Information Booklet

Wrexham Community Strategy Partnership is committed to working together to ensure that Wrexham County Borough is a peaceful and harmonious town where people feel safe and can live healthy and fulfilling lives; where strong and positive relationships exist between people in different communities, at home, at school and in the work place. If you would like to know more about this work please go to [email protected]

We hope that it will be useful and answer some of your questions about living and working here in Wrexham.

Wrexham Community Strategy Partnership is made up from the following organisations: • Wrexham County Borough Council • North Wales Institute of Higher Education [NEWI] • Association of Voluntary Organisations in Wrexham [AVOW] • Wrexham Local Health Board • North Wales Police • Yale College of Wrexham • North East Wales NHS Trust • Chamber of Commerce – Chester, Ellesmere Port and North Wales

The Community Strategy Partnership would like to thank all the voluntary and statutory organisations that assisted in the development of this booklet – it is much appreciated.

Section 1 provides general information about organisations that can help you by providing free information and advice. The remaining sections of the booklet have been divided into subject areas for easy reference.

If you would like to comment on the booklet or obtain additional copies please write to:

One Wrexham Wrexham County Borough Council The Guildhall Wrexham LL11 1AY Or telephone:

Final draft 180806 1 Tel: 01978 292000 Minicom: 01978 292067 Or email: Email: [email protected]

The Wrexham Community Strategy Partnership cannot accept responsibility for the omissions of any of the organisations, third parties or websites in this publication. Inclusion of an organisation, third party or website does not signify endorsement by the Wrexham Community Strategy Partnership.

Whilst the Wrexham Community Strategy Partnership has made every effort to ensure the accuracy of the information provided in this booklet we acknowledge that details may change. The Wrexham Community Strategy Partnership cannot be held responsible for errors within this Information booklet.

Final draft 180806 2 CONTENTS

Section Page Contents Section 1 General information: The UK, Wales and Wrexham Wrexham County Borough Map of Wrexham town centre

Section 2 Advice and information: • Types of Advice and Information Centres and where to find them • Translation and Interpretation • Emergency help – read now – before you need it • Documentation

Section 3 Accommodation:

Basic responsibilities of living in the UK: • Electricity • Gas • Water • Council tax • Television • Telephone • Non payment of bills • Parking • Household waste collections • Recycling • Bulky waste collections • Dogs • Insurance • Noise + Nuisance

Finding somewhere to live:

Buying your own home

Renting from a private landlord

Renting from the Council

Homelessness

Renting from a Registered Social Landlord (Housing Association)

Problems with accommodation in the Private

Final draft 180806 3 Rented sector and what the Council can do to help

• Overcrowding and Houses of Multiple Occupation [HMOs]

• Harassment

Paying your rent – Housing Benefit

Legal advice about housing

Section 4 Employment: Workers Registration Scheme National Insurance [NI] Numbers Finding work Employment law Minimum wage Deductions from wages Criminal Records Bureau [CRB] checks Help and advice if you cannot find work Starting your own business

Section 5 Education: Child education Problems at school Education for 16+ Young People Adult Education and Training, including languages, literacy and numeracy Converting professional qualifications

Section 6 Health Care: Paying for health care Doctors Pharmacy services Dentists Opticians Child health Registering for health care Medical Advice and Information Waiting for an appointment or treatment Sexual Health Smoking Child Home Accidents Alcohol Misuse Healthy Eating Physical activity Registration of Births and Deaths

Section 7 Social Care: Adult Social Services

Final draft 180806 4 Children and Young People Services Childminders Children’s Information Bureau [CIB] Youth Information Shop Parentline Plus

Section 8 Emergency services and Safety: Phoning 999 The Police • Hate crime • Organisations that can help if you are a victim of racially motivated prejudice, discrimination, abuse or crime • The Crown Prosecution Service The Fire Service Ambulance Services • Emergency medical assistance • Medical assistance that doesn’t require an ambulance Neighbourhood Warden Scheme Wrexham Neighbourhood Watch Personal and Home Safety Domestic Abuse • General information • Ethnic minority women and Refuges

Section 9 Driving and Transport: Driving: • Legal documents for driving • The Highway Code • General information about driving in the UK • Mobile phones • Seat belts • Drinking and driving • Drugs and Medicines

Transport in Wrexham: • Buses • Coaches • Trains • Taxis

Section 10 Leisure and recreational services: Sources of information Examples of some local facilities Sports Library services Cinemas Places of historical interest

Final draft 180806 5 Section 11 Legal advice: Where to get legal advice

Section 12 Shopping in Wrexham • Outdoor markets • Indoor markets • Supermarkets • Specialist food shops

Section 13 Places of Worship • Christian • Islam • Buddhism • Hinduism • Judaism • Sikhism

Section 14 Miscellaneous: Volunteering Lost documents Opening a Bank or Building Society Account Debt and credit

Section 15 Immigration UK Immigration and Nationality Directorate Embassy and consulate services: • Lost documents including passports • Travel

Final draft 180806 6 Section 1 General information

Information on the UK and Wales

The United Kingdom (UK) is also known as The United Kingdom of Great Britain and Northern Ireland and consists of England, Wales, Scotland and Northern Ireland. The UK is a European country with a population of about 60 million people. The common language spoken is English. Politically the UK has a democratic system with the parliament situated in London, the capital.

Wales and Scotland have some political autonomy; in Wales this is in the form of the Welsh Assembly which is situated in the capital of Wales, Cardiff. Welsh is the language of Wales although English is spoken by most people. In Wales the official literature, road signs, announcements at train/bus stations etc will be in both English and Welsh.

The UK is divided up into geographical areas known as counties or boroughs. These counties/boroughs are run by local government authorities called Councils. Wrexham County Borough is one of the boroughs and is located in Wales, which is one of the countries of the United Kingdom (UK). Insert small map of UK, Wales and Wrexham

Information about Wrexham

Wrexham town has a population of 43,000 and is the largest town in North Wales and the fourth largest in Wales. The total population of Wrexham County Borough is 129,300.

Wrexham enjoys a very privileged location as it is approximately one hour’s drive from Manchester, 45 minutes drive from Liverpool and 20 minutes drive from the City of Chester. Excellent road and rail links connect the County Borough to the rest of the U.K. Wrexham is set in the Welsh hills and has a number of historical sites . It is now a modern industrial centre with an Industrial estate and a Technology Park with both national and international companies providing services and employment.

Final draft 180806 7 Final draft 180806 8 Section 2 Advice and information

Types of Advice and Information Centres and Where to Find Them

There are a number of places to get free advice and information. You can choose from a wide range of government or independent agencies.

Some of the main Government Advice and Information Centres that you may need to contact:

Local Authority:

Wrexham County Borough Council (the Council) has information about a wide range of Council services. You can find out about these by calling in at any Council office or visiting the website. www.wrexham.gov.uk

Main Council building:

Wrexham County Borough Council The Guildhall Wrexham LL11 1AY Tel: 01978 292000 Minicom: 01978 292067 Email: [email protected]

Social Services Department Welfare Rights 3 -5 Grosvenor Road Wrexham County Borough Wrexham Council LL11 1DB Gladman Buildings Tel: (01978) 267000 Unit 5, Edison Court http://www.wrexham.gov.uk Ellice Way, Wrexham Tel: (01978) 298254 http://www.wrexham.gov.uk

Local Education Authority Admissions Office Ty Henblas Queens Square Wrexham LL13 8AZ Tel. (01978) 297505

Final draft 180806 9 Wrexham Tourist Information Centre Lambpit Street Wrexham LL11 1AY Tel: 01978 292015 Fax: 01978 292467 Email: [email protected]

Housing Department, Housing Services Department Ruthin Road Wrexham LL13 7TU

Telephone: 01978 315300

E-mail: [email protected]

Other Government advice centres:

Job Centre Plus Department for Work & 15-17 Grosvenor Pensions (DWP) Wrexham 15-17 Grosvenor Road LL11 1BW Wrexham Tel (01978) 316500 Tel: (01978) 316500 http://www.jobcentreplus.gov.uk http://www.dwp.gov.uk

Wrexham Local Health Board Wrexham Technology Wrexham LL13 7YP Tel: (01978) 346500 www.wrexhamlhb.wales.nhs.uk/

Independent Advice and Information Organisation that you may need to contact:

Citizens Advice Bureau (CAB) 35 Grosvenor Road Wrexham, LL11 1BT Tel: (01978) 358526 www.citizensadvice.org.uk/

Final draft 180806 10 The CAB is an independent organisation which means it will always act in the interests of its clients without influence from outside bodies.

The CAB is impartial. This means that it does not judge its clients or make assumptions about them. The service provided by CAB is confidential and they do not pass on anything a client tells them, or even the fact that a client has visited them without the clients permission. All information provided by the CAB is free and is provided by highly trained volunteers. It is the largest advice-giving network in the UK.

The CAB provides information, advice and assistance on a very large number of issues including benefits, housing, debt, legal, discrimination, employment, immigration, consumer and other issues. They can provide application forms for a wide range of benefits, assist in completing application forms and provide benefit calculations. Advisers don’t tell clients what to do, but explain their options and the possible outcomes of different courses of action.

