AGM 2007 March1: see centre pages for details PLUS Scrutiny Committees Turnaround Bulletin of UNISON Wakefield Trust is breaking and Pontefract Hospitals Branch. contracts No.11 Spring 2007. Free to members … and more! Fighting to keep Pontefract services Concerned at the threat to hospi- tal services in Pontefract from the ever-dwindling plan for a new PFI hospital with even fewer beds and services, our branch has worked hard to sound the alarm and inform local people. We submitted a detailed branch response to the most recent PFI pro- posals – which have subsequently been further postponed, with no fur- ther developments expected until at least the end of February. We also worked with Wakefield District Trade Council to build a Defend Our Public Services public meeting at Pontefract Town Hall, from which a local Keep Our Health Services Public campaign group was formed. A handful of activists within the group distributed 10,000 leaflets in Pontefract over a 6 week period and a respectable march and rally of a couple of hundred (right and inside, page 5) was organised, gaining good media coverage. Trust fined £49,134 for failure to take action Act now on bullying! Adrian O’Malley – But, despite the trade unions raising UNISON has in the past few years same afternoon – as were the staff on the issue on numerous occasions the had to take forward bullying com- duty. The “investigation” and a deci- Branch Chair Trust’s record in dealing with bullying plaints against a former chief executive sion on whether to go to a disciplinary In late 2005 the Trust was forced to pay is in our opinion pathetic. and a former Director of Nursing, as were to be finished that week. £49,134 to a former employee who Bullying starts at the well as Senior Managers and Consul- Why can there be such swift action resigned and claimed constructive dis- tants. There is a serious problem which when it’s a low-paid member of staff, missal when the Trust failed to take top needs addressing urgently. but inaction for months on end when a action on her claim that she was being In the modern day, target-driven Other examples of bullying we have senior member of staff is accused? bullied by her managers. NHS staff are pressurised to deliver at had to deal with include: This kind of double standard is unac- a Pontefract nurse verbally abused ceptable to UNISON and the staff side The Tribunal was highly critical of every level. There is a fine line between by a doctor in front of staff and visitors – unions. the Trust’s implementation of its own pressure and bullying. 5 months later no action taken; We want the Trust to deliver on its Bullying and Harassment policy. The The recent ‘turnaround’ project a Pinderfields clerical worker com- promise to the Employment Tribunal investigation that did take place was within the Trust is a good example. The plained about a consultant – THREE and take Bullying and Harassment seri- more of an investigation of the government and Department of Health YEARS later she is still fighting her case; ously, especially when its senior mem- employee’s competency in doing her demand that the Trust must balance its a Clayton nurse had to be advised bers of staff are abusing their positions. job rather than her claim about her books. Directors are put under pressure not to take her complaint forward as it Bullying costs the Trust thousands of managers’ bullying behaviour. to make savings and pressurise General would be too stressful. pounds every year due to staff sickness. The Tribunal was also critical of the Managers to come up with cost cutting The list goes on and on, and is totally If the Trust wants to save money. it time it took for the Trust to act, which plans … and down the ladder it goes. UNISON survey unacceptable. should stamp down seriously on Bully- was months rather than days and the In the worst cases this results in staff What is the point if the Trust having a ing and Harassment. lack of priority managers gave to such being given 30 minutes to decide which on bullying – p2 Bullying policy if it doesn’t use it? As well as reducing sickness it may an important issue. ward or hospital they want to work in – avoid paying out thousands in future In response Idris Griffiths, the Gen- on its promise and Bullying is still a or face their job being made “at risk”. One rule for us? fines at Employment Tribunals. eral Manager representing the Trust at serious problem within the Trust. We have numerous examples of A recent incident in a non clinical the Tribunal said “timescale is an issue The Mid Yorkshire staff handbook nurses with three kids being given an If you are being