2012 the business of YEAR FISCAL SUSTAINABILITY DRIVING PEOPLE AND COMMUNITIES FORWARD CONTENTS 3 | Letter from Chairman & CEO Andy Taylor 4 | About Enterprise Holdings 5 | Environmental Stewardship 10 | Social 13 | Governance 15 | About This Report 16 | GRI Index 2 To Our Stakeholders: Thank you for taking the time to review this update on Enterprise Holdings’ sustainability efforts, which shares highlights from our fiscal year, ended July 31, 2012 (FY 2012). For more than 55 years, our success has been built on meeting people’s mobility needs in the neighborhoods and communities where we operate, and that principle still guides us today as we continue our company’s steady, strategic growth. As part of our conservative, responsible management approach, we have always invested a large portion of our profit back into our business. Among other things, this approach has enabled us to expand our global presence in Brazil, China, France and Spain through car rental company acquisitions, and to increase our car-sharing presence in the United States with two significant acquisitions, in the past year. As our business expands, so too does our opportunity to help provide solutions to the world’s growing mobility issues. Throughout FY 2012, we continued to play an active role in addressing such major transportation-related issues as alternative fuels, emerging automotive technologies, fuel efficiency and emissions standards. And we continued to use Andrew C. Taylor our unique position as owner and operator of the world’s largest fleet of passenger vehicles Chairman and Chief Executive Officer to help identify mobility solutions that meet the needs of drivers and the marketplace. Enterprise Holdings But our sustainable mobility strategy isn’t focused solely on using automobiles to physically move people from one place to another. We operate our business in ways that take sustainable mobility further, driving environmental improvements and technology, and helping people and communities move forward. Driven by our cross-functional Chairman’s Task Force, sustainability cuts across every aspect of our company, from our companywide efforts to reduce energy use; to our conservation effort to plant 50 million trees in our forests; to our commitment to hire U.S. military members and veterans; to our philanthropic support for thousands of organizations across the communities we serve. We hope you – our stakeholders – enjoy reading about how we’ve advanced these efforts “We operate our business in over the past year. ways that take sustainable mobility further, driving environmental improvements and helping people and communities move forward.” - 3 - EHI-Owned Licensee Global Headquarters 600 Corporate Park Drive Licensee Affiliate St. Louis, Missouri 63105 Global Brands $15.4 BILLION Enterprise Holdings is the largest and most comprehensive service provider in the car rental industry, annual revenue* operating – through its regional subsidiaries – the Alamo Rent A Car, Enterprise Rent-A-Car, and National Car Rental brands in neighborhood and airport locations in 11 regions/countries: the U.S., Canada, Mexico, the Caribbean, Latin America, the U.K., Ireland, Spain, France, Germany, and Asia. 1.3 MILLION Alamo Rent A Car provides value-oriented vehicle rental for U.S. leisure travelers and is the largest car rental provider to international travelers visiting North America. Alamo serves thousands of vehicles in fleet travelers each year as the official rental car ofWalt Disney World Resort® and Disneyland Resort®. Enterprise Rent-A-Car is known for exceptionally low rates, neighborhood convenience and outstanding service. Enterprise specializes in renting vehicles to customers who need a car because 8,200 of an accident, mechanical repair or theft. Enterprise also provides vehicles for customers who want global locations (airport & neighborhood) to take a short business or leisure trip, who need a car for a special occasion or business purpose. National Car Rental serves the daily rental needs of the frequent airport traveler seeking choice, convenience and time savings for their personal and business trips. National helped pioneer the car rental industry’s first frequent renter program, Emerald Club, and provides 74,000 business travelers with expedited service at all of the top 50 airports for business travel. employees - 4 - *FY 2012 revenue includes revenue from Enterprise Fleet Management, which was spun out from Enterprise Holdings on August 1, 2011. “Our team is always on the lookout for new ENVIRONMENTAL STEWARDSHIP ways to reduce our energy use. It has become Enterprise was founded more than 55 years ago on the principle of a natural part of our decision-making process managing our business for the long term – taking a thoughtful, conservative and how we operate, and we’re seeing the approach to our operations, making responsible use of our resources, benefits of sustainability in our bottom line.” treating our customers, our employees and our communities with the respect they deserve. So, it comes naturally for us to embrace, promote – Gavin Ramrattan, Enterprise Branch Manager and implement sustainable practices across all areas of our company, Jamaica, New York including a commitment to reduce our impact on the environment we all share. We know this approach leads to positive results for our business, our employees, our customers and the communities we serve. 