Shelter Cymru 23 Abbot Street Wrexham, LL11 1TA Tel: (01978) 291422 www.sheltercymru.org.uk

Shelter Cymru is a housing advice organisation for people who are homeless or threatened with homelessness. Shelter Cymru can give help and advice on housing problems e.g. landlord problems, rent arrears, housing benefit, repairs. They will also negotiate on your behalf with government and non- government organisations to assist you to access emergency accommodation. Shelter also provides a helpline, ‘Shelterline’, between the hours of 8am to 12 pm. Tel: 0808 800 4444.

Shelter Cymru also run a project named, Triangle. Triangle provides housing advice and support specifically for young people under 25 years age who are bisexual, homosexual or lesbian and who have experienced difficulties because of their sexuality. Triangle can be contacted at the above address for Shelter Cymru or you can telephone 0808 801 0306 for further information and advice.

Post Office There are Post Offices across Wrexham County Borough. They provide a wide range of services and information. For further details call in at a Post Office or visit www.postoffice.co.uk

Some services are only available from main Post Offices. The main Post Office for Wrexham is in the town centre.

Directory enquiries

Final draft 180806 11 There are a number of commercial directory services in the UK. They provide contact details for businesses and individuals who wish to be included in the directory. www.BT.com or telephone 118 500 www.Yell.co.uk or telephone 118 24 7 www.yellowpages.com or ask to look at a copy of the Yellow Pages book in your local library

Further information regarding the above organisations will be given in the appropriate sections throughout this Information Pack. The above list of advice/information organisations is by no means exhaustive.

Translation and Interpretation

All government agencies have a legal duty to provide information for people in a format that they can understand, including Wrexham County Borough Council, Wrexham Local Health Board, North Wales NHS Trust, North Wales Police. This includes providing information for you in your own language and providing interpreter help when you need to speak to us. If you need translation or interpreter assistance you should say

‘Hello, my name is (your name). My language is (your language). Please may I have an interpreter?

‘Hello, my name is (your name). My language is (your language). Please may I have an interpreter?

Emergencies: Be prepared - read through the information in Section 8 so that you know what to do in an emergency

Documentation: • Photocopy your important documents. Keep the originals in a safe place • Health records – please arrange to have your, and your family’s health records with you. This will make sure that you get the right health care. • Children’s school records – please arrange for these to be available to your child’s new school. This will make sure that they get all the help and support that they need. • Lost documents – see Section 15

Final draft 180806 12 Section 3 Accommodation

Basic responsibilities of living in the UK:

All UK citizens are responsible for paying their household electricity, gas, water rates and council tax bills. Collectively these are often referred to as ‘Utility Bills’ In addition if you have a television [TV] you must have a TV license.

Electricity There are many different electricity suppliers in the UK. It is important that when you first move into a property that you contact your electricity supplier to end the supply to the last resident and arrange an electricity supply in your name. To check which company supplies electricity to your property telephone 0845 2709101 or ask your landlord for details.

Gas To check which company supplies gas to your property telephone 0870 6081524 or ask your landlord for details.

Gas and electricity bills are sent out automatically every 3 months; however you may choose to pay monthly or obtain gas & electricity coupons from the Post Office.

Water The Water Board issues water bills automatically to your address once a year, usually in March. Most households pay a set amount, however, if you live alone or your household only uses a moderate amount of water it may be financially beneficial for you to ask the Water Board to install a meter in your property – to ensure you only pay for what you use. If you are in rented accommodation, either with a private landlord, Housing Association or Wrexham County Borough Council you will need their permission to have a water meter installed.

There are a number of options available to you to assist you to pay your water bill such as paying a fixed amount each month. For further details telephone 0800 052 0145

Council Tax Council tax is collected to pay for local amenities such as local police and refuse collection. It is best understood as a cross between a land tax and a personal tax. The council tax is levied on domestic dwellings but the number of people and the type of people who are living in a dwelling may have a crucial effect on the amount of tax to be paid and the question of who pays it.

If you live alone you can obtain a 25% discount o your Council tax but you have to apply to the WCBC for this. If you are on a low wage or claiming certain benefits you may be entitled to Council Tax Benefit; this would either

Final draft 180806 13 pay your Council Tax for you, or pay part of it. If you are in doubt about whether you qualify for Council Tax Benefit contact an independent advice agency such as the Citizens Advice Bureau [see Section 2].

Television [TV] It is illegal to have a TV without having a TV license. The penalty for not having a license can be extremely high [£1000 fine]. TV licenses last for one year.

To obtain a TV license you can get an application form from the Post Office. You can choose to pay your TV license in a single payment or make monthly payments. For further information ask at the Post Office.

Telephone There are a number of different commercial companies that provide telephone land lines. See Directory Enquiries for more information.

Non payment of bills If when you receive a bill you know you do not have the money to pay it, it is advisable to seek advice immediately either from your supplier or from an independent advice agency such as the Citizens Advice Bureau [see Section 2].

Parking If you are not sure where it is acceptable to park in your street ask your Neighbourhood Warden [see section 8], ask the Police or ask your neighbours.

Household Waste Collections

The Council provides a large plastic ‘wheelie’ bin for you to put your household rubbish in. The bins are emptied on a weekly or fortnightly basis depending on whether your street is part of the Council’s recycling scheme. To find out when your collection day is ask your Neighbourhood Warden, ask your neighbours or contact the Council Environmental Services Department on 01978 292044.

The Council asks you to … • reduce or recycle as much of your household waste as possible. • not to put out extra waste when your bin is full as it will not be collected (except during Christmas and New Year). • ensure that your bin lid is closed. • put your bin out at the edge of your property/collection point by 7.30am on collection day. • bring your bin in after it has been emptied. If it is stolen you will have to pay for a new one.

Final draft 180806 14 Recycling

If you move into an area that is part of the Recycle with Michael kerbside collection scheme your property should already have: • A wheeled bin for general refuse • A green box for plastic bottles, cans, tins, aerosol, glass bottles and jars • A green sack for newspapers, magazines, junk mail, catalogues, brochures and office paper • A green wheeled bin for your garden waste such as grass cuttings, hedge prunings, and dead flowers An information pack telling you more about the service • A collection calendar detailing the alternative weekly collections

If not please call 01978 292040 for assistance.

The collection cycle will cover a two week period. The collection of the general household waste bin and the garden waste bin is on alternate weeks. However, the box and sack for recyclables are collected every week.

Box and sack & Green Waste Week 1 bin

Week 2 Box and sack with general waste bin

Residents are permitted to request extra green boxes and sacks if they require them by calling the Recycling Helpline 01978 292085. However, extra black bins are only offered in exceptional circumstances.

If you do not live within a recycling area you can still use one of the Neighbourhood Recycling Centres or Household Recycling Centres located throughout the County Borough. Details are available at www.wrexham.gov.uk search under ‘Local Recycling Centres’.

Bulky Household Waste Collection The Council will … • collect Bulky Household Waste that will not fit in your bin and dispose of it safely. There will be a set charge for this service for up to 5 items. For details on price and the facility to order this service on line go to the WCBC website or ring 01978 292044. • pick up items within 7 days • offer concessions on the charges for residents in receipt of certain benefits. • endeavour to let you know when we intend to collect.

The Council asks you to… • put your items outside for collection at an easily accessible point.

Final draft 180806 15 Dogs If you have a dog you must: • keep it under control at all times • keep it on a lead in all public places • not allow it to bark to disturb your neighbours • remove dog faeces and dispose of it safely. Dog fouling is an offence and dog owners can be prosecuted for not cleaning up after their dog.

Insurance There are many private companies that can provide insurance for your house, life, health, car provided you pay a fixed amount every month. Details of insurance companies can be found through Directory Enquiries.

If you are a Council tenant you can insure the contents of your home through the Council. Ask at your local Estate Office for further details and an application form.

You can get advice about home insurance from an independent advice agency such as the Citizens Advice Bureau [see Section 2].

Noise and Nuisance Under the Environmental Protection Act 1990, a person causing or likely to cause a noise nuisance may be guilty of an offence. This includes any noise which will affect the comfort and enjoyment of the occupiers in neighbouring properties e.g. amplified music, loud voices and antisocial behaviour.

Noise which amounts to a nuisance can lead to legal proceedings being taken. If you are a Council tenant causing a noise nuisance you will also be in breach of your tenancy agreement; this could result in eviction proceedings being taken through the Tenancy Enforcement Team.

If you are experiencing any difficulties in your home due to noise or nuisance from your neighbours, or other people, there is help and advice available. If you know who is responsible for causing the problems, it can often help to approach them directly in a friendly way to explain to them how you are being affected. If you do not feel that this is possible or you have already tried unsuccessfully, then you can register your complaint with the Housing and Public Protection Department:

By phone: 01978 292040

By post to: Chief Housing and Public Protection Officer Wrexham County Borough Council Crown Buildings 31 Chester Street Wrexham

Or by calling in at the address above.

Final draft 180806 16 If you rent your home, speak to your landlord first.

If you are a Council tenant they can refer you to their Tenancy Enforcement Team or their Environmental Health Section for cases of noise nuisance.

