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Intertek Group Plc | Annual Report 2017

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Intertek Group Plc | Annual Report 2017 THE GLOBAL TQA EXPERTS ANNUAL REPORT 2017 OVERVIEW INTERTEK AT A GLANCE OUR SERVICES As the global pioneers of a fully integrated Assurance, Testing, Inspection and Certification ('ATIC') solution, we offer our clients an end-to-end systemic Total Quality Assurance ('TQA') value proposition. In doing so, we help customers operate more safely, more effectively and with greater peace of mind. Read more on our services on page 10 ASSURANCE TESTING OUR SECTORS Our organisational structure ensures our people’s expertise is concentrated in the markets where customers need our direct support. With business lines structured in the three sectors of Products, Trade and Resources, we focus on attractive growth and margin PRODUCTS sectors where we can add most value. Read more in our operating REVENUE reviews on pages 22 to 29 £1,625m ADJUSTED OPERATING PROFIT £350m STATUTORY OPERATING PROFIT £336m OUR HISTORY 1885 Caleb Brett 1896 Thomas 1911 Virginius 1925 SEMKO (the The Intertek story features some founds his cargo Edison sets up Daniel Moody Swedish Electronic of history’s most prominent Quality certification the Lamp Testing founds the Moody Equipment Control Assurance pioneers. Today, our business in the UK Bureau in the US. International oil Office) is founded population of innovative and (This later becomes and gas testing passionate experts continues this 1888 Milton 1927 The Charles the Electrical and certification tradition as we introduce our unique Hersey establishes Warnock Company Testing Laboratories business in the US Total Quality Assurance value his chemical is created in or ETL – a mark proposition to companies across testing lab in Canada to inspect that Intertek still the world. Canada steel products applies today) INSPECTION CERTIFICATION TRADE RESOURCES REVENUE REVENUE £648m £496m ADJUSTED OPERATING ADJUSTED OPERATING PROFIT PROFIT £89m £29m STATUTORY OPERATING STATUTORY OPERATING PROFIT PROFIT £83m £4m 1973 Labtest 1987 Inchcape 1994 ITS acquires 2002 Intertek 2015 Intertek 2017 Intertek is established Testing Services SEMKO lists on the buys the acquires KJ Tech in Hong Kong, (ITS, the future London Stock PSI building and and Acumen 2002 Inchcape initially to focus Intertek) is Exchange construction Security sells ITS to on testing founded and business Charterhouse 2009 Intertek textiles completes Development enters the FTSE 2016 Intertek the purchase Capital. ITS is 100 index acquires FIT-Italia of Caleb Brett renamed Intertek and EWA-Canada, 2011 Intertek 1989 ITS enters and enters a joint acquires Moody the Chinese market venture with ABC International Analitic in Mexico OVERVIEW FINANCIAL HIGHLIGHTS • Group revenue growth of: +3.0% at • Strong diluted EPS growth: Continued progress in constant currency rates, +7.9% at adjusted +10.4% at constant rates, revenue, margin and actual rates +14.3% at actual rates; statutory +12.4% at actual rates cash reflecting the • Solid organic revenue growth at constant rates of 2.1%: Products +5.5%, • Full year dividend per share of 71.3p, Group’s performance Trade +3.0%, Resources -8.6% an increase of 14.3% management discipline • Portfolio strength and performance • Free adjusted cash flow of £342m, management discipline driving margin +7.4% year on year focused on margin- progression: adjusted +110bps at • Free statutory cash flow of £309m, constant rates, +90bps at actual rates accretive revenue +10.2% year on year growth and cash • Adjusted operating profit of £468m, an increase of 14.2% at actual rates and conversion. 10.0% at constant rates • Statutory operating profit of £423m, an increase of 14.4% at actual rates and 10.3% at constant rates REVENUE (£m) OPERATING PROFIT1,2 (£m) +7.9 % +14.2% +14.4% 2017 2,769 2017 423 468 2016 2,567 2016 370 410 DILUTED EARNINGS PER SHARE1 (pence) FREE CASH FLOW1 (£m) +14.3% +12.4% +7.4% +10.2% 2017 176.3 191.6 2017 309 342 2016 156.8 167.7 2016 280 318 DIVIDEND PER SHARE3 (pence) RETURN ON INVESTED CAPITAL AT CONSTANT CURRENCY2 (%) +14.3% +280bps 2017 71.3 2017 26.7 2016 62.4 2016 23.9 2017 Adjusted 2017 Statutory 2016 Adjusted 2016 Statutory 1. Adjusted operating profit, adjusted diluted earnings per share (‘EPS’) and adjusted free cash flow, which are non-GAAP measures, are stated before Separately Disclosed Items, which are described in note 3 to the financial statements. Reconciliations between statutory and adjusted measures, as well as Return on Invested Capital and cash conversion, are shown in the Financial review on pages 38 to 43. 2. Definitions of the above metrics and constant currency are set out on page 30. 