Vol. 37 No. 1 June, 2017

Message by Hon’ble Prime Minister...... 05 Message by Hon’ble Minister of Law & Justice and Electronics & Information Technology...... 06 Message by Hon’ble MoS for Law & Justice and Electronics & Information Technology...... 07 Chairman’s Desk...... 08 Articles Catapulting towards becoming a Digitally Empowered Society...... 10 by Aruna Sundararajan Digital India: Past, Present and Future...... 12 by Dr. U. D. Choubey Bridging the Digital Divide - RailTel’s Contribution Towards Digital Inclusion...... 20 by R. K. Bahuguna ‘Digital India’ is fuelling ‘New India’...... 23 by Dr. Ashwini Kumar Sharma Digital Payments Security...... 25 by Rama Vedashree Simplifying the Cloud Journey for Government...... 27 by Anvita Sharma “Digital India - Unlocking Potential”...... 30 by Shalini Girish Advent of Digital in Internal Communications...... 32 by Samir Kapur Digital India: Key to systemic reforms and ending corruption in India...... 34 by K. R. Sudhaman Application (App) Platform Uberisation Generating New Form of Employment in India...... 37 by Dr. Rajen Mehrotra fMftVy VsDuksykWth ls vkxs c<+rk Hkkjr...... 40 fufru iz/kku Demonetisation paves the way for cashless economy... How IndianOil chipped in...... 42 by Sanjiv Singh Digital initiative begins in NTPC towards paperless office...... 47 by Gurdeep Singh Futurise – Digitization Initiatives at Mahindra Group...... 50 by Rajiv Dubey BEL takes Digital Route to Business Growth...... 53 by M. V. Gowtama HPCL initiatives towards Digitization and Opportunities and Challenges faced in the task...... 55 by M. K. Surana Digital India - Initiatives by NALCO...... 58 by Dr. Tapan Kumar Chand NLCIL’s Initiatives towards Digital India...... 62 by Dr. S. K. Acharya Chennai Petroleum Corporation Ltd. - Digital India Initiatives...... 64 by Sanjiv Singh & Gautam Roy Vol. 37 No. 1 June, 2017 Annual Subscription: Rs.500/- Total Pages:148 A. S.Khan PUBLISHER Nisha Sharma EDITOR K. N.Dhawan, U.K. Dikshit P. K.Sinha, S. A.Khan, Dr. U.D. Choubey ADVISORY BOARD &

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GGM (Corp. Affairs) GGM DGM (HR&CC) , Adviser (Programmes)

Adviser (CC) ,

Director General by Nazreen Fatima withDigitalisation...... Cyber sine-qua-non Security by S.Gopu Initiatives ofITILtd. Towards...... Digital India by Sehgal Sandeep ...... Infrastructure Separation -Securing Internet by Vinod Kumar Gaur Environment &Ecology Developmental...... Activities by Dr. S.P. Mohanty Ltd...... Insecticides InitiativesDigital ofHindustan India Bhaduri by Moyukh Hon’ble Prime Minister’s Vision ofDigital India HSCL successfully moving towards accomplishing...... Jain by A.K. InitiativesDigital inREIL...... India Jha by A.K. Digital transformation Coalfields ofMahanadi Coalfields. into Smart Gupta by A.K. -InitiativesDigital by India TCIL...... by Admiral Rear V. Saxena K. Initiatives Shipbuilders&EngineersDigital ofGarden Reach Ltd. India . by Prabal Basu Balmer Lawrie &Co. Ltd. Aresolution towards andCashless Digital Programme India ...... by B. P. Sharma E-Governance inPawan HansLimited...... by D. Ramaiah S.Sudhakar PDIL’s Initiative towards...... Digital India Mehrotraby Rajeev ofRITEStoActivities Work Digitization...... Gupta by R.K. ProgrammeDigital India in WAPCOS...... by P. Padmanabhan Digitization ofInvoices inNRL...... by DiptimanDas Digitization Initiatives takenby Ed

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Chairman’s Desk

ndia is witnessing a digital revolution. Digital India initiative of the Government of India aims at transforming India into a digitally empowered society and knowledge economy. IIt is closely linked to India’s global competitiveness and GDP growth. According to a recent report by McKinsey Global Institute (MGI), “Digital finance could boost India’s GDP by $ 700 billion by 2025 and create 21 million new jobs across sectors.” Several other benefits that accrue from digitalization of operations include increased efficiency, cost competitiveness and improved transparency.

The Digital India Programme focuses on three key areas – Infrastructure as a facility to every citizen; Governance and services on demand; and, Digital Empowerment of Citizens.The success of this programme lies in creating an extensive digital infrastructure, providing high speed internet access, universal mobile coverage, increasing digital literacy and providing cyber security. This calls for dedicated and determined efforts of all stakeholders.

Public Sector Enterprises (PSEs) and Public Sector Banks have been at the forefront of digitization. They have evolved strategies and adopted innovative practices to improve governance and efficiency. Many PSEs have integrated SAP, Enterprise Resource Planning in areas of their operations. Many offices have moved to e-office and paperless office to reduce human intervention in its operations. Adoption of IT technology, E-procurement, E-payments, E-governance, E-digitized record, Online information system are some of the noteworthy initiatives. PSEs also accorded high priority to digitally literate and technology friendly workforce besides security of information. Use of digital technology has created positive impact on their performance and productivity.

8 KaleidOscope June, 2017 The government is giving major push to e-transactions with the aim to transform India into a cashless economy. In line with the government’s vision, PSEs have been promoting cashless transactions and spreading digital awareness. PSEs are also imparting ITSkill Building among the masses under their CSR activities. They have also been conducting training programmes for their own employees, casual workers and also third party vendors to be more digitally aware.

As the digital landscape in the country is increasing at tremendous speed, cyber security has become a matter of great concern. PSEs are handling businesses of national interest for which creating a safe and secure cyber space becomes paramount necessity. There is imperative need to conduct cyber security audit to deal with the threat.

Digitization provides multitude of opportunities and can create multiplier impact on efficiency, production, and quality. Hence, PSEs should continue to leverage best technologies for their growth and competitiveness. Considering the challenges, SCOPE is organizing a Two Day National Convention on Digitalization: Opportunities and Challenges. The convention is specially designed to better equip employees of PSEs with the process knowhow to implement digital technologies, utilize them with digital solutions across various disciplines. SCOPE would continue to organize such programmes and events for PSEs to help them in their drive to attain competitive edge.

This Special Issue of KALEIDOSCOPE is dedicated to Digital India. Hon’ble Prime Minister, Shri Narendra Modi in his message has enunciated that India’s PSEs are playing a crucial role in transformation and building of a new India. While acknowledging the efforts made by SCOPE and PSEs, the PM has also conveyed his best wishes for the National Convention and appreciated the release of this special issue of KALEIDOSCOPE on Digital India theme. We are grateful to Hon’ble Minister of Law & Justice and Electronics & Information Technology, Hon’ble Minister of State for Law & Justice and Electronics & Information Technology for giving us special Messages for our magazine. We also greatly appreciate the contribution received from Secretary, Electronics & Information Technology, eminent experts in the field and also from PSEs by way of write-ups and articles.

SCOPE would remain committed to help PSEs in embracing cutting edge digital technology.

Ved Prakash Chairman, SCOPE

Kaleidoscope June, 2017 9 ARTICLE Catapulting towards becoming a Digitally Empowered Society

Aruna Sundararajan* Secretary, Ministry of Electronics and IT (Meity)

echnology today has gone seeks to address this vacuum electronic manufacturing, and for beyond changing the way existing as a consequence of the development of innovation Twe work, to defining the unequal access. and ground-breaking ICT solu- way we live. Information and tions, seizing the attention of or- Communication Technology (ICT) Central to the Digital India pro- ganizations across the globe. The has become a game changer by gramme are three key vision Government’s rural broadband demonstrating its incredible ca- areas - digital infrastructure as program has gained significant pability to positively shape a na- a utility to every citizen; gover- momentum in the last couple of tion’s future. Implementation of nance & services on demand; and years by connecting around 1 various policies and programmes digital empowerment of citizens. lakh Gram Panchayats with high has been made easy through the These are integral components speed fibre connectivity. This, use of technology throughout the in our mission of making India coupled with the mass digital country. All sectors of the econo- a digitally empowered society literacy program, would signifi- my, including health, education, and a knowledge economy, such cantly reduce the rural and urban agriculture, trade and commerce that citizens across the country, digital divide. have benefitted through digital living even in the remotest parts interventions. The benefits we can avail easy access to govern- With near universalization of have derived from the advance- ment services and information. Jandhan, Aadhaar and Mobile ments in technology over time This will simultaneously pave (JAM) trinity, India now has an have brought us closer to making the way for enhanced productiv- unparalleled opportunity to leap- paperless, cashless and faceless ity, improved ease-of-doing busi- frog into next generation solu- transactions a reality today. What ness, and reduced corruption. tion enablement for its citizens. is required now is for us to make The Govern-ment is taking long Widespread adoption of Digital sustained efforts to reduce the strides in making the processes Payments and Direct Benefits ‘digital divide’ that has come to transparent, accessible and re- Transfer are path breaking initia- signify the gap between what are sponsive to its 1.3 billion citi- tives that are defining the way we now commonly known as ‘digital zens by positioning technology live. There is a constant endeavor haves’ and ‘digital have-nots’, by and innovation at the core of its to ensure that solutions that are ensuring accessibility and afford- functioning and governance. In being built are accessible across ability of digital technology. The addition, the programme seeks all strata of society. The Digital Government of India’s Digital to transform India into an eco- Payment options being made India programme, therefore, system that would be ideal for available are an example of how

* Since has now assumed charge as Secretary, Department of Telecommunication.

10 KaleidOscope June, 2017 ARTICLE the needs of all citizens are be- one place whenever required - the GeM programme has made ing addressed. While e-Wallets has over 52 lakh registered users. processes of public procure- address the segment of people The Online Registration System ment transparent, convenient with Smartphones, BHIM USSD (ORS), under the e-Hospital initia- and volant. The resource base of addresses the needs of people tive has connected patients to the our private sector must be uti- with normal feature phones, and digital system, allowing them to lised through consultations and Aadhaar Pay enables payments make appointments online, view partnerships in order to develop from people who do not have lab reports, check the status of comprehensive ICT-driven poli- any phone. blood availability and so on. The cies and implementation strate- DigiGaon project was conceived gies. In this regard, the Ministry The G2C (Government - to - Ci- with the intent of expanding the of Electronics and Information tizen) projects, initiated with spectrum of services through dig- Technology (MeitY), Government the goal of simplifying and ex- ital technology available to the of India has held various consul- panding the delivery of public citizens at the Gram Panchayat tations with industry, academia services,has been further acceler- level across a number of States and experts to gauge the feasibil- ated with the intervention of tech- and Union Territories. These in- ity and potential impact of vari- nology. The e-Kranti pillar of the clude tele-education, tele-medi- ous components of the Digital programme focuses on the elec- cine, Wi-Fi Hotspot, skill devel- India programme. This engage- tronic delivery of a wide range of opment and installation of LED ment has to be strengthened and services across sectors. The strik- street lighting. Overall, the gov- sustained for us to be able to ad- equately leverage the potential of ing line-up of services includes ernment digital services transac- our private sector. e-Education (digital literacy pro- tions in the country crossed the gramme; free Wi-Fi in schools), 1,000 crore mark for the first time Technology today is truly in the e-Healthcare (online medical con- last year, signifying a 3 times in- control of our fingertips. In view sultation; online medical records; crease from the transactions in of this unparalleled power of online medical supply), technol- 2014 alone. technology, it will be grossly un- ogy for farmers (real time price fair if in the process of empower- information; online ordering of Efforts have also been underway ing our citizens, those that lack inputs; online cash and loan), to make the Government and its in access, affordability or knowl- technology for justice (e-Courts, e- functionaries more productive, ef- edge are winnowed out. To en- Police) and more. The portfolio ficient and transparent. Needless sure equal and universal access to of Mission Mode Projects (MMP) to say, technology has played an technological gains made under under this scheme is now pro- active role in expediting these ef- Digital India we need to further viding 3325 e-services.To ensure forts, through various schemes widen our gamut of reach. As a greater citizen engagement, the such as the Open Government starting point, software tools and myGov platform brings alive Data (OGD) platform, e-Office, interface systems need to be de- the idea of participatory gover- and Government e-Marketplace veloped in regional languages, nance in the country. It was in- (GeM). The e-Office initiative and while keeping in mind the troduced as a forum for ensuing seeks to make government offices interests of the differently-abled. dialogue, discussion and delib- paperless, which will also help Connecting our farmers and in- eration between citizens and the improve consistency in govern- digenous, handicraft manufactur- Government, and now has over ment responses. The OGD plat- ers to markets will significantly 42.07 lakh users registered and form allows the Ministries and diminish their vulnerability, and participating regularly in vari- Departments of the Government, help turn our villages into smart ous activities hosted on the plat- along with their associated or- economic hubs. The mushroom- form. DigiLocker, an application ganizations to publish datasets, ing number of smart phone users developed to enable consumers documents, and tools and ap- in the country today is indica- to upload their key documents plications collected by them on tive of the power, as well as the to a digital repository – giving a public portal. By introducing responsibility, that lies with us to access to all necessary academic tools of e-bidding, reverse e-auc- enhance the efficacy of public ser- and government documents at tion and demand aggregation, vices intended for our citizens.

Kaleidoscope June, 2017 11 ARTICLE Digital India: Past, Present and Future

Dr. U. D. Choubey Director General, SCOPE

he constant struggle of a transparent, ethical system at HEC-2M at the Indian Statistical Human race with Time place is mainly the agenda of Institute (ISI) at Calcutta (now Tand Space has led to some propagating the digital tool into Kolkata).1 miraculous achievements. Sir every strata of the society. In a Scientific Policy Resolution was Isaac Newton’s theory of grav- democratic structure or system passed in 1958 which clearly ity, Einstein’s theory of relativ- that is seeking to become one, in states that, “The key to national ity and the recent struggle to the participation of the mass lays prosperity, apart from the spirit discover God’s particle or Higgs the real victory. of the people, lies, in the modern Boson Particle in form of Large As the communication world age, in the effective combination Hadron Collider that will confirm developed itself India remained of three factors, technology, raw the origin of mass of subatomic a distant partner until liberaliza- materials and capital, of which particles are the examples of the tion that propelled India’s IT sec- the first is perhaps the most im- way we have struggled to reach tor and the recent push where portant, since the creation and at the crux of our existence and we Indians are one of the most adoption of new scientific tech- the world around us. We always important hotspots in term of niques can, in fact, make up for have been in this journey to con- digitization. a deficiency in natural resources, quer the time and space of world History of digital India can be bi- and reduce the demands on capi- and establish a channel where furcated into five stages viz. tal. But technology can only grow we could find no physical space out of the study of science and its enough and time as no constraint. • The beginning (1955-70) applications.” (No. 131/CF/57) • Small Ripples and Foundation Journey of communication is (1971-91) Around the same time of the estab- one such struggle to conquer the lishment of HEC-2M computer at proximities of space and time. We • Liberalization Effect (1991-98) ISI, a group led by R.Narasimhan have come a long way from the • India’s Tomorrow (1998- 2014) at the TIFR, Mumbai started de- Typographic era to Hypergraphic • The Revolution (2014- Till Date) signing a “pilot” computer. It era to becoming electric and now, was primarily to see if they could finally in the cybernetic era where The Beginning (1955-70) design logic circuits and systems we could virtually be in any part The world first witnessed the with vacuum tubes. It was com- of the world at any time. commercial use of computers pleted in 1956. In 1957 the group Communication over the years in the year 1951 with UNIVAC I started designing a full scale com- has also been used to infuse a (Universal Automatic Computer puter2. The computer designed sense of utopian humanity in I) produced in the United States by them was completed by 1959 the society. Its use or misuse of America by J. Presper Eckert and commissioned in the year have formed the fabric of our and John Mauchly. India’s journey 1960. This was the proof of Indian history and is shaping our fu- towards digitization began in the capability of designing in-house ture. The government’s push for year 1955 with the installation of computer system. Meanwhile,

12 KaleidOscope June, 2017 ARTICLE several negotiations and col- components and earn in foreign Small Ripples and laboration with USSR and India’s exchange. The systems used Foundation (1971-91) own R&D projects resulted in were basically mechanical equip- The time period of 1971-91 could development of the then new ments, key punches, accounting be considered as a pivotal era in age computer system. Several at- machines. By 1970, IBM was the the field of digitization as India tempts were also made to design most popular brand in India with moved its stance from being an computers using transistors. In 80 installations.5 importer to being self-reliable in the year 1960, ISI in collaboration In comparison to IBM its rival manufacturing computer compo- with Jadavpur University began International Computers Ltd., nents. Department of Electronics such project which resulted in the a British company which was (DoE) was established in the making of ISIJU which ultimately marketing ICL 1901A comput- year 1970 could be considered had to be scrapped off because ers, had a market share of only 48 as the first major step towards of inappropriate software and its machines which were assembled it. DoE stressed on indigenous 3 unreliability. between 1965 and 1975 by Bharat computer systems which also led As commercialization was surg- Electronics Ltd. (BEL), a public to the foundation of Electronic ing in the country, it was also sector company.6 Corporation of India Ltd. (ECIL). Its main aim was to develop, felt that commissioning comput- The first phase was slow but cer- manufacture and market com- ers from the developed world is tainly it formed the base for years puters build in India. ECIL more viable than building our to come. own. Hence, in the year 1964 made computers called TDC 312 India got its first advanced com- and TDC 316 which were simi- puter CDC 3600-160A, a comput- lar to the PDP series computers er manufactured by the Control Communication over made by the Digital Equipment Corporation of the USA. The Data Corporation, USA. Indian the years has also been Institute of Technology, Kanpur DoE also initiated many Research (IITK) was also at the forefront used to infuse a sense and Development (R&D) proj- of the technological drive in of utopian humanity in ects with assistance from the the country. By 1963, IBM 1620 United Nations Development the society. Its use or 7 was a famous computer used Programme (UNDP). by the majority of US Institutes misuse have formed the The year 1978 was the second turning point and it was a small and it was also established in fabric of our history and IITK through the Kanpur Indo- ripple that helped India in be- American Program (KIAP). is shaping our future. coming more self reliant. IBM at that point was the leader in The first commercial computer to The government’s the segment. The company was be installed in India was an IBM push for a transparent, asked to dilute its equity and take 1401 at ESSO Standard Eastern Indian partner, to which IBM re- Inc., an oil marketing company in ethical system at place fused. Hence, in the year 1978 Mumbai. Between 1961 and 1964 is mainly the agenda IBM closed all its operations in twelve computers were installed of propagating the India. The then government also in Research and Development invited various private players to organizations and two in educa- digital tool into every manufacture in India through im- tional institutions.4 strata of the society. In a ported microprocessors. The two companies that were democratic structure or Rajeev Gandhi also promoted present in the country were digitalization in the country by system that is seeking IBM from USA and the British easing off numerous controls on Tabulating Machines. IBM was to become one, in the the industry and imports to boost the aggressive company and in participation of the mass the sector in the year 1984-86. order to gain licence to manufac- Reduction in import duties and ture in India, it promised the then lays the real victory. norms led to easier accessibility government to use 80% Indian at a cheaper price than before.

Kaleidoscope June, 2017 13 ARTICLE

Software development was also taken in the time but other fac- setting up the National considered as an industry and tors were also involved in hinder- Informatics Centre, funding Army hence, was given various tax ing India’s growth. The war with Radio Engineering Network, pro- concessions. Pakistan in the year 1971 also saw moting Software Export, funding The Indian political scenario various US led sanctions made the establishment of Regional and demographic also saw the on the import of various techno- Computer Centres (RCCs) change in their mindset. As ear- logical equipments and software. with main frames, establish- lier, digitalization was considered Quadrupling of Oil prices in 1973 ing the Computer Maintenance to be a bane rather than a boon. also saw delay in the import of Corporation and also funding Air It was considered unnecessary in computers. ECIL was yet not that Defence Ground Environment the poor economy like India as equipped with technology and System Development.9 was not successful in selling data the economy was driven by the The exit of IBM in the year 1978 processing systems to the private workforce. It was felt that intro- though propelled the private sec- companies. During this time peri- duction of computers could just tor entry into the space as they od, India was left behind in com- eliminate a large workforce. The were vying to fill the spot left parison to its west counterparts. Ministry of Labour, Employment by IBM. India from 1980s slowly Important contribution of ECIL and Rehabilitation had set up began to shed its socialized eco- was towards the defence. a committee in 1969 under the nomic policy and privatization chairmanship of R.Venkataraman DoE also took various steps was given a lot more impor- to examine the impact of automa- like, establishing the National tance. The number of computers tion on employment. The com- Centre for Software Development increased from 1000 in 1978 to mittee was later chaired by V. M. and Computing Techniques 80,000 in 1990. Dandekar and came to be known (NCSDCT) at TIFR, Mumbai, as the “Dandekar Committee on The time period of 1971-91 could automation”. In the year 1972, be considered into two parts viz. the committee recommended 1971-78 and 1978-90. 1971-78 to have strict controls on the in- was the time when the country The world first witnessed troduction of computers in the witnessed a tremendous po- government departments and in- the commercial use of litical instability. The introduc- dustry. Organizations too had to tion of FERA (Foreign Exchange take permission from their labour computers in year 1951 Regulation Act) also demotivated a lot of global players resulting in force before introducing comput- with UNIVAC I (Universal ers in their respective organiza- the exit of IBM that had a domi- tions. The report of this commit- Automatic Computer I) nant role in the India’s digital tee constrained the introduction sector. produced in the United of computers in banks, insurance The then Government brought companies and many private States of America by J. significant change in the policies companies8. The success of com- and helped in ushering the sec- puterized reservation system in Presper Eckert and John tor with more private players in the railways changed the view- Mauchly. India’s journey the process. Software Technology ing aspect. Instead of cutting the Parks were formed. Two public job, digitization in railways saw a towards digitization sector companies were formed, surge in manpower as more peo- began in the year 1955 Bharat Sanchar Nigam Ltd. and ple were required to handle the Videsh Sanchar Nigam Ltd. to reservation process. It also saw with the installation of establish efficient communica- the end of long & tedious waiting tion channel throughout the na- time for reservations and helped HEC-2M at the Indian tion. Public telephone booths in curbing various malpractices Statistical Institute (ISI) at were also formed to bring com- that were involved in the booking munication to every door steps. of a rail ticket. Calcutta (now Kolkata).1 These telephones were backed Though various initiatives were by the microcomputers and India

14 KaleidOscope June, 2017 ARTICLE witnessed its first communication revolution. This was the first ma- jor step towards making a digital India. Satyanarayan Gangaram Pitroda more famously known as Sam Pitroda, a telecom engineer by profession, played a crucial role in bringing and building the Indian Information Industry. By the end of 1990, Indian econo- my was crumbling and India was unable to pay the external debts. A new India was in the offing that would shape the generations to come.

Liberalization Effect with the foreign partners. Indian software would pick it up as 00 (1991-98) IT sector grew by 45% during and hence, it would behave as if it Pre liberalization era had a lot of the year 1991-98. Thomas L. were 1900. This could have affect- self inflicted sanctions and also Friedman in his book, ‘The world ed very large businesses and sci- by the west world but instead of is flat’ describes three major fac- entific community. The world was deterring India’s path towards tors that contributed to India’s in short supply of programmers becoming an IT giant it made recent attractiveness to knowl- that could program in English. It India a more self reliant nation. edge industry companies in the was like a Pandora box filled with Opening of the economy just pro- U.S.:1) a huge amount of fiber- gifts for Indian IT companies and vided the necessary thrust to the optic cable was laid in India by helped many companies to break industry. This development was U.S. companies in the 1990s, into Fortune 500 list. coupled with India’s success in which became incredibly cheap Call Centres were the new phe- the space technology. The export after the dot-com bubble burst in earning which was around USD nomena in boosting Indian Digital 2000, giving Indians a nearly-free growthA large Indian community 128 million in 1991 increased to broadband connection to the U.S.; USD 1759 million in 1997.10 in the Silicon Valley also boosted 2) India’s Institutes of Technology India’s prospect in emerging as From being a consumer, the pe- provide world-class education in an IT giant Many foreign com- riod till 1990 had created a pool engineering, computer science, panies had set up their establish- of software engineers and experts and management; and 3) thanks ment in India as Business Process that were ready to help out the to its history as a former British Outsourcing (BPO) in order to world will IT solutions. Three colony, India has the world’s sec- handle their back end processes major steps regarding IT sector ond-largest population of English that took place because of the lib- speakers. India’s Tomorrow eralization were: Cheap labour was another factor (1998- 2014) • Convertibility of rupees to for- that brought India at the fore- The year 1998 saw a surge in eign exchange was eased front of the digital world. This India’s activities in the digi- • Software companies were al- factor was propelled by the Y2K tal sector when Atal Bihari lowed to introduce IPOs (Initial crisis. Y2K crisis originated in Vajpayee, the then elected Public Offerings) in the market the US and it refers to the year Prime Minister declaring IT as • No duty was charged on the 2000. As all the software informa- ‘India’s Tomorrow.’ The NDA import of software tion stored for years 1996, 1997 government implemented vari- and others used only last two ous policies recommended by Private players were allowed digits 97, 98, it was feared that Information Technology Task to have their own satellite links as the year 2000 approaches, the Force with the Deputy Chairman

Kaleidoscope June, 2017 15 ARTICLE of the Planning Commission as its • Suggesting passing of cyber players. Later the broadband pol- Chairman. Various recommenda- laws by the Parliament.11 icy in the year 2004 changed the tions strengthening the digitiza- whole communication environ- tion process were: The passage of the Information ment in the country. Technology Act in the year 2000 Broadband connectivity was • Zero licence fees to start gave a facelift to the digitization aimed at having 20 million sub- Internet services. of the nation. The act made cor- scribers. Licensed Internet Service respondence via e-mails legal, • Removal of the monopoly of Protocols (ISPs) were allowed to allowed digital signatures, ar- VSNL (a public sector company) install fibre to home, cable net- chiving of legal documents were for providing international gate- works and Direct to Home (DTH) permissible. E-Commerce sector ways for the Internet. facilities. Wi-Fi connectivity was found relevance by the passage • Allowing private Software also promoted and VoIP (Voice of the act. Cyber Crime like hack- Technology Parks to provide in- over IP) was legalised by TRAI. ing of private information, infect- frastructure to small and medium Between 2000-2010, the cyber IT companies. ing system by viruses, publish- ing of objectionable content were world had taken a formidable • Allowing Public Call Offices to brought under its ambit. shape in the Indian Diasporas provide Internet services to the but mainly was restricted Another major step in bringing public in addition to telecommu- with the young demography digitization to every doorstep nication services. Communication via mail, social was the merging of DoE with • Expanding the definition of IT hangouts on the internet began Ministry of Communication. A to include IT enabled Services to become an important platform. telecommunication policy was (ITeS) and BPO besides software With first mobile services being brought in the year 1999 creat- development. introduced in India in the year ing a wider platform for private • Eliminating import duty on 1995, by early 2000s it had become disks, displays and many other a phenomenon. Introduction of items. Yahoo, Orkut, Facebook, Twitter Between 2000-2010, the changed the way we communi- • Eliminating import duty on cyber world had taken a cated. Smartphones later revo- capital goods used to manufac- formidable shape in the lutionized the sector of commu- ture IT products. Indian Diasporas but mainly nication; it became cheaper and • Setting up a National Council was restricted with the young affordable for the mass. By 2014, on IT education to improve edu- India had 943.7 million mobile demography Communication cation standards and creating a phone users, 350 million internet pool of good educators. via mail, social hangouts users, 134 million active social • Setting up one Indian Institute on the internet began media users, 97 million unique of Information Technology in to become an important mobile phone internet users. each state to increase the avail- platform. With first mobile Environment of India was about able human resources pool. services being introduced to change and a new turf was al- • Providing Internet connectivity in India in the year 1995, by ready established where Indians to all Universities, colleges, hos- early 2000s it had become a would shape their future. pitals and selected high schools. phenomenon. Introduction • Stipulating IT literacy as essen- of Yahoo, Orkut, Facebook, The Revolution tial requirement for all future jobs Twitter changed the way we (2014 - Till Date) in the government. Making sug- The world had already by 2014 communicated. Smartphones gestions for training programmes witnessed the power of social for the existing staff in govern- later revolutionized the media and digitalization in form ment departments. sector of communication; of Arab Spring. 2014 general elec- • Suggesting framing a national it became cheaper and tion was in the offing and none policy on information security, affordable for the mass. had the clue, the way it was going privacy and data protection. to how it would affect the country.

16 KaleidOscope June, 2017 ARTICLE

The election was to be fought on a newer turf and that was the ‘digi- tal turf’. The current government aggressively used the digital plat- form to promote its vision for a corruption free, ethical India. The new government was formed under the leadership of Narendra Modi. His vision to promote gov- ernance and for inclusive growth inspired millions. He identi- fied that the only way billions of Indians could be brought under one umbrella was through a digi- tally empowered nation. Hence, in the year 2015, Digital India ini- tiative was started. Key areas of Digital India will see an invest- by Competition Commission focus of Digital India are: ment of Rs.1.13 lakh-crore and of India. The World Bank and • Broadband Highways 18 lakh direct or indirect jobs. It Central Vigilance Commission • Universal Access to Mobile is estimated that by 2019, about pegs the procurement estimates Connectivity 1.7 crore young Indians will have at INR 18 lakh crores. • Public Internet Access proper training in IT, Telecom Out of the total procurements, Programme and electronics which will direct- PSEs alone procure INR 8-10 lakh ly lead to 1.7 crore jobs for Indian • e-Governance – Reforming crores worth of public procure- Youth in about four years from Government through Technology ment and the procurement of now. PSEs is growing at the rate of 10%. • eKranti - Electronic delivery of The current scenario of digitaliza- Pursuant to the recommenda- services tion could be understood by the tions of the Committee on Public • Information for All mere fact that majority of the or- Procurement (CoPP), a Central • Electronics Manufacturing ganizations have gone the digital Public Procurement Portal (CPP) • Digital or IT for Jobs way to promote corporate gov- has been set up in order to pro- ernance and bring transparency vide comprehensive data and • Early Harvest Programmes12 in their functioning. The rising information relating to public Digital India aims at bringing key corruption in the country can procurement. This portal is be- utilities to the Indians. It would only be slowed down by bringing ing presently used by Ministries/ help in bringing the services like transparency at every level and Departments, CPSEs and various banking to the palm of the citizens digitization is an important tool autonomous and statutory bod- in form of mobile banking. The to achieve it. Public Sectors have ies. Instructions have been issued recent drive of demonetization efficiently utilized it and can be to all ministries and departments of 500 and 1000 rupees notes has more advently seen in the public to commence e-Procurement brought this aspect to the picture procurement process. with respect to all public procure- that it is an apt time to move from In India, public procurement ments valuing INR 2 lakhs and cash based to cashless economy. forms 30% of India’s GDP. In fact, more. This is done with a purpose Digital India would also help in for some departments such as to enhance transparency and ac- promoting the ease of doing busi- railways, telecom and infrastruc- countability in procurements. ness as it would cut across long ture related departments, pro- e-Procurement has been gaining tedious process in the physical curement forms 50% of their an- momentum and this can be seen world. It has changed significant- nual budget. Numerically, India from the fact that at present, 4000 ly and in coming years it would spends INR12-15 lakh crores on tenders (approx procurement see further drastic change. public procurement as estimated value of INR 30,000 crores per

Kaleidoscope June, 2017 17 ARTICLE

and automate many back office a better control over the payment functions related to technology, cycle and ensure that unneces- services and human resources. sary delays are avoided. This also ERP systems not only help in au- helps the management in elimi- tomatic updation on inventory nating human interface in mak- and requirement for procurement ing payments thereby reducing but it also helps in centralised grievances of the suppliers with procurement but decentralised respect to timely payments. delivery. This reduces delays and Also, most PSEs have adopted the ensures time bound delivery. system of online Grievance and Many PSEs like GAIL have intro- Redressal Cell wherein the sup- duced Bill Watch System wherein plier, stationed anywhere across the supplier or contractor can the world can post their problem with respect to tendering, pay- annum) are floated per month us- check the status of their pay- ments, delivery etc. on the con- ing the facility of CPP and more ments online. This helps the sup- cerned website. This not only than 43,000 suppliers/ bidders are pliers to know the payment cycle ensures timely filing of grievance registered with this platform. In and plan their business accord- by the supplier and quick re- addition, many departments and ingly. Through the bill watch and dressal of the issue but also saves CPSEs have their own e-Procure- similar systems, the management time, money and physical effort ment portals. and CMD of the organisation can also know the payment sta- of the supplier to travel to the Government e-Market Place is an- tus to the suppliers and contrac- Company’s procurement division other very innovative step by the tors. Through this they can keep for every minor issue which can Indian Government towards digi- otherwise be resolved by click of talising procurements in the gov- the button. ernment and related sector so as Many Ratna CPSEs have even to ensure transparency and pro- Many PSEs like GAIL have advanced towards e-Office and mote healthy competitiveness. introduced Bill Watch a paperless system which would Public Sector Enterprises commit System wherein the not only transparency enhance huge expenditure on procure- efficiency, but also help the ment and also have an elaborate supplier or contractor can environment. system with lot of checks and India currently has over One bil- balances so as to ensure trans- check the status of their lion mobile phone users, over 460 parency and accountability of payments online. This helps million internet users which is the procurements being made. 34.8 percent of the total popula- Presently, almost all the PSEs the suppliers to know the tion. In these circumstances, or- have been following the e-ten- payment cycle and plan ganizations are finding the digital dering route wherein, tendering platform to be more effective and process is initiated and com- their business accordingly. are using it for- pleted online, so as to minimise Through the bill watch human interface and probability • Brand Recognition of malpractices in award of ten- and similar systems, the • Brand Loyalty ders for procurements. In fact, • Brand Authority almost all CPSEs have adopted management and CMD Enterprise Resource Planning or of the organisation can • Better Ranking in Search Engine ERP systems, so as to reduce or • Cheaper than traditional media even eliminate any human inter- also know the payment • One to One Interaction with vention or manual inputs in busi- status to the suppliers and consumer/stakeholder ness management. ERP software provide end to end integrated ap- contractors. • Connecting with billions of plications to manage the business netizens

18 KaleidOscope June, 2017 ARTICLE

• Lesser Response time for Grievance Redressal • Showcasing achievements, ac- tivities (CSR), Industry Policy, Motivations, Practices • Promotion of e-governance and better corporate governance through digital platform

The country has come a long way since 1955. It has gotten over the fear of job reduction as it gave a new industry to the country. From computerized reservation of railway ticket in 1986, users now get their ticket on their mo- a huge step towards enabling the 2. History of Computing in bile phones and now even more mass in rural areas but a lot has India (1955-2010), V Rajara- pro-active as consumers could to be done. Government alone man, pg. 15, IEEE Society, directly tweet to the concerned would not be able to accomplish Bangalore. ministry. it as it requires huge investments. 3. Ibid, Pg. 17. India has played a significant role Therefore, all the corporate world in building of the digital world has to come together to enable 4. India and the Computer – A and has developed itself from a the digitalization process of the Study of Planned Develop- consumer to developer. It is con- entire country. ment, C. R. Subramanian, sidered to be a hot destination for We have to move a step above pg.1, Oxford University Pre- the digital world because of the the Gross Domestic Product ss, New Delhi. tremendous opportunities that and see how we could increase 5. See Ref. 2, Pg. 19. are yet to be explored. The value our Gross Domestic Happiness of any democracy is in participa- (GDH). Digital India is the tool 6. See Ref. 4, Pg.27. tion and digital world has made it to achieve that. Through digitiza- 7. See Ref. 2, Pg. 3. possible in the truer sense. tion we could bridge the widen- We have seen the initiation of ing gap existing in our economy 8. Report of the Committee the plan and we have a lot to do so that basic amenities like health, on Automation, Ministry of before we achieve the inclusive education and employment trick- Labour and Rehabilitation, growth agenda. We need to create les down to every strata of the Government of India, New smart villages in line with smart society. Therein lies the essence Delhi, 1972. of true development. Through cities by building a strong IT in- 9. See Ref 2, Pg. 28. frastructure. The Government the initiative of Digital India, we is taking up a National Optical have reached the crux of the soul 10. India’s Software Industry, Fibre Network which will ensure of this great nation and at the nub Technology Adaptation and access to the country’s 2,50,000 we will rise to be the country we Exports: How some Develo- grampanchayats. The$200 billion always hoped to be. ping Countries got it right, project involves laying 6,00,000 Subhash Bhatnagar, pg.95- km of fibre across the country. Reference 124, Vandana Chandru (Ed.), BSNL, RailTel and PowerGrid are 1. The first Computer in India, World Bank. the three PSUs which have en- in Computer Education in 11. See Ref. 2, Pg. 50-51. trusted with the mammoth task. India – Past, Present and The initiative will provide high Future, Mohi Mukherjee, 12. http://www.digital- bandwidth services in remote and pg.13, Concept Publications, india.gov.in/content/ rural areas of the country. This is New Delhi. programme-pillars

Kaleidoscope June, 2017 19 ARTICLE Bridging the Digital Divide - RailTel’s Contribution Towards Digital Inclusion

R. K. Bahuguna CMD, RailTel

ailTel is an integral part establish a public Wi-Fi network capabilities developed by RailTel of Digital India Mission initially covering 400 railway sta- with sophisticated access point Rwhich envisages creat- tions across India. As on 31st May technology of Google, enabled ing a Digital society for inclusive 2017, public Wi-Fi services have the idea of this project to come to growth. We are continuously been commissioned at 118 major reality. striving towards putting effort in railway stations across the coun- With very low broadband pene- digitalizing India. Be it our proj- try. The service is branded un- tration, and continuously increas- ects or be it our CSR activities, the der RailWire, RailTel’s brand for ing Wi-Fi enabled devices (most- focus remains same to bring the broadband service to masses. ly smartphones) sales in India, advantages of Digital world to Railway Stations being one of the having a public place with most the mass. oldest form of public infrastruc- footfalls enabled with high speed Access to high speed affordable ture, are generally a central point broadband internet enables the internet is a basic necessity today of most of the towns in India. community in numerous ways. yet the availability of the same Cities grew around the railway Appreciation for the service has is not upto the demand scale. stations, as they were the basic been received from people from To bring affordable internet to modes of public transportation in all walks of life, visiting Railway households we have started our most of the areas. A railway sta- Stations. retail broadband service - Rail tion is a place which is accessed Due to recent cash shortages in Wire - which creates an ecosys- and frequented by people from the country, people were blessed tem of growth for others as well every walks of life, every class, so- to have a reliable and continu- by roping in Local Cable opera- cial strata and railway stations are ous connectivity to enable digi- tors as our Last Mile connectivity present in the remote areas of the tal transactions, helping in a dire partners. Currently we have more country as well. Indian Railways hour of need. RailTel launched than 1 lakh customers across remains a very big mode of trans- ‘Digital Payments Promotion India and the number is rapidly port with 2.3 crore people using Campaign’ in Dec’16 and Jan’17, increasing. Railways to commute per day on training/making people aware of To bring fast and reliable broad- an average, it is one of the ma- the benefits and modes of digital band service to people on the go jor touch points for an average transactions, almost 7000 citizens RailTel started implementing the citizen. Providing the commuters were covered at multiple loca- world’s largest public Wi-Fi proj- and local population connectiv- tions. Major part of it was connect- ect of providing fast Wi-Fi service ity to broadband internet services ing, helping and training people across 700 railway stations across from WiFi hotspots will facilitate at Railway Stations use Digital the country. With its state-of-the- in the overall penetration and use Payment methods. Kacheguda art high capacity telecom network of internet, thereby contributing Railway station has become the across length and breadth of the to the development of the region. first station with 100% digital country, RailTel took up this proj- Considering these facts along- payment coverage thanks to the ect in partnership with Google to with the countrywide network Wi-Fi based PoS terminals using

20 KaleidOscope June, 2017 ARTICLE

bringing internet service to the rural population and RailTel is proud to partner in this project. Bharat Net - erstwhile National Optical Fibre Network (NOFN)- project is an ambitious project of Govt. of India which aims to pro- vide high speed broadband con- nectivity to 2.5 lacs panchayats across the country over fibre op- tic cable. This will not only create a scalable telecom infrastructure but also democratize information by reaching out to the uncon- nected rural population. Under phase-I, RailTel has been allotted Railwire station Wi-Fi. access various E-Gov services 8768 GPs for providing broad- With better connectivity, the need etc using the high speed net pro- band services in the States of for physical mobility to different vided at station. This project is a Gujarat, Daman and Diu, Dadra places to get things done gets re- significant milestone in achiev- and Nagar Haveli, Puducherry & duced. The connectivity provid- ing the dream of connecting mil- North Eastern states - Meghalaya, ed to millions helps thousands lions of Indians to the world of Mizoram, Tripura, Arunachal of people to make a decision to internet. BharatNet is one of the Pradesh, Manipur, and Nagaland. use the digital method to connect most important component for All the contracts for the Phase-1 & talk, submit forms, pay bills, work have been awarded. submit applications & queries The work for providing cut- on online forums on daily basis. ting edge infrastructure through BharatNet is a challenging All this has a direct impact on the BharatNet is on full swing. carbon footprint of the commu- project for RailTel in many RailTel have already completed nity. Currently, more than 6 mil- all the GPs in Puduchery and it aspects. The mammoth lion people are using the system has been successfully commis- per month where 30% of the us- task of connecting the sioned in Mar’15. In addition to ers are using internet for the first this, all the GPs in Anand District unconnected part of India time. The data consumption by & Vadnagar block of Gujarat, the user in a span of 30 minutes came with it’s fare share Unakoti District of Tripura & is more than daily (one day) con- Bishnupur District of Manipur of roadblocks. The terrains sumption of mobile data services. have been commissioned in all The project also helps in increas- allotted to RailTel in North respect. Work in other gram pan- ing the broadband penetration in chayts are on track and we expect East area are hilly area and the country that too with quality to meet the deadlines. specially for the users in Tier-2 & difficult to reach. Narrow BharatNet is a challenging project Tier-3 towns. roads, non existent basic for RailTel in many aspects. The We are also working on provid- mammoth task of connecting the ing Wi-Fi connectivity in 200 infrastructure and harsh unconnected part of India came rural railway stations where weather made it even with it’s fare share of roadblocks. people from surrounding vil- The terrains allotted to RailTel in lages can come to station to ac- more difficult to lay OFC North East area are hilly area and cess high speed internet. We are cable for creating a robust difficult to reach. Narrow roads, also planning to set up small ki- non-existent basic infrastructure osks in those rural stations with network. and harsh weather made it even computer set ups to help people more difficult to lay OFC cable

KaleidoKaleidoscope June, 2017 21 ARTICLE for creating a robust network. Once completed, BharatNet will change the telecom scenario of India especially in rural India. Internet is no more a luxury but a necessity for inclusive growth of individual and as well as the country. The rural population, in India which is about 70% of the country, is underdeveloped and deprived of proper digital inter- face. RailTel is also developing telecom infrastructure in North East area by creating intra/inter district network connecting all District Head Quarters (DHQ) Block of Rohtak District which These centres are provided and SDHQs (block) in the respec- aims to provide Digital Literacy to with digital infrastructure like tive states under the NE1-NE2 over 1000 beneficiaries in a year. Railwire Internet, Laptops, project of USOF/DoT. North east- The training is being provided Printer, Projector with screen etc. ern states being one of the most free of cost to all beneficiaries in Beneficiaries of CRIC centres in- unconnected areas, this project partnership with a NGO (Digital cludes people from all spheres of is surely going to be a landmark Empowerment Foundation). life like students, teachers, adults project in bringing telecom infra- (focus on unemployed youth, structure to the farthest part of women, farmers), Panchayat Me- the country. Due to recent cash mbers, anganwadi Workers, self With a vision of connecting all helpgroups, Govt. employees higher centres of learning and shortages in the country, (agriculture, rural development, research by bringing together all people were blessed health workers, etc.). We are also stakeholders from science, tech- planning to provide Free Wi-Fi nology, higher education, health- to have a reliable and facility at 200 villages benefitting care, agriculture and governance continuous connectivity to over 2 lakh of rural population, to a common platform NKN Digital Service Centers at 10 rural (National Knowledge Network) enable digital transactions, Railway stations across India pro- project started rolling. RailTel helping in a dire hour of viding digital literacy & e-Gov is an implementation partner services, Digital Literacy Centers in this project as well. Our CSR need. RailTel launched at 2 villages of Varanasi, Women (Corporate Social Responsibility) ‘Digital Payments empowerment & skill develop- projects are also focused on ment center in: (1) village of Delhi, achieving the goal of Digital promotion campaign’ Telemedicine setup at (2) railway India. We have already provid- in Dec’16 and Jan’17, dispensaries in MP, Provision ed high speed Wi-Fi facility at of IT infrastructure including National Rail Museum and in training/making people desktops, printers, scanners, processof providing the service at aware of the benefits projectors, etc. at (3) Sanskrit 5 more National Heritage sites of Colleges being operated by Delhi including Red Fort, Qutub and modes of digital Badrinath & Kedarnath Trust and Minar, Humayun Tomb, Rajpath transactions, almost 7000 many more. & Safdurjung Tomb. citizens were covered at RailTel has continuously endeav- We have started Community ouring towards enhancing digi- Resource Information Centres multiple locations. tal literacy and furthering digital (CRIC) at 5 Villages of Meham inclusion.

