Product System Requirements and Compatibility Matrix
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Product System Requirements and Compatibility Matrix Before installing Encompass or other products offered by Ellie Mae, verify the system requirements detailed in this document. When installing Encompass, additional third-party applications (such as Amyuni PDF Converter) are installed by the Encompass Installation Manager if the applications are not already on your computer. System requirements are subject to change as Ellie Mae updates the softw are to accommodate new features and regulation requirements. This compatibility matrix provides information about the interoperability of the Ellie Mae suite of products and various components, operating systems, brow sers, and other products. Refer to this Legend to understand the Recommended, Supported, Not Supported, and Incompatible designations in the matrices. Legend Key Meaning Recommended Fully Supported. We recommend this combined platform for the best experience. Supported We support usage of this version and will fix issues that are found. Not Supported We have not tested and do not support usage of this version, however, it has been known to be used successfully at some customer sites. Incompatible We have tested this version and it does not work with our solution. NOTE: Minimum requirements are based on the computer running the operating system, the Microsoft Office application and Encompass. Other applications running on the computer have their own requirements that need to be taken into consideration. Minimum Internet connection requirements are based on average bandwidth usage. Bandwidth usage varies based on the number of users accessing items over the Internet, as well as the Encompass features and other applications being accessed over the Internet. In general, additional bandwidth will improve the user experience during peak usage periods, for example, during month-end closing. Last Revised: October 16, 2019 Ellie Mae Product System Requirements and Compatibility Matrix Page 1 of 15 Encompass Developer Connect Important Update to Transport Layer Security (TLS) Please read the following if you are using Encompass Developer Connect™ APIs (Application Programming Interfaces) and using browsers or applications via Transport Layer Security (TLS) 1.0 or 1.1. Ellie Mae is continually upgrading systems and applications to adhere to current industry security standards and protocols in order to protect our clients’ data. As such, we have deprecated support for TLS 1.0 and TLS 1.1 (Transport Layer Security) and replaced those versions with TLS 1.2 which supports stronger, more secure cipher suites. Applications that are compiled with Microsoft® .NET 4.5 do not need to be enhanced either in code or via Windows registry to support TLS 1.2. Applications that are compiled with .NET 4.6 or later will support TLS 1.2 by default. Accessing Ellie Mae’s Encompass Developer Connect APIs using browsers or applications via TLS 1.0 or 1.1 was disabled as of April 7, 2018. Please make sure that you have enabled your applications with the TLS 1.2 protocol in order to leverage Ellie Mae’s APIs. Please click here for instructions on how you can upgrade .NET applications with the TLS 1.2 protocol. Last Revised: October 16, 2019 Ellie Mae Product System Requirements and Compatibility Matrix Page 2 of 15 Encompass Encompass 19.4 19.3 19.2 A broadband Internet connection supporting a minimum of 1.5 Mbps up and downstream bandwidth, Bandwidth Internet Speed per concurrent bandwidth user, available for Encompass at point of ingress/egress. - Intel Core i3, i5, or i7 @ 2.8GHz - Intel Core i3, i5, or i7 @ 2.8GHz - Intel Core i3, i5, or i7 @ 2.8GHz (minimum) (minimum) (minimum) - Intel Core i5 or i7 @ 3.3GHz - Intel Core i5 or i7 @ 3.3GHz - Intel Core i5 or i7 @ 3.3GHz (recommended) (recommended) (recommended) - or equivalent AMD - or equivalent AMD - or equivalent AMD CPU For each client machine where For each client machine where For each client machine where Encompass is installed (i.e., the Encompass is installed (i.e., the Encompass is installed (i.e., the Encompass smart client) a Encompass smart client) a Encompass smart client) a minimum of 2 cores is minimum of 2 cores is minimum of 2 cores is recommended recommended recommended Hardware Windows 7 Windows 7 Windows 7 6GB (minimum) for 64-bit 6GB (minimum) for 64-bit 6GB (minimum) for 64-bit Memory (RAM) 8GB (recommended) for 64-bit 8GB recommended for 64-bit 8GB recommended for 64-bit Windows 10 Windows 10 Windows 10 8GB (minimum) for 64-bit 8GB (minimum) for 64-bit 8GB (minimum) for 64-bit 12GB (recommended) for 64-bit 12GB (recommended) for 64-bit 12GB (recommended) for 64-bit • Starting with Encompass 19.3, Windows for 32-bit systems will no longer be formally tested or supported. You may continue to install and use Encompass 19.3 (and earlier) in these 32-bit systems, but Ellie Mae will not provide support to address issues that may occur. • Windows