Bacula Monitoring Mit Nagios Oder Icinga
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Automated IT Service Fault Diagnosis Based on Event Correlation Techniques
Automated IT Service Fault Diagnosis Based on Event Correlation Techniques Dissertation an der Fakultat¨ fur¨ Mathematik, Informatik und Statistik der Ludwig-Maximilians-Universitat¨ Munchen¨ vorgelegt von Andreas Hanemann Tag der Einreichung: 22. Mai 2007 1. Berichterstatter: Professor Dr. Heinz-Gerd Hegering, Ludwig-Maximilians-Universit¨at M¨unchen 2. Berichterstatterin: Professor Dr. Gabrijela Dreo Rodosek, Universit¨at der Bundeswehr M¨unchen Automated IT Service Fault Diagnosis Based on Event Correlation Techniques Dissertation an der Fakultat¨ fur¨ Mathematik, Informatik und Statistik der Ludwig-Maximilians-Universitat¨ Munchen¨ vorgelegt von Andreas Hanemann Tag der Einreichung: 22. Mai 2007 Tag der m¨undlichen Pr¨ufung: 19. Juli 2007 1. Berichterstatter: Professor Dr. Heinz-Gerd Hegering, Ludwig-Maximilians-Universit¨at M¨unchen 2. Berichterstatterin: Professor Dr. Gabrijela Dreo Rodosek, Universit¨at der Bundeswehr M¨unchen Acknowledgments This thesis has been written as part of my work as a researcher at the Leib- niz Supercomputing Center (Leibniz-Rechenzentrum, LRZ) of the Bavarian Academy of Sciences and Humanities which was funded by the German Re- search Network (DFN-Verein) as well as in cooperation with the research group of Prof. Dr. Heinz-Gerd Hegering. Apart from the LRZ, this research group called MNM-Team (Munich Network Management Team) is located at the University of Munich (LMU), the Munich University of Technology (TUM) and the University of Federal Armed Forces in Munich. At first, I would like to thank my doctoral advisor Prof. Dr. Heinz-Gerd Hegering for his constant support and helpful advice during the whole prepa- ration time of this thesis. I would also like to express my special gratefulness to my second advisor, Prof. -
BSM 1.4 Installation Guide
& ESCALA BSM 1.4 NOVASCALE Installation Guide REFERENCE 86 A2 54FA 04 NOVASCALE & ESCALA BSM 1.4 Installation Guide Software December 2010 BULL CEDOC 357 AVENUE PATTON B.P.20845 49008 ANGERS CEDEX 01 FRANCE REFERENCE 86 A2 54FA 04 The following copyright notice protects this book under Copyright laws which prohibit such actions as, but not limited to, copying, distributing, modifying, and making derivative works. Copyright © Bull SAS 2008-2010 Printed in France Trademarks and Acknowledgements We acknowledge the rights of the proprietors of the trademarks mentioned in this manual. All brand names and software and hardware product names are subject to trademark and/or patent protection. Quoting of brand and product names is for information purposes only and does not represent trademark misuse. The information in this document is subject to change without notice. Bull will not be liable for errors contained herein, or for incidental or consequential damages in connection with the use of this material. Table of Contents Preface..................................................................................................................vii Overview .............................................................................................................. ix Chapter 1. General Installation Requirements ..........................................................1 1.1 Supported Operating Systems.............................................................................................. 1 1.2 Required Disk Space ......................................................................................................... -
Problème : Solution : Activités : Bilan De L'existant : Planification Des