22 KaleidOscope June, 2017 ARTICLE ‘Digital India’ is fuelling ‘New India’

Dr. Ashwini Kumar Sharma DG, National Institute of Electronics and Information Technology

ndia today stands at the turn- synchronized and co-ordinated Institute of Electronics and Infor- ing point of a transforma- engagements. The ‘Digital India’ mation Technology (NIELIT) Itive phase. The day is not far programme is being coordinated – HRD arm of the Ministry of when India would be placed in by the Ministry of Electronics and Electronics and Information the list of developed nations. The Information Technology (MeitY) Technology (MeitY), Government world’s largest democracy has in collaboration with various of India is committed to take for- taken a definite step to usher a Central Ministries/Departments ward the vision of ‘Digital India’ digital revolution. and State Governments. through capacity building and The Government has embarked The Digital India vision will en- skill development initiatives. on the ambitious ‘Digital India’ dow the 1.2 billion citizens of NIELIT, guided by the futur- program, which is based on three India with the power of technol- istic vision of Secretary, MeitY, fundamental pillars – to create ogy. Currently, less than 20% of Hon’ble MoS (E&IT, L&J) and digital architecture as a utility for the Indian population has access Hon’ble Minister (E&IT, L&J) is citizens of India; to ensure digi- to any computing device. The tirelessly making efforts to bridge tal delivery of services; and to Digital India campaign primarily the ‘digital divide’ through skill digitally empower the citizens aims to impact small towns and development leading to the em- of India. Digital empowerment rural areas, where a big chunk ployability of youth, especially refers to digital literacy and es- of the population is totally un- for the marginalized sections of sentially means that people, who touched by digital technology the society. may not be literate, are trained and the internet. The objective of NIELIT not only to handle digital devices so as to In order to achieve this target, includes development of human take advantage of e-Governance there is a need for an unprec- resources and skilled profession- and digital services and make edented level of innovation to als in Information, Electronics a meaningful transformation in deliver products and solutions to and Communication Technology their livelihood. this set of new users. For example: (IECT) by providing quality Since the launch of the ‘Digital by using new technologies farm- training and accreditation servic- India’ Programme, several initia- ers would be able to speak to their es, but to also develop and pro- tives have been taken for empow- device for the latest mandi pric- mote the culture of market and ering the common man in areas ing. Women’s self-help groups all nurture industry oriented design relating to health, education, skill over the country may be able to and development, besides pro- development, labour and em- avail the benefits of the Jan Dhan viding consultancy and services ployment, commerce etc. These Yojana on a handheld device. to masses. NIELIT offers courses initiatives are targeted to prepare Simplification of technology at both in the Formal as well as the India for becoming a knowledge both the hardware and software Non-Formal sectors and is also economy and for bringing good level is going to be critical here. one of the National Examination governance to citizens through In this context, the National Bodies which accredits institutes/

Kaleidoscope June, 2017 23 ARTICLE organizations for the conduct of basic digital literacy with a click till 2040. courses in the Non-Formal Sector. of a button. At present, NIELIT is Thus, the ‘Digital India’ initiative NIELIT has also endeavored to skilling about 8+ lakh candidates is a promising opportunity to use increase its PAN India presence per annum, which includes wom- technology to revitalise our edu- through the growing network of en, rural youth and under-privi- cation system and address the 37 own Centres and about 10,000 leged sections of the society. Since learning crisis that our country training partners spread across inception, NIELIT has trained faces. Innovative technologies nooks and corners of India. about 50+ lakh candidates. today are creating new forms of Examinations of Digital Literacy Emerging and evolving technolo- adaptive and peer learning, in- programs are conducted in the gies like graphics-based informa- creasing access to trainers and Online mode and digitally signed tion systems, mega data, cloud mentors, and providing useful e-Certificates are issued to suc- computing, analytics and the in- data in real-time. cessful candidates. The e-Certifi- ternet of things (IoT) is having a cates are also linked with Digital Digital India, implemented huge impact on the life of people. Locker and NIELIT is among the with vision and commitment, In the recent times, NIELIT has foremost educational institute in can catalyse such initiatives by embraced state-of-the-art tech- the country to institutionalize this creating an enabling environ- nologies, in its truest sense. As a mechanism i.e., linking of e-Cer- ment across the country. The result, NIELIT has registered a tificates with Digital Locker. focus of the Digital India pro- stupendous growth in the last few gramme is on being transforma- years. Its revenues have grown India’s population is about 1.25 tive– to realize Indian Today (IT) from about Rs. 120 Cr. in 2011-12 billion (125 cr) with literacy rate + Information Technology (IT)= to about Rs. 351 Cr. in 2016-17 (un- of about 74% and presently, India Tomorrow (IT). audited) – a jump of about 192% India’s youth population is 550 For the success of ‘Digital India’, which could be achieved due to million, or about 44% of the total the wagon of efforts would re- proactive use of technology and population. In 2020, the average quire two engines – one at the process re-engineering initiatives, Indian will be only 29 years old front and the other at the back. It and by also aligning its vision – compare that with 37 in China is the combination of two strong with the many landmark initia- and the US, 45 in West Europe forces with the right ‘push’ and tives that have been promulgated and 48 in Japan. 65 per cent of our ‘pull’ effects that enable carrying by the Government of the day, people will be in the working age any heavy train forward. When under the dynamic leadership of group (15-59 yrs), and this age you think of targets that are of Hon’ble Prime Minister and his advantage for India is expected to serious consequence to a coun- team of Hon’ble Union Ministers. continue for at least three decades try’s future, like ‘Digital India’, NIELIT is also the preferred agen- you cannot help but envisage the cy for many State Governments same complementary - additive for rolling out IT Literacy For the success of ‘Digital effect. Public enterprises have Programmes for its employees India’, the wagon of efforts the right vision, the leadership and the masses. The NIELIT view, the grip over deep issues courses have also been recognized would require two engines and a legacy of insights but they by many State Governments for – one at the front and the alone cannot tug a formidable recruitment/ promotion of em- goal northwards unless they are ployees. NIELIT’s industry ready other at the back. It is the supported by some strengths that courses are also retrofitted with combination of two strong private sector quintessentially soft skills components, lead- offers. ing to enhanced employment forces with the right ‘push’ Thus, concerted efforts by the opportunities. and ‘pull’ effects that government, opposition, admin- NIELIT is the centre of digital em- istration, corporate, and citizens powerment in India by minimiz- enable carrying any heavy can help realise the dream of India ing the digital divide through skill train forward. as a developed nation emerging development and by providing as a global super power.

24 KaleidOscope June, 2017 ARTICLE Digital Payments Security

Rama Vedashree CEO, Data Security Council of India (DSCI)

ndia is witnessing an un- Internet banking, mobile banking security and privacy challenges. precedented wave of Digita- is scaling up multi-fold to meet For growth and sustenance of Ilization, unleashed by enter- the country’s financial inclusion digital payments momentum and prises across different verticals goals, a new disruption is hap- fulfilment of the financial inclu- be it Telecom, Banking, Media & pening through a digital mobile sion & less cash economy’s objec- Entertainment, eCommerce, har- payments wave. tive, security and assuring a safe nessing innovations in Mobile, Multitude of players in the eco- experience to consumer, is of ut- Cloud and Social Media Tech- system are contributing to provi- most priority. nologies. Government, both sion the infrastructure platform, Recent security breaches lead- central and states, are all trans- services, applications to enable ing to economic loss uncover the forming the way public services digital payments–Banks, Digital dark truth about vulnerabilities are delivered online, anytime- Payment Platforms, Payment of various digital payments chan- anywhere. Initiatives ranging Gateways, Telecom/ Cloud pro- nels. The recently launched UPI from ‘Digital India’ to ‘Smart viders/ mobile/ PoS Device, Ori- by the government is considered Cities’ enabled by a Mobile First, ginal Equipment Manufacturers to be a technology marvel as it Cloud First strategy of govern- (OEMs) and Application Devel- facilitates account to account ment and national identity plat- opment. Digital payments run on payments in just one single click. form, Aadhaar is redefining how twin engines of Application and However, this simplicity could be we can undertake a digital Application program interface used against the users if adequate transformational journey at a (API) spanning end user devices measures such as password pro- country level. to backend computing infrastruc- tecting their device, regularly The most recent momentum wit- ture and platform as a whole. changing M-PIN, using two fac- nessed in India in digital pay- Authentication and authori- tor authentication and others are ments and government’s drive for zation now is poised to span not undertaken. a ’Less Cash Economy’ is show- password, PIN, OTP, CVV and Another important factor affect- casing how government, enter- Biometrics. Government is also ing digital payments security is prises and consumers can come leading many initiatives such as that malwares are being designed together to help India leapfrog Unified Payments Interface (UPI), to target mobile banking applica- into a digital economy. The bank- Aadhaar Enabled Payments tions. Such malwares are capable ing sector has taken the lead in System (AEPS), Aadhaar Pay- of not only capturing sensitive fi- adopting innovations in financial ments Bridge (APB), and Unstru- nancial information but can also technologies, and the digital pay- ctured Supplementary Service initiate and perform transactions ments industry and new payment Data (USSD) Banking through on the user’s behalf. In order to banks are together disrupting the UPI, etc. This paradigm shift in mitigate the risk from such mal- way consumers perform financial financial services fuelled by digi- wares, both service providers transactions or payments. When tal technologies, is core to the and users, have to be diligent in

KaleidoKaleidoscope June, 2017 25 ARTICLE

Economy’, MeitY, Google India and DSCI have undertaken an initiative on security awareness for digital payments and are on- boarding ecosystem partners as alliance members to support the national cause. This initiative is planned to drive awareness by es- tablishing change agents in both demand and supply side of the community, hence, resulting in a two pronged approach to mutu- ally complement each other while covering security aspects in three subject areas – (a) security aspects in government initiatives like keeping their respective digital Framework, DSCI Data Privacy BHIM application based on UPI, payments infrastructure secure. Framework, etc. for payment ser- AEPS, USSD, (b) security aspects Regulators and industry bodies vice providers to implement. while dealing with digital wallets are taking steps to address secu- While government and finan- and mobile banking and (c) secu- rity and privacy issues by provid- cial services or digital payments rity aspects around online bank- ing guidelines and best practices. sector has undertaken several ing and various card schemes. One of such affirmative steps is initiatives to drive digital pay- • ‘Digital Payment Security Aw- by Reserve Bank of India (RBI) ments, end users still do not feel areness Campaign’ will engage- which had published a detailed confident in using them. One of communities including individu- set of guidelines on Information the major reasons of this under- als (users), micro, and small and Security, Electronic Banking, utilization may be the apprehen- medium businesses, traders, etc. Technology Risk Management sive nature of end users, arising making them aware of best prac- and Cyber Frauds. Recently, because of the limited security re- tices for using PoS machines, mo- the Ministry of Electronics and lated knowledge of these modes. bile applications, etc. and do’s and Information Technology (MeitY) Multiple public and private play- don’ts of various digital modes. ers are working in making the had also published a draft titled • ‘Digital Payment Security citizens aware on the function- ‘Security of Prepaid Payment Alliance’ facilitating the ecosys- ality and utility aspects of these Instrument Rules 2017’ that temto deliberate on a common modes, but providing security as- laid out information security agenda while focussing on policy, surance, needs a long term digital requirements which Pre-paid deriving best practices from glob- literacy and security awareness Payment Instrument (PPIs) pro- al success stories, insights around by all stakeholders. Apart from viders– (providers of magnetic demand side of the ecosystem increasing the adoption of these strip cards, smart cards, Internet through campaign learnings. accounts and wallets, mobile ac- modes through security assur- counts and wallets, and vouchers ance, it is also our prime duty Public sector enterprises can con- among others) would be required to make the end users aware on tribute significantly by partner- to comply. RBI has also issued a the basic security aspects of pro- ing and leveraging the awareness draft on Master Directions on is- tecting their digital identities on campaign to its workforce and suance and operation of PPIs that these modes. communities where they operate. includes information security re- Any era of change, needs signifi- We seek PSE’s valuable support to quirements for PPIs. Apart from cant efforts from all stakehold- reap out maximum benefits from government issued guidelines ers in the ecosystem. Following this program and contribute to and rules, there are several indus- this principle and our honour- the noble cause of achieving our try standards such as PCI DSS, able Prime Minister’s vision of Prime Minister’s vision of ‘Digital ISO 27001:2013, DSCI Security ‘Digital India’ and ‘Less Cash India’ and ‘Less Cash Economy’.

26 KaleidOscope June, 2017 ARTICLE Simplifying the Cloud Journey for Government

Anvita Sharma Principal Digital Solutions Consultant Oracle India Pvt. Ltd.

ne cannot talk about to disruptive technologies like adaptive intelligence solutions. Digital India without Artificial Intelligence, Machine Omentioning Cloud. It is Learning, BI, IoT and Blockchain Addressing the challenges undoubtedly the most sought etc. will always come up. Some and initiating the change after business model and tech- digital organizations are making There is a lot that can be achieved nology infrastructure that can use of these new technologies in with a Hybrid Cloud strategy accelerate the service delivery pockets in bespoke ways, but for in Government. The only thing and innovation in Government. the large data-driven ecosystems that is needed is the right plat- There is a complete synergy be- like Digital India, these technolo- form and path. One can see that tween evolving requirements of gies will be central and cloud “Cloud First” and “Digital First” Government and the capabili- platforms providing these capa- are becoming the defacto stan- ties that Cloud can provide. The bilities will be essential. A great dards in Government, but many Cloud does deliver dual advan- example of such a requirement departments are still grappling tage. It can shrink and grow as is the smart city initiative, which to choose and decide on their re- per the requirements of existing is largely driven by technologies spective path in the cloud adop- systems and also act as a pilot like Business Intelligence and IoT. tion journey. The commonly ground to create proof of con- Another aspect that also remains discussed roadblocks are about cepts or minimum viable prod- unexplored in Government is the figuring out the right starting ucts for experimental ideas and use Software as a service model point, migration strategies, cyber this makes it the go to strategy to to provide ERPs, HCMs CX and security, regulatory compliances, execute the bimodal IT in today’s Social Capabilities as a service. data sovereignty and many times enterprises. Such solutions can truly trans- lack of skills to manage cloud form the business processes and environments. Opportunity for also create some finer citizen en- Once the starting points and ini- Transformation gagement experience, which is tial roadblocks are addressed, Cloud is a key enabler of mod- the core of Digital India’s char- there are further execution con- ernization and can help drive ter. The need is to move up in cerns like achieving the desired both business and people out- the value chain use the niche Quality of Service, implement- comes. It is absolutely essen- SaaS capabilities. Such require- ing Security standards, interop- tial that Governments reap its ments will be paving the way for erability and most importantly advantages in a complete and a Hybrid Cloud strategy where the coexistence of business as holistic way. While there are Government clouds can use the usual and the innovation drive. Government clouds providing Public Cloud infrastructure as As one of the most comprehen- Infrastructure and few platforms an extension for not just addi- sive cloud player in the industry, as a service, the question of suf- tional capacity but also to access Oracle has come up with a Cloud ficiency of capacity and access the cutting edge technologies and platform and a path that is very

Kaleidoscope June, 2017 27 ARTICLE unique and personalized to the Government’s requirements and specifically ideal for the initia- tives that fall under the umbrella of Digital India.

Cloud Paths and Platforms Cloud journeys can be top-down or bottoms-up, depending on the current focus and pain points of the organization. If capacity augmentation and reduction of hardware footprint is the primary focus, then the cloud journey can begin by consolidation and mov- ing the virtualized or non-virtu- alized loads to cloud and thereby is a response to the growing vol- infrastructure as a service (IaaS), creating an effective IaaS strategy. ume and variety of data generat- including compute, storage, net- For a development centric orga- ed in today’s digital world. Users working, and platform as a ser- nization, which usually struggle consume data across a variety of vice (PaaS), including Oracle Java with longer development cycles systems and processes—data that Cloud Service, Oracle Integration or wish to build modern ap- can be used to make customer en- Cloud Service, Oracle Database plications using microservices, gagements more relevant and im- Cloud Service, and many other mobiles, API and Chatbots etc., pactful. This data-driven insight open source technologies, ac- a great starting point could be helps you connect with customers cessed in a cloud-oriented sub- Platform as service. PaaS will across marketing and sales to vir- scription model that’s priced the provide a comprehensive devel- tually all areas of your business. same as public cloud services. opment ecosystem and shorten Easy access to flexible and exten- the development and operational sible public cloud resources has pipeline by bringing in automa- Public Cloud @ Customer made their use particularly ap- tion and using methodologies of As a part of its exclusive cloud pealing to applications develop- DevOps. strategy for Government, Oracle ers. Many app builders find cloud For businesses that cater to a has brought the public cloud architectures well-suited to con- larger ecosystem of users, the within the Government Data structing and testing corporate or business priority is usually to Centres and it is popularly known commercial software. streamline processes and achieve as Cloud at Customer. This is also business transformation. Software reflective of the increase in focus Oracle’s Cloud at Customer is a as Service is a recommended on Hybrid Clouds and Public safe, comprehensive and inte- starting point in such environ- Cloud at Customer’s Data Center. grated public cloud that resides ments. Software as a Service with Cloud at Customer’s Data-center in Government’s data centres. For ERP, HCM and Social Solutions in is an interesting model where the large initiatives, it is a combina- cloud make a great value propo- data security concerns are ad- tion of front, middle and back sition. Going further-up in the dressed by bringing the public office in a single box with an ex- value chain and the considering cloud within the customer’s data tensible capacity augmentation. It the relevance, that Data brings centers. This shrink-wraps the doesn’t matter whether the start- to business, one can also priori- cloud into a machine residing in ing point is IaaS, PaaS, SaaS or tize to begin with Data as Service the customer premises without DaaS. The strategy can traverse model. Data as a Service (DaaS) is compromising any commercial top down or bottom up as per a revolutionary new service that benefits of public cloud offerings. the requirements and phase and gives you unprecedented levels Oracle Cloud at Customer pace of innovation. As a typical of connection to customers. DaaS makes available Oracle Cloud’s public Cloud, the manageability

28 KaleidOscope June, 2017 ARTICLE

compute, network and storage, to run any workload. Additionally, Oracle Cloud IaaS relies on open source components such as Linux and Xen and most importantly, it is ideal to run all popular open source applications and devel- opment environments, with an extensive library of Open Source technologies like Chef, Puppet and Docker on Oracle Cloud. Oracle Cloud also provides a consistent, secure, and optimized experience for users to deploy applications that rely on open source frameworks.

Hybrid environments will largely of the platform is taken care by IaaS is the most effective and effi- be a combination of on-premise Oracle, so that the teams can fo- cient software defined infrastruc- and one or many cloud platforms. cus on what’s important instead ture. It offers a set of core infra- Research suggests that today of dealing with brick and mortar. structure capabilities, like elastic every business is using services Since this is within the premise, from at least two to three clouds. it also takes away the challenges This heterogeneity has brought a of regulatory compliance and at It is highly recommended complete paradigm shift in secur- the same time organization will ing and managing multiple touch get benefitted with pay as you go to adopt innovations like points in a large hybrid environ- model, which helps in transition- ment. Public Cloud and Cloud ing from Capex to Opex model of Cloud at Customer in early at Customer can also provide investment. stages to foster growth an advanced level of Security Monitoring and Analytics de- Adopting an Open, and simplify the cloud rived using Machine Learning Complete and Secure adoption. This will help in algorithms to proactively manage Cloud and monitor the entire ecosystem Cloud had never been about optimizing for today and from a single pane of glass. single vendor technologies. It is an amalgamation of what works also plan for tomorrow. It is highly recommended to best for the business. Oracle had adopt innovations like Cloud at always been a proponent Open India’s iconic organization Customer in early stages to foster Standards and Oracle Public growth and simplify the cloud State Bank of India is one of Cloud and Cloud at Customer adoption. This will help in opti- gives Government organiza- the front runners, which has mizing for today and also plan tions complete support and free- for tomorrow. India’s iconic or- dom on the technology choice in adopted Cloud at Customer ganization State Bank of India is Oracle Cloud. Based on the skill one of the front runners, which sets and technology comfort in and is rapidly harnessing has adopted Cloud at Customer the organization, it can decide the power of Public Cloud and is rapidly harnessing the on the right mix of Oracle and/ power of Public Cloud to become or open source technologies to be to become one of the top one of the top banks in the world. used in the respective initiatives. Read about the Oracle Cloud at Designed according to industry banks in the world. Customer and SBI story of busi- open standards, Oracle Cloud ness transformation here.

Kaleidoscope June, 2017 29 ARTICLE “Digital India - Unlocking Potential”

Shalini Girish Director - Global Marketing Solution, Google, India

India’ Digital Revolution India initiative, a campaign de- Together with RailTel, we have Already the second largest in- signed to bring Government ser- already connected 118 railway ternet base worldwide with 400 vices online by creating a digital stations providing internet access million users, India’s internet infrastructure, increasing high to over 6 million Indians every population is projected to grow speed internet connectivity, and month. As more people get on- to 650 million by 2020. Affordable boosting digital literacy through- line, we want to empower wom- mobile devices and wireless data out the country. We’re aligned en in rural India to gain from the networks is enabling millions of on this vision and are partnering Internet and not get left behind. Indians to come online. In fact, with the Government to bring Towards this, we have launched India has the fastest growing in- this vision to life. a unique initiative in partnership ternet population in the world At Google our mission has always with Tata Trusts titled “Internet with an estimated three users been to organise the world’s in- Saathi” a digital literacy program coming online every second. This formation to make it universally that focuses on training women growth is not limited to just ur- accessible and useful. In keeping in rural India to learn how they ban India. “The Rise of connected with our global mission, we have can use the Internet in their daily rural consumer in India”, a BCG doubled down on our efforts to lives. The program is live in ten report, states that more than half bring the Internet alive for every- states, and has already benefitted of the new users coming on- one in India. We strongly believe 8M women across 85,000 villages. line will come from rural India. that a connected India with access Further, we are adapting our These new users are fueling the to the whole web will help busi- products to overcome the in- rise of Indian language internet. nesses grow, power education for frastructure and local language As per a KPMG report, “Indian the next generation and create challenges. Today, our products Languages - Defining India’s growth for the Indian economy. perform even when there is low Internet”, local Language inter- We aim to create access to the connectivity or no connectiv- net users already surpass English internet with initiatives, prod- ity. For example, last year we language users in India. These ucts, features and services that launched several enhancements users have already shown high are unique and relevant to India. to our core products like lighter adoption for online entertain- Towards that we have launched a Search and web pages, Offline ment and chat applications, and number of initiatives in India in Maps, YouTube Offline and Smart are using digital or payments, the last two years. Offline. We have also launched a shopping, and to access news and The first focus of our initiatives brand new app for India - called government services. has been to create access to the YouTube Go. Realizing digital’s potential, the Internet for every Indian. Under As majority of India’s Internet Indian Government has turned this, we have launched a major users are more comfortable in to the internet to drive growth initiative with Railtel to bring their local languages we have in the nation. In 2015, the Indian fast, high quality internet to 400 adapted our products to cater to Government launched the Digital railway stations across India. local language needs and today

30 KaleidOscope June, 2017 ARTICLE

an initiative to bring millions of businesses online and helping them grow profitably from the internet. Towards this goal we launched Google My Business (GMB), a simple and free way for SMBs to create high quality busi- ness listings on Google Search and Maps. We also launched My Business Website, a GMB feature, that would allow businesses to create high quality websites in 9 Indian languages - without cost and in under 10 minutes. To equip these businesses with digital skills, we launched the Digital Unlocked program earlier most of our product support come from not just companies this year. The program consists over 13 Indian languages, we like ours but from India’s talent- of training programs that aims have launched a new Android ed entrepreneurs who have lo- equip SMBs with knowledge of Keyboard, called Gboard that cal insights. These entrepreneurs the what, why and how of digi- now supports all 22 Indian lan- will need to build products that tal. The trainings are conducted guages. Furthermore, we have meet the needs of majority of in partnership with FICCI both launched Hindi Tabbed search, Indian users, powered by digi- online and in-classroom, and are Voice Search in Hindi and more tal technologies built for smart certified by the Indian School of recently we have launched our phone and will play a crucial role Business. In the past 4 months latest Neural Machine Translation in strengthening the economic 13,000 businesses have already to support nine Indian languages growth and creating jobs in India. been certified through these that is also integrated into the With the democratic nature of training programs. chrome browser, allowing every- the web, low cost and entry bar- Today, we could not be more ex- one in India to consume any lan- riers, we are investing in a model cited about the long-term pros- guage content on the web in these to Skill India’s large youth popu- pects for India’s economy, its 9 Indian languages. lation to learn and build appli- people and its technology sector. We realise that we can’t solve this cation for the mobile platform But as exciting as the long term problem alone and we need to to solve for India’s local needs. prospects are, there are many work with everyone in the eco- Last year we announced our challenges that we need to col- system. Towards this, we are now partnership with National Skill lectively overcome. It’s no secret working with 30 partners on the Development Corporation of that we need to prioritise our ef- Ficci Indian Language Internet India and State technical univer- forts on our country’s core issues Alliance to make the web more sities to Skill and train 2M mobile and come together to address the useful to Indian language speak- developers over the next 3 years. largest problems. When we use ers. We are also working to em- This we believe will help bridge that lens, you realise that we have power the large base of develop- a key skill gap when it comes to not even started scratching the ers in India so they can leverage creating world class mobile de- surface. We’re very excited about the fast growing mobile app veloper base in India. And our the exciting and transformational economy. There are many sec- hope is that all these developers opportunities that Internet can tors where India has huge unmet will “Solve for India”. Finally, we unlock for Indian entrepreneurs needs and they’re all very large have launched several initiatives and businesses and genuinely be- scale opportunities be it financial targeted at Small and Medium lieve that Internet will drive India services, education, healthcare or Businesses (SMBs) that contribute to become the fastest growing agriculture. These solutions will 37% India’s GDP. These include digital economy in the world.

KaleidoKaleidoscope June, 2017 31 ARTICLE Advent of Digital in Internal Communications

Samir Kapur Senior Vice President Adfactors PR Pvt Ltd

nternal communications is a enterprise social media (ESM), as to which function owns it critical component to a com- serve as critical communication (case in point when social media Ipany’s success. Managements channels for employees to share started growing, the fight was to think about the role of internal information and build internal re- between Marketing Department, communications more strategi- lationships across organizational Corporate communications and cally thanever before. Not just in departments and geographical Customer Care Department). The the face of change events like ac- locations. The fact is that employ- key questions that remains to be quisitions or a major marketshift, ees’ appearance of their names, answered in the emergence.For but also to align the employees pictures and comments on ESM instance, which department(s) behind the vision, company’s has drastically changed social in- oversee(s) the ESM function with- strategy, and to drive daily pro- teractions within organizations. in an organization? How does ductivity. This only works if the The emergence of enterprise ESM management work with company can communicate ef- social media has thrown open other organizational functions to fectively with them andexcite multiple questions on how the accomplish organizational goals? them about their work. Reaching adoption of internal social media How can an organization best employees and engaging them contributes to increased multi-di- manage its internal social media will help successfully meet com- rectional communication, work- to achieve employee engagement pany’s goals. place productivity, organiza- in ESM? How does an organiza- tional collaboration, information tion expect its employees to use Social media is becoming a criti- sharing, employee engagement ESM in conjunction with exter- cal enabler for effective commu- and decentralized organizational nal platforms to communicate on nication. The employees want to power structure. Public relations behalf of their employers? ESM participate in conversations that studies have examined ESM as is influenced by organizational are relevant totheir job role and an emerging trend in internal culture and management style. workplace interests. Blanket com- communication. Cultivating a trusting and sup- munications through email or There are distinct roles and speci- portive organizational environ- printed newsletters haven’t done fied specific responsibilities asso- ment is essential to encouraging much for employee engagement. ciated with managing social me- employee participation in ESM. It What is more direct than your dia in public relations. ESM can is important for employees to un- employee’s personal social me- help socialize new employees, derstand why and how they can dia platforms? Social media com- increase employees’ knowledge get involved. An unsupportive munication improves success, of an organization’s culture and organizational culture gives rise engagement, and productivity enhance affective commitment to to disengaged employees and or- across one’s organization. their employers. Like all new av- ganizational silos. One can’t un- Social media for internal com- enues / communication streams dermine the commitment of Top munications also referred to as have a fight in an organisation management’s direct involvement

32 KaleidOscope June, 2017 ARTICLE is correlated with successful ESM management and high employee morale. One of the key challenge of managing ESM communica- tion is that it is perceived as “not work related”; the informal na- ture of ESM communication may be misunderstood by employees; “self-censorship”; and “not-in-ac- tion” top management’s support to ESM management. After going through the best prac- tices in communication followed by some of the companies that are in “the best places to work for” list shows that many of these companies and organizations have been using ESM to commu- related organizational functions. an organization’s communication nicate with their employees. The While the practice followed by efforts. ESM function of these organiza- some of the companies are en- Cultivating a nurturing and sup- tions have an integrated organiza- couraging and a positive step portive organizational culture tional function such as marketing however there are functional si- may boost employee engagement. and corporate communications. los still exist—in many organiza- Employees’ identification and in- ESM was managed at the same tions, ESM still reports to market- ternalization of the organizations’ level as other primary communi- ing communication or corporate values fundamentally guides cation functions such as internal communication, and the strategy their communicative action on communication, media relations side of the social very often “lives social media. Social media train- and financial communication/ in- on the marketing side.” The im- ing definitely should be in place vestor relations. portance of keeping employees to keep employees knowledge- Having a senior executive from informed about organizational able about their organizations’ marketing or corporate commu- happenings via ESM and moti- social media policies and regula- nication to oversee ESM seems to vating them to become their em- tions. We at Adfactors are proud be one of the best ways to achieve ployers’ ambassadors on exter- of the fact that all of our client fac- Integrated Marketing Comm- nal social media platforms. This ing employees are trained in so- unications goals and reduce is how the integration between cial media from awell-recognised functional silos to the best orga- internal and external communi- international university. Key tak- nizations can. The ESM platforms cation should take place—orga- eaway - Social media training is focus on coordinating all internal nizational messaging must be a must. Both orientation and on- communication messages and en- consistent across all internal and going training programs are es- sure consistency across platforms. external channels. Self-censorship sential.Key barriers identified to At the same time, ESM involves did prevent some employees the adoption of ESM are the type cross-functional coordination and from actively communicating on of industry, funding, leadership collaboration with marketing, in- both internal and external social support amongst others. ternal communication, advertis- media platformsKey takeaway - ing and other departments. Key The key components of ESM that Employees should become active takeaway- ESM should report to are integral to an organization’s brand ambassadors on both inter- a senior communication execu- IMC programs are two-fold: (1) nal and external social media— tive (i.e., a CCO or CMO, or a VP consistent messaging across plat- integrating internal and external of communication or market- forms and (2) an organizational social media and filling any ex- ing) and be managed at the same function in true collaboration isting information gaps for their level as other communication- with other functions to coordinate employers.

Kaleidoscope June, 2017 33 ARTICLE Digital India: Key to systemic reforms and ending corruption in India

K. R. Sudhaman * Former Economic Editor, PTI

igital India initiative of eliminated and getting a railway alone push GDP growth by at the Government of India ticket has become easier. Take least 2-4 percentage points an- Dis a cnical step towards the case of Income Tax. A silent nually. Digitisation of challans making our country a developed systemic change has taken place by police for traffic has consider- economy through rapid systemic with the introdution of e-filing ably reduced corruption at lower reforms. Digial India campaign of returns, It has largely elimi- levels. Of course this digitisation has brought new hopes to end nated human inter-face with of police challans is not yet fully rampant corruption that seemed Income Tax departmenet, therby complete and not spread to all the to be endlessly growing to the reducing harassment and cor- states as year. In fact corruption extent that it had spread even to ruption. But the archaic tax laws at lower levels and bureaucracy day-to-day life. Digital India will and plethora of exemptions still alone led to generation of over also help to reverse the jobless prevelant however breeds cor- $600 billion in India, according to growth that has become more ruption and leakage of revenue. one global study. pronounced in recent years in a That is another matter which Digitatisation not only eliminates country where 65 per cent of the needed to be dealt with separate- corruption but also improves effi- 1.25 billion population are below ly through direct tax reforms. But ciency, reduces time, cost , energy 35 years of age. digitisation of Income Tax filing so on and so forth. Digital India is Government’s step of Demone- of returns has definitely brought perhaps one of the major creative tization has hastened the pro- about the much needed systemic initiatives of Modi government, cess of digitization, particularly reforms. The much touted and which aims to connect the econo- the financial and banking sector. game changing indirect tax re- my and people of all walks of life Take the oft repeated example forms Goods and Services Tax and all ages. But it is going to be of the ticketing system in Indian roll out from July one this year a long haul. It is however worth Railways. This one systemic re- and setting up of GSTN, a digital the effort as it had the potential to form through automation and platform, which will handle over revolutionalise the economy. two billion transactions, will, to computerisation had ended cor- Digital India has the potential to a large extent eliminate leakage ruption in railway ticketing, make Indian agriculture smart, of revenue by plugging various which used to be rampant in the which meant higher growth, loopholes. late 1970s and 1980s. Now black higher income to farmers, remu- marketing in railway ticketing GST rollout alone, ultimately nerative prices to farm produce and touts have been virtually with single or two rates will

* (K. R. Sudhaman, who has over 40 yrs experience in Journalism, has been Economics Editor in Press Trust of India, TickerNews and Financial Chronicle)

34 KaleidOscope June, 2017 ARTICLE

United States. This trend is likely to continue. According to the World Bank report, a 10% increase in mobile penetration increases the per cap- ita GDP by 0.81% and the same increase in broadband penetra- tion increases the per capita GDP by 1.38%. Digital India project is expected to increase the broad- band penetration across India by 50% (which is currently at 7%) and mobile penetration in rural India by 30% in next 2 years, the corresponding increase in GDP could be 9% i.e. approximately and overall development of the documents, MyGov.in platform $180 billion. The combined effect rural economy. The farmers may that ensures citizen engagements of Digital India would rotate the not be literate yet digitisation of- in governance, Mobile app for giant wheel of Indian Economy to fered opportunity and farmers the success of Swatchh Bharat achieve a growth rate of not less have taken to it like fish to water. Mission, eSign framework to al- than 10% for years to come. It has facilitated adoption of new low citizens digitally sign docu- and modern techniques, better ments using Aadhaar authentica- According to analysts, the Digital marketing through e-market, bet- tion, On line rigistration system India plan could boost GDP up ter price discovery and use better for eHospital applications, Deit to $1 trillion by 2025. It can play inputs like seeds and improved ir- Y for digitisation of particularly a key role in labor productivity, rigation methods and water con- government records, setting up growth in number of businesses servation and so on. E-commerce of high speed digital highway and revenue leakages for the is one thing that can help a small Bharat Net to connect all 2.5 lakh Government. artisan or micro or small scale in- gram Panchayats and so on. India is the 2nd largest tele- dustrialist, find customers for his There are other policy initia- com market in the world with produce World over, leave alone tives as well in e-Governance 915 million wireless subscribers the country, sitting in a remote domain like eKranti Framework. and world’s 3rd largest Internet corner of the country. The government has also set up market with almost 259 million By 2019Digital India aims to pro- Electronics Development Fund to broadband users. There is still a vide broadband connectivity in promote innovation and is work- huge economic opportunity in all Panchayats, Wi-fi in schools ing on BPO policy. India as the tele-density in rural and universities and Public Wi- Digital India will build a robust, India is only 45% where more Fi hotspots. The programme secure and strong infrastructure, than 65% of the population lives. will generate huge number of a customizable ecosystem to help Future growth of telecommunica- IT, Telecom and Electronics jobs, the citizens and development of tion industry in terms of number both directly and indirectly. skills and technology. With bil- of subscribers is expected to come Success of this programme will lions of dollar flowing in India will from rural areas as urban areas make India Digitally empowered have a stronger Foreign Direct are saturated with a tele-density and the leader in usage of IT in Investment, helping in stronger of more than 160%. This again is delivery of services. This will also foreign exchange reserves, which one area, which has been speed- lead to job creation, a crying need in turn would make the country ed up because of Digital India in the country. more stable and financially shock initiative. Several projects already launched proof. India has already become Social sectors such as education, included, Digital Locker System top most destination of FDI in healthcare, and banking are un- that will minimise use of physical 2016-17, overtaking China and able to reach out to the citizens

KaleidoKaleidoscope June, 2017 35 ARTICLE

interoperable ecosystem and rev- enue sharing business models. Telecom operators get additional revenue streams while the banks can reach new customer groups incurring lowest possible costs. Poor doctor patient ratio (1:870), high infant mortality rate, in- creasing life expectancy, fewer quality physicians and a major- ity of the population living in re- mote villages, support and justify the need for tele medicine in the country. M-health can promote innovation and enhance the reach of healthcare services. The major changes in the tech- due to obstructions and limita- fishermen could be provided by nology space will not only bring tions such as middleman, illit- mobile devices. changes to the economic sys- eracy, ignorance, poverty, lack of Mobile and internet banking can tem but will also contribute to funds, information and invest- improve the financial inclusion the environmental changes. The ments. These challenges have in the country and can create next generation technologies will led to an imbalanced growth in win-win situation for all parties help in lowering the carbon foot- the rural and urban areas with in the value-chain by creating an print by reducing fuel consump- marked differences in the eco- tion, waste management, greener nomic and social status of the workplaces and thus leading to a people in these areas. The Digital Digital India, if harnessed greener ecosystem. Cloud com- India initiative will narrow di- by creating the necessary puting technology minimizes vide between India and Bharat. carbon emissions by improving Mobile penetration will result in infrastructure in the coming mobility and flexibility. The ener- improved Public service delivery years has certainly opened gy consumption can be decreased and creation of entirely new ser- from 201.8 terawatt hour (TWh) vices, which will have an enor- a window of opportunity to in 2010 to 139.8 TWh in 2020 by mous impact on quality of life rapidly become a developed higher adoption of cloud data and social modernisation. centers causing a 28% reduction economy. Digital India is in carbon footprint from 2010 The poor literacy rate in India is levels. due to unavailability of physi- a great initiative of our cal infrastructure in rural and Prime Minister and the Digital India, if harnessed by cre- remote areas. M-Education ser- ating the necessary infrastructure vices will play a critical role in government should waste no in the coming years has certainly reaching masses in remote areas. time in putting in place the opened a window of opportunity According to estimates, the digi- to rapidly become a developed tal India is just 6.5 per cent and necessary legislations and economy. Digital India is a great initiative of our Prime Minister internet penetration is 21 out of infrastructure in place so that 100 population. The Digital India and the government should project will help in providing the country does not miss waste no time in putting in place the necessary legislations and in- real-time education and address the bus this time in economic the challenge of lack of teachers frastructure so that the country through smart and virtual class- development. does not miss the bus this time at rooms. Education to farmers and least in economic development.

