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Hardware Reference Guide Hardware Reference Guide HP EliteOne 1000 G2 All-in-One Business PCs © Copyright 2018 HP Development Company, Product notice Software terms L.P. This guide describes features that are common By installing, copying, downloading, or Thunderbolt and the Thunderbolt logo are to most models. Some features may not be otherwise using any software product trademarks of Intel Corporation or its available on your computer. preinstalled on this computer, you agree to be subsidiaries in the U.S. and/or other countries. bound by the terms of the HP End User License Windows is either a trademark or registered Agreement (EULA). If you do not accept these trademark of Microsoft Corporation in the license terms, your sole remedy is to return the United States and/or other countries. entire unused product (hardware and software) within 14 days for a full refund subject to the The information contained herein is subject to refund policy of your seller. change without notice. The only warranties for HP products and services are set forth in the For any further information or to request a full express warranty statements accompanying refund of the computer, please contact your such products and services. Nothing herein local point of sale (the seller). should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: June 2018 Document part number: L28134-001 About This Book This guide provides basic information for upgrading this computer model. WARNING! Indicates a hazardous situation that, if not avoided, could result in death or serious injury. CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury. IMPORTANT: Indicates information considered important but not hazard-related (for example, messages related to property damage). A notice alerts the user that failure to follow a procedure exactly as described could result in loss of data or in damage to hardware or software. Also contains essential information to explain a concept or to complete a task. NOTE: Contains additional information to emphasize or supplement important points of the main text. TIP: Provides helpful hints for completing a task. iii iv About This Book Table of contents 1 Product features ........................................................................................................................................... 1 Overview ................................................................................................................................................................ 1 Base unit top components ..................................................................................................................................... 1 Base unit side components ................................................................................................................................... 2 Base unit rear components .................................................................................................................................... 2 Monitor front components (select products only) ................................................................................................ 3 Webcam components ............................................................................................................................................ 3 Infrared (IR) webcam (optional) .......................................................................................................... 3 Full High Definition (FHD) webcam (optional) ..................................................................................... 4 Serial and product number locations .................................................................................................................... 4 2 Setup ............................................................................................................................................................ 5 Installing the monitor head ................................................................................................................................... 5 Connecting the power supply ................................................................................................................................ 8 Enabling the monitor head detection warning ...................................................................................................... 9 Installing a security cable ...................................................................................................................................... 9 Adjusting the monitor head position ................................................................................................................... 10 Connecting a secondary monitor ........................................................................................................................ 11 Using the webcam ............................................................................................................................................... 12 Webcam operation ............................................................................................................................ 12 Setting up Windows Hello ................................................................................................................. 12 Synchronizing the optional wireless keyboard and mouse ................................................................................ 13 3 Hardware repair and upgrade ....................................................................................................................... 14 Warnings and cautions ........................................................................................................................................ 14 Additional information ........................................................................................................................................ 14 Removing and replacing the base unit access covers ......................................................................................... 15 Removing and replacing the monitor head ......................................................................................................... 17 Locating internal components ............................................................................................................................ 21 Removing and installing memory ....................................................................................................................... 21 Memory module specifications ......................................................................................................... 21 Populating memory modules ............................................................................................................ 22 Installing memory modules .............................................................................................................. 22 Replacing the RTC battery ................................................................................................................................... 23 Replacing the hard drive ...................................................................................................................................... 25 Removing or installing an M.2 SSD ...................................................................................................................... 26 v Replacing or installing a webcam ........................................................................................................................ 28 Appendix A Electrostatic discharge .................................................................................................................. 31 Preventing electrostatic damage ........................................................................................................................ 31 Grounding methods ............................................................................................................................................. 31 Appendix B Computer operating guidelines, routine care, and shipping preparation ............................................ 32 Computer operating guidelines and routine care ............................................................................................... 32 Shipping preparation ........................................................................................................................................... 33 Appendix C Accessibility ................................................................................................................................. 34 Supported assistive technologies ....................................................................................................................... 34 Contacting support .............................................................................................................................................. 34 Index ............................................................................................................................................................. 35 vi 1 Product features Overview NOTE: For the latest manuals on this product, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. Base unit top components Components (1) Power button (5) End call button (2) Call button (6) Speaker mute button (3) Microphone mute button (7) Volume slider (4) Webcam
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