Arriva UK Trains Limited Comments
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National Rail Conditions of Travel
i National Rail Conditions of Travel From 5 August 2018 NATIONAL RAIL CONDITIONS OF TRAVEL TABLE OF CONTENTS NATIONAL RAIL CONDITIONS OF TRAVEL Part A: A summary of the Conditions 3 Part B: Introduction 4 Conditions 5 Part C: Planning your journey and buying your Ticket 5 Part D: Using your Ticket 11 Part E: Making your Train Journey 15 Part F: Your refund and compensation rights 21 Part G: Special Conditions applying to Season Tickets 26 Part H: Lost Property 29 Appendix A: List of Train Companies to which the National Rail Conditions of Travel apply as at 5 August 2018 30 Appendix B: Definitions 31 Appendix C: Code of Practice: Arrangements for interview meetings with applicants in connection with duplicate season tickets 33 These National Rail Conditions of Travel apply from 5 August 2018. Any reference to the National Rail Conditions of Carriage on websites, Tickets, publications etc. refers to these National Rail Conditions of Travel. Part A: A summary of the Conditions The terms and conditions of these National Rail Conditions of Travel are set out below in Part C to Part H (the “Conditions”). They comprise the binding contract that comes into effect between you and the Train Companies1 that provide scheduled rail services on the National Rail Network, when you purchase a Ticket. This summary provides a quick overview of the key responsibilities of Train Companies and passengers contained in the contract. It is important, however, that you read the Conditions if you want a full understanding of the responsibilities of Train Companies and passengers. -
(Public Pack)Agenda Document for North East Combined Authority
Leadership Board Tuesday 19th April 2016 at 2.00 pm Meeting to be held at Sunderland Civic Centre, Burdon Road, Sunderland, SR2 7SN www.northeastca.gov.uk AGENDA Page No 1. Apologies for Absence 2. Declarations of Interest Please remember to declare any personal interest where appropriate both verbally and by recording it on the relevant form (to be handed to the Democratic Services Officer). Please also remember to leave the meeting where any personal interest requires this. 3. Minutes of the Previous Meeting held on 19 January 2016 1 - 8 4. Minutes of the Extraordinary Meeting held on 24 March 2016 9 - 14 5. Updates from Thematic Leads (a) Economic Development and Regeneration 15 - 22 (b) Employability and Inclusion 23 - 32 (c) Transport 33 - 44 6. Financial Update and Treasury Management Annual Review 45 - 68 7. Date and Time of Next Meeting Friday, 13 May 2016 at 3pm at North Tyneside Council (extraordinary meeting) Tuesday, 21 June 2016 at 2pm at Gateshead Council (annual meeting) 8. Exclusion of Press and Public Under section 100A and Schedule 12A Local Government Act 1972 because exempt information is likely to be disclosed and the public interest test against disclosure is satisfied. 9. Implementing the North East JEREMIE 2 Fund Members are requested to note the intention to circulate the above report on a supplemental agenda in accordance with the provisions of the Local Government (Access to Information) Act 1985 10. Tyne Pedestrian and Cyclist Tunnels: Tender Report Members are requested to note the intention to circulate the -
Red Bank Manchester Decision Document
15 October 2018 Network licence condition 7 (land disposal): Red Bank Former Carriage Sidings, Collyhurst Road, Manchester Decision 1. On 16 August 2018, Network Rail gave notice of the intention to dispose of land at Red Bank Former Carriage Sidings, Collyhurst Road, Manchester (the land), in accordance with paragraph 7.2 of condition 7 of Network Rail’s network licence. The land and disposal is described in more detail in the notice (copy attached). 