Activités 4 – OCS Inventory et GLPI Problème : Un client souhaiterait mettre en place un système d’inventaire de son parc informatique de façon totalement automatique. Solution : La gestion du parc informatique se fait par deux logiciels complémentaires : OCS Inventory et GLPI. • OCS permet de faire l'inventaire d'une machine et de centraliser cet inventaire sur un serveur. • GLPI permet la gestion du parc au sens large. Il se base sur l'inventaire que remonte OCS et y ajoute notamment la gestion des tickets d'incidents, réservations de matériels, base de connaissance, ... Activités : A5.1.1 Mise en place d'une gestion de configuration A5.1.2 Recueil d'information sur une configuration et ses éléments A5.1.3 Suivi d'une configuration et de ses éléments. Bilan de l’existant : - Une machine sous Debian 10 qui va nous servir de serveur pour installer et configurer OCS et GLPI - Une machine sous Windows 10 qui va nous servir de machine test pour essayer l’interface web de OCS et GLPI ainsi que de test pour l’inventaire de machine - Une machine sous Windows 10 qui va nous servir d’utilisation en SSH pour quelques copier-coller. Planification des taches : Debian : - Installation de Debian 10 sous une machine virtuelle - Paramétrage des cartes réseaux sous VMware (Segment Lan & NAT) - Configurations des IP de façon statique et dynamique sous Debian - Installations des prérequis pour OCS - Téléchargement du paquet OCSInventory - Décompression & installation - Paramétrage de OCSInventory sous ligne de commande - Création de la base de données OCS -
Ticketing Systems with RT
Ticketing Systems with RT Network Startup Resource Center www.nsrc.org These materials are licensed under the Creative Commons Attribution-NonCommercial 4.0 International license (http://creativecommons.org/licenses/by-nc/4.0/) Typical Support Scenario • Lots of email traffic requesting help, request for services, etc • Archived as text without classification • Very difficult to find current status or problem history • Sometimes problems were forgotten or never resolved • Difficult for another person to follow up on a problem that someone else started dealing with Why Ticketing Systems? Ticketing Systems Why are they important? • Track all events, failures and issues • Focal point for help desk communication Use it to track all communications • Both internal and external Events originating from the outside: • customer complaints Events originating from the inside: • System outages (direct or indirect) • Planned maintenance, upgrades, etc. Ticketing Systems (Contd.) • Use a ticket system to follow cases, including communication between the support staff • Each case is considered a ticket • Each ticket has a ticket number • Each ticket goes through a similar life cycle: • New – Open – … – Resolved Help Request with Tickets Request Tracker / Trac RT • Heavily used worldwide • Can be customized to your location • Somewhat difficult to install and configure • Handles large-scale operations • A hybrid including wiki & project management features • Web-only ticket system works well but not robust as RT • Often used for ”trac”king group projects. -
OTRS Asterisk PBX Integration Module PIM V2.0.0B Administrator's
OTRS Asterisk PBX Integration Module PIM v2.0.0b Administrator's Guide 2019 © IP-LAB.RU Contents Introduction .................................................................................................................................................. 3 Preparing Asterisk PBX for integration with OTRS ........................................................................................ 4 Install the PIM package on the OTRS server ................................................................................................. 5 Configuring the PIMv2.0.0b module ............................................................................................................. 6 Definition of "Tracking number" ................................................................................................................... 8 Setting agent extensions ............................................................................................................................... 9 Assign agent extensions to the "Tracking Number" ................................................................................... 10 Customer User identification ...................................................................................................................... 11 CallerID modification ................................................................................................................................... 11 Starting the service .................................................................................................................................... -
