Bocra Customer Satisfaction Survey

Total Page:16

File Type:pdf, Size:1020Kb

Bocra Customer Satisfaction Survey BOCRA CUSTOMER SATISFACTION SURVEY DRAFT FINAL REPORT PREPARED BY THE BOTSWANA INSTITUTE FOR DEVELOPMENT POLICY ANALYSIS (BIDPA) DATE OF SUBMISSION: 04/12/2015 TABLE OF CONTENTS LIST OF TABLES ................................................................................................................................... v TABLE OF FIGURES ............................................................................................................................. vi LIST OF ACRONYMS .......................................................................................................................... vii FOREWORD ...................................................................................................................................... viii EXECUTIVE SUMMARY ....................................................................................................................... ix FIXED LINES .................................................................................................................................... ix MOBILE SECTOR .............................................................................................................................. x INTERNET SECTOR ........................................................................................................................... x POSTAL SERVICES ........................................................................................................................... xi BROADCASTING SERVICES ............................................................................................................ xii BOTSWANA IN THE WORLD ......................................................................................................... xiii 1 INTRODUCTION: THE RATIONALE FOR THE CUSTOMER SATISFACTION SURVEY .......................... 1 1.1 JUSTIFICATION FOR THE SURVEY ........................................................................................... 1 1.1.1 THE LACK OF A COMMUNICATIONS POLICY .................................................................. 2 1.2 OBJECTIVES OF THE SURVEY .................................................................................................. 2 1.3 SURVEY SCOPE ....................................................................................................................... 3 1.3.1 SERVICE SECTORS ........................................................................................................... 3 1.3.2 VARIABLES BEING MEASURED ....................................................................................... 3 1.3.3 HOW THE STUDY IS SEQUENCED ................................................................................... 3 2 PROJECT MANAGEMENT APPROACH AND RESEARCH METHODOLOGY ....................................... 4 2.1 THE SURVEY AND SAMPLE DISTRIBUTION ............................................................................. 4 2.2 DETERMINING THE SAMPLE SIZE ........................................................................................... 4 2.3 RECRUITMENT/HIRING OF DATA COLLECTION AND ENTRY STAFF ........................................ 6 2.4 TRAINING OF THE ENUMERATORS/INTERVIEWERS ............................................................... 6 2.5 PRE-TESTING OF THE INSTRUMENT ....................................................................................... 7 2.6 DATA COLLECTION ................................................................................................................. 7 2.7 DATA PROCESSING ................................................................................................................. 7 2.8 LIMITATION OF THE STUDY .................................................................................................... 7 3 PROFILE OF THE RESPONDENTS .................................................................................................... 8 3.1 TYPE OF USERS AND GENDER PROFILE .................................................................................. 8 3.2 AGE AND MARITAL STATUS ................................................................................................... 9 3.3 EDUCATIONAL LEVEL AND EMPLOYMENT STATUS ................................................................ 9 3.3.1 EMPLOYMENT STATUS OF THE RESPONDENTS ........................................................... 10 3.4 SERVICE SECTORS ................................................................................................................. 10 3.5 CONCLUSIONS ...................................................................................................................... 11 4 BOTSWANA COMPARED GLOBALLY ............................................................................................. 12 4.1 FIXED LINES SUBSCRIPTIONS ............................................................................................... 12 4.2 MOBILE PHONE SUBSRIPTIONS ........................................................................................... 12 4.3 COSTS OF PREPAID DATA ..................................................................................................... 13 4.4 CONCLUSIONS ...................................................................................................................... 14 5 SURVEY RESULTS: LEVELS OF SATISFACTION WITH BOCRA REGULATED SERVICE ....................... 15 5.1 FIXED-LINE SECTOR .............................................................................................................. 