2. We have considered the information supplied by Network Rail including the responses received from third parties consulted. For the purposes of condition 7 of Network Rail’s network licence, ORR consents to the disposal of the land in accordance with the particulars set out in the notice. Network Rail’s proposals 3. The land which forms Network Rail’s proposals comprises three sites: the ‘Red Bank’ former carriage sidings (shown as Area 1 on plan 6438292-1); the ‘Red Bank’ land and railway arches (shown as Area 2 on plan 6438292-1) - both areas are to be sold to the Far East Consortium; and the site adjacent to Area 1 (shown on plan 6438292-2) is to be acquired by Transport for Greater Manchester. 4. Network Rail’s stakeholder consultation showed that three objections remained unresolved: from First TransPennine Express (FTPE), Arriva Rail North and West Coast Railway Company. All three objections stemmed from a general expectation that increased stabling or depot facilities would be needed in the Manchester area and that existing sites with the potential to accommodate such facilities should not be sold until future requirements were known. -
Directory of Resources
SETTLE – CARLISLE RAILWAY DIRECTORY OF RESOURCES A listing of printed, audio-visual and other resources including museums, public exhibitions and heritage sites * * * Compiled by Nigel Mussett 2016 Petteril Bridge Junction CARLISLE SCOTBY River Eden CUMWHINTON COTEHILL Cotehill viaduct Dry Beck viaduct ARMATHWAITE Armathwaite viaduct Armathwaite tunnel Baron Wood tunnels 1 (south) & 2 (north) LAZONBY & KIRKOSWALD Lazonby tunnel Eden Lacy viaduct LITTLE SALKELD Little Salkeld viaduct + Cross Fell 2930 ft LANGWATHBY Waste Bank Culgaith tunnel CULGAITH Crowdundle viaduct NEWBIGGIN LONG MARTON Long Marton viaduct APPLEBY Ormside viaduct ORMSIDE Helm tunnel Griseburn viaduct Crosby Garrett viaduct CROSBY GARRETT Crosby Garrett tunnel Smardale viaduct KIRKBY STEPHEN Birkett tunnel Wild Boar Fell 2323 ft + Ais Gill viaduct Shotlock Hill tunnel Lunds viaduct Moorcock tunnel Dandry Mire viaduct Mossdale Head tunnel GARSDALE Appersett Gill viaduct Mossdale Gill viaduct HAWES Rise Hill tunnel DENT Arten Gill viaduct Blea Moor tunnel Dent Head viaduct Whernside 2415 ft + Ribblehead viaduct RIBBLEHEAD + Penyghent 2277 ft Ingleborough 2372 ft + HORTON IN RIBBLESDALE Little viaduct Ribble Bridge Sheriff Brow viaduct Taitlands tunnel Settle viaduct Marshfield viaduct SETTLE Settle Junction River Ribble © NJM 2016 Route map of the Settle—Carlisle Railway and the Hawes Branch GRADIENT PROFILE Gargrave to Carlisle After The Cumbrian Railways Association ’The Midland’s Settle & Carlisle Distance Diagrams’ 1992. CONTENTS Route map of the Settle-Carlisle Railway Gradient profile Introduction A. Primary Sources B. Books, pamphlets and leaflets C. Periodicals and articles D. Research Studies E. Maps F. Pictorial images: photographs, postcards, greetings cards, paintings and posters G. Audio-recordings: records, tapes and CDs H. Audio-visual recordings: films, videos and DVDs I. -
Monthly Operating Report Feb 2020
Transport for the North Monthly Operating Report February 2020 1 Contents Page Introduction Summary from the Chief Executive 3 Programme Summary Northern Powerhouse Rail (NPR) 4-6 Integrated & Smart Ticketing (IST) 6-8 Strategic Development Corridors (SDCs) 9-10 Strategic Rail 10-12 Operations Summary 12-15 Financial Performance Financial Update 16-17 Activity Dashboard 18 HR Update 19 KPIs (Key Performance 20-23 Indicators) 2 Introduction Summary from the Chief Executive February saw the escalation of the threat to Transport for the North’s operations from the Coronavirus and this has continued into March. In common with its Constituent Authorites, Transport for the North has undertaken a contingency planning exercise, based on existing business continuity arrangements, to address the challenges posed both by the virus itself, and the steps that might be taken to help control the outbreak. At the time of writing: • The Rail North Partnership, with TfN input, is working very closely with the two main northern train operating companies to continue to run services and mitigate against the impact of Coronavirus – passenger numbers have fallen significantly already as people choose not to travel; • TfN has moved to remote working (on 17 March) in line with Government guidance issued on the 16 March; and • TfN meetings such as the Board meeting on 29 April will be kept under review and moved to consultative conference calls if necessary The Oakervee Review was released on 11 February and on the same day Government announced the decision to complete HS2 in full. As part of the announcement, Government stated its intention to develop an Integrated Rail Plan for the Midlands and the North. -
