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Welcome Booklet 190106

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Welcome Booklet 190106 Information Booklet Wrexham Community Strategy Partnership is committed to working together to ensure that Wrexham County Borough is a peaceful and harmonious town where people feel safe and can live healthy and fulfilling lives; where strong and positive relationships exist between people in different communities, at home, at school and in the work place. If you would like to know more about this work please go to [email protected] We hope that it will be useful and answer some of your questions about living and working here in Wrexham. Wrexham Community Strategy Partnership is made up from the following organisations: • Wrexham County Borough Council • North Wales Institute of Higher Education [NEWI] • Association of Voluntary Organisations in Wrexham [AVOW] • Wrexham Local Health Board • North Wales Police • Yale College of Wrexham • North East Wales NHS Trust • Chamber of Commerce – Chester, Ellesmere Port and North Wales The Community Strategy Partnership would like to thank all the voluntary and statutory organisations that assisted in the development of this booklet – it is much appreciated. Section 1 provides general information about organisations that can help you by providing free information and advice. The remaining sections of the booklet have been divided into subject areas for easy reference. If you would like to comment on the booklet or obtain additional copies please write to: One Wrexham Wrexham County Borough Council The Guildhall Wrexham LL11 1AY Or telephone: Final draft 180806 1 Tel: 01978 292000 Minicom: 01978 292067 Or email: Email: [email protected] The Wrexham Community Strategy Partnership cannot accept responsibility for the omissions of any of the organisations, third parties or websites in this publication. Inclusion of an organisation, third party or website does not signify endorsement by the Wrexham Community Strategy Partnership. Whilst the Wrexham Community Strategy Partnership has made every effort to ensure the accuracy of the information provided in this booklet we acknowledge that details may change. The Wrexham Community Strategy Partnership cannot be held responsible for errors within this Information booklet. Final draft 180806 2 CONTENTS Section Page Contents Section 1 General information: The UK, Wales and Wrexham Wrexham County Borough Map of Wrexham town centre Section 2 Advice and information: • Types of Advice and Information Centres and where to find them • Translation and Interpretation • Emergency help – read now – before you need it • Documentation Section 3 Accommodation: Basic responsibilities of living in the UK: • Electricity • Gas • Water • Council tax • Television • Telephone • Non payment of bills • Parking • Household waste collections • Recycling • Bulky waste collections • Dogs • Insurance • Noise + Nuisance Finding somewhere to live: Buying your own home Renting from a private landlord Renting from the Council Homelessness Renting from a Registered Social Landlord (Housing Association) Problems with accommodation in the Private Final draft 180806 3 Rented sector and what the Council can do to help • Overcrowding and Houses of Multiple Occupation [HMOs] • Harassment Paying your rent – Housing Benefit Legal advice about housing Section 4 Employment: Workers Registration Scheme National Insurance [NI] Numbers Finding work Employment law Minimum wage Deductions from wages Criminal Records Bureau [CRB] checks Help and advice if you cannot find work Starting your own business Section 5 Education: Child education Problems at school Education for 16+ Young People Adult Education and Training, including languages, literacy and numeracy Converting professional qualifications Section 6 Health Care: Paying for health care Doctors Pharmacy services Dentists Opticians Child health Registering for health care Medical Advice and Information Waiting for an appointment or treatment Sexual Health Smoking Child Home Accidents Alcohol Misuse Healthy Eating Physical activity Registration of Births and Deaths Section 7 Social Care: Adult Social Services Final draft 180806 4 Children and Young People Services Childminders Children’s Information Bureau [CIB] Youth Information Shop Parentline Plus Section 8 Emergency services and Safety: Phoning 999 The Police • Hate crime • Organisations that can help if you are a victim of racially motivated prejudice, discrimination, abuse or crime • The Crown Prosecution Service The Fire Service Ambulance Services • Emergency medical assistance • Medical assistance that doesn’t require an ambulance Neighbourhood Warden Scheme Wrexham Neighbourhood Watch Personal and Home Safety Domestic Abuse • General information • Ethnic minority women and Refuges Section 9 Driving and