15 ii 5.1.1 OWNERSHIP OF FIXED LINE ......................................................................................... 15 5.1.2 PERIOD OWNING FIXED LINE ....................................................................................... 15 5.1.3 SATISFACTION WITH REGARD TO VARIOUS FIXED LINE SERVICES ............................... 16 5.1.4 CALL CENTRE SERVICES ................................................................................................ 17 5.1.5 SERVICE PAYMENT ....................................................................................................... 17 5.1.6 PRICING INFORMATION ............................................................................................... 18 5.1.7 NETWORK QUALITY (VOICE QUALITY/ CROSSED LINE/ NO STATIC) ............................ 18 5.1.8 NETWORK RELIABILITY (NETWORK AVAILABILITY AND EFFICIENCY) ........................... 18 5.1.9 GENERAL CUSTOMER SERVICE ..................................................................................... 18 5.1.10 EASE OF FAULT REPORTING (KNOWING WHERE TO CALL, GETTING THROUGH TO THE OPERATOR) .................................................................................................................................. 18 5.1.11 FAULT REPAIR (ABILITY TO RESTORE A DISRUPTED SERVICE ON TIME AS PROMISED) 18 5.1.12 SATISFACTION LEVEL WITH BILLING SYSTEM ............................................................... 19 5.1.13 RECOMMENDATION OF SERVICE PROVIDER TO FRIENDS AND RELATIVES ................. 19 5.1.14 THE BILLING TYPE ......................................................................................................... 20 5.1.15 RESPONDENTS` AWARENESS ....................................................................................... 21 5.2 MOBILE SERVICE SECTOR ..................................................................................................... 21 5.2.1 MOBILE NETWORK USERS AND MARKET STRUCTURE ................................................. 22 5.2.2 MOBILE PHONE OWNERSHIP AND SWITCHING IN THE MOBILE INDUSTRY ................ 23 5.2.3 OWNERSHIP OF HANDSETS .......................................................................................... 23 5.2.4 OWNERSHIP OF SIM CARDS ......................................................................................... 24 5.2.5 SIMREASONS FOR OWNING MULTIPLE SIM CARDS ..................................................... 24 5.2.6 CHANGE OF PROVIDER ................................................................................................ 25 5.2.7 EDUCATION STATUS AND CHANGE OF PROVIDER ....................................................... 26 5.2.8 MOBILE SERVICES UTILISATION AND CUSTOMER SATISFACTION ................................ 26 5.2.9 SATISFACTION WITH PRICING, QUALITY, AVAILABILITY OF SERVICE AND OTHER VARIABLES ................................................................................................................................... 27 5.2.10 PRICING AND AWARENESS OF MOBILE SERVICES ....................................................... 28 5.2.11 RATING OF PRICES ....................................................................................................... 29 5.2.12 VIEWS ON SMS AND ROAMING SERVICE PRICES ......................................................... 29 5.2.13 MOBILE NETWORK EFFECTIVENESS ............................................................................. 29 5.2.14 AWARENESS ON GENERAL ISSUES IN THE INDUSTRY .................................................. 30 5.3 INTERNET SERVICE SECTOR ................................................................................................. 30 5.3.1 INTERNET USAGE ......................................................................................................... 31 5.3.2 INTERNET USAGE BY LOCALITY .................................................................................... 31 5.3.3 INTERNET SERVICE PROVIDER .....................................................................................
Recommended publications
  • The Case of Botswana
    BIDPA Publications Series BIDPA Working Paper 45 Synthetic Gem QualityOctober 2016 Diamonds and their Potential Impact on the Botswana Economy Technology and the Nature of Active Citizenship: The Case of Botswana Roman Grynberg Margaret Sengwaketse MolefeMasedi B. Motswapong Phirinyane Botswana Institute for Development Policy Analysis BOTSWANA INSTITUTE FOR DEVELOPMENT POLICY ANALYSIS Synthetic Gem Quality Diamonds and their Potential Impact on the Botswana Economy BIDPA The Botswana Institute for Development Policy Analysis (BIDPA) is an independent trust, which started operations in 1995 as a non-governmental policy research institution. BIDPA’s mission is to inform policy and build capacity through research and consultancy services. BIDPA is part-funded by the Government of Botswana. BIDPA Working Paper Series The series comprises of papers which reflect work in progress, which may be of interest to researchers and policy makers, or of a public education character. Working papers may already be published elsewhere or may appear in other publications. Molefe B. Phirinyane is Research Fellow at the Botswana Institute for Development Policy Analysis. ISBN: 978-99968-451-3-0 © Botswana Institute for Development Policy Analysis, 2016 Disclaimer The views expressed in this document are entirely those of the authors and do not necessarily reflect the official opinion of BIDPA. Technology and the Nature of Active Citizenship: The Case of Botswana TABLE OF CONTENTS Abstract ......................................................................................................................
