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Red Hat Renewals: Frequently Asked Questions RED HAT RENEWALS: FREQUENTLY ASKED QUESTIONS Q: I PAID FOR A SUBSCRIPTION Q: HOW DO I MANAGE MY LAST YEAR, WHY DO I NEED TO SUBSCRIPTION? RENEW? A: Subscriptions are handled through Red Hat A: You initially purchased a 12-month sub- Network, a web-based systems management scription, including access to Red Hat software, tool. Red Hat Network is designed to simplify updates, maintenance, and support. Renewing maintenance tasks and enhance productivity. your subscription continues those benefits. With automatic delivery of the latest Red Hat When you buy proprietary software, you technology, you will be able to efficiently pay an up-front license fee. Then you pay for manage your systems and select the right maintenance every year. updates, patches, and upgrades for your environment. When you purchase a Red Hat subscription, you receive continued access to the latest Advanced management functionality is tested and certified solutions provided by available through Red Hat Network Satellite. Red Hat, including full version upgrades (at Please contact your Red Hat sales represen- no additional charge) when they become tative or Red Hat partner for more information. available. The maintenance and support needed for your enterprise to successfully Q: CAN I CHOOSE TO ONLY maintain its environment is also included. RENEW SUBSCRIPTIONS FOR MY MISSION-CRITICAL MACHINES? Q: HOW MUCH DOES IT COST A: No. As long as there are any active sub- TO RENEW? scriptions within your organization, you must A: For subscription renewal pricing, contact purchase a subscription for each instance the Red Hat partner from whom you originally of Red Hat Enterprise Linux or JBoss purchased your Red Hat subscription or Enterprise Middleware in-use. contact a Red Hat sales representative. Red Hat spends thousands of hours and over one hundred million dollars each year Q: WHAT IS INCLUDED IN MY to make Red Hat enterprise solutions ready RED HAT® ENTERPRISE LINUX® for mission-critical use. We provide access SUBSCRIPTION? to tested and certified solutions – as well as unlimited maintenance, upgrades, and A: With an active subscription, you receive support – as part of your subscription. much more than just technical support. A Red Hat subscription provides everything These services create a great deal of value you need to help you run your systems safely for our customers – whether they use some and reliably, including: or all of them on a particular system or on many systems. The stability, security, and • Access to the latest versions of Red Hat reliability of Red Hat enterprise solutions software that have been certified by are enjoyed everywhere they are deployed. thousands of independent software and hardware vendors Red Hat understands that different machines have different technological and support • Access to software updates, upgrades, needs and has a full range of subscription security advisories, and bug fixes through offerings that can be mixed and matched Red Hat Network within your environment to meet those • Access to telephone and/or web production needs. facebook.com/redhatinc support (development support is also @redhatnews available) linkedin.com/company/red-hat • The opportunity to participate in Open Source Assurance, Red Hat’s intellectual redhat.com property assurance program. Q: HOW LONG DOES MY Q: IF I DON’T RENEW, CAN SUBSCRIPTION LAST? I CONTINUE TO USE THE A: We sell subscriptions in one- and three- SOFTWARE? year terms. A: Yes, under the open source licenses (such as the General Public License (GPL)), Q: I HAVE NOT USED you may continue to use Red Hat software. MAINTENANCE OR SUPPORT. However, for as long as you have any active DO I HAVE TO RENEW MY subscriptions within your organization, you SUBSCRIPTION? are also bound by the terms of the Red Hat Enterprise Agreement. A: Red Hat goes to great lengths to ensure that our products are as reliable as possible This agreement requires that customers with and, as a result, Red Hat is happy to hear one or more active subscriptions must also that you have not required technical support. purchase a subscription for any other systems A Red Hat subscription, however, provides installed with or running Red Hat