Priory Healthcare Quality Account 20 13-14

Total Page:16

File Type:pdf, Size:1020Kb

Priory Healthcare Quality Account 20 13-14 Priory Healthcare Quality Account 20 13-14 PROVIDING QUALITY INSPIRING INNOVATION DELIVERING VALUE Contents Part 1 Statement from the Chief Executive 03 Statement from the Chief Executive 04 Quality statement from the Director of Corporate Assurance and Chief Nursing Officer Part 2 Priorities for improvement 05 Summary of progress against 201 3-14 Quality Performance Indicators 06 Detailed review of performance against 201 3-14 Quality Performance Indicators 10 Priorities for improvement 201 4-15 12 Our statements of assurance from the Board Part 3 Additional information 14 Service user satisfaction – delivering value through clinical excellence 16 Outcomes – the success of our service users 20 Participation in clinical audits 21 The Commissioning for Quality and Innovation (CQUIN) framework 22 Continuous improvement in the delivery of our services 23 Staff opinion 23 Investing in staff, education and training 24 Regulatory compliance 25 Focus sites during 201 3-14 25 Improving safety for our service users Part 4 Appendix 26 Statement of assurance from our lead commissioner 27 Working in partnership with the NHS 28 Statement of Directors' responsibilities in respect of the Quality Account 29 Independent Limited Assurance Report to the Board of Directors of the Priory Group’s No. 1 Limited on the annual Quality Account 32 Format of this Quality Account 33 Scope of data inclusion 2 Part 1 – Statement from the Chief Executive Welcome to the latest Priory Group • across all 58 registered healthcare sites Healthcare Quality Account. In publishing nationally not a single service was placed an annual set of Quality Accounts for our under any form of embargo throughout Healthcare Division our aim is to be fully the whole year. transparent and accountable for the services we provide. The account provides Of course, none of these results are a summary of the achievements of our achievable without the ongoing dedication Healthcare business during 2013-14 and hard work of our staff. Our 2013 staff and outlines our priorities for further survey showed that 8 9% of Priory Healthcare improvements in the year ahead. Delivering employees felt that they were able to good care to our service users cannot be contribute to the success of their team and done in isolation and we work in a close 81% felt that they were able to do their job partnership with our staff, service users, to a standard that they were proud of families, Commissioners and Regulators. compared to the NHS benchmark of 7 7%. I was delighted to celebrate our staff In April 2013 we set ourselves ambitious achievements this year with our first ever Quality Improvement Indicators. Of the eight Priory Group “PRIDE” awards where staff were indicators set, I am proud to say we have individually recognised for their care, hard achieved or mostly achieved seven. These work and achievements in underpinning our remain our key priorities for the coming year core values of delivering value, providing as we strive for excellence against a backdrop quality and inspiring innovation. of ever increasing acuity of our patients and continued regulatory changes. I am therefore Throughout all of this however our absolute pleased to outline some of the key highlights: focus remains on service user safety, clinical effectiveness and the service user experience. • 100% Commissioning for Quality and Innovation (CQUIN) targets achieved for Learning from serious incidents and the year complaints is also hugely important to us as • 93% of all outcomes were judged to be met we strive for continued improvement and by the Care Quality Commission at their excellence in care delivery and outcomes. My last inspection aim is to ensure that the safety and wellbeing • 97% of service users surveyed in acute of service users is protected and the highest mental health services would recommend quality standards are upheld whilst further Priory developing integrated care pathways. • 98% of service users felt safe during their stay • 83% of service users in secure services felt I am proud of Priory’s performance over the engaged in their own recovery last quality year and, to the best of my • 75% of young people in Child and knowledge, the information contained