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Information Booklet

Wrexham Community Strategy Partnership is committed to working together to ensure that Wrexham County Borough is a peaceful and harmonious town where people feel safe and can live healthy and fulfilling lives; where strong and positive relationships exist between people in different communities, at home, at school and in the work place. If you would like to know more about

this work please go to [email protected]

We hope that it will be useful and answer some of your questions about living and working here in Wrexham.

Wrexham Community Strategy Partnership is made up from the following organisations: • Wrexham County Borough Council • North Wales Institute of Higher Education [NEWI] • Association of Voluntary Organisations in Wrexham [AVOW] • Wrexham Local Health Board • North Wales Police • Yale College of Wrexham • North East Wales NHS Trust • Chamber of Commerce – Chester, Ellesmere Port and North Wales

The Community Strategy Partnership would like to thank all the voluntary and statutory organisations that assisted in the development of this booklet – it is much appreciated.

Section 1 provides general information about organisations that can help you by providing free information and advice. The remaining sections of the booklet have been divided into subject areas for easy reference.

If you would like to comment on the booklet or obtain additional copies please write to:

One Wrexham

Wrexham County Borough Council The Guildhall Wrexham LL11 1AY

Or telephone:

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Tel: 01978 292000 Minicom: 01978 292067

Or email:

Email: [email protected]

The Wrexham Community Strategy Partnership cannot accept responsibility for the omissions of any of the organisations, third parties or websites in this publication. Inclusion of an organisation, third party or website does not signify endorsement by the Wrexham Community Strategy Partnership.

Whilst the Wrexham Community Strategy Partnership has made every effort to ensure the accuracy of the information provided in this booklet we acknowledge that details may change. The Wrexham Community Strategy Partnership cannot be held responsible for errors within this Information booklet.

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CONTENTS Section Section 1
Page Contents
General information:

The UK, Wales and Wrexham Wrexham County Borough Map of Wrexham town centre

  • Section 2
  • Advice and information:

• Types of Advice and Information Centres and where to find them
• Translation and Interpretation • Emergency help – read now – before you need it
• Documentation

  • Section 3
  • Accommodation:

Basic responsibilities of living in the UK:
• Electricity • Gas • Water • Council tax • Television • Telephone • Non payment of bills • Parking • Household waste collections • Recycling • Bulky waste collections • Dogs • Insurance • Noise + Nuisance

Finding somewhere to live: Buying your own home Renting from a private landlord Renting from the Council Homelessness Renting from a Registered Social Landlord (Housing Association)

Problems with accommodation in the Private

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Rented sector and what the Council can do to help • Overcrowding and Houses of Multiple
Occupation [HMOs]

• Harassment Paying your rent – Housing Benefit Legal advice about housing

  • Section 4
  • Employment:

Workers Registration Scheme National Insurance [NI] Numbers Finding work Employment law Minimum wage Deductions from wages Criminal Records Bureau [CRB] checks Help and advice if you cannot find work Starting your own business

Section 5 Section 6
Education:

Child education Problems at school Education for 16+ Young People Adult Education and Training, including languages, literacy and numeracy Converting professional qualifications

Health Care:

Paying for health care Doctors Pharmacy services Dentists Opticians Child health Registering for health care Medical Advice and Information Waiting for an appointment or treatment Sexual Health Smoking Child Home Accidents Alcohol Misuse Healthy Eating Physical activity Registration of Births and Deaths

  • Section 7
  • Social Care:

Adult Social Services

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Children and Young People Services Childminders Children’s Information Bureau [CIB] Youth Information Shop Parentline Plus

  • Section 8
  • Emergency services and Safety:

Phoning 999 The Police
• Hate crime • Organisations that can help if you are a victim of racially motivated prejudice, discrimination, abuse or crime
• The Crown Prosecution Service

The Fire Service Ambulance Services
• Emergency medical assistance • Medical assistance that doesn’t require an ambulance
Neighbourhood Warden Scheme Wrexham Neighbourhood Watch Personal and Home Safety Domestic Abuse
• General information • Ethnic minority women and Refuges