36 KaleidOscope June, 2017 ARTICLE

Application (App) Platform Uberisation Generating New Form of Employment in India

Dr. Rajen Mehrotra Former Senior Employers’ Specialist, ILO

rokers / Broking firms have the individuals in the informal Uber’s model is that people need traditionally been part economy and the second mainly not own cars (assets) as they are Bof business to facilitate a involving facilitating the sale of easily available on a sharing basis meeting ground between a buyer goods and use of services which when required. This model has and seller for goods or services, could be from the formal or the appeal and is likely to appropri- and if the deal materializes the informal economy. ately spread to various services in broker/ brokerage firm collects its A new work contract model has the future. brokerage. We continue to have emerged in the passenger trans- This app platform for passenger brokers/ broking firms even today port sector called Uberisation. transport based service in various in business dealing with insur- This term is derived from the cities in India have added over ance of life, insurance of vehicles company name Uber which has new 600,000 vehicles during the and goods, real-estate (buying, developed a mobile application period 2013 to 2017 according to selling and renting), acquisition that allows consumers to submit Puneet Gupta, Associate Director & mergers of businesses/ compa- a trip request which is then rout- of automotive consulting firm nies and also in various financial ed to Uber drivers, who use their IHS market. At present 75% of transactions involving deposits, own vehicle. Uber’s worldwide business for these firms comes bonds, and debentures including success has inspired the term from the top seven metros of the trading of company shares “Uberisation” which is an App India and is a new form of work listed with the stock exchanges. Platform and the same has been contract, with surge pricing, dis- The rapid growth of technology gaining ground and rapidly ex- count pricing, incentives, along has resulted in the setting up of panding in India, just as in other with a performance evaluation application platform also called parts of the world. Uberisation is system,though the application app platform providing inte- a model where the individual is presently is limited to the passen- grated set of programs that drive the owner of the asset (i.e. vehicle) ger transport sector. the business and links the two and also the worker who is self The model is generating entre- parties to achieve completion of employed, and in certain cases preneurs who are self employed the desired activity with conve- also engages a driver for the vehi- at the same time existing non App nience and low transaction cost. cle. We can also call this “Sharing Platform traditional taxi business The app platforms are resulting Economy Model”, where assets operators (i.e. the black yellow broadly into two types of activi- and services ownership is spread taxi) monthly earnings are fall- ties, one generating employment over a large user base, which are ing as they continue to compete. and improving the earnings of willing to share than own. Thus The traditional taxi drivers (black

*Immediate Past President of Industrial Relations Institute of India (IRII), former Senior Employers’ Specialist for South Asian Region with International Labour Organization (ILO) and former Corporate Head of HR with ACC Ltd. and former Corporate Head of Manufacturing and HR with Novartis India Ltd.

Kaleidoscope June, 2017 37 ARTICLE yellow taxi) union in Mumbai (i.e. Mumbai Taxi Union & Mumbai Taxi men’s Union) is planning to launch a ride hailing app called Amchi Mumbai by 01 July 2017 and get 8,000 to 10,000 taxi’s of the 42,000 mapped black yellow and air conditioned blue taxis plying in the city of Mumbai to the app and compete with Uber and Ola with an assurance of no surge pricing for the customer. Technology as all pervasive and the early movers of technology always benefit, though the later entrants can also use strategies to compete and grow. the earnings of the present ve- competition because of increas- The concept has brought in a con- hicle owners/ drivers under Uber ing vehicles and reduction of venient, efficient, speedy, reliable and Ola. incentives by both the firms i.e. & economical transport system Uber and Ola. Bengaluru & Delhi for the consumer, though in fu- Vehicle owner cum drivers in in Feb 2017 also witnessed strike ture the transport cost through USA & UK under the taxi ag- by the drivers of Uber & Ola, App Platform may go up. There gregator company Uber claim because of loss in the expected is also a responsibility on the app that Uber exercises almost all monthly earnings because of in- platform based service provider controls on their work, ranging creasing competition. to ensure a background check of from minimum number of rides the vehicle owner/ driver and to they must accept daily, mini- In this model the entrepreneur- train them, so that they behave mum rating they must maintain ial risk is by the vehicle owner courteously with the custom- (else they are fired i.e. not given and not by Uber & Ola. New di- ers and also the customers are business), the pricing they must mensions of Industrial Relations safe and secure while travelling. follow, thus effectively turning will also emerge in handling The technology has been used to the vehicle owner cum driver the vehicle owners/ drivers ensure maximum utilization of into employees. However Uber’s and both Uber & Ola need to the transport vehicle by ensur- claim, on the other hand, is that prepare themselves and inno- ing that the vehicle is most of the the vehicle owner cum driver en- vatively handle the same. As time moving with a passenger joys reasonable flexibility and can for Meru, the business model is and generating revenue, though do multiple jobs, as they are “in- different because the vehicle is individual vehicle owner/ driver dependent”. This has led to liti- owned by Meru and not by the may be undertaking long hours gation being fought in USA and driver. This new business mod- of work leading to fatigue and UK that Uber is an employer. It is el has also helped the Central hence effecting safety, as pres- likely that similar litigation will Government in improving its ently they are not being governed also come up in India in the near revenue by presently collecting by any labour legislation on daily future. service tax on the fare paid by the working hours and weekly off. The city of Mumbai witnessed customer for each trip, which will There is a move by the various the first Uber and Ola strike by become Goods & Services Tax State Governments in India to the drivers on 11 March 2017, (GST) after 01 July 2017. bring in certain legislation/ regu- who are having reduced month- With the growth of digitization lation to check the surge pricing, ly earnings (fall of earnings and its rapid use by individuals, discount pricing, incentives ap- from Rs 40,000 per month to Rs India is moving towards a new proach of taxi aggregator com- 25,000/- per month) in the last few kind of platform-based econ- pany Uber and Ola, this can affect months, arising out of increasing omy called “People-to-People

38 KaleidOscope June, 2017 ARTICLE

furniture, decor, and interior de- employment in an organized sign services), First Cry (i.e. on- manner for individuals from the line Shopping for babies & kids, informal sector, thus resulting in Woohoo (i.e. online gift cards), the earnings of the individuals Makemytrip (i.e. on line booking improving at the same time gener- for travel and hotel) are already ating employment opportunities- prevalent and there are large There is potential for Aggregators number of persons using the ser- using App Platform to enter vari- vices because of convenience and ous fields of the informal econ- competitive pricing. omy to facilitate the workers in Apart from these, there are Food the informal economy in India to aggregators in India called Fresh improve their employability and Menu and Swiggy, Home Service earnings and move in the direc- Aggregators called Urban Clap, tion towards own account work- Sulekha, Domestic Help aggre- ers as per ILO Recommendation gator called MyDidi, BookMyBai 204 (i.e. Transition from the and TaskBob, Trained Nurse ag- Informal to the Formal Economy Economy” (P2PE). Service based gregators called Care 24 plus Recommendation, 2015). The organizations are innovatively many others which are enter- adoption of ILO Recommendation using the Uberisation approach ing, growing and generating 204 was supported by India, to expand the business by reach- represented at the ILO Geneva ing out to new customersThe Conference in 2015 by the Union term “uberisation” draws its Minister of State for Labour & concept from the business model With the growth of Employment. of the taxi aggregator company The present Uberisation business Uber. The word “uberisation” has digitization and its rapid model is that the Aggregator de- taken the general meaning of dis- sires to do business through an rupting any industry using tech- use by individuals, India App Platform without investing nology to circumvent redundant is moving towards a in assets and having people to bureaucracy and legislation,” as undertake the work but not to be per author David Glance of The new kind of platform- employees under the Aggregator. Conversation. In this model there based economy called With the change in the business are no employment contracts, model through Uberisation of and presently no coverage under “People-to-People generating employment where the present labour legislation in Economy” (P2PE). Service the employer employee relation is India, unless appropriate labour absent and in certain cases fuzzy, legislation is brought in for some based organizations are there is need for the Government coverage. innovatively using the of India to come forward with ap- The Uberisation model in a Uberisation approach propriate labour legislation with modified form can also be ap- a human face to safeguard the in- plicable to activities such as to expand the business terest of labour, so as to ensures renting / buying of real-estate, by reaching out to new compliance of welfare and safety selling/ buying of second hand measures covering maximum- automobiles. Presently payments customersThe term working hours per week, weekly through Financial Technology “uberisation” draws off, and social security coverage also known as FinTech start-ups for sickness, injury and old age like PayTM and buying prod- its concept from the for the persons getting employed ucts from Amazon (i.e. online business model of the taxi through this new business model store) & Flipkart (i.e. online shop- and also safeguarding the inter- ping), bigbasket (i.e. on line gro- aggregator company Uber. est of the aggregator and the end cery), Urban Ladder (i.e. online user (i.e. customer).

Kaleidoscope June, 2017 39 ARTICLE fMftVy VsDuksy‚th ls vkxs c<+rk Hkkjr

fufru iz/kku jk"Vªh; C;wjks izeq[k] nSfud tkxj.k

ftVy VsDuksy‚th ds tfj, fMftVy bafM;k dk ukjk fn;k FkkA bldk 114 djksM+ vk/kkj vkSj 35 djksM+ LekVZQksu ljdkj ds dkedkt ds rjh- edln u dsoy ns”k esa bZ&xousaZl dh ns”k dks fMftVy cukus esa dkQh dkjxj fMdksa dks cnyus vkSj ns”k dh fLFkfr ykuk Fkk cfYd lewps ns”k esa cz‚McSSaM lkfcr gq, gSaA blds urhts Hkh ldkjkRed turk dks leku] lesfdr vkSj l”dr dk tky fcNkdj xzke iapk;rksa dks baVjusV jgs gSaA ljdkj us fMftVy bafM;k dh fn”kk lekt nsus dk nqfu;k dk lcls egRoiw. dh lqfo/kk ls ySl djuk FkkA blds tfj, esa dkQh dke fd;k gSA vk/kkj ds nks djksM+ kZ dk;ZØe gS ^fMftVy bafM;k vfHk;kuA^ ljdkj dk bjknk xkaoksa rd lsokvksa ds çek.khdj.k jkstkuk gks jgs gSaA Hkhe ,i ljdkj us bl dk;ZØe dks lQy cukus fMftVy Lo:i vkSj baVjusV ds Qk;nksa dk ds tkjh gksus ds ckn ls vc rd 140.89 ds fy, ftu cqfu;knh t:jrksa ij tksj çlkj djuk FkkA djksM+ #i;s ds bysDVª‚fud VªkatSD”ku gks fn;k gS muesa cz‚McSaM] bZ&xousaZl] esd pqds gSaA vc ljdkj us vk/kkj ds tfj, bu bafM;k] ;wfuolZy] bZ&Økafr] fLdy] ysfdu fiNys lky uoacj esa ikap lkS vkSj Hkqxrku dh lqfo/kk Hkh “kq: dj nh gSA ,sls ,d gtkj #i;s ds uksV ij çfrca/k ds ifCyd baVjusV] lHkh ds fy, lwpuk vkSj ysunsu esa 390 Qhln dh o`f) ntZ dh xbZ fMftVy isesaV ”kkfey gSaA buesa ljdkj ckn fMftVy bafM;k vfHk;ku dh rLohj gSA tcfd eksckby okysV ls fd;s tkus gh cny xbZA ;g iwjh rjg ls fMftVy bZ&xousaZl] fMftVy isesaV vkSj bYdsVª‚fud okys Hkqxrku esa 104 Qhln dh o`f) gqbZ gSA o l‚¶Vos;j {ks= esa esd bu bafM;k ij Hkqxrku ij dsafær gks x;k vkSj ljdkj lcls T;knk t+ksj ns jgh gSA bl fygkt dk Qksdl Hkh bl ij vk x;kA gkykafd bu rhuksa ek/;eksa ds tfj, ljdkj ls ns”k esa fMftVy bafM;k dh cqfu;kn bZ&xousaZl vkSj fMftVy lsokvksa dks turk t:jrean yksxksa dks lfClMh dk ykHk rd igqapkus vkSj vk/kkj ds tfj, yksxksa dks lh/ks muds cSad [kkrksa esa igqapkus esa dkQh rS;kj djus ds fy, ljdkj us ^JAM* ;kuh tu/ku] vk/kkj vkSj eksckby dks y{; feyus okys ljdkjh ykHk dks blls tksMus gn rd lQy jgh gSA vc rd ljdkj cuk;k gSA dk dke Hkh lkFk lkFk pyrk jgkA chrs bl uhfr ij pydj 50,000/- djksM+ #i;s ,d lky esa fMftVy bafM;k dh fn”kk rd dh cpr dj pqdh gSA vuqeku gS ljdkj dk ekuuk gS fd vxys ikap&Ng esa ljdkj ds dne rsth ls cM+s gSSaA vkSj fd yksxksa dks feyus okyh lHkh çdkj dh lky esa ns”k dh fMftVy vFkZO;oLFkk 65 uksVcanh ds ckn bldh j¶rkj nksxquh gks lfClMh çR;{k ykHk gLrkarj.k ¼MhchVh½ ds yk[k djksM+ #i;s dh gks tk,xhA bruk gh xbZ gSA nk;js esa vkus ds ckn ;g cpr ,d yk[k ugha ljdkj dk bjknk vxys rhu lky esa djksM+ #i;s rd dh gks ldrh gSA pwafd ljdkj ls yksxksa dks feyus okyh vf/kdka”k ljdkj fMftVy bafM;k vfHk;ku dks vHkh rd lfClMh dk ykHk lh/ks t:jrean lsokvksa dks eksckby ,i ij miyC/k djkuk bZ&xousaZl esa rCnhy djus vkSj fMft- rd ugha igqaprk Fkk] blfy, QthZ vkadM+ksa Hkh gSA xkaoksa esa u dsoy fdlkuksa dks feyus Vy VsDuksy‚tht ds bLrseky ls ,d ds tfj, lfClMh dh pksjh gksrh FkhA pkgs okyh leLr tkudkjh muds eksckby ij l”kä lekt ds fuekZ.k dk lcls çHkkoh og ihMh,l esa gks] [kkn lfClMh esa gks miyC/k gksxh cfYd os bZ&eafM;ksa ds tfj, ek/;e ekurh gSA bldk vk/kkj tu/ku viuh iSnkokj dks vPNs nkeksa ij csp ik,axsA vk/kkj vkSj eksckby ds tfj, j[kk x;kA ljdkj vius dkedkt dks fMftVy cukrs tu/ku ;kuh mu yksxksa dks cSfdax lsokvksa gq, yksxksa dks fn, tkus okys reke ykHk ds nk;js esa ykuk ftuds ikl vc rd cSad bZ&xousaZl ds tfj, miyC/k djk,xh vkSj [kkrk ugha FkkA vk/kkj ds nk;js esa ykdj Hkkjr nqfu;k Hkj esa fMftVy lsokvksa ds lh/ks t:jrean yksxksa dks ljdkjh ykHkksa dks ekeys esa usr`Ro djus dh fLFkfr esa gksxkA igqapkuk FkkA eksckby dks ljdkj bl y{; dks ikus esa cM+k ek/;e eku jgh gSA chrs nks lky 2014 esa tc ç/kkuea=h ujsaæ eksnh ds lky esa ljdkj us ns”k dks fMftVy Lo:i usr`Ro okyh jk’Vªh; turkaf=d xBca/ku dh esa cnyus dk vk/kkj bUgha rhuksa ek/;eksa dks dsaæ esa ljdkj cuh Fkh] rc ç/kkuea=h us cuk;kA 25 djksM+ ls vf/kd tu/ku [kkrs]

40 KaleidOscope June, 2017 ARTICLE

bu daifu;ksa dh ykxr de djus esa enn uksVcanh ds ckn fMftVy isesaV dh gS cfYd budh dk;Z{kerk esa Hkh foLrkj dh fn’kk esa rst dke gqvk gqvk gSA fMftVy bafM;k ds vius lHkh liuksa dks vkSj lwpuk çkS|ksfxdh ea=ky; iwjk djus dh pqukSrh Hkh ljdkj ds le{k us ,d [kkl ,i Hkhe fodflr NksVh ugha gSA fMftVy bafM;k dh vf/ kdka”k Ldheksa lQyrk dk vk/kkj eksckby fd;kA blds vfrfjä ljdkj Qksu ij fVdk gSA ljdkj [kqn LekVZQksu dks bl fn”kk esa vge eku jgh gSA ysfdu fMftVy isesaV dh fn’kk esa ,d T;knkrj lsok,a ,i vk/kkfjr gSa vkSj mUgsa egRokdka{kh ifj;kstuk ’kq: dh bLrseky djus ds fy, eksckby baVjusV dh vko”;drk gksxhA ;gh fLFkfr fMftVy gSA Hkhe dks vk/kkj ds lkFk isesaV dh Hkh gSA vkt dh rkjh[k esa ns”k esa ;k fQj Nk=ksa vkSj yksxksa dks feyus okyh eksckby lsokvksa dh tks fLFkfr gS og fdlh Nk=o`fÙk;ksa vkSj isa”ku vkfnA blh rjg tksM+dj ljdkj us turk dks ls fNih ugha gSA eksckby usVodZ dk u ljdkj esa gksus okyh [kjhn çfØ;k dks rks foLrkj gks ik jgk gS vkSj u gh mudh vkuykbu cukdj Hkh ljdkj 1.3 yk[k fcuk dkMZ] okysV vkfn ds lsokvksa esa lq/kkj gqvk gSA usVodZ dh gkyr djksM+ #i;s dh cpr djus esa lQy jgh Hkqxrku djus dk u;k fodYi ;g gS fd xzkgdksa ds fy, Qksu ij ckr gSA djhc 135 Ldheksa ds rgr vHkh ykHk djuk eqf”dy gksrk gSA ,sls esa eksckby dk forj.k MhchVh ds rgr fd;k tk jgk nsus dk QSlyk fd;k gSA gkykafd usVodZ ij baVjusV ds tfj, bu lsokvksa gSA vHkh bls iwjh rjg ykxw ugha dk ykHk ysuk fdruk eqf”dy gksxkA vxj ljdkj fMftVy bafM;k ds vius vfHk;ku ljdkj fMftVy bafM;k vfHk;ku dks vkxs dks lQy cukus ds fy, ns”k esa eksckby fd;k tk ldk gSA ysfdu c<+kus ds lkFk lkFk eksckby usVodZ esa lq/ Qksu ds c<+rs bLrseky dks cM+k vk/kkj eku ljdkj dk nkok gS fd tYnh gh kkj dh j¶rkj ugha c<+k,xh rks fMftVy jgh gSA blesa Hkh LekVZQksu bLrseky djus bafM;k ds y{;ksa dks ikuk pqukSrhiw.kZ gksxkA okyksa dh la[;k ftl rsth ls c<+ jgh gS blds fy, vko’;d cqfu;knh cz‚McSSaM dks Hkh xzke iapk;rksa rd igqapkus mls ysdj ljdkj mRlkfgr gSA bl lky dk dke Hkh vHkh iwjh j¶rkj ugha idM+ LekVZQksu bLrseky djus okyksa dh la[;k

KaleidoKaleidoscope June, 2017 41 ARTICLE Demonetisation paves the way for cashless economy... How IndianOil chipped in

Sanjiv Singh Chairman, IOC

In a nation where most consumers have hitherto been dealing in cash, the demonetisation drive has given a big push to electronic transactions to improve transparency. For IndianOil also 80% of its business at the forecourt of fuel stations or at the doorstep of customer for Indane delivery was in cash. The story tracks the stupendous efforts of Team IndianOil in supporting the ambitious digital economy drive of Indian Government. On the technology side, based on its already existing lead in e-payments, IndianOil emerged better prepared during these strenuous times. On the human side, IndianOil fraternityreiterated its core values. Many good Samaritans chipped in to help their fellow countrymen in tiding over the obvious difficulties, making life for everyone a little bit easier and pleasant.

n the late evening of eliminate parallel economy (more seen demonetisation of curren- November 8, 2016, Prime commonly known as ‘black mon- cy notes of high denomination. IMinister Shri Narendra Modi, ey’), to rid the monetary supply However, the present demon- in a live, unscheduled televised of fake currency notes of high de- etisation move goes beyond curb- address, informed the nation nomination, to deal a severe blow ing ‘unaccounted’ money. What about the Government’s deci- to terrorist outfits and their con- makes it different this time is that sion to demonetise the currency duits, and to bring behavioural post-demonetisation, there is de- notes of Rs. 500 and Rs. 1000 de- change in millions of Indians by cisive and desirable shift taking nomination, which became effec- making them opt for digital pay- place towards a new direction. tive in less than five hours from ment modes. The Government is now focus- then, at the stroke of midnight. sing sharply on a greater push With this one sweeping move, the The dawn of a new for e-payments. New vistas are Government has hit several tar- ‘cashless’ age opening and horizons are wid- gets. The masterstroke intends to This is not the first time India has ening for India’s first major steps

42 KaleidOscope June, 2017 ARTICLE

with regard to terminalisation of its fuel outlets (Retail Outlets, or ROs) and through them, pres- ently 56% of the company’s RO network has been covered for ac- ceptance of credit/debit cards. IndianOil has recently signed an agreement with State Bank of India (SBI) for internet pay- ment gateway to facilitate e- Commerce/m-Commerce trans- actions for IndianOil’s XtraPower Fleet Card customers. This facil- ity — creating internet payment gateway — is the oil industry’s first such initiative and will en- towards becoming a largely cash- place post - demonetisation. He able XtraPower customers to less society in the future – a key said, ”Demonetisation is largely execute financial transactions aspect of the digital economy vi- going to benefit the industry as even beyond banking hours. sion of the Government. Within well as dealers. For dealers it will IndianOil’s more than 12-year- a few weeks after the announce- bring down problems related to old XtraPower Fleet Card pro- ment, Mr. Dharmendra Pradhan, cash handling. Cashless transac- gramme is a complete fleet man- Minister of State for Petroleum tions for fuel purchase have dou- agement solution for the logistics & Natural Gas (Independent bled over a period of time.” industry, with more than 30 lakh Charge), Ministry of Petroleum IndianOil consciously worked to- vehicles covered so far by the & Natural Gas (MoPNG), Govt. wards increasing cashless trans- fleet card programme. of India, tweeted that with actions by encouraging people to Government decided to disburse more than 4 crore footfalls daily, pay by debit/credit cards, loyalty new currency of Rs 2,000 per card Petroleum Sector will form the programs and mobile wallets. through the POS swipe machines base for all success stories written Making a push to promote digi- installed at oil marketing compa- on “Digital Payments” in future. tal payment post-demonetisation, nies’ retail outlets. IndianOil was IndianOil retail outlets across How demonetisation able to offer maximum number the country speedily installed unfolded at IndianOil of its ROs for this service. About infrastructure to accept not just In the initial period after demon- 2,500 IndianOil retail outlets credit and debit cards but e-wal- etisation there was a certain up- across the country dispensed Rs lets and mobile wallets as an al- ward surge in the sales of auto- 2,000 per card a day through POS ternative to cash. fuel products (Petrol and Diesel), swipe machines. By the time this story went to as people dashed out high-de- We were better prepared nomination cash for their fuel press, the government had direct- IndianOil began moving in the purchases, but later on, the spike ed state-run oil marketing com- direction of e-payment even subsided and the sales volume panies to offer a 0.75% discount before demonetisation. This trajectory fell back to normal. The on the price of petrol and diesel decisive move towards a digi- resilience of fuel sales is demon- to consumers paying by cards or tal economy helped IndianOil strated from the fact that despite mobile wallets to nudge people emerge better prepared to meet the cash crunch following the towards digital payments. the challenges posed by demon- ‘upheaval’, the fuel retail busi- etisation. IndianOil has tied up The oil marketing companies ness has not been impacted. with all leading mobile wallet decided on the ‘cash back’ route Mr. B. Ashok, the then Chairman, players available currently in the after extensive rounds of discus- IndianOil was upbeat on optimis- industry. IndianOil has arrange- sions with banks and wallet com- tic signs received from the market ments with a few leading banks panies. And it has been suggested

Kaleidoscope June, 2017 43 ARTICLE that to begin with, the discount will be credited to customer’s account by way of ‘cash back’ within a maximum of three work- ing days. IndianOil being the largest fuel retailer in the country has maxi- mum at stake. To implement this system, IndianOil’s Retail and Information System teams are working round-the-clock with banks and wallet companies as well as dealers to ensure that the system implemented is infallible, so that customers get the intend- ed benefit, while the company’s business process also remains Natural Gas (MoPNG), Govt. of customer to convert to cashless watertight. India, said that the digital aware- mode. This idea was later ex- ness campaign aimed to promote tended across the state in AP and Campaign for promoting transition towards less cash and Telangana. then towards cashless. cashless transactions at IndianOil sports star Hockey IndianOil ROs For this purpose, all service pro- Champ VR Raghunath also Under the directives of MoPNG, viders were brought on board, and pitched in to promote cash- IndianOil undertook an exten- an MoU was signed by MoPNG less mode of payments. He sive pan-India customer aware- with Common Service Centers visited Woodlands Agencies, ness campaign that focussed on (CSCs) of Ministry of Electronics an IndianOil retail outlet at spreading digital awareness and and Information Technology, Bangalore to highlight the sig- educating the common man to who will be deploying trainers at nificance of cashless mode of use cashless payment options in the retail outlets of the oil market- payments and inaugurate the day-to-day transactions. With ing companies across the country common service centre. Mr. the introduction of cashless pay- to train the general public on the Raghunath interacted with cus- ment options like credit and debit use of various digital/cashless tomers and customer attendants cards, POS terminals, e-Wallet op- payment modes and to promote on the occasion and explained the tions and Loyalty Cards at retail them. Mr. Pradhan said that in benefits of going cashless. He laid outlets, the campaign reinforced the first phase, all retail outlets, special emphasis on the ease of the fact that convenience lied in numbering more than 53,000 in transactions and 0.75% cashback being cashless. The various digi- the country, will be covered in the being offered by IndianOil. tal payment solutions available campaign. Many Divisional Offices, while to the general public were also At many towns across states, conducting awareness program- showcased at the camp. mobile publicity van on cashless me on digital payment for fuel At the launch ceremony of transactions were taken out to purchases, invitedchannel part- Customer Awareness Campaign spread awareness about digital ners such as SBI, HDFC, Paytm to for digital transactions at transactions. conduct training sessions. IndianOil Retail Outlet M/s Irwin At Hyderabad, IndianOil introduced Service Station, Baba Kharag a new concept of Digital Akka (sis- Financial inclusion Singh Marg, New Delhi. ter), Digital Anna (brother). The of rural India Mr. Dharmendra Pradhan, select customer attendants who Around 2000 IndianOil rural Minister of State for Petroleum are well acquainted with e-trans- outlets (Kissan Seva Kendra) are & Natural Gas (Independent action modes, in the RO were covered by EDC terminals (card Charge), Ministry of Petroleum & asked to request the cash paying swipe machines) provided by

44 KaleidOscope June, 2017 ARTICLE leading banks of India. These ATM queues as well as bank time out of their busy schedules terminals are also enabled for staffs, thus reducing their hard- to be a part of this service. disbursement of cash through ship. Life was also made easier for The Rajiv Gandhi Gramin LPG ‘Cash@PoS’ facility and after de- the customers by accepting old Vitaran (RGGLV) distributor M/s. monetisation, these have played high-denomination notes at fuel Shettar Indane Grameen Vitrak, a major role in disbursal of cash stations for the stipulated period Kaladagi, Bagalkot district dis- to the rural customers as per RBI of time. Accepting e-payments tributed water, coffee, tea and norms. Further, the balance rural added another dimension in the biscuits to the customers waiting outlets (approximately 4500) are quest to beat the cash crunch. in the queue at a nearby bank to now getting covered by ‘mobile IndianOil Indane LPG distribu- exchange currency notes. The wallet’ companies for acceptance tors in Karnataka reiterated the distributor also deputed its own of payment through digital mode core values of Care, Passion and staff to help people fill up forms in a big way. Also, ‘Micro ATMs’ Trust by helping the customers at a local bank. are being deployed at these ru- to tide over the currency crunch. ral retail outlets for financial in- In order to aid many north- The distributors chose banks in clusion of rural populace in this bound stranded truck drivers to the vicinity of their showrooms digital drive. tide over currency note short- and were personally involved age, an altruistic IndianOil Petrol in providing comfort to people Pump dealer near Cholavaram, Cashless Indane delivery at who are waiting outside banks. Chennai offered the stranded customer doorstep IndianOil field officers also took drivers breakfast, lunch, dinner, Awareness camp on cashless coffee, tea, water, snacks etc. from transactions on Indane booking November 9 – the day demoneti- and refill were organised across sation came in force. Many driv- state offices. LPG delivery boys IndianOil Indane LPG ers were stranded at check posts were provided POS machines distributors in Karnataka without valid currency to pay toll and QR codes for cashless trans- charges. While the Government actions of Indane. The delivery reiterated the core suspended toll charges at nation- boys are trained on its usage by values of Care, Passion al highways, there was no exemp- IndianOil field officers. tion on payment of ‘taxes’ at State and Trust by helping the borders check posts. The human touch customers to tide over to alleviate Mr. Padamchand Jain of Kalpataru demonetisation blues the currency crunch. The Filling Station, an IndianOil pet- rol pump on NH-5, 25 km from Rising to the occasion, IndianOil distributors chose banks Chennai says, “I have a huge family lived its core values to free truck parking area, next to help customers as well as people in the vicinity of their my two-acre outlet. I have truck from all walks of life in overcom- showrooms and were drivers who visit this place and ing demonetisation travails. Here park their vehicles before pro- are some heart-warming tales. personally involved in ceeding on their journey. I found Across the nation, the IndianOil providing comfort to that many of them didn’t frequent fraternity demonstrated solidar- people who are waiting the mechanic area, or tea stalls on ity with fellow citizens by help- November 9. On enquiring, they ing them through their thought- outside banks. IndianOil said they didn’t have the required ful gestures, thus providing some field officers also took change to either pay toll, get their tangible relief to people strug- trucks checked or even buy food. gling with the currency crunch. time out of their busy Hence, my son Gajendra and I Several dealers anddistributors schedules to be a part of made food arrangements for the helped tirelessly, serving water parked drivers. We have been and refreshments to truck driv- this service. providing all drivers here what- ers, people standing in bank and ever we can, including breakfast,

Kaleidoscope June, 2017 45 ARTICLE lunch, dinner, snacks, water, etc. lakh rupees in the coupon denom- During Chennai rains also, we The Rajiv Gandhi Gramin ination of Rs. 100 since November fed more than 3000 drivers per 12, 2016. Customers are happy day. Many from the outlet joined LPG Vitaran (RGGLV) to see such initiatives and have the kitchen to prepare food for the thanked IndianOil for rendering distributor M/s. Shettar helpless drivers. During summer such a thoughtful service. time, distribution of buttermilk is Indane Grameen Vitrak, a regular activity at our outlet. As Kaladagi, Bagalkot human beings, we need to rise to Creating Vendor the occasion to help each other.” district distributed Awareness RFID tag on trucks at Kalpataru Filling Station has a water, coffee, tea sale of 1400 kl of Diesel and 100 kl IndianOil installations More than 7,600 tank-tucks have of Petrol per month. This fuel sta- and biscuits to the already been fitted with RFID tion on NH5 is an important stop- customers waiting in the covering about 16 IndianOil de- over for many interstate truckers. queue at a nearby bank pots and terminals. The trucks fixed with an RFID tag gets read to exchange currency Camaraderie automatically as it nears ETC at Namakkal ROs notes. The distributor complaint toll gates on national Namakkal is the main hub for highways. Payment to toll ac- also deputed its own interstate transport truckers count is transacted electronically and dealers, with the apex lorry staff to help people fill through identified bank gate- owner’s associations located ways. This negates the need for up forms at a local bank. here. Platinum Network Retail money transactions at toll gates Outlet (Network RO) dealer M/s Cibi Pandian Agencies on NH-7, Pipelines Construction Office, Thummankuri village, Namakkal Kolkata conducted a vendors’ district, Tamil Nadu organised Enterprises, Chennai said “We meet with the theme ‘Moving free lunch for all visiting truck were losing customers in the first towards cashless transactions’ to drivers. Mr. Cibi Pandian sells an two days of demonetisation of Rs. educate, encourage and spread average of 869 kl Diesel and 19 kl 500 and Rs. 1,000 notes. In consul- awareness for cashless transac- Petrol per month. This is one of tation with our IndianOil sales of- tions amongst stakeholders. the Platinum Network ROs under ficer, we bought Big Bazaar and Mr. D Das, General Manager Salem Divisional Office. Nilgiris vouchers for Rs. 50 and (Construction), Kolkata, enlight- Rs. 100 and began tendering them ened the vendors about the ben- Innovative measures as change to customers.” come handy efits of cashless transactions and He further added, “These cou- advised them to make payment to M/s Raja Enterprises, an Indane pons are valid for a year. Vehicles workers through bank accounts, distributor in Karnataka, ar- like scooties cannot fill for Rs. 500 in line with the Government’s ini- ranged SBI Gift Cards, which or Rs. 1000. Since demonetisa- tiative to move faster in the direc- were used in lieu of cash to re- tion, customers most often offer tion of a cashless economy. Mr. place loose change needed for Rs1000 notes even for a filling of R. N. Chattopadhyay, Dy. Gen. refill sale. Rs150. These coupons provide a Mgr., explained the imperative- In order to avoid scarcity of low- workable solution. The customer ness of cashless transactions. Mr. denomination notes and also is happy and also they save time, Rajat Sarkar, SFM, Construction to protect sales, Big Bazaar and as they can leave from the outlet Office, explained how the migra- Nilgiris vouchers of Rs50 and quickly. It’s a win-win situation tion would take place without Rs100 were given to customers for all!” any hassles. Further, a presenta- in lieu of cash at Chennai ROs to IndianOil outlet M/s. Kamala tion was made by officials of State tackle currency shortage. Enterprises has already given out Bank of India on modes of cash- Says Mr. Vishal of Kamala coupons worth more than one less transactions.

46 KaleidOscope June, 2017 ARTICLE Digital initiative begins in NTPC towards paperless office Gurdeep Singh CMD, NTPC

n line with the “Digital converting documents into digi- In 2016-17, NTPC created an ad- India” initiative NTPC steps tal form. “Going paperless” can ditional carbon sink by planting Itowards digitization by im- save money, boost productivity, 10 million trees apart from these plementation of company wide save space, make documentation approx 22 million trees have paperless office to save on ex- and information sharing easier been planted by the company in pensive office space and paper more secure, and help save the the vicinity of its various operat- useThe initiative will cover all environment. As a corporate ing stations till date. NTPC projects and offices and citizen NTPC has taken sev- NTPC is a Maharatna and the will be rolled out in phased man- eral steps towards Sustainable largest power utility in the ner, helping in optimum utiliza- Development with focus on bio- country playing a major role in tion of the available space, easy diversity, promotion of renew- meeting the power needs of the retrieval of old records and pro- able energy, plantation of trees country, thus contributing to its mote clean office environment- in and around NTPC Stations, economic and social develop- Digitizing records and printed installation of rooftop of Solar ment by contributing nearly 24% literature makes it easy to share PV, rain water harvesting, reha- of country’s generation. NTPC documents electronically and bilitation of water bodies and has a vision to be the World’s lowers the temptation to make installation of air quality moni- Leading Power Company, photocopies. toring systems in major cities. Energizing India’s Growth. Company has already introduced e-tender, invoice monitoring sys- tem, grievance management and digitized notice boards at all lo- cations. The digitization process in Legal, Company Secretariat and Corporate Communication has been started in the first phase comprising more than 4 million documents. The NTPC house journal has been digitized and App being developed for in- ternal communication. NTPC is encouraging work envi- ronment in which the use of pa- per is eliminated or reduced by A View of NTPC Sipat Control Room.

KaleidoKaleidoscope June, 2017 47 ARTICLE

the top twenty coal based power generating companies glob- ally. A consistent performer NTPC is ranked 2nd amongst the Independent Power Producers Globally by Platts. NTPC is com- mittedto take care of the society, especially the community in the neighborhood of its business units by improving the quality of life of the people and promot- ing inclusive growth. The focus areas of CSR are health, sanita- tion, drinking water, education, NTPC’s Foray in Renewables-Dadri Solar PV. capacity building, women em- powerment, social infrastruc- NTPC as an integrated power benefiting the Discoms and the ture development, and support major remains committed to af- consumers. to differently-abled persons. fordable power for the consum- Ranked third largest power Company added 13,395 MW ers through sustainable power company in terms of coal based during 12th plan, exceeding the generation reduced its coal con- power generation capacity, 2nd capacity addition target of 11,920 sumption by over 5 per cent in in PLF, 3rd in machine availabil- MW3,520 MW of new capacity 2016-17 by rationalization of coal ity and 7th in terms of electric- was added in FY17 including 510 linkages and efficient operations ity generation, NTPC is among MW new solar capacity.

Koldam Dam.