Finding somewhere to live

In Wales, as in the rest of the UK, there are many ways of obtaining accommodation/housing:­ i) To buy you own home ii) To rent from a Private Landlord iii) To rent from the Local Council iv) To rent from a Registered Social Landlord (Housing Associations closely regulated by Government Authorities)

The following details and contact addresses provide a variety of options to assist you:

Buying you own Home: In the UK many people buy their own home by obtaining a mortgage (borrowing money that you pay back with interest over a set period of time) for the cost of the property from a Bank or Building Society. In order to obtain a mortgage you will have to have a secure job and a regular annual salary. There are numerous laws and procedures which regulate buying a property in this way. All Banks and Building Societies will explain these to you. For further details you can contact any local Bank or Building Society. Business Names and Addresses are recorded in Directory Enquiries.

Renting from a Private Landlord Accommodation provided by private landlords will be advertised in: • Local newspapers such as the Wrexham Evening Leader, the Wrexham Leader and the Wrexham Mail • Letting Agencies - some may charge a registration fee • Shop windows. • There are a number of Letting Agents in the Wrexham area, some are:

R.T.J. Properties Kent Jones 10A High Street 47/49 King Street Wrexham, LL13 8HP Wrexham, LL1 1HR Tel: (01978) 350002 Tel: (01978) 266789 www.rtjlettings.co.uk www.homesonview.co.uk

Abacus Accommodation, Bersham Enterprise Park, Rhostyllen, Wrexham LL14 4EG Tel: (01978) 312220

Final draft 180806 17 Private Landlords may require the following from you prior to you being offered a property:

• One or more references (a referee is someone who knows you well and can confirm your good character)

• A deposit (which is usually the equivalent to a month’s rent). The landlord will hold this until you leave the property when he/she will return it to you on the condition that you have not caused any damage to the property while you have been the tenant.

• One month’s rent in advance.

• That you sign a Tenancy Agreement with the landlord. This will cover the terms and conditions on which the property will be let to you.

Renting from the Council The local council, Wrexham County Borough Council, is a government organisation which has six area housing offices throughout the county which manage properties in their locality and can offer advice and information regarding a variety of housing related issues. If you want advice or information about how to rent a property from the Council you can visit any of these offices or the main office which is situated in the town centre:

Housing and Public Protection Department, Wrexham Central Office, Wrexham County Borough Council, Guildhall, Lambpit Street, Wrexham, LL11 1AR Tel: (01978) 292062 [email protected]

The demand for Council housing in Wrexham has increased whilst the housing stock has decreased and it is not possible to allocate Council housing to everyone who applies.

To apply for Council housing you will have to complete a housing application form which can be provided by the Housing and Public Protection Department. When you return your application form you will also need to produce documents as proof of your eligibility for housing. There are government laws regarding who is able to have Council housing and this will help the Council decide your case. Documents you may be asked to produce include: Passport / ID Card, proof of employment and a utility bill or bank statement. How long you have to wait for a property will depend on which area within Wrexham County that you have requested as your first choice for rehousing and the type of accommodation that you are requesting. Your

Final draft 180806 18 individual or family circumstances will be assessed using a points system. Families with dependent children and those who have health and social care issues and the homeless take priority. When you apply for rehousing with the Council you will be given an information booklet ‘Applying for Housing’ which fully explains the process of applying for Council Housing.

When you visit the Housing and Public Protection Department offices it is advisable to ask for an interview. Issues about being eligible for council accommodation, how long you may have to wait for a property and other matters can be explained to you.

Similar to other housing providers there will be a Tenancy Agreement that you will have to sign and this will explain the terms and conditions that you will have to abide by when you are a tenant. No deposit will be required, but you will have to pay rent and charges every week.

If you are allocated a property you will be offered assistance from a Tenancy Support Worker. You do not have to accept this assistance but it would be advisable, as a Tenancy Support Worker can support you to set up utilities and advise on entitlement to benefits and services.

Advice and Information relating to Housing can be obtained during an interview with any Housing Officer.

Homelessness

If you find yourself with nowhere to live, the Council can give advice and in some cases treat your application for rehousing as a priority.

If you want advice you should make an appointment to see a Homelessness Officer at the main Council Offices in Lambpit Street:

Housing and Public Protection Department [Homelessness Section] Wrexham County Borough Council Guildhall Lambpit Street Wrexham

Telephone: (01978 292919)

When you attend an interview you should take with you any documents or papers that you have regarding your identity, place of work and immigration status. This helps the Council decide if you are entitled to housing as a homeless person.

Independent advice can also be sought from Shelter Cymru and Compass [see Section 2]

Final draft 180806 19 Renting from a Registered Social Landlord (Housing Association)

Some Housing Associations operate in the Wrexham area and provide homes at a reasonable rent for single people and families. You can apply for accommodation direct from a Housing Association or you can be referred to them by Wrexham County Borough Council. You should contact the Housing Association to find out what documents or papers they would want to see as proof of your eligibility for housing.

Housing Associations can also provide some types of accommodation for part or outright purchase. These are designed to help people who have a low income or with limited savings (or capital) to become home owners.

For more details you can contact:

Clwyd Alyn Housing Association Wales & West Kelso House Housing Association Grosvenor Road Unit 2 Wrexham Acorn Business Park Ll11 1BS Aber Road, Flint Tel: (01978) 361814 Flintshire, CH6 5YN www.clwydalyn.co.uk Tel: (0870) 0131930 www.wwha.net

Habinteg Housing Association Cymdeithas Tai Clwyd Thomas Court 54 Stryd y Dyffryn Wrexham Denbigh LL13 8QN Denbighshire Tel: (01978) 365487 LL16 3BW www.habinteg.org.uk Tel: 0845 2303140 www.taiclwyd.com

Problems with accommodation in the Private Rented Sector and what the Council can do to help

Environmental Health Officers in the Private Sector Housing Team of the Council deal with all properties in the Private rented sector (Houses in Multiple Occupation, family rented or single occupied).

If you require any further advice or are concerned about the property you are in, please contact the Private Sector Housing Team on 01978 292040.

• dampness or disrepair • Refuse collection [bags not collected] • Public Helath [noise, odour, problems with drains] • Dog Warden [dog fouling, stray dogs] • Pest control [problems with rats, mice, flies, bed bugs etc] • Food safety [food poisoning, hygiene issues in food places] • Private sector housing [fire precautions, stat of repair, dampness, problems with the landlord]

Final draft 180806 20 Overcrowding / Houses of Multiple Occupation [HMO]

If a property is occupied by people who do not form a single household, in other words if you are sharing a house with friends who are not related to you, then this is a HMO. The Private \sector Housing Team is responsible for ensuring that the landlord installs appropriate provisions to ensure the health, safety and wellbeing of the tenants. This would be by means of installing a fire alarm system and a protected means of escape, along with the provision of an appropriate number of amenities (toilets, baths, showers and cooking facilities). If a property is occupied by a large number of people and you have to share rooms which are small, then this is likely to be overcrowded.

If you require any further advice contact the Private Sector Housing Team on 01978 292040.

Harassment and eviction

Part of the duties in the Private Sector Housing Team is to ensure that landlords do not unduly harass or unlawfully evict tenants. The Protection from Eviction Act creates the offences of unlawful eviction and harassment by landlords and this section can investigate any complaint or provide advice.

If you require any further advice contact the Private Sector Housing Team on 01978 292040.

Paying your rent - Housing Benefit

If you are on a low income, you may be able to get Housing Benefit (sometimes called a rent rebate or rent allowance if you privately rent a property). The rebate is taken off the full amount of rent, leaving you to pay the rest.

To find out if you are eligible for Housing Benefit contact:

For Council Properties - Decentralised Housing Benefit Section, Wrexham County Borough Council, Lambpit Street, Wrexham

Tel: 01978 292033 Email: [email protected]

For Privately Rented Properties - Housing Benefit Section, Wrexham County Borough Council, Lambpit Street, Wrexham.

Tel: 01978 292032 Email [email protected]

Or contact an independent advice service [see Section 2]

Final draft 180806 21 Legal advice about housing

If you need legal advice about a housing matter, contact:

Citizens Advice Bureau (CAB) 35 Grosvenor Road Wrexham, LL11 1BT Tel: (01978) 358526 www.citizensadvice.org.uk/

Shelter Cymru 23 Abbot Street Wrexham, LL11 1TA Tel: (01978) 291422 www.sheltercymru.org.uk

Final draft 180806 22 Section 4 Employment:

Non-European Nationals You should contact your embassy or High Commission to find out your rights to live or work in the UK. Please see section 15.

European Union Nationals As soon as you start work in the UK you need to register with the authorities. You must: • Register with the Workers Registration Scheme [At the time of writing this booklet the Workers Registration Scheme was under review. Please check this requirement with an independent advice agency.] • Get a National Insurance Number

Workers Registration Scheme If you want to work for more than one month for an employer in the UK you need to register under the Worker Registration Scheme.

Information on working in the UK and the Workers Registration Scheme can be found at:

www.workingintheuk.gov.uk

or by contacting

Home Office Worker Registration Team Work Permits (UK) P O Box 3468 Sheffield S3 8WA Telephone: 0114 207 6022

National Insurance (NI) Number

To work in the UK you must have a National Insurance (NI) number. Once you have secured employment you should go to the Department for Work and Pensions (DWP) and make an appointment for an interview enabling you to be issued with a NI number.

