Citizen's Charter
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CITY GOVERNMENT OF MEYCAUAYAN CITIZEN’S CHARTER 2019 (1st Edition) CITY GOVERNMENT OF MEYCAUAYAN CITIZEN’S CHARTER 2019 (1st Edition) 1 I. Mandate: The City Government of Meycauayan shall ensure and support, among other things, the preservation and enrichment of culture, promote health and safety, enhance the right of the people to a balanced ecology, encourage and support the development of appropriate and self-reliant scientific and technological capabilities, improve public morals, enhance economic prosperity and social justice, promote full employment among their residents, maintain peace and order, and preserve the comfort and convenience of their inhabitants. II. Vision: Meycauayan, a highly-urbanized green city and the Jewellery Center of the Philippines, is the benchmark of exemplary governance with inclusive social services where citizens are responsible, communities are safe and resilient and the economy is prosperous. III. Mission: M - Modernized Jewellery and Leather industry E - Employment opportunities Y - Yardstick for exemplary governance C - Center of Quality Education A - Attractive business opportunities U - Urban re-development for flood-resilient city A - Adaptive and resilient environment Y - YES to effective solid waste management A - Action-oriented leadership against crime and disorder N - Nurturing inclusive growth 2 IV. Service Pledge: We, the officials and employees of the City Government of Meycauayan, under the leadership of the Honorable City Mayor Linabelle Ruth R. Villarica, do hereby commit ourselves to effectively serve our clients with absolute courtesy and efficiency towards clienteles’ satisfaction. 3 LIST OF SERVICES PAGE OFFICE NUMBER OFFICE OF THE CITY MAYOR 1. Special Permit in the conduct of activities, Certifications 10 2. Financial Assistance 12 3. Officiating of Marriage 14 4. Signing of Ordinance 15 5. Appointment with the Mayor 16 OFFICE OF THE CITY ASSESSOR 1. Issuance of Tax Declaration of Simple Transfer of Ownership 18 (Sale/Donation/Estate) 2. Issuance of Tax Declaration of Simple Partition/Subdivision. 20 3. Issuance of Tax Declaration of Simple Partition/Subdivision with Sale. 23 4. Issuance of Certified True Copy of Tax Declaration 26 5. Issuance of Certifications (With or Without Improvement) 28 6. Issuance of Certifications (No Property/Property Landholding/Actual 30 Location-Meralco Application) 7. Issuance of Tax Declaration (New Assessment/Re-Assessment/ 32 Re-Classification) 8. Issuance of Tax Declaration (Correction) 36 9. Issuance of Certified Photocopy of Old Tax Declaration for Court 38 Purposes/Titling of Property 10. Issuance of Notice of Cancellation (Building/Machinery) 40 11. Issuance of Notice of Assessment 41 BUSINESS PERMIT AND LICENSING OFFICE 1. Issuance of Business Permit (New) 44 2. Issuance of Business Permit (Renewal) 46 3. Motorized Tricycle Operator’s Permit (MTOP) 47 4. Order of Dropping 49 5. Supervision Permit for Tricycle 50 6. Mayor’s Clearance Certificate / Certification 52 7. Special Permit (Signage/Banner/Parade/Special Events) 53 8. Special Permit (Gaffer/Peddler) 54 4 OFFICE OF THE CITY ENGINEER 1. Building Permit (with Sanitary/Plumbing & Electrical Permit) 57 2. Electrical Permit 59 3. Certificate of Final Electrical Inspection 61 4. Certificate of Occupancy Permit 62 5. Excavation Permit 64 6. Fencing Permit 65 7. Mechanical Permit 67 8. Annual Mechanical Permit 68 9. Annual Building Permit 69 10. Demolition Permit 70 11. Development Permit 72 12. Certificate of Change of Use 74 13. Annual Electrical Permit 75 14. Excavation and Ground Preparation 76 15. Electronics Permit 78 16. Sign Permit / Billboard 79 OFFICE OF THE CITY URBAN PLANNING AND DEVELOPMENT OFFICER 1. Issuance of Locational Clearance/Certificate of Zoning Compliance Building 82 2. Issuance of Locational Clearance/Certificate of Zoning Compliance Business 84 3. Request for Data (Socio-Economic Profile/Statistical Data/Maps/Others) 86 4. Certificate/Endorsement of Barangay Annual Investment Program (AIP) 87 5. Preliminary Approval and Locational Clearance (PALC) 88 6. Site Zoning Classification Certificate 89 OFFICE OF THE CITY TREASURER 1. Real Property Tax (RPT) 92 2. Business Tax and Regulatory Fees (New Applicant) 93 3. Business Tax and Regulatory Fees (Renewal) 95 4. Community Tax Certificate (Cedula) 97 5. Professional Tax Receipt (PTR) 99 6. Tax Clearance 100 7. Transfer Tax on Real Property 101 8. Fees and Charges 102 9. Traffic Violation 103 10. Certification for Business 104 11. Business Tax and Regulatory Fees (New Applicant) 105 12. Business Tax and Regulatory Fees (Renewal) 106 13. Certified True Copy of Receipts 108 5 OFFICE OF THE CITY CIVIL REGISTRAR 1. Timely Registration of Birth 111 2. Timely Registration of