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Institute of Management Services Managementachieving Excellence Through People and Productivity Services Journal of the Institute of Management Services ManagementAchieving excellence through people and productivity Services Productivity goes mobile Autumn 2012 Volume 56 Number 3 ISSN: 0 307 6768 CONTACTS Autumn 2012 Volume 56 No 3 ISSN 0 307 6768 Management Services 27 Castle Street, Canterbury, Kent CT1 2PX Editorial Telephone +44 (0)1795 542429 The Institute of Management Services is the primary body in the UK Facsimile +44 (0)1795 535469 concerned with the promotion, practice and development of the range Email [email protected] Editorial deadline for the Winter 2012 issue is 7th of methodologies and techniques for the improvement of productivity November. Publication date is 11th December and quality, known collectively as ‘Management Services’. This embraces the disciplines of industrial engineering, work study, organisation and Advertising methods, systems analysis, and a wide range of management information Rob Aspin and control techniques as illustrated in our Body of Knowledge. Telephone +44 (0)1795 542413 Fax +44 (0)1795 535469 The Institute acts as the qualifying body for the Management Services Email [email protected] profession in the UK, focusing developments in practice and knowledge Media Committee and acting as a forum for information exchange. This in turn enables our David Blanchflower, Julian Cutler, Mel Armstrong members who work under a variety of job titles across the whole of the UK economy, to make a more effective contribution to the well-being of Editor their own organisation and to the nation’s economy as a whole. Mel Armstrong In addition to creating and upholding professional standards for the Designer Kate Hayward practice of management services through the adoption of a code of ethics and the provision of a system of qualifying examinations, the Institute Published by of Management Services collaborates with national and international The Deeson Group Ltd on behalf of professional bodies in similar fields. The Institute of Management Services The Institute is a member of, or represented on, a number of other Printed by bodies including the World Confederation of Productivity Science, the Bishops Printers European Federation of Productivity Services, and the European Institute of Industrial Engineers. Institute of Management Services Brooke House 24 Dam Street Lichfield Staffs WS13 6AA Telephone: +44 (0)1543 266909 Fax: +44 (0)1543 257848 Email: [email protected] The Deeson Group employ a positive paper recycling policy, soft IMS website: www.ims-productivity.com proofing system and, where possible, uses paper manufactured from woodpulp sourced from sustainable forests and Elemental Chlorine Free pulp bleached papers. © Copyright The Institute of Management Services 2012 Unless otherwise indicated, views expressed are those of the editorial staff, contributors and correspondents. They are not Notice to Advertisers necessarily the views of the Institute of Management Services, It is a condition of acceptance of advertisement orders that the publishers, Deeson Group Ltd, does not guarantee the insertion of a particular advertisement on a specified date, or at all, although its officers, or Council of Management. The publication of an every effort will be made to meet the wishes of advertisers; further the company does not accept advertisement or editorial does not imply that a product or liability for any loss or damage caused by any error or inaccuracy in the printing or non-appearance service is recommended or endorsed by the Institute. Material of any advertisement, or if we decide to edit or delete any objectionable wording, or reject any may only be reproduced in any form by prior arrangement and advertisement. Although every advertisement is carefully checked, occasionally mistakes do occur. with due acknowledgement to Management Services. We therefore ask advertisers to assist us by checking their advertisements carefully and advise us by the deadline given should an error occur. We regret that we cannot accept responsibility for more than ONE INCORRECT insertion and that no republication or discount will be granted in the case of typographical or minor changes that do not affect the value of the advertisement. Write for your journal If you want to try your hand at writing a feature for Management Services, please submit an abstract (around 200 words) explaining what your feature is about, with intended word count. (Features should be between 1000 and 2500 words, although exceptions can be made.) Send your abstract to Mel Armstrong, Editor, Management Services, 27 Castle Street, Canterbury, Kent, CT1 2PX or email [email protected]. We also want your news and points of view about what appears in this journal. Something you disagree with? Tell us about it. CONTENTS In this issue of Management Services… Cover Story The integration of mobile devices such as laptops, tablet computers, PDAs and smartphones, along with a wide variety of applications and software, make it easier than ever for workers to collaborate and businesses to