in this Adolescent Mental Health Services report is a true and accurate reflection of the (CAMHS) showed an improvement services and outcomes that we have delivered . in their overall wellbeing • 100% of service users in our neuro- rehabilitation service believe they were well cared for and supported • 100% of service users in our specialist Tom Riall autism service felt that they were able to Chief Executive Officer make suggestions about their own care June 2014 3 Quality statement from the Director of Corporate Assurance and Chief Nursing Officer The Priory Group is focused on delivering “There have been significant improvements safe, compassionate, effectively regulated in the way in which the Group governs for care, that strives for good clinical and manages quality, providing a better outcomes. The focus remains on providing balance of focus across financial, operational excellence in mental healthcare across and quality performance.” the communities we serve. “The creation of a Head of Quality During 2013 the Priory Group benchmarked role within each division has itself against all the recommendations from allowed for a much greater degree the Francis inquiry and delivered on a number of focus on quality and has provided of key areas such as encouraging openness an improved level of capacity to and transparency, focus on safer staffing and manage quality improvement.” improving the service user experience. The PricewaterhouseCoopers external review focus has been to enhance and further raise care standards. Delivery of high quality care remains the priority against a backdrop of high acuity and We continue to invest in our staff through significant challenge. If at times we fall short education and training. In 2013 The Priory of delivering the high standards that we Group launched its Nursing Strategy which expect, we take immediate and robust focuses on delivering compassionate care in remedial action and learn lessons. a consistent manner. A new competency framework has been developed to further There is no room for complacency and we drive up professional standards. In addition, continue to be passionate about the care we are offering apprenticeships which include that we deliver. We proactively seek out the the Diploma in Health and Social Care to areas for improvement and continue to have Healthcare Assistants in some key hospitals. a dedicated arms-length internal inspection We are proud to report that 99% of service team that proactively highlights areas for users in acute mental health services felt they improvement. This assists us in ensuring that were treated with dignity and respect. our services continue to be well-led, safe, effective, caring, responsive and provide good Our ultimate objective is to be world class clinical outcomes. We look ahead to 201 4-15 and a beacon of good practice for other with enthusiasm and focus and continue to health and social care providers. In July 2013, put quality at the heart of everything we do. PricewaterhouseCoopers returned to undertake a further review of our governance processes: “We are proud to report that 99% of service users in Siân Wicks acute mental health services felt they were treated Director of Corporate Assurance and Chief Nursing Officer with dignity and respect.” June 2014 4 Part 2 – Priorities for improvement Summary of progress against 201 3-14 Quality Performance Indicators In 201 2-13, our Quality Account incorporated the feedback from service users, Priory staff, Commissioners and other external stakeholders, to identify three priority domains and eight priorities for improvement in 201 3-14 as our Quality Performance Indicators (QPI’s). In this section we will summarise our achievement against these priorities. We have used baseline indicators from the 201 2-13 Quality Account where possible to ensure the evaluation of our objectives is as accurate and effective as possible. QPI Service and Priority Domain Outcome number PRIORY HEALTHCARE DIVISION All service users to have their physical healthcare needs assessed and a plan put in Clinical effectiveness 1 Mostly achieved place to address areas of physical health need and service user safety Ensure that unmet need is recorded for all service users to assist in the CPA and Clinical effectiveness 2 Mostly achieved discharge planning process and service user