HONG KONG, 27 AUGUST 2019

AXA and Mannings launches the ‘Health Collaboration Programme’ Helping customers to become a ‘BetterMe’

AXA and is committed to becoming the health partner of customers, offering them comprehensive protection. In May this year, AXA Hong Kong and Macau commissioned market research firm Edelman Intelligence to conduct an online survey of 1,000 Hong Kong people aged 18 or above. The survey found that chronic disease not only affects one’s physical health, but can also diminish the relationship with family and friends, followed by poor mental health as a result. In addition, patients with chronic diseases are more inclined to seek help from a medical network. A survey from the Census and Statistics Department shows that patients with chronic diseases accounts for nearly 30% (28%) of the population1, indicating that health management support is important.

In view of this, AXA Hong Kong and Macau launched an innovative insurance initiative called ‘AXA BetterMe’ last year. ‘AXA BetterMe’ covers three areas with breakthroughs in the underwriting approach, all-round health management and inclusiveness of protection. It aims to protect customers in every possible way whilst supporting them to live a healthier life. Two major initiatives promoted by ‘AXA BetterMe’ were successfully launched last year, namely the ‘Quit Smoking Incentive’ Programme and ‘AXA Diabetes & Three-Highs Management Programme’. This year, AXA Hong Kong and Macau is launching a series of programmes to target different levels of diabetes and three-highs customers. In addition to an upgraded ‘AXA Diabetes & Three-Highs Management Programme’, AXA Hong Kong and Macau has announced a partnership with Mannings, Hong Kong's largest health and beauty chain store, and launched the ‘AXA Mannings Health Collaboration Programme’ to improve the health of customer comprehensively.

Ms. Sally Wan, Chief Executive Officer (Designate), AXA Hong Kong and Macau, said, ‘AXA Hong Kong and Macau believes that protection is not just about an insurance product, but a concept. We are committed to putting our customers at the forefront by introducing an all-round health management programme, “AXA BetterMe”, helping customers and their families live better lives. We are pleased to partner with Mannings in launching the “AXA Mannings Health Collaboration Programme” to raise the health awareness and improve the lifestyles of customers in an easily accessible way through the extensive network of Mannings stores. Such a programme is just the beginning of the partnership between the two companies. We look forward to launching more innovative services with Mannings to promote the concept of health management to the community. Moreover, we are offering an upgraded “AXA Diabetes & Three-Highs Management Programme” to benefit more customers. With the newly launched web application, customers can now track their health management progress more flexibly.’

First-time partnership with Mannings | Establishing a health support network in the community | Helping customers to live healthier lives As a health partner for customers, AXA Hong Kong and Macau is partnering with Mannings this year. Those insured under an AXA designated insurance policy2 can go to selected Mannings stores for a free quarterly consultation

1 Thematic Household Survey Report – Report No. 63 by Census and Statistics Department : https://www.statistics.gov.hk/pub/B11302632017XXXXB0100.pdf 2 Designated insurance policy refers to ‘AXA WiseGuard Pro Medical Insurance Plan’.

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Press Release service by a registered pharmacist. The pharmacists will conduct an interview to understand more about the customer’s habits and provide appropriate advice to improve their health. If a customer needs long-term medication, the pharmacist will also provide drug consultation, including usage, side effects, interaction with other drugs, etc. They will help customers to check their blood pressure, weight and height. Customers who meet certain conditions can get a referral to a dietitian3 for a free consultation. Customers are entitled to a Mannings gift voucher after the first consultation with a pharmacist.

Mr. Gordon Farquhar, Chief Executive Officer, Mannings North , said, ‘Mannings is always dedicated to leading the health and beauty trend and taking care the well-being of society and people. We are pleased to collaborate with AXA Hong Kong and Macau this time and offer our professional pharmacist and dietitian service to customers in an easily accessible manner. This program also highlights the extended role of Mannings pharmacists in the community, from traditional dispensing to health management and disease screening nowadays. Through this partnership, we strive to raise customer awareness of their health, disease prevention and lifestyle modification.’

Plan to launch more collaboration programmes in future | Jointly promotes health management in the community In addition, AXA Hong Kong and Macau plans to jointly launch other innovative initiatives with Mannings in the future to provide customers with more comprehensive health support services. This includes considering the launch of a ‘Health Corner’ at Mannings store to provide customers with AXA’s insurance product and health information. AXA's customers may be able to purchase prescribed medication at a discounted price in future. In recent years, since there has been an increase in serious complications and the need for hospitalisation caused by seasonal influenza in the community. AXA Hong Kong and Macau and Mannings are exploring to provide nasal influenza vaccination administered by registered pharmacist at Mannings stores to reduce the spread of flu in the community.

Upgraded ‘AXA Diabetes & Three-Highs Management Programme’ covers more customers Last year, AXA Hong Kong and Macau joined hands with Asia Diabetes Foundation and GemVCare to launch the ‘AXA Diabetes & Three-Highs Management Programme’ (‘The Programme’). The Programme provides year-round health monitoring services to customers, with customised dietary and physical training advice and health education to help manage diabetes conditions and the risk of the three-highs. This year, the Programme is comprehensively upgraded, and Diabetes & Three-Highs individuals who successfully apply for CritiPartner Critical Illness Plan, CritiPartner Plus Critical Illness Plan or AXA WiseGuard Pro Medical Insurance Plan – Premier Benefit Level4 as their basic plan, will have a chance to join the Programme. Participants of the Programme will receive a personalised meal plan devised by registered dietitians, physical training advices from certified physical trainers and the opportunity to attend a series of health awareness workshops and webinars. Moreover, upon completion of the Programme, eligible participants will enjoy a one-off 15% premium rebate.