communicate with staff, customers, and vendors, improving business productivity and stimulating growth. See page 15. Institute and New leadership Regional News 4 and environment Chairman’s Column and a round-up management 22 from the regions, including a visit to Successful leadership for efficient use the Fred Dibnah Heritage Centre of resources and avoidance of waste Harry Downes tribute 8 Stakeholder management 29 A look back at Harry’s life and his Effective engagement of stakeholders dedication to the IMS within decision making Book reviews 10 Productivity take-off in aerospace industry 35 12 Implementing the right IMS certification is at the forefront of growth strategy 12 UK aerospace training Key preparation and careful planning for successful acquisition Better decision making in difficult economic times 36 Mobile technology for How to measure performance and increased productivity & make better decisions profitability 15 The growing use of mobile technology Productivity news 38 for more flexibility in working News from around the world Appraisal – a personal Chairman’s and Trustees’ viewpoint 18 reports and statement of Are personal performance reviews that accounts 2011-12 40 26 useful as a management tool? Management Services 4 Autumn 2012 Institute News Chairman’s Column David Blanchflower, John Heap position on Council so the work a significant contribution to the and Harry Downes, respectively. of the Secretariat will be in safe Institute as a whole. I shall keep I have to inform you that hands. you posted on developments. Harry Downes has had to I would add that both David I mentioned openness and stand down from Council for Blanchflower and John Heap transparency as fundamental personal reasons. Harry, as have already had their business principles; two other well as being the Chair of the plans and budgets for their Sub- fundamental principles essential Membership and Recruitment Groups approved by Council in any business relationship, or Sub-Group, was also Company and pursuing their respective indeed any relationship, are Secretary. He will be extremely objectives at pace. I shall keep integrity and trust. difficult to replace and sadly you advised of developments. In my last Chairman’s Column missed by everyone on Council. You will be aware by now I made reference to ‘bankers Nevertheless, we all respect his that keeping you advised of bonuses’ and how, because decision and wish him well for developments is one of my of the complexity of their the future. specified aims. Openness and remuneration packages, it was In terms of a replacement transparency and keeping lines still possible for them to receive for Harry, Council have invited of communication open and seven figure salaries despite n the summer edition of Malcolm Towle to join the two way, are all part of the running up huge losses. Well, the journal I advised that, management team. Malcolm is process. the revelations on banking and Ias part of the restructuring currently Chairman of the East In continuation of that the complexity of the banking of the Institute’s management Midlands Region Board and process, I can advise you business just don’t stop. The structure, Council had agreed to a member of the Fellowship that I have invited all Region latest revelation is the fixing of create three Subsidiary Groups Upgrading Panel. Chairmen to join me for a the LIBOR (London Interbank to replace the existing seven As well as replacing Harry on meeting at Lichfield in October Offered Rate) and the Sub-Committees/Panels. The Council he will also Chair the following the AGM, to discuss consequential knock-on effect for all other lending rates which has caused so much misery. I believe there is a considerable amount of talent The process of establishing LIBOR has been anything but and experience out there which, if engaged transparent and the resultant scandal put major question correctly, could make a significant contribution to the marks over the integrity of those involved. Public trust in Institute as a whole banking is at an all time low and such trust will be extremely difficult to re-establish. purpose of these Sub-Groups, is Membership & Recruitment a range of issues on the It is my intention to ensure to help focus responsibilities on Sub-Group. I’m sure Malcolm current and future operation that integrity and trust, a range of initiatives in support will bring his own inimitable of the Institute. I also intend along with openness and of the Institute’s strategy. style to proceedings and I look to explore the possibility of transparency, remain the corner I also advised that the three forward to working with him getting the Regions and Region stones of our Institute, as I Sub-Groups were: Media over the next few years. Board members more involved believe that such fundamental & Marketing, Education & With regard to the position in the Institute at a higher level. principles are essential for an Development and Membership of Company Secretary, John I believe there is a considerable organisation to progress and & Recruitment and that they Lucey who has previously amount of talent and prosper.
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