safety CHILD AND ADOLESCENT MENTAL HEALTH SERVICES Service users to be more involved and to participate in the planning and review of 3 Service user experience Partially achieved 1 safe, sound, and supportive services EATING DISORDER SERVICES 4 Increase family and carer engagement and wellbeing Service user experience Achieved SECURE SERVICES 5 Service users to participate in recruitment across all our secure sites Service user experience Achieved COMPLEX CARE SERVICES Increase service user involvement and engagement in meaningful activity to support 6 Clinical effectiveness Achieved their recovery and rehabilitation ACUTE MENTAL HEALTH SERVICES Ensure that the service user is signposted to appropriate support services in the event 7 Service user safety Mostly achieved of a crisis upon discharge from acute services SECURE SERVICES 8 Increase service user satisfaction in relation to care planning and communication Service user experience Achieved Table 1: Summary of progress against 201
Recommended publications
  • The Priory Hospital Altrincham Newapproachcomprehensive Report
    The Priory Hospital Altrincham Quality Report Rappax Road, Hale, Altrincham, Cheshire, WA15 0NX Tel: 0161 904 0050 Date of inspection visit: 11 and 12 January 2016 Website: www.priorygroup.com Date of publication: 19/05/2016 This report describes our judgement of the quality of care at this location. It is based on a combination of what we found when we inspected and a review of all information available to CQC including information given to us from patients, the public and other organisations Ratings Overall rating for this location Good ––– Are services safe? Good ––– Are services effective? Good ––– Are services caring? Good ––– Are services responsive? Good ––– Are services well-led? Good ––– Mental Health Act responsibilities and Mental Capacity Act and Deprivation of Liberty Safeguards We include our assessment of the provider’s compliance with the Mental Capacity Act and, where relevant, Mental Health Act in our overall inspection of the service. We do not give a rating for Mental Capacity Act or Mental Health Act, however we do use our findings to determine the overall rating for the service. Further information about findings in relation to the Mental Capacity Act and Mental Health Act can be found later in this report. 1 The Priory Hospital Altrincham Quality Report 19/05/2016 Summary of findings Overall summary We rated The Priory Hospital Altrincham as good • staff were polite, friendly, caring and respectful. because: Patients told us staff had a lot of time for them. Staff had a good understanding of patients’ needs and • wards were safe for patients and staff did risk involved relatives in patients’ care.
    [Show full text]
  • Psychiatry and Politicians
    SPECIAL ARTICLES Russell Psychiatry and politicians positions of power will give rise to controversy among 8 Jablensky A. The syndrome - an antidote to spurious co-morbidity? World Psychiatry 2004; 3:24-5. professionals and those who believe that private lives should not belong to the public. Nevertheless, he has 9 Casey P, Dowrick C, Wilkinson G. Adjustment disorders. Fault line in the begun a useful discussion on this subject, including a psychiatric glossary. Br J Psychiatry 2001; 179:479-81. proposal for the division of responsibility between the 10 Birnbaum KC. Der Aufbau der Psychose [The Structure of Psychoses]: patient’s personal doctor and a second doctor who would 6-7. Springer, 1923. interpret the person’s illness for the benefit of the public. 11 Russell GFM, Treasure J. Anorexia nervosa through time. In Eating Disorders (eds G Szmukler, C Dare, J Treasure): 9-10. John Wiley, 1995. 12 Russell GFM. Bulimia nervosa: an ominous variant of anorexia nervosa. About the author Psychol Med 1979; 9: 429-48. Gerald Russell is Emeritus Professor of Psychiatry, Institute of Psychiatry, 13 Pincus HA, Tew J, First MB. Psychiatric co-morbidity: is more less? University of London, and Consultant Psychiatrist at the Priory Hospital World Med 2004; 3:18-23. Hayes Grove, Hayes, Kent. 14 Roxby P. Mental health: are we all sick now? BBC News Health 2010, 28 July (http://www.bbc.co.uk/news/health-10787342). References 15 Wykes T, Callard F. Diagnosis, diagnosis, diagnosis: towards DSM-5. J Ment Health 2010; 19:301-4. 1 Owen D. In Sickness and in Power.