48 KaleidOscope June, 2017 Kaleidoscope June, 2017 49 ARTICLE Futurise – Digitization Initiatives at Mahindra Group Rajiv Dubey Group President (HR & Corporate Services) & CEO (After-Market Sector) Member of the Group Executive Board Mahindra & Mahindra Ltd. he Mahindra group com- Mobility, Urbanization, Farm and more people. Businesses that menced operations in 1945 Mechanization and Information can create accessible innovations Tin the steel industry. Over Technology. This journey is being will own the future. Because what the last 72 years, Mahindra group called as Futurise. This transfor- use is technology if it can only be has expanded its business to 20 mation into a global innovation used by a select few? key industries which includes powerhouse is rooted in three Various digitization initiatives aerospace, agribusiness, after- guiding principles: have been undertaken by leading market, automotive, components, group companies in Mahindra construction equipment, defence, Do more with less Group in accordance with the energy, farm equipment, finance The world seems to have lesser above mentioned principles. and insurance, industrial equip- time, lesser patience, and fewer Some of the large scale projects ment, information technology, resources. Churning out prod- are mentioned below : leisure and hospitality, logistics, ucts faster than ever, shrinking real estate and retail. It is now product life cycles, and getting Connected Vehicles one of India’s largest federation more from every unit of input – Technology Platform of companies with operations all seem to be the order of the day. in over 100 countries employing Businesses who succeed in the fu- In August 2016, Mahindra & more than 200,000 people. ture will be those who master the Mahindra Ltd (M&M Ltd) lau- nched DiGiSENSE, a revolution- As the group expands its presence art of doing more with less. ary technology solution that con- in the future, it is aware of the dy- nects Mahindra vehicles, tractors, namic macroeconomic environ- Do it Together trucks and construction equip- ment and the rapidly evolving The future is collaborative. It’s ment to the cloud, opening up a technologies that have brought what everybody is doing. And whole new dimension to the ex- major challenges for global busi- businesses are no exception. The perience of vehicle ownership. nesses. Legacy business models faster we strike powerful part- are being increasingly threatened nerships, and the deeper we go, DiGiSENSE which is digitally en- by innovative digital platforms. the easier it will be to develop abled sensing, will be available These digital platform models innovative technologies for the across Mahindra’s breadth of mo- are compelling large traditional market. While Mahindra group bility products from commercial business groupsandenterprises has been doing a successful job and passenger vehicles to tractors to such an extent that they are of collaboration in India, this ap- and construction equipments. Its posing threats to existence of old proach is now being replicated at launch made the company the business models. the global level. first OEM in India to integrate its product line-up onto a cloud- Innovation powers progress and based technology platform. drives positive change. And that’s Do it for All why the Mahindra Group is bet- Technology is most powerful This empowers owners, fleet oper- ting its future on reimagining when it is put in the hands of more ators, drivers, dealers and service

50 KaleidOscope June, 2017 ARTICLE teams to access vital information about their vehicles, trucks, trac- tors or construction equipment on a real time basis from the driver’s seat and afar. Customers can also digitally build knowledge 24X7 about the performance and loca- tion of their vehicles. Drivers can contact emergency breakdown services or pull up a route plan- ner at the touch of a button, fleet owners and dealers can track the location of their vehicles in real time, while remote diagnostics and reports allow service teams to monitor the vehicle’s health and productivity parameters, on a real time basis. management best practices the potential to drive business growth into the future. Farmer’s Platform • Quickly & easily detect diseas- es and pests affecting their crops In December 2016, Mahindra This is designed as a one-stop using smartphone Finance joined hands with IBM shop encompassing three essen- for the development of a block- tial elements for the farmer: • Receive prognostic & person- chain solution that has the po- alized advisory (based on robust Advisory: Personalization and tential to reinvent supply chain predictive models) that helps in- actionable advice with FAQ finance across India by enhancing crease their income Commerce: Inputs - Fertilizers, security, transparency and op- Seeds, Agro Chemicals, • Able to access quality inputs & erational processes. This cloud- Machinery and Outputs- Crop to sell outputs based on localized based application, one of the Marketing advisory first projects of its kind in India outside of traditional banking, is Services: Equipment Rentals, • Receive crop-specific best prac- designed to transform supplier- Financial Services and Post- tices from new crop research & to-manufacturer trade finance harvest Services potential benefits from innova- tions from startups . transactions through a permis- sioned distributed ledger. The The architecture of this system blockchain-based supply chain fi- is based on the platform phi- Blockchain Project at nance solution will enable all par- losophy which allows it to offer Mahindra Finance ties involved in the transaction brand agnostic products and ser- The Mahindra Group is pioneer- to act on the same shared ledger, vices. This allows the farmer to ing the use of blockchain to dis- with each party updating only exercise an unrestricted choice. It rupt its traditional businesses their part of the process, ensuring also offers open access to all part- and drive future growth. One of efficiency, consistency, trust and ners enabling wider participation the major beneficiaries of this is transparency, while safeguarding and a plug and play approach. Mahindra Finance. Blockchain sensitive information. Moreover, the contents can be technology can help enable personalized based on the geog- Mahindra Finance access transac- raphy and linguistic diversity of tions recorded on a shared ledger Tech Mahindra’s our country. in near real-time, enabling it to Digitization Push develop and offer new products Industries world over are go- Benefits to farmers to small and mid-sized enter- ing through a massive transfor- • Get automated & quick an- prises. This is a radical process mation, a transformation that is swers to common queries on crop and technology shift which has driven by the advances in newer

KaleidoKaleidoscope June, 2017 51 ARTICLE technologies, especially things • Be able to negotiate the best equipment to farmers on a com- like internet of things (IoT) and price through a unique first of its mission basis. robotics. Tech Mahindra has set kind “BID” feature In the second C2C business up a lab called ‘factory-of-the- model, large farmers who own future’ at its Bengaluru office to • Choose from a range of certi- expensive, high-end equipment drive innovation for next gen- fied and trained SmartShifters can rent out their assets thereby eration of manufacturing. This • Track the selected SmartShifter optimizing utilization based on centre jointly with clients create to ensure that his consignment is seasonality, cutting across geog- “concepts” to improve efficiency delivered safely and securely raphies. TRRINGO would con- at factory floors using artificial in- nect the asset owner to the user telligence, robotics and analytics. Simultaneously, the SmartShift through the App. The initiative The company is already working application will allow the Cargo will drive the mechanization of with three customers and using Transporters to: the Indian agricultural sector, en- data from the factories to gener- • Get more business through abling smaller farmers to access ate smart ideas for manufactur- faster and easier order taking technology that can boost their ing sector. technology yields and thereby overall farm The company is also working prosperity. with IBM at its newly-opened • Get the option of accepting Watson IoT centre in Munich or declining a delivery request In Jan 2017, Mahindra Group where a team of six developers based on pricing or the availabil- launched Carworkz, a car work- and engineers are deployed. This ity of vehicles shop aggregator. Carworkz is de- is aimed at co-creating solutions signed to offer complete peace of • Get the opportunity to explore around manufacturing, farm- mind to a car owner looking for and expand to other markets ing, healthcare and banking for a reliable servicing option. The Tech Mahindra’s customers in the • Look forward to a higher earn- app aggregates information on Europe. ing potential. all kinds of workshops — from authorised service centres, multi- brand chains and independent Technology Startups – In March 2016, Mahindra group garages SmartShift, Trringo and launched TRRINGO - agricultur- Carworkz al equipment rental services dedi- The startup will also provide list- In October 2015, Mahindra Group cated to the farmers of the nation. ed workshops with a digital pres- launched SmartShift - a technol- This significantly increases the ence and support them with their ogy enabled load exchange plat- reach of farm mechanization and back-end operations. Through form where cargo owners and enables digital empowerment of Carworkz, a customer can book transporters can work with each the farmers of India. service online, see top-rated lo- other. Cargo owners (both busi- cal service centre and buy spare The first model is one where nesses and individual users) can parts, accessories and services as the franchisee will invest in trac- access the SmartShift service road assistance and maintenance tors and equipment to rent them through a world class mobile app contracts. (available on Android), the web- out and set up a hub for opera- site or the dedicated call centre. tions. TRRINGO will use a pro- The workshops that feature on With SmartShift, Mahindra aims prietary digital platform as an en- the platform have been profiled to offer transparent pricing, an ef- abler to process orders and pass to authenticate their services and ficient simple one-click booking them on to the nearest franchisee existence. It also has a ratings and process and the ability to track through location based mapping. review feature for user feedback cargo after dispatch It supports easy accessibility to help users benefit from others’ and service through a dedicat- experiences. The company will The unique SmartShift applica- ed App and a toll-free number. also work towards a ‘Carworkz tion will allow Cargo Owners to: Franchisee could also tie-up with Assurance Program’ to ensure • Book a vehicle in less than 3 tractor owners in the vicinity quality standards for services minutes enabling them to rent out booked through the platform.

52 KaleidOscope June, 2017 ARTICLE BEL takes Digital Route to Business Growth

M. V. Gowtama CMD, BEL

Innovative use of IT is the key to success in today’s business environment. Bharat Electronic Ltd. is truly an IT driven company which believes in tapping the benefits of the best of IT solutions available across the globe. BEL has integrated SAP (ERP solution) in all its business processes, eliminating the circulation of printed documents in all its business functions. The Company has created an ‘Employee Self Service’ portal with user IDs for employees to carry out activities like applying for leave, claiming medical reimbursement and attendance regularisation online.

tacks of files piled up on globe. BEL has integrated SAP an ‘Employee Self Service’ portal rickety shelves in dimly lit (ERP solution) in all its busi- with user IDs for employees to Soffice rooms and stores, this ness processes, eliminating the carry out activities like applying is the image that comes to the circulation of printed docu- for leave, claiming medical reim- mind when one thinks of a typi- ments in all its business func- bursement and attendance regu- cal Government department. But tions. The Company has created larisation online. thanks to the innovative use of IT, Financial transactions with banks, Bharat Electronics Limited (BEL) including payment of employees’ has done away with bulky files salaries, are all done in digital and gone digital. The Navratna mode and payment to venders is Defence PSU, headquartered in done through ECS and NEFT. All Bengaluru, has introduced the office orders and circulars issued concept of Digital File Lifecycle by the Company are available on- Management (FLM) for online line for reference. creation and management of official files. The introduction of the Know- ledge Management System has Innovative use of IT is the key provided BEL’s scientists with an to success in today’s business IT platform to share their knowl- environment. Bharat Electronic edge and learnings with young Ltd. is truly an IT driven com- engineers. The implementation of pany which believes in tapping Business Intelligence and dash- the benefits of the best of IT boards has helped senior man- solutions available across the agement in decision - making.

Kaleidoscope June, 2017 53 ARTICLE

Implementation of File Lifecycle Management Earlier, though all design doc- umentations and other data were available in digital form, Management approvals for vari- ous projects were taken in paper form. More than 1 lakh files used to be created annually by various functional groups. These files had to be preserved for time periods ranging from seven to 50 years, based on the nature of the file. It was found that 90 per cent of these files were related, directly or indirectly, to procurement.

The objective of FLM, when conceived, was to facilitate e- Vigilance requirements, in FLM. Special features governance and move towards Moreover, changing a 60 year- of FLM a paperless organisation in a old work culture was the biggest The main feature of FLM is that phased manner. Confidentiality challenge. any file can be tracked by anyone and credibility is the foremost re- sitting anywhere in the country. quirement of any digital file solu- Once implemented, FLM changed Monitoring and auditing of all tion. Apart from this, simplicity the process of file movement files are done from a centralised and ease of operation were giv- within the Company completely. location. There is no more re- en top priority while designing The in-trays and out-trays for files quirement of record rooms and FLM, as the application was to be were replaced by laptops. Within other infrastructure to preserve used by executives cutting across a year of implementation, more the files; the server capacity just ranks. It was a great challenge to than 1 lakh files were created and needs to be enhanced whenever implement the SAP core modules approved in FLM. The system required. The infrastructure re- and all other features, including helped in saving approximately quirements for file maintenance those required to meet Audit and 40,000 man hours per annum. have been reduced by Rs. 3 crores per annum. Almost 20-30 per cent of manpower engaged in file movement has been shifted to The main feature of FLM is that any file can be tracked by other productive operations. The anyone sitting anywhere in the country. Monitoring and cycle time of file clearance has come down by one third. Greater auditing of all files are done from a centralised location. accountability, transparency, co- There is no more requirement of record rooms and other mpliance with statutory require- infrastructure to preserve the files; the server capacity ments and standardisation across the organisation are some of the just needs to be enhanced whenever required. The add-on benefits. infrastructure requirements for file maintenance have BEL which is committed to re- been reduced by Rs. 3 crores per annum. Almost 20-30 per ducing its carbon footprint is cent of manpower engaged in file movement has been looking at saving 18 lakh units of shifted to other productive operations. paper every year, thereby con- tributing to the protection of environment.

54 KaleidOscope June, 2017 ARTICLE HPCL initiatives towards Digitization and Opportunities and Challenges faced in the task M. K. Surana CMD, HPCL

n a significant and a water- thrust on cashless transactions in provided POS machines at retail shed move in Independent these Retail Outlets would great- outlets from where the Public IIndia, the Government of ly help in remonetizing and bring could get newcurrency with their India declared effective midnight, out a sea change in the way peo- Debit Cards. 8th November 2016, the five hun- ple transact. This step was like an instant pan- dred and one thousand rupee As a measure to mitigate some acea for the people visiting the notes will no longer be legal ten- anticipated difficulties on de- Retail outlets and great amount of der. The RBI put into circulation monetization, Govt of India also relief was felt by the masses. This Two thousand rupee notes and announced that the old 500 and task by itself was very daunting new notes of Five hundred ru- 1000 Notes would be accept- in the way the Corporation had pees from the 10th of November ed at Petrol and LPG Stations to coordinate with Banks, Dealer 2016. This measure was taken by till 24th November 2016. The network and managing public at the PM as a part of several bold Govt. extended these dates up the outlets. steps to combat corruption, black to 2nd December 16 and thenfi- money and counterfeit notes. nally again up to 15th Dec 2016. Cash @ POS facility commenced This move is expected to cleanse The retail outlets of HPCL came from the last week of Nov’ 16. the formal economic system and to the fore as the extended The concept of Cash @ POS at the discard black money from the Governmentarms to accept 500 Retail Outlets enabled disburse- same. and 1000 old notes as legal ten- ment by mid December 16, of Rs. In the above context, HPCL as a der. This step assuaged to a very 32 Crores through more than 750 responsible Navaratna PSU took large extent thetransitional issues OMC Outlets. With the availabil- a series of initiatives towards faced by the masses. ity of cash becoming better at the ATMs steadily over time since the Digitization. The Corporation Meanwhile, nationwide ATMs demonetization, the queues at the had in this journey several chal- were witnessing serpentine ATMs have started easing out, lenges to be overcome. The queues clamoring for new Notes with near normalcy now, howev- Corporation rose to the occasion which had become very scarce er the facility of Cash @ POS still and came out with a slew of ini- and either ATMs were inopera- continues to be available as an tiatives and went about the pro- tive or were getting emptied in option at select Retail outlets. Till cess of Digitization. very short times. At this juncture, date, an amount of 75 Crores has On an average, the transactions at HPCL Retail outlets came out been disbursed at more than 1000 OMCRetail outlets amount to Rs with a unique concept of Cash @ Outlets with number of transac- 2000 Cr/day, 60000 Cr per month POS – i.e. availability of Cash just tions crossing 20 Lacs! anda humongous 7.3 Lac Crores/ like at ATMs from the POS – Point year. This is one of the single of Sale machines from the outlets. Promotion of eWallets and POS largest retail transaction sector HPCL in close coordination with machines for accepting debit in India and it was aptly felt that Banks and the dealers, field force and Credit cards for cashless

KaleidoKaleidoscope June, 2017 55 ARTICLE

today stands at 16000 POS ma- chines, thus more than doubling the count.POS incremental ev- ery day is being meticulously monitored by and many Banks in India today have their POS Machinesdeployed at the Retail outlets. Deployment of POS ma- chines and e-wallets needed active involvement of Dealers and the field officers and most important- ly, needed the eKYC documents of the dealers. Various camps, Mr. M. Venkaiah Naidu, Minister of Housing and Urban Poverty Alleviation and meetings, small group and large Information and Broadcasting & Mr. Nara Chandrababu Naidu, Chief Minister, group meetings were held on a Andhra Pradesh at Digi Dhan Mela at Vijayawada. war footing where Banks and payments formed a most impor- From near zero no. of wallets in ewallet providers were request- tant part of the whole process operation at the Retail Outlets, ed to endorse the eKYCS. These and HPCL took it upon to usher thecorporation stepped upefforts proactive steps ensured that the in this state of the art payment ac- to provide wallets at all the retail nos. of POS machines and ewal- ceptance mode. outlets. On an average, today the letsincreased to the current levels. The Corporation got in touch number of ewallet transactions This has seen a quantum jump with all RBI approved ewallet at the petrol pumps is touching in a span of 5 Months , from a providers and sent mailers, con- 20000 transactions with value mere 20 % in the beginning of tacted them and got them to put crossing 1.5 Crores per day. This December 16. up the QR Codes at the outlets. figure was a mere couple of lacs There were also issues of kyc This involved the task of educat- at the beginning of Dec 16 and documents endorsements by ing the Dealer and customer in transactions being a few hun- the banks and HPCL came out initiation into making this pay- dreds. Almost all the ewallet pro- with an aggregator based mod- ment. On a war footing, training viders are facilitating in cashless el developed by M/s VeriFone. programmes were conducted transactions and every day, new VeriFone had terminals already at the Retail outlets, offices etc. start up wallets are getting en- installed at Retail outlets and for In close coordination with wal- rolled. This is providing the cus- the first time in the country, sev- let providers at their apex level, tomer the choice of seamlessly eral ewallet providers could ag- presentations were made to the transacting through his wallet of gregate simultaneously on the Honorable MOS for MOP NG choice. same terminal, due to which the Shri. Dharmendra Pradhan and Similar effort was made for instal- acceptance of ewallets went up to the team of MOP NG officials. lation of POS machines for accep- multifold. Customer was given This involved very close work- tance of payments through Debit a choice of transacting with their ing amongst the Oil Companies and Credit cards. Apex level choice of ewallet provider on one at the highest levels, at the same meetings with all the banks and single terminal. time the initiatives needed to be VCs with Bank Heads and Oil Simultaneously the ministry also percolated down to the outlet Company officials became a norm constituted a working group level. HPCL, the Dealer fraternity and Banks were requested to im- wherein a detailed analysis of and the field officers thus were mediately deploy POS Machines. cashless transactions through all extremely nimble on the foot and HPCL had a total no. of 6000 modes- the Credit /Debit /wallets in close coordination with ewallet POS Machines across its net- /Loyalty cards along with daily providers, dealers and the field work of 14000+ Retail outlets increment of wallets and POS ad- officers, rolled out this unique and with concerted efforts since ditions were made and reported payment option to make the tran- Nov’ 8, 2016 the number has to the Ministry by the OMCs. sition to cashless transactions steadily increased and the count This daily reporting ensured that

56 KaleidOscope June, 2017 ARTICLE the addition of POS, Wallets, pro- gression in transactions etc. were given utmost importance and the same was reciprocated by the Field force and the dealers alike. Collaborations were also initiated by the OMCs with the CSC – an arm of Ministry of Electronics and Info Tech. (MEITY) and the CSC was actively involved in conduct- ing training camps and sessions across retail outlets, Locations etc. in large numbers. HPCL initiatives on digital progress- Digidhan Mela and Customer Education. The Govt also launched BHIM – the Bharat Interface for Money as a way of transacting cashless this is the fee that merchants pay the full support of the Banks and and in this connection a presen- every time a card is used. The e-wallet providers’ eagerness to tation by the NPCL – ICICI was Government also waived the get into the system. From a mea- made to all OMC state heads , the MDR on such purchases for 50 sly 6% of the transactions hap- top brass of both MOP NG and days to promote cashless trans- pening in a cashless mode prior OMCs on 12th January at New actions. With that promotional to 8th Nov 16, today, on an av- Delhi. HPCL is actively propa- period elapsing, banks have re- eragethe cashless percentage of gating the use of BHIM in Retail instated the charges. This again transactions is hovering between outlets and helping customers in needed very close interaction 22-25% which is a huge jump con- downloading BHIM and transact- with the Banks for integrating the sidering the volume and amount ing through BHIM. MDR in the transactions. of transactions. This step would by all means infuse a complete Effective 13 Dec’ 2016, Govern- Extensive discussions with all Banks transparency and hassle free ment also announced a discount has resulted in process wherein a payment methodology at the of 0.75% on all cashless transac- MDR direct debit process has been Retail outlets. tions of fuel purchases which started by HDFC effective 1 April gave an impetus to the already 17 and all other banks as SBI , ICICI We strongly believe that with all growing number of cashless and Axis are set to follow suit any the above measures in place,In transactions. This introduction of time now. spite of the initial hiccups and discount put an onus on OMCs disruptions in the system, even- All the above processes right to smoothly facilitate conduct of tually this change will be well as- from coordination with Banks/ such transactions. similated and will prove positive wallet providers/ Dealers/ Oil for the economy in the long run. Cos own personnel/ stakehold- MDR HPCL’s aim is to take the cashless ers is with a view to ensure cash- There was also an issue of transactions percentage from the less transactions would take a big MDR: The Merchant discount current levels to 40% in the com- leap in payments at Retail outlets rate wherein each time a card ing few months. To this extent, and ensure the demonetization/ is swiped, a certain percent- the hard cash necessity is dis- Cashless transactions/ Digital age of the amount paid goes as pensed with and boost the over- Payments would usher in a new charges to the company that has all economic scenario and HPCL era in the way transactions are installed the card machine, the would continue to propagate this made at the Retail Outlets. network provider such as Visa by a three pronged measure as and MasterCard, and the issuing The above has been possible only Debit/ Credit acceptance by POS bank, with the average charge be- due to Continuous guidance from Machines, e-wallet additions and ing 1% per transaction. Called a the Ministry, wholehearted coop- Loyalty Card Transactions in a ‘Merchant Discount Rate’ (MDR), eration from Dealer fraternity, big way.

KaleidoKaleidoscope June, 2017 57 ARTICLE Digital India - Initiatives by NALCO

Dr. Tapan Kumar Chand CMD, NALCO

ational Aluminium Co- up share capital of Rs 966.46 cr of alumina in the world as per mpany Limited (NA- with Government of India hold- Wood Mackenzie report. LCO) the Navratna ing of 65.36%. N As a part of its effort to reduce CPSE under Ministry of Mines In terms of production capabil- carbon foot print the Company is one of the largest integrated ity, the Company has a 68.25 lakh has diversified to renewable ener- Alumina – Aluminium com- TPA Bauxite Mine & 21 lakh TPA gy sector in a significant manner plex in Asia. From the days of (Normative Capacity) Alumina by commissioning 198 MW wind first commercial operation since Refinery located at Damanjodi in power plant in four different plac- 1987 the Company has continu- Koraput district of Odisha, and es. Moving ahead, the Company ously earned profits for last 29 4.60 lakh TPA Aluminium Smelter has also utilised the available roof years. NALCO is ranked no.1 as & 1200MW Captive Power Plant top space in Corporate Office, a Net foreign Exchange Earning located at Angul, Odisha. township, Research centre, train- Company in FY 2013-14 and Bench marking its efficient op- ing centre at Bhubaneswar for ranked 2nd in FY 2014-15 and eration, the Company has been setting up of 310 kWp solar pow- 2015-16 in the Country among rated as the lowest cost producer er plants. CPSEs. The Company has a paid

58 KaleidOscope June, 2017 ARTICLE

Awareness Programme: Cashless transaction. Hoardings.

Digital India Drive at practices, e-Procurement of across the company, an online NALCO: goods and services is done Contract Labour Management NALCO has joined hands to through SAP SRM7 and Central System is being implemented. On implement the Digital India pro- Public Procurement portal of NIC the same lines, online Employee gramme, which is a flagship pro- respectively. The company has Self Service systems are being im- gramme of Government of India implemented E- tendering for plemented to provide an online in line with the vision to trans- procurements above Rs 2 lakhs platform for employee participa- form India into a digitally em- w.e.f. Apr’ 16 Payments to ven- tion, quicker service and unifor- powered society and knowledge dors/ employees (>99.5%) and mity in business practices across economy. correspondences also are done the enterprise. For efficient -per through e-mode. Mobile apps formance of NALCO hospitals at The Company has been in the have been introduced for MSME Angul and Damanjodi, a Hospital forefront of digitization of its in association with MSME dept, Management System has been activities since its inception. Govt of Odisha. These initiatives implemented. NALCO has always been forward ensure a high degree of trans- looking be in adoption of LAN or In Human Resource: front the parency maintained in business WAN or implementation of in- Company has developed on line dealings. tricate network of computers or systems for Human Resource installation of ERP to run its busi- E-governance: For close moni- Information System, Employee ness. As the Nation embarked on toring of various initiatives by Attendance & Payroll, Post a drive to reduce cash transaction Higher Management an online Retirement Medical Benefit in business NALCO has also gone Capital Expenditure Monitoring Scheme, Online HR Manual, completely cashless in all of its System, Departmental Action Cashless Salary / Wage Payments operations. Plan & Dashboard Monitoring to Employees and Contract System, Fund Monitoring Sys- Labor, Executive Performance At NALCO, the application of tem, Internal Audit ATR Mo- Management Information Technology is perva- nitoring System have been im- Digitization: To further the use sively used in all major business plemented. Implementation of functions which include: of Information technology, digiti- Revenue Expenditure Monitoring zation of documents and records Integrated Information System: System is in progress. Further, has been taken up at various The Company has adopted SAP, Bill Tracking System is being Offices and Units. It is planned to Enterprise Resource Planning for developed to enable vendors to introduce the e-Office Document efficient Inventory Management, track invoices and know the pay- Management System. Knowledge Finance & Controlling, Sales & ment details. Wide use of Video Management will also be a key Distribution, Production and Conferencing has helped in sig- area of activity. Human Resource Management. nificant cost and time saving. E-procurement: To enable trans- IT Enabled services: To facilitate Demonetization parent and efficient procurement monitoring of all contract workers NALCO supported Hon’ble PM’s

Kaleidoscope June, 2017 59 ARTICLE

Website.

call for demonetisation by taking sources, were printed and dis- The Company has also recog- measures likecreating awareness, played by NALCO at its Mines, nized the efforts of the SBI officers organizing workshops on cash- Production Units and Offices in promoting cashless transaction less transaction for its employees across the Country. The hoard- by honoring them with ‘Nalco at its sites and offices with the ings, banners and posters were Digital Drive Awards’ on the 37th help of the State Bank of India and displayed in Hindi and local lan- Foundation Day Celebrations. Orders issued for ensuring bank guage, highlighting the messages payment of wages to all contract on demonetization at company’s labours. To spread the message various strategic locations such as Challenges of benefit of Demonetization, its Townships, Clubs, Community Adoption of cutting edge Digital posters and banners have been Centres, Hospitals, Schools, Initiatives is fraught with chal- displayed. The Company has Market Complexes, Banks and lenges that need a coherent, well achieved 100% cash less transac- ATM counters. NALCO has also sponsored and calibrated strat- tion by Jan’17. disseminated information on de- egy for implementation. A set of perceived challenges and sug- To educate the general public monetization through various gested mitigation approaches is on the issue, various billboards other mediums such as web, in- listed below: received from Govt of India tranet and social media etc.

60 KaleidOscope June, 2017 ARTICLE

Challenge Mitigation Involve people from various levels and functions within the organisa- tion to understand their challenges and come up with technology based Identifying and implementing solutions optimal set of technologies for Utilize formal business case evaluation process for go/no-go decision NALCO making assists in identifying high potential technologies Involve industry experts to identify best suited solutions Ensure leadership involvement and active participation of people across levels from the start Lower adoption rates to new technologies and processes Develop a strong communication plan for large initiatives and leverage established mechanisms to seek and incorporate user feedback to gener- ate buy-in. Challenges in integrating To integrate conventional waterfall methodology with agile methodol- with existing IT architecture/ ogy that is more suited for emerging technologies, Bimodal IT methodol- methodology ogy to be adopted. Strong IT skill sets for creating Training of IT team members for capability building information interface with the Review of current legacy processes for ensuring system readiness external stakeholders Continuous awareness building for adoption of information exchange platform among external stakeholders Resistance to change by Perform change assessment for key stakeholders key stakeholders across Development of a change management strategy and supporting com- organization munication plan Multiple disintegrated data Develop data warehouse/ data lakes as per business needs sources Large volume of dis- Identify common points of linkage for data elements across datasets joint datasets

Opportunities for decision support, b) consoli- reverse Auction for material As the Company is launching in a dation of IT systems for deeper procurement, Vendor registra- growth path, IT will have myriad and wider coverage c) Integrated tion process, Online redresses of opportunities to transform the Manufacturing with the use of MSE grievance. Moreover, the business with data compilation, Internet of Things d) Adoption of Company has taken the noble seamless integration facilitating emerging technologies in mobili- initiative to completely digitize easy monitoring and quick de- ty, cloud and process automation. 10 periphery villages at Angul & cision making. Initiatives being These interventions shall trans- Damanjodi sector. taken by NALCO for aligning IT form the company to a Smart, with the emergent business strat- Responsive and Agile Digital Conclusive Statement egy and business drivers are in Enterprise. Standing true to the Government’s terms of a) Sustainable Growth b) In various Interface the Company digital India movement, NALCO Improved Operational Efficiency has planned for on line imple- is playing its bit for a digitally and c) Delivering value to busi- mentation of Digital Board and empowered society while also ness functions. Hospital Management System,e- enabling governance and services IT interventions are being Office, e-Dak System, Customer on IT platforms ensuring trans- firmed up for a) data analytics Portal, GST Implementation, parency, equity & fair play.

Kaleidoscope June, 2017 61 ARTICLE NLCIL’s Initiatives towards Digital India

Dr S.K Acharya CMD, NLC

Training on Cashless Transaction to Neyveli Businessmen Rendered by NLC India Limited in association with State Bank of India Businessmen doing various kinds of business at Neyveli Township were given training on Cashless Transaction at Lignite Hall, Neyveli on 11th April, 2017, which was inaugurated by Mr. Rakesh Kumar, Director (Finance), NLC India Limited. Mr. Rakesh Kumar, Director (Finance), NLC India Limited, inaugurating the Training programme on Cashless Transaction given to Businessmen of Neyveli NLC India Limited, adopted elec- Township which was given by NLC India Limited in coordination with State Bank tronic mode of payment, very of India. long back. The payment to em- ployees, contractors are being made through electronic mode. In this endeavour, he said. So, he alongwith his team elucidated the order to adopt the cashless trans- invited the businessman to adopt method of Cashless Transaction action on their business, NLC this method, in order to have the to the businessman, on this oc- India Limited provided training benefit by entrepreneurs as well casion. Also he highlighted that and explained its’ features in co- as general public. On this oc- businessman would get incen- ordination with the State Bank of casion, Mr. Varadarajan, Chief tive, by not depositing the cash India at Lignite Hall, Neyveli. Manager, State Bank of India, on hand to the bank, but hand In his inaugural address, Mr. Block-2, Neyveli, assured, that out them to their customers with Rakesh Kumar said, after intro- all businessmen, who are in the their ATM Card; also, one can get duction of Cashless Transaction, need of Point of Sale Machine incentive, when the same trans- Tax and other income received would be delivered within two action is done through Aadhar by the Government had signifi- or three days, as much, they re- Card, also. cantly, increased. The income quire. Besides, he announced Mr. N. Muthu, ED, /HR, /NLC, thus generated would be utilized that Current Account would be Mr. M. Karthikeyan, GM/TA/ for the public welfare activi- opened on the same day and POS NLCI and Mr. Ramkumar, Dy. ties; so, the end beneficiaries are machine would be given at nomi- Manager/IT Section/ SBI felici- the common public, he added. nal rent. tated on this occasion. Through Corruption and Bribery would be Mr. Balakrishnan, AGM, /IT, / interaction, the Officials of the eliminated, completely, through State Bank of India, Chennai State Bank of India, shed light

62 KaleidOscope June, 2017 ARTICLE on the doubts made by 200 contracts, the system has devel- businessmen(approx.), who run oped as an one stop information Businessmen doing various business at Neyveli Township. provider on all contract labor re- kinds of business at Neyveli Some businessmen, registered for lated activities in NLC India Ltd. Township were given training purchasing of POS Machine. On The Contract Labor Management this special training programme System (CLMS) module is a com- on Cashless Transaction day, 20 POS machines were sold prehensive software, developed and good number of Current in house by NLC India Limited at Lignite Hall, Neyveli on Accounts were opened. based on the directives of the 11th April, 2017, which was Ministry of Coal, Government of Inauguration of Contract India. inaugurated by Mr. Rakesh Labour Management Kumar, Director (Finance), NLC SystemWeb Portal Reverse Auction NLCIL launched Contract Lab- Initiatives by NLCIL India LimitedNLC India Limited, our Management System (CLMS) adopted electronic mode of Web Portalas part of Digital New Initiative of Finance IndiaProgrammefor the benefit Department of NLC India payment, very long back. ofcontractors and workersto eas- Limited Saves Rs.460 crore ily accesstheir Bills Status, Wages NLC India Limited, a ‘Navratna’ Bills, Contributions, PF, EPF, ESI PSU is implementing a coal approach to procurement/tender- etc. on 20-05-2017 during the rais- based power project (3X660) at ing, wherein sellers which meet ing day celebrations of NLCIL. Ghatampur, Kanpur Dehat, UP certain minimum criteria are Contract Labor Management through a joint venture company eligible to submit non-negotiable System (CLMS) is a Web based called NUPPL with UPRVUNL price bids. The buyer (typically a System, which enables the access at an estimated project cost of utility) then selects winning sell- to Contract Workmen, Contractor Rs. 17,238 crore. The debt com- ers based on the lowest priced employers, NLCIL officials and ponent is 70% of the project cost bids first, and signs non-negotia- relevant stakeholders. It dis- amounting Rs. 12,067 crore. ble standard contracts with the seminates information related In order to secure debt compo- winning sellers, incorporating the to contractor employee and con- nent, the company has adopted prices bid by that seller), with the tract workmen deployed in each an innovative method of ten- help of M/S MSTC in which all contract, details of salary and at- dering including reverse auc- major bankers and financial insti- tendance, bill status etc. While tion mechanism, (A reverse auc- tutions participated and after the the primary focus is on infor- tion mechanism is an auction successful tendering method fol- mation dissemination related to lowed, a very competitive rate of 9.35% was secured for an amount of Rs.4,200 crore.

Prior to this method, the com- pany resorted to traditional way of tendering and could secure an interest rate of 10.50%. This new method is resulting in a saving to the tune of Rs. 460 croreover the tenorof the loan. The saving secured is expected to continue in getting the balance loan in due course of time . This may re- Dr. S.K Acharya CMD, NLCIL, Dr. M. P Narayanan, former CMD,NLCIL & CIL and duce the project cost significantly Functional Directors of NLCIL during the inauguration of Contract Labour which will reduce the expected Management SystemWeb Portal. level of tariff.

KaleidoKaleidoscope June, 2017 63 ARTICLE Chennai Petroleum Corporation Ltd. Digital India Initiatives

Sanjiv Singh Gautam Roy Chairman, IOC Managing Director, CPCL

PCL has empowered all Introduced • Visitor / Material entry its supervisory employ- • Circulars/News items are Gatepass systems are in electron- Cees digitally by provid- displayed in Intranet & sent ic mode ing them an internet access in through group Mails • NOC (Vigilance) apply and ap- their office. All the officers are proval through online. given a corporate e-Mail facility • ERP-SAP is implemented for for official communication. The business process workflow of • Online Suggestion / Kaizen incoming and outgoing mails Refinery register/OPL of TPM through hosted in Lotus domino server at • SAP ESS workflow is used for electronic mode their data centre are scanned for employee leave /travel/medical/ • Work permit / NMI registered spams and virusesCirculars and furniture/PC/ Pay slips online Information’s are sent via email • EPMS Employee Performance • Biometric Attendance only to all users. Management System through System for all indirectContract workflow system With a view to provide a paper- Employees less office, CPCL has hosted their • Tender & Public Grievances • Retired Employees website own intranet site with various through web site online e-application systems and • Online Vendor/Contractor • Helpdesk Operations(PC/ implemented various eApplica- Registration Printer/Network) tions as listed below. • HR Recruitment Process • Online Medical Appointment for Health Checkup(OHS) • Employee eMail communica- • E-Tendering system for mate- tion for internal & external rial procurement /service pro- • Shutdown Schedules and its • eFax/ SMS systems are curement workflow progress monitoring

64 KaleidOscope June, 2017 ARTICLE

For effective communication Biometric attendance system for Menu and general information between departments, the vari- its contract employees. like holiday list,email ids,phone ous department manuals, news numbers are all available in and event and Process Infor- Employee E-serve related data intranet. mation Network data are host- like PF, Super-annuation, Thrift Major MIS reports of the re- ed on the intranet. Through Fund, Form16, Attendance Det- finery QC, Finished Product Process Information Network ails, Canteen Consumption, Certification, Production State- (PIN),employees can access the ment, Process Engineering Re- process data from remote like port, Chemical Consumption Individual plant status, Process For effective Report, Injury Safety Surveillance Trends, Energy/ Throughput re- communication Report are hosted in the intranet ports, Flare Monitor, Inventory for effective communication. The status etc. between departments, current plant status and mate- CPCL is maintaining its own the various department rial balance of the various units web-site www.cpcl.co.in at its manuals, news and trends of important parameter data centre securely. The vari- are available in the LAN for all ous data hosted in the server event and Process users through the Real Time PIN include Corporate Information Information Network (Process Information Network). CPCL News and Events The latest news, current events Business & Services/ People data are hosted like financial reports, share de- and careers, Code of conduct/ on the intranet. tails, audited results, Swachh Vigilance/ Right to Information Bharat activities are also hosted Act, Awards & Recognitions, Through Process in the intranet. Financial Performances/ Investor Information Network It is concluded that CPCL is Grievances Tenders - Online (PIN),employees can positively aligning with digital Vendor/ Contractor Registration India program to improve op- /e-Tender, Awarded PO’s/ access the process erational efficiency and towards Awarded Contracts. data from remote like less paper office. The Public Grievances Redressal Individual plant status, system and Tender Grievance External has been implemented in CPCL’s Process Trends, Energy/ Chennai Petroleum Corporation website to identify and resolve Throughput reports, Limited has already implemented persistent problems. The acces- 100 % e-payment and e-collection sibility of the web-site made user Flare Monitor, Inventory system through digital means to friendly for persons with dis- status etc. all its stakeholders’ viz., employ- ability. CPCL has implemented ees, vendors, contractors, service

Kaleidoscope June, 2017 65 ARTICLE providers etc. CPCL effects ap- encouraged to adopt digital pay- customers and employees of proximately 40,000 transactions ments through regular mail com- CPCL, awareness camps were also in a year through the e-collection munications / circulars, messages conducted for the CISF person- and payment facility. in the intranet portal of the com- nel who are providing security to Several meetings have been con- pany and by display of hoard- our Refinery at Manaliand their vened of vendors, contractors, ings / banners within the refinery families, Guest house at Delhi , customers and service providers campus and the Cauvery Basin students of the CPCL Polytechnic for creating awareness among Refinery township. College, family members of the CPCL employees at the Township them to encourage payments In order to facilitate direct credit in CPCL CBR Refinery,etc. through digital means. Further, of wages of all contract workmen the vendors and contractors were of CPCL in their bank accounts In a nut shell , CPCL is continu- also requested to create aware- by the contractors engaging them, ously monitoring the promo- ness about cashless transactions CPCL organized several bank ac- tion ofdigital means to achieve a amongst their stakeholders, in- count opening camps for the la- cashless, paperless campus and cluding their employees. bourers and as a result on date shall endeavor to extend neces- CPCL makes all payments to its has achieved 100 % bank accounts sary support to all its stakehold- employees only through digi- opened for around 6000 of the con- ers in achieving the objectives of tal modes. The employees and tract labourers including wom- the Government for promoting a their family members are being en. In addition to the vendors, cashless economy.

66 KaleidOscope June, 2017 ARTICLE Digitization Initiatives taken by EdCIL

Diptiman Das CMD, EdCIL

dCIL (India) Limited, is a of objectives through continuous Online Testing and Category-I “Mini Ratna” monitoring leading to optimal Assessment Services EPublic Sector Enterprise fulfilment of targets within the In EdCIL’s 35 years of experience under the administrative control stipulated time frame. in education and human resource of the Ministry of Human Reso- The verticals have leveraged development, the company has urce Development, Government expertise gained over three de- realized that getting the best tal- of India. The Company of- cades, strong alliances and com- ent on-board is crucial to the suc- fers Project Management and mitment of dedicated teams to cess of an organization, thereby Consultancy Services in the entire ensure a strong national and helping its clients to get the best education and human resource global presence for the Company. talent with its revolutionary on- development value chain within These have strengthened our line testing and assessment pro- India and overseas. core competency in all areas of cess. This includes a wide range The Company has in the recent Education and human resource of services such as developing an past registered rapid growth development. applicationportal for accepting with the turnover having more The company has taken many applications, conducting the ex- than doubled to Rs.175 crores in steps to promote digitization amination and evaluation, tabu- FY 15-16. both internally and externally via lation and handover of results. Clients of EDCIL include most its services offering. The follow- For the past many years (since State and Central Govt. Depart- ing verticalshave been providing inception) EdCIL had gained ments including MHRD, PSUs services in digital space. considerable reputation in the and Autonomous bodies includ- ing IITs, IIMs, IIITs, Kendriya Vidyalaya & Navodaya Vidyalaya.

Vision To be the most trusted project management and consultancy organization offering educational and human resource consultancy services.

