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New Member Guidebook | Kaiser Permanente Colorado

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New Member Guidebook | Kaiser Permanente Colorado Making health[y] easy for you and your family GET STARTED WITH 3 EASY STEPS WELCOME TO We’re making healthy easy for you KAISER with online chat, 24/7 medical advice, PERMANENTE video visits, and other telehealth options! COLORADO kp.org/newmember Kaiser Permanente Colorado GREETINGS Thank you for choosing Kaiser Permanente as your partner in health. You’re joining us during extraordinary times — the current situation with the coronavirus is touching lives across the country and around the world. If you have questions about the coronavirus and COVID-19, you’re not alone. You can find the latest information and guidance on how to protect yourself and get care at kp.org/coronavirus. Your membership includes many ways for you to get care from the comfort and safety of your home. Here are 2 simple steps you can take: 1. Create your online account to get care online or by phone Once you register for your kp.org account, you’ll be able to schedule online and phone appointments from your computer or mobile device. 2. Transition your prescriptions and refill by mail Transfer your prescriptions to a Kaiser Permanente pharmacy. You’ll be able to get most prescriptions mailed to your home at no extra cost, which means you don’t have to go into the pharmacy. To help you get started with your membership, this handbook covers everything you need to know about creating an online account, transferring prescriptions, choosing a doctor, and more. No matter what, we’re here to support your total health — mind, body, and spirit. We look forward to a long and healthy relationship with you. Welcome to Kaiser Permanente Colorado! Micheal S. Ramseier Margaret Ferguson, MD President, Colorado Region Executive Medical Director Kaiser Foundation Health Plan Colorado Permanente Medical Group, P.C. 2 kp.org Making health[y] easy for you and your family LET’S GET STARTED! Making the most of your membership takes only 3 easy steps. Ready to go? STEP 1: CHOOSE YOUR DOCTOR GETTING CARE page 4 page 7 Getting you connected with a doctor who Learn how to access different types of care suits your individual needs is the first priority. and find a facility near you. With 24-hour nurse Choose from a wide range of great doctors. advice, we’re always here to help you get the And, remember — you can change for any reason, right care at the right time. at any time. RESOURCES STEP 2: REGISTER ON KP.ORG page 9 page 5 Contacting us, Annual Notices Guide, Next, let’s get you plugged in to your online and resources for healthy living gateway to great health — kp.org. Here, you can access your doctor’s office, your health information, and so much more — from anywhere you are. Kp.org is designed to help you manage your health and keep you feeling great. CARE OPTIONS page 10 Getting care online, on the phone or in-person STEP 3: GET PRESCRIPTIONS page 6 Finally, we’ll help you transition your prescriptions. IN-PERSON CARE It’s easy. Have your prescription information ready page 12 and we’ll guide you through the rest. Medical offices, Behavorial Health offices, urgent care, and emergency care locations. kp.org 3 Kaiser Permanente Colorado 1 CHOOSE YOUR DOCTOR Select from a wide range of great doctors and change any time, for any reason At Kaiser Permanente, we know how important You can choose a personal doctor with it is to find a doctor who matches your specific any of these specialties: needs. Even if you don’t need to see your doctor • Adult medicine/internal medicine right away, having a doctor you connect with is an • Family medicine important part of taking care of your health. • Pediatrics/adolescent medicine Denver/Boulder members may choose to receive (for children up to 18) care at any Kaiser Permanente medical office. Each covered family member may choose his or Northern and Southern Colorado members may her own personal doctor. choose to receive care at any Kaiser Permanente If the doctor you’d like to select isn’t accepting medical office or from a network provider in your plan. new patients, you can call us for assistance at the Most Kaiser Permanente medical offices provide number below. primary care, specialty services, medical imaging, CHANGE YOUR DOCTOR ANYTIME lab, pharmacy, and more — all under one roof for convenient access to a full range of health services. You can choose and change your doctor at any time, for any reason, by visiting For the most current list of providers in your area, kp.org/newmember, or you can call us for visit kp.org/locations. assistance at the number below. CHOOSE THE RIGHT DOCTOR SEE SPECIALISTS WITHOUT A REFERRAL To help you find a personal doctor (also called In most cases, you can schedule a consultation a primary care physician) who’s right for you, with