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Volunteer Manual 2012

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Volunteer Manual 2012 Volunteer Manual 2012 Mission Statement: To deliver a first class Dragon Boat Festival June 22-24 accessible to all that brings together and gives back to our diverse community, through team building and a cross cultural experience Orientation June that is fun for everyone. 21st @6pm Ottawa Dragon Boat Festival Over 190 teams in corporate, community and competitive categories participate each year. The Tim Hortons Ottawa Dragon Boat Our History Festival is a community based, not-for-profit event that began in 1993 as a The Tim Hortons small one day event that has now grown into a three day celebration of the Ottawa Dragon Boat Festival is part of a large Chinese cultural arts, sports, culture and heritage. Many volunteers at the Festival are tradition that goes back 2,400 participating on behalf of a charitable organization. The Ottawa Dragon years. The tradition began on the Boat Foundation has raised $1.8 million dollars for local charities since its banks of the life-sustaining rivers inception in 2003. in the valleys of southern China as a fertility rite performed to ensure bountiful crops. The first Tim Hortons Ottawa Dragon Boat Festival Board of participants held their celebration Directors and Staff on the fifth day of the fifth lunar month of the Chinese calendar. Martin Vervoort Chair/Sponsorship The race was held to avert Sandy Foote Past Chair/Sponsorship misfortune and encourage the Warren Creates Sponsorship rains needed for prosperity. The Borden Hum Volunteer/Parking object of their worship was the dragon. Cam Best Treasurer Also known as Poet’s David Morrow Volunteer Day, the dragon boat race Jeff Daniels Sponsorship commemorates the death of Qu Scott Seaby Race Committee Yuan, a poet and Minister of State during the Chou Dynasty. Otto Heberlein Sponsorship/HR Qu sacrificed himself by drowning Mo Charania Sponsorship in a tributary of the Yangtze River John Brooman Executive Director to protest against a corrupt government. When local Shelley Freake Team Services fishermen realized Qu had Antony Cooper Development & Marketing/Art. Dir. disappeared into the river, they Mark Morrison Operations & Logistics raced out in their boats to save Katherine Palmer Volunteer Coordinator him. Beating drums were sounded to scare off fish which Andrea Leslie Special Event Assistant were thought to eat his body. Kevin Druce Operations Assistant They also dropped rice dumplings in the water as a sacrifice to his spirit. The scene of the fishermen Ottawa Dragon Boat Foundation Board of Directors and racing out to save Qu Yuan is re- Staff enacted every year in the form of Sandy Foote Chair dragon boat races. Paul Hindo Director/Sponsorship From its beginning centuries ago as a rain ceremony Warren Creates Director on southern China’s riverbanks to Michelle Lavoie Past-Chair Ottawa’s own multicultural Simon McLennan Treasurer celebration, the ritual has changed considerably. Dragon Marc Charron Director Boat Festivals are now being held Jason Vanderzwan Vice-Chair successfully in cities across Mike Poliwoda Director Canada and around the world. Martin Vervoort Festival Chair One of the largest is here in Ottawa. John Brooman Executive Director Shona Fleming Foundation Coordinator Tim Hortons Ottawa Dragon Boat Festival Volunteer Manual - 2012 2012 BENEFICIARIES This year the Foundation is raising funds for the seven charities listed in the beneficiaries section below. A big thank you to all the volunteers from these charities! YOUTH SERVICE BOARD- WWW.YSB.ON.CA With youth programming offered in five main service areas and across multiple service points throughout the city, YSB helps thousands of young people every year address whatever threatens their physical, sexual, mental and social well-being. Staff guide youth through issues related to housing, mental and physical health, community reintegration, education, employment and more. ARTSSMARTS - WWW.ARTSSMARTS.CA ArtsSmarts is a dynamic approach to teaching, learning, doing and thinking that has been changing the lives of students, artists, educators, and entire schools and communities since 1998. They generate and sustain innovative school partnerships centred on the arts to push the boundaries of learning, redefine the environment of schooling and re-imagine student success. BRUYÈRE FOUNDATION - WWW.BRUYERE.ORG The goal of the foundation is to be the champion of well-being for aging Canadians and those requiring continuing care. They do this by providing compassionate and quality care through our ongoing commitment to advancing teaching, education and research. We offer care and services in both official languages and we are responsive to the needs of our diverse community. CHEO FOUNDATION - WWW.CHEO.ON.CA The Children’s Hospital of Eastern Ontario is a pediatric health and research center providing outstanding family-centered patient care, pioneering breakthrough research, and training the health care professionals of tomorrow DEBRA DYNES FAMILY HOUSE - DEBRADYNES.NCF.CA The Debra Dynes Family House is committed to improving the quality of life for multi-culturally diverse families, children and youth who are low income and working poor, through a range of services and programs that are community driven and meet their needs. OTTAWA HUMANE SOCIETY - WWW.OTTAWAHUMANE.CA Each year the Ottawa Humane Society cares for more than 11,000 lost, abandoned, neglected or abused animals that have nowhere else to go. We provide leadership in animal welfare to help build a compassionate community and a brighter future for Ottawa’s animals. UNIVERSITY OF OTTAWA INSTITUTE OF MENTAL HEALTH RESEARCH - WWW.IMHR.CA The IMHR is currently conducting innovative research in the areas of mood disorders, anxiety disorders, schizophrenia, youth psychiatry, forensic psychiatry, sleep disorders and neuroelectrophysiology. Investigations in the use and efficacy of complementary and alternative medicine are also ongoing. As part of the IMHR's continued development, the integration of novel research platforms is being undertaken in the areas of Brain-imaging, Program Evaluation, Population and Community Health and Translational Neuroscience. Together, these platforms will support further growth, development of critical mass in key areas and ultimately, improvements in the delivery and effectiveness of clinical care. Tim Hortons Ottawa Dragon Boat Festival Volunteer Manual - 2012 ONTARIO ACCESSIBILITY STANDARD FOR CUSTOMER SERVICE The Ontario government has implemented a new law (429/07) that works to increase awareness and services for those with disabilities. These guidelines assist in teaching all service persons the best way to interact and serve those with disabilities. A few tips provided by the Government of Ontario include: COMMUNICATING WITH PEOPLE WHO HAVE PHYSICAL DISABILITIES: Only some people with physical disabilities use a wheelchair. Someone with a spinal cord injury may use crutches while someone with severe arthritis or a heart condition may have difficulty walking longer distances. Consider a person’s disability when communicating with them If you need to have a lengthy conversation with someone who uses a wheelchair or scooter, consider sitting so you can make eye contact at the same level. Don’t touch items or equipment, such as canes or wheelchairs, without permission. If you have permission to move a person’s wheelchair, don’t leave them in an awkward, dangerous or undignified position, such as facing a wall or in the path of opening doors. PEOPLE WITH VISION LOSS Vision loss can restrict someone’s ability to read, locate landmarks or see hazards. Some customers may use a guide dog or a white cane, while others may not. When you know someone has vision loss, don’t assume the individual can’t see you. Many people who have low vision still have some sight. Identify yourself when you approach and speak directly to the customer. Ask if they would like you to read any printed material out loud to them (for example, a menu or schedule of fees). When providing directions or instructions, be precise and descriptive. Offer your elbow to guide them if needed. PEOPLE WHO HAVE HEARING LOSS People who have hearing loss may be Deaf, deafened or hard of hearing. They may also be oral deaf – unable to hear, but prefer to talk instead of using sign language. These terms are used to describe different levels of hearing and/or the way a person’s hearing was diminished or lost. Once a customer has identified themselves as having hearing loss, make sure you are in a well-lit area where they can see your face and read your lips. As needed, attract the customer’s attention before speaking. Try a gentle touch on the shoulder or wave of your hand. If your customer uses a hearing aid, reduce background noise or move to a quieter area. If necessary, ask if another method of communicating would be easier (for example, using a pen and paper). Tim Hortons Ottawa Dragon Boat Festival Volunteer Manual - 2012 PEOPLE WHO ARE DEAFBLIND A person who is deafblind may have some degree of both hearing and vision loss. Many people who are deafblind will be accompanied by an intervenor, a professional support person who helps with communication. A customer who is deafblind is likely to explain to you how to communicate with them, perhaps with an assistance card or a note. Speak directly to your customer, not to the intervenor. PEOPLE WITH SPEECH OR LANGUAGE IMPAIRMENTS Cerebral palsy, hearing loss or other conditions may make it difficult for a person to pronounce words or may cause slurring. Some people who have severe difficulties may use a communication board or other assistive devices. Don’t assume that a person with a speech impairment also has another disability. Whenever possible, ask questions that can be answered with “yes” or a “no”. Be patient. Don’t interrupt or finish your customer’s sentences. PEOPLE WHO HAVE LEARNING DISABILITIES The term “learning disabilities” refers to a variety of disorders. One example is dyslexia, which affects how a person takes in or retains information.
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