2005 Great Britain National Rail Passenger Operators Dingwall
Thurso Wick 2005 Great Britain National Rail Passenger Operators Dingwall Inverness Kyle of Lochalsh Third edition (December 2005) Aberdeen Arriva Trains Wales (Arriva P.L.C.) Mallaig Heathrow Express (BAA) Eurostar (Eurostar (U.K.) Ltd.) First Great Western (First Group P.L.C.) Fort William First Great Western Link (First Group P.L.C.) First ScotRail (First Group P.L.C.) TransPennine Express (First Group P.L.C./Keolis) Hull Trains (G.B. Railways Group/Renaissance Railways) Dundee Oban Crianlarich Great North Eastern (G.N.E.R. Holdings/Sea Containers P.L.C.) Perth Southern (GOVIA) Thameslink (GOVIA) Chiltern Railways (M40 Trains) Cardenden Stirling Kirkcaldy ‘One’ (National Express P.L.C.) North Berwick Balloch Central Trains (National Express P.L.C.) Gourock Milngavie Cumbernauld Gatwick Express (National Express P.L.C.) Bathgate Wemyss Bay Glasgow Drumgelloch Edinburgh Midland Mainline (National Express P.L.C.) Largs Berwick upon Tweed Silverlink Trains (National Express P.L.C.) Neilston East Kilbride Carstairs Ardrossan c2c (National Express P.L.C.) Harbour Lanark Wessex Trains (National Express P.L.C.) Chathill Wagn Railway (National Express P.L.C.) Merseyrail (Ned-Serco) Northern (Ned-Serco) South Eastern Trains (SRA) Island Line (Stagecoach Holdings P.L.C.) South West Trains (Stagecoach Holdings P.L.C.) Virgin CrossCountry (Virgin Rail Group) Virgin West Coast (Virgin Rail Group) Newcastle Stranraer Carlisle Sunderland Hartlepool Bishop Auckland Workington Saltburn Darlington Middlesbrough Whitby Windermere Battersby Scarborough -
Accessible Travel Policy August 2020
Accessible Travel Policy August 2020 1 | Our Commitment to Providing Assistance Our Commitment to Providing Assistance | 1 Contents 4 Introduction Our Commitment to Providing Assistance 7 A1. Booking and Providing Assistance 16 A2. Information Provision 20 A3. Ticketing and Fares 23 A4. Alternative Accessible Transport 24 A5. Mobility Scooters and Mobility Aids 26 A6. Delays, Disruption and Emergencies 29 A7. Station Facilities 31 A8. Redress Strategy and Management 39 B1. Strategy 40 B2. Management and Arrangements 41 B3. Monitoring and Evaluation 42 B4. Access Improvements 44 B5. Working With Disabled Passengers, Local Communities and Local Authorities 45 B6. Staff Training 47 Contact Us 2 | Our Commitment to Providing Assistance Our Commitment to Providing Assistance | 3 Introduction TransPennine Express is the intercity train We also offer our Accessible Travel Policy in alternative formats, operating company for the North of England and specifically: into Scotland, connecting key towns and cities • Braille • Large Print with fast, high quality rail services, and our vision • Audio • Easy Read is ‘Taking the North Further’. You can ask for an alternative To deliver this vision, we have invested • Our Accessible Travel Passenger format by contacting our Customer over £500 Million since 2016 to Leaflet: Making Rail Accessible: Relations or Assisted Travel Team. introduce three brand new fleets of Helping Older and Disabled We will respond to your request NOVA trains, increasing capacity on Passengers: a summary of practical within seven -
Financial Statements