    [Show full text]
  • Dr Richard Bowskill MA MB Bchir MRCP Mrcpsych Consultant Psychiatrist
    Dr Richard Bowskill MA MB BChir MRCP MRCPsych Consultant Psychiatrist MEDICO –LEGAL EXPERENCE SPECIALISMS I have been providing reports for over 16 years and provide Addiction approximately 25 reports per annum civil and criminal, attendance at Anxiety Magistrate, Family and Crown Court. I have a particular interest in Bereavement providing reports for personal injury and clinical negligence matters Bipolar and cases of a complex nature. Capacity Depression Drug/Alcohol/Substance Misuse I have undertaken the Bond Solon Report Writing and Court Skills Historic Sex Abuse training and have a special interest in affective disorders (including Mood Disorder bipolar) especially recognition, diagnosis and psychopharmacology for Neglect treatment resistance. OCD Postnatal Depression QUALIFICATIONS Psychosis • Downing College, Cambridge University 1982-1985 Medical Psychosomatic Sciences Tripos, Parts I and II .Experimental Psychology Part III, PTSD MA, Class 2, Division 1. Schizophrenia • Guys Hospital Medical School, 1985 – 1988. MB BChir (Cantab) Self Harm • Membership of the Royal College of Physicians UK 1991 Sexual Abuse Victims • Membership of the Royal College of Psychiatrists 1994 Trauma • GMC Full Registration No: 3294903 Suicidal Ideation GRANTS AND AWARDS • Principal Investigator for unrestricted educational grant £100,000 in 2005 from Astra Zeneca • Grindley Fund Award, 1985, for financial support during CASE TYPES research. Clinical Negligence • ICI Travel Scholarship 1987 Coroner's Reports • Guy’s Hospital Crossover Job, 1989 Historic
    [Show full text]
  • The Priory Hospital North London Newapproachcomprehensive Report
    The Priory Hospital North London Quality Report Grovelands House The Bourne Southgate London N14 6RA Tel: 020 8882 8191 Date of inspection visit: 30 April - 2 May 2018 Website: www.priorygroup.com Date of publication: 17/07/2018 This report describes our judgement of the quality of care at this location. It is based on a combination of what we found when we inspected and a review of all information available to CQC including information given to us from patients, the public and other organisations Ratings Overall rating for this location Requires improvement ––– Are services safe? Inadequate ––– Are services effective? Requires improvement ––– Are services caring? Requires improvement ––– Are services responsive? Good ––– Are services well-led? Requires improvement ––– Mental Health Act responsibilities and Mental Capacity Act and Deprivation of Liberty Safeguards We include our assessment of the provider’s compliance with the Mental Capacity Act and, where relevant, Mental Health Act in our overall inspection of the service. We do not give a rating for Mental Capacity Act or Mental Health Act, however we do use our findings to determine the overall rating for the service. 1 The Priory Hospital North London Quality Report 17/07/2018 Summary of findings Further information about findings in relation to the Mental Capacity Act and Mental Health Act can be found later in this report. Overall summary We rated The Priory Hospital North London as requires to one registered nurse on a shift. Young people did improvement because: not always receive one to one nursing sessions and their escorted leave was sometimes cancelled due to • At the previous inspection in May 2016 we found that staffing levels on the wards.
    [Show full text]
  • Helping Aged Victims of Crime (The Havoc Study): Common Crime, Older People and Mental Illness
    Behavioural and Cognitive Psychotherapy, 2016, 44, 140–155 First published online 20 January 2015 doi:10.1017/S1352465814000514 Helping Aged Victims of Crime (the HAVoC Study): Common Crime, Older People and Mental Illness Marc Serfaty University College London, and The Priory Hospital North London, UK Anna Ridgewell University College London, and Camden and Islington NHS Foundation Trust, UK Vari Drennan St. George’s Hospital, University of London and Kingston University, UK Anthony Kessel London School of Hygiene and Tropical Medicine, and Public Health England, UK Chris R. Brewin University College London, UK Anwen Wright University College London, and Camden and Islington NHS Foundation Trust, UK Gloria Laycock University College London, UK Martin Blanchard University College London, and Camden and Islington NHS Foundation Trust, UK Backgound: Limited data suggest that crime may have a devastating impact on older people. Although identification and treatment may be beneficial, no well-designed studies Reprint requests to Marc Serfaty, Reader in Psychiatry, Mental Health Sciences Unit, University College London, Charles Bell House, 67–73 Riding House Street, London W1W 7EJ, UK. E-mail: [email protected] © British Association for Behavioural and Cognitive Psychotherapies 2015 Helping Aged Victims of Crime (HAVoC) study 141 have investigated the prevalence of mental disorder and the potential benefits of individual manualized CBT in older victims of crime. Aims: To identify mental health problems in older victims of common crime, provide preliminary data on its prevalence, and conduct a feasibility randomized controlled trial (RCT) using mixed methods. Method: Older victims, identified through police teams, were screened for symptoms of anxiety, depression or post-traumatic stress disorder (PTSD) one (n = 581) and 3 months (n = 486) after experiencing a crime.