Department for Work & Pensions (DWP) 15-17 Grosvenor Road Wrexham Tel: (01978) 316500 http://www.dwp.gov.uk

Finding work It is advisable that you first seek assistance from the Job Centre Plus. The Job Centre Plus not only advertises vacant positions but will also provide you with an interview to obtain your personal details, the type of work you are

Final draft 180806 23 looking for, your training, qualifications, skills and abilities. They will then try and match your abilities with any jobs that become vacant, inform you of the vacant positions, obtain application forms, and even arrange interviews for you. The Job Centre Plus can also tell you about local private employment agencies.

Employment vacancies are also advertised in some shops and local newspapers. The ‘Wrexham Mail’ and ‘Wrexham Leader’ which are both weekly local newspaper have Job Sections. The ‘Evening Leader’ which is a daily newspaper has a Job Section every Thursday.

Employment law Information about employment law and employment rights can be obtained from:

Citizens Advice Bureau (CAB) 35 Grosvenor Road Wrexham, LL11 1BT Tel: (01978) 358526 www.citizensadvice.org.uk/

Trades Union Congress www.tuc.org.uk/international/index.cfm?mins=288 This website provides translated information

Minimum wage Minimum wages for work are legally set by the UK government; if an employer offers you less than the following then they are breaking the law. (The amounts are valid at October 2006, but may change in the future.

16 – 17 years of age £3.30 per hour 18 – 21 years of age £4.45 per hour 22 and over: £5.35 per hour

Deductions from your wages Income Tax and National Insurance are deducted from the wages of everyone who works in the UK. The amount that is taken is decided by the Government. If you think you are not paying the right amount of Income Tax or National Insurance or you are concerned about other deductions from your wages contact an independent advice agency [see Section 2].

Criminal Records Bureau [CRB] Certificates For work involving children or vulnerable adults an employer may require a ‘Criminal Record Disclosure Certificate’. This means that your prospective employer may apply to the ‘Criminal Records Bureau’ to enquiry whether you have any criminal convictions, cautions, reprimands or final warnings. This can take several weeks.

For more information about CRB Certificates contact:

Final draft 180806 24 Criminal Records Bureau P.O. Box 165 Liverpool, L69 3JD Tel: 0870 9090811 or 0870 9090844 www.crb.gov.uk/

Help and advice if you cannot find work

The United Kingdom has a social support system. This means that if you are unable to work due to personal circumstances you may be entitled to financial support - known as Benefits. The rules governing Benefits are very strict and only a few economic migrants are eligible.

The Department for Work and Pensions (DWP) provides information and application forms. (See section 2 for contact details)

The Job Centre Plus provides information on benefit entitlement for people of working age. It is also the main office where you can obtain advice about starting work, about jobs and employment agencies as well as viewing the jobs that are currently vacant within the Wrexham Area.

Job Centre Plus PO Box 2239 15 - 17Grosvenor Road Wrexham LL11 1BW Tel: (01978) 316500 www.jobcentreplus.gov.uk

The Council’s Welfare Rights Unit provides information and advice to individuals on all benefits, in addition to providing assistance with completing application.

Welfare Rights Unit Wrexham County Borough Council Gladman Buildings, Unit 5 Edison Court, Ellice Way, Wrexham Tel: (01978) 298254 www.wrexham.gov.uk

Starting your own business Wrexham County Borough Council employs a team of specialist business advisors, who have a wealth of experience and knowledge in respect of helping people set up their own businesses.

They can help with preparing business plans, finding premises and funding assistance. They help hundreds of people every year to achieve their ambitions of self-employment.

Final draft 180806 25 Address : Wrexham County Borough Council Economic Development Department Bersham Enterprise Park Plas Grono Road Rhostyllen Wrexham

Telephone : 01978 366366 E-mail : [email protected]

Final draft 180806 26 Section 5 Education:

Child Education

Education is free in the UK in state schools and all children aged 5 to 16 must be educated by attendance at school or otherwise. There are a number of home educated children in Wrexham. Free Local Authority schools are called state schools. The education that children receive follows a national curriculum which is set by the government’s educational department.

In the UK the school year is broken up into terms:

• Autumn Term starts the beginning of September to the middle of December each year.

• Spring Term starts at the beginning of January to about the end of March each year, depending on when Easter falls.

• Summer Term starts from the middle of April to the end of July each year.

• Each Term also has a mid-term break when schools are closed.

Most schools have a school uniform. This is compulsory in secondary schools. For people on low incomes or who are claiming certain benefits there are school uniform vouchers for secondary school age children. There may also be financial assistance for school meals. Transport to and from school may be free depending on where you live. To apply for financial assistance with school uniform, school meals or transport contact the Admissions Office (see contact details below).

If your child does not speak English their school will provide some additional language support.

You may ask for your child to attend a Welsh speaking school or an English school.

Pre-School Education 0 - 5 Years Old Children under 5 years old do not have to go to school. However, there is early educational entitlement to free part-time nursery education for all 3 year olds and there are a number of playgroups which young children may attend. For further information contact:

Pre-school Playgroups Association Tel: (01978) 358903 or Children’s Information Bureau

Final draft 180806 27 Tel: (01978) 292094

Primary School - up to 11 Years Old Children may begin full time school in the September following their 4th birthday.

Secondary School 11 – 16 Years Old Children of all abilities usually go to state secondary schools at age 11. Children who reach the age of eleven by the 31st August will start secondary school the following September. All secondary school pupils will continue attending school until the end of June of the school year in which they reach the age of sixteen. A typical Secondary School would have the following facilities: a multimedia library, computer laboratories, science laboratories, a resource centre, a sports hall and a gymnasium. Each school will have different facilities.

It can take up to 15 working days to enrol your child/children in a school so it is advisable not to wait until the school term starts before you apply for a place.

Problems at School

Sometimes children are unhappy at school. If you feel your child is unhappy speak to a teacher or make an appointment to see the head-teacher or other staff at the school. A guide for parents is available from the Admissions Office and from www.wrexham.gov.uk enter ‘Schools Admissions’ in the search box.

For more information contact the Admissions Office: Admissions Office Ty Henblas Queens Square Wrexham, LL13 8AZ Tel: (01978) 297505

Education for 16 + Young People

A wide range of courses are available for pupils who wish to stay on in full- time education after the age of sixteen. These courses are available in the ‘sixth form’ of some secondary schools. Pupils attending a school in Wrexham that does not have a sixth form usually continue their education at Yale College, Wrexham. For further information regarding schools, admission procedure, etc. in your area within Wrexham County Borough contact:

Final draft 180806 28 Admissions Manager Wrexham Local Education Department Admissions Office Ty Henblas Queens Square Wrexham, LL13 8AZ Tel: (01978) 297505

Adult Education and Training, including languages, literacy and numeracy

There are a variety of courses available at Yale College, Wrexham. These include:

• Welsh for Speakers of other Languages (WSOL) • English for Speakers of Other Languages (ESOL) • Adult Literacy and Numeracy (understanding words and numbers)

These courses are free to UK residents, refugees, asylum seekers and EU residents who intend to settle permanently in the UK. Students are charged a tuition fee if they do not fit into the above categories. It is possible to join the course at any time during the year, depending on places available.

For further information regarding ESOL contact:

Email: [email protected] Telephone: 01978 311794 extension 4032

For more information about Literacy and Numeracy contact:

Email: [email protected] Telephone: 01978 311794 extension 4026

Or contact:

Yale College Roxburgh House 12 Hill Street, Wrexham, LL11 1SN Tel: (01978) 311794 www.yale-wrexham.co.uk

For information regarding Vocational Training and other courses contact:

Admissions Department Yale College

Final draft 180806 29 Grove Park Road, Wrexham, LL12 7AA Tel: (01978) 311794

For information regarding education up to University degree level and PhD level contact the North East Wales Institute of Higher Education [NEWI]:

Service Information Desk N.E.W.I. Plas Coch Campus, Mold Road Wrexham, LL11 2AW Tel: (01978) 293344 www.newi.ac.uk/

Converting Professional Qualifications

For further information about the UK equivalence of your qualifications contact: UK NARIC (National Academic Recognition Information Centre)ECCTIS 2000 Ltd Oriel House Oriel Road Cheltenham, GL50 1XP Tel: 0870 9904088 www.naric.org.uk Email: [email protected]

You will need to include evidence of your qualifications and a translation in English.

Final draft 180806 30 Section 6 Health Care:

Paying for health care

Health Care is provided free in the UK by the National Health Service (NHS). Services include: hospitals, doctors, opticians, dentists, prescriptions and health visitors.

Some services and items have a nominal charge. There are no prescription charges for those under 25 years of age but an official document showing name and proof of age will have to be produced.

If you are on a low income or claiming certain benefits [see Section 4 ­ Unemployment] or you have a long term illness you may be exempt from such charges. Ask about this at the Job Centre or Department of Work and Pensions. If you are in doubt you can obtain information and advice from one of the advice agencies listed in this booklet.

Doctors The services of a doctor are free under the NHS. To receive treatment you must first contact Wrexham Local Health Board to register with a doctor. [see contact details below].

Pharmacy services Some chemist shops dispense prescription medicines. These are called Pharmacies. Details of pharmacies can be found in directory services [see Section 2].