    [Show full text]
  • OSAC Country Security Report Botswana
    OSAC Country Security Report Botswana Last Updated: July 28, 2021 Travel Advisory The current U.S. Department of State Travel Advisory at the date of this report’s publication assesses Botswana at Level 4, indicating that travelers should not travel to Botswana due to COVID-19. Review OSAC’s report, Understanding the Consular Travel Advisory System. The Institute for Economics & Peace Global Peace Index 2021 ranks Botswana 41 out of 163 worldwide, rating the country as being at a High state of peace. Crime Environment The U.S. Department of State has assessed Gaborone as being a HIGH-threat location for crime directed at or affecting official U.S. government interests. The U.S. Department of State has not included a Crime “C” Indicator on the Travel Advisory for Botswana. Review the State Department’s Crime Victims Assistance brochure. Crime: General Threat Criminal incidents, particularly crimes of opportunity (e.g., purse snatchings, smash-and-grabs from parked cars and in traffic, residential burglaries), can occur regardless of location. Theft of mobile phones, laptop computers, and other mobile devices are common. Criminals can be confrontational. Criminals often arm themselves with knives or blunt objects (e.g., tools, shovels, bats). Botswana has strict gun-control laws, but criminals reportedly smuggle firearms from neighboring countries where weapons are inexpensive and readily available. A public awareness campaign highlights this issue and requests the public report illegal firearms to the police. Reporting indicates instances of non-violent residential burglaries and violent home invasions. Incidents affect local residents, expatriates, and visitors alike. Robberies and burglaries tend to spike during the holiday seasons.
    [Show full text]
  • African Media Barometer
    AFRICAN MEDIA BAROMETER The first home grown analysis of the media landscape in Africa BOTSWANA 2014 AFRICAN MEDIA BAROMETER The first home grown analysis of the media landscape in Africa BOTSWANA 2014 Published by: Friedrich-Ebert-Stiftung (FES) fesmedia Africa Windhoek, Namibia Tel: +264 (0)61 417500 E-mail: [email protected] www.fesmedia-africa.org © This work is licensed under the Creative Commons’ Attribution-NonCommercial - ShareAlike 2.5 Licence. ISBN No. 978-99945-77-20-0 The sale or commercial use of all media published by the Friedrich- Ebert-Stiftung (FES) and Media Institute of Southern Africa (MISA) is prohibited without the written consent of the FES and MISA. The findings, interpretations and conclusions expressed in this volume do not necessarily reflect the views of the Friedrich-Ebert-Stiftung or fesmedia Africa. fesmedia Africa does not guarantee the accuracy of the data included in this work. CONTENT SUMMARY: 7 SECTOR 1: 11 Freedom of expression, including freedom of the media, is effectively protected and promoted. SECTOR 2: 27 The media landscape, including new media, is characterised by diversity, independence and sustainability. SECTOR 3: 43 Broadcasting regulation is transparent and independent; the State broadcaster is transformed into a truly public broadcaster. SECTOR 4: 51 The media practise high levels of professional standards. WAY FORWARD: 63 The African Media Barometer (AMB) The African Media Barometer (AMB) is an in-depth and comprehensive description and measurement system for national media environments on the African continent. Unlike other press surveys or media indices the AMB is a self- assessment exercise based on home-grown criteria derived from African Protocols and Declarations like the Declaration of Principles on Freedom of Expression in Africa (2002) by the African Commission for Human and Peoples’ Rights.
    [Show full text]
  • Gender Policy Report
    WHERE 1 ARE THE WOMEN? asks Dr Nasha, Speaker of the NationalBOTSWANA Assembly MEDIA REPORT GENDER POLICY INVITATION BOTSWANA August 29, 2013 MEDIA GENDER POLICY Cresta President Hotel Gaborone, Botswana Printed by Printing and Publishing Company of Botswana BOTSWANA MEDIA GENDER POLICY INVITATION 2 Printed by Printing and Publishing Company of Botswana WELCOMING GUEST OF HONOUR: MmaNasha flanked by Kasale and Ntsabane Botswana Media unite to mainstream gender in content and in top management positions AST THURSDAY was a mile- sha who was the Guest speaker, as well as UNFPA stone for media in Botswana as Country Representative, a Gender Policy was launched Lto be used by practitioners in Aisha Camara-Drammeh, Kelebogile Kgabi from the their studios and newsrooms as well Ministry of Labour and Home Affairs, the Attorney ENTRES OF EXCELLENCE C as the boardrooms. General, Dr Atthalia Molokomme, renowned lawyer and Gender Links Volunteer Rahim Khan, Bala repre- An initiative of Gender Links, (GL) funded sentative Rre Manthe and Rre Roy Sesana. OTSWANA OTSWANA by UKAID, the Botswana Media Gender COMPILED BY B Policy is a product of seven media houses. Welcoming guests, GL Botswana Country Manager, Keabonye Ntsabana commended the media houses The participating electronic and media for taking the first step to recognize the importance practitioners signed Memorandums of of mainstreaming Gender not only in content but Understanding with GL to become Centres also in institutional practice. of Excellence (COEs). The Gender Policy Project Consultant and Facilita- Participating media houses who crafted tor, Beata Kasale-Kabango clarified the fact that the and adopted the Policy were Duma FM, Policy was not only concerned about women, but YaRona FM, Gabz FM, Mmegi/Monitor, men as well.