Enterprise much more than just technical support. Linux or JBoss Enterprise Middleware. If By renewing, you ensure that support is you have no active subscriptions, you may available if you do need it in the future, but continue to use the software, but you will not more importantly, a subscription provides have access to: continued access to reliable software solutions • Technical support from Red Hat and updates that are tested, certified, and proven stable. • Security or software updates via Red Hat Network. (You will have to find updates from alternative resources that provide Q: WHEN I RENEW, CAN I CHANGE reliable, secure downloads). MY SUBSCRIPTION TO INCLUDE OTHER PRODUCTS OR MORE/ • Support from certified hardware suppliers LESS OF WHAT I INITIALLY or software vendors for applications PURCHASED? running on an expired Red Hat Enterprise Linux subscription A: Yes, you may add to or alter your existing subscription to meet your technology needs. • Coverage from the Red Hat Open Source Please refer to our renewal options center Assurance, an intellectual property (http://www.redhat.com/rhel/renew/ protection program for Red Hat Enterprise renewaloptions/) to find contact information Linux customers. Red Hat designed this for the Red Hat partner or Red Hat sales program to protect customers using open representative who is best suited to assist you. source solutions. Q: I FORGOT TO RENEW MY Q: WHAT DO I DO ONCE I RECEIVE SUBSCRIPTION AND IT HAS MY RENEWAL SUBSCRIPTION? EXPIRED. CAN I STILL RENEW? A: Go to www.redhat.com/register to A: Yes. To renew your subscription, contact activate your subscription. your Red Hat partner or a Red Hat sales representative. Please refer to our renewal options center (http://www.redhat.com/ rhel/renew/renewaloptions/) to find contact information for the Red Hat partner or Red Hat sales representative who is best suited to assist you. redhat.com WHITEPAPER RED HAT RENEWALS: FREQUENTLY ASKED QUESTIONS 2 RED HAT RENEWALS: FREQUENTLY ASKED QUESTIONS Q: CAN I CHOOSE TO HAVE Q: (WEB ONLY) HOW DO I ACCESS ANOTHER VENDOR SUPPORT THE LATEST UPDATES, PATCHES, RED HAT ENTERPRISE LINUX IN OR SECURITY ALERTS FOR MY ENVIRONMENT? ENTERPRISE LINUX? A: Yes. You are free to purchase additional A: Go to Red Hat Network for the latest technical support for your Red Hat Enterprise updates, upgrades, and patches. Apply Linux environment. For as long as you them to your systems as-needed, or set up have any active Red Hat subscriptions, your account to automatically install critical however, you are still required to maintain updates. a subscription for each instance of Red Hat Enterprise Linux or Jboss You will also receive email notices when Enterprise Middleware. new Red Hat Enterprise Linux technology becomes available. Visit rhn.redhat.com for more information. Q: (WEB ONLY) WILL I RECEIVE NEW MEDIA IF I RENEW MY RED HAT SUBSCRIPTION? Questions? A: When you renew, you will have the option Contact our Red Hat Sales Team at of purchasing a new media kit. However, with [email protected] any active subscription, you have the ability 00800 7334 2835 to immediately download any supported version of your Red Hat solution from Red Hat Network for no extra charge. ABOUT RED HAT Red Hat is the world’s leading provider of open source solutions, using a community-powered approach to provide reliable and high-performing cloud, virtualization, storage, Linux, and middleware technologies. Red Hat also offers award-winning support, training, and consulting services. Red Hat is an S&P company with more than 70 offices spanning the globe, empowering its customers’ businesses. Red HAT Sales And INQUIRIES facebook.com/redhatinc NORTH AMERICA EUROPE, MIDDLE EAST ASIA PACIFIC LATIN AMERICA @redhatnews 1–888–REDHAT1 AND AFRICA +65 6490 4200 +54 11 4329 7300 linkedin.com/company/red-hat www.redhat.com 00800 7334 2835 www.apac.redhat.com www.info-latam.redhat.com www.europe.redhat.com [email protected] [email protected] [email protected] redhat.com Copyright © 2013 Red Hat, Inc. Red Hat, Red Hat Enterprise Linux, the Shadowman logo, and JBoss are trademarks of #0000000_0013 Red Hat, Inc., registered in the U.S. and other countries. Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries..
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