Onapp Admin Guide
2.0 Admin Guide 2.0 Admin Guide Contents 0. About This Guide ............................................................................................... 5 1. OnApp Overview ................................................................................................ 6 1.1 Servers ................................................................................................................... 6 1.2 Networks ................................................................................................................ 7 1.3 Templates .............................................................................................................. 8 1.4 Virtual Machines .................................................................................................... 8 1.5 Scalability .............................................................................................................. 8 1.6 Availability and Reliability .................................................................................... 8 1.7 Security .................................................................................................................. 9 1.8 API and Integration ............................................................................................... 9 2. OnApp Hardware & Software Requirements ................................................. 10 2.1 Hypervisor Servers ............................................................................................. 10 2.2 Control Panel Server .......................................................................................... -
Edital 001 2017 Hostedagem De Site
SERVIÇO PÚBLICO FEDERAL CONSELHO REGIONAL DE QUÍMICA DA 9ª REGIÃO/PARANÁ PREGÃO ELETRÔNICO Nº 001/2017 PROCESSO CRQ9-CPL Nº 006/2017 O Conselho Regional de Química – IX Região, doravante denominado apenas CRQ-IX, localizado na Rua Monsenhor Celso, 225 – 5º/6º/10º Andar, Curitiba, Paraná, torna público que o Pregoeiro e sua Equipe de Apoio, designados pela Portaria CRQ-IX nº 014 e 015, ambas de 27 de abril de 2016, realizarão, no dia 22/02/2017, às 10 horas - horário de Brasília, por meio de utilização de recursos de tecnologia de informação- INTERNET , licitação na modalidade de PREGÃO ELETRÔNICO, do tipo menor Preço. Esta licitação observará as disposições do presente Edital e seus Anexos e, ainda, os preceitos de Direito Público, em especial: - Lei nº 8.666 e alterações posteriores; - Lei nº 10.520 de 17.07.2002; - Decreto nº 3.555, Anexo I, de 08.08.2000, e alterações posteriores; - Lei 8.666, de 21.06.1993 e alterações posteriores; - Decreto nº 5.450 de 31.05.2005. 1. DO OBJETO 1.1 – O presente Pregão tem por objeto a Contratação de Empresa, Contratação de Empresa especializada na prestação de serviços profissional, de Hospedagem (Hosting), Fornecimento de Sistema de Gestão de Conteúdo na modalidade de Software como Serviço (SAAS) e Criação de Conteúdo, Marketing Digital, Consultoria em ambiente Microsoft, VMware, Linux, FreeBSD e Networking para implantações, configurações e suporte técnico nível 2, nível 3 nas sedes Curitiba/PR, Cascavel/PR e Maringá/PR, conforme descrições e especificações contidas no presente Edital de seus Anexos. Anexo I – Termo de Referência Anexo II - Modelo de Proposta Comercial Anexo III - Minuta de Contrato Rua Monsenhor Celso, 225 – 5º/6º/10º Andar – Cx. -
Guide to Open Source Solutions