running on 64-bit operating systems can process more RAM compared to 32-bit operating systems (which are limited to 4 GB of addressable memory). Hence, we strongly recommend a 64-bit system (with larger memory as mentioned in this table) over a 32-bit system. System degradation has been observed for users on 32-bit operating systems when using Document Conversion or multiple applications in addition to Encompass. Minimum 700 MB or 25% Minimum 700 MB or 25% Minimum 700 MB or 25% Hard Drive Space free space, whichever is greater; free space, whichever is greater; free space, whichever is greater; 4GB is recommended 4GB is recommended 4GB is recommended Last Revised: October 16, 2019 Ellie Mae Product System Requirements and Compatibility Matrix Page 3 of 15 Encompass 19.4 19.3 19.2 Monitor Resolution 1024 x 768 or greater 1024 x 768 or greater 1024 x 768 or greater Hardware (Continued) The monitor resolution recommendations above are for use with a zoom level of 100% or less. Some Encompass features may become inoperable for zoom levels above 100%. Microsoft .NET 4.0 full Not Supported Not Supported Not Supported framework Microsoft .NET 4.5 full Not Supported Not Supported Not Supported framework Microsoft .NET 4.5.2 full Supported Supported Supported framework Microsoft .NET 4.6 full framework Supported Supported Supported (Windows 10 requires Third-Party .NET 4.6 (or later)) Framework Microsoft .NET 4.7.1 full framework along with this Supported Supported Supported patch provided by Microsoft Microsoft .NET 4.7.2 full Supported Supported Supported framework Citrix Not Supported Not Supported Not Supported Microsoft Terminal Services Not Supported Not Supported Not Supported Last Revised: October 16, 2019 Ellie Mae Product System Requirements and Compatibility Matrix Page 4 of 15 Encompass 19.4 19.3 19.2 Windows XP SP3 Not Supported Not Supported Not Supported Windows 7* Supported Supported Supported Windows 8 Not Supported Not Supported Not Supported Windows 8.1 Not Supported Not Supported Not Supported Windows 10 Recommended Recommended Recommended Windows 10 S Not Supported Not Supported Not Supported Standard Encompass Supported Installations Supported Supported IF using latest version of .NET Windows 10 Creators IF using latest version of .NET IF using latest version of .NET 4.7.1 full framework along Update (version 1703) 4.7.1 full framework along with 4.7.1 full framework along with Workstation Operating with this patch provided by this patch provided by Microsoft this patch provided by Microsoft Systems Mi crosoft (64-bit only) Supported Supported Supported Windows 10 Fall IF using latest version of .NET NOTE: Only 64-bit versions IF using latest version of .NET IF using latest version of .NET Creators Update 4.7.1 full framework along are supported for all listed 4.7.1 full framework along with 4.7.1 full framework along with (version 1709) with this patch provided by Operating Systems unless this patch provided by Microsoft this patch provided by Microsoft Mi crosoft otherwise noted.1 Operating system Windows 10 April Supported Supported Supported virtualization software, 2018 (version 1803) such as Parallels for Mac and VMWare, is not supported. Windows 10 Supported Supported Not Supported (version 1809) *Windows 7 will not be supported in Encompass 20.1 and later versions of Encompass. It will remain supported in Encompass 19.4 and earlier versions of Encompass. 1 Starting with Encompass 19.3, Windows for 32-bit systems will no longer be formally tested or supported. You may continue to install and use Encompass 19.3 (and earlier) in these 32-bit systems, but Ellie Mae will not provide support to address issues that may occur. Windows running on 64-bit operating systems can process more RAM compared to 32-bit operating systems (which are limited to 4 GB of addressable memory). Hence, we strongly recommend a 64-bit system (with larger memory as mentioned in this table) over a 32-bit system. System degradation has been observed for users on 32-bit operating systems when using Document Conversion or multiple applications in addition to Encompass. Last Revised: October 16, 2019 Ellie Mae Product System Requirements and Compatibility Matrix Page 5 of 15 Encompass 19.4 19.3 19.2 Windows 2003 Server Not Supported Not Supported Not Supported Non-Standard Encompass Installations Windows Vista Not Supported Not Supported Not Supported Server Operating Systems Windows 2008 Server Supported Supported Supported (64-bit only) Windows 2012 Server Supported Supported Supported NOTE: Only 64-bit versions are supported for all listed Windows 2016 Server Not Supported Not Supported Not Supported Operating Systems unless 1 otherwise noted. 1 Starting with Encompass 19.3, Windows for 32-bit systems will no longer be formally tested or supported. You may continue to Operating system install and use Encompass 19.3 (and earlier) in these 32-bit systems, but Ellie Mae will not provide support to address issues virtualization software, that may occur.