Web application helps manage your health anytime, anywhere With the newly launched web application, you can now keep track of your health management progress more conveniently. Customers can enjoy the Programme’s health management services and interactive health consultation through a mobile device or computer wherever they are. Features of the web application include:

 Missions: Check your progress in the Programme

3 Customers of AXA Hong Kong and Macau must first consult Mannings pharmacists before they get being referred to a Mannings dietitian for consultation. These customers must meet one of the following criteria for referral: BMI equal to or more than 23; Unsatisfactory diabetes, hypertension, gout or lipid control as commented by attending doctor; Increasing dose of medication for the treatment of diabetes mellitus, hypertension, gout and hyperlipidaemia; Not previously received dietary consultation. 4 The total annualised first-year premium of such basic plan and its supplement(s) (if applicable) must be HKD12,000 or above (‘Eligible Policy’). For details of the Programme eligibility, please refer to the terms and conditions stated in the leaflet. Page 2

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 Advice & Goals: Get professional health advice  See Report: Read your risk assessment report  Self-monitoring: Record your health conditions  Chatroom: Chat with dietitian/physical trainer/nurse  Bookings: Review appointments

Through the ‘Advice’ function of the web application, a registered dietitian will provide personalised dietary advice for you according to your health report, and a certified physical trainer will also provide physical training advice. With ‘Missions’ in the web application, even if you stay at home, you can consult with medical professionals through a videoconferencing function. You will also be regularly notified to watch webinars, with medical professionals explaining topics such as diabetes care, daily exercise and diet planning.

To know more about ‘AXA BetterMe’, please visit: https://www.axa.com.hk/en/axa-betterme

The above information is for reference only. For details of the programme features, content, terms, conditions and exclusions, please refer to the relevant programme leaflet.

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Photo captions:

(From left) Mr. Kevin Chor, Chief Life Product & Commercial Development Officer, AXA Hong Kong and Macau , Ms. Sally Wan, Chief Executive Officer (Designate), AXA Hong Kong and Macau, Mr. Gordon Farquhar, Chief Executive Officer, Mannings North Asia and Mr. Philip Chiu, Chief Pharmacist, Mannings Hong Kong & Macau announces the launch of the ‘AXA Mannings Health Collaboration Programme’, helping customers to become a ‘BetterMe’.

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ABOUT AXA HONG KONG FOR MORE INFORMATION: AXA Hong Kong and Macau, a member of the AXA Group, prides itself on serving over 1.3 million customers [1] in the region. In addition to being the #1 global Property & Casualty commercial lines AXA Hong Kong and Macau: insurer[2], we have also been the #1 insurance brand worldwide for ten consecutive years [3]. In Hong Alice Li: +852.3702.2566 Jaffa Lo: +852.3702.2571 Kong and Macau, we are also one of the largest health protection providers.

‘Empowering people to live a better life’ is the goal of AXA Hong Kong and Macau, which is reflected SPRG: Veronica Li: +852.2114.4945 in everything we do. We are one of the most diversified insurers, providing a full range of coverage for individual and commercial customers. We offer all-round, integrated solutions across Life,

Health and Property & Casualty to address all their insurance needs.

As an innovative insurer, we leverage on Big Data and AI to transform the customer experience end- to-end, making insurance simpler and more personal. We continue to drive innovation notably in health and protection, supporting customers in prevention, treatment and recovery.

We also believe it is our inherent responsibility to support the communities in which we operate. AXA Foundation is our flagship corporate social responsibility programme covering all of our efforts in promoting health, education and community support to create a positive and lasting impact in Hong Kong and Macau.

ABOUT MANNINGS Mannings is Hong Kong's largest health and beauty products chain store, with more than 350 outlets throughout the territory, providing a wide range of quality health care, personal care, skin care and baby products to a broad spectrum of consumers. It has also been proactively providing innovative services and leading the industry to serve the needs of health and beauty for the general public. Mannings has been awarded by the Hong Kong Management Association's through their Mystery Shopper Program as the "Best Service Retailer" for six consecutive years. Mannings has also been voted as the “No.1 Customers’ Favorite Brand" in a customer's telephone survey conducted by Ipsos for 14 consecutive years (2004 to 2017) [4].

[1] Including customers of AXA China Region Insurance Company Limited, AXA China Region Insurance Company (Bermuda) Limited (incorporated in Bermuda with limited liability), and AXA General Insurance Hong Kong Limited [2] AXA Corporate Solutions, AXA Matrix Risk Consultants, AXA Insurance Company, and AXA Art with AXA XL’s insurance and reinsurance operations combined [3] Interbrand Best Global Brand 2018 (By brand value) [4] Ipsos Hong Kong customer phone survey, year 2004-2017

THIS PRESS RELEASE IS AVAILABLE ON AXA’S WEBSITE: AXA.COM.HK

IMPORTANT LEGAL INFORMATION AND CAUTIONARY STATEMENTS CONCERNING FORWARD-LOOKING STATEMENTS Certain statements contained herein may be forward-looking statements including, but not limited to, statements that are predictions of or indicate future events, trends, plans, expectations or objectives. Undue reliance should not be placed on such statements because, by their nature, they are subject to known and unknown risks and uncertainties and can be affected by other factors that could cause AXA HONG KONG’s actual results to differ materially from those expressed or implied in such forward-looking statements. Please refer to Part 4 - “Risk Factors and Risk Management” of AXA HONG KONG’s Registration Document for the year ended December 31, 2017, for a description of certain important factors, risks and uncertainties that may affect AXA HONG KONG’s business and/or results of operations. AXA HONG KONG undertakes no obligation to publicly update or revise any of these forward-looking statements, whether to reflect new information, future events or circumstances or otherwise, except as required by applicable laws and regulations.

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