Service Spectrum EdCIL undertakes end-to-end projects on turnkey basis from concept to commissioning and ensures effective management of activities from identification

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EdCIL encrypts and transmits the relevant question papers to the servers in technology centres only at the time of the assessment. This is done on real-time basis us- ing cloud technology, eliminating any chances of leak or delay. • Quick: EdCIL’s online testing and assessment processes has shortened the time cycle (approx- imately 90-100 days) for the entire examination process, including Animation training at School. the preparation of results. This speeds up the processes of hiring examination space for conduct- • Secure: Offline examina- and assessment to a large extent. ing offline examination for re- tions are vulnerable to several With the Government focusing cruitments in most of the PSUs risks such as leaking and delay. on digitization of India, more and Central Government bod- However, EdCIL’s online testing and more PSUs, Institutes and ies. In the year of 2015 EdCIL and assessment process is secure Autonomous bodies are now opt- migrated to online examination because it has an in-built content ing to conduct online examina- process and it was an instant suc- security system. Critical services tions to hire people. cess. Since then the company has offered by EdCIL include captur- taken up assignmentsas big as ing biometric identity through The online testing and assess- 900,000candidates in one exam,in thumb impression, CCTV cov- ment market has a potential of more than 600 centres all over erage and mobile jammers dur- about INR 5000 crore. India. The timeline of such proj- ing conduction of examination It not only includes therecruit- ects has reduced drastically to and value added MIS reports on ment examinations to hire new half of what it was following the candidate profiles. In addition, talent for the commercial bod- transition from offline to online. ies but also the examinations Over the course of time EdCIL has for teacher recruitments at both also gained multi-disciplinary ex- In EdCIL’s 35 years of the state and central level, the pertise, conducting examinations experience in education teacher eligibility tests, and aca- covering multi-disciplinary areas demic tests such as the entrance for hiring teachers, engineers, and human resource tests. More than 75% of entrance scientists, paramilitary, doctors, development, the examination tests are still being paramedical staff, steno, UDC, conducted offline and account for LDC etc. company has realized about INR 200 crores with near- The company’s testing and as- that getting the best ly 45 lakhs candidates appear- sessment process is: talent on-board is crucial ing for these examinations. The • teacher recruitment tests as well Trusted name in the industry: to the success of an The company’s numbers speak is a huge market with states like volumes about the quality of organization, thereby Maharashtra, Madhya Pradesh, and others recruiting around 9-10 its service. Till date, EdCIL has helping its clients to conducted online testing and as- lakhs teachers every year. sessment process for 1.6 million get the best talent with EdCIL has been able to leverage candidates for various clients in its revolutionary online its already existing brand name as well as the trust that is bought India. It has served all types of testing and assessment organizations, government bod- due to being the only PSU with ies, autonomous bodies and large process. an expertise in the online mar- corporate houses. ket space. The company has been

68 KaleidOscope June, 2017 ARTICLE able to grow to more than double its turnover. The Online Testing and Assessment vertical has con- tributed majorly to the growth. The company was able to target 1.6 million candidates in the year 2016-17 and is positive to double the numbers to reach 3 million candidates. To achieve its target the company also has hired a world-class strategy firm to strat- egize a five-year medium term plan. Conducting examination is Students with tablets. in itself a challenge as it involves a lot of risk, such as the secrecy Indian Institutes/Universities and Technology, we believe that IT and security of the question pa- also for Organizationsoverseas. should be used for improving pers, publishing the results on a and facilitating the entire aca- timely manner, and so on. One of The services that the company’s demic environment of any insti- the most important challenge that Digital Education Systems verti- tution and university. EdCIL has the company faced was to bring cal offers can be summed up as long experience in facilitating the people onboard and up to under: ERP Solution to various educa- speed to the change and adapt to tional institutions of nation and the processes involved in online Smart Class Solutions: international importance. examinations and to deal with The main objective of the SMART the challenge the Online Testing classroom project is to find and It provides transparency, account- vertical was provided with the create a best practice standard for ability and central monitoring for right kind of training to be able to implementing modern, academic the better solution to the educa- implement the project within the curricula in an international, mul- tional problems for the reforms. specified timelines while meeting tidisciplinary university setting. all the security aspects. Admission & Examination ICT Infrastructure Management System Digital Education Development and (AdEMS) Systems Consultancy EdCIL provides system which This vertical of the company of- ICT Infrastructure offers a range automates the complete lifecycle fers services/ Consultancy for of technologies to assist institu- of admission and examination Enterprise Resource Planning tions and universities in running management. AdEMS revolu- (ERP), Management Information efficiently. These include hard- tionizes the entire admission and System (MIS), Smart Classrooms, ware, software, networking and examination process by effective- Computer Labs, e-learning pack- implementation. EdCIL under- ly meeting the requirements of ages, e-content development, e- takes many ICT Infrastructure institutions and universities. operation and manage-ment (net- Development and consultancy EdCIL’s digital education solu- working & Wi-Fi) solutions, Online projects for various educational tions are recommended because Admission Management Solutions institutions. The company gives of its long-standing expertise in (OA-MS), Online Examination paramount importance to func- digitizing several educational Mana-gement Solutions (OEMS), tional requirements, use of latest institutions in India and abroad and Digitization and Security of technology and equipment, cost and the credibility of being the Records to educational institu- effectiveness of the project. only CPSE serving their sector. tions along with the setting up of Besides, the company can cus- virtual centres and digital library ERP Solutions-Campus tomize a solution for its clients on etc. EdCIL has successfully imple- Management System the basis of their specific needs, mented such IT projects across In the era of Information time and cost preferences.

KaleidoKaleidoscope June, 2017 69 ARTICLE Digitization of Invoices in NRL

P. Padmanabhan MD, NRL

n NRL, the total sales volume to customers via internet/email. of repetitive activity, which led of all its products is around The instructions regarding main- NRL to come up with a solution IRs.14,000 crores. The sales tenance of record in electronic using the SAP ERP platform for are transacted from its market- form, its authentication and veri- signing, storage & retrieval of ing terminal at Numaligarh, fication was very well laid out by digitally signed sale invoices. Assam and Siliguri, West Bengal. CBEC. This move had brought This new system has replaced Approximately 1 (one) lakh in- Indian Tax Law in line with the manually signed hard-copy in- voices are generated annually. Indian IT Act, 2000. As a result, voices issued using pre-printed The traditional invoicing process from 1st March 2015, all domestic stationery in multiple copies and includes the acceptance of an or- invoices for goods and services also helped in doing away the der, fulfillment, delivery, invoic- can be signed using class 2 or printing. NRL is the first among ing and payment. class 3 digital signatures. the PSU oil companies in the Years of operation in our mar- This change had brought India country to implement digitally keting terminals had resulted closer in line with rest of the signed invoices which is a land- in huge volume of the printed world, with digital signatures be- mark towards go-green initia- invoices posing a big concern in ing common practice for validat- tive that will eliminate the use of record keeping and storage. In ing the authenticity of electronic paper. On a conservative count, addition to the cost incurred in documents as in the EU and other considering NRL’s sales volume the purchase of the pre-printed markets. of Rs.14,000 crore annually, elec- stationeries for invoices, expen- Accepting the Govt. mandate on tronic invoicing process and diture is also incurred in preserv- e-invoicing and its potential ben- digitally signingand storing will ing those documents. Moreover, efits, NRL have decided to imple- reduce printing of appx 6,95,000 it is experienced that substantial ment a solution for outbound pages annually, equivalent to 4.3 man hours are wasted to trace the digitally signed invoice for all tons of paper, resulting in saving physical copy from the mounted product sales transactions taking of approximately 103 numbers of piles of archived records. It also place from marketing terminals. trees per year. poses health hazard for the work- To provide authenticity, integ- The digitally signed invoices are ers involved. Preserving huge rity, non-repudiation and much stored in document management quantities of paper documents needed legal validity to electronic system and made available to is also source of potential safety documents, adoption of digital the customers through internet hazard. Going paperless can im- signature was the way forward. portal online. Customers can ac- prove speed, accuracy, and com- cess and download their invoices pliance while reducing costs. Solution implemented from portal anytime. Besides cus- The Indian Union Budget 2015- in NRL tomers, digitally signed invoices 16 had allowed invoices, chal- Hand signing of thousands of are also made available to the lans, and consignment notes etc. documents daily is not something govt. agencies i.e. Central Excise to be digitally signed with digital desired by anyone. Automation is through the same portal for their signature certificates and sent the way to overcome the drudgery verification.

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NRL had to overcome both tech- nical and legal challenges during the implementation journey. For example - development for in- tegrating hardware token based signing with SAP ERP software to sign invoices, document storage, retrieval and display in portal etc. Most VAT and CENVAT authori- ties have no training with digi- tal signatures nor do they have resources to refer back to for the technological basis. As a result, they insist on physical signatures on documents. Our taxation cell had approached both Excise and Sales tax authorities for permis- electronic archives is really low e-governance initiatives are sion and acceptance of digitally and every copy of documents listed below: signed documents for taking kept by means of electronic stor- • All vendors bills are can be credit. After sustained coordina- age is actually an original. tracked online by the suppliers tion efforts they were successful on submission of invoices to Bill in explaining the solution and For its unique value proposition desk. and its alignment with the vision getting the required permission • Online evaluation and approv- of Digital India & Go-green initia- of tax authorities before rolling al of commercial proposals out the solution. tive, NRL has received accolades in different forums for its digital- • Online approval of capital bud- ly signed invoice initiatives. get application, approval and ap- Long term benefits proval for implementation. envisaged • Cost reduction:Saving of costs Conclusion • All Corporate Social Resp- incurred to store documents in The transformation from tradi- onsibility (CSR) proposals are ap- warehouses. tional paper based invoicing to e- proved online. invoicing is heralded to hold con- • Non-print saving: With this • Introduction of electronic Perfor- siderable promises for the society implementation, annually NRL mance Management System. in terms of cost savings, frees up will contribute to saving 103 • Online recruitment through co- increasingly scarce workforce numbers of trees, keeping every- mpany’s website. and helps reduce CO2 emission- thing on digital media will enable sLarge public sector and private • Online transfer of stack ana- us to avoid printing of 695,000 corporations within India should lyzer data to Central Pollution pages annually, equivalent to 4.3 realize the benefits of moving Control Board (CPCB) website. tonnes of paper. away from manual paper invoic- • Online access and transac- • Quality: Electronic copies ing to e-invoicing. Early adoption tion by customers on company’s do not deteriorate with time. by public and private corpora- website. Traceability and retention of the tions at large will go a long way • Online selling of products documents will become easy. in making the vision of Digital (WAX) on company’s website. • Productivity: Before imple- India successful. menting the projects/solution, • Online filing of RTI queries. daily one employee in NRL had What has NRL done • All action is done online for dis- to sign more than 500 number of so far towards Digital posal of scraps and wastes. invoices personally which was a Transformation • All employee benefits are done tedious task. through employee self-service • Safety: The cost to duplicate E-Governance: Some of the portal.

Kaleidoscope June, 2017 71 ARTICLE

Establishment of payment gat- E-Digitization eways with multiple Banks • Digitization of records are (M/s SBI, M/s HDFC Bank, handled through the multiple M/s. IndusInd Bank & M/s documents management systems AXIS Bank), utility billers (M/s which handles archival and re- BillDesk) and credit/debit card trieval all design & drawings of systems. Secure digital payment units / plants, documentations platform integration with ERP & and most recently the digitally IT systems has been implement- signed copies of invoices and ed for both payment collection purchase orders. as well as disbursements. • Currently online payment Opportunities: The following achieved is 99.74%. Cheque pay- are the opportunities available ments are exceptions which re- for digital transformation along quire approval from Managing with the changes occurring in the Director and Director (Finance). industry, country and the rest of the world. • All collection of payments are 100% online. • Integration with UIDAI – • All Earnest Money Deposits Aadhaar for verification of work- E-Procurement ers and e-KYC • Online tendering for all and Security Deposits are collect- procurements ed and released online. • Integration with Statutory Authority Systems (Employee • Online procurement through Provident Fund Organization, e-commerce site using company’s Insurance schemes of GOI, credit cards The digitally signed Employee State Insurance • Online procurement through e- Corporation, Police Database for market place (Govt. of India) pro- invoices are stored in C & A verification) curement portal. document management • Integration with global sup- E-Payments system and made ply chains for transfer of EDI (Electronic Document Interch- Business to Business (B2B) with available to the customers ange) for export of WAX partner’s ERP system via inter- net through secure channel through internet portal • Adoption of emerging block • Online transfer of sales invoice online. Customers can chain technology (open distrib- uted ledger) for smart contracts and delivery documents for crude access and download supply by upstream companies Challenges: Some of the chal- (M/s OIL and M/s ONGC). their invoices from lenges to sustain in the ever- • Online transfer of sales invoice portal anytime. Besides changing digital landscape. for product sales to Oil Marketing customers, digitally • Securing IT platforms against Companies (M/s IOCL, M/s cyber-threats in high digitized BPCLand M/s HPCL). signed invoices are world. • Online transfer of outturn also made available to documents for product transfer • Increasing user adoption of through pipeline - Numaligarh the Govt. agencies i.e. digital technology for productiv- ity and adapting to the changing Siliguri Product Pipeline (Owned Central Excise through and operated by M/s. OIL). work places and practices. the same portal for their • Online transfer of sales invoices • Adapting to disruptive tech- for natural gas supply with M/s verification. nologies for achievement of com- OIL. pany’s goals.

72 KaleidOscope June, 2017 ARTICLE Digital India Programme in WAPCOS

R. K. Gupta CMD, WAPCOS

he Digital India pro- gramme is a flagship pro- Tgramme of the Government of India. The vision of Digital India programme is to transform India into a digitally empowered society and knowledge economy. It is a campaign launched by the Government of India to en- sure that Government services are made available to citizens digitally by improved online in- frastructure and by increasing Internet connectivity or by mak- ing the country digitally empow- Afghan - India Friendship Dam (Salma Dam). ered in the field of technology. The initiative includes plans to and Engineering, Procurement for Consultancy Services in connect rural areas with high- and Construction organization Water Resources, Power and speed internet networks. Digital with strong home country and Infrastructure Development Pro- India consists of three core com- global presence in the field of jects. The Company also com- ponents. They are: Water, Power and Infrastructure plies with Quality Assurance • Creation of digital sectors. Engineering Excellence, requirements of ISO 9001:2008 infrastructure Exceptional Workforce and for Engineering, Procurement Customer Centric Approach and & Construction Projects related • Delivery of services digitally willingness to go extra mile, has to Residential, Office Buildings, • Digital literacy enabled to deliver projects consis- Civil Works, Roads & Highways, tently to clients. WAPCOS has the Irrigation, Agriculture and Water About WAPCOS requisite experience & expertise Projects, Electrical Power Projects WAPCOS Limited is a “MINI to undertake Consultancy & EPC for Generation, Sub-station, Tran- RATNA-I” Public Sector Enter- projects of any scale and complex- smission etc. prise under the aegis of the Union ity in the sectors of its operation. Ministry of Water Resources, WAPCOS portfolio of projects is WAPCOS as a techno-commer- Ganga Rejuvenation & River both impressive and diverse in cial organization under the aegis Development. Incorporated on nature. The Quality Management of Ministry of Water Resources, June 26th, 1969 under the Com- Systems of WAPCOS comply River Development and Ganga panies Act, 1956. WAPCOS is a with the Quality Assurance re- Rejuvenation utilizes the talent technology driven consultancy quirements of ISO 9001:2008 and expertise developed in the

KaleidoKaleidoscope June, 2017 73 ARTICLE various organizations of Govt. of India and State Government Departments. The Company has the in-built capability to provide multidisciplinary project teams comprising of its own core group of Professionals and Specialists from various Organizations of Government of India such as Central Water Commission, Central Electricity Authority, Central Ground Water Board, Central Water & Power Research Station, Central Soil & Materials Research Station, Survey of India, Geological Survey of India and other State Departments. required. This helps in keeping collection of e-books, both techni- Well equipped with state-of- track of project information as cal and non-technical, which can the-art latest Hardware and to when the projected as started, also be accessed by the software. Software, survey equipment, field of project, location, duration technical know-how and Expert of project etc. This has nullified Biometric System Manpower of more than 2500 the need to keep hard copies of Manpower is the reason behind Personnel; WAPCOS derives its this information in every depart- growth and success of any or- strength from its human resou- ment and the need to contact each ganization. When the growth of rce, which form the backbone of and every department for the a company takes place, it is not the organization. same information when required. only in terms of turnover but in terms of its human resources as Project Description Library well manpower. In order to main- Sheets (PDS) WAPCOS has its own library tain discipline and punctuality WAPCOS IT team has also devel- with a software incorporated among employees. WAPCOS has oped a knowledge management with a datalog of all the books deployed Biometric Attendance module which facilitates users to kept in the library. The software System (BAS) which takes into keep information pertaining to server as a centralized database account the In-time and Out- projects undertaken by WAPCOS of the books kept in the library time of employees. Deployment in a digitized format on a cen- that offers a flexible search func- of this system has replaced the tral database. This module has tionality to search for books by manual attendance marking sys- been developed to minimize the authors, titles, keywords, ISBN tem and helps in keeping a record manual work of keeping records etc. It has made the search pro- of the time spent by employees of Project Description Sheets per- cess smoother for users. There in the company, which in turn taining to every project undertak- are around 4000 books in the li- has improved the productivity en by WAPCOS. It was time con- brary. Each and every book in of the company. The BAS at the suming to collect same data from the library has been assigned a Company incorporated with fa- every department and then up- barcode which is linked to the cilities to generate customized load it on a central server. Now, central database. The books in the attendance reports with filters instead of maintaining a copy of library gets issued and returned such as In-time, Out-time, num- project description sheets every- simply by scanning the barcode ber of hours spent in office, etc. where separately, the same infor- on the book. This has reduced the However, the machines deployed mation can be stored in a digital manual work of keeping the re- may become unavailable in the format at a common server. This cord of every book issued and re- event of a network or power database can be accessed by au- turned in the register. Apart from failure and in some cases, the at- thorized personnel as and when this, WAPCOS library has a huge tendance may not be recorded.

74 KaleidOscope June, 2017 ARTICLE

and cost spent on manual print- ing of salary slips and distribu- tion to employees.

Personnel Management Information System (PMIS) WAPCOS IT team has devel- oped a software called Personnel Management Information System (PMIS) which aims at replac- ing employee service books in WAPCOS. A separate service book for each employee is main- tained during his tenure of ser- vice in an organization. The cost of maintaining these service books is huge.T he PMIS software In such cases, employees have thereby reducing the time taken records personal information per- been provided with an email id, to enter every record manually. taining to an employee such as on which employees can send an The increments of employees gets name, designation, department, email to record their attendance. automatically integrated during qualification, information about Authorized staff have an access the salary generation process. his/her hometown & dependents to overwrite attendance once re- Another factor contributing to etc. It has been incorporated with corded/ in case of failure to re- the environment and digitization a facility to: cord attendance. is Automation of Salary Slips. Salary slips once generated gets • apply for leave online Salary System automatically e-mailed every • apply for No Objection Certi- WAPCOS plays its part in con- month to the respective regis- ficate (NOC) for various purposes tributing to work environment tered email ids of the employees. such as passport application and at the same time going digi- Automation of salary slips has • higher studies tal by saving paper and replac- led to reduction in man-hours • apply for LTC and hometown ing monthly cheques by directly visit as per government norms transferring salary of employees • apply for medical checkup for to their bank accounts. WAPCOS as a techno- entitled employees In addition to this, WAPCOS IT commercial organization team has developed a Payroll A report for each event can be Software for generating salary of under the aegis of Ministry generated and saved in digital all payroll groups in WAPCOS, of Water Resources, format. It has been incorporated in India & abroad. With this, the with all the rules and validations time taken to generate salary for River Development and prevailing in the organization. each payroll group has drasti- Ganga Rejuvenation cally reduced. Earlier, the input Financial Management factors such as promotion details, utilizes the talent and System (FMS) increment details, leave details expertise developed in A Financial Management System etc. were to be entered manually. (FMS) module is being devel- the various organizations Now, the leave module which oped to replace manual financial is integrated with the Payroll of Govt. of India and operations in the Company. The software works in sync with it. State Government module will contain sub-modules When the salary gets generated, such as Journal Entry, Voucher it automatically adjusts the salary Departments. Entry, Medical Reimbursement, deduction on various accounts, Telephone Reimbursement etc.

KaleidoKaleidoscope June, 2017 75 ARTICLE Activities of RITES to Work Digitization

Rajeev Mehrotra Chairman & Managing Director, RITES

et up in 1974 as a consul- RITES is a “Miniratna” company Being a socially responsible cor- tancy arm of the Indian which provides comprehensive porate, RITES strives to oper- SRailways, RITES has grown array of services under a single ate in economically, socially and from Railway consultant to a roof and believes in transfer of environmentally sustainable multi-disciplinary Company spe- technology to client organiza- manner that is transparent and cialising in Design, Engineering tions. It has operational experi- ethical. Rites believes in engage- Consultancy & Project Manage- ence in over 60 countries of Asia, ment with the stakeholders to ment in Transport and other in- Africa, Latin America and Middle determine their needs and expec- frastructure sectors in India and East, etc. tations. The stakeholders include overseas by providing consul- RITES enjoys key position in con- employees, shareholders, inves- tancy for Design, Engineering ceptualization of infrastructure tors, customers, clients, business & Project Management Services plans for National Governments associates, civil society groups, in the entire spectrum of trans- and has an experienced manage- Centre/State/local government, portation infrastructure such ment and technical team of per- communities, environment and as Railways, Urban Transport sonnel with the track record of society at large. including Metro projects, successfully completing projects Highways, Bridges & Tunnels, in time to the satisfaction of the Digitization in RITES Ports & Inland Waterways, clients. Keeping in view the market dy- Airports, Ins-titutional Buildings, namics and to meet the needs of Operation & Maintenance, Export Business & Social vision the customers in a professional Packages, Quality assurance, manner, RITES has always been • To be the foremost provider Airports, ports & Waterways, keeping pace with the techno- of techno-economic services Workshops & Human Resource logical developments by adopt- and solutions globally in the development (HRD) and also in ing them in its processes. It has Transportation and Associated the emerging sectors of Railway an inhouse IT unit to support and Infrastructure sector. Workshops Upgradation/ Mode- guide in installing the required rnization, Re-newable Energy, • To establish new national/ in- hardware, developing or pro- leasing of locomotives in domes- ternational trends and practices curing software to meet the user tic market. In a major diversifi- and assimilate state-of-the-art needs, data storage and security cation effort, RITES has formed technologies to provide quality etc. RITES has relied on technol- a JV company titled Railway and value to client. ogy as one of its drivers for fur- Energy Management Company • To be a think tank for devel- therance of its business. It has Limited (REMCL) with Ministry opment of National policies, implemented SAP ERP package of Railways to harness renewable priorities and strategies in the in Finance, Human Resources, energy opportunities and facili- Transportation and Infrastructure and Project Systems. This has tate power trading for Railways. sector. brought in speed, efficiency, and

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monitoring movement of files / documents. • Dissemination of information through RITES website. • Online registration of appli- cants for recruitment in RITES. • Online Complaints registration and their monitoring. • On line filing of RTI applica- tions for their prompt attention • Online status of inspection calls Inspection of Data Center, RITES Ltd., Gurgaon. for Quality Assurance Services. • Online APR system for RITES productivity improvements apart transactions as its key pil- employees from transparency in decision lars of Corporate Governance. making. Procurement through e-Tender- Modalities & Mechanism of RITES has documented its sys- ing system to process all purchas- Implementation tems towards implementation es (Goods, works and services) • Use of high end servers and of ISO 27001: Information secu- having estimated value more storage media for information rity management and is currently than 10 lakhs has been imple- processing and their storage evaluating the degree of confor- mented.The system is further be- • Use of Tele-communication for mity. A state of the art data centre ing augmented by integrating the information sharing. LAN are has already been setup with high payment gateway to receive ten- setup in all RITES offices. RITES end blade servers, networking der fee and EDM online. Corporate office and ROC-II com- equipment’s, surveillance sys- Payments to vendors are only plex is made WiFi enabled. tems etc. For business continu- being made through bank trans- ity and data security a Disaster fers or cheques. Advances to the • E-Portal, web-sites , etc. Recovery site has also been set employees are made through up. The organization has a fully accounttransfers. Innovative Practices & Initiatives functional wi fi enabled environ- RITES has already digitized per- • Regular workshop to gener- ment and secured access is avail- sonal records and other impor- ate awareness amongstemploy- able to its employees to meet the tant records are in the process for ees about various provisions of project requirements. digitization including inspection e-governance Various initiatives have been records and project records. Steps towards creating awareness taken up within RITES from Apart from above, some other and involvement of Employees time to time towards “Digital initiatives towards Digital India • Training on the subject has also India” programme of the gov- initiative of RITES include: been imparted to employees on ernment. Employees being the • Bio-metric Attendance Sys- the usage part of the digitization core strength of any organization, tem for recording employee process. RITES has been continually fo- attendance. cusing on capacity and capability • User friendly employee portal enhancement. As a step towards • Knowledge Management Sys- are developed for self use of em- Digital India initiative, number of tem having a central repository ployees. Controlled access has training programmes were con- of RITES knowledge covering in- been provided to each employee ducted in house towards Digital formation on expertise available so that they can operate their ac- Payments. with RITES, projects executed, count themselves. project reports submitted, etc. RITES has always considered • Regular feedback is taken from transparency and fairness in • File Tracking systemfor employees for improvement.

Kaleidoscope June, 2017 77 ARTICLE PDIL’s Initiative towards Digital India

D. S. Sudhakar Ramaiah Director Finance & CMD, PDIL

rojects & Development Services, Review of Engineering take care of spamming, intrusion, India Ltd. (PDIL) is a lead- & Procurement related drawings/ content filtering and ever evolv- Ping Indian Consultancy documents of LSTK Contractor ing virus, spybots and malaware Services Organization (ISO and Construction supervision till threats. The enterprise manage- 9001:2015 certified) in the field commissioning of the Project. ment software have been de- of Fertilizers. PDIL, a Mini ployed to manage updates and The company has been one of Ratna-I Government of India patches. Further securing of net- the early users of IT for its busi- Undertaking (under Ministry of work is ensured with Barracuda, ness. PDIL has been using IT for Chemicals & Fertilizers), is having Cyberoam & Symantec Protection its business since 1976. Over the over 6 decades of experience in Suite Enterprise Edition. Today’s years as IT evolved, PDIL also ad- providing Consultancy Services technology driven world means opted new technology to align its from Concept to Commissioning organizations face complex chal- processes to achieve efficiency. for Ammonia-Urea Plants and till lenges and hence visibility of the date have provided such services The IT infrastructure of PDIL IT infrastructure becomes more for 26 Ammonia Plants and 38 boasts of latest blade servers with important by the day. At PDIL, Urea Plants in India & abroad. virtualization. The storage serv- threat protection and cyber risk ers have redundancy and load management activities are pro- PDIL provides Project Manage- balancing in place to ensure 24X7 actively incorporated in order to ment Consultancy (PMC) Servi- availability. There are enough se- reduce the risk and secure the fu- ces for projects implemented on curity provisions implemented to ture of business. Lump Sum Turn Key (LSTK)/ Engineering, Procurement & Construction (EPC) mode and Project Engineering Services for projects implemented on Conventional Cost plus Fee Mode. Under PMC head, PDIL, works as an extended arm of Owner, pro- vides various services to Owner right from the stage of selection of LSTK Contractor viz. preparation of Tender Document for inviting bids on LSTK basis, Evaluation of Bids & Drafting the Contracts, etc. up to post LSTK award ser- vices viz. Project Management 3D model of process plant.

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PDIL has been using hardware and software for engineering and other design functions as per latest world standards. PDIL’s engineering departments have extensive experience in using high end engineering software like PV-Elite, Caesar, Conval, STAAD Pro Foundation, ET- AP, SYNERGEE, PHA-PRO, Autopipe, Aspen Plus, HTRI, SAFETI Micro in various proj- ects. For designing and draft- ing, AutoCAD and Microstation are used. Recently, AFT Fathom 3D design model of process plant. has been procured for Process Engineering department for Project work. For Project moni- PDIL has collaboration system in Applications, centralized internet toring and scheduling, latest place with Video-Conferencing and security policy, centralized version of Primavera software facilities. The Polycom Video OS patch management, access of has been purchased. Most of the Conferencing facility equipped mail and other normal usage. software are network versions for with Director Camera tracking • The VPN is also used for im- optimal use by a number of users solution helps in transforming plemented Enterprise Resource even with limited licenses. a conference room into a more Planning (ERP) & Electronic engaging and interactive work- Document Management System PDIL has in-house programs place. The facility gives flexibility (EDMS). developed for Bill of Quantity to connect with remote people for • To provide Centralized Internet (BOQ), Bid Evaluation, File track- face to face interaction. This lets communication to enable cost- ing System, attendance monitor- you experience the ease of getting effective communication among ing system. The intranet portal a face to face interaction with the various geographically spread of PDIL has also been developed remote clients on the screen. The agencies for regular exchange of in-house. Apart from sharing in- screen divides into multiple sec- data through web based mailing formation for employees, it also tions to view and communicate or other Internet technologies. serves as a platform for knowl- better with each party at the same • To provide Internet access to se- edge sharing. time. In line with its IT plan and lected personnel on internal Local Since 2011, PDIL has moved its IT development road map, PDIL Area Network (LAN) as per the core business functions to SAP has established optical fibre based policies implemented from time ERP which encapsulates almost Virtual Private Network (VPN) to time. all of its functional verticals. The and internet connectivity at its of- • To provide a means for ex- system is being used extensively fices for following services: changing large data files. in the organization. It has been • To establish Head Office • To handle e-mails having attach- successfully integrated with core NOIDA as central IT Hub for ment of up to 10 MB. Files larger business processes. PDIL, providing Centralized IT than this shall be exchanged us- Implementation of Documentum application software, manage- ing File Transfer Protocol (FTP). as Electronic Data Management ment of data, security, Operating • To maintain confidentiality of System (EDMS) has also been System (OS) patch management, the document exchanged using done in 2014 to cater to com- data backup. Internet Technology. pany’s knowledge management • To connect all offices of • To store and backup critical initiatives. The ERP and EDMS PDIL with VPN - VPN is used files and data at central hub at Solutions were selected after to provide access to Intranet Head Office. due diligence and based on the

KaleidoKaleidoscope June, 2017 79 ARTICLE consultant’s report. After this, the system integrators were selected on a tender basis for implementa- tion of the technologies. For Plant Design and model- ing, Plant Design Suite has been implemented which is regularly upgraded to latest version as per requirement. PDIL has exten- sive knowledge in Plant Design System and 3D model of plants has become a necessity now. The implementation of 3D mod- eling solutions of plants, ERP and EDMS and other projects have enhanced the technical capabili- ties and contributed a lot to the overall growth of the company Structure model for piperack. and development of the organi- zation. By using technology, the company was able to reduce pre- digital and physical content of time, decrease repetition of effort, cious man-hours and turnaround documents including integration increase consistency with past time for project activities. Besides, of document management, work- work, and preserve PDIL’s exten- company was able to reduce pro- flow management, records man- sive, irreplaceable knowledge as- curement cycle as well. With ERP agement, security management, sets before they are lost forever. in place there is a better visibility and knowledge management. To achieve these goals, PDIL has of assets deployed within the or- implemented EDMS to provide Since access to information is of ganization which has resulted in a standardized, efficient process primary importance to company’s timely maintenance and manage- that ensures the documents are mission and workflow, lengthy ment of the same. fully captured, converted if re- searches for data and documents quired, and indexed so they can Among the several projects, ERP used to impair workflow and add be easily located, reproduced, implementation was the most costly delays. Inadvertent loss and reused. challenging project for PDIL, as of data and documents, whether business processes were to be due to misplacement or dete- After adopting the state of art integrated onto one platform. rioration, multiply these delays. technology for delivering engi- Independent legacy systems were EDMS initiative was intended neering projects, standardizing its in place to take care of different to leverage electronic document business processes and managing business process requirements. management technologies and its critical documents, the compa- There was lack of coherent inter- methods to provide significant ny is now considering adoption relation in terms of visibility and improvements in the way PDIL of next generation technologies. reporting prior to implementa- personnel access and use corpo- tion of ERP. ERP implementation rate information to support pres- The intent is to improve efficiency brought all the key business ap- ent and future projects. while optimizing use of resources. plications onto a single platform Applicability of cloud computing which also assists in decision EDMS was implemented in re- and IoT as well as analytics is be- making. sponse to PDIL’s identification for ing explored and in the coming overwhelming and urgent needs years as the adoption of these tech- EDMS helps address and scientif- to increase productivity, shorten nologies get matured, PDIL will ically manage PDIL’s documents design and drafting time, shorten also be augmenting its IT capabili- for the entire life cycle of both information search and retrieval ties by implementing these.

80 KaleidOscope June, 2017 ARTICLE E-Governance in Pawan Hans Limited

B. P. Sharma CMD, PHL

ICT is not merely a technological phenomenon in Pawan Hans. Rather, it is a catalyst to attain high performance through IT transformation: Pawan Hans Limited (A Mini Ratna- Govt.of India Enterprise)

Business of the Organization East Region, Lakshadweep Islands and Andeman Pawan Hans Ltd. is a Central Public Sector & Nicobar Islands. The Helicopter services of PHL Undertaking under the administrative control of have improved the economic activities of these ar- Ministry of Civil Aviation. Pawan Hans was incor- eas and facilitate in the area of emergency services. porated in 1985 with the primary objectives: • Providing helicopter support services to the oil Digital India sector for its off-shore exploration operations. Pawan Hans has also pioneered in the usage of IT tools for meeting its business objectives. PHL has • Services in remote & hilly areas and Inter Island. state of the art IT infrastructure connecting corpo- • Charter services for promotion of tourism & rate office with regional offices at Mumbai, Delhi, Pilgrimages. Guwahati , Rohini Heliport and all the base offices across the country. With the growth of civil aviation in India, Good governance is not possible without the incor- Government of India has also mandated PHL to poration of latest technology solutions for commu- provide regional air connectivity through small nication. At Pawan Hans we are fully focused on fixed wing aircrafts, seaplanes, setting up of MRO implementing the latest and innovative ICT tech- facility and develop heliports/helipads for helicop- nologies to take Pawan Hans growth path high. ters operations. PHL is a profit making CPSU and has been paying dividend regularly to Government The IT systems at Pawan Hans are fully geared to of India. facilitate efficient and transparent operations. Pawan Hans has realised the strategic importance of ICT Business & Social Vision and has developed state of the art infrastructure for PHL has a vision to become market leader of heli- its business application. Since then, the organisation copter operations & sea planes, providing regional has implemented various business applications like air connectivity through small fixed wing aircraft, (Integrated Information System), e-Tendering, e-tick- setting up of MRO facility and develop heliports/ ing for passenger services, Video Conferencing, VoIP helipads for helicopters operations. PHL is a profit (Voice over internet Telephony), and much more. making CPSU and has been paying dividend regu- The state of the art technology deployed at Pawan larly to Government of India. Pawan Hans helicop- Hans enable employees to access mission critical ter have become the life line for the people of North information in efficient and seamless manner and

Kaleidoscope June, 2017 81 ARTICLE also intends to drive competitive advantage. The • Search and view file at any point in time (Based ICT environment facilitates easy and quick access on hierarchy) to services, computing resources, online learning • File can be retrieved anytime materials/training manuals and other centralised applicationsThe technological systems that are in • Alerts on urgent files where action is required place also empower the employees to continuously upgrade their skills and bring about diverse im- provements in their working environment. An information system (IS) is typically considered to be a set of interrelated elements or components that collect (input), manipulate (processes), and dis- seminate (output) data and information and pro- vide a feedback mechanism to meet an objective. PHL is progressing in series by adopting best IT practices to balance cost, control and customer ser- vices for better and meaningful delivery of services with an objective to standardize various business processes “under ease of doing operations.” e-Office Application.

Internet of Things (IoT) • Website (Internet/Intranet) Website and Intranet Systems Pawan Hans has its own best in class internet • e-Ticketing, and intranet web portal i.e. pawanhans.co.in and • e-Office, mypawanhans.co.in to best and relevant informa- tion to its customers. • Aadhar based e-Attendance, There is also provision for online submission of • Webmail, forms, feedback, applications, and recent news • e-RTI, about Pawan Hans and other various activities like • e-Tendering, booking of helicopters through online system etc. • e-Gem • Digital Marketing • e-Connect • Mobile App (Pawan Hans)

E-Office: An initiative of PHL towards Paperless office • eFile is one of the most important component that constitute the e-Office application. • It is a workflow based product for enabling an end to end electronic file movement across the Website of Pawan Hans. Government. • Using e-File, user can create electronic files, add notings in the files, create draft for approvals and The Intranet portal leads to uniform distribution attach correspondences in an easy and user friendly of information among all the employees in the or- way bringing in transparency in the system ganisation, and it plays a crucial role in increasing the communication towards employees within the • Improved efficiency in working organization and also increases productivity of the • Viewing of files based on roles enterprise.

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timely inspections to be executed as per DGCA norms. The system also maintains the History of the activities done on the aircraft.

Material Management System (MMS) This module linked with the CHMS module for receiving of items (serviceable/unserviceable) and sending to respective shops or outside agency for repairs. In general controlling the inventory of the region Figure 3: Intranet Portal : mypawanhans.co.in

Block Diagram of IISP.

e-Ticketing Portal of Pawan Hans. Finance and Accounting System (FAS) This system caters to maintaining of Cash/ Bank details, Sales/Purchase, Payroll and prepar- ERP ing the Balance Sheet/Profit and Loss statement and many more. IISP: Integrated Information System for Pawan Hans An in-house ERP (Enterprise Resource planning) E-Communication system, the IISP package is fully capable of stream- IP Surveillance System(CCTV) lining and systemising the flow of information At Pawan Hans we have deployed Internet through the various departments at Pawan Hans. protocol cameras, or IP cameras, which, unlike IISP leads to improvement in efficiency and it fa- the analogue closed circuit television (CCTV) cilitates timely availability of information for better cameras, can send and receive data via a computer decision making at the level of different employees network and the Internet. This is a much better sys- from top to the bottom. There are four major mod- tem for surveillance. Two kinds of IP cameras have ules in IISP. been deployed. Flight Data Scheduling System (FDSS) Centralised IP Cameras Scheduling/Rostering ofpilots after automated veri- fication of Licence, Medical and Training require- ments to updating of manifest after flying which helps in maintaining Regulatory guidelines i.e. FTL/FDTL of Pilots and Billing to customers .

Component Health Monitoring System (CHMS) For effective deployment of helicopters, the system caters to maintaining and monitoring the life of heli- copter components/engine/aircraft vide the Journey Log book being updated daily. The system ensures Fixed IP Camera..

Kaleidoscope June, 2017 83 ARTICLE

Bandwidth, WAN connectivity in redundant mode, Unified Communication (IP-Telephony) with Complete Power Redundancy and Integrated Network Management System to Monitor the Data Centre health and connectivity.

Fixed IP Camera.

Centralised IP cameras, which require a central Network Video Recorder (NVR) to handle the re- cording, video and alarm management. Block Diagram of Disaster Management of De-Centralised IP Cameras Data Center.

The disaster recovery solutions are complex to set upThey require a secondary site, dedicated infra- structure, and hardware-based replication to move data to the secondary site. Replication of data to an Western Region Mumbai, which overcomes the need to restore the data (only the systems then need to be restored or synchronized), and uses storage area network (SAN) technology.

Fixed IP Camera. Integrated Local Area Network (LAN) and Wide Area Network (WAN) Decentralised IP cameras, which do not require Pawan Hans has designed a highly scalable and a central Network Video Recorder (NVR), as the redundant LAN/WAN. The Network Architecture cameras have recording functionality built-in and for Local Area Network consists of Fibre Backbone can thus record directly to digital storage media, Connectivity with 1Gbps between the Core and the such as flash drives, hard disk drives or network at- Distribution switches. tached storage.

E-Infrastructure

Data Centre and Disaster Management PHL has designed and builds energy efficient Data Centers based on the organizations requirements. It also specializes in Data Center Infrastructure Management. Data Centre provides a reliable and secure system for hosting and managing various integrated applications belonging to different de- partments. As a result of the data centre, services get delivered quickly and there is better manage- ment. The Data Centre is equipped with high-end Blade Servers, SAN storage, dedicated Internet Local Area Network (LAN) and Wide Area Network (WAN).

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All computers/workstations connected on the LAN The voice messages can be replayed and stored. can communicate with one another. Each computer All the offices at Corporate and Regional and even has its own resources but is allowed to access other Bases at National level are connected through IP te- devices on the LAN, provided it has the necessary lephony in Pawan Hans. Unified communications permissions. This allows users to share data, share (UC) encompasses several communication sys- expensive resources like printers and scanners, and tems or models including unified messaging, col- communicate via email and instant messaging. laboration, and interaction systems; real-time and near real-time communications; and transactional Video Conferencing applications. The usage of cutting edge video conferencing sys- tems is facilitating easier and faster communica- Very High Frequency (VHF) Communication tion between employees and management teams Pawan Hans uses VHF communication systems to located at different locations in the country. Such enable seamless connectivity between ground and systems lead to reduced operating costs, as employ- aircraft in remote areas, where mobile connectivity ees do not have to travel in order to have face to face is not reliable. interactions.

VHF Base Station and Handset.

Video Conferencing. For short range communications, we use VHF sta- tions and hand-held. The base stations are powerful Unified Communication units attached to fixed antennas on the roof of each The Unified communication system provides users building and the portables/mobiles/walkie-talkies with VOIP (Voice over Internet Telephony) phones are carried by everyone on base when outside, re- which make use of various voice compression tech- gardless of the weather. niques to provide crystal clear voice signals. The unified communication gateway is also connected with voice mail boxes to collect the voice messages for users when they are not available at their desk.

Block Diagram of Unified Communication. Block Layout.

Kaleidoscope June, 2017 85 ARTICLE

The range of VHF is totally dependent on line of system, 110-130mhz, with the base-stuff using 156- sight, so if you can see who you’re calling (weather 162mhz – there’s enough of a gap to prevent any notwithstanding) then you should be able to reach overlapping or interferences. them via VHF. Increasing the height of your antenna increases your range, and that’s exactly what we do Modalities and Mechanism of with vehicles and cabooses. We attach longer anten- Implementation nas to increase the range. Typically, you should be Pawan Hans has a pool of well qualified Managers, able to reach another base station from a base sta- Pilots, AMEs, Technicians and Support staff and tion within 20 miles, and calling a hand-held should maintain high quality of services and standards work within 10 miles. Calling a hand-held from a by adopting digital platform as a strategic tool for hand-held should work within 5 miles … of course Transformation Through Innovation. this is all in theory, and it never works like this.