The following are registered pharmacies in Wrexham town centre:

Boots Ltd Rowlands Chemist Ltd Regent Street 41 St Georges Crescent Wrexham Wrexham Tel: 01978 291433 Tel: 01978 263408

Dentists Some dental work is free. Some services provided by a dentist have a nominal charge. All NHS dental care is free for children under 16 years of age, or under 19 in full time in full-time education.

Opticians Sight tests generally cost about £20. Sight tests are free for: • children up to the age of 16 • young people under the age of 18 if still in fulltime education • adults in receipt of certain benefits • people aged over 60 • people with certain medical conditions

Final draft 180806 31 For detailed information contact your optician.

Child health Every family with a child under 5 years old has a named health visitor who can advise on the immunisation programme, child development, diet, behaviour problems and many other health issues. The health visitor can be contacted through your doctor or health clinic. See below to how register for health care.

Registering for health care It is advisable to register with a doctor, optician and dentist before you need one. You can obtain a list of NHS dentists, emergency dental clinics for un­ registered patients, doctors, pharmacies, and opticians in your local areas by contacting:

Wrexham Local Health Board Wrexham Technology Park Rhyd Broughton Lane Wrexham, LL13 7YP Tel: (01978) 346500 www.wrexhamlhb.wales.nhs.uk

Medical Advice and Information:

For urgent medical problems which cannot wait until the doctor’s surgery next opens, telephone shropdoc on 08450 20 21 31

The ‘NHS Direct Wales’ is a telephone service (0845 60 10 128), provided by nurses who give confidential healthcare advice and information. Nurses and Health Information Advisers can advise you on what to do if you are ill, if you have concerns about someone close to you or you need information about local Health Services. In addition, NHS Direct Wales can also provide you with advice regarding out of hours dental emergencies, opticians in your local area, advice regarding a variety of health care issues and availability and access to specific health related services. This service is available 24 hours per day, 7 days per week.

NHS Direct Wales has access to interpreters.

To contact NHS DIRECT WALES telephone 0845 60 10 128. Website: www.nhsdirect.wales.nhs.uk

The largest district hospital in the Wrexham area, which has a walk in Emergency Department, is located at:

Wrexham Maelor Hospital Croesnewydd Road Wrexham, LL13 7TD Tel: (01978) 291100

Final draft 180806 32 Waiting for an appointment or for treatment

In the UK the National Health Service [NHS] provides an excellent service to patients. However, on occasions all patients have to wait for appointments or for treatment. Often the Accident and Emergency department at the hospital has a long waiting time. If you are concerned ask a member of staff how long the wait will be and why.

If you are not happy with the NHS service you receive you should contact the Clwyd Community Health Council.

The Community Health Council can be contacted at: Cartrefle, Cefn Road, Wrexham, LL13 9NH Telephone: 0845 226 7292 Fax: 01978 346870 Or e-mail [email protected]

Sexual Health

Sexually transmitted infections ( STI’s) are rapidly on the increase. Chlamydia for example is very common and if allowed to go undetected, can cause infertility in both men and women. HIV /AIDS is also on the increase

For free and confidential advice on contraception, family planning or sexual health contact the Maelor Hospital on 01978 291100 or alternatively, speak to your Doctor

Smoking

Smoking related disease is one of the biggest cause of premature death and ill-health in Europe therefore its never too late to give it up. A local service is available in Wales to support people who are serious about giving up smoking. It offers a 6-8 week programme either in a group or in individual sessions

There are specialists working locally and sessions are held in may locations across the County Borough. Some are held in the evenings and may offer childcare facilities. You can contact the service directly and you do not have to be referred by a doctor although your doctor may recommend that you contact the service for an appointment. So if you would like free and friendly advice and support to stop smoking, please contact us on 0800 085 2219 for details about your local service.

Final draft 180806 33 Child Home Accident Prevention

If you have a child aged up to 2 years of age, you may be eligible to receive a range of home safety equipment to reduce the potential for your child to have an accident at home. The equipment includes a fitted safety gate and fireguard and other essential items. In order to receive this equipment, please speak to your Health Visitor who will make the necessary arrangements. If you are unsure about who is your Health Visitor, contact your Doctor’s surgery.

Alcohol Misuse

The misuse of alcohol can have serious implications. A significant number of assaults involve an element of alcohol misuse, including domestic assaults. It is recommended that alcohol consumption should be within recommended levels and in the UK this is measured in ‘alcohol units’.

What is a ‘unit’ of alcohol? One unit of alcohol is about equal to: • Half a pint of ordinary strength beer, lager or cider eg 3 –4 % alcohol by volume) • A small pub measure (25ml) of spirits . • A standard pub measure ( 50ml) of sherry or port.

What are the recommended limits of alcohol drinking ?

• Men should drink no more than 21 units per week and no more than 4 units in any one day • Women should drink no more than 14 units of alcohol per week and no more than 3 units in any one day. • Pregnant women – the exact amount of alcohol which is safe to drink during pregnancy is unknown. Therefore it is recommended that little or no alcohol is consumed. The more you drink above these limits, the greater the risk of developing serious problems such as liver disease. See your Doctor if you are drinking above the recommended limits and are finding it difficult to cut down.

Healthy Eating

A poor diet is one of the main causes of ill-health and premature death. It has been estimated that approximately one third of deaths from Heart Disease and one quarter of deaths from cancer in the UK is attributed to poor diet. However, evidence suggests that a healthy diet may substantially reduce the risk of the major chronic diseases. To have a healthy diet, most people should be eating;

Final draft 180806 34 • More fruit and vegetables – it is recommended that we should be eating at least five portions of fruit and vegetables every day. You can chose from fresh, frozen, tinned, dried or juiced. • More starchy foods such as rice, bread, pasta ( try to chose wholegrain varieties when you can) and potatoes • Less salt and sugar • Some protein-rich foods such as meat, fish, eggs and pulses.

If you should have any concerns about your diet or require any further advice, please consult your Doctor or Practice Nurse.

Physical Activity.

Participation in regular exercise will significantly improve your health by reducing the risks of having heart disease and some cancers amongst other health benefits. There are also important social benefits in participating in sports and physical activities and there are numerous leisure centres, gymnasiums, health centres and sports clubs to choose from within the County Borough. For further information see Section 10.

Registration of Births and Deaths

Birth

A birth needs to be registered within 42 days (6 weeks) within the district that it took place. If parents are not married to each other, the father must attend with mum in order to have his details entered in to the register. Either parent can register a birth if they are married to each other. An appointment must be made at the Register Office. Tel 01978 292675. If attending at Wrexham is difficult, parents may attend any office within England or Wales and register by declaration.

Bereavement and Burial

A death must be registered within 5 days within the district that it occurs. The law states that it is the duty of a relative of the deceased to register. If a death occurs at the hospital the Bereavement Officer will guide families through the process. If it was a sudden death the Coroners Officer will liaise with the family. If it is a straightforward death (e.g. the deceased was ill and attended at home by a doctor) then the appointed funeral director will be a great source of information and help. An appointment must be made at the Register Office Tel: 01978 292675. If attending at Wrexham is difficult, deaths may be registered by declaration at any office within England or Wales.

To register a birth or a death in Wrexham contact: The Register Office Ty Dewi sant Rhosddu Road Wrexham LL11 1NF Telephone number: (01978) 292675

Final draft 180806 35 Section 7 Social Care:

Adults:

Adult Social Services is a local government department that arranges services for adults who have been assessed and who have eligible needs: • learning disabilities • physical disabilities • sensory issues • mental illness • alcohol or drugs related problems

Adult Social Services also support people who are caring for someone else.

Applications for disabled parking badges can also be made to Adult Social Services

Information about the services provided by Adult Social Services is available at www.wrexham.gov.uk

Contact Adult Social Services department at:

Social Services Department Contact and Assessment Team 1st floor Crown Buildings Chester Street Wrexham LL13 8ZE

Telephone: 01978 292066

OPEN - Monday – Thursday 08.30 – 17.00 hours OPEN - Friday 08.30 – 16.30 hours

Children and Young People:

Children and Young People Service is a local government department that arranges services for children, young people and families who have been assessed as being ‘in need’ of support services which can include: • Parenting • Children with health, physical disabilities or sensory needs • Learning disabilities • Family support services Services are often provided through Family Support Centres.

Final draft 180806 36 Information about the services provided by Children and Young Peoples Service is available at www.wrexham.gov.uk

Contact Children and Young People Service at:

Children and Young People Service Child and Families Assessment Team 3 – 5 Grosvenor Road Wrexham, LL11 1DB Tel: (01978) 267000

OPEN - Monday – Thursday 08.30 – 17.00 hours OPEN - Friday 08.30 – 16.30 hours

Childminders

Whether you remain at home with your child or return to work outside the home, choosing the right kind of childcare is an important and very personal decision.

Persons who provide day care for children under the age of 8 in domestic premises for reward for more than 2 hours a day must be registered with the Care Standards Inspectorate for Wales (CSIW). It is unlawful to operate without being registered

Registration requires that: • The premises are safe and suitable • The staff have received health and police clearance and other references • The equipment and activities are appropriate for the number and ages of the children • Registration is maintained by an annual inspection.