bullied at work you area shows how quickly bullying allega- – we will look into it”. says “The Trust has a policy on harass- ultimatum to switch to 12-hour shifts don’t have to take it. Contact UNISON ment and any complaint will be dealt or face losing their jobs: that in our tion can be dealt with. A staff member on PGH ext 2335 or PGI 6730. All calls Trust fails to act with seriously and under the disci- view is bullying – and as a result too complained about a colleague’s threat- will be treated confidentially and ening behaviour. Unfortunately, despite over a year plinary and grievance procedures if many staff have voted with their feet advice given on how to stop the bully- The staff member was interviewed the having passed, the Trust has not acted necessary” and left the Trust. ing. 2 UNION EYES UNISON Branch bullying survey Bullying at work is where an individual abuses a position of power or authority over another person. It can take many forms, including shouting at or humiliating an indi- vidual, especially in front of colleagues; picking on an individual; undermining some- one’s ability to do their job; abusive or threatening behaviour which creates a stressful or intimidating atmosphere. Such bullying behaviour is an abuse of power and a denial of our rights to be treated with dignity and respect. Bullying causes stress. It damages the health and safety of staff and adversely affects the quality of service provided. UNISON is concerned about the amount of bullying that goes on at work. In order to convince management that bullying of staff is a serious problem and that changes are needed to eliminate bullying, your union branch is conducting this survey. We need your views and experiences on any bullying you face at work. Please help us to help you by answering the following questions. Your replies will be treated as confidential (you will notice that you have not been asked to provide your name). WHERE DO YOU WORK? ...... HAVE YOU OR OTHER STAFF IN YOUR AREA EVER HAD TIME OFF WORK BECAUSE OF BULLYING? Diane Shepherd WHAT IS YOUR JOB? (Give a description Yes ❏ No ❏ if your job title would identify you) It is with great sadness that the branch local council housing from the proposed privati- Have any staff left their job because of sation...... bullying at work in your area? has to report the sudden death of our Education Officer, Diane Shepherd. After becoming a learner representative Diane ❏ ❏ proceeded to take over the responsibility of Yes No As a Catering Assistant Diane had worked ARE YOU: branch Education Officer in 2004. within Pinderfields Catering Department for Male ❏ Female ❏ If yes, how many? It was this role that she was particularly over 10 years before she became elected in 2002 devoted to, especially in relation to developing to become a shop steward and health and safety ...... learning/career opportunities for non clinical representative. IS BULLYING AT WORK: support staff members. Like everything else in her life Diane attacked A very serious problem? Yes ❏ No ❏ After such a short time of activity in June 2005 WHAT DO YOU THINK CAUSES the stewarding role with gusto. She very quickly Diane was elected onto the National Executive A serious problem? Yes ❏ No ❏ BULLYING? attended all the training courses that she could Committee of Unison. A minor problem? Yes ❏ No ❏ get onto and generally developed a keen interest Tick those relevant) ❏ We were proud that she was elected on a social- in all things educational. A non-existent problem? Yes ❏ No ❏ Stressed managers ❏ ist/left wing programme and, typically for Diane, In 2003, when the Wakefield District Trades Have you ever been bullied at this place at her very first NEC meeting announced that Stressed colleagues ❏ Union Council was re-launched, Diane was one she was with the socialists. She will be sorely of work? Yes ❏ No ❏ Excessive workloads ❏ of a handful of us who were determined to re- missed. Are you currently being bullied? establish the principles of collective trade union- Pressure to meet deadlines ❏ Mick Griffiths, Branch Secretary, Yes ❏ No ❏ ❏ ism within our area. Pressure to meet work targets She also had a prominent involvement in the (personal capacity) If yes, when did the bullying start? Staff shortages ❏ trades council campaign initiative to defend ...... Pressure not to take sick leave ❏ ...... Inadequate training for managers ❏ ...... Inadequate training for staff ❏ Manchester nurses vote 9-1 WHAT ARE THE MAIN SOURCES OF Poor management ❏ BULLYING? (Tick those relevant) Performance approach ❏ for strikes to halt cutbacks From your line managers ❏ Workers scared to report it ❏ UNISON has given official notice reduction in staffing num- dancies, From senior managers ❏ Other reasons (please state what they to the Manchester Mental Health bers in community mental health possible privatisation of four From colleagues ❏ are) and Social Care Trust that 250 of teams and consequent higher community teams, From the public (clients, patients, ...... their staff will take their first caseloads, and a reduction in closure of one of the south customers) ❏ day’s strike against cuts in jobs service to keep people well Manchester old age day centres ...... job freeze on all nursing and 7-day support team. From visitors ❏ and services on Wednesday Jan- uary 31st. posts in the Trust as there will be The strike promises to be the From contractor’s staff ❏ WHAT MEASURES WOULD YOU LIKE TO 33 less nursing posts and 8 less most substantial industrial action Other (please state) ❏ This follows a 91.6% ballot SEE TO REDUCE BULLYING? result in favour of strike action. OT posts (yet they can afford an yet taken to combat cutbacks expansion of 24 extra managers which are affecting mental health ...... The strike action will be taken WHAT FORM DOES THE BULLYING by 250 community nurses, occu- at a cost of £1.25million!!) services all over the country. TAKE? (Tick those relevant) ...... pational therapists and team sec- downgrading of most nursing, Our branch is lending its full Shouting ❏ Have you got access to a counselling retaries to stop the cuts in com- occupational therapy and admin support to this action, and has Threats ❏ service? Yes ❏ No ❏ munity mental health teams staff, already donates £500 to the Abuse ❏ If yes, how effective is it? which include: no guarantee of no redun- Manchester strike fund. Intimidation ❏ (Tick those relevant) Humiliation ❏ Very effective ❏ Excessive criticism ❏ Sometimes effective ❏ Setting unrealistic targets or deadlines Useless ❏ ❏ Altering targets, deadlines etc ❏ ANY OTHER COMMENTS? Excessive work monitoring ❏ ...... Setting unrealistic targets or deadlines ❏ ...... Keeping you out of things ❏ Victimising you ❏ Thank you for completing this ques- Malicious lies or rumours ❏ tionnaire. Please return it to the per- Refusing reasonable requests, such as son who gave you to complete, or ❏ for leave post it back to us at the UNISON Other (please state) ...... Branch office, Pinderfields...... HOW OFTEN DOES THE BULLYING HAPPEN? (Tick those relevant) Daily ❏ Weekly ❏ Monthly ❏ Less than monthly ❏ UNION EYES 3 EDITORIAL Mick Griffiths, Secretary UNISON Pinderfields and Pontefract Hospitals Branch Who will check on the scrutinisers? Since the abolition of Community Health weeks for outpatient appointments Councils, one of the few fragile lines of An increase in the number of cancelled opera- democratic accountability remaining in tions today’s endlessly “reformed” NHS has been A drop in performance in thrombolysis “call to needle” times the right of local “Health Oversight and A fresh rise above target in MRSA Scrutiny Committees” to call in local NHS A rise in readmissions of patients discharged managers and ask them searching questions after treatment, with several departments recod- about their plans. ing readmission levels on or above 10 percent. While NHS Trusts and Primary Care Trusts are A drop below plan in inpatient treatment, day BAOT entirely undemocratic, appointed bodies with no case treatment and outpatient attendances – all of direct accountability to the local which are potentially serious prob- population, the Scrutiny Com- lems under the NHS “payment by members mittees are made up of elected results” system. councillors, often with the full- Mr Lewis went on to admit that a time support of council officers. further 120 beds have closed (40 in make They have real powers: they can each hospital). demand full information on any But there was no need for him to plans or services that give feel nervous about facing tough their grounds for concern – and if a questioning from the Scrutiny change of service, cutback or Committee, their performance was switch of resources is seen as a lamentable. voices threat to local health care, the All the councillors could manage committee can block the plan and on our behalf was a couple of soft refer it to Patricia Hewitt as Sec- questions, none of which probed heard retary of State for a final decision. beneath the surface of his com- number of therapy posts and I was particularly encouraged Since councillors are not other- pletely misleading report. Nobody asked him to Rosie Pearson, delivery of services throughout by the number of therapy staff wise responsible for NHS policy, they have