Transport: Driving: • Legal documents for driving • The Highway Code • General information about driving in the UK • Mobile phones • Seat belts • Drinking and driving • Drugs and Medicines Transport in Wrexham: • Buses • Coaches • Trains • Taxis Section 10 Leisure and recreational services: Sources of information Examples of some local facilities Sports Library services Cinemas Places of historical interest Final draft 180806 5 Section 11 Legal advice: Where to get legal advice Section 12 Shopping in Wrexham • Outdoor markets • Indoor markets • Supermarkets • Specialist food shops Section 13 Places of Worship • Christian • Islam • Buddhism • Hinduism • Judaism • Sikhism Section 14 Miscellaneous: Volunteering Lost documents Opening a Bank or Building Society Account Debt and credit Section 15 Immigration UK Immigration and Nationality Directorate Embassy and consulate services: • Lost documents including passports • Travel Final draft 180806 6 Section 1 General information Information on the UK and Wales The United Kingdom (UK) is also known as The United Kingdom of Great Britain and Northern Ireland and consists of England, Wales, Scotland and Northern Ireland. The UK is a European country with a population of about 60 million people. The common language spoken is English. Politically the UK has a democratic system with the parliament situated in London, the capital. Wales and Scotland have some political autonomy; in Wales this is in the form of the Welsh Assembly which is situated in the capital of Wales, Cardiff. Welsh is the language of Wales although English is spoken by most people. In Wales the official literature, road signs, announcements at train/bus stations etc will be in both English and Welsh. The UK is divided up into geographical areas known as counties or boroughs. These counties/boroughs are run by local government authorities called Councils. Wrexham County Borough is one of the boroughs and is located in Wales, which is one of the countries of the United Kingdom (UK). Insert small map of UK, Wales and Wrexham Information about Wrexham Wrexham town has a population of 43,000 and is the largest town in North Wales and the fourth largest in Wales. The total population of Wrexham County Borough is 129,300. Wrexham enjoys a very privileged location as it is approximately one hour’s drive from Manchester, 45 minutes drive from Liverpool and 20 minutes drive from the City of Chester. Excellent road and rail links connect the County Borough to the rest of the U.K. Wrexham is set in the Welsh hills and has a number of historical sites . It is now a modern industrial centre with an Industrial estate and a Technology Park with both national and international companies providing services and employment. Final draft 180806 7 Final draft 180806 8 Section 2 Advice and information Types of Advice and Information Centres and Where to Find Them There are a number of places to get free advice and information. You can choose from a wide range of government or independent agencies. Some of the main Government Advice and Information Centres that you may need to contact: Local Authority: Wrexham County Borough Council (the Council) has information about a wide range of Council services. You can find out about these by calling in at any Council office or visiting the website. www.wrexham.gov.uk Main Council building: Wrexham County Borough Council The Guildhall Wrexham LL11 1AY Tel: 01978 292000 Minicom: 01978 292067 Email: [email protected] Social Services Department Welfare Rights 3 -5 Grosvenor Road Wrexham County Borough Wrexham Council LL11 1DB Gladman Buildings Tel: (01978) 267000 Unit 5, Edison Court http://www.wrexham.gov.uk Ellice Way, Wrexham Tel: (01978) 298254 http://www.wrexham.gov.uk Local Education Authority Admissions Office Ty Henblas Queens Square Wrexham LL13 8AZ Tel. (01978) 297505 Final draft 180806 9 Wrexham Tourist Information Centre Lambpit Street Wrexham LL11 1AY Tel: 01978 292015 Fax: 01978 292467 Email: [email protected] Housing Department, Housing Services Department Ruthin Road Wrexham LL13 7TU Telephone: 01978 315300 E-mail: [email protected] Other Government advice centres: Job Centre Plus Department for Work & 15-17 Grosvenor Pensions (DWP) Wrexham 15-17 Grosvenor Road LL11 1BW Wrexham Tel (01978) 316500 Tel: (01978) 316500 http://www.jobcentreplus.gov.uk http://www.dwp.gov.uk Wrexham Local Health Board Wrexham Technology Wrexham LL13 7YP Tel: (01978) 346500 www.wrexhamlhb.wales.nhs.uk/ Independent Advice and Information Organisation that you may need to contact: Citizens Advice Bureau (CAB) 35 Grosvenor Road Wrexham, LL11 1BT Tel: (01978) 358526 www.citizensadvice.org.uk/ Final draft 180806 10 The CAB is an independent organisation which means it will always act in the interests of its clients without influence from
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