  • Section 9
  • Driving and Transport:

Driving: • Legal documents for driving • The Highway Code • General information about driving in the UK • Mobile phones • Seat belts • Drinking and driving • Drugs and Medicines

Transport in Wrexham:
• Buses • Coaches • Trains • Taxis

  • Section 10
  • Leisure and recreational services:

Sources of information Examples of some local facilities Sports Library services Cinemas Places of historical interest

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Section 11 Section 12
Legal advice:

Where to get legal advice

Shopping in Wrexham

• Outdoor markets • Indoor markets • Supermarkets • Specialist food shops

  • Section 13
  • Places of Worship

• Christian • Islam • Buddhism • Hinduism • Judaism • Sikhism

Section 14 Section 15
Miscellaneous:

Volunteering Lost documents Opening a Bank or Building Society Account Debt and credit

Immigration

UK Immigration and Nationality Directorate Embassy and consulate services:
• Lost documents including passports • Travel

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Section 1 General information

Information on the UK and Wales

The United Kingdom (UK) is also known as The United Kingdom of Great Britain and Northern Ireland and consists of England, Wales, Scotland and Northern Ireland. The UK is a European country with a population of about 60 million people. The common language spoken is English. Politically the UK has a democratic system with the parliament situated in London, the capital.

Wales and Scotland have some political autonomy; in Wales this is in the form of the Welsh Assembly which is situated in the capital of Wales, Cardiff. Welsh is the language of Wales although English is spoken by most people. In Wales the official literature, road signs, announcements at train/bus stations etc will be in both English and Welsh.

The UK is divided up into geographical areas known as counties or boroughs. These counties/boroughs are run by local government authorities called Councils. Wrexham County Borough is one of the boroughs and is located in Wales, which is one of the countries of the United Kingdom (UK). Insert small map of UK, Wales and Wrexham

Information about Wrexham

Wrexham town has a population of 43,000 and is the largest town in North Wales and the fourth largest in Wales. The total population of Wrexham County Borough is 129,300.

Wrexham enjoys a very privileged location as it is approximately one hour’s drive from Manchester, 45 minutes drive from Liverpool and 20 minutes drive from the City of Chester. Excellent road and rail links connect the County Borough to the rest of the U.K. Wrexham is set in the Welsh hills and has a number of historical sites . It is now a modern industrial centre with an Industrial estate and a Technology Park with both national and international companies providing services and employment.

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Section 2 Advice and information

Types of Advice and Information Centres and Where to Find Them

There are a number of places to get free advice and information. You can choose from a wide range of government or independent agencies.

Some of the main Government Advice and Information Centres that you may need to contact:

Local Authority: Wrexham County Borough Council (the Council) has information about a wide range of Council services. You can find out about these by calling in at any Council office or visiting the website.

www.wrexham.gov.uk

Main Council building: Wrexham County Borough Council The Guildhall Wrexham LL11 1AY

Tel: 01978 292000 Minicom: 01978 292067

Email: [email protected]

Social Services Department 3 -5 Grosvenor Road Wrexham
Welfare Rights Wrexham County Borough Council
LL11 1DB Tel: (01978) 267000

http://www.wrexham.gov.uk

Gladman Buildings Unit 5, Edison Court Ellice Way, Wrexham Tel: (01978) 298254

http://www.wrexham.gov.uk

Local Education Authority Admissions Office Ty Henblas Queens Square Wrexham LL13 8AZ Tel. (01978) 297505

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Wrexham Tourist Information Centre Lambpit Street Wrexham LL11 1AY

Tel: 01978 292015 Fax: 01978 292467

Email: [email protected]

Housing Department, Housing Services Department Ruthin Road Wrexham LL13 7TU

Telephone: 01978 315300

E-mail: [email protected]

Other Government advice centres: Job Centre Plus 15-17 Grosvenor Wrexham
Department for Work & Pensions (DWP) 15-17 Grosvenor Road

  • Wrexham
  • LL11 1BW

Tel (01978) 316500

http://www.jobcentreplus.gov.uk

Tel: (01978) 316500

http://www.dwp.gov.uk

Wrexham Local Health Board Wrexham Technology Wrexham LL13 7YP Tel: (01978) 346500

www.wrexhamlhb.wales.nhs.uk/

Independent Advice and Information Organisation that you may need to contact:

Citizens Advice Bureau (CAB) 35 Grosvenor Road Wrexham, LL11 1BT Tel: (01978) 358526

www.citizensadvice.org.uk/

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The CAB is an independent organisation which means it will always act in the interests of its clients without influence from outside bodies.