White paper ___________________________ Guide to open source solutions “Guide to open source by Smile ” Page 2 PREAMBLE SMILE Smile is a company of engineers specialising in the implementing of open source solutions OM and the integrating of systems relying on open source. Smile is member of APRIL, the C . association for the promotion and defence of free software, Alliance Libre, PLOSS, and PLOSS RA, which are regional cluster associations of free software companies. OSS Smile has 600 throughout the World which makes it the largest company in Europe - specialising in open source. Since approximately 2000, Smile has been actively supervising developments in technology which enables it to discover the most promising open source products, to qualify and assess them so as to offer its clients the most accomplished, robust and sustainable products. SMILE . This approach has led to a range of white papers covering various fields of application: Content management (2004), portals (2005), business intelligence (2006), PHP frameworks (2007), virtualisation (2007), and electronic document management (2008), as well as PGIs/ERPs (2008). Among the works published in 2009, we would also cite “open source VPN’s”, “Firewall open source flow control”, and “Middleware”, within the framework of the WWW “System and Infrastructure” collection. Each of these works presents a selection of best open source solutions for the domain in question, their respective qualities as well as operational feedback. As open source solutions continue to acquire new domains, Smile will be there to help its clients benefit from these in a risk-free way. Smile is present in the European IT landscape as the integration architect of choice to support the largest companies in the adoption of the best open source solutions. -
Softwares OCS E GLPI
FACULDADE DE TECNOLOGIA OSASCO - PREFEITO HIRANT SANAZAR Redes de Computadores Softwares OCS e GLPI São Paulo 2021 Anderson Carlos Anjos de Lima RA 2160292013013 Bruna Rafaele Maciel Oliveira RA 2160292113031 Diogenes Castro de Souza RA 2160292023026 Luciano Souza de Jesus RA 2160292022037 Tatiane Pereira Santos RA 2160292023006 João Lucas Hallwas Bueno RA 2160292113010 Matheus Alexandrino dos Santos 2160292023043 Rodrigo Inocencio da Silva RA 2160292113014 Softwares OCS e GLPI Trabalho apresentado para a matéria de Laboratório de Hardware e redes, para a faculdade Fatec Osasco Prefeito Hirant Sanazar. Orientador: Profª Marcio André Ferreira Pereira São Paulo 2021 Sumário 1.GLPI – GESTION LIBRE DE PARC INFORMATIQUE ...................................................................................... 4 1.1 Plugins ................................................................................................................................................. 5 1.2 Principais Funcionalidades Do Sistema ............................................................................................... 5 1.3 Porque utilizar o GLPI e o OCS juntos? ............................................................................................... 6 1.4 Módulos do GLPI ................................................................................................................................. 7 1.5 Sistema em execução .......................................................................................................................... 7 2. OCS -
Install Perl Modules
How to install OTRS (Open Source Trouble Ticket System) on Ubuntu 16.04 Prerequisites Ubuntu 16.04. Min 2GB of Memory. Root privileges. Step 1 - Install Apache and PostgreSQL In this first step, we will install the Apache web server and PostgreSQL. We will use the latest versions from the Ubuntu repository. Login to your Ubuntu server with SSH: ssh [email protected] Update Ubuntu repository. sudo apt-get update Install Apache2 and a PostgreSQL with the apt: sudo apt-get install -y apache2 libapache2-mod-perl2 postgresql Then make sure that Apache and PostgreSQL are running by checking the server port. netstat -plntu You will see port 80 is used by apache, and port 5432 used by PostgreSQL database. Step 2 - Install Perl Modules OTRS is based on Perl, so we need to install some Perl modules that are required by OTRS. Install perl modules for OTRS with this apt command: sudo apt-get install -y libapache2-mod-perl2 libdbd-pg-perl libnet-dns-perl libnet-ldap-perl libio-socket-ssl-perl libpdf-api2-perl libsoap-lite-perl libgd-text-perl libgd-graph-perl libapache- dbi-perl libarchive-zip-perl libcrypt-eksblowfish-perl libcrypt-ssleay-perl libencode-hanextra- perl libjson-xs-perl libmail-imapclient-perl libtemplate-perl libtemplate-perl libtext-csv-xs-perl libxml-libxml-perl libxml-libxslt-perl libpdf-api2-simple-perl libyaml-libyaml-perl When the installation is finished, we need to activate the Perl module for apache, then restart the apache service. a2enmod perl systemctl restart apache2 Next, check the apache module is loaded with the command below: apachectl -M | sort And you will see perl_module under 'Loaded Modules' section. -