a explain how he claimed to be cutting £35m of BAOT Steward, degree of freedom to criticise. spending without affecting patient care. Pinderfields & the local areas. who not only supported the How lame, therefore, has been the performance Instead they just thanked him for coming, with All the therapists I spoke with event but were prepared to visi- of our local Scrutiny Committee, which last the Chair declaring that “the Committee were Pontefract on the day could describe bly demonstrate their presence month held a session in which Toby Lewis from encouraged by what they had heard”. hospitals instances of how their work was by carrying placards and hand- our Trust was called to give a briefing on progress. But they only need to look up the Trust’s link on being adversely affected by the ing out leaflets. Despite the fact that official Department of the NHS in England website to see bold red boxes It is not often that Occupational Health figures a couple proclaiming that Therapy staff are prepared to incessant changes taking place The 21st century is not a time of weeks earlier both its quality of stand up and make their voices in the NHS. for naivety and I readily showed Mid Yorks Each of them saw the rally as acknowledge that change has to services and its use of heard when it comes to the Hospitals projecting a resources are an opportunity to express their happen if the NHS is to survive. political arena. worsening deficit of branded WEAK by strength of feeling in an effort However, our services are more than £15m for It is therefore a sign of the the Healthcare Com- to get Trust Chief Executives about real people, with real the current financial mission. growing unease at what is hap- and government min- problems and real needs – a year (the same size With “scrutiny” as pening in the Health isters to grasp the fact that seems to be increas- deficit as last year, but feeble as this, no Service that numerous 50 percent higher than wonder nobody in impact of what is ingly overlooked in the drive to British Association of the estimate three Wakefield is getting happening to the ser- meet yet more and more tar- Occupational Therapy months earlier) Mr the real picture of the vices in which we gets. Lewis was allowed to Trust, its finances (BAOT) members are employed. I would appeal to all NHS claim that the Trust and declining ser- chose to join around It was pleasing to workers to take a long hard look was “on target” to vices. 1000 NHS colleagues achieve financial bal- “Let’s call the foot amputation five toe operations” see Mid Yorkshire at what is happening and then And we can be sure in Leeds City Centre ance by October 2007. that if – despite Mr Lewis’s strenuous denial to Trust staff supporting consider where their priorities on Saturday 11th Which leg would you And he went on, straight-faced, to claim that the the committee – there has been a further down- like us to amputate? this rally and it was should lie the next time an November for the last quarter’s performance figures “highlight per- sizing of the Hospital Development Plan, the also clear that we opportunity to make their feel- formance scores improvements”. Scrutiny Committee would be the very last to “Keep the NHS Working” march were not alone in wanting to ings known presents itself. The bare-faced cheek of this claim is shown by know. and rally. make our opinions known when Please be prepared to stand even the briefest look at the Trust’s own Inte- A first step to fighting for an improvement in Many of the NHS Trusts in our grated Performance Summary at the end of services and a halt to cuts is a determined effort to we linked up with colleagues up and be counted, otherwise region have been subject to November, which showed: uncover the present situation. from various other NHS Trusts you may find that one day you “Turnaround” and other reor- The ‘first breaches this year’ of targets for out- The Scrutiny Committee needs to get its finger in the West Yorkshire area are just one more insignificant patient waiting times ganisation initiatives and these out and get on with just that task if is not to be including Leeds Teaching Hospi- statistic in the “brave new Another rise in the numbers waiting over 11 made a laughing stock by Trust and PCT bosses. have had a direct impact on the tals and local PCTs. world” that is the modern NHS. Don’t settle for the way things are! … help UNISON improve working lives for you and your colleagues BECOME A STEWARD: the more reps we have, the more members we can represent, the stronger we get … the more we can achieve.
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