VHF Equipment.

Another VHF system is aero-VHF, which is used to contact aircraft within 30 miles. The aero-VHF uses Transformation through Innovation. a different frequency range than the short range Pawan Hans has been constantly taking new initia- tives in Information Technology with the increased focus to improve efficiency, decision making abil- ity at the level of different employees from Top to Bottom and also enhance communication with cus- tomers to meet short and long term organizational objectives. Pawan Hans has also computerized all its Regional and Bases/Detachments offices spread across the country on IISP (Integrated Information System) and with this complete business mod- el of Pawan Hans is getting routed through this Centralized IISP system as a Decision Support Tool that enables respective departments as well as employees of the organization to discharge their duties and responsibilities in an efficient and trans- parent manner.

Through this complete IT transformation, Pawan Hans has enabled the management to reduce finan- cial leakages at all the level towards best corporate Layout of VHF Communication at Phata Kedarnath. governance practices in PHL.

86 KaleidOscope June, 2017 ARTICLE Balmer Lawrie & Co. Ltd. A resolution towards Digital India and Prabal Basu CMD Cashless Programme Balmer Lawrie & Co. Limited

he digital India is a flag- with high-speed Internet net- • Initiative towards Cashless ship programme of the works and improving digital system TGovernment of India with literacy. a vision to transform India into a In the process of transform- In word of Hon’ble Prime digitally empowered society and ing towards a Cashless system, Minister Shri Narendra Modi knowledge economy. The jour- Government of India has directed –“E-Governance is essential part ney of e-Governance initiatives all the government departments/ of our dream of DIGITAL INDIA, in India took a broader dimen- PSU to make electronics pay- the more technology we infuse sion in mid 90s for wider sectoral ments to suppliers, contractors & in Governance, the better it is for applications with emphasis on all the stakeholders as well as sup- India”. citizen-centric services. In order port, sensitize all the stakeholder to transform the entire ecosys- Since July, 2015, Government of in the direction of cashless sys- tem of public services through India has taken some historical tem. To support the transforma- the use of information technol- & bold decisions to achieve the tive attempt of the Government ogy, the Government of India dream of Digital India. Some of to weed out black money and has launched the Digital India them are: corruption from the public life, programme. Officially, Digital Balmer Lawrie & Co. Ltd. is com- India was launched by the Prime • Opening of Jan Dhan Bank mitted to move towards cashless Minister of India Shri Narendra Accounts system and initiated several steps Modi on 1 July 2015 with an ob- • Demonetization of Currency including sensitization program jective of connecting rural areas and at different work centers

KaleidoKaleidoscope June, 2017 87 ARTICLE

educate, support all the employ- ees and other stakeholders of the Company including vendors and customers for Cashless system. Similar sensitization programme & training was held at Kolkata of- fice of Balmer Lawrie & Co. Ltd. on 14th of December 2016 where Standard Chartered Bank has ex- plained the utility of latest mode of electronics applications like Unified Payment Interface (UPI) and Immediate Payment Service (IMPS). On 10th of January 2017, Balmer In line with the direction of the Mumbai, Kolkata & Chennai to Lawrie organized a programme Government of India, Balmer promote Cashless transactions. whereby Axis Bank has present- Lawrie & Co Ltd has undertaken Associated its regular banking ed a snap shot of their products to several steps in creating cashless partners like Standard Chartered promote digital platform for pay- system in its operationsSome of Bank, State Bank of India and ments and receipts. the significant actions taken by HDFC Banks to present various the company for the cashless ini- tools available for digital pay- On 1st of March 2017, the tiatives are as follows: ments and receipts. Company conducted an aware- ness programme in Chennai for • Sensitization process to all In the series of sensitization pro- all the small vendors to educate levels of the organization for no gramme, Company organized them about the various tools Cash Transactions: Immediately first program for its employees available for making payments after receiving directive from the with the support of its Banker to their employees to avoid cash Ministry of Petroleum & Natural HDFC Bank on 1st of December transactions. Gas, Government of India, on 2016 to “Promote Cashless • Tools and methods adopted by promotion of Cashless system, System”. the Company to substitute Cash Chairman & Managing Director, During the occasion Director Transactions: Balmer Lawrie Shri Prabal Basu took the initia- (Finance), Shri S.S.Khuntia has & Co. Ltd., is a conglomerate of tive and issued a circular on 30th stressed upon the advantag- multi activities and the types of of November 2016, to all the SBU es of Cashless system and di- vendors / customers and the na- heads to stop all the cash trans- rected to organize programs to ture & volume of transactions are actions of the company with im- mediate effect and to effect all the transactions through NEFT/ RTGS payment mode. He also directed all the SBU Head to pro- vide support to vendors and cus- tomers to effect transactions in electronics mode. • Holding sensitization pro- gramme in all the work centers: Balmer Lawrie & Co. Ltd., have organized several sensitization & training programme for staffs, vendors and customers at its ma- jor operation locations in Delhi,

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verticals and various segments of the economic pyramid. India’s march towards a cashless econo- my is expected to open out new opportunities in the digital world in 2017. Industries across verticals will in- novate and change processes to integrate newer digital transac- tions. Banks and financial service providers have begun to lay the ground for what will be a com- plete digital transaction. Demonetization and Government different from othersContainer Challenges faced by the of India initiative for a less cash Freight Stations (CFS) business Company economy has shifted the focus from cash transactions to elec- of Logistics Infrastructure (LI) Basically, India has a cash depen- tronics processes. Transactions SBU & Tours & Travel (TT) SBU dent economy with majority of are expected to shift towards of Balmer Lawrie has the number the transactions still in cashCon- digital mode like plastic of cash transactions in the past. sidering our dependency on cash cards like the debit and credit In these SBU the Company has transactions, the company has cards and e-wallets, NEFT/ adopted the following tools to noted the following challenges: replace cash transaction without RTGS much more than before. • Adequate infrastructure for hampering the core business: There will be more transparency the cashless system is one of the in transactions with its benefit • Debit /Credit/ Travel Cards: basic challenges faced by the of lowering of black money and For Tours & Travel business, the corporates. corruption. Corporate can plan Company making all the purchas- • Knowledge gap of the people exact dates for receivables and es through corporate credit cards towards banking products and payables to manage their work- and the final payments settled operation is another major chal- ing capital. through RTGS. Considering large lenge cashless or digital India. number of transactions through Licensing to number of payment Credit Cards, the Company add- • Human tendency is the big- banks may lead to healthy com- ed new bankers for corporate gest obstacle. Tendency to resist pletion amongst bankers which credit cards and enjoying ser- change is very difficult unless it ultimately resulted in to qual- vices of Axis Bank, ICICI Bank becomes absolutely necessary. ity services by the Banks. There American Express, State Bank of • Apprehension of cyber security is a possibility of abolishment India. under the digitized mode is also of government fees on digital • POS Machine: The Company an issue which creates doubt in transactions over a period of time installed POS machine at the ma- the mind of the people. enabling the digital transaction more acceptable. jor centers and planning toinstall • Most of the digitized tools avail- the same at all its Travel offices able in the market as substitute to Now government is focused on and CFS centers where there was cash transactions charge transac- the digital India project that there substantial amount of cash gener- tion fees acts as disincentive. will be better and completely safe ated in past. and secure infrastructure for digi- • UPI, IMPS, BHIM platform: Opportunities tal transactions will be provided The Company is also exploring The catchword today is cash- to the users so that incidents of the areas to use the latest tolls of less system. With the announce- Cybercrimes could be minimized collection/ payments i.e. UPI and ment of demonetization in 2016, and people develop faith in elec- IMPS BHIM. its impact is being felt across tronic payment system.

KaleidoKaleidoscope June, 2017 89 ARTICLE Digital India Initiatives of Garden Reach Shipbuilders & Engineers Ltd.

Rear Admiral V. K. Saxena, IN (Retd.) Chairman & Managing Director, GRSE

RSE was taken over by With this, the shipyard has dou- Digital India Initiatives the Government of India bled its capacity and can boast of in GRSE Gin 1960 and first war- building 8 large and 6 small war- ship of the country namely INS ships concurrently. Responsibility of GRSE ERP (IT) Ajay was delivered by this ship- Department GRSE has a 100 member strong yard in 1960. Since then GRSE ERP department is having key design team of experienced ship has produced and delivered a responsibility to create and pro- designers. The shipyard has a wide range of warships / vessels vide computer services to the State of the Art Computer Aided organization. Since 2011, GRSE which include Frigates, Corvettes Design Centre which uses latest IT infrastructure has reached (ASW & Missile), Fleet Tanker, software packages and design advanced level of IT System to Survey Vessels, Landing Ship tools for ship design. Complete integrate Business Process in a Tanks (Large), Landing Craft designs of ASW Corvettes, LCUs, common platform through SAP Utility, Offshore Patrol Vessels, FACs, IPVs and Export OPV (CGS ERP with Organization wide net- Fast Attack Crafts, Inshore Patrol Barracuda) have been developed working with modern network Vessels and Hovercrafts. GRSE is in-house by GRSE. a schedule “B” and Mini Ratna security. At present ERP is han- Category-I company. It is also a The shipyard also has a strong dling in-house IT Services like profit making and dividend pay- Engineering Division, which SAP, e-Mail, Employee Portal, ing DPSU for the last 23 years. has developed capabilities to Document Management System, GRSE is playing a key role in de- design and manufacture Deck Kiosk, File Server, e-Tendering, fence preparedness of the country Machinery equipment such as Advanced End User Security by producing the most modern Rail-less Helicopter Traversing and many more. It has got on- warships through indigenization System, Pumps, Anchor & campus Primary Data Center and strengthening the govern- Mooring Capstans, Boat Davits and Disaster Recovery Setup at ment initiatives of Self Reliance in etc., Marine Diesel Engines and Mumbai with every 30 minutes Defence Production. The shipyard Portable Steel Bridges. regular replication. has also delivered the first ever In recognition of GRSE’s per- export warship (Offshore Patrol formance, the company has ERP & IT Initiatives in GRSE Vessel)“CGS Barracuda” for Govt. been awarded “Best Performing in ERP (Phase -II) of Mauritius on 20 Dec 2014. Defence Shipyard” Trophy by • SAP ECC 6.0 as an ERP solu- GRSE has recently completed Hon’ble Raksha Mantri for four tion for Integration of all Business major modernization of its in- consecutive years (2010-11 to Processes in the organisation re- frastructure facilities at a cost of 2013-14). GRSE is on the path sulting in optimisation & faster Rs. 605 Cr. approx. and has cre- of growth with an aim to excel response of various business ated a State of the Art Modular & in all areas of shipbuilding and processes leading to improved Integrated Construction facility. engineering. quality & delivery of its ultimate

90 KaleidOscope June, 2017 ARTICLE

integrated to SAP payroll system. • MS Share point for Document SAP payroll process has gone live Management System for 650 from Sep’ 11. licensee

Complexity of Organisational Change Implementation of ERP management (Phase -II) in GRSE • Done ‘As is’ & ‘Should be’ pro- cess mapping ERP Phase-II, implemented across the units/locations of • Finalised ‘Would be’ process to GRSE, match with best practices of SAP • Main Unit at Garden Reach, • Done Configuration, UAT, Train- Kolkata ing & switchover from legacy • 61 Park Unit at Garden Reach, Kolkata High Level Benefits derived/ products by GRSE. Gone live on • FOJ Unit at Khidirpore, Kolkata expected 6th Jan’11. Books of accounts got • RBD at Rajabagan, Kolkata • On line and Real time Inform- audited on SAP for FY 2010-11. ation of different processes All 240 users are transacting reg- • Taratala Unit at Taratala, ularly. All transactions are hap- Kolkata • Online Product Costing, Profita- pening on line. • Baranagar Unit at Baranagar, bility Analysis, Cost Monitoring, Profit Centre Accounting. • MS Exchange for Intra-mail is Kolkata to interact within the organisation • Diesel Engine Plant, at Ranchi • Detailed Project cost planning and budget control. Monitoring efficiently for internal communi- - Marketing & Liaison offices at of Commitment and actual cost. cation as well as communicating Delhi and Mumbai with external world. It reduces / • Cost Forecasting and Revenue optimises the cost of communica- Forecasting. tion & its environment friendly. Covered 3 divisions • MaterialRequirement Plann- 650 users are using since last 10 • Ship Division ing through which GRSE controls months. Communication efficien- • Engineering Division the inventory, effectively. cy has increased manifold. • Engine Division • Enables inventory control and • MS SharePoint for Document planning. Sharing of inventory Management System (DMS), to Application software got across plants Reduces inventory move towards the paperless op- Implemented carrying cost. eration as far as possible and- • SAP ERPECC 6.0 for 240 licens- faster decision making leading to • Reduction in various cycle ee, with following modules, improvement in operational effi- timese.g. procure to pay cycle ciency of the company. It is hav- FICO, MM, HCM, SD, PS, PM, PP, time, order to cash cycle time, ing direct interaction with SAP QM, DMS plan to production cycle time etc. to use its database for a no. of PPDS (Advance Planning & • Improves delivery time of the activities, viz. Leave application, Optimization) products Purchase Proposal etc. Total 15 IPPE (Engineering Change • Improved Progress monitor- process flows are implemented Management) ing of the projects and in use by 650 users. EQRA ( Business Intelligence) • Seamless integration with • Smart card based attendance Web based interface with non- various functions of GRSE system eliminating the age old SAP application, Tribon, MS proj- organization card swiping technology is in- ect etc. troduced for all 5000 employees • Online management reporting since 1st June’11. The attendance • MS Exchange for Mail (MIS) using BI recording is now online and Messaging for 650 licensee • KPI monitoring

Kaleidoscope June, 2017 91 ARTICLE

Subsequent enhancement towards leveraging IT in GRSE • The highlights of the last two years in the area of ERP & IT are as follows: • Gone live on SAP ECC 6.0 on 6th Jan’ 11 • Wage Revision 01 Unionized employee (Office Assistant & Operatives) implemented in SAP. • Provident Fund of all employ- ees are maintained in SAP. • To maintain business continu- ity in case of any unforeseen nat- ural or man-made disaster in the area more IT enabled: Card + Finger Print) in place of main Data Centre, Company has • View Drawing in Production existing Smart Card System for established a DR System through area: The final drawings released more secure and personalized ‘Co-located Managed Solution’ by Design Department are being attendance system. Biometric for methods at Mumbai. viewed by the production team Contract Labours has also been • To track movement of physical through shop floor computers. implemented. files, a file tracking system has This facility is enabling produc- • Amplification of SAP Produ- been implemented. tion team to view the drawings ction Modules has been restruc- • Document management Sys- in 2-D and 3-D mode and getting tured and capturing information tem has been implemented for real time updates of the draw- at different stages of production online facilities like Leave appli- ings. They do not have to wait for process to obtain real-time moni- cation, Appraisal Reports, Note paper copy of the drawings. toring of Project Progress, Cost sheet Approval, Movement Order • Network Availability at the involved, Alert, Tracking and cost any many more. dock and berth area: Wired estimation for new projects. • Structured Training on ERP in Network connectivity has been batches being provided to all de- provided to the nearest point • Development of MIS Dashbo- partments of GRSE. of the docks and berths. This is ard with analytical reports for Senior Management has been • Basic level computer training facilitating production team to implemented. organized for unskilled employee view different status report and updates in SAP, project progress, (Peon, Service Man IV etc). • Visitor Gate Pass Management labour booking and many such • Enterprise Level Project Moni- System has been implemented to other advantages. toring System (PMS): The PMS computerize total visitor man- project for LCU installed, imple- • Handheld Tab for Production agement from any Gate with min- mented and has gone live on 30 personnel: Production personnel imum waiting time for visitors. May 2015. This enterprise level will be given 10.5” Tab Handheld • High Quality Video Conferen- software facility provides moni- to access their email, documents, cing System has been imple- toring of project progress and MIS dashboard and many more mented to facilitate communica- PERT chart at any point of time on the go. This mobile facility tion within as well as outside of during execution. will provide better communica- tion and updates on their day to GRSE premise. A drive has been taken to lever- day activities and control. • Process has been initiated to age IT for maximum benefit in • Biometric Attendance System: digitize the existing Paper Files the production area at docks & The attendance system for all to searchable e-Documents with berths. Following initiatives are GRSE employees has been trans- online document management in process to make Production formed to Biometric (Smart system approval workflow.

92 KaleidOscope June, 2017 ARTICLE Digital India - Initiatives by TCIL

A. K. Gupta CMD, TCIL

elecommunications Consu- Tele-education, Tele-Medicine, technologies in the Information ltants India Ltd., (TCIL) e-governance; Managed Servi- Technology and Telecom. Twas set up in 1978 as a ces covering Co-location, e- fully owned Government of India procurement, Video conferenc- Vision enterprise under the administra- ing; Software Development & To excel in providing solutions tive control of the Department Re-engineering, IT & System in Information and Communi- of Telecommunications (DOT), Integration covering Education, cation Technology, Power and Ministry of Communications and e-governance, security, surveil- Infrastructure Sectors globally Information Technology, Govt. lance, Mobile solutions; Civil & by anticipating opportunities in of India. TCIL is a Schedule- “A” Architectural covering roadways, technology. Mini-Ratna CPSE and a lead- Buildings, Cyber cities/ Parks. ing ISO: 9001:2008 and ISO TCIL service offerings cover Mission 14001:2004 certified company Turnkey Implementation of the To excel and maintain leadership with the main objectives of projects from Concept to Com- in providing cost effective op- providing world class technol- pletion, Consultancy, Feasi- timal solutions on turnkey ba- ogy in all fields of Telecom and bility studies, Planning, Design, sis in Telecom and Information Information Technology; to excel Engineering, Construction, Sup- Technology Service Sector in its operations in Overseas and ervision, Quality Assurance, globally and to diversify by pro- in the Domestic markets by de- Engineering, Third Party Audit, viding excellent infrastructure veloping proper marketing strat- Project Management, Execution, facilities particularly in the high egies; to acquire State of the Art Training and O&M. TCIL has op- tech areas. technology on a continious basis erated in over 70 countries and is and maintain leadership. The currently present in 57 countries Best Performance Awards Company has established itself in Middle–East, Asia and Africa. & Appreciations in the changed Telecom and IT A global venture – TCIL, is the Due to high degree of profession- scenario and has diversified into premier multidisciplinary tele- alism and of extreme dedication Smart Infrastructure project in communication organization of- to the work, TCIL has without ex- Civil and Architect i.e Cyber Park fering Consultancy services and ception drawn appreciation from and Cyber City etc. providing appropriate technol- customersInternational organisa- The core competencies of the ogy at a competitive cost Right tions like ITU, World Bank, ADB, companyis in Transmission Net- from its inception, TCIL has AFDB, P.A.T.U. etc. recognise the works covering Optical Fibre, achieved an impressive growth. important role for their state of art Microwave, Satellite; Access As a result of emerging liberaliza- technology and quality services Networks covering Mobile Net- tion in the telecom sector in India played by TCIL. In India also, works, FTTx, TETRA, Tower in- during last few years, TCIL has TCIL has been rated as the best frastructure, EMF Audits; Broadb prepared itself to accept the chal- PSU, the best company in consul- and Networks covering MPLS lenges to meet the market needs tancy and contracting fields. Networks; e-Networks covering by introduction of state-of the-art Awarded “MoU Excellence Award”

KaleidoKaleidoscope June, 2017 93 ARTICLE by the Hon’ble Prime Minister of India and HE President of India Adjudged by the Deptt. of Public Enterprises, Govt. of India as the best company in Consultancy. Award for excellent corporate performance from the Economic Times and Harvard Business School Association. Award of Andhra Pradesh Central Public Sector Federation for the Best Public Sector Unit.

Summary of Digitization Projects Undertaken by the Company Project was adjudged amongst Procurement, Supply, Trenching, the “Top 100 Projects in India” for Laying, Installation, Testing and Pan African e-Network Project the year 2016. Maintenance of OFC, PLB duct, Forty Eight member countries Accessories, Optical Inventory of the African Union are a part NFSProject of Indian Tool, Fibre Monitoring System, of the project, which aims at Army (MoD) Fibre Intrusion Prevention Syst- providing Tele-Education, Tele- Indian Army NFS Project for em for Construction of OFC Medicine services from Indian in- execution of Optical Fibre Cable network on turnkey basis for stitutions to the African countries Network covering the state of Indian Navy. and VVIP connectivity for video Uttar Pradesh, Uttarakhand The project aims to rollout 2900 conferencing and VoIP services & Rajasthan for a total length kms of OFC network to be owned among the Heads of the States. of around 10,000 km (under and operated by the Indian Navy, Presently, more than 21,000 stu- Package-C). The scope of work in- Ministry of Defence which shall dents from 41 countries are reg- cludes supply of material, trench- be monitored by optical monitor- istered with these 5-universities ing, laying, installation, testing ing devices FTMS (Fiber Testing of India for taking education in and maintenance of optical fiber Monitoring System & FIPS (Fiber 23 programmes. This successful cable, PLB duct and accessories Intrusion Proof system). The OFC commissioning of such a com- for construction of exclusive op- network has 33 nodes on PAN plex Pan African project has been tical NLD backbone and optical India basis which is basically an a feather in the cap of TCILIt has access routes for defence net- access overlay network connect- developed core capabilities in the work and AMC of the installed ing designated Navy buildings, emerging fields of Tele-education network for 7 years after comple- Jetty areas to Naval ships along and Tele-medicine and e-Net- tion of 3 years warranty. The OFC with providing network con- working within TCIL as well as network shall be owned and op- nectivity to all navy campuses brought visibility to the solution erated by the defence services. at astation. The entire project is utilization of scarce knowledge A highly resilient exclusive OFC distributed among 4 zones viz. resources for wider usage. based nation wide optical back Eastern, Western, Northern and The network connects the Tele- bone will be rolled out as part of Southern Zone. The essence of education set-up in 5-Universities/ this project. This network will be this network lies in the monitor- Educational Institutionsand Tele- used exclusively by defence for ing of optical fiber carrying high- medicine set-up in 12-Super meeting all communication needs ly sensitive data/traffic of Indian Specialty Hospitals through as a closed user group. Navy. The network monitoring is MPLS to the Data Center at TCIL well protected with intrusion de- Bhawan and Satellite Hub Earth Indian Navy Network Project tection as well. This ensures the Station at Dakar Senegal. The TCIL is executing the project of transmission of navy data safely

94 KaleidOscope June, 2017 ARTICLE

successful and timely completion of this project.

State Wide Area Network (SWAN) is one of the core in- frastructure components under the National e-Governance Plan of the Government of India. The main purpose of this net- work is to create a dedicated Closed User Group (CUG) net- work and provide a secured and high speed connectivity for Government functioning by connecting State Headquarters, District Headquarters, Blocks while identifying faults even with enable each EDO’s to improve the Headquarters. The SWAN aims slight disturbance to the physical quality of service, add value to to create a dedicated CUG net- fiber enclosures. service and achieve “financial in- work of providing data, voice & clusion” of un-banked rural pop- video connectivity with Efficient Department of Post (DoP) ulation while taking advantage of Delivery & Reliable Connectivity. Project the opportunity to increase rev- TCIL has been awarded and ex- enue traffic. The primary focus E-Procurement System of TCIL ecuting the project of Department of this project is to improve and in Software-as-a-Service (SaaS) of Post (DoP) for Supply, Ins- automate postal services through Mode tallation and Maintenance Servi- re-engineering and creation of ef- TCIL is offering state-of-the-art ces of Hardware, Peripheral ficient operations and systems. electronic procurement services Devices, Operating System and The project plans to computerize especially designed for Govt. pro- Connectivity for Rural Infor- and connect all Post Offices and curement, with unmatched and mation & Communication Techn- run various applications seam- comprehensive features for secu- ology (ICT) Solution (RH) under lessly across the network. rity and transparency & having DoP’s IT Modernization proj- comprehensive functionality as ect and its maintenance for 5 State Wide Area Network required for public procurement. yrs for approximately 1,30,000 Project The e-procurement software used EDOs (Extra Departmental Post As a leading Consultant in the in ETS is amongst the best avail- Offices). The project aims at trans- field of State Wide Area Networks able software in the market and is forming the Department of Posts (SWAN), TCIL has provided con- perhaps the only readily deploy- into a “Technology Enabled, Self sultancy and project management able e-procurement application Reliant Market Leader”. This services to the Governments of whose core tendering processes translates into 5 initiatives cover- Jharkhand, Andhra Pradesh, Odi- can be implemented anywhere ing increased market share and sha, Meghalaya, Uttar Pradesh, without any customization of the revenues, new products and ser- and Rajasthan for their respective software. TCIL’s ETS Portal can be vices, improved service delivery, SWAN projects and Third Party used by any Buyer organization in motivated workforce and rural Audit (TPA) of Maharashtra, India for electronic procurement/ development. Gujarat, Punjab SWAN. It is auction on pay-as-you-use basis. The objective of the Rural ICT worth-mentioning that it was TCIL’s e-Procurement solution project is to digitally empower- under TCIL’s consultancy that has been audited and certified ing rural population by provid- the first ever SWAN in India – by the STQC Directorate and ing a low power technology solu- GSWAN was set up in the State is eligible for use by PSUs and tion (ICT Device) to each Branch of Gujarat. TCIL earned appre- Government Departments as per Postmaster (BPM) which will ciation of the Govt. of Gujarat for Central Vigilance Commission

KaleidoKaleidoscope June, 2017 95 ARTICLE and Finance Ministry man- date. Several PSEs, GoI and Departments are using the e-Pro- curement Portal services of TCIL for variety of complex and high- value tenders and auctions.

ERP Implementation in TCIL TCIL has embarked on a jour- ney of ERP implementation by the award of the contract to M/s IFS Solutions India (P) Ltd. The current scope of implementa- tion of IFS Applications™ in TCIL includes the following functions - Project Management, Materials Management, Finance monitoring of all the projects is of delivery. National Crime Records & Accounts, HR, Payroll & Leave utmost importance to avoid time Bureau is the central body that Accounting System & Document and cost overrun. manages implementation of Management. • To maximize the potential of CCTNS project under overall human and other resources to- supervision and guidance of MHA. Project Purpose & Objectives wards efficient project execution Using IT as an enabling technol- and Improvement in manpower The project envisages Role ogy, objective of the project is to productivity. Management of Police personnel derive competitive edge through through On-line/ Off-line Core To use ERP as a tool to infuse use of a State of the Art ERP ap- Application Software (CAS), Data more agility and scalability into plication. The following benefits Digitization and Migration of Crime business processes and imple- are expected from ERP: & Criminal Information System ment best practices. The TCIL (CCIS)/Common Integrated Police • Reducing the project life cycle Implementation has taken place Application (CIPA)/ Legacy time through collaborative proj- in five distinct Phases: Initiate Data, Capacity Building and ect management project, Map Solution, Establish Change Management, Training • Reducing cost of delivery of Solution, Implement Solution & Handholding Support includ- projects & Increased customer and Go-Live ing network troubleshooting & satisfaction Workshops for Awareness. TCIL • Improvement in business pro- Crime and Criminal Tracking has implemented CCTNS project cesses through adoption of best Network Systems (CCTNS) as State Project Management Unit business practices Project (SPMU) in the States of Jammu Ministry of Home Affairs (MHA), & Kashmir, Himachal Pradesh, • Timely availability of accu- GoI has conceptualized CCTNS Jharkhand, Chhattisgarh & Meg- rate information for proactive as a Mission Mode Project under halaya for respective state police. decision-making. National e-Gov Plan towards en- • Use ERP as a platform to hancing productivity/outcome Reconstituted- Accelerated strengthen the collaborative envi- in areas of Crime Investigation, Power Development & Reforms ronment between various depts. Criminal detection, Criminal Program (R-APDRP) • Being a Project centric orga- Justice delivery in time bound The Government of India in 10th nization, monitoring of all the manner and improving efficien- Plan started R-APDRP project activities related to Projects viz. cy of Policing through creation and continued the project in 11th Conceptualization, Feasibility of a nationwide Network infra- plan as well for reforms in pow- Study, DPR, Design and Engin- structure for evolution of IT- er distribution sector to reduce eering, Execution and Progress enabled state-of-the-art system AT&C losses, bring commercial

96 KaleidOscope June, 2017 ARTICLE viability, reduce outages & inter- expenses, Course Material for deliver lectures, conduct meet- ruptions and increase consumer computer education, Electricity/ ings etc through video confer- satisfaction. Generator Charges, Internet, encing via cloud of service pro- Telephone charges & Regular vider. The scope of work includes R-APDRP project is envisaged maintenance. supply, installation & testing of for complete design, engineering, Video equipments, Audio Video manufacturing, supply, instal- Components, Projector, Podium, lation, testing, commissioning Implementation of Class Room UPS at these NIFT Centers. and putting into satisfactory op- Based Video Conferencing eration of all equipment/ devices, Solution in 15 Centers of systems and sub-systems and National Institute Of Fashion Consultancy Services providing services & engineer- Technology (NIFT) Across India for National Optical Fibre ing data. The project is designed TCIL is executing a prestigious Network (NOFN) project for implementation of for setting up of IT infrastructure TCIL had been appointed as class room based Video confer- for collection of baseline energy Consultant for National Optical encing solution in 15 NIFT centers and revenue data of the identified Fibre Network (NOFN) Project across India including bandwidth towns and customer care centre, for extending OFC connectiv- provisioning & central site on Data Centre & DR Centre & Call ity to all Gram Panchayats inthe cloud from Service provider. The Centers. country. The scope of work in- infrastructure created in this proj- cluded formulation ofabasicrep- TCIL has implemented this project ect will enable 15 NIFT centers to as IT Consultant (ITC) for various ortontheprojectcoveringtechno- State utilities and is meeting all logical optionsfeasibility, network architecture, network operation, Milestones of R-APDRP (Part-A) TCIL is offering state-of-the project of Gujarat, HPSEB (HP), implementation planning, inter UPCL (Uttarakhand), BSPHCL -art electronic procurement -connection and inter operabil- (Bihar) and UHBVN(Haryana). services especially designed ity issues in a multi-operator sce- nario. The report had been sub- for Govt. procurement, mitted to USOF. Subsequently, ICT project in with unmatched and TCIL was awarded the Bhartnet 1110 Schools of Delhi Phase-2 consultancy for connect- comprehensive features for Department of Education (DOE) ing 1,50,000 GPs on UG OFC, Delhi has awarded the proj- security and transparency Overhead OFC, Microwave and ect for Supply, Installation and & having comprehensive Satellite based on the feasibility Commissioning of Computer study of IIT Bombay and estimate functionality as required for Hardware, Peripherals, Soft- the project cost. ware, e-Content, Connected Ac- public procurement. The cessories, Lab Infrastructures, Maintenance of Equipment and e-procurement software Projects for Employee’s Provision of Computer Education used in ETS is amongst the Provident Fund Organization (EPFO) Services in 1110 Government and best available software Government aided Schools of TCIL has implemented in re- Delhi on BOOT Model under the in the market and is cord time frame the “System centrally sponsored ICT scheme. perhaps the only readily Design, Development, Testing The Scope of work includes deployable e-procurement and Implementation of Software development of computer lab application and Integration of with Computer Hardware & pe- application whose core (i) Electronic Cum Challan re- ripherals, Generator, Furniture, tendering processes can turn System; (ii) Transfer Claim Operating/ System Softwares, be implemented anywhere Processing application and (iii) Educational Software and con- Return Submission Platform for nected accessories & providing without any customization of exempted establishments” for teacher training, appointment of the software. EPFO. The projects also include faculty in each school, recurring System Support and O & M.

KaleidoKaleidoscope June, 2017 97 ARTICLE

National Internet telecom connectivity and ad- with one repeatered segment of Backbone-II (NIB II) on equate bandwidth to ANI. The 1452 km. and remaining 5 unre- Turnkey Basis for BSNL scope of DPR required a detailed peatered segments. The project BSNL awarded a project to TCIL study of sea bed for ascertain- shall involve laying 4 fiber pair for supply, installation and co- ing the cable route and site visit with 2 fiber pair lit and used for mmissioning of project-3 of by experts. The cabinet has ap- commercial traffic; one fiber pair National Internet Backbone-II proved the budget of Rs. 880cr. dedicated for defense use, and (NIB II) on Turnkey Basis (turn- for the project in September 2016 the remaining pair shall be used key solution for implementa- based on the DPR. as spare. System shall have de- tion of OSS, Messaging, Storage, The project aims to connect ANI sign capacity of 64X 100Gbps per Billing, EMS and Security so- islands andshall consist of 1 fiber pair in repeatered segment lutions) in four cities of India. segment of Repeatered System and 16X100Gbps in un-repeat- Supply, installation, testing and from Chennai to Port Blair and 5 ered segments which shall be commissioning of more than 450 RepeaterlessSegments from Port provided using submarine latest servers and interconnectivity of Blair to 5 different landing points coherent technology. all data centre. The scope of work at Havelock, Little Andaman, also included implementation of Car Nicobar, Kamorta & Great BharatNet Phase II Project components like Mediation and Nicobar. The total cable length to TCIL has been awarded the con- Billing (Pre-paid and post-paid), be laid in the project is 2164 km. sultancy assignment for prepar- Security, Other Management ing a Project Report on BharatNet Systems. The components in this –II for Universal Services Oblig- project have been commissioned ations Fund. In sync wit h Digital and operating successfully. TCIL has been India initiative, it includes pro- As the subscriber base increased, awarded the viding high speed broadband BSNL had awarded add-on order of 100 Mbps to all GPs (Gram for expansion of NIB Project and consultancy Panchayats) by 2018 since this its integration with the Multiple assignment for backbone of Digital India would Project which is under execution. empower citizens and provide preparing a Project The project will provide state of art Government services in villages. IP infrastructure across the coun- Report on BharatNet The objective of project also in- cludes, availability of fibre/band- try to provide existing Internet –II for Universal services and a range of new Value width to Service Providers at Added Services to the customers Services Oblig- GP level on non-discriminatory basis and Last Mile Connectivity in order to maintain its leading ations Fund. In sync position in the market. These ser- through various service provid- vices are Dialup Internet Access, with Digital India ers (TSPs/ISPs/Cable TV etc). Broadband Internet Access, initiative, it includes BharatNet Phase II project in- Leased Access, Messaging, Web/ cludes connectivity of around providing high speed Message Hosting, Web Co- 1,50,000 GPs through various location. Duration and Volume broadband of 100 media viz., Underground OFC, based billing. Mbps to all GPs (Gram Aerial OFC, Satellite and Radio (unlicensed band). The mix of ANI Submarine Project Panchayats) by 2018 various technologies ensures TCIL has been awarded the since this backbone faster deployment of a large assignment of preparing the scale project like BharatNet. The Detailed Project Report (DPR) of Digital India would Cost of Project has been esti- on connectivity of Andaman & empower citizens and mated at Rs 38,002 Cr. (including Nicobar Islands (ANI) on subma- Phase 1). Telecom Commission rine optical fiber with mainland provide Government has already approved the report India at Chennai. The objective of services in villages. submitted by TCIL for BharatNet the project is to provide reliable Project Phase –II.

98 KaleidOscope June, 2017 ARTICLE Digital transformation of Mahanadi Coalfields into Smart Coalfields A. K. Jha CMD, MCL

Highlights • Mahanadi Coalfields Limited (MCL) is works to the transportation/supply of the youngest and fastest growing coal coal to the consumers. producer of the country with ambitious • The IT has eased out several tedious target of producing 250 million tonnes business activities in coal mining com- by 2020. pany and streamlined management • MCL contributes 25% to the Coal functions in the otherwise known India’s total production and supply of labour-intensive system of operations. dry fuel and has always been ahead in • Introduction of Digital Communication introduction of new technology in its system in the company has ensured operations to meet country’s growing fairness and transparency in work pro- energy needs. cesses, thus reduced allegations of cor- • In the past couple of years, MCL has ruption tainting image of the company. transformed its Coalfields into Smart • In 2015-16, MCL launched a mobile Coalfields, by introducing IT into its application enabling live monitoring of mining operations -- from tendering of operations in the coal mines.