FINANCIAL STATEMENTS 62 STATEMENT OF INCOME 65 NOTES TO THE FINANCIAL 76 LIST OF SHAREHOLDINGS STATEMENTS 62 BALANCE SHEET 86 AUDITOR’S REPORT > 67 Notes to the balance sheet > 62 Assets > 71 Notes to the statement > 86 Report on the financial > 62 Equity and liabilities of income statements > 86 Report on the management 63 STATEMENT OF CASH FLOWS > 72 Notes to the statement of cash flows report 64 FIXED AssETS SCHEDULE > 72 Other disclosures 62 DEUTSCHE BAHN AG 2014 MANAGEMENT REPORT AND FINANCIAL STATEMENTS STATEMENT OF INCOME JAN 1 THROUGH DEC 31 [€ mILLION] Note 2014 2013 Inventory changes 0 0 Other internally produced and capitalized assets 0 – Overall performance 0 0 Other operating income (16) 1,179 1,087 Cost of materials (17) –95 –91 Personnel expenses (18) –324 –303 Depreciation –10 –12 Other operating expenses (19) –970 –850 –220 –169 Net investment income (20) 794 583 Net interest income (21) –67 –37 Result from ordinary activities 507 377 Taxes on income (22) 37 –10 Net profit for the year 544 367 Profit carried forward 4,531 4,364 Net retained profit 5,075 4,731 BALANCE SHEET AssETS [€ MILLION] Note Dec 31, 2014 Dec 31, 2013 A. FIXED ASSETS Property, plant and equipment (2) 29 33 Financial assets (2) 26,836 27,298 26,865 27,331 B. CUrrENT ASSETS Inventories (3) 1 1 Receivables and other assets (4) 4,412 3,690 Cash and cash equivalents 3,083 2,021 7,496 5,712 C. PREpaYMENTS anD AccrUED IncoME (5) 0 1 34,361 33,044 EQUITY AND LIABILITIES [€ MILLION] Note Dec 31, 2014 Dec 31, 2013 A. -
1. Rail Staff Survey: Respondent Demographics 1.1
PROTECTIVE MARKING: NOT PROTECTIVELY MARKED BRITISH TRANSPORT POLICE Appendix A: Demographic data 1. RAIL STAFF SURVEY: RESPONDENT DEMOGRAPHICS 1.1. 20,000 surveys were distributed of which over 2,000 surveys have been returned representing a return of 10.7%. 1.2. In total 2,142 rail staff took part in the survey: 1,148 respondents train crew and 994 station staff respondents. 1.3. The majority of respondents were male, and described their ethnicity as ‘White’ for both datasets. 1.4. Within BME respondents the three largest groups were African (1%), Pakistani (1%) and Indian (1%) for train crew; and Indian (2%), African (2%) and Caribbean (2%) for station staff. Train Crew Station Staff Respondents 1148 994 Gender (%) Male 83.0 69.0 Female 16.0 22.0 Undisclosed 1.0 9.0 Ethnicity (%) White 90.0 80.0 BME 4.0 9.0 Undisclosed 3.0 11.0 Disability (%) Disability 1.0 3.0 Table 1 Demographics data 1.5. There was a good spread of respondents from different job roles (see Tables 2 and 3). Conductors made up the largest percentage of train crew respondents (66%) followed by Drivers/Shunters (22%). Sales point/Ticket sales staff made up the largest percentage of station staff respondents (35%) followed by Platform staff (24%) and Customer service (23%). 1.6. The train crew sample was made up of respondents from 18 TOCs (see Table 4); the highest number of respondents work for Northern Rail (17%), First Great Western (15%), South West Trains (13%) and SouthEastern (10%). 1 PROTECTIVE MARKING: NOT PROTECTIVELY MARKED BRITISH TRANSPORT POLICE Appendix A: Demographic data Train Crew Job Roles (%) Station Staff Job Role (%) Conductor/Guard 65.5 Sales point/Ticket sales 34.6 Driver/Shunter 22.4 Platform Staff 24.2 Catering/On board services 5.3 Customer Service 23.1 Ticket inspection/Ticket sales 2.8 Train Dispatch 19.6 Managerial 2.3 Revenue protection 6.9 Revenue protection 2.0 Gateline Staff 6.9 Security 0.5 Managerial 5.3 Cleaning/Train environment 0.3 Security 4.2 Other 0.3 Cleaning/Train environment 3.8 Other 3.2 Maintenance 1.2 Table 2 Job role N.B. -
Drivers'union
The train ASLEF drivers’ union >>> Rail Franchise Handbook 2019 ASLEF Introduction Welcome to our new Rail Franchise Handbook. I hope you will find it as interesting, and useful, as I do and a valuable tool for the political and industrial work you do for our union. We put this handbook together to give our reps and decision makers the inside track on who really runs Britain’s railways, how they run our railways, and what they take out from our railway industry every year. Because we believe the facts and figures revealed in these pages show, with crystal clarity, the utter folly of our privatised, and fragmented, franchise system. A structure – set up by John Major, 25 years ago, and continued by Conservative governments ever since – that separates the wheels and steel and is underwritten by an enormous public subsidy from every taxpayer in this country, and sky high passenger fares, while tens of millions of pounds haemorrhage from the system into the pockets of shareholders in the form of profits and dividends, or increasingly due inefficiencies. In fact whilst the system has never worked for passengers or taxpayers, there are now signs that it doesn’t work for operators either. The franchising system has been put on hold for a couple of years now due to a lack of bidders. This means direct awards have been handed out leading to even less competition. So we now have a system that exists to maintain the system itself, not our railway. It isn’t true to say that all the train and freight operating fill the pockets of shareholders; some TOCs and FOCs are owned by public, not private, operators where shareholders do not skim the cream off the top of the milk. -