Marriage 112 3. Timely Registration of Death Certificate 113 4. Late Registration of Birth (For 0-6 years old with Unmarried Parents) 115 5. Late Registration of Birth (For 7 years old-up with Unmarried Parents) 117 6. Late Registration of Birth (With Married Parents) 119 7. Late Registration of Marriage 121 8. Late Registration of Death Certificate 122 9. Issuance of Certified True Copy/Photocopy of Birth/Marriage/Death 124 Certificate 10. Registration of Legitimation/Acknowledgement of Paternity 125 11. Out of Town Registration of Birth Certificate 127 12. Issuance of Marriage License 129 13. Issuance of Marriage Affidavit (Article 34) 131 14. Correction of Clerical Error 132 15. Correction: Change of First Name, Change of Month and Day of Birth, 134 Change of Gender 16. Supplemental Report 137 17. Indorsement of Civil Registry Documents 138 OFFICE OF THE CITY HEALTH OFFICER 1. Issuance of Health Certificate/ID 142 2. Issuance of Sanitary Permit (Business Establishment) 143 3. Issuance of Exhumation Permit 144 4. Issuance of Transfer Permit (Dead Person) 145 5. Issuance of Pre-Marriage Counselling Certificate (PMC) 146 6. Medical Services 147 7. Dental Services 148 OFFICE OF THE CITY SOCIAL WELFARE AND DEVELOPMENT OFFICER 1. Issuance of Social Case Study Report - Medical Assistance 150 2. Issuance of Social Case Study Report - Burial Assistance 151 3. Issuance of Social Case Study Report - Emergency Shelter Assistance 152 4. Issuance of Certificate of Indigency for Public Attorney’s Office 153 5. Issuance of Assessment Report for Travel Clearance 154 6. Issuance of Senior Citizen ID 156 7. Issuance of Solo Parent ID 157 8. Issuance of Person With Disability (PWD) ID 158 6 OFFICE OF THE CITY ENVIRONMENT AND NATURAL RESOURCES OFFICER 1. Certificate of Garbage Collection 161 2. Cutting / Trimming of Trees 162 3. Fogging / Grass Cutting 163 4. Dredging 164 5. Clean-Up Operation 165 OFFICE OF THE CITY POPULATION OFFICER 1. Issuance Urban Poor Affair Office (UPAO) Certification 167 2. Issuance of Pre-Marriage Orientation and Counseling (PMOC) Certification 169 3. Request For Data (Demographic Surveillance Data / Total Population / Total 170 Household / Child Profile / ISF Data / Others) 4. Conduct of Responsible Parenthood Movement (RPM) Seminar 171 5. Conduct of Kalalakihang Tapat sa Responsibilidad at Obligasyon sa Pamilya 172 at Asawa (KATROPA) Seminar 6. CROSSROAD – Adolescent Health and Youth Development Seminar 174 7. Conduct of Operation Timbang (OPT) 176 8. Supplementary and Complementary Feeding Program 177 OFFICE OF THE CITY ECONOMIC ENTERPRISE MANAGEMENT OFFICER 1. Availment of Convention Center 179 2. Collection of Transport Terminal Fees 180 3. Availment of Burial Niche and Crypt 181 4. Availment of Cremation Services 182 OFFICE OF THE CITY COOPERATIVE OFFICER 1. Assistance to Electronic submission of Cooperative Annual Performance 185 Report 2. Issuance of Certification for securing Business Permit 186 3. Provision of Technical Assistance thru Trainings, Seminar and Workshop 187 4. Management of Pasalubong Center 188 OFFICE OF THE CITY PUBLIC EMPLOYMENT SERVICE OFFICE MANAGER 1. Issuance of Job Referral 190 2. Business Accreditation (Conduct Local & Special Recruitment Activity) 191 7 OFFICE OF THE CITY DISASTER AND RISK REDUCTION MANAGEMENT OFFICER 1. Emergency Response 194 2. Medical Transfer Conduction 195 3. Request for Training 196 OFFICE OF THE CITY VETERINARIAN 1. Application for New/Renewal of Butcher and Meat Handler’s License 198 2. Anti-Rabies Vaccination for Walk-In Dog/Cat Owners 199 3. Redemption of Impounded Pet/Animal 200 4. Issuance of Veterinary Health Certificate 201 OFFICE OF THE CITY AGRICULTURIST 1. Distribution of Vegetable Seeds and Fertilizer 203 2. Seminar and Training for Urban Gardening and Other Topics Related to 204 Agri–Aqua Production 3. Issuance of Certificate of Land Reclassification 205 8 OFFICE OF THE CITY MAYOR EXTERNAL SERVICES 9 1. Special Permit in the conduct of activities, Certifications The Special Permit is issued to individuals who want to hold motorcades, parades, set- up of booth within the City Hall and other related activities. Certifications are issued to affirm the validity of an information. Office or Division: Office of the City Mayor Classification: Simple Type of Transaction: G2C – Government to Client Who may avail: Residents of the City of Meycauayan CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.Letter request addressed to the Mayor indicating the ff. details (for Motorcade/Parades) -Date(s) of Activity -Route(s) of activity Requesting party -Inclusive time (for request of setting up a booth at the City hall/Common terminal) - Inclusive date -Size of booth or space to be occupied -Type of products to be marketed For Certifications: Requesting party 1. Valid identification where