    [Show full text]
  • Priory Hospital Bristol NHS Services
    Priory Hospital Bristol NHS mental health services It’s beautiful here… all the staff are brilliant. They really love us all. We get Located within a secluded area of good food. It’s brilliant Bristol, Priory Hospital Bristol offers a here, it really is brilliant tranquil setting in extensive grounds HUNTINGTON’S PATIENT where patients are supported to lead a AT BRISTOL healthier and more fulfilling way of life. We provide expert care and treatment within the following services: Acute mental health Acute mental health Rehabilitation and recovery Adult eating disorders At Bristol we provide personalised and recovery-focused treatment programmes across three mixed-gender Psychiatric intensive care unit wards: Redcliffe – 13-bedded ward Blackwell – 11-bedded ward Walter – 10-bedded ward Our tailored therapy programmes include group-based activity and one-to-one therapy and specialist therapy includes cognitive behavioural therapy (CBT), eye movement desensitisation and reprocessing (EMDR), psycho-educational workshops and assertiveness. Our comprehensive treatment programmes ensure patients have access to every resource they need to make a strong recovery, returning to a positive and productive life. Rehabilitation and recovery Our rehabilitation and recovery service is a 19-bedded unit split across two specialist wards: Oak Lodge – 10-bedded, female-only ward, supporting patients with mental health diagnoses, neurodegenerative brain disorders such as dementia or Huntington’s disease Hillside – 9-bedded, mixed-gender service for those with conditions such as schizophrenia, general mental health diagnoses and neurodegenerative disorder such as dementia or Huntington’s disease Psychiatric intensive care Both wards can also treat chronic physical health Purdown Ward is a 10-bedded male ward for patients issues (e.g.
    [Show full text]
  • Day Therapy Groups for Individuals with an Acute Mental Health Condition
    Day therapy groupsThe for individuals Priory with Hospitalacute mental health conditions The Priory Hospital Glasgow Glasgow 2013 Day therapy groups for individuals with an acute mental health condition About our therapy programmes We understand that coming into hospital can be a daunting process, and that you will want the very best treatment available in order to overcome your illness as soon as possible. For this reason, we have provided below some detailed information about the content of our Group Therapy modules within a typical week at the Priory Hospital Glasgow. We hope that you will be able to use this information to familiarise yourself with the type of activities you will be undertaking as an inpatient staying with us, or as a day or outpatient coming into the hospital. These sessions are designed to provide individuals with an acute mental illness the coping strategies to recognise and, in time, overcome their condition. Acute mental health is often referred to as general psychiatry, and covers a range of conditions, including: anxiety depression obsessive compulsive disorder personality disorders (such as bi-polar disorder) phobias post-traumatic stress disorder schizophrenia stress What is Group Therapy? Group Therapy is recognised as an opportunity for an individual to: i) Understand that they are not alone ii) Hear shared experiences of others, especially those who are in part recovery iii) Experience a welcoming environment, which is safe and non judgemental iv) Experience a structured routine v) Develop confidence in their interaction with others vi) Receive support from others within your peer group Does therapy work? Understandably, you will want to be sure that the treatment that you receive is not only effective, but also excellent value.