    [Show full text]
  • The Republic of Botswana Second and Third Report To
    THE REPUBLIC OF BOTSWANA SECOND AND THIRD REPORT TO THE AFRICAN COMMISSION ON HUMAN AND PEOPLES' RIGHTS (ACHPR) IMPLEMENTATION OF THE AFRICAN CHARTER ON HUMAN AND PEOPLES’ RIGHTS 2015 1 | P a g e TABLE OF CONTENTS I. PART I. a. Abbreviations b. Introduction c. Methodology and Consultation Process II. PART II. A. General Information - B. Laws, policies and (institutional) mechanisms for human rights C. Follow-up to the 2010 Concluding observations D. Obstacles to the exercise and enjoyment of the rights and liberties enshrined in the African Charter: III. PART III A. Areas where Botswana has made significant progress in the realization of the rights and liberties enshrined in the African Charter a. Article 2, 3 and 19 (Non-discrimination and Equality) b. Article 7 & 26 (Fair trial, Independence of the Judiciary) c. Article 10 (Right to association) d. Article 14 (Property) e. Article 16 (Health) f. Article 17 (Education) g. Article 24 (Environment) B. Areas where some progress has been made by Botswana in the realization of the rights and liberties enshrined in the African Charter a. Article 1er (implementation of the provisions of the African Charter) b. Article 4 (Life and Integrity of the person) c. Article 5 (Human dignity/Torture) d. Article 9 (Freedom of Information) e. Article 11 (Freedom of Assembly) f. Article 12 (Freedom of movement) g. Article 13 (participation to public affairs) h. Article 15 (Work) i. Article 18 (Family) j. Article 20 (Right to existence) k. Article 21 (Right to freely dispose of wealth and natural resources) 2 | P a g e C.
    [Show full text]
  • The Economic Contribution of Copyright Industries in Botswana
    The Economic Contribution of Copyright Industries in Botswana THE ECONOMIC CONTRIBUTION OF COPYRIGHT INDUSTRIES IN BOTSWANA IN INDUSTRIES COPYRIGHT OF CONTRIBUTION ECONOMIC THE The Economic Contribution of Copyright Industries in Botswana GANTCHEV Dimiter 5/6/2019 11:24 THE ECONOMIC CONTRIBUTION OF COPYRIGHT-BASED Style Definition: TOC 2 INDUSTRIES IN BOTSWANA GANTCHEV Dimiter 5/6/2019 11:26 Comment [1]: the table of contents and the study throughout has adopted the term "copyright industries", not copyright- based. Parhaps -based can be deleted. The Economic Contribution of Copyright Industries in Botswana (PHOTOGRAPHS) (Botswana Blue for Cover Page Background) i Prepared by: Botswana Institute for Development Policy Analysis (BIDPA) Lead Consultant: Professor Patrick Malope Ms. Tshepiso Gaetsewe Ms. Masedi K. Tshukudu Ms. Koketso Molefhi Mr. Bathusi Lesolebe Mr. Johnson Maiketso Advisor: International Consultant Professor Dickson Nyariki The Economic Contribution of Copyright Industries in Botswana ISBN: 978-99968-3-063-1 June 2019 Cover images by: Mr. Thalefang Charles (traditional dancers, elephant tusk sculpture, women and stack of books) Kamogelo Ngoma (traditional basket) Cover design by Kamogelo Ngoma Disclaimer: The opinions expressed in this survey are those of the authors and do not necessarily reflect the points of view of the Companies and Intellectual Property Authority. Acknowledgments This report was prepared by the Botswana Institute for Development Policy Analysis (BIDPA) for the Companies and Intellectual Property Authority (CIPA). It was developed using the “Guide on Surveying the Economic Contribution of the Copyright Industries” developed by the World Intellectual Property Organization (WIPO). Its main aim is to estimate the economic contribution of copyright industries to the national economy of Botswana.