The CAB is impartial. This means that it does not judge its clients or make assumptions about them. The service provided by CAB is confidential and they do not pass on anything a client tells them, or even the fact that a client has visited them without the clients permission. All information provided by the CAB is free and is provided by highly trained volunteers. It is the largest advice-giving network in the UK.

The CAB provides information, advice and assistance on a very large number of issues including benefits, housing, debt, legal, discrimination, employment, immigration, consumer and other issues. They can provide application forms for a wide range of benefits, assist in completing application forms and provide benefit calculations. Advisers don’t tell clients what to do, but explain their options and the possible outcomes of different courses of action.

Shelter Cymru 23 Abbot Street Wrexham, LL11 1TA Tel: (01978) 291422

www.sheltercymru.org.uk

Shelter Cymru is a housing advice organisation for people who are homeless or threatened with homelessness. Shelter Cymru can give help and advice on housing problems e.g. landlord problems, rent arrears, housing benefit, repairs. They will also negotiate on your behalf with government and nongovernment organisations to assist you to access emergency accommodation. Shelter also provides a helpline, ‘Shelterline’, between the hours of 8am to 12 pm. Tel: 0808 800 4444.

Shelter Cymru also run a project named, Triangle. Triangle provides housing advice and support specifically for young people under 25 years age who are bisexual, homosexual or lesbian and who have experienced difficulties because of their sexuality. Triangle can be contacted at the above address for Shelter Cymru or you can telephone 0808 801 0306 for further information and advice.

Post Office There are Post Offices across Wrexham County Borough. They provide a wide range of services and information. For further details call in at a Post

Office or visit www.postoffice.co.uk

Some services are only available from main Post Offices. The main Post Office for Wrexham is in the town centre.

Directory enquiries

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There are a number of commercial directory services in the UK. They provide contact details for businesses and individuals who wish to be included in the directory.

www.BT.com or telephone 118 500 www.Yell.co.uk or telephone 118 24 7

www.yellowpages.com

or ask to look at a copy of the Yellow Pages book in your local library

Further information regarding the above organisations will be given in the appropriate sections throughout this Information Pack. The above list of advice/information organisations is by no means exhaustive.

Translation and Interpretation

All government agencies have a legal duty to provide information for people in a format that they can understand, including Wrexham County Borough Council, Wrexham Local Health Board, North Wales NHS Trust, North Wales Police. This includes providing information for you in your own language and providing interpreter help when you need to speak to us. If you need translation or interpreter assistance you should say

‘Hello, my name is (your name). My language is (your language). Please may I have an interpreter?

‘Hello, my name is (your name). My language is (your language). Please may I have an interpreter?

Emergencies: Be prepared - read through the information in Section 8 so that you know what to do in an emergency

Documentation:

• Photocopy your important documents. Keep the originals in a safe place
• Health records – please arrange to have your, and your family’s health records with you. This will make sure that you get the right health care.
• Children’s school records – please arrange for these to be available to

your child’s new school. This will make sure that they get all the help and support that they need.
• Lost documents – see Section 15

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Section 3 Accommodation

Basic responsibilities of living in the UK:

All UK citizens are responsible for paying their household electricity, gas, water rates and council tax bills. Collectively these are often referred to as ‘Utility Bills’ In addition if you have a television [TV] you must have a TV license.

Electricity

There are many different electricity suppliers in the UK. It is important that when you first move into a property that you contact your electricity supplier to end the supply to the last resident and arrange an electricity supply in your name. To check which company supplies electricity to your property telephone 0845 2709101 or ask your landlord for details.