For further information contact Care Standards Inspectorate for Wales, North East Wales Region, Broncoed House, Broncoed Business Park, Wrexham Road, Mold, CH7 1HP Telephone: 01352 707900 OPEN: Monday – Thursday, 9.00 a.m. – 5.00 p.m Friday 9.00 a.m. – 4.30 p.m.

Children’s Information Bureau The Children’s Information Bureau (CIB) is a ‘one-stop’ shop where parents, carers and professionals can find out about childcare and lots more besides. Specially trained staff are on hand to provide help and guidance. Here you can find information on childminders, day nurseries, playgroups, toddler groups, out of school clubs etc and leaflets to help you make the right decision when choosing childcare. You can also find ideas about places to take your children and activities to amuse them during the school holidays,

Final draft 180806 37 plus information on a wide range of topics, such as bullying and toddler tantrums. Help is also available for parents of children with special needs. Information on help with funding for childcare is also available in the CIB.

The CIB also provides help to anyone interested in providing childcare or becoming a childminder and information to anyone looking for training or a career in early years education, childcare or playwork.

Telephone for further information or drop in and browse through the magazines, leaflets and information packs.

The CIB is open Monday, Wednesday to Friday 9.00am to 5.00pm, Tuesday 9.00am to 7.00pm and Saturday 9.30am to 1.00pm.

Helpline 01978 292094 with 24 hour answerphone facility or E-mail [email protected] Located in Wrexham Library, Rhosddu Road, Wrexham LL11 1AU

Youth Information Shop

The Youth Information Shop offers a free and confidential information and advice for young people aged 11-25yrs on a wide range of issues.

Wrexham Info Shop Chester Street Wrexham

Tel: 01978-358900

Drop in service - Monday, Wednesday, Friday - 11.30-5.30. Tuesday, Thursday - 11.30-4.30

Parentline plus

National charity provides support and information on parenting issues. Calls can be made at anytime and are free - 0808 800 2222 or if you have a hearing or speech impairment, the free text phone is 0800 783 6783. Alternatively you can visit the website at www.parentlineplus.org.uk or email at [email protected]

Final draft 180806 38 Section 8 Emergency Services and Safety:

If you are involved in or see an emergency such as crime, fire or accident, telephone 999 immediately.

Telephoning 999 from a home phone or a public phone is free.

When you telephone 999 tell the operator which service you need: Police, Fire Service or an Ambulance. Give your name and the place where help is needed.

The Police The Police in the UK have powers given to them by the Government. The main duties of the Police are: • to protect people and property • to maintain public order • to stop people breaking the law and to arrest those who do; and • to help people who are in trouble and to assist them with information and advice

The Police not only deal with crime they also help and protect members of the public. If you are a victim of crime go to the nearest police station and report the incident. The Police have access to Language Line and are able to provide interpreters.

The local police station is the tall grey tower opposite ASDA supermarket. You can call in, telephone or write to:

Eastern Police Divisional Headquarters Bodhyfryd Wrexham LL11 2BX

Telephone: 0845 6071002 or (01978) 290222 or 0845 6071001 [Welsh]

Hate Crime Wrexham Police have a dedicated Police Officer and a Diversity Liaison Officer to support and advise people from other countries. They can be contacted at the Police station.

The Diversity Liaison Officer can provide confidential advice and support regarding racial / ethnic verbal abuse, harassment and bullying. Racial harassment means persecution, insults or attacks because of your colour, race, nationality or ethnicity. This is illegal in the UK. You can receive information about your rights as well as the importance of reporting these crimes.

Final draft 180806 39 Everyone is strongly advised to report any incident either directly to the Police or through self-reporting forms which are available from libraries, hospitals, and council offices.

Other Organisations you can contact, in confidence, if you are a victim of racially motivated prejudice, discrimination, abuse or crime.

North Wales Race Equality Network [NWREN] Bangor Road Penmaenmawr, LL34 6LF Tel: (01492) 6222333

Commission for Racial Equality Wales 3rd floor, Capital Tower Greyfriars Road Cardiff CF10 3AG Tel: (02920) 729200 www.cre.gov.uk/wales/

The Crown Prosecution Service

The Crown Prosecution Service is the Governmemnt Department which prosecutes people in England and Wales who have been charged with a criminal offence. It is completely independent of the police although they do work closely together at all times. The main role of the CPS is the prosecution of alleged criminal offenders.

For more information about the CPS visit www.cps.gov.uk

Fire Services

Always remember, if fire breaks out - get out, stay out and call 999 ­ don't try to fight a fire yourself.

The Fire Service undertake free Home Fire Safety Checks and fit free Smoke Detectors if required. Contact freephone 0808 100 2863

The Fire Service also gives free fire safety advice to new and existing businesses. Contact 01978 353876

For more information about fire safety contact: North Wales Fire And Rescue Service Wrexham County Office Bradley Road, Wrexham Telephone (01978) 353876

Final draft 180806 40 Ambulance Service The Ambulance Service provides an accident and emergency service across Wrexham County Borough. You can help your local ambulance service and save lives by ensuring the service is used appropriately.

In a medical emergency, you should stay calm and dial 999 You will be connected to an operator in the central ambulance control room. You will need to provide the operator with:

• the telephone number you are calling from

• the street name and number where you need the ambulance

• the postal area or nearest road junction and landmark

• how many people are hurt and why you are calling Once this information is given, an ambulance will be dispatched. However, the operator will need some additional details:

• the casualty's age and gender

• whether the casualty is breathing, conscious, bleeding seriously or has had persistent chest pain for over 15 minutes If you think that someone is having a heart attack call 999 immediately. There are a number of things that you can do to help the ambulance crew before they arrive:

• If you are in the street, stay with the patient until the ambulance crew arrives and call back if their condition or location changes

• If you are calling from home or work, get someone to open the doors and signal where the ambulance crew is needed

• Lock away any family pets

• Remember to stay calm - ambulance crews are there to help and violence towards them will not be tolerated

Medical assistance that doesn’t require an ambulance: If you need medical advice or treatment, there are a number of options you can consider before dialling 999. You can:

• talk to your local pharmacist

• call NHS Direct on 0845 46 47

• visit www.nhsdirect.nhs.uk

Final draft 180806 41 • visit your doctor

• For urgent medical problems which cannot wait until the doctor’s surgery next opens, telephone shropdoc on 08450 20 21 31 If the situation is more urgent, make your own way to a hospital Accident and Emergency department [A&E] - if you don't have a car consider using public transport or call your local taxi firm. Going by ambulance will not reduce your waiting time. If you call 999 for an incident that is not an emergency, you could delay someone in real need from talking to an ambulance operator, preventing them from getting an emergency medical response. Neighbourhood Warden Scheme Neighbourhood Wardens are people who work for the Council. They conduct highly visible patrols in some areas of Wrexham to provide practical support and advice on community safety matters, provide solutions to juvenile nuisance and to promote a safer living environment. Neighbourhood Wardens are not the Police. To find out about Neighbourhood Wardens in your area contact the Council: Wrexham County Borough Council The Guildhall Wrexham LL11 1AY Tel: 01978 292000 Minicom: 01978 292067 Email: [email protected]

Wrexham Neighbourhood Watch

Neighbourhood Watch is a partnership where people come together to make their communities safer. It involves individuals and families from the community who want to make their neighbourhoods better places to live working in partnership with the Police, Community Safety Unit of the Council and voluntary organisations. For further details about schemes in your local area telephone the Neighbourhood Watch Office on (01978) 294519, [email protected] or ask at your local police station.

Personal and Home Safety

The chances of you or a member of your family becoming a victim of violent crime are low. Violent crimes by strangers in public places are still rare and account for a very small part of all recorded crime. Information and advice on personal and home safety is available from:

Final draft 180806 42 The Suzy Lamplugh Trust. Telephone 020 8392 1839 or www.suzylamplugh.org

The Home Office at www.homeoffice.gov.uk click on ‘Crime Reduction’

Domestic Abuse

Domestic abuse can be physical, sexual, emotional, psychological or financial abuse that takes place within an intimate or family type relationship and forms a pattern of controlling behaviour.

Thousands of women in Wales from all backgrounds suffer forms of domestic abuse everyday. Some men may also experience domestic abuse but crime statistics and research both show that domestic violence is gender specific. Usually the perpetrator of a pattern of repeated assaults is a man. Whether the abuse is from your husband or wife, partner, ex- partner, son, brother, parent or same sex partner there are agencies that can offer support and information.

Domestic violence is a crime in the U.K., and there are laws against it. The police are specially trained to deal with it, and will take a complaint seriously, with proper concern for the safety of the victim and any children who are part of the household.

If you are facing domestic abuse, you can: • Seek free legal advice and help • Ask the police to intervene to protect you • Get help in finding alternative emergency housing • Use the courts to keep the perpetrator away from your home • Get help from organisations that specialise in domestic violence. They can offer advice and support whether you decide to take action or not.

