24 In 2020, we... 25

Producing face shields at Solidarity Ramped up efforts to FabLabs a With the supply of face masks seriously lagging behind demand in the support people through first half of 2020, several FabLabs (digital fabrication workshops) started to design and produce their own face shields. This community-oriented reaction to the emergency facing the world was made possible thanks to the the pandemic flexibility and potential of digital technology. The Orange Foundation helped 52 of our Solidarity FabLabs across 10 countries to produce over 220,000 certified face shields that they donated to local hospitals.

An emergency Connecting Personalized video Content everybody can center and medical patients with their messages for access equipment There for young people at risk loved ones our loved ones a The teams from Sonatel (Orange in a In Poland, the Orange Foundation supported the Empowering Children a The “Paciente Conectado” project run by Orange’s During the first lockdown in March 2020 Senegal) and the Sonatel Foundation Foundation in setting up an anonymous hotline and email support service Orange Spain donated over 10,000 tablets #OnResteEnsemble initiative in France, Orange provided free access to actively contributed to the efforts to tackle to help children and teenagers struggling with mental health problems to hospitals and care homes. Donations allowed people in France, its OCS package (OCS Max, OCS City, OCS Choc and OCS Géants) and kids’ Covid-19 in Senegal by helping to refurbish aggravated by the pandemic. The service received over 5,200 calls and from the Orange Foundation made it Luxembourg, Morocco, channels. We also made pay-TV channels and fit out a 100-bed emergency center in 1,145 emails in March 2020, leading to 89 emergency interventions. In possible to install videoconferencing Tunisia and Jordan to send video clips that would be for kids and families available free Dakar’s Léopold-Sédar-Senghor Slovakia, the Orange Foundation and the NGO IP ko set up a 24/7 free solutions on these devices to enable broadcast on TV for the of charge in all our operating countries in Europe and offered free perks to people international airport. Sonatel also donated helpline for people in need as a result of Covid-19, which went on to patients to stay in touch with their loved older people in their lives—a playing subscription-based mobile games medical equipment (including transport and become one of the country’s most in-demand phone services. ones and reduce their feeling of isolation. less tech-savvy group that is in Romania. ICU ventilators) and expanded its Covid-19 Similar initiatives were rolled out in the among the most isolated freephone call center capacity to deal with Group’s other operating countries. during lockdowns. the sharp rise in demand.

Free gigabytes Continued support for victims to facilitate daily of domestic violence life All our entities offered Our teams in France rallied to provide a 10 GB >€9 million customers a range of free technical solution for people working on services so they could take the national domestic violence helpline In April 2020, Orange offered an additional invested by the Orange Foundation in 2020 across 30 countries to carry advantage of extended so they could continue taking calls and 10 GB of mobile internet to over out emergency health initiatives, distribute food parcels, help people mobile internet capabilities. supporting victims from home by providing 600,000 business customers and learn to use digital technology and support struggling students. For example, in Moldova, them with headsets and microphones, companies in France that had used up all 50 GB of data was offered to laptops and a connection to the helpline. 10,000 teachers in May and their data. June 2020, while over 4,000 doctors in more than 1,000 healthcare establishments enjoyed two months’ free voice and data traffic.

Orange 2020 Integrated Annual Report 26 In 2020, we... 27

operated by a chatbot, which was adapted enables us to extrapolate the entire during the pandemic to make it easier population’s behavior—including their Supported to stay in touch with out-patients. Harnessed data movements between regions—from a cross As more and more people shifted to section of devices connected to our working from home, even in healthcare, network. This anonymous representation of healthcare remote collaboration tools were deployed to address movements helps health authorities and on a large scale, which considerably governments in Europe and Africa identify increased exposure to the threat of regions that need extra medical assistance. professionals cyberattacks. That’s why we rolled out the pandemic Since the beginning of the pandemic, it has secure solutions to transfer, process, been used by Orange and Inserm in the joint share and host medical data, thereby research project ANR EVALCovid-19 to safeguarding privacy and patient model the course of the pandemic and confidentiality. We also secured remote inform the government’s decisions, as well access to hospital software and raised as by the French National Institute of awareness among employees about the Statistics and Economic Studies to identify risk of phishing. where people had moved to in France In these unprecedented times, the people at To enable multi-disciplinary healthcare TousAntiCovid during the first lockdown. Orange Business Services worked diligently teams to collaborate effectively, we set up a As requested by the French government, to ensure critical healthcare services continued conferencing solutions through an the French national research institute for to operate without disruption. encrypted data exchange interface. digital science and technology met with Healthcare establishments relied on the public and private stakeholders in April 2020 solutions developed by Orange Business 01to develop a Covid contact tracing app. Services to adapt and effectively TousAntiCovid sends users an alert if it communicate during this time of crisis. The detects they have been in close contact with hospital in Béziers, southern France, another app user who has tested positive for 03 bolstered communication among its Covid-19 and helps them find their nearest The STOIC project employees and made it easier to share testing facility. The app, which uses a STOIC is a project led by GE Healthcare, information by making its patient files Bluetooth technology, protects user Orange and TheraPanacea in collaboration available online. As a result, the quality of anonymity and privacy. We helped develop with Assistance Publique-Hôpitaux de Paris patient care improved and the teams the app and the associated platform and ran to develop a database of chest scans taken became more efficient. Furthermore, tests on over 100 smartphone models on to diagnose pneumonia in suspected around 20 healthcare establishments the French market. We also developed our SARS-CoV-2 patients. Providing secure Orange lthough the pandemic put enlisted Enovacom, the Orange Business own captcha for the app and manage the network access and hosting infrastructure Cyberdefense hospitals under incredible Services healthcare subsidiary, to security firewalls. for health data, we rolled out a 3D imaging keeps its promises pressure and severely implement the Surycat alert platform, which web application that a group of expert affected the way they makes it easier to deploy and execute radiologists use remotely to annotate Right from the start of the work, digital technology emergency plans by automatically images of lung damage. Not only does the first lockdown in March 2020, healthcare facilitatedA patient care and ensured mobilizing medical teams by SMS, email resulting database help develop artificial establishments found continuity in many healthcare services. To and phone. The hospital in Anticipating lockdown intelligence solutions that automatically themselves the target of a maintain social distancing and speed up Chalon-sur-Saône, eastern France, was movements measure the extent of the damage, it can wave of cyberattacks. the patient journey, the teams at Orange able to double its number of intensive care a We use our Flux Vision solution to also recommend treatment options for Orange Cyberdefense Business Services deployed digital planning beds by connecting additional biomedical produce statistics on people’s whereabouts patients and assess the effectiveness of rapidly set up a free hotline to strengthen security tools to schedule appointments, as well as equipment to the IT system via Enovacom’s and movements based on data from our treatments. throughout its IT system process online pre-admissions. For biomedical interoperability solution. 02 mobile network. Several years of research and activated its protection example, the hospital in Valenciennes, have gone into the algorithms which comply service in the event of a northern France, organized patient care for with recommendations made by the French denial-of-service attack. positive or suspected Covid-19 cases using Data Protection Authority to remove all Memoquest, an SMS reminder platform personally identifiable information. This

Orange 2020 Integrated Annual Report