    [Show full text]
  • Priory Hospital Roehampton
    Priory Hospital Roehampton Addiction Treatment Programme Take the first step to recovery A real and lasting difference for everyone we support Priory Hospital Roehampton believes Set within a striking Grade II listed building that anyone who is struggling with in London, Priory Hospital Roehampton addictive behaviours deserves the best is one of the UK’s leading centres for the possible support to make a strong and treatment of a wide range of addictive behaviours. It is also Priory’s first and most lasting recovery. well-known hospital. Our aim is to offer guidance and support, in a healing environment, to each and every individual who seeks help with us. We provide the most clinically effective treatment to help you to get your life back on track. If you are suffering from an addiction, it is important to recognise that you are not alone; our personalised treatment programme is led by world renowned experts in their field and the team is experienced in supporting patients from many walks of life, offering hope and reassurance to all. We provide an evidence-based programme that is tailored to individual needs, all structured within NICE guidelines. Are addictive behaviours impacting on you or a Priory is the gateway from despair to loved one’s life? something magical PEER SUPPORTER Are you concerned that you or AND FORMER PATIENT someone that you know may be displaying addictive behaviours? Are they negatively affecting your relationships? Do you find it hard to predict the A free, no-obligation consequences of your addictive behaviours? assessment Have you tried to stop or control these behaviours but have not succeeded? If you have answered ‘yes’ to any of the questions, we can help.
    [Show full text]
  • Priory Healthcare QA 2018-19
    Priory Healthcare Quality Account 2018-19 Contents Introduction from the Priory Group Chief Executive Officer 4 Quality Statement from the Group Director of Quality and Group Medical Director 5 What is a Quality Account? 6 Who we are and our history 7 Our purpose and behaviours 8 Priorities for improvement 9 Summary of progress against 2018-19 Quality Performance Indicators 9 Detailed review of performance against 2018-19 Quality Performance Indicators 10 Priorities for improvement 2019-20 12 Our statements of assurance 14 Additional information on Quality Performance 17 Appendices 34 Quality Account 2018-19 2 Part 1 Introduction from the Priory Group Chief Executive Officer Quality Account 2018-19 3 It is my pleasure to present the Quality Account for 2018-19. Each year we introduce new operational initiatives, stemming from both regulatory requirements and our own commitment to continuous improvement. Our priority is to make sure we operate safe, compassionate and effective services, and that all Priory staff understand what is required of them to make that happen. We understand the importance of working meeting all CQUIN indicators to date. In addition, closely with our regulators such as the Care over the last year we transitioned all staff from Quality Commission (CQC) and we are aligned MVA physical intervention techniques to PMVA, with their focus on improving patient safety reducing recorded prone restraint in these sites by and quality of outcomes. As a result of the hard 86% in 2018. work and commitment of our teams across 84 A sexual safety working group was also launched CQC-registered units, 87% of our sites are rated in 2019, producing a sexual safety policy and as ’Good’ or ’Outstanding’, compared to 78% of identifying training and support needs for our NHS services or other independent providers.
    [Show full text]
  • The Dilemma of Diabulimia: “The World’S Most Dangerous Eating Disorder Most of Us Have Never Heard Of” (Metro, 2017)
    The Dilemma of Diabulimia: “the world’s most dangerous eating disorder most of us have never heard of” (Metro, 2017) Fiona Kennon BA, PGCE, MSc Systemic Family Therapist, Adult Eating Disorders Unit Priory Hospital, Cheadle Royal & DWED What does this look like to you? Recording weight regularly Outpatient Clinic x 4 Encyclopaedic knowledge of the calories, carbohydrate and fat content of foods. DAFNE.uk.com Planning exercise carefully. Prevent blood extremes Restricting certain types of food Better control Keeping a ‘food diary’ or lists that consist of food and concordant information Back on track (diabetes.co.uk) Being pre-occupied with thoughts of food Pre-Occupation Necessity This is understandable; this is a problem This is understandable; this is a problem What’s currently being done? 2018: NHS England, 2 pilot studies: • King’s College, London, Specialist clinic [Khalida Ishmail] • Bournemouth, Out-patient T1DM and ED collaboration [Helen Partridge] 2019: NIHR funding King’s College, London • £1.25m for STEADY project [collaborative project led by Marietta Stadler over 5 years. Developing an experience-based co-design CBT intervention for out-patient use 2009-2019 DWED (Diabetics with Eating Disorders) • Raising awareness • Fire-fighting • Facebook support groups I didn’t receive help as they just wrote me off as non I have asked for help three times now compliant and all I was told through my GP and specialist doctor and was “you will die by 40 or have been dismissed every time. First time sooner if you carry on” I was told by a mental health professional that my BMI wasn't low enough to be considered by an ED team, second time I was told that we should "just put the eating disorder to one side and focus on BARRIERS TO TREATMENT getting my blood sugar under control“ and most recently I was told that I "just need to do my insulin” other wise I’ll be lucky to see November.