Gas

To check which company supplies gas to your property telephone 0870 6081524 or ask your landlord for details.

Gas and electricity bills are sent out automatically every 3 months; however you may choose to pay monthly or obtain gas & electricity coupons from the Post Office.

Water

The Water Board issues water bills automatically to your address once a year, usually in March. Most households pay a set amount, however, if you live alone or your household only uses a moderate amount of water it may be financially beneficial for you to ask the Water Board to install a meter in your property – to ensure you only pay for what you use. If you are in rented accommodation, either with a private landlord, Housing Association or Wrexham County Borough Council you will need their permission to have a water meter installed.

There are a number of options available to you to assist you to pay your water bill such as paying a fixed amount each month. For further details telephone 0800 052 0145

Council Tax

Council tax is collected to pay for local amenities such as local police and refuse collection. It is best understood as a cross between a land tax and a personal tax. The council tax is levied on domestic dwellings but the number of people and the type of people who are living in a dwelling may have a crucial effect on the amount of tax to be paid and the question of who pays it.

If you live alone you can obtain a 25% discount o your Council tax but you have to apply to the WCBC for this. If you are on a low wage or claiming certain benefits you may be entitled to Council Tax Benefit; this would either

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pay your Council Tax for you, or pay part of it. If you are in doubt about whether you qualify for Council Tax Benefit contact an independent advice agency such as the Citizens Advice Bureau [see Section 2].

Television [TV]

It is illegal to have a TV without having a TV license. The penalty for not having a license can be extremely high [£1000 fine]. TV licenses last for one year.

To obtain a TV license you can get an application form from the Post Office. You can choose to pay your TV license in a single payment or make monthly payments. For further information ask at the Post Office.

Telephone

There are a number of different commercial companies that provide telephone land lines. See Directory Enquiries for more information.

Non payment of bills

If when you receive a bill you know you do not have the money to pay it, it is advisable to seek advice immediately either from your supplier or from an independent advice agency such as the Citizens Advice Bureau [see Section 2].

Parking

If you are not sure where it is acceptable to park in your street ask your Neighbourhood Warden [see section 8], ask the Police or ask your neighbours.

Household Waste Collections

The Council provides a large plastic ‘wheelie’ bin for you to put your household rubbish in. The bins are emptied on a weekly or fortnightly basis depending on whether your street is part of the Council’s recycling scheme. To find out when your collection day is ask your Neighbourhood Warden, ask your neighbours or contact the Council Environmental Services Department on 01978 292044.

The Council asks you to …

• reduce or recycle as much of your household waste as possible. • not to put out extra waste when your bin is full as it will not be collected
(except during Christmas and New Year).
• ensure that your bin lid is closed. • put your bin out at the edge of your property/collection point by 7.30am on collection day.
• bring your bin in after it has been emptied. If it is stolen you will have to pay for a new one.

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Recycling

If you move into an area that is part of the Recycle with Michael kerbside collection scheme your property should already have: • A wheeled bin for general refuse • A green box for plastic bottles, cans, tins, aerosol, glass bottles and jars • A green sack for newspapers, magazines, junk mail, catalogues, brochures and office paper
• A green wheeled bin for your garden waste such as grass cuttings, hedge prunings, and dead flowers An information pack telling you more about the service
• A collection calendar detailing the alternative weekly collections