    [Show full text]
  • The Big Governance Issues in Botswana
    MARCH 2021 THE BIG GOVERNANCE ISSUES IN BOTSWANA A CIVIL SOCIETY SUBMISSION TO THE AFRICAN PEER REVIEW MECHANISM Contents Executive Summary 3 Acknowledgments 7 Acronyms and Abbreviations 8 What is the APRM? 10 The BAPS Process 12 Ibrahim Index of African Governance Botswana: 2020 IIAG Scores, Ranks & Trends 120 CHAPTER 1 15 Introduction CHAPTER 2 16 Human Rights CHAPTER 3 27 Separation of Powers CHAPTER 4 35 Public Service and Decentralisation CHAPTER 5 43 Citizen Participation and Economic Inclusion CHAPTER 6 51 Transparency and Accountability CHAPTER 7 61 Vulnerable Groups CHAPTER 8 70 Education CHAPTER 9 80 Sustainable Development and Natural Resource Management, Access to Land and Infrastructure CHAPTER 10 91 Food Security CHAPTER 11 98 Crime and Security CHAPTER 12 108 Foreign Policy CHAPTER 13 113 Research and Development THE BIG GOVERNANCE ISSUES IN BOTSWANA: A CIVIL SOCIETY SUBMISSION TO THE APRM 3 Executive Summary Botswana’s civil society APRM Working Group has identified 12 governance issues to be included in this submission: 1 Human Rights The implementation of domestic and international legislation has meant that basic human rights are well protected in Botswana. However, these rights are not enjoyed equally by all. Areas of concern include violence against women and children; discrimination against indigenous peoples; child labour; over reliance on and abuses by the mining sector; respect for diversity and culture; effectiveness of social protection programmes; and access to quality healthcare services. It is recommended that government develop a comprehensive national action plan on human rights that applies to both state and business. 2 Separation of Powers Political and personal interests have made separation between Botswana’s three arms of government difficult.
    [Show full text]
  • Legal Environment Assessment
    ASSESSMENT OF LEGAL AND REGULATORY FRAMEWORK FOR HIV, AIDS AND TUBERCULOSIS FINAL REPORT FOREWORD Botswana has made significant progress in addressing the HIV epidemic. Although this Legal Environment Assessment (LEA) report has shown that progressive laws, policies and jurisprudence in Botswana has helped to safeguard the rights of all people to equality and non-discrimination, including people living with HIV and TB and vulnerable populations such as women, there remain gaps and challenges that have been identified within Botswana’s current legal and policy framework that create barriers to access to prevention, treatment, care and support for all people, including vulnerable and key populations. It is imperative for all of us to take cognisance of the recommendations in the report if we are end AIDS by 2030. Botswana has adopted the Treat All strategy, developed HIV Testing Services (HTS) Strategy and reviewed the treatment guidelines. To achieve these targets by 2020, it is essential that the legal environment supports the national response in programming and ensure unrestricted access to services among all people of Botswana regardless of race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, disability, vocation or other status. This report is a fundamental step in ensuring that each stakeholder plays a role in the fight against the epidemic. As highlighted by the UN Secretary General: “Whatever our role in life, wherever we may live, in some way or another, we all live with HIV. We are all affected by it. We all need to take responsibility for the response.” Ensuring no one is left behind is essential since vulnerable and key populations bear much of the burden of the epidemic today.
    [Show full text]
  • Southern Africa Media Landscape
    SOUTHERN AFRICA MEDIA LANDSCAPE: Malawi, Namibia, Botswana and Zimbabwe Profile compiled by 38 Harvey Brown Road, Milton Park, Harare Zimbabwe Contact: [email protected] Tel: 00263 867 710 8362 1 MALAWI Malawi is a landlocked country and former British colony. Malawi became independent in 1964. Population 16.8 million according to the Government of Malawi https://www.malawi.gov.mw/ Languages English and Chichewa (Chichewa spoken by 75% of the population) are the two officially recognized languages. Other local languages spoken are Lomwe 17%, Yao 20%, Ngoni, 11%, Tumbuka 9%, Nyanja 6%, Sena 4%, Tonga 2% as well as several other languages. Cities and towns Capital City – Lilongwe Commercial capital – Blantyre Government President: Peter Mutharika Currency Kwacha 2 Administrative map of Malawi Source: http://www.nationsonline.org/oneworld/map/malawi-administrative-map.htm 3 Summary of Media ▪ Two (2) State owned radio stations ▪ Twenty-four (24) Community radio stations ▪ Ten (10) Privately owned radio stations with national reach ▪ Ten (10) Television stations ▪ One (1) Government news agency ▪ Thirteen (13) Privately owned newspapers with the Blantyre Newspapers Limited and Nations Publications Limited owning five and four titles respectively under each media house. The remaining four are community and religious publications. The dailies are The Nation and The Daily Times. Five (5) magazines, mostly religious (Source: www.osisa.org) Broadcasting in Malawi Types of licenses for broadcasting 1. Radio a) Public national Sound Broadcaster (State/ government owned) b) Private National Sound c) Community radio (Split into National community of interest, regional community of interest, geographical community sound) 2. Television a) Public National Television (State/government owned) b) Private National Television c) Community Of Interest Television 4 Radio Stations Malawi has 78 registered broadcast media and 43 are operational.