Please contact someone to find out about your rights and the options of support available to you: • Women’s Aid – 01978 310203 • Domestic Abuse Social Worker – 01978 291422 • Police Domestic Abuse Officer – 01978 294633 • Citizen’s Advice Bureau – 01978 364639 • All Wales Helpline – 0808 80 10 800 • BAWSO 0292 043730 www.bawso.org.uk

BAWSO is an all Wales, women’s aid organisation, providing specialist services to women and children from black and minority ethnic communities who are suffering domestic violence

Women’s Aid can provide a range of services to any women who has experienced domestic abuse, including: • Information and practical support

Final draft 180806 43 • Safe, temporary refuge accommodation for women and their children who are fleeing domestic abuse • Drop in facility • Group work support

Women’s Aid will support women in whatever decisions they make about the future whether they decide to return to their partner or family or to set up their lives independently.

Women leaving violent relationships are usually able to claim benefits in their own right, for themselves and their children. Women’s Aid as well as other organisations can help you claim this. Try to make sure you have your documents with you

Women do not have to leave home if they suffer domestic violence. They can also get the courts to force the violent person to leave temporarily or permanently. This is called an injunction, and can be granted quickly in an emergency. Depending on the circumstances, an injunction may include the power for the police to arrest the perpetrator if he tries to come near or enter the home.

Whatever your culture or religion, you have the right to be safe; no one has the right to abuse you.

The rights of women to live in freedom from violence, torture, and cruel, inhuman or degrading treatment are enshrined in Articles 3 and 5 of the Universal Declaration of Human Rights. Under this declaration every human being has the right to life, liberty and security. Domestic violence is a violation of all women's human rights.

Ethnic Minority Women and Refuges

There is a network of black women's refuges across the country, covering most major cities, although there is no specialist refuge of this kind in the North Wales area. Some of these refuges cater specifically for Asian women, or for Chinese women, for Jewish women, some for all black women. Most are affiliated to the Women's Aid Federation and can be contacted through Women's Aid refuges and some other refuges. They aim to provide safe accommodation for black women, which is free from racism and sensitive to their particular needs.

Final draft 180806 44 Section 9 Driving and Transport

Information about driving in the UK is available from the Driver and Vehicle Licensing Agency [DVLA]: DVLA Swansea SA99 1AD. or www.dvla.gov.uk/

Legal documents for driving:

Driving in the UK – If you are the owner of a motor vehicle [car, van or motorcycle] it is essential that you have the following documents. The penalty for not having any of these documents is high and you could be disqualified from driving in the UK.

• valid driving license - If you have an E.C. driving licence you do not need to change it for a U.K. licence. Holders of non-E.U. driving licences may drive for I year from entry to the UK. After 1 year you must take a driving test. For further details contact the DVLA as above.

If you have never held a valid driving license and want to learn how to drive you first have to apply for a Provisional Driving licence by obtaining a D1 form from the Post Office. You cannot drive with a provisional driving licence unless you are accompanied by a person who has a driving licence for at least 3 years, you are over 21 years old and you are displaying 'L' plates on your vehicle. • MOT certificate - is required for all cars over 3 years old. This document proves that your vehicle is road worthy. It is valid for 1 year from the date of issue. You can arrange to have your vehicle MOT tested at motor garages that are authorised testing centres. There is a charge for this test. See Directory Enquiries (Section2)

• Tax disc - you are legally obliged to buy and display a tax-disc in the windscreen of your motor vehicle. You can get an application form for a tax-disc at the Post Office or by contacting the DVLA. In order to obtain a tax-disc you must show your MOT certificate, car registration documents and insurance certificate. You can pay two payments for six months each or one payment for twelve months. The cost of tax-discs may increase each year. It is cheaper overall to pay for 12 months at a time.

• Insurance. – you are legally obliged to obtain insurance for your vehicle. Many private companies sell motor vehicle insurance at varying costs; you can also obtain motor vehicle insurance from most main Post Offices.

Final draft 180806 45 Important – it is the vehicle that is insured, not you. If you sell your motor vehicle contact your insurance company to see if you are entitled to get back any of the money you have paid.

The Highway Code There are many rules about driving in the UK . These are contained in the Highway Code booklet which is available from bookshops or www.dvla.org.uk/ or www.direct.gov.uk/Motoring/fs/en General information about driving in the UK:

• You must drive on the left. Be particularly careful when turning right.

• At most road junctions, there will be a sign telling you whether to Stop or Give Way, or Give Way markings on the road (white dotted lines and a triangle). You must obey these signs.

• At roundabouts, give way to traffic coming from the right, unless road markings tell you otherwise. Drive round clockwise and signal left as you approach your exit.

• It is illegal to drive under the influence of alcohol. It is best not to drink at all if you are driving.

• Normal speed limits are: o In a built-up area - 30mph (48km/h) o On the outskirts of a built-up area - 40mph (64km/h) o On a main road - 60mph (96km/h) o On a dual carriageway - 60mph o On a motorway - 70 mph (112km/h) o Speed limits may be lower in some places - watch out for signs.

• If you are in an accident you must stop and give your name, address and insurance details to the other driver(s) involved. If anyone is injured or the road is blocked you must also inform the police.

• On motorways, keep left unless you are overtaking. Only use the hard shoulder in an emergency, and switch on your hazard warning lights. You can call for help from emergency phones situated every 1500m.

• There are several different types of pedestrian crossings and each has specific laws that govern their use. (see the Highway Code). Mobile phones It is illegal to use a handheld mobile phone while driving in the UK.

Final draft 180806 46 Seatbelts You and your passengers must wear seatbelts if they are fitted - both in the front and back of the vehicle. Younger children must be in properly fitted car seats. Drinking and Driving Do not drink and drive – it is illegal and it will seriously affect your judgement and abilities. Alcohol will

• give a false sense of confidence

• reduce co-ordination and slow down reactions

• affect judgement of speed, distance and risk

• reduce your driving ability, even if you are below the legal limit

• take time to leave your body; you may be unfit to drive in the evening after drinking at lunchtime, or in the morning after drinking the previous evening. If you are going to drink, arrange another means of transport.

The Morning after! Many drink drivers are caught in the morning after they have been drinking. As it takes several hours for alcohol to disappear from the body someone who was drinking alcohol late the previous evening could easily still be over the limit driving to work the next morning. Even if under the legal limit, a person may still be affected by alcohol in their body. Drunk in charge of a motor vehicle If you have been drinking and are found asleep in a motor vehicle you may still be prosecuted. Saying that you did not intend to drive the vehicle will not be a legal defence. If you're convicted of drink driving you will:

• lose your licence for at least 12 months (which could mean you lose your job)

• face a maximum fine of £5,000

• face up to six months in prison

• pay up to three times as much for car insurance.

• Drugs and medicines You MUST NOT drive under the influence of drugs or medicine. Check the instructions or ask your doctor or pharmacist. Using illegal drugs is highly

Final draft 180806 47 dangerous. Never take them before driving; the effects are unpredictable, but can be even more severe than alcohol and may result in fatal or serious road accidents.

Transport in Wrexham: For information about buses covering the Wrexham area – telephone 01978 266166 or telephone Arriva bus company on 0870 608 2 608

National Express in a UK-wide coach company that offers coach services from Wrexham to a wide range of UK places including airports. Telephone 08705 80 80 80

Wrexham has two train stations: Wrexham General Station and Wrexham Central Station. For further information telephone 0845 748 49 50

Wrexham also has a large number of private taxi firms. See Directory Enquiries under ‘Taxi & Private Hire’

Final draft 180806 48 Section 10 Leisure and recreational services:

Sources of information: Wrexham Tourist Information Centre (TIC) has information on: • local events and activities • places to visit, both locally and throughout North Wales; • Is a Ticket Agent for numerous theatres and concert venues • Sells books, maps and souvenirs • Provides information on public transport and offers advice for visitors with specific needs such as access for people with disabilities.

Opening Hours Wrexham TIC is open all year round. Summer Opening Hours: 10.00am – 5.00pm Winter Opening Hours: 10.00am – 4.00pm Wrexham Tourist Information Centre Lambpit Street Wrexham LL11 1AY

Tel: 01978 292015 Fax: 01978 292467 Email: [email protected]

Local publications ‘Real Wrexham’ is a free visitors guide which is available from the Tourist Information Centre. It has information about places to visit and activities in the local area. ‘What’s On’ guide is a free leaflet listing local events. It is available from the Tourist Information Office. The ‘Wrexham Mail’, ‘Evening Leader’ and ‘Wrexham Leader’ newspapers have information about local events and activities. .

Wrexham County has a growing number of varied leisure and recreational facilities. The following is by no means an exhaustive list:

Waterworld Waterworld provides a large public swimming pool, fitness and health centre, bar and restaurant. It also provides numerous other activities such as swimming lessons.

Final draft 180806 49 The cost depends on the activity, for example to use the swimming pool cost £2.95 per adult but children under 3 years of age go free. Children of school age are eligible for FREE swimming during school holidays. Older people aged 60 years and over are also eligible for free swimming Waterworld is conveniently situated in the centre of Wrexham town. For further details about Waterworld and other swimming pools in the County Borough contact:

Waterworld Bodhyfryd, Wrexham Tel: (01978) 297300

Or get a copy of the Pure Leisure brochure by telephoning 01978 297448 or download your version from www.wrexham.gov.uk/leisure.