Acquisition by Arriva Rail North Limited of the Northern Rail Franchise
Acquisition by Arriva Rail North Limited of the Northern rail franchise Summary of final report 2 November 2016 Background 1. On 20 May 2016, the Competition and Markets Authority (CMA), in the exercise of its duty under section 22(1) of the Enterprise Act 2002 (the Act), referred the completed acquisition by Arriva Rail North Limited (ARN), a wholly-owned subsidiary of Arriva plc (Arriva), of the Northern rail franchise (the Northern Franchise) (altogether the Merger) for further investigation and report by a group of CMA panel members (inquiry group). Throughout this document, where appropriate, we refer to Arriva, ARN and the Northern Franchise collectively as ‘the Parties’. 2. In exercise of its duty under section 35(1) of the Act, the CMA must decide: (a) whether a relevant merger situation has been created; and (b) if so, whether the creation of that situation has resulted or may be expected to result in a substantial lessening of competition (SLC) within any market or markets in the United Kingdom (UK) for goods or services. The rail and bus sectors in Great Britain 3. Franchised train operating companies (franchised TOCs) operate passenger rail franchises and are awarded the right to run specific services within a specified area for a specific period of time, in return for the right to charge fares. Where appropriate, franchised TOCs receive financial support from the franchising authority, which is currently the Rail Group in the Department for Transport (DfT).1 There are currently 16 franchises operating in England and Wales and two in Scotland. 1 Transport Scotland is the franchising authority for the ScotRail and Caledonian Sleeper franchises. -
First Transpennine Express
First Transpennine Express First TransPennine Express operate predominantly long distance inter-urban services linking major centres of population across both North East and North West England. Route Best travel time Manchester Picadilly-Edinburgh Haymarket 3h18 Manchester Picadilly-Sheffield 0h48 min Leeds-Liverpool South Parkway 1h49 Before boarding - WiFi internet access is available in the following stations: Bath Spa, Bristol Parkway, Bristol Temple Meads, Didcot Parkway, Exeter St Davids, Newbury, Plymouth, Reading, Slough, Swindon. - Exclusive access to First Class lounges at London Paddington and Cardiff Central stations Onboard services - Standard Class - First Class o First Class includes complimentary tea/coffee/water and a biscuit on services where catering is provided. - Catering o Catering services on the core routes : Manchester Piccadilly – York, Manchester Piccadilly – Doncaster, Manchester Piccadilly – Preston from Monday to Friday between 7 am and 7pm All Scottish services: Manchester Piccadilly – Glasgow, Manchester Piccadilly – Edinburgh between 7 am and 7 pm. Additional information: Seat reservations : Customers who wish to make seat reservations on a First Transpennine Express service at a time other than when they buy their tickets will be charged a £5 supplement per reservation. Pets are welcome on board First Transpennine Express services, free of charge, as long as they do not occupy a seat. Cycles are carried free of charge. Most of Transpennine Express trains have a dedicated area for carrying two bicycles however reservation is mandatory, space can be booked up to 24 hours before travel by calling at 0845 600 1674. Luggage: travellers may take up to one piece of hand luggage and two other pieces free of charge on First Transpennine Express services.