OTRS 3.1 - Admin Manual OTRS 3.1 - Admin Manual Copyright © 2003-2012 OTRS AG
OTRS 3.1 - Admin Manual OTRS 3.1 - Admin Manual Copyright © 2003-2012 OTRS AG René Bakker, Stefan Bedorf, Michiel Beijen, Shawn Beasley, Hauke Böttcher, Jens Bothe, Udo Bretz, Martin Edenhofer, Carlos Javier García, Martin Gruner, Manuel Hecht, Christopher Kuhn, André Mindermann, Marc Nilius, Elva María Novoa, Henning Oschwald, Martha Elia Pascual, Thomas Raith, Carlos Fernando Rodríguez, Stefan Rother, Burchard Steinbild, Daniel Zamorano. This work is copyrighted by OTRS AG. You may copy it in whole or in part as long as the copies retain this copyright statement. The source code of this document can be found at source.otrs.org [http://source.otrs.org/viewvc.cgi/doc-admin/]. UNIX is a registered trademark of X/Open Company Limited. Linux is a registered trademark of Linus Torvalds. MS-DOS, Windows, Windows 95, Windows 98, Windows NT, Windows 2000, Windows XP, Windows 2003, Windows Vista and Windows 7 are registered trademarks of Microsoft Corporation. Other trademarks and registered trademarks are: SUSE and YaST of SUSE Linux GmbH, Red Hat and Fedora are registered trademarks of Red Hat, Inc. Mandrake is a registered trademark of MandrakeSoft, SA. Debian is a registered trademark of Software in the Public Interest, Inc. MySQL and the MySQL Logo are registered trademarks of Oracle Corporation and/or its affiliates. All trade names are used without the guarantee for their free use and are possibly registered trade marks. OTRS AG essentially follows the notations of the manufacturers. Other products mentioned in this manual may be trademarks of the respective manufacturer. Table of Contents Preface .......................................................................................................................... xii 1. Trouble Ticket Systems - The Basics ........................................................................... -
Openstackでnecが実現する 「OSSクラウド」の世界
ＯｐｅｎＳｔａｃｋでＮＥＣが実現する 「ＯＳＳクラウド」の世界 ２０１３年３月１２日 日本電気株式会社 プラットフォームマーケティング戦略本部 ＯＳＳ推進室 技術主幹 高橋 千恵子 目次 ▐ ＯＳＳの動向 ▐ ＮＥＣのＯＳＳ/Ｌｉｎｕｘ事業 ▐ ＯＳＳプラットフォームへの取り組み 高可用Ｌｉｎｕｘプラットフォーム ＯＳＳミドルウェアの活用 ▐ ＯＳＳクラウド ＯｐｅｎＳｔａｃｋへの取り組み ＯＳＳクラウドソリューション ～沖縄クラウドサービス基盤～ ＯｐｅｎＦｌｏｗ+ＯｐｅｎＳｔａｃｋ ▐ 最後に ●本資料に掲載された社名、商品名は各社の商標または登録商標です。 Page 1 © NEC Corporation 2013 ＯＳＳの動向 Page 2 © NEC Corporation 2013 ＯＳＳコミュニティによるプロジェクト ▐ 全般 ・・・・・SaaS型アプリケーションが増加/著名OSSのベンダー配布、有償サポートや買収が進む OSS定点観測は、freecode.com にて実施。 ▐ ｲﾝﾌﾗ系・・・仮想化やクラウド基盤関係のOSSが注目される/システム、ネット管理OSSの伸びがある サイトでの人気度（300以上)で順位付け。 OSSプロジェクトは2012.4時点で32.4万件。 ▐ ﾃﾞﾌﾟﾛｲﾒﾝﾄ系・・PostgreSQL、mySQLが高人気 これらのDB管理、DBクラスタリングOSSも伸びている ビジネス用途を中心に表示。 ▐ ｱﾌﾟﾘ系・・・・SaaS型グループウェアOSS、ソフトウェア分類を越えた統合的な著名OSSの伸びがある コンシューマ・プライベート系は除く。 コンテンツアプリケーション •PHProject [GW] エンジニ ｺﾗﾎﾞﾚｰﾃｨﾌﾞ •EGroupware CRM ERM SCM • Dokuwiki [Wiki] • jGnash アリング • WebGUI [CMF] • phpBB [GW] •OBM [GW] • Enterprise CRM and ア • Tiki Tiki CMS Groupware • ProcessMaker • CorneliOS [CMS] • Ariadne Groupware System • Task Juggler [PM] • Blender オペレーション • TinyMCE [DCM] • XODA • Simple Groupware [GW] プ • OpenWebMail[webmail]• Teamwork [GW] • Dolibarr • Achievo [PM] • mxGraph 製造管理 • Drupal [CMS] • mnoGoSerch • LedgerSMB • white_dune • eZpublish [publish FW]• Managing • ZIm [blog] • Plans [GW] • The Apache Open リ • Tine2.0 [CRM&GW] • GnuCash • Jgraph • OTRS • XWiki [Wiki] • Midgard • Zimbra [GW] for Business • Elastix • GroupOffice [GW] • Twiki [KB] • TUTOS[ERP&PM] • graphviz • FUDForum • OpenSearch Project ｺﾝｼｭｰﾏ 系 • SquirrelMail [Webmail] • Time Trex • BRL-CAD • Asterisk • Plone CMS Server • Citadel [bbs] •