cultural, and environmental setting. The New American University is an institution that measures its academic quality by the education its graduates have received rather than by the academic credentials of its incoming freshman class; one whose researchers, while pursuing their scholarly interests, also consider the public good; one whose students, faculty, and staff transcend the concept of community service to accept responsibility for the economic, social, cultural, and environmental vitality of the communities they serve. 3.1.1. The Tempe Campus ASU’s Tempe campus is located near the heart of metropolitan Phoenix in the city of Tempe (population 159,615). Nearby are the municipalities that make up the fast- growing Valley of the Sun: Chandler, Gilbert, Glendale, Mesa, Scottsdale, and other communities. The Tempe campus comprises more than 700 acres and offers outstanding physical facilities to support the university’s educational programs. 3 RFP No. 020901 Networking Services Vendor 3.1.2. The Polytechnic Campus At ASU’s Polytechnic campus, students gain knowledge through action. Academic programs prepare students to move directly into careers and become leaders in their professional, public and personal lives. More than 6,000 students are enrolled in high- demand professional and technical undergraduate and graduate degree programs. The 600-acre campus, located in southeast Mesa, provides a small residential college environment with access to all the resources of the University’s four campuses. 3.1.3. The Downtown Campus ASU at the Downtown Phoenix campus is the newest element in a decades-long urban renaissance that adheres to the tradition that built a great American city. As rich as Downtown Phoenix is with opportunities for culture, growth and excitement, the new ASU campus adds its own blend of learning, research and student life to this mixture - elements that help create a 24-hour vibrancy within the city's urban core. Now in its initial year of operation, the Downtown Campus boasts