IT interventions to reduce information on the number of by the dedicated portal. scope of coal pilferage trips, paths travelled by the tip- The other advantages of this e- pers (lead) and contract-wise and The company has installed GPS- initiative have been online moni- tipper-wise route violations. based vehicle tracking system toring of movement of coal-car- (VTS) and geo-fencing of min- “Geo-fencing” of mine areas has rying tippers, thereby increasing ing areas to prevent pilferage of been done in the said web portal the efficiency of transportation of coal. Around 1,800 coal-carrying to prevent coal theft. coal. A tender for procurement of tippers operating in the mining Installation of GPRS-based VTS an additional 3,483 VTS for instal- areas of MCL have been fitted has enhanced greater transpar- lation in all heavy earth-moving with GPS/GPRS and a dedicated ency and effective monitoring of machineries (HEMMs), includ- portal, www.mclvts.in, has been coal transportation and is also ing all overburden (OB) carrying developed for monitoring of the ensuring correct payments made dumpers and coal tippers, has VTS. Also, system-driven re- to the transport contractors based been floated recently. ports have been designed to get on the leads (distance) recorded Secondly, the Company has

Kaleidoscope June, 2017 99 ARTICLE implemented monitoring and e- with RFID which have been con- currently fulfilling our needs, the surveillance units in enhancing nected to CoalNet. In-motion balance 5 are kept as standby and operational efficiency and com- weighbridges with RFID/IP cam- would be installed wherever re- bating corruption. Enhancing eras have ensured weighment of quirement arises in future, due to greater transparency in loading more than 800 tippers in one shift shifting of mines. and transportation activities in as against 200 tippers previously the mine areas through electronic through electronic static weigh- Increase in surveillance have been our focal bridges. This has resulted in dras- availability of Coal at point. For this purpose, 44 CCTVs tic increase in the coal weighment Railway sidings and 91 IP cameras have been in- percentage from 10-15 percent to There has been an increase in the stalled. Nine control rooms have 85-90 percent at present, thereby availability of coal at railway sid- also been set up at area-level for reducing the chances of adjust- ings from a few lakh tons to 8.5 monitoring of e-initiatives. ment in manipulations in coal million tons (mt). There has been Further, an e-surveillance and production figures on a daily 75-80 percent reduction in the monitoring unit has been set up basis. The use of RFID tags and incidences of petty coal theft in centrally at MCL headquarters. RFID readers has ensured entry bags from railway sidings. Five IPCs have been kept on of authorised coal tippers only We have managed to reduce de- standby for the In-Motion weigh- inside the mine boundaries. IP tention of road sale trucks during bridges (WBs). This has been cameras in electronic and in- night hours from an average of 56 yielding positive results in terms motion weighbridges have led to per day per project to an average of improved transparency in the increased surveillance on all the of 3-4 trucks per day per project, various mining operations, curb- coal tippers for cross-checking thereby cutting down chances of ing corruption in the process. the entry of RFID tags installed coal theft. coal tippers. This digital intervention has also There has been effective monitor- resulted in close monitoring of CoalNet has ensured real-time ing of security systems at entry/ coal quality and quantity with transmission of coal weighment exit points and explosive maga- reduction in the loading time of data to the central server. This zines, preventing entry of unau- railway wagons from 5-6 hours has further reduced the chances thorised vehicles and persons. of fudging of coal production fig- to 3-4 hours, leading to a control As already mentioned, we now ures on a day-to-day basis. Thirty- on the demurrage charges borne achieve weighment of more than five in-motion weighbridges are by MCL. 800 tippers in one shift with in- In addition, 35 CCTV cameras motion weighbridges with RFID/ have also been installed at the en- IP cameras as against 200 tip- try/exit points of the coal mining pers through electronic static This digital intervention projects and at the magazines of weighbridges. MCL. Work order has also been has also resulted in We have increased coal weigh- issued for 376 CCTV cameras (for ment from 10-15 per cent to 85-90 the installation of 21 IP PTZ, high close monitoring of coal per cent, reducing the chances of definition, day/night wide dy- quality and quantity with manipulation in coal production namic range dome cameras and figures on a daily basis. 355 high-definition IP box/bullet reduction in the loading Scope of fudging of coal produc- cameras for outdoor and indoor time of railway wagons tion figures on a day-to-day basis installation) at 9 regional stores has been reduced due to intro- and 2 central stores of MCL. The from 5-6 hours to 3-4 duction of real time transmission said installation of the CCTV cam- of coal weighment data to the cen- hours, leading to a control eras would be very handy in cen- tral server located at MCL HQs in soring pilferage of coal/materials on the demurrage charges Sambalpur (Odisha). Enhanced from the company’s premises. operational efficiency has mi- Lastly, the company has introdu- borne by MCL. nimised the scope of over-re- ced in-motion road weighbridges porting/under- reporting of coal

100 KaleidOscope June, 2017 ARTICLE production. Forty-seven vehicles the workmen. eliminated. The major advantag- in MCL were banned/blacklisted All details, including photo- es of the codification have been due to serious violations thanks graphs, dependent details etc complete elimination of false in- to the system-based alerts on geo- of 22,541 permanent employees denting, need-based indenting fence violations. and 14,972 contractual workers, of material and effective store in- Just consider this on reduction in including their account numbers ventory control. This has resulted geo-fence violation: In January and CMPF/PF numbers have in the identification of dead mov- 2015, there had been #10,394 (un- been uploaded on the PIS module ing items worth Rs 25 crore and explained) violations. April 2016 of CoalNet. reduction in inventory from Rs 102 crore to Rs 77 crore in a pe- saw #1,637 (1,636 explained and The data repository on Coalnet is riod of 2 years. 1 unexplained). (Coal tipper no. being effectively utilised for “real OR 16B 6507 has been blacklisted time monitoring of contractual The Financial Information Sys- during April 2016 due to being in- bills” which was one of the vul- tem is in operation at MCL’s HQ, volved in unexplained geo-fence nerable areas, prone to corrupt Bhubaneswar and Kolkata offices violation). practices. This real-time monitor- and the same has been modi- Additionally, the company is le- ing of contractual bills through fied to suit the requirement of veraging technology to upgrade CoalNet has led to payment of the areas also. The system has and augment the existing field Rs 2,298.72 crore of contractual already been implemented in all and official operating systems. bills on first-in first-out basis dur- the areas of Ib Valley Coalfields, Basundhara and Jagannath. That apart, in 2015-16, we have ing 2015-16. Prior to 2012, the launched the e-grievance re- delay was upto 3 months which The Production Information dressal portal ‘SAMADHAN’ and has now come down to 15 days. System module has been made mobile app for online real-time This has resulted in drastic reduc- functional for monitoring of visuals of coal mining operations tion in the number of complaints daily coal production and OBR on smart phones. with regard to contractual bill through on-line transmission of payments. coal weighment data from in-mo- CoalNet being The sales and marketing module tion and electronic static weigh- the information line - rail and road sale billing - is be- bridges to the central server. The networking units ing done by the areas on the cen- payment to the coal contractors is CoalNet is spread over 2,700 sq tral CoalNet server at MCL HQ. also to be made based on the coal km area through an OFC/radio The sales related activities of the weighment data available on the network by making it an impor- MCL Kolkata office have been central server which would elimi- tant data repository in terms of shifted to the CoalNet server at nate the possibility of favouring online bill status, coal production, MCL HQ. Also, the refund of or disfavouring the contractors at PIS, financial accountability, ma- EMD of sales is being done on the the time of billing. Payroll module terials management etc. Constant CoalNet server at the MCL HQ. and a bio-metric attendance sys- follow-up through regular field The sales and marketing module tem have been made functional at visits and sustained efforts by the on CoalNet has enabled online the HQ and action has been taken vigilance secretariat ensured the monitoring of issuance of DO. to implement the same module system is well in place. During 2015-16, refund of coal at all areas, projects for effective monitoring of human resources. For proper monitoring of contrac- sale value of Rs 159.36 crore tual manpower engaged in coal was made to 3,379 consumers The delay in refund of EMD to transportation work, security and within one month from the ex- suppliers/vendors was a grey other annual contracts, the PIS piry of the DO. area susceptible to corrupt prac- module for contractual manpow- Under the “Online Material Ma- tices. In order to address this is- er was thought of and according- nagement System Module” after sue, auto-refund of EMDs was ly the module had been designed the codification of all the 102,455 thought as an everlasting solution on CoalNet. This will ensure materials, the chances of hav- to ensure “system-driven EMD transparency in execution of con- ing different codes for the same refund” to the clients. The re- tractual works and payment to item in different stores have been fund mechanism was introduced

Kaleidoscope June, 2017 101 ARTICLE in November 2013. Since then, this to happen, 7 washeries are setting up of e-monitoring units the refund amount is being re- being set up. The main task of at areas and headquarter levels directed to the supplier/tenderer Vigilance would be to ensure that have been done for the purpose account in an auto-mode once the the mega projects where the com- of intensive monitoring of our e-tender portal declares the un- pany’s major investments are be- day-to-day mining and business successful/rejected bids. ing made, are completed without operations so that elements of A sum of Rs 13.63 crore has been cost and time over-runs. Further, transparency and fairness could refunded to 4,292 unsuccess- as already been said, the use of be injected into the field opera- ful/rejected suppliers/bidders in wide scale leveraging technology tions and business transactions 2015-16 on auto-mode in a hassle- like in-motion road weighbridges without any compromise on ethi- free manner, thereby reducing with RFID and their connectivity cal practices. to CoalNet, installation of GPS- the number of complaints regard- Based on the advisory note of the based VTS in our coal-carrying ing corrupt practices. Bidders’ Vigilance Secretariat, the procure- tippers, geo-fencing of mining ar- participation has gone up and the ment action for 4 3DTLS (2 for eas, electronic surveillance at rail- vendor base is also improving. each coalfield) has been initiated way sidings and key locations, in MCL so that the possibility of Digitisation a way-out manipulation of the figures of to achieve 2020 target coal and OB measurement can be of 250 MT eliminated and complete fairness In order to accomplish the daunt- The principles and and transparency can be ensured ing task of producing 250 mt by in the survey measurement. 2020, MCL is making all efforts successful implementation Observing the inordinate delay of to overcome serious constraints of the existing movement of files relating to clo- in terms of availability of mine- sure of contracts, procurement, able land, forest and environment e-procurement system in dependent employments etc, a clearances, acquisition of tenancy systemic improvement measure land, evacuation of habitations, MCL have been shared was proposed to the manage- resettlement of project-affected with CIL for developing ment so that cases and files which persons (PAP) etc. were being kept pending for an Apart from the various measures a single platform of indefinite period, were constant- ly monitored at periodic inter- spoken of above, MCL is setting e-procurement for all up silos and washeries. Other vals for quick disposal. In order than producing quality coal, the the subsidiaries. Also, to have an everlasting solution equal emphasis would be on the to this, a file tracking system on despatch of the coal produced to the STQC Certification CoalNet was put in place from the power producing companies August 15, 2015. so that stocks do not get piled – a standard testing up in the future. For this, rapid Geo-fencing of and quality certification loading systems with silos at all MCL mines the sidings are being established - has been obtained Geo-fencing is a feature in a soft- for augmenting rail connectivity ware programme that uses the in collaboration with SE Railway on February 18, 2015 global positioning system (GPS) and the government of Odisha, to define geographical boundar- besides developing internal coal for 2 years. Further, a ies. A geo-fence is a virtual barri- transport roads of two and four reverse auction bidding er. Programmes that incorporate lanes so that evacuation is done geo-fencing allow an adminis- faster. Further, MCL is dedicated process has already been trator to set up triggers so that to supplying clean coal to our when a device/tipper enters (or consumers in the best interest implemented in MCL. exits) the boundaries defined by of environmental practices. For the administrator, a text message

102 KaleidOscope June, 2017 ARTICLE or email alert is sent. Geo-fencing applications incorporate Google Earth, allowing administrators to define boundaries on top of a sat- ellite view of a specific geograph- ical area. Geo-fencing boundaries are demarcated by web-based maps. Around 1,800 coal-carrying tip- pers operating in the mining ar- eas of MCL have been fitted with GPS/GPRS and a dedicated por- tal, www.mclvts.in, has been de- veloped for monitoring of VTS.

Checking delays in tender processing and refund to the parties The e-procurement portal is be- ing used for floating of global as implementation of the existing to the central Coalnet server. well as domestic tenders. We are e-procurement system in MCL Uniform material codification as also auto-refunding earnest mon- have been shared with CIL for per the CIL/MCL standard has ey deposits (EMDs) to unsuccess- developing a single platform been taken up and 100 percent of ful bidders through this portal. of e-procurement for all the items have been codified. Online contractual bill payments subsidiaries. Also, the STQC During the process, dead mov- are also being made apart from Certification – a standard test- ing items worth Rs 25 crore have e-surveillance and monitoring of ing and quality certification - has been identified and other areas units. been obtained on February 18, and subsidiaries have been ap- E-procurement in MCL was 2015 for 2 years. proached for their utilisation. started since August 2009 for Further, a reverse auction bidding tendering of works, services and process has already been imple- 3D Laser Scanners goods. All the open tenders hav- mented in MCL. The reverse auc- to add digital hands ing estimated value of more than tion bidding would be resorted to in plugging scope of Rs 2.00 lakh are being floated once the rate of the L1 bidder is corruption on the e-procurement portal of disclosed on the e-procurement The procurement action for 4 MCL,www.mcltenders.gov.in. portal in the tendering process, 3DTLS (2 for each coalfield) has This had been designed by NIC to get a further competitive rate already been initiated in MCL so and complies with all the safety from the market. Till date, 5 ten- that the possibility of manipula- standards and also meets all the ders have successfully undergone tion of the figures of coal and OB security requirements. reverse auction bidding. measurement can be eliminated During 2015-16, around 2,707 and complete fairness and trans- tenders were published through Reduction in inven- parency can be ensured in the the e-procurement portal hav- tory stores with On-line survey measurement. ing a corresponding value of Rs Materials Management Further, a purchase order has been 1,947.04 crore. During calendar System (OMMS) placed with EDS Technologies year 2015, 8,943 tenders, amount- The online materials manage- of Bangalore for procurement ing to Rs 9,052.94 crore, has been ment system (OMMS) of the ex- of SURPAC software for 3 li- finalised within an average cycle isting legacy system of all the re- cences for bringing more fair- period of 81 days. gional/ central stores and central ness and transparency in survey The principles and successful workshops has been migrated measurements.

Kaleidoscope June, 2017 103 ARTICLE Digital India Initiatives in REIL

A. K. Jain CMD, REIL

igital India culture in transforming India into digitally • Monitoring process of Digital Rajasthan Electronics & empowered society. initiatives; DInstruments Ltd (REIL) is REIL’s Mission Statement on REIL has whole teams of people being implemented promptly to Digital India is “Provide digital who will teach digital technology nurture the vision of our Hon’ble infrastructure as utility to ev- to people. It is a complete cam- Prime Minister of Cashless Eco- ery stakeholders and governance paign in which we want to instill nomy. Digital India is a concept & services on demand.” REIL a sense of pride in going digital. whereby REIL serve the interests will continue to put in efforts to- of country in transforming India wards Digital India with a motive Across the nine pillars of “Digital into a digitally empowered so- of digital empowerment to its India” the following develop- ciety and knowledge economy. customers. ments in the Company are in line Under the ‘Digital India’ initia- with the Digital India movement. Shri A. K. Jain, Managing Director tives, technology will play a cen- of the Company has always em- For improving efficiency and tral role to achieve easy, effective phasized the implementation of transparency, REIL procures and economical governance and Government of India Initiatives material and services through creating unprecedented levels of such as Digital India, Make in E-procurement process. As a transparency and accountability India, and Green India towards Digital India initiative, REIL has in governance. transforming India. Under his imparted the training to the em- very guidance, the Company is ployee of the Company, for in- Digital India Importance & making best possible effort and creasing in paperless work, which Mission Statement going forwards towards imple- is a step towards Green India also. The Digital India Initiatives, in mentation of these initiatives The next generation technologies REIL, has become a primary job will help in lowering the carbon responsibility and would ensure Objective footprint by reducing fuel con- that Government services are sumption, waste management, • Educating the masses about the available to customers electroni- greener workplaces and thus importance and impact of Digital callyIt has now taken the shape of leading to a greener ecosystem. India and digital literacy; formal activity in compliance to The Company is in the business the Government of India. • Make digital payments a mass of Renewable Energy, which is A “complete campaign to instill movement. also promoting the Green Energy a sense of pride in going digital” and better eco-systems. • Training and motivating em- propelling Digital India towards ployees and customers to take up REIL has organized awareness a new, cashless, corruption-free digital mechanism; camps for employees and various future and sounds like another stakeholders to acquaint them India Shining story. REIL is leav- • Transforming villages into digi- with the various options towards ing no stone unturned in adopt- tal villages, where the power of a cashless or less-cash economy ing the Digital India and has tak- electronics and communication including Unified Payments en all required initiatives towards technologies is utilized optimally. Interface (UIP), Bank Card,

104 KaleidOscope June, 2017 ARTICLE

Training being given to employees and its stakeholders on Digital India by REIL Team. prepaid cards, using various cards Sabha are sent to concern depart- Towards the promotion of e- at any PoS (point of sale)/ ATM, ment through online mode. governance the Company has Unstructured Supplementary developed various applica- REIL facilitates the admission Service Data (USSD) based mo- tions such as Electoral Photo Id- and disposal of RTI application bile banking, Aaddhar-enbabled entity (ELID) software, Smart through RTI portal for fast dis- payment systems (AEPS) and e- card based Attendance system, posing of RTI applications & wallet or digital wallet. Vehicle Tracking System (VTS), Appeals. During the implementation of SMS based VAT declaration sys- The Electronics and IT solutions digital India movement, it has tem and SMS, Web portal and developed by the Company, fa- been made mandatory to open Call centre based Voters Query cilitates the farmers to get instant/ bank account to each employee, Response system. REIL is devel- real time information on the milk apprentice and contract employ- oping SCADA systems for moni- transactions in a transparent man- ee. REIL has achieved approxi- toring of SPV and dairy Plants. ner. The Company has developed mately 100% digital payments Remote Monitoring Units (RMU) various Electronics & IT solutions and 74% digital receipt of pay- has also been developed for mon- for the Dairy sector, which in- ment by the end of April, 2017. itoring of SPV Water Pumping cludes the Electronic Milk Tester Systems at remote areas. Point of Sale Machines has been (EMT), Electronic Milk Adu- installed in the Company to facili- lteration System (EMAT), Data Month wise per-cent of digital tate receipt of payments through Processor based Milk Collection online modes from customers. Station (DPMCU), PC based Mi- payments and receipts: Moreover, REIL has committed to lk Collection Station (PCMCS), Month Payment Receipt bear MDR charges on the online Automatic Milk Collection Unit December, 2016 79 71 payments to encourage more re- (AMCU), Society Accounts Mana- January, 2017 95 77 ceipt in digital form. gement System (SAMS), Dairy February, 2017 98 68 All monthly, quarterly, half-year- Enterprise Resources Planning March, 2017 94 84 ly and annual report along with (ERP), Raw Milk Reception Dock replies to Rajya Sabha and Lok (RMRD) etc. April, 2017 99 74

KaleidoKaleidoscope June, 2017 105 ARTICLE

HSCL successfully moving towards accomplishing Hon’ble Prime Minister’s Vision of Digital India

Moyukh Bhaduri CMD, HSCL

Digital India is a vision which will build India as a digitally empowered society and knowledge economy. Hon’ble Prime Minister’s vision is to empower every citizen with access to digital services, knowledge and information. Hindustan Steelworks Construction Limited (HSCL) is in the course of being a digitally empowered orga- nization with online communication and monitoring of business operations of its 9 zones including 27 units spread all over the country. It has successfully put in place many digital systems.

igital India is a vision empowered organization with • CRMS: Contract Reporting Ma- which will build India as online communication and moni- nagement System is utilize for Da digitally empowered toring of business operations monitoring contractmanagement society and knowledge economy. of its 9 zones including 27 units online and this has ensured sta- Hon’ble Prime Minister’s vision spread all over the country. It has tus report of all the ongoingproj- is to empower every citizen with successfully put in place the fol- ects under execution on monthly access to digital services, knowl- lowing digital systems:- and cumulative basis. It contains edge and information. This con- every work details with the work sists of policies and best practices • PRMS: Profitability Reporting value, revised value, marketing from around the world to make Management System is utilized details, and turn over etc. Some this vision of digital India a real- for online monitoring, control- more relevant parameters in the ity. Three significant fundamen- ling and analysing the profit- near future will be incorporated tals of Digital India are creation ability report submitted by Units in the CRMS reporting format to of digital infrastructure, digital and sending further report to make the system more informa- literacy and delivering digital the Administrative Ministry. The tive and comprehensive. services all over the country. report includes thesummarized There are very effective and effi- information about turn over, • EPMS: Executive Performance cient techniques which will save PBIDT, PBT and order booking Management System carries out time and man power to a great in steel and infrastructure sector performance and development extent. Hindustan Steelworks on monthly and cumulative basis. planning of the executives online. Construction Limited (HSCL) is This has made the reporting sys- It helps employees to plan their in the course of being a digitally tem much quicker and error free. work, utilize their capabilities

106 KaleidOscope June, 2017 ARTICLE

foundation stone laying ceremo- ny, Inauguration of new projects, achievements, awards and acco- lades along with CSR activities. The website has been developed to ensure total transparency in respect of its business operations and dealing with all stake hold- ers. The payment status to ven- dors gets reflected on the website to ensure proper chronology of payments. HSCL recognises online forum as a strong link for communication to build up brand image of the company andforincreasing vis- and effort to maximize their con- HSCL releases information to ibility which will help in propa- tribution. Itprovidesan annual general public, media, custom- gation of best practices and busi- report ofeach executives through ers, potential investors and oth- ness integration. Accordingly, which both the management and er stake holders about various HSCL’s website has been linked employee can identify the knowl- matters like project completion, with Facebook. edge and skill required for com- HSCL’s website is accessible to pletion of a job effectively and ef- all users irrespective of device in ficiently within thetime frame HSCL’s website is accessible use. The website is being utilized • BMS: Billing Management for various contractual informa- System is mostly used by various to all users irrespective tion, along with other informa- units of HSCL to manage client of device in use. The tion such as display of latest work orders, agency work orders tender notices, monthly reports and auto voucher preparationetc. website is being utilized of contracts concluded, informa- • Material Management tion on database of empanelled MMS: for various contractual System is used by various units of vendors, etc. It has been built, HSCL for managing GRN (Good information, along with with an aim to provide maximum Receipt Note), SIN (Store Issue accessibility and usability to its Note), MRN (Material Return other information such visitors. As a result, this web- Note) and preparation of PSL site can be accessed and viewed as display of latest tender (Price Store Ledger). from a variety of devices such as notices, monthly reports Desktop / Laptop, web-enabled Corporate Website mobile devices, WAP (Wireless (www.hscl.co.in) of contracts concluded, Application Protocol)phones and The Company has a strong and PDAs (Personal Digital Assistant) information on database of versatile website for public and etc. HSCL has already developed stakeholders and it is getting empanelled vendors, etc. its website in bi-lingual mode. improved as and when required Efforts are on, for innovative with various new aspects like de- It has been built, with an improvement as a continuous velopment of Youth Portal and process. Media Portal, etc. This Youth aim to provide maximum Portal contains detailed infor- accessibility and usability to Digital Attendance System mation related to achievements, Digital attendance system (bio- developments of youths of the its visitors. metric system) has been in- company. The media portal of troduced to eliminate human

Kaleidoscope June, 2017 107 ARTICLE discretion and recording error free working hours put in by the employees.

E-procurement Today HSCL is a fully e-pro- curement complied organization with all the award of contracts and procurement are concluded online through CPP portal. This ensure equitable and transparent business practices.

Video Conferencing HSCL has already put into prac- tice video conferencing for effec- tive communication among all to receive the balance 3% also Online Submission units for review of performance in digital mode subject to all the HSCL adopted varioussubmis- and providing training online, vendors being ready for transact- sions like monthly and yearly etc. ing in digital methods. return of Provident Fund, Form 5A ( ownership return), service Digital Transaction tax, professional tax, Income The officers and staffof HSCL are tax return files, TDS returnfiles, all having bank accounts. Salary Electronic Challan Return up- and other transactions are made HSCL has already loading, payment of PF and allied through online mode i.e RTGS, started registration with charges, Fund transfer and KYC NEFT, etc. For sensitizing the uploading to maintain transpar- family members of the employees the available digital ency and accountability of com- for promotion of cashless transac- pany’s activity. tion, HSCL will organize work- payment instruments shops soon. like installation of File Tracking System 99.5% payment involving con- Development is going on for POS (Point of Sale) for tract payment, salary wages and implementing computerised File administrative expenditure has cashless transaction and tracking system also. This system already been made digital. Only can be the solution of simulation of 0.5% of the total payment is made issuance of Cash-Card physical files into electronic form. in cash for non-availability of in lieu of impressed It deals with creation to completion Bank details and towards small of files’ through embedded soft- day-to-day expenditures. HSCL cash for turning the copy of files and can obtain status has already started registration of any file at any time on demand. with the available digital pay- organisation to a 100% This will enable faster movement ment instruments like installation and retrieval of file. Complete of POS (Point of Sale) for cash- cashless mode. In history of the file movement and less transaction and issuance of terms of total receipt action taken on the file can be main- Cash-Card in lieu of impressed tained with digital mode. HSCLis cash for turning the organisation of the company, 97% is keeping no stone unturned trough to a 100% cashless mode. In terms continuous innovative develop- of total receipt of the company, received in digital mode ments and processes towards 97% is received in digital mode of transaction. the Hon’ble Prime Minister’s of transaction. HSCL is prepared “Digital” India Vision.

108 KaleidOscope June, 2017 ARTICLE Digital India Initiatives of Hindustan Insecticides Ltd. (HIL)

Dr. S. P. Mohanty Director (Marketing) CMD (Addl. Charge)

igital India is a cam- improved by upgrading to high speed operations. paign, launched on 1st internet, delivering all the compa- • To make available online infor- July 2015, and run by the ny’s services with ease and fast. D mation for all. Government of India to make this • To ensure the universal access country a digitally empowered o SAP ERP has been installed in to mobile phones. country. The aim of launching all the three units and helping in this campaign is to provide elec- • This Government of India’s policy real time processing of information tronic services by reducing the is widely exploring HIL by introduc- and its monitoring and resulting in paperwork. This project has been tion of Mobile application in very reduction in cost of production. This aimed to be completed by 2019. near future. This will help all farm- helps in improving the process by In order to synchronize with ers to get readily available informa- continuous monitoring of the system the Government of India’s pro- tion regarding safe and judicious use and process. gramme, Hindustan Insecticides of Pesticides and IPM practices. Ltd. also introduced several IT • To bring e-Governance by re- ERP portals to make paperless office forming government through The Company has implemented and to function in an effective digitization. the ERP package SAP in the year manner to provide fast and ap- 2012 with the view of providing o The Company has started e- propriate service to the custom- utmost transparency in the sys- Procurement and it is a step towards ers and stakeholders. For this, tems and operations and to pro- achieving paperless office, real time so many features like modern- vide real time work. The modules processing and more transparent in ization of Website, Introduction Production Planning, Material of mobile application, e-pro- curement, payroll through EPR, Knowledge management system, file movement tracker, product costing module in ERP, electronic cashless financial transaction, etc. have been introduced. Digital India programme has been implemented by the Government of India to ensure following aims of this initiative: • To ensure the broadband highways. o Digital infrastructure has been

KaleidoKaleidoscope June, 2017 109 ARTICLE management, Quality manage- notified on the website and also found all the necessary informa- ment, Plant maintenance, Sales & the Company has participated in tion they need and this improved Distribution, Human Resources, a number of seminars and events the overall staff engagement and Finance & Controlling. which is resulting in image build- communication better. ing and helping in achieving the • Every junior level person in the E-Governance core objective of the Company. To company has got access to man- The Company has started e-Pro- promote Swachh Bharat Abhiyan, agement and business knowl- curement and it is a step towards Cashless economy and other vari- edge and it made possible for the achieving paperless office, real ous Government initiatives are support of new technologies eas- time processing and more trans- being updated and advertised ily and capture new knowledge parent in operations. This IT por- through website. for future use. tal helps to simplify and make the Payroll in SAP • Trained qualified personnels operations more efficient and the have been assigned in all units to The attendance and payroll is delivery of services made on time monitor the HIL’s process along linked directly with the ERP. SAP and in more effective manner. with the IT department support. is the ERP used and it helps in This will track all the activities achieving the paperless office HIL mobile application from the receipt of Raw materials task. This helps in reduction in This Government of India’s policy till the dispatch of Finished goods processing time and with abso- is widely explored by HIL by in- along with the quality parameters lute high precision. All the man- troduction of Mobile application in all the necessary stages. in very near future. This will help power details are being stored • This KM system creates utmost all farmers to get readily available in database and allow easily transparency in the operation of information regarding safe and retrieval. the company and thereby contrib- judicious use of Pesticides and Costing module uting the sharing of knowledge IPM practices. This will helps all The product costing module has and growth among the staffs. the farmers to contact and avail been introduced and all the cost- any information regarding pes- • As a compliance measure for ing is being carried out in an ef- ticides and its effective usage di- the Integrated Management Sys- fective manner by this in ERP. rectly from the company and this tem, the necessary files are stored This is giving the direct cost in- ultimately will reduce the explo- and tacked with the help of an IT volved in the manufacture and ration by agents or other third portal and this ensures readily also compares with the previous parties. availability of documents as and data, which helps in easily review when required. of the company performance in File Tracker system • Necessary training is being pro- real time and in paperless man- The e-sharing of physical docu- vided to the staffs in a regular in- ner. This initiative is a well ori- ments among repositories made terval to keep all of them updated ented one which directly gives the available with this IT portal. All about the requisite and changes strengths and where the perfor- the file movements and knowl- and updates of KMS. edge sharing is being tracked for mance is lagging. betterment of service provided Cashless payment Knowledge Management and timely completion is being All the payment is being carried System (KMS) guaranteed and thus results in out through electronic means to • HIL has implemented the KMS the transparency of operation reduce the transfer time and for in order to streamline the produc- and the service offered by the easy handling of money and to tion and quality process to attain company. reduce the usage of currency. This transparency in the system, there- is not only reducing the usage of by improving the process by con- Modernization of URL currency notes but also made the tinuous monitoring of the system Website of the Company has been cash handling system more effec- and process. upgraded and it is made bilin- tive, easy and in a fast manner. gual. All the tender and impor- • Due to the existing knowledge This is also synchronized with the tant information is immediately base, the new employees quickly ERP system.

110 KaleidOscope June, 2017 ARTICLE Environment & Ecology Developmental Activities being adopted by National Seeds Corporation Ltd. in its work areas and large mechanized Farms

Vinod Kumar Gaur CMD, NSC

ational Seeds Corpora- with the help of Forest Research coverage development have also tion Ltd. is a Government Institute, Dehradun. been given great importance. Nof India Undertaking Apart from Regional Offices, Various horticultural activities National Level Organization. NSC is also managing five large are also being organized at NSC The main objective of NSC is to mechanized farms ranging from farms. The horticultural activi- produce large scale high qual- 2710 to 6296 hectares cover under ties cover, plantation and main- ity seeds and planting material each farm. These farms are situ- tenance of subtropical fruit or- of most of the Agriculture and ated in Rajasthan, Haryana and chards of improved varieties in Horticulture crops and plants. KarnatakaThese farms are devel- about 250 hectares, propagation NSC has proved its presence all oped with untiring efforts by turn- of about 2.50 lac quality nursery over the country and even in re- ing deserts, waste and unculu- saplings annually, and large scale mote areas. NSC is known to be rable lands into productive fields. farm forestry plantation on waste farmers trusted source of qual- The main three farms situated in land. Apart from it, fishery activi- ity seeds catering their require- Rajasthan, are situated in desert ties have also been initiated in the ments. Its countrywide presence areas of Sriganganagardistt. of water tanks / ponds / reservoirs/ and service to the farmers are Rajasthan. Apart from large scale water bodies created in the farms. provided through seed produc- production of agriculture and NSC is taking care in every tion and distribution through vegetable crops seed, ecology im- possible action to improve en- its 10 Regional Offices, 70 Area provement and sustainable green vironment and enrichment of Offices and 8 farms. In its opera- tion, NSC is contributing towards sustainable development of en- vironment and ecology. NSC is contributing and joining hands for various environment devel- opment activities by organizing tree plantation and distributing nursery plants under its CSR and sustainability activities in its work area. During past five years, plantation of more than 6 lakhs trees was organized in various ru- ral/urban areas in different states. The plantation is done from own resources and also funded and implemented plantation project Improved varieties of fruits are being maintained at Farms.

Kaleidoscope June, 2017 111 ARTICLE environment. It organizes plan- tation drive each year in and around farms and also in villages situated nearby different farms. Due to ecology and environment enrichment concern and constant efforts, about 3.50 lakh trees in- cluding 45000 fruit trees of im- proved varieties, are maintained within the farms peripheries. Thus,NSC is not only increasing green coverage but also contrib- uting significantly in air-purifi- cation, checking pollution, pre- venting erosions and conserving natural resources.

Apart from it, NSC is also con- Nodal Agency for stantly involved in Land reclama- Decentralised Compost tion and conservation of Natural Machines Resources by adopting latest About 70 to 80 per cent of ur- technologies and water conser- ban waste is organic in nature, vation resulting the over devel- a significant portion of which is opment of environment by con- readily decomposable through verting deserts and sand dunes biological processesA desirable blooming into lush green farms end product emerging from this in desert. decomposition is called compost, a soil nutrientThe process to man- Fruit Orchards of proved variet- ufacture compost is called com- ies are maintained in 250 hectares postingThrough this process, cit- at NSC Farms and quality nurs- ies and towns can mitigate their ery saplings are produced and growing problem of waste man- provided to Farmers. agementUp to 45 per cent of the Tree Plantation at NSC Farms under municipal waste can be converted Farm Forestry.

into compost which can be sup- plied for use in gardens and farm- lands, thus reducing the amount of waste that goes to the landfill and also reducing disposal costs for the local government. There are a variety of techniques to manufacture compost, howev- er to reduce the nuisance and ex- penses related to transportation of degradable organic matter to a common city level composting facility, the Government of India supports decentralized compost- Space for Photo Caption. ing at community level A number

112 KaleidOscope June, 2017 ARTICLE of ULBs have already introduced policies on source level segrega- tion of waste (domestic as well as commercial) which also pro- motes decentralized composting of organic waste at the household level. As per the orders of Hon’ble NGT, each ULB should have its own waste processing and dis- posal sites which should be de- veloped at appropriate acceptable locations based on environmental CSR Plantation drive organized in Bengaluru. clearances as requiredFurther, as per the Solid Waste Management- to the failure of large centralised increasing the productivity and Rules 2016, the bulk generators composting plantsAt decentral- also for sustaining the ongoing producing more than 100 kgs of ised level too, there are two main genetic improvement initiatives. waste per day, must possess on approaches to composting. Optimum and efficient utiliza- site processing facilities. NSC is in the process of finalisa- tion of feed and fodder resources Decentralised Composting: Car- tion of supplier/manufacture of holds key for successful commer- efully separated organic house- decentralised compost machine cial livestock production. hold wastes at neighbourhood or to be supplied to various Govt. ward levels can be converted into agencies. compost by use of Composter equipmentThe involvement of local residents promotes aware- Establishment of Fodder ness of resources recovery and Block Making Unit at NSC ensures the separation of waste Farms at household level, while creat- The livestock feed is presently ing employment opportunities. based mainly on dry roughage Decentralised composting ap- from crops. The bulk density proach reduces transportation of fodder, hay and straws after costs, makes use of low-cost tech- threshing is very low and hence nologies based mainly on manual requires large storage space. For labour, and ensures waste is well this purpose, farmers neither sorted before it is compostedThis have sufficient space nor time be- CSR Plantation drive in Karnal, Haryana. could minimize many of the prob- tween harvesting of mature crop lems and difficulties that have led and sowing of next seasonal crop. As a result, crop residues, which National Seeds Corporation Ltd are otherwise suitable for feeding, intends to establish feed blocks are quite often burnt in the fields. manufacturing units for making India produces over 500 millions of feed blocks from crop residues tones of crop residues annually, available at our farms, which will which could be useful for feed- help in meeting the requirement ing the country’s livestock popu- of feed of livestock in the coun- lation. Densification of roughage try. NSC is planning to establish and waste crop residues in com- such unit at Hisar in Haryana pact blocks is an effective solution and Suratgarh in Rajasthan State Melia plantation drive in Uttrakhand for livestock feed management. after successful completion of with the help of Forest Research Adequate availability of feed and the same at our Raichur farm in Institute, Dehradun. fodder to livestock is vital for Karnataka State.

Kaleidoscope June, 2017 113 ARTICLE Internet Separation - Securing Infrastructure

Sandeep Sehgal Director Government & Defense at VMware - VMware

alicious software at- threats and risks of exploitation. are inherently “vulnerable”and are tacks like Ransomware always at risk. are increasing day Earlier methods adopted M • There needs to be complete iso- by day targeting Government, to separate Intranet from lation at the hardware, network Financial and Defence organi- Internet and software layers zations. This is putting organi- Often, it has been observed that zations at huge cyber security • There must be no direct data many Govt and Defence organi- risks, which can cause potential flow from the Internet Desktop to zations had adopted the approach damage not only to their sensi- the User Desktop at any stage to have two separate Desktops/ tive citizen/user centric data but devices, one to access the Internet • Any file downloaded from the also to their critical application and the other for the intranet.This Internet must be assumed to be environments. model of internet separation re- “malicious” and files must be duces staff productivity, increases “sanitized” before manually trans- How does it happen? costs, was causing delay in deci- ferred to the Internal network User uses his desktop/laptop sion-making, and was prone to and other end- user device, which errors. • Staff must be able to continue to are connected to the internet perform their tasks with minimal VMware’s solution for Internet for browsing internet and access- disruption Separation, where both the in- ing e-mails. The same desktop/ tranet and internet can be ac- • The user experience must be in- device is also connected to other cessed on the same device, ad- tuitive and easy for users to adopt desktops/ devices through a com- dresses these challenges while mon LAN thus provides access • Existing assets should be lev- providing an intuitive user to their intranet and internal ap- eraged where possible to reduce experience. plications. The East-West traf- costs. fic flows between desktops and possibly to other critical appli- Design principles for The Solution is to adopt a multi- cations also without any fire- Internet Separation layer security model for internet wall in between. Once a device Following are some of the key separation, which ensures the is infected through internet, the principles, which must be consid- following: infection starts spre-ading to ered while designing a solution • Secures data and improve other internal applications and for internet separation: compliance databases through the same • Assume desktops and infrastruc- • Provides native and intuitive LAN thereby leading to a greater ture directly exposed to the Internet user experience

114 KaleidOscope June, 2017 ARTICLE

are connected to the internet for browsing, it exposes a large attack surface within the data center. • In the absence of VM level fire- walling, “East-West” traffic flows between desktops within the same network segment. • To offer VM level security, it becomes cumbersome to manage VLANs, ACLs, and firewall rules, compounded as demand grows, and more desktops are added.

Security with NSX • With NSX Micro-segmentation, granular firewall rules are config- ured at a VM-level to allow traf- fic only to the Internet. Lateral movement of traffic (East- West) to other desktops in the same net- • Reduce costs browsing and a one-way trust is work segment is blocked. configured from Internet domain • NSX Security policies follows VMware’s multilayered security to the User domain. each desktop VM and adapts to model includes File Servers: Files downloaded changes in underlying physical • Data Loss Prevention at the from the Internet are hosted on infrastructure. User Client and Web Gate-Way FTPS servers that are different • Content Disarmament and File and separate from user network. Conclusion Sanitization These files are neutralized before Governments worldwide are • Virtualization-Aware Antivirus being moved to File Servers in the adopting this new model of in- internal network. ternet separation to address the • Stateless Virtual Desktops for challenges of cyber security Browsing VDI and related infrastruc- while enhancing user experi- ture – All components such as • Micro-Segmentation using Net- ence, improving workforce pro- Horizon Connection Servers, work Virtualization (NSX) ductivity and reducing costs. App Volumes, SQL, NSX control- • Hardened Virtual Desktop lers, Trend Micro Proxy and so on VMware’s solution for internet Infrastructure are also separate from the user separation is purpose built to ad- production network. dress highly secure and robust Architecture infrastructure needs for organi- Network Isolation using NSX Key components of technical ar- zations. VMware has a differen- Distributed Firewall: NSX based chitecture include: tiated solution by using Horizon firewall used to isolate network in integration with VMware NSX, Server virtualization hosts (ESXi traffic at the level of the virtual which helps in delivering the and vCenter): The workloads for machine. most agile, automated secure net- the Internet desktops are hosted work and desktop architecture on separate virtualization infra- Enhancing Security with with the state of the art technol- structure from the user produc- Network Virtualization ogy. VMware Horizon is named tion network. (NSX) the leader in IDC 2016 virtual cli- Active Directory Controllers: ent computing, an endorsement A separate Active Directory in- Security challenges without NSX to the innovation we bring to our frastructure is setup for Internet • As large number of desktops customers.

KaleidoKaleidoscope June, 2017 115 ARTICLE Initiatives of ITI Ltd. Towards Digital India

S. Gopu CMD, ITI Ltd.

igital India is a cam- Gram Panchayats across India. and supply Radio Modems, paign launched by the The core technology required VSATs and Wifi hot spots. Government of India for this is GPON (Gigabit Passive D Data Centre to ensure that Government ser- Optical Network Technology) vices are made available to citi- and also Solar Power module to Another major element in the zens electronically by improved power customer premises equip- Digital India programme is es- online infrastructure and by in- ment in remote and inaccessible tablishment of Data Centre infra- creasing Internet connectivity or locations. ITI has bagged or- structure. ITI has already set up by making the country digitally ders from BBNL, BSNL, Railtel a Tier 3+ Data Centre infrastruc- empowered in the field of tech- for supply of about 42000 ONTs ture at Bangalore with 350 Racks nology. Government of India has (customer premises equipment) capacity. In addition to low cost launched a programme called along with Solar Power supply of ownership, ITI Data Center Digital India with a vision to module and 1650 OLTE’s. Our is built to meet the highest stan- transform India into Digital en- contribution will cover for 42000 dard for Data Center infrastruc- abled Society and a knowledge Gram Panchayats in India. ITI ture and places a great emphasis economy. is first PSU to manufacture the on service delivery. The same is being further expanded to 1000 ITI Limited was a first PSU in India GPON products with indigenous Racks at Bangalore and 200 Racks post-independence established technology developed by C-DoT. at Naini plant of UP. by Govt of India and was pioneer Under BharatNet project which is in developing Telecom Solutions, a part of Digital India concept, ITI Manufacturing, Deploying in is gearing up for manufacturing Digital Wallet the National Telecom Networks of OFC Cable and HDPE Pipes ITI has launched a Mobile wal- and Maintaining over past 6-7 also which provide backbone let called TAG ITI to provide se- decades. connectivity between the Gram cure cashless payment services panchayat and block level. ITI is to public at large. ITI has suc- ITI also is pro-actively partici- also gearing up for manufacture cessfully entered into Cashless pating in the digital India pro- grammes with following contri- butions to the nation.

GPON (Gigabit Passive Optical Network Technology) One of the major requirement for Digital India is to set up a National Optical Fiber Network ( NOFN) to provide 100 Mbpshigh speed Broadband Network to 2.5 lakh

116 KaleidOscope June, 2017 ARTICLE transactions within the organiza- CMD’s of all PSU’s and One to tion ITI wherein all the payments One discussion can be arranged for the Employees is being made and understanding the require- by Digital wallet. ITI is also in the ment of the PSU’s to be done by process of expanding its custom- the technical team.” er base to cover larger sections of Shri Venkat Iyer, Technical Expert public. from transaction Analysts(TA) ITI Limited organized a one threw more light on technical as- day seminar on TAG-ITI Digital pects of TAG-ITI Mobile Wallet Wallet Solutions focusing on solutions and online demonstra- Customized solutions for PSU’s tion of Mobile Wallet. Shri R K and Government sectors at Kaushik, Director PSU II, DoT Tagore Hall, Scope Conventional also participated in the seminar. Centre, Scope Complex, New Around 110 participants, 69 from Delhi on February 3, 2017. Shri R 15 companies including BHEL, M Agarwal, DDG(SU), DoT was Balmel lawrie, Airport Authority the Chief Guest and inaugurated of India, CISF, HPCL, IOCL, NIC, the seminar in presence of shri Petronet, GAIL, Rites, SCOPE, service. Till date, over 100 crore B K Tare, DGM (Engg), SCOPE, Hindustan Fuel Corporation, Aadhaar numbers have been Dr. Joyti Kaul, AGM(Mktg) , Shri National Seeding Corporation, generated by UIDAI and 97% of A K Agarwal, AGM(BC) and MMTC etc., along with ITI par- Adult population has Aadhaar Shri Venkat Iyer, Transaction ticipated in three sessions. All the Number. Analysts(TA). Dr. Joyti Kaul, sessions in the seminar were more AGM(Mktg) welcomed the par- interactive by the active partici- QR Code ticipants and gave a detailed in- pation of DDG(SU) and all other ITI is offering a solution to se- troduction of ITI-TAG Digital participants. The seminar con- cure important documents/ cer- Wallet. She also explained the cluded with ITI assuring to pro- tificates such that the contents of unique features of Mobile wal- vide further discussion/business such documents can be verified let, ITI Data center, helpdesk and to the participating companies. by a simple mechanism for fraud or tampering. The solution can customization from ITI. At Bangalore, ITI Limited have easily be made applicable to any Shri R M Agarwal, DDG(SU) in organized seminars on TAG- documents, like, mark sheets, stu- his address “ highlighted the im- ITI Digital Wallet Solutions at dent certificates, any type of ID portance of hosting such seminars Bangalore Central School in cards etc. The solution proposes for business development of ITI batches for parents/guardians of to embed an encrypted Quick and venturing in such business ITI School demonstrating how Response (QR) code in such docu- potential will take ITI to get back to use ITI-TAG Wallet, where in ments/ cards to cover all the con- its past glory. He also recalled the around 300 persons have attend- tents of the documents. This QR seminar conducted for IOT in July ed awareness programmes. 2016 for data security and trans- code is tamper-proof and can be actions through our data centre Software as a Service read through an application run- and mentioned about the Centre (SaaS) ning in smart phones/Tablets or of Excellence at Bangalore Plant. With the ‘Digital India’ initiative personal computers. The solution He also commended ITI’s efforts gaining ground and the increase expects to find good market for in launching TAG-ITI Mobile in demand for Aadhaar based securing certificates/mark sheets Wallet Application service giving authentication services, ITI has of Universities, various types of Cashless Solutions at fingertips to ventured into the business of pro- ID cards issued by Government the cashless economy of the na- viding Aadhaar based authenti- agencies etc. tion as a part of Make in India and cation services based on Software ITI is also looking in to other ar- Digital India initiative of Govt. of as a Service (SaaS) model to ad- eas so as to increase our contribu- India. He insisted that business dress various segments of orga- tions significantly in Digital India opportunities to be explored with nizations expected to utilize this Mission of Govt. of India.