20/20 Profile: Metro New York Beyond our fleet, we recognize that our company’s facilities have the Our efforts are guided by our Chairman’s Task Force. The following pages next greatest impact on the communities where we operate. In 2010, we highlight key 2012 activities that are helping us advance the state of committed to reduce both energy use and costs by 20 percent companywide sustainable mobility. over five years through our 20/20 Vision initiative. Through local operational efficiency programs, we’re working to make a global impact throughout our 20/20 Vision Update network of locations. We’re beginning to realize that impact in places such as metro New York. We 2011 Total direct and indirect energy consumption 1,284,913 operate more than 45 rental facilities across the five boroughs of New York (August 2010-August 2011) gigajoules City, where we’ve reduced local energy use by 10 percent since 2010. Metro 2011 Direct energy consumption from New York Enterprise, National and Alamo branches have taken a variety of 100 percent non renewable sources steps to reduce their energy use and costs, from installing energy-efficient lighting to adding motion sensors on thermostats and controlling parking lot Estimated 2012 total direct and indirect energy consumption 1,087,694 lighting with astronomic timers. And that’s just the beginning – the group is on (August 2011-August 2012) gigajoules track to achieve a cumulative reduction in energy use by 25 percent by 2015. 2012 Direct energy consumption from 100 percent non renewable sources The metro New York group represents just a small fraction of our network. Consider the overall impact that the 20/20 Vision initiative will have as all of 2012 Reduction from 2010 baseline* 221,257 our operating groups continue to implement changes to reduce their energy gigajoules use and costs. What’s more, our well-recognized Management Training Program introduces employees to corporate sustainability fundamentals. That *The 2010 baseline excludes branches where an external landlord is responsible for utility bills, and it means up-and-coming managers in many locations now include such things does not include branches added after 2010 – energy usage at these new locations is being tracked separately as part of our Enterprise Sustainable Construction Protocol (ESCP). Our goal is to establish as energy efficiency as part of their responsibilities – helping them see how a single companywide energy baseline by 2015. sustainable practices drive profitability at the grassroots level and reinforcing the importance of business planning for the long term. - 5 - Leadership Forum on the “As the largest owner of vehicles in the world, Future of the Automobile we have to be playing in this arena, trying these vehicles out and helping manufacturers to A crowd packed the Donald Danforth Plant Science Center in St. Louis in June to hear the perspectives of three prominent thought leaders on the understand if they are resonating with customers. future of automotive transportation. Our Chairman and CEO Andrew C. Taylor They are part of our sustainability program.” and President of General Motors North America Mark Reuss were joined by business sustainability expert and journalist Marc Gunther who moderated – Andrew C. Taylor their discussion of the challenges involved in keeping passenger vehicles economically viable and socially relevant. The conversation offered a unique view from both ends of the automotive value chain: GM advances technology upstream by developing and deploying such sustainable innovations as improved combustion engines and electric vehicles, while Enterprise’s position downstream as the world’s largest car rental company helps introduce drivers to new technologies and gives them a chance to prove their viability in the marketplace. Enterprise and GM share a belief that biofuels are the most significant near- term solution to reduce dependence on petroleum and the carbon footprint of driving, while electric vehicles may offer the best long-term solution. And since 2006, Enterprise’s owners, the Taylor family, have given $35 million to the