    [Show full text]
  • The Priory Hospital Roehampton Quality Report
    The Priory Hospital Roehampton Quality Report Priory Lane London SW15 5JJ Date of inspection visit: 23-25 February and 2-3 Tel: 020 8876 8261 March 2016 Website: www.priorygroup.com Date of publication: 08/07/2016 This report describes our judgement of the quality of care at this location. It is based on a combination of what we found when we inspected and a review of all information available to CQC including information given to us from patients, the public and other organisations Ratings Overall rating for this location Requires improvement ––– Are services safe? Requires improvement ––– Are services effective? Requires improvement ––– Are services caring? Good ––– Are services responsive? Requires improvement ––– Are services well-led? Requires improvement ––– Mental Health Act responsibilities and Mental Capacity Act and Deprivation of Liberty Safeguards We include our assessment of the provider’s compliance with the Mental Capacity Act and, where relevant, Mental Health Act in our overall inspection of the service. We do not give a rating for Mental Capacity Act or Mental Health Act, however we do use our findings to determine the overall rating for the service. Further information about findings in relation to the Mental Capacity Act and Mental Health Act can be found later in this report. 1 The Priory Hospital Roehampton Quality Report 08/07/2016 Summary of findings Overall summary We rated the Priory Hospital, Roehampton as requires • On the wards for adults, informal patients were only improvement because: allowed to leave the ward if they had leave authorised by their psychiatrist. We did not find evidence to show • There had been a very high turnover of staff and high that patients were consenting to the restriction being use of temporary staff.
    [Show full text]
  • The Priory Hospital Preston Newapproachcomprehensive Report
    The Priory Hospital Preston Quality Report Rosemary Lane, Bartle, Preston, Lancashire PR4 0HB Tel:01772 691122 Date of inspection visit: 25 August 2015 Website: www.priorygroup.com Date of publication: 05/02/2016 This report describes our judgement of the quality of care at this location. It is based on a combination of what we found when we inspected and a review of all information available to CQC including information given to us from patients, the public and other organisations Ratings Overall rating for this location Good ––– Are services safe? Good ––– Are services effective? Good ––– Are services caring? Good ––– Are services responsive? Good ––– Are services well-led? Good ––– Mental Health Act responsibilities and Mental Capacity Act and Deprivation of Liberty Safeguards We include our assessment of the provider’s compliance with the Mental Capacity Act and, where relevant, Mental Health Act in our overall inspection of the service. We do not give a rating for Mental Capacity Act or Mental Health Act, however we do use our findings to determine the overall rating for the service. Further information about findings in relation to the Mental Capacity Act and Mental Health Act can be found later in this report. 1 The Priory Hospital Preston Quality Report 05/02/2016 Summary of findings Overall summary • We rated the Priory Hospital Preston as good. in a respectful manner, and with a caring and empathetic approach. Staff involved patients in their own care. Systems were in place to monitor and manage patient Managers regularly evaluated feedback from patients to risk. Staff carried out comprehensive assessments in a improve inpatient care and treatment at the hospital.
    [Show full text]