3. Dividend per share for 2017 is based on the interim dividend paid of 23.5p (2016: 19.4p) plus the proposed final dividend of 47.8p (2016: 43.0p). OVERVIEW OVERVIEW Financial Highlights IFC We are leading the Intertek at a Glance IFC STRATEGIC REPORT industry with our Our 5x5 Strategy 2 Our Sustainability Goals 4 Our Global Network 6 end-to-end systemic Market Opportunities 8 Our TQA value proposition 9 Our Services 10 Total Quality Assurance Our Experts 11 Life Cycle of a Lightbulb 12 Chief Executive Officer’s review 14 ('TQA') value proposition Executive Management Team 20 Operating reviews 22 KPIs – Measuring our strategy 30 Principal risks and uncertainties and of Assurance, Testing, Long-term Viability statement 32 Financial review 38 Sustainability and Corporate Social Inspection and Responsibility 44 DIRECTORS’ REPORT Certification solutions, Chairman’s introduction 62 Corporate Governance 64 Board of Directors 68 delivered across the Nomination Committee 72 Audit Committee 75 Remuneration report 81 world by our global Other statutory information 99 Statement of Directors’ responsibilities 102 FINANCIAL STATEMENTS TQA Experts. Contents 103 Read more in the CEO Review on page 14 Consolidated primary statements 104 Notes to the financial statements 109 Intertek Group plc – Company 152 primary statements and notes OTHER Independent Auditor’s Report 157 Shareholder and corporate information 164 STRATEGIC REPORT OUR 5X5 STRATEGY DIFFERENTIATED FOR GROWTH WITH OUR 5X5 STRATEGY OUR GOALS Our 5x5 strategy aims to move the Company’s • Fully engaged employees working in centre of gravity towards high-growth and high- a safe environment margin areas of industries across the world. • Superior customer service in Assurance, Testing, Inspection and Certification • Margin-accretive revenue growth based on GDP+ organic growth • Strong cash conversion from operations • Accretive, disciplined capital allocation policy OUR PURPOSE Bringing quality and safety to life. OUR VISION To be the world’s most trusted partner for Quality Assurance. OUR TQA CUSTOMER PROMISE Intertek Total Quality Assurance expertise, delivered consistently with precision, pace and passion, enabling our customers to power ahead safely. OUR CUSTOMER-CENTRIC ORGANISATION Our decentralised organisational model places our people's talents, commitment and ambition to succeed directly where our clients need them most – in the markets where they work and live. Then, by supporting all our people with shared operating principles across our global footprint, we empower them to It’s exciting to work with react quickly to the constantly evolving clients on innovative products, ATIC needs of those clients. especially for new energy That drives the ultimate Intertek sources, renewables, and smart differentiator that’s at the heart of our grids where we can be part of drive for global growth – our unique ability creating a better future." to deliver the Total Quality Assurance solutions our clients demand with precision, pace and passion. Sarah Linn Global Marketing Director, Electrical & Network Assurance UK 2 INTERTEK GROUP PLC ANNUAL REPORT AND ACCOUNTS 2017 STRATEGIC REPORT • Increase existing account penetration • Prioritised business lines, geographies and • Drive ATIC cross-selling • Build customer loyalty service areas • Business development and win new customers • Invest in areas with with new accounts • TQA customer service good growth and good delivered consistently margin prospects • Continuous improvement to • Innovative ATIC solutions • Disciplined resource, capital and people drive productivity • Position Intertek as allocation • Best-in-class the leading Quality management to Assurance provider reduce span of • Build brand awareness performance across sectors and EFFECTIVE SALES • Eliminate non- geographies STRATEGY essential costs – • Compelling Total GROWTH AND facilities/offices/ SUPERIOR Quality Assurance MARGIN- processes/ CUSTOMER brand positioning ACCRETIVE purchasing SERVICE PORTFOLIO EGIC TRAT PRIO 5 S RI R TI U ES O STRONG BRAND OPERATIONAL PROPOSITION EXCELLENCE 5x5 DIFFERENTIATED STRATEGY FOR GROWTH LIVING OUR DELIVERING CUSTOMER- SUSTAINABLE CENTRIC RESULTS CULTURE O U S R ER 5 S BL TRATEGIC ENA DISCIPLINED • Strong entrepreneurial ENERGISING • Sustainable growth PERFORMANCE culture OUR PEOPLE for customers MANAGEMENT and shareholders • Customer-centric culture SUPERIOR • Importance of sustainability for • Engagement at TECHNOLOGY the community all levels • Right balance between • Performance management • Invest in capability performance with financial and • Aligned reward system and sustainability non-financial metrics • Promote internal growth • Forecast and review processes focused • Improve customer on margin-accretive experience revenue growth with strong cash conversion • Leverage back-office synergies • Upgrade business intelligence system INTERTEK GROUP PLC ANNUAL REPORT AND ACCOUNTS 2017 3 STRATEGIC REPORT OUR SUSTAINABILITY
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