    [Show full text]
  • National Broadcasting Board Audience Survey
    National Broadcasting Board Audience Survey for the Broadcasting Sector in Botswana Report (Volume I) April 2013 ~ 1 ~ Broadcasting Audience Survey 2012/2013 Table of Contents LIST OF FIGURES........................................................................................................................................................... 3 LIST OF TABLES ............................................................................................................................................................. 4 APPENDICES .................................................................................................................................................................. 5 ACRONYMS .................................................................................................................................................................... 5 EXECUTIVE SUMMARY ................................................................................................................................................. 6 KEY FINDINGS ................................................................................................................................................................ 7 Radio Broadcasting Findings ........................................................................................................................................... 7 Television Broadcasting Findings .................................................................................................................................... 9 COMPARATIVE
    [Show full text]
  • National Broadband Strategy
    MINISTRY OF TRANSPORT AND COMMUNICATIONS NATIONAL BROADBAND STRATEGY June 2018 Table of Contents LIST OF FIGURES .................................................................................................................... 4 LIST OF TABLES ...................................................................................................................... 5 ABBREVIATIONS .................................................................................................................... 6 EXECUTIVE SUMMARY ........................................................................................................... 7 1 INTRODUCTION .............................................................................................................. 9 2 SITUATIONAL ANALYSIS ............................................................................................... 11 2.1 International Connectivity ................................................................................................................................. 11 2.2 National Backbone ................................................................................................................................................ 11 2.3 Backhauling .............................................................................................................................................................. 11 2.4 Mobile Coverage ....................................................................................................................................................
    [Show full text]
  • Report of the Botswana Sadc Gender Protocol Summit and Awards
    REPORT OF THE BOTSWANA SADC GENDER PROTOCOL SUMMIT AND AWARDS 26-27 MARCH 2013, BOIPUSO HALL, GABORONE, BOTSWANA Honorable Minister of Labour and Home Affairs Edwin Batshu with the winners of the Local Government Institutional and Climate Change and Sustainable Development award from Lobatse Town Council 1 CONTENTS Executive Summary 3 Participants 4 Background 4 Programme 4 Summit Outputs 5 Categories and Awards 6 Summit Outcomes 18 Lessons Learned 18 Next Steps 18 Annexes: ANNEX A – Participants list ANNEX B – Programme ANNEX C – Media Log ANNEX D – SWOT Analysis ANNEX E – Evaluation ANNEX F - Speeches 2 Executive summary QUICK FACTS: The Botswana SADC Protocol@work Summit brought together 180 participants, 53 men and 127 women from local government institutions, media, government and civil society organisations 50 entries were made by 39 women and 11 men, in 16 different categories Amongst the winning presenters were 14 women and 2 men The Summit was attended by, amongst others, representatives from the Ministry of Labour and Home Affairs, the Honourable Minister Edwin Batshu, 2 Deputy Permanent Secretaries and the Director of the Women’s Affairs Department Valencia Mogegeh, the Attorney General Athalia Molokomme and Head of the SADC Gender Unit, Magdeline Madibela 19 Local Councils were represented, amongst them Honourable Mayors, Councillors, Council Secretaries and staff. The summit also hosted non-governmental organisations, faith based organisations, representatives from the Botswana Police Stations amongst others 5 Media houses from the Centre’s of Excellence programme were represented The Botswana SADC Gender Protocol@work Summit was held from 26-27 March 2013 at the Boipuso Hall in Gaborone.
    [Show full text]