Queensway Stadium

This provides sports facilities, sun beds, tennis court, squash courts and athletic events. For further details contact:

Queensway Stadium Queensway, Wrexham, LL13 8UH Tel: (01978) 355826 Sports Development

The Council’s Sports Development Team is committed to enhancing opportunities for all to take part in sport and recreation in the local community. If you would like a copy of the Sports Development Coach Education Course booklet or for more information contact Sports Development on 01978 297366 or visit the website www.wrexham.gov.uk/leisure. There are also a number of private gyms. Details of these can be found through directory enquiry services [see Section 2].

Library services In Wrexham County Borough there are 12 libraries providing a range of services from books, free Internet service and information regarding many local events and facilities. Joining a library is free of charge, but you will need proof of your identity.

This main Library is in the Wrexham Town Centre and can be visited or contacted at:

Wrexham Library Rhosddu Road Wrexham LL11 1AU Tel: (01978) 292090 e.mail: [email protected] or visit www.wrexham.gov.uk/libraries.

Final draft 180806 50 Library services include: • Videos, music CDS, CD-ROMs and DVDs • Books for all the family • Books on tape/CD and in large print • Childcare information • Business Information • Book tokens • Free requests for in-stock items • Reference information

Free internet access is available: Minimum length of time– 15 minutes Maximum length of time – 2 hours

Cinemas

Odeon Cinema Plas Coch Retail Park Wrexham Tel 0870 5050007 www.odeon.co.uk

Places of historical interest

There are many places Wrexham County Borough and admission to all our museums and heritage sites is free.

Wrexham Museum County Buildings Regent Street Wrexham LL11 1RB Telephone 01978 317970 Email: [email protected] Website:www.wrexham.gov.uk/heritage

Bersham Ironworks and Heritage Centre Hosts exhibitions, artefacts, records and intriguing accounts of Wrexham’s industrial heritage. Look out for visiting exhibitions throughout the year.

Bersham Wrexham LL14 4HT Telephone: 01978 261529

Wrexham Arts Centre Arts Centre displaying year-round exhibitions of contemporary visual arts and crafts.

Final draft 180806 51 Wrexham Arts Centre Rhosddu Road Wrexham LL11 1AU

Telephone: 01978 292093 Email: [email protected] Website: www.wrexham.gov.uk/arts

Final draft 180806 52 Section 11 Legal advice

Where to get legal advice There are a number of solicitors in Wrexham County Borough and to find out which solicitors give free advice [Legal Aid] you can contact the Citizens Advice Bureau (CAB), contact details in Section 2.

If you need to seek the advice of a solicitor it is always advisable to first ask whether the advice you are seeking is covered by Legal Aid (free advice). Solicitor’s advice is normally very expensive.

Final draft 180806 53 Section 12 Shopping in Wrexham

Wrexham has a wide range of supermarkets, superstores, clothes shops, corner shops and a few specialist food stores. There are discount shops; second hand shops and charity shops throughout the town which sell reasonably priced good quality goods. There are a wide range of independent shops around the town centre including Island Green which has its own car parking facilities.

There are several local markets which offer good quality local produce/goods at reasonable prices:

Outdoor markets Wrexham – town centre every Monday on Queens Square, foodstuffs and general goods. Brynteg - at Darby Road behind the Londis shop every Tuesday, Butcher only Plas Madoc - at the Leisure Centre car park every Thursday – foodstuffs and general goods Johnstown - at Heol Kenyon every Friday, foodstuffs only. Chirk - behind the Hand Hotel every Saturday, foodstuffs and general goods.

Farmers Market every 3rd Friday of the month in Queens Square, Wrexham.

Specialist markets are held every month in Queen’s Square, Wrexham (see local newspapers for details)

Indoor markets The three indoor markets in the town centre are the Peoples and General Markets which sell a wide range of goods and foodstuffs while the Butchers Market contains and Fishmonger, Butchers, Cooked Meats and general goods. The indoor markets are open Monday to Saturday, Butchers and General Markets close at 1pm on Wednesdays.

Some of the main supermarkets include:

Asda Stores Tesco Stores Holt Road, Wrexham Crescent Road, Wrexham www.asda.co.uk www.tesco.com

Sainsburys Lidl Kwik Save Plas Coch Salop Road Chester Street Wrexham Wrexham Wrexham

Final draft 180806 54 Specialist food shops

Halal foodstuffs and meat at are available at:

Fine Foods Asda Stores 44 Pen-y-Bryn Road, Wrexham Holt Road, Wrexham

Cantino Portugues Kingsmill Road Hightown Wrexham

Polski Sklep Pen-y-Bryn Wrexham

Turkish Shop Smithfield Road Wrexham

Final draft 180806 55 Section 13 Places of Worship

There are many Christian places of worship in Wrexham town and Wrexham Borough County but only very few non-Christian places of worship. These include the following:

Christianity

Anglican St Giles Parish Church, Wrexham town centre. Tel: (01978) 355808 between 09.00hrs – 11.30 hrs. St Michaels and All Angels, Poyser Street, Wrexham. Tel (01978) 266145 St Marks, Caia Park, Wrexham. Tel: (01978) 356647 St John’s, Herbert Jennings Avenue, Rhosnesni Lane Tel: (01978) 350202 St James’s, Rhosddu Road, Wrexham. Tel: (01978) 851240

Methodist Methodist Church, Regent Street, Wrexham Tel:(01978) 357865

Roman Catholic St Mary’s church in Regent Street, Wrexham. Tel: (01978) 263943 St Anne’s church in Caia Park, Wrexham. Tel: (01978) 661126

Evangelical The Community Church in Prices Lane, Wrexham Congregational Baptist Church in Gwersyllt Salvation Army, Garden Road, Rhosddu, Wrexham, LL11 2NU. Tel: (01978) 311076 www.salvationarmy.org.uk

Presbyterian Trinity church in King Street, Wrexham Bethel church in Kenyon Avenue, Wrexham

Church of the Latter day Saints, Kingdom Hall, 24a Park Street, Rhosddu Road, Wrexham. Telephone: 01978 355455 or 07774986831(m)

Mormon Church of the Latter Day Saints of Jesus Christ, Herbert Jennings Avenue, Wrexham

Quakers-Friends Meeting House in Holt Road, Wrexham

Islam North East Wales Institute (NEWI) on Plas Coch Campus, Mold Road, Wrexham

Final draft 180806 56 Buddhism The nearest Buddhist Temple to Wrexham is in Liverpool and can be contacted at:

Duldzin Buddhist Centre 25 Aigburth Drive, Liverpool L17 4JH

Hinduism The nearest Hindu Temples are in Manchester and Liverpool, contact details as follows:

ISKCON Liverpool ISKCON Manchester 114a Bold Street 20 May Field Road Liverpool, L14HY Whalley Range Tel: (0151) 7089400 Manchester, M16 8FT Tel: (0161) 2264416

Judaism The nearest Synagogues are in Liverpool and Manchester, details as follows:

Central & North Manchester Synagogues Leicester Road Salford Manchester M7 4GP Tel: (0161) 7404830

The Old Hebrew Congregation Prince’s Road Liverpool LS1TG Tel: (0151) 7093431

Sikhism The nearest Sikh Temple is:

The Sikh Temple 12 Sherbone Street Manchester N3 1FE Tel: (0161) 8326577 Mobile: 07957362644

Final draft 180806 57 Section 14 Miscellaneous

Volunteering

Many British people help in organisations by volunteering, for which they do not receive a salary. Volunteering is seen as positive and may help you with getting a permanent paid job.

For more information about volunteering contact:

Wrexham Volunteer Bureau Tŷ AVOW 21 Egerton Street Wrexham LL11 1ND 01978 312556 email: [email protected] Lost documents It is advisable to take photocopies of all important documents and keep the originals in a safe place.

If you do loose documents contact an independent advice agency to find out what to do. [see Section2]

For lost passports contact your embassy [see section 16]

Opening a Bank or Building Society Account

In the UK most people will have a Bank or Building Society Account and there are numerous banks and building societies which provide similar services.

Opening a Bank Account is not always an easy procedure in the UK as now all Banks/Building Societies are governed by strict rules, regulations and laws. There are some general rules: You will have to complete an application form and wait until it is processed. You will have to provide evidence of your identity and evidence of your address. For instance as proof of identity such documents as a current signed Passport, benefit book, current UK driving license are deemed acceptable. Documents deemed acceptable for proof of address could be current paid utility bill (gas/electricity), local council tenancy agreement (tenancy agreement from a private landlord can be refused), current council tax bill.

The Post Office can also offer savings accounts which, although they do not provide the extensive services of a bank or building society account, they can offer an account which monies can be paid in, withdrawn and transferred.

Final draft 180806 58 Debt and Credit There are strict laws governing hire purchase, loans and credit agreements. You are advised to contact an independent advice service before taking out such agreements.

Final draft 180806 59 Section 15 Immigration

UK Immigration and Nationality Directorate

The Immigration and Nationality Directorate is part of the Home Office and provides information on: • Working in the UK • Staying in the UK • Citizenship • Refuge and asylum • Bringing your family to live with you • Contact www.ind.homeoffice.gov.uk

This website will help you understand UK Immigration control and what your rights and responsibilities are.

Embassy and Consulate services

For information about: • Passports + lost passports • Embassies and consulate support • Travel follow the links from:

http://www.myvisaadviser.co.uk/embassy_addresses.htm

Final draft 180806 60