a Kaiser Permanente specialist or a you can browse our online doctor profiles or network specialist without a referral. For online provider directory. For Kaiser Permanente additional services, such as outpatient surgery physicians, you’ll see additional information or hospitalization, you’ll need a referral for related to their education, credentials, specialties, your specialty physician and authorization from and interest areas, as well as whether or not Kaiser Permanente. To see a specialist at a Kaiser they’re accepting new patients. Permanente medical office, call the Appointment and Advice Contact Center. CHOOSE BY PHONE CHOOSE ONLINE Call us at 1-844-639-8657, Monday through Go to kp.org/newmember to find a doctor who Friday, 8 a.m. to 5 p.m. For TTY, call 711. Once matches your needs. Once you’ve chosen your you’ve decided on a doctor, we can help you provider, call us anytime day or night to schedule schedule your first appointment. your first appointment. 4 kp.org Making health[y] easy for you and your family 2 REGISTER ON KP.ORG Start using our secure website to manage your health on your time As a Kaiser Permanente member, kp.org is your GET INSPIRED AT KP.ORG connection to great health and great care. When Your kp.org membership also gives you access you register, you can securely access many time- to many tools and tips for healthy living, as well saving tools and resources to help you manage as recipes and articles on a wide range of your health and keep you feeling great. health topics. MANAGE YOUR CARE AT KP.ORG DOWNLOAD THE KAISER PERMANENTE APP Visit kp.org anytime, from anywhere, to: Once you’ve registered, you can download the • View most lab and test results1 Kaiser Permanente app to your smartphone. • Refill most prescriptions from Use your kp.org user ID and password to Kaiser Permanente pharmacies1 activate the app, and you’ll be ready to go! • Email your Kaiser Permanente doctor’s office with nonurgent questions1 • Schedule and cancel appointments1 • Print vaccination records for school, sports, and camp1 • Check your plan’s benefits, view claims, or estimate costs1 • Manage a family member’s health care2 • Pay your Kaiser Permanente medical bills • And more! Additionally, you can complete a nonurgent medical consult through an e-visit for common conditions that may not require an in-person visit. Even if you don’t need care right away, we encourage you to register today and explore our tools so you can use them when you need them. APPOINTMENT AND ADVICE REGISTERING IS VERY EASY CONTACT CENTER Go to kp.org/newmember and • Denver/Boulder: 303-338-4545 follow the sign-on instructions. • Northern Colorado: 970-207-7171 You’ll need your health record • Southern Colorado: 1-800-218-1059 number, which you can find on your • TTY 711 member ID card. kp.org 5 Kaiser Permanente Colorado 3 GET PRESCRIPTIONS We make it easy to get your prescriptions As a new member, we’ll help you transition HERE’S WHAT YOU’LL NEED your prescription. Just call us or go online. To transition a prescription, please have You have many options for getting your the following information ready when you call prescriptions at Kaiser Permanente: or go online: IN PERSON • Your Kaiser Permanente health record number • The name and telephone number of your Fill your prescriptions at any Kaiser Permanente current pharmacy Medical Office pharmacy. Members in • The name, strength, and directions for Northern and Southern Colorado can choose use of the prescribed medication to use a network pharmacy in their plan. • The prescription number of the prescribed Refer to kp.org/locations to find all pharmacies medication available to you. • The name and phone number of the BY MAIL3 physician who prescribed the medication Get your prescriptions delivered with no shipping costs. You can fill through the mobile app, by calling the pharmacy at a Kaiser Permanente medical office of your choice, or atkp.org/rxrefill . BY PHONE Each Kaiser Permanente medical office has a 24-hour refill phone number. You can find the number under Pharmacy Services on each medical office’s page atkp.org . Remember to contact us before you need a refill, as it can take two or more business days to transition your prescription. GET PRESCRIPTIONS BY PHONE GET PRESCRIPTIONS ONLINE Call us at 1-844-639-8657, Monday Go to kp.org/newmember and through Friday, 8 a.m. to 5 p.m. follow the steps to start transitioning For TTY, call 711. your prescriptions online. 6 kp.org Making health[y] easy for you and your family GETTING CARE How Care works at Kaiser Permanente We are an integrated care delivery system, PRIMARY AND PEDIATRIC CARE HOURS which means all Kaiser Permanente primary Most Kaiser Permanente medical offices that care providers, specialists, and other care team offer primary and pediatric care are open from members are connected to each other through 7 a.m.
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