Kaleidoscope June, 2017 117 ARTICLE Cyber Security sine-qua-non with Digitalisation Nazreen Fatima

Our country is moving on a trajectory of digitalization. This has become more important after demonetization, GST Bills, e-procurement and overall e-governance. Worldwide, particularly in developed countries there has been experience of hazards of digitalization felt as cyber security. Obviously, our country will also require a very strong compliance to conformance of revelation to overcome the risk of cyber-crimes. A study has been made to know the experience of some of the countries and also, the relative strength of the cyber security policy in different countries for overcoming such hazards. Largely, it is available in public domain, but a consolidated approach is given below for a better understanding.

What is Cyber Security? and areaccompanied with cyber that affects everyone from in- thefts and other related threats. dividuals to big companies. Cyber security is the body of Internet has pulled the countries Hacking on one hand enables cy- technologies, processes and closer, and has become an ef- ber criminals to gain access to the practices designed to protect ficient tool for communication systems of the people while on the networks, computers, programs and education at relatively lower other hand virus, spyware and and data from attack, damage or cost. Internet has been used and adware etc. are also increasing unauthorized access. In a com- misused for personal gain in the the risk of cyber threats as they puting context, security includes form ofcyber-attacks and unprec- are invisible programs that pen- both cyber security and physi- edented rise in cyber-crime rates. cal security. Ensuring cyber se- etrate into the system without These rates are expected to in- curity requires coordinated ef- knowledge of the user and cre- crease more rapidly in the years forts throughout an information ate havoc. Since such cases are to come therefore there is an ut- system. Elements of cyber secu- not reported timely, big compa- most urge to put cyber security in rity include:Application secu- nies lose large amounts of money placeworldwide. rity, Information security, Net- and valuable information. Also work security, Disaster recovery/ Hacking, internet scams and the cyber laws are not really ap- business continuity planning, frauds including phishing, vish- plicable to all as the cyberspace Operational security and End- ing and smishing that deceive is borderless. There is a need of user education. people to gain access to the bank making firm cyber security laws details and steal money out of and reinforce globally otherwise The changes in cyber commu- their bank accounts. Cyber Theft cyber criminals will keep inno- nity take place at a faster pace is a very popular cyber-crime vating newer ways to get into our

118 KaleidOscope June, 2017 ARTICLE systems and create menace in less involved an interstate or foreign malicious actors are using and time than we expect. communication;intentionally, the specific vulnerabilities they without authorization to access are targeting work to effectively Cyber Security Laws in any nonpublic computer of a de- respond to and investigate cyber Usa, UK, Russia, France, partment oragency of the United incidents. DHS components such China and India States, accessing such a computer as the U. S. Secret Service and of that department or agency that U.S. Immigration and Customs The United States Code pertain- is exclusively for the use of the Enforcement (ICE) have special ing to the, Fraud and related Government of the United States divisions dedicated to combating activity in connection with com- or, in the case of a computer not cyber- crime. puters states that whoever have exclusively for such use, is used knowingly accessed a computer by or for the Government of the The U.S. Secret Service main- without authorization or exceed- United States and such conduct tains Electronic Crimes Task ing authorized access, and by affects that use by or for the Forces, which focus on identify- means of such conduct having Government of the United States. ing and locating international obtained information that has cyber criminals connected to cy- been determined by the United Today’s world is more intercon- ber intrusions, bank fraud, data States Government pursuant to nected than ever before. Yet, breaches, and other computer-re- an Executive order or statute to for all its advantages, increased lated crimes. The Secret Service’s require protection against unau- connectivity brings increased Cyber Intelligence Section has thorized disclosure for reasons of risk of theft, fraud, and abuse. directly contributed to the arrest national defense or foreign rela- As Americans become more re- of transnational cyber criminals tions, or any restricted data, with liant on modern technology, responsible for the theft of hun- reason to believe that such infor- also become more vulnerable to dreds of millions of credit card mation so obtained could be used cyber-attacks such as corporate numbers and the loss of many to the injury of the United States, security breaches, spear phish- million $ to financial and retail or to the advantage of any foreign ing, and social media fraud etc. institutions. The Secret Service nation willfully communicates, Complementary cyber security also runs the National Computer delivers, transmits, or causes to and law enforcement capabili- Forensic Institute, which pro- be communicated, delivered, or ties are critical to safeguarding vides law enforcement officers, transmitted, or attempts to com- and securing cyberspace. Law en- prosecutors, and judges with cy- municate, deliver, transmit or forcement performs an essential ber training and information to cause to be communicated, deliv- role in achieving US cyber secu- combat cyber-crime. ered, or transmitted the same to rity objectives by investigating a The U.S. Immigration and Cus- any person not entitled to receive wide range of cybercrimes, from toms Enforcement (ICE) Ho- it, or willfully retains the same theft and fraud to child exploita- meland Security Investiga-tions and fails to deliver it to the officer tion, and apprehending and pros- (HSI) Cyber Cri-mes Center (C3) or employee of the United States ecuting those responsible. delivers computer - based tech- entitled to receive it; The Department of Homeland nical services to support domes- Intentionally accessing a com- Security (DHS) works with other tic and international investiga- puter without authorization or federal agencies to conduct high- tions into cross-border crime. C3 exceeding authorized access, an- impact criminal investigations to is made up of the Cyber Crimes dobtaining information contained disrupt and defeat cyber crimi- Unit, the Child Exploitation in a financial record of a financial nals, prioritize the recruitment Investigations Unit, and the institution, or of a card issuer, or and training of technical experts, Computer Forensics Unit. This contained in a file of a consumer develop standardized methods, state-of-the-art center offers cy- reporting agency on a consumer, and broadly share cyber response ber-crime support and training to information from any depart- best practices and tools. Criminal federal, state, local, and interna- ment or agency of the United investigators and network se- tional law enforcement agencies. States; or information from any curity experts with deep un- C3 also operates a fully equipped protected computer if the conduct derstanding of the technologies computer forensics laboratory,

KaleidoKaleidoscope June, 2017 119 ARTICLE which specializes in digital evi- To harness the wider private sec- Theapproach is to develop a dence recovery, and offers train- tor joint working initiative on marketing strategy to promote ing in computer investigative and cyber security to ensure that law internationally the capabilities of forensic skills. enforcement fully engages with the UK cyber security industry business in information sharing and to raise awareness amongst Law Enforcement Cyber Incident and minimizing the risks from businesses of the threat and ac- Reporting provides information cyber-crime and to work with tions that they can take to protect for state, local, tribal, and territo- domestic, European, global and themselves including working rial (SLTT) law enforcement on commercial standards organiza- through strategically important when, what and how to report tions to stimulate the develop- sectors to raise cyber security is- a cyber-incident to a federal en- ment of industry-led standards sues throughout their supply tity. The document also provides and guidance that help custom- chains. This encourages industry- information on federally spon- ers to navigate the market and led standards and guidance that sored training opportunities and differentiate good cyber security are readily used and understood, other useful resources available products. and that help companies who are to SLTT law enforcement. The objective is to work with good at security make that a sell- ing point. United Kingdom business services providers (in- cluding insurers, lawyers and • Making the UK more resil- The UK’s National Cyber Security auditors) to discuss how they can ient to cyber-attack and better Strategy (2011) has significant le- develop the services they offer to able to protect our interests in gal effects. It was built upon the businesses to help them manage cyberspace-will mean reorganis- country’s first national strategy and reduce the risks.It also ensure ing and refocusing UK’s existing (2009). The UK Cyber Security that co-operation on cross-border resources to find new ways to Strategy is about protecting and law enforcement and to deny safe strengthen its national security. promoting the UK in a digi- havens to cyber criminals and- The approach actions includes tal world. There are four main national proceduresfor respond- working with the companies objectives: ing to cyber incidents, and the that own and manage Critical • Tackling cyber-crime and mak- developing partnership between National infrastructure from cy- ing the UK one of the most secure government and the private sec- ber-attacksInfrastructure (CNI) places in the world to do business- tor, facilitate agile information to ensure key data and systems Cyberspace is an important and sharing on threats to business, continue to be safe and resilient, expanding part of UK’s economy. with mitigating advice aimed at strengthening defenses in cyber- Their objective is to tackle cyber- reducing impacts. Bolsteringnew space, improving resilience and crime and make the UK one of the operational partnerships between diminishing the impact of cyber- most secure places in the world to the public and private sectors attacks. To expand the govern- do business. Objective Approach to share information on threats, ment advice to include a wider Actions include. manage cyber incidents, develop range of organizations whose re- trend analysis and build cyber silience is a priority for the UK’s The police mainstream cyber security capability and capac- economy, ensuring that new na- awareness, capacity and capabili- ity and promoting robust levels tional procedures for responding ties throughout their service. It of cyber security in online pub- to cyber incidents are fully tested, takes action to tackle hate crime lic services, allowing people to both within the UK and in exer- on the internet and explore the transact online with government cises with international partners ways in which Government with confidence. Enabling the UK that ensures countering terrorist Communications Head Quarter’s cyber security industry to thrive use of the internet of exercises expertise could more directly and expand, supporting it in ac- and plans. benefit economic growth and cessing overseas markets and de- support the development of the veloping a better understanding The approach is to work with al- UK cyber security sector without of the cyber security industry’s lies to ensure implementation of compromising the agency’s core strengths, growth potential and NATO’s Cyber Defense Policy. security and intelligence mission. barriers to success. Through the Government ICT

120 KaleidOscope June, 2017 ARTICLE strategy, to ensure that UK has and non-discrimination and re- that affect use of cyberspace and built and maintain ensuring that viewing its transparency code to expand our understanding of the UK has the capability to pro- of practice and implementing the threats and vulnerabilities tect UK interests in cyberspace bilateral commitments set out in in cyberspace that affect the UK. appropriately secure govern- high-level communiqués with the Enhancing skills and to conduct ment ICT networks.Supporting US (2010), Australia (2015) and research on how to improve edu- Olympic cyber security by join- France (2011). cational involvement with cyber ing up the relevant government security significantly at various by improving UK ability to de- The development of new bilateral levels – including higher educa- tect threats in cyberspace and relationships on cyber with those tion and postgraduate level; and by expanding our capability to emerging powers those are active by establishing aprogramme of deter and disrupt attacks on the in cyberspace that ensuressecuri- exercises to improve capability UK departments and conducting ty without compromising values, to respond to incidents in cyber- exercises to ensure preparations encouraging international and space, building on the experi- for cyber incidents are robust. regional organizations to support ence gained exercising response Through the CONTEST strategy, capacity building,use of multilat- mechanisms for the Olympics. increase UK disruption of online eral and bilateral channels to dis- Thus, building a culture that un- radicalizationand recruitment, cuss how to apply the framework derstands the risks and enables and safeguarding against cyber- of international human rights law people to use cyberspace and im- attack. This will sharpen ability in cyberspace and new challenges proving cyber security skills. to identify the nature and attribu- in guaranteeing such rights and tion of cyber-attacks. to strengthen international sys- To improvelevel of professional- tems to build confidence among ism in information assurance and • Helping to shape an open, states in cyberspace, including cyber-defense across the public vibrant and stable cyberspace through engagement within the and private sector and by estab- which the UK public can use OSCE on confidence-building lishing a scheme for certifying the safely and that supports open measures and to work closely competence of information assur- societies. UK is working in part- with the European Commission ance and cyber security profes- nership with other nations and and the External Action Service sionalsand by certifying special- organizations to help shape the to encourage greater coherence ist training. Continue to support development of cyberspace to within the EU on cyber issues the Cyber Security Challenge, as support its role as a driver of and to seek agreement with ISPs a way of bringing new talent into open societies, whilst promoting on the support they might offer to the profession.By putting in place stability and reliability. The objec- internet users to help them iden- clear leadership of cyber across tive Approach Actions to include tify, address, and protect them- Government, with a dedicated to continue the process started selves from with malicious activ- minister and oversight at the by the London Conference on ity on their systems. highest levels of Government. Cyberspace to establish of cyber- space international norms of ac- • Building the UK’s cross-cut- By supporting the application ceptable behavior in cyberspace. ting knowledge, skills and ca- of research, working with the The idea is to promote an open pability to underpin all cyber Government Office for Science and interoperable cyberspace, the security objectives- To build a and others to build innovative fundamental freedoms and rights foundation of flexible knowledge, cyber security solutions, build- that citizens can enjoy and to un- skills and capability in the UK and ing on our world-leading techni- dertake a review of policy and to build a coherent cross-sector cal capabilities in support of UK regulation of the UK communi- research agenda and deepening national security interests and cation sector, with a view to pub- understanding of the threats, vul- wider economic prosperity. And lish a Green Paper. Supporting nerabilities and risks the objective by managing crucial skills and open internet, working with the Approach Actions to include im- helping to develop a community Broadband Stakeholder Group provement in ability to anticipate of ‘ethical hackers’ in the UK to to develop industry-wide prin- the technological, procedural and ensure that our networks are ciples on traffic management societal behavior developments robustly protected. To enhance

KaleidoKaleidoscope June, 2017 121 ARTICLE the world-class technical skills on training and international co- education. Individuals still lack of GovtCommunication Head operation to be supported by the sufficient awareness of the risks Quarters of UK by identifying- entire national community: the associated with the digitalization Centres of Excellence in cyber re- government and the public sector of society. This is why steps will search to locate existing strengths at national and local levels, busi- be taken to raise the awareness and providing focused invest- nesses, and all countrymen. This of schoolchildren and students. ment to address gaps and by rais- is each and everyone’s concern. In addition, to meet increasing ing awareness amongst the pub- Meeting the security challenges demands from the public and lic and businesses of the threat of the digital world is a key to private sector regarding cyber se- and the actions they can take to collective success. The national curity, training of experts in this protect themselves digital security strategy launched domain will be enhanced. a new dynamic that simultane- • Environment of digital technol- France ously provide better protection and unfetter energies. The five ogy businesses, industrial policy, An initial cybersecurity strategy strategic objectives: export and internationalization. was developed in France in early The growth of digital markets 2010 and was published in early • Fundamental interests, defense worldwide, together with the 2011 shortly after the discovery and security of State information associated security imperatives, of a cyber-attack, the intention systems and critical infrastruc- constitutes an opportunity to dif- of which was to spy on the eco- tures, major cyber-security cri- ferentiate French digital products nomic and finance ministries. sis. By developing autonomous and services that have a security Today,France is also committed strategic thinking, supported by level adapted to their uses. By to the digital transition. Boasting world-class technical expertise, supporting investment, innova- a highly connected population, France will ensure the ongoing tion and exports, but also via buoyed by sustained growth in its defense of its fundamental in- public procurement, the State digital economy, France draws on terests in cyberspace. In parallel, will develop a favorable environ- talents and strengths on the cut- France will continue to reinforce ment for French companies in ting edge of European and global the security of its critical networks the digital sector offering secure innovation. The digital universe and its resilience in case of a ma- products and services. is also a locale for competition jor cyber-attack by expanding co- and confrontation. Cyberspace operation with private stakehold- • Europe, digital strategic au- has become a new domain for un- ers at national and international tonomy, cyber-space stability. fair competition and espionage, levels. The regulation of international disinformation and propaganda, relations in cyber-space has be- • Digital trust, privacy, personal terrorism and criminality. come a major issue. France, along data, cyber-malevolence. For with likeminded Member States, The ‘Actions to promote the cyberspace to remain safe for will promote a road map for digital Republic’ planned by the businesses of all sizes and for in- European digital strategic au- French government are intend- dividuals, protective measures tonomy. France will also fortify ed to promote values, economy and remedial actions will be ad- its influence in international bod- and protect its citizens. The de- opted. Protection will be based ies and provide support to the velopment of a cyberspace that on public authorities’ heightened least-protected countries, with provides a sustainable source vigilance regarding the use of their consent, to build their cy- of growth and opportunities for personal data and the develop- ber-security capabilities, thereby French companies by reinforcing ment of a range of digital security contributing to the overall stabil- digital security is the agenda of products tailored to the general ity of cyberspace. Digital security French Digital Security to assert public. Remedial actions will be underpins the digital Republic democratic values and safeguard- structured around aid to victims project. In this regard, the State ing citizens’ digital lives and per- of cyber-malevolence, providing plays a major role in elaborat- sonal data. technical and legal assistance. ing this strategy and in launch- The National Digital Security • Raising awareness through ing a dynamic that must now Strategy of France was founded, initial training, continuing be maintained by digital-sector

122 KaleidOscope June, 2017 ARTICLE professionals, public and private factor. Furthermore, it is stated prevent the use of information decision-makers and citizens. that cyber espionage has intensi- technology from disturbing the fied towards Russian state agen- strategic balance between the Russia cies, scientific institutions and the great powers. Hence, Russia has defense industry. According to started with the: strengthening President Vladimir Putin signed the Doctrine, the scale of infor- the walls around Runet. The new a new Information Security mation-psychological influence Doctrine identifies the protection Doctrine of the Russian Federation is increasing, as is the number of of people’s rights and freedoms in on 5th December,2016; replacing cyber-crimes in the banking and the information sphere, including the Information Security Doctrine financing sectors. access to information and the use (2000).The Doctrine is one of the of information as issues of nation- strategic planning documents that The Doctrine views Russia’s na- al interest. express the official view about the tional interests in the informa- management of national security tion sphere through the prism of At the same time, it is suggested in the information sphere. The “strategic balance”. The use of that a balance should be struck doctrine signalled a heightened this concept indicates both where between citizens’ rights to the free sense of threat towards Russia, the problem lies from Russia’s exchange of information and the and underlined the importance of viewpoint, and how the country limitations caused by the need for maintaining strategic stability,like seeks to manage it. national security in the informa- the National Security Doctrine of tion sphere. It highlights the need Russia. The information sphere is Russia has not managed to reduce for the continuous monitoring defined in a broader sense than the lead held by Western coun- of information security threats. in the previous doctrine. The key tries in technology development. This indicates the increasing con- term in this regard is “informa- An insufficient level of develop- trol over the Russian segment of tization”, which refers to social, ment in domestically produced the internet exerted by the secu- economic and technical processes information technology and ser- rity authorities as a part of the for adopting and expanding in- vices and production capabilities response to the internal and ex- formation technology in society leads to a dependence on foreign ternal threats in the information and the country as a whole, and information technology. This, in sphere. for securing access to information turn, makes Russia’s social and As a legal measure for Information resources. This change indicates economic development depen- Security Management, in July recognition of the role of the in- dent on the geopolitical interests 2016 President Putin signed formation sphere in technologi- of foreign countries, as the prob- amendments to the Federal Law cal development but, most im- lem is described in the Doctrine. “On Counteracting Terrorism” portantly, regards it as a tool to To mitigate these risks, the do- and to the Criminal Code. change the fabric of society. The mestic production of hardware These amendments, dubbed the Doctrine describes how this tool and software become a priority. “Yarovaya Laws”, require mobile is used in the interests of Russia’s network operators and internet However, an improvement in national security, and calls for an service providers to retain and domestic technology produc- increased role for internet and in- store data on users, user activ- tion would take years and may formation security management ity and user communications on not produce the desired results. and the domestic production of Russian territory for one year. Hence, the Doctrine includes a information technology. They are also required to retain blueprint for how to diminish the and store the content of user The overall change in the impact of Russia’s technological communications on Russian ter- Doctrine stems from a sharp- inferiority, as befits the country’s ritory for up to six months as of er and more nuanced view of great power status. By building July 2018, and to enable Russian threats to information security. a new international information security agencies to decrypt such The increased cyber-attack capa- security system, namely rewrit- correspondence. bilities of (unidentified) foreign ing the international legal norms countries for military purposes regulating the international in- Information Security Doctrine is identified as a major negative formation domain, Russia may adopts the view taken in previous

KaleidoKaleidoscope June, 2017 123 ARTICLE strategic documents, namely by across borders. This causes many to maintain the confidentiality of portraying Russia as a besieged problems for companies that seek the personal information being cyber fortress. At stake is the to manage an international work- collected and maintained. That strategic balance, which refers to force through a central location. means you should limit internal Russia’s aspiration to maintain its China does not have a compre- access to that information and great power status. The Doctrine hensive law or regulations relat- you should take proper secu- prioritizes the development of ing to the collection, processing rity measures to prevent a data Russia’s own information tech- or transfer of employee data gath- breach of the company’s online nology, including research and ered by a WFOE or other business systems. It clearly indicating that development activity. Its goal is entity in the normal course of its the companies should not sell or to rewrite the international le- China business operations and transfer the personal information gal norms to alleviate dangers to China’s new cyber-security law to any third party i.e. marketers Russia’s national interests posed does not change that situation. or spammers. by its own underdevelopment, The cyber-security law specifical- and to increase the monitoring of India the information sphere in Russia. ly provides that its personal data maintenance and collection rules Following the rising number of apply only to critical infrastruc- cyber threats, the Indian govern- China ture network operators. Network ment has also taken steps for se- The People’s Republic of China operator is defined as “network curing the cyber space of the coun- government promulgated its owners, managers and network try. The government had released Cyber-security Law on November service providers.” In more gen- the National Cyber Security 7, 2016, with an effective date of eral terms, this means telecom Policy (NSCP) of India. Soon af- June 1, 2017. To say that foreign operators and Internet ISPs. The ter that it released guidelines by tech firms are concerned about requirements do not apply to the National Critical Information the impact of this new law on the China business operations of Infrastructure Protection Centre their business in China would be normal private businesses with of the National Technical an understatement. respect to their normal record Research Organization (NTRO), the country’s elite technical intel- China’s new cyber-security law keeping requirements for their ligence agency. defines personal information employees. as “all kinds of information, re- The Cyber Security Policy pro- Even though nothing has legally corded electronically or through vides a strong vision to secure the changed in China, it is still best other means, that taken alone or critical infrastructure of the coun- practice for foreign company’s together with other information, try. The policy was essential to employers in China to follow the is sufficient to identify a natural prevent and reduce cyber-attacks basic rules the PRC government person’s identity, including, but on public as well as private infra- imposes more generally in the not limited to, natural persons’ structure. The policy also intends consumer context on the collec- full names, birth dates, identifica- to entrap any resultant economic tion and maintenance of personal tion numbers, personal biomet- instability arising due to cyber- information. The laws are strict ric information, addresses, tele- attacks, but the real challenge lies for the companies as its mandato- phone numbers, and so forth.” in making this policy operational. ry for the employees that they are Certainly, the standard informa- India’s National Cyber Security that the company maintains per- tion any company maintains on Policy 2013 includes: sonal information. The company its employees will qualify as per- should have a written policy (in • To set up a 24×7 National Critical sonal information under China’s Chinese and in English) on how Information Infrastructure Pro- new cyber-security law. long that information is main- tection Centre (NCIIPC) for pro- In the EU and various other juris- tained and that policy should tecting critical infrastructure of dictions, such personal informa- be revealed to the employee. the country and to create a task- tion must be maintained within The companies should not col- force of 5,00,000 cyber security the jurisdiction and there should lect more personal information professionals in next five years. be no transfer of such information than necessary and are directed Provision of fiscal schemes and

124 KaleidOscope June, 2017 ARTICLE benefits to businesses that adopts have witnessed growth of app crimes post demonetization standard security practices. download numbers and an in- prompted the Reserve Bank of crease in wallet recharges. India to come up with very strong • Designate Computer Emer- guidelines for banks to report the gency Response Team- India This smartphone revolution has cyber- crimes. RBI has mandated (CERT-In) as the national nodal led to the emergence of e-com- for all the banks to report the data agency to co-ordinate cyber secu- merce, m-commerce and other breach incidence within six hours rity related matters and have the services, including app-based cab to the authorities. local (state) CERT bodies to co- aggregators, who encourage digi- ordinate at the respective levels. tal payments for use of various Most of the banks try to hide All organizations to designate a services. The value added servic- such data breach incidence, due CISO and allot a security budget. es such as cash back, bill payment to the fear of potential dam- facilities, loyalty points, rewards • Use of Open Standards for age to their public image. Along and ease of use have promoted Cyber Security and development with that RBI is contemplating to increased usage of such digital of a dynamic legal framework build a strong security architec- platforms. to address cyber security chal- ture around government backed lenges. Encouraging wider use of As India is experiencing a digi- apps such as Author-Enabled Public Key Infrastructure (PKI) tal revolution, the impact of this Payment System (AEPS) and for government services. transformation makes it impera- the ‘Bharat Interface for Money tive for financial service players (BHIM)’ to ensure seamless and • Engage Information Security to revisit their cyber security re- secure online transaction. Several professionals / organizations to silience. The number of incidents banks have been adversely hit by assist e-Governance initiatives, occurring in banking systems has ransomware attacks during 2016, establish Centers of Excellence, increased in the last five years. but very few reported the crimes cyber security concept labs for In the month of October 2016, an to the law enforcement agencies. awareness and skill development ATM card hack hit Indian banks, With the strict guidelines and through PPP - a common theme affecting millionsof debit cards. CERT-Fin in place, this will cer- across all initiatives mentioned Hence, efforts are needed to en- tainly help the agencies to crack- in this policyDevelop an infra- hance cyber security as business- down the fraudsters. structure for evaluating and cer- es and citizens embrace this new tifying trustworthy ICT security digital wave. products. Cert for Different Industries and Global Union Budget 2017-18 an- Cyber Security in the Time of Collaboration nounced the establishment Demonetisation: With more time of an independent Computer Critical infrastructure and stra- to detect and time to respond to Emergency Response Team for tegic industries are always on these attacks, the return on in- the financial sector (CERT-Fin). It the radar of state sponsored cy- vestments for cyber-attacks is is an independent investigation bercrime syndicates. However, greater in emerging markets like agency to curb financial frauds different industry verticals have India as compared to developed that are rising at an alarming rate different pain points in terms of markets like the US. post demonetization. CERT-Fin cyber security. Considering their Demonetizationhas given an im- is the need of the hour. The data challenges, requirements and petus to e-wallet services. Mobile privacy and protection is at a very need for security mechanism, it wallets have witnessed a massive nascent stage in India and the is crucial to set up separate CERT rise in app downloads. With pro- Banking, Financial Services and for various industry verticalsIn- grammes for financial inclusion, Insurance sector lacks guidelines dia need to have an industry digitization of the economy and on reporting of data breaches. specific CERT because every in- increased use of smartphones, The proposed CERT-Fin is going dustry, its requirements, types of online transactions are already to be a strong security mechanism attacks, types of IT infrastructure quite popular among the urban for the banking and financial sec- and security infrastructure are Indian population. The result has tor. The steep rise in the financial different. Most importantly, India been that leading mobile wallets frauds and money laundering needs industry specific security

KaleidoKaleidoscope June, 2017 125 ARTICLE specialists to study malware, industry domain and a lack of the classified documents from anomaly and program designed cooperation between the agen- being accessed. It would only by cyber criminals. One of the cies and stakeholders create hin- let the data to flow in computer key roles of an ideal CERT should drance in the cybercrime inves- which is recognized and verified be complete focus on vulnerabil- tigation. Industry specific nodal by the system. It only permits ac- ity analytics to prevent security cybercrime investigation agency cess to the system to ones already lapses through a team of highly will certainly help in creating in- registered with the computer. trained professionals on informa- dustry specific security code of Firewalls prevent the computer tion security defense tactics. conduct and ensure strict security from responding to Hackers calls. practices. Cybercrime is a boundary less • Preventing Identity Theft: Use offence; hence, it is inevitable to 2016 BRICS Summit on Cyber of common sense such as beware have a great level of cooperation Security: In the area of Cyber of scams, surf safely and avoid among the national and interna- Security/Information Security, checking mail or using credit card tional agencies. Considering the BRICS nations agreed to strength- details online in cyber cafes. Also current threat landscape, there is en joint efforts on enhancing don’t offer financial account num- a need for separate nodal agency cyber security by sharing of in- bers, Social Security numbers, to address the cyber security is- formation and best practices, driver’s license numbers or other sues of different industries. There combating cyber-crimes, improv- personal identity information is a lack of communication among ing cooperation between techni- unless you know exactly who’s the agencies which creates a hin- cal and law enforcement agen- in receipt of it. Never send per- drance in framing robust security cies including joint cyber security sonal (confidential) information guidelines. Since, cyber criminals R&D and capacity building. via email or instant messages as have no boundaries, all the nodal these can be easily seized. Beware agencies require to talk Cyber Security - of phishing scams - a fraud that uses email that appears to be CERT-In has taken crucial steps Preventions and from an honest business (often in regards to seek collabora- Precautions a monetary institution) in an at- tion with international bodies The Menace of Cyber Security tempt to gain account or personal for complex and state spon- may be handled through follow- information. sored cybercrimes. Last year, ing measures to curb the crime. CERT-In inked a Memorandum • Protection from Cyber theft: of Understanding (MoU) with • Install OS/Software Updates: These do not include an individ- Ministry of Cabinet Office, UK. The updates may be downloaded ual salutation. Never enter per- Prior to that, the agency singed from the websites or the support sonal information into an online MoU with about seven coun- from the internet only by default. form you accessed by means of tries - Korea, Canada, Australia, Updating the software will pro- a link in an email - you were not Malaysia, Singapore, Japan and tect the system from recent in- expecting. Lawful businesses will Uzbekistan. Ministry of External novations and treats in the cyber not ask for personal information Affairs has also signed MoU with world. online. Cyber Security as one of the ar- • Run Anti-Virus Software: use • Prevent Mistakes on Social eas of cooperation with Shanghai of latest and updated antivirus network: Avoid Spyware/Ad- Cooperation Organization. software to be protected against ware:Spyware and ad-ware take India is proactive in terms of ex- virus attacks andrepeatedly up the memory and can slow tending global collaboration to check ones computer for viruses down the computer or lead to curb the cybercrime menace. At and worms. Anti-virus software other problems.Use Ad-Aware the same time, it is important to removes viruses, quarantines and Spy-bot to remove spyware/ focus on training and awareness. and repairs infected files, and can ad-ware from the computer. India faces an acute scarcity of help prevent future viruses. Watch for references to spyware cyber security professionals and • Turn on Firewalls: Firewalls and ad-ware in user agreements at the same time an absence of forms wall between the system before establishing (installing) proper guidelines for different and possible trespassers to guard free soft-wares.Be cautious of

126 KaleidOscope June, 2017 ARTICLE invitations to download software addressee with private key to de- check any wrongdoing on the site. from unknown internet sources crypt the data, no one can gain ac- Every day we sense details of cess to the understandable infor- • Back up Important Files: successful cyber disturbances, ex- mation. The information stored Reduce risk of losing files to a tensive private data revelations, on computer can be protected virus, computer collapse, rob- service outages and massive fi- by using cryptography method. bery or tragedy by producing nancial failures. The inability to A problem lies during the distri- back-up copies. Keep your criti- protect digital resources leads to bution of keys as anyone if over- cal files in one place on your innovation and productivity to hears it or catches; it can make the computer’s hard drive so you curb the crime. Cyber-criminals whole object of encryption to be can easily create a backup copy. usually exploit one of the thou- idle. Also,, Save copies of files to a CD, sands of vulnerabilities of the ba- online, or USB drive. Store your Public key encryptograpy is so- sic operating system or the web back-up media in a secure place lution to it where the public key server or the firewall that an en- away from the computer, lest of could be known to the whole terprise uses as its security basis. robbery or fire. Test the back-up world but the private key was Many IT professionals are least media occasionally to verify if the only known to addressee and it’s concerned to examine the pres- files are readable. very difficult to derive private ence of such vulnerabilities. Thus key from public key. there is a greater need of a Non- • Protect Passwords: Always go profit cyber-security analysis and for a strong password, while se- • Cyber bullying can be stopped Cyber Secure Institute devoted to lecting a password: mix small through Parental control: increasing awareness of the need alphabets, upper letters also, spe- Monitor the online activities of for honest computing to CIOs cial character and make it tricky. your children. They should only and other IT professionals. Do not share your passwords, have access to a computer located and always make new passwords in a central area of your home SCOPE provides an opportunity difficult to guess by avoiding and you should regularly check to learn from renowned security dictionary words, and mixing all browser and email activity. A experts from India and around letters, numbers and punctua- wise thing to do is to use paren- the globe on how to protect your tion. Change your passwords oc- tal control software that limits the business from cyber-attacks casionally. Use of Synchronized types of sites the user can gain ac- through interactive Panels & passwords: These passwords are cess to.Always observe the sites Table discussions. Such summits schemes used to change the pass- that the children entrée to prevent enable you to evaluate and dem- word at user’s and host token. any kind of depravation, distrac- onstrate from a bunch of cutting- The password on these coordinat- tion or harassment in children. edge solution providers that can ed card changes every 25-60 sec- Educate the children in relation best protect your enterprise from onds which only makes it valid to the hazards of cyber- crime. the latest threats. And also facili- for one time log-on session.Other tates you to get aware what are • Miscellaneous preventions: useful methods introduced are the recent trends and culture be- A security program that gives voice, signature, biometric recog- ing followed by your competitors control over cookies and sends nition, fingerprint identification, in the Indian as well as the global information back to the site as digital signatures or retinal etc. arena. PSEs may be required to leaving the cookies imprudent to impute passwords and pass have our next performance on might prove lethal will be help- phrases. Cyber Security when interna- ful to combat cyber issues.Putting tional experts shall be resource • Encryption: is the best way host-based interruption recogni- persons. to protect information transfer. tion strategies on servers would Plain text (readable) is changed be helpful in minimizing the cy- There is also a need of total un- to cipher text (coded language) ber-attacks. Web servers running derstanding by a consultant of and the addressee of the data can public sites must be physically repute to study the entire gam- decrypt it by converting it into separate, guarded from the inter- ete of cyber security and sug- plain text again by using the pri- nal corporate network. Web site gest a revise policy in the change vate key. This way except for the owners should watch traffic and situation.

KaleidoKaleidoscope June, 2017 127 Conference Facilities at SCOPE Convention Centre

The centrally air-conditioned SCOPE Convention Centre at SCOPE Complex, Lodhi Road, New Delhi provides excellent conference facilities to PSEs, Govt. Departments, Autonomous Bodies, Institutions/NGOs etc. The Auditorium and other Conference Halls are equipped with projector and screen facilities, sound & light control room with recording & P.A. facility, etc. Details of the capacity of the Auditorium and other Halls, which are available on nominal tariff are given below.

Auditorium The chamber having capacity of 92 persons (86 Nos. Chairs + 6 Nos. Chairs on Dias) equipped with mikes on dias, tables & podium. Bhabha Chamber

The Auditorium having capacity of 310 persons (300 Chairs + 10 Nos. Chairs at stage) capacity equipped with mikes on dias and podium on stage. Mirza Ghalib Chamber

The chamber having capacity of 44 persons (24 Nos. Chairs on round table and 20 Nos. Chairs on sides) equipped with mikes on dias, tables & podium.

Fazal Chamber

The chamber having capacity of 108 persons (102 Nos. Chairs + 6 Nos. Chairs on Dias) equipped with mikes on table, dias and podium. Tagore Chamber

The chamber having capacity of 25 persons (15 Nos. Chairs on round table and 10 Nos. Chairs on sides) capacity with board room type sitting arrangement equipped with mikes.

128 KaleidOscope June, 2017 Business Centre Annexe II

The Business Centre having capacity of 7 persons The Annexe-II having capacity of 25 Persons. equipped with multi point Video Conferencing System (1+3), at three locations at a time for National Tansen Chamber at UB & International both. Banquet Hall

The Tansen Chamber having capacity of 50 persons having stage and podium. The banquet hall having capacity of 500 Persons for the purpose of lunch & dinner. Sitting arrangement Amir Khusro Chamber at UB could be done for 90 persons. Annexe I

The Amir Khusro Chamber having capacity of 50 The Annexe-I having capacity of 25 Persons. persons having facility of stage and podium.

For Booking & Tariff details please contact Mr. M. L. Maurya, GM (Tech.) Mr. Nitin Kulshrastha, Asst. Manager, Engineering (Elect.) Mobile: 9313375238 Mobile: 9313989067 • Email: [email protected] STANDING CONFERENCE OF PUBLIC ENTERPRISES 1st Floor, Core No. 8, SCOPE Complex, Lodhi Road, New Delhi - 110003 Phone: 011-24311747, 011-24360101 • Fax: 011-24361371

Kaleidoscope June, 2017 129 Conference Facilities at SCOPE Minar Convention Centre SCOPE Minar, an architecturally conceived in the form of two high rise curvilinear tower blocks sitting on a four storey circular Podium Block, is strategically located in Laxmi Nagar District Centre, Delhi -110092 and housing around 40 PSEs of repute. It is one of the known buildings of East Delhi. It has a very size Reception Foyer giving ambience look inside the building. There is a green environment all around the SCOPE Minar with large size planters all around. The building is also having state of art Convention Centre, comprising four halls i.e.

Convention Hall Meeting Hall

A large sized Convention hall having sitting capac- Meeting hall having “U” shaped table, with a meet- ity of 300 delegates. Various seminars, training pro- ing capacity of 65 delegates.Most widely used for grammes, presentations, get to gather etc. are con- small size meetings and training programmes, ducted in Convention Hall. It provides ambient and group discussion, power point presentations etc. peaceful environment for the programmes. SCOPE Academy of Public Sector VIP Lounge Enterprises

VIP Lounge having sitting capacity of 60 delegates. SCOPE Academy of Public Sector Enterprises The executives and higher level officers, Directors, (APSE) conducts induction level programmes for CMDs can use it as waiting lounge also. PSEs executives. It has three training halls, one with capacity of 40 persons and two halls with ca- pacity of 30 persons each for training purpose. There is a wide space for vehicle parking that cater for a capacity of 700 cars, including the newly built good quality Banquet Hall wherein 300 delegates can comfortably dine at a time, makes it special to deliver an all-round conducive meeting environment .

For Booking & Tariff details please contact Mr. M. L. Maurya, GM (Tech.) (M) 9313375238 and Mr. Shubh Ratna, DCE(C), SCOPE Minar (M) 9873398242, (O) 011-22458176, 22458178 • Email: [email protected] • [email protected]

130 KaleidOscope June, 2017 Scope Forum of Conciliation and Arbitration (sfca)

SCOPE had set up an Arbitration Cell known as of Supreme Court, High Court, retired Secretaries, SCOPE Fourm of Conciliation and Arbitration Joint Secretaries of Govt. of India , Chief Executives, a(SFCA) mainly to settle disputes between PSUs Directors and senior officials of Govt. of India and its associates . This was inaugurated on 9th and PSEs, besides Advocates and C.As and other January, 2004 by Shri Santosh Gangwar, the then professionals. Hon’ble Minister of State for Heavy Industries, The Forum has its own infrastructure with a spa- Public Enterprises and Parliamentary Affairs, cious Arbitration Hall having sitting capacity of 15 which was attended by the then Secretary, Ministry persons with all the modern facilities such as projec- of Heavy Industries and Public Enterprises, Joint tor for live projection of record of proceedings on a Secretary, DPE, CMDs and other senior officers of large screen with free service of mineral water, tea/ Govt. of India and PSUs. coffee and biscuits. High tea and lunch can also be SFCA has framed its own rules prescribing consoli- arranged by the Forum on request in advance at the dated fee structure and expenses with the assurance cost of the parties by authorised caterer of SCOPE. that arbitration proceedings shall be completed in PSUs are requested to advise the concerned of- the shortest possible time and shall be more eco- ficials to avail facilities of the Forum and re- nomical in comparison to other institutions. A fer cases to SCOPE Forum of Conciliation and panel of expert Conciliators and Arbitrators has Arbitration(SFCA). also been drawn which consists of retired Judges

For further details please contact For booking and tariff details please contact Mr. M.L. Maurya Ms. Anita Kapoor Mr. S. K. Sharma General Manager (Technical) Manager (SFCA) (M) 9891781484, 24365739 Mobile No.9313375238. (M) 9810648197, 24360559 e-Mail: [email protected] e-Mail: [email protected]

STANDING CONFERENCE OF PUBLIC ENTERPRISES 1st Floor, Core No. 8, SCOPE Complex, Lodhi Road, New Delhi - 110003 Phone: 011-24311747, 011-24360101 • Fax: 011-24361371

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