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    OFFICES A MODERN, FREEHOLD, INDUSTRIAL INVESTMENT OPPORTUNITY FOR SALE Unit C, Spectrum Business Park, Wrexham Industrial Estate, Wrexham, LL13 9QA INVESTMENT SUMMARY ● Wrexham Industrial Estate is one of the largest estates in Europe and is home to over 300 companies. ● The property comprises a modern, detached manufacturing facility situated at the heart of Wrexham Industrial Estate. ● A new £35M link road, servicing the Estate has recently been completed. ● Total gross internal floor area 41,415 sq ft (3,822 sq m) ● Site Area 2.26 acres (0.91 Hectares) ● Let to SPI Global Play Limited for a 10 year term with effect from 1�� May 2012 at a passing rental of £137,350 per annum (£3.32 per sq ft). ● The lease is subject to a rent review on 1�� May 2017. The rent on review is calculated by reference to the change in the All Items Index of RPI for the period between May 2012 and March 2017. ● We are instructed to seek offers in excess of £1,500,000 for the freehold interest representing a net initial yield of 8.63% net of purchasers’ costs. ● Low capital value equivalent to £36.22 per sq ft. New North Wales Prison Opening 2017 Calypso Calypso Unit C Ball Packaging LOCATION Wrexham is the administrative centre of the wider Wrexham County Borough Council and the largest town in North Wales with a population of 61,600 and a county wide population of 135,000. As North Wales’ largest town, it is a major centre of the region’s commercial, retail and education infrastructure.
  • Alyn Waters Country Park Management Plan 2017-2020

    Alyn Waters Country Park Management Plan 2017-2020

    Alyn Waters Country Park Management Plan 2017-2020 Parks, Countryside and Rights of Way Department Environment Department Contents Summary page 3 1. Introduction page 4 2. Strategic Context page 4 3. Site Map page 6 4. Site Description page 8 5. Current use and Management page 16 6. Analysis and Evaluation page 25 7. Management Aims page 27 8. Monitoring page 28 9. Action Plans Development page 29 Conservation Management page 31 Environmental Education and Events page 35 Community Involvement page 36 Interpretive page 38 Promotion and Marketing page 40 Maintenance page 42 10. Appendices A.1 Visitor figures page 48 A.2 Annnual achievements page 50 A.3 Balsam pulling records page 52 A.4 Byelaws page 53 A.5 Environmental Education programmes. page 55 A.6 Corporate Safeguarding Policy page 56 A.7 Celebrations and Memorials in the Country Parks Page 57 A.8 Contact details. Page 58 2 Summary Alyn Waters Country Park is the largest park managed by Wrexham County Borough Council. It is located within 4 miles of Wrexham town centre. Much of the site was formerly sand and gravel quarry and later used for domestic landfill. The area was designated as a country park in 1989. This Management Plan identifies and describes the features of and resources within Alyn Waters Country Park. It goes on to analyse the Parks development, its conservation status, its role as an educational and community resource and its value as a visitor attraction. The Park is now a popular and well-used facility. Much of it has been developed, but some decisions need to be made on how the remaining areas of the Park should develop and how the existing areas should be managed and maintained.
  • Offa Community News / Winter 2016 Offa Newsletter - Winter 2016 Layout 1 10/11/2016 15:13 Page 3

    Offa Community News / Winter 2016 Offa Newsletter - Winter 2016 Layout 1 10/11/2016 15:13 Page 3

    Offa Newsletter - Winter 2016_Layout 1 10/11/2016 15:13 Page 1 WINTER / GAEAF 2016 Offa Community News Newyddion Cymuned Offa Offa Newsletter - Winter 2016_Layout 1 10/11/2016 15:13 Page 2 Bellevue Park Parc Belle Vue As regular users of the park could not fail to notice, we have been forced to take the sad decision to fell the large beech tree next to the tennis courts. The tree has been showing signs of ill health for the last two years, with the tree producing far fewer leaves than normal, making the canopy look ‘thin’. Over the summer the Wrexham Councils Senior Tree Officer identified a large fungus growing at the base of the tree as Meripilus giganteus (Giant Polypore). Unfortunately Meripilus is a fungus which causes ‘white rot’ in the tree, breaking down lignin which gives wood its strength and rigidity. As the tree was close to a very busy path, our tree officer had for reasons of health and safety, no choice but to instruct contractors to fell the tree. The trunk of the tree has been turned into two benches, one has been sited on the edge of the playing field next to the tall poplar trees, while the other is near the shelter adjacent to Ruthin Road. At about 150 years old, the felled beech was the oldest tree in Bellevue and was the only tree to be growing before the parks creation in 1910. The old maps show that the area as open fields At about 150 on the edge of Wrexham. The shape of the tree, with the trunk years old, the separating into lots of branches just above head height, hinted at felled beech possible pollarding early in its life.