HOSPITAL CENTRAL SERVICES, INC. SHARINGOUR VISION 2016 - 17 ANNUAL REPORT A MESSAGE FROM THE PRESIDENT & CHAIRMAN

MO HARDY ONCE SAID...

SHARINGOUR FUTURE “CUSTOMER SERVICE IS AN ATTITUDE, NOT A DEPARTMENT.”

UNCOMPROMISED CUSTOMER SERVICE HAS DEFINED HCSC In addition to the services we provide to our customers, SINCE ITS INCEPTION and remains as the foundation of our HCSC also remains committed to the communities that we daily approach to the business. Customer Focus is one of our serve. This past year, scholarships were presented to 32 well- four Core Values along with Trust, Integrity and Passion. It is an deserving regional high school students who demonstrated attitude, as Mo Hardy states, and a trait that our employees outstanding leadership in coordinating blood drives. Grants embrace and take pride in demonstrating. Every day, each were also awarded to numerous regional nonprofit organiza- division performs customer service surveys among our client tions including the Allentown Rescue Mission, Cancer Support segments to ensure we are meeting their needs and delivering Community of the , Cedar Crest College “Partners on that core value. As the healthcare industry has continued in Nursing” Program, Children’s Home of Easton, Fund to Benefit to undergo massive changes at a high rate of speed, we must Children & Youth, the Hillside School, Lehigh Valley Children’s keep pace and respond to the ever-evolving needs of our Centers, LifePath, Mercy Center for Special Learning, Project stakeholders with relentless customer service. Whether the Child, Second Harvest Food Bank and Weller Health Education HCSC team is responding to a critical need, helping to solve Center. Each was in support of the advancement of healthcare a business problem or ensuring a patient’s comfort or care, and educational initiatives. PAGE 1 customer focus remains a top priority. It was Henry Ford who said, "Coming together is a beginning. Customer service can also be measured in customer reten- Keeping together is progress. Working together is success." tion and growth. Originally serving 10 regional , HCSC HCSC was founded through the collaboration and commitment now successfully supports more than 1,000 healthcare facili- of healthcare organizations here in the region. Our stakeholders ties in the Mid-Atlantic region. Corporate revenues grew by 5% have grown in number and across a larger geographic commu- this year as a result of several new customers and the nity, making the core value of Customer Focus even more criti- expansion of the Ambulatory Care business. cal for sustaining success. Thanks to the support and the col- In September, our Linen Services division successfully laboration of our customers, employees, volunteers and board completed the expansion and automation of our Allentown of directors, we can continue to deliver programs and services processing facility, while our Ambulatory Care division con- that enhance the patient experience and improve the quality of tinued to grow at a rapid pace, now servicing more than care right here in our communities. 900 locations. The Miller-Keystone Blood Center division continued to maintain a safe and continuous flow of blood products and services to 22 area hospitals, as St. Luke’s-Monroe Campus became its newest customer. The blood center operates under the rigorous FDA regulatory guidelines and also began PETER J. CASTAGNA JR. JOHN HANEY, FACHE testing the blood supply for Zika virus in November. PRESIDENT-CEO CHAIRMAN OF THE BOARD HCSC COOPERATIVE June 30, 2017 YEAR-END NOTES TOTAL PARTICIPANTS: 1,028 ALLENTOWN ACCOUNTS: 46 KINGSTON ACCOUNTS: 72 ASBURY PARK ACCOUNTS: 33

DELAWARE VALLEY ACCOUNTS: 29 BALTIMORE ACCOUNTS: 35 AMBULATORY CARE ACCOUNTS: 813

TOTAL BEDS: 25,949 TOTAL CLEAN POUNDS SHIPPED: 102,575,573 HEALTHCARE LINEN SERVICES

FOR MORE THAN 40 YEARS, THE HCSC-LAUNDRY AND operation. The white-glove delivery service offers a full array LINEN SERVICES DIVISION has diligently worked to of products to outpatient settings enhanced with personal- SHARING OUR DESTINATION earn an industry-leading reputation for customer service, ized inventory control and cost-management programs. The while also providing high-quality, cost-efficient products division added 309 accounts during the fiscal year and has and services. We believe this focus has led to our strong now grown to serve more than 900 accounts on 11 routes. retention and growth metrics, as this year, 10 agreements This year, a mobile delivery system was also implemented, totaling 184 existing accounts were renewed, while we also providing real-time, digital management of routing, delivery welcomed 11 new acute care, long-term care and rehabilita- and inventory. New products were added to the line, including tion facilities. privacy curtain processing, microfiber dust control products Over the past year, the expansion and modernization and enhanced lab coat offerings. of our Allentown textile processing plant was completed, add- HCSC remains committed to taking a leadership role in ing more than 20 million pounds of capacity and a state-of- preserving our environment and reducing the waste stream. the-art sortation and washroom that has dramatically improved This past year, our Laundry plants recycled 571,907 pounds PAGE 2 the plant’s overall efficiency. Repairs, remodeling and new of plastic, 89,726 pounds of cardboard and 3,034 pounds PAGE 3 security measures were also implemented in the existing build- of paper. Operational initiatives such as our Cart Chipping ing, enabling HCSC to complete all the pilot and Garment Scanner System upgrade were integrated planned transfers, while installing several with cost-management initiatives and ongoing efforts to com- new customers including Reading Health bat linen loss and lower production expenses. In addition, System, Cedarbrook Nursing Homes and several online updates were completed to provide customers Thomas Jefferson University Hospital. with increased stability and faster transaction times. Four of HCSC’s Laundry facilities were We continued to maintain a focus on the energy markets as TOTAL NUMBER TOTAL BEDS OF LINEN SERVICE also re-accredited with the Healthcare prices for crude oil, diesel fuel and regular gasoline increased PARTICIPANTS Linen Accreditation Council (HLAC). during the course of the fiscal year, while residential electric +3.5% Additions to HCSC’s hospital product offerings includ- costs also rose, as anticipated. The cost of linen decreased +38% ed patient safety, falls prevention gowns, behavioral early in the year, while the price of cotton began to steadily health gowns, behavioral health pajama pants and climb, with a 22% increase from 2015 and 15% from 2016. As three-arm-hole precaution gowns, all made available for a result, linen costs are expected to rise in the coming year. caregiver compliance. The growth of our Ambulatory Care Services division continued at a rapid pace as it entered its third full year of “THERE IS EXTRAORDINARY CHEMISTRY THAT EXISTS IN LONG-TERM RELATIONSHIPS.” —CONRAD LEVINSON HCSC BLOOD CENTER

MILLER-KEYSTONE BLOOD CENTER

FOR MORE THAN 40 YEARS, MILLER-KEYSTONE BLOOD ways. And that commitment also includes the 22 hospitals In order to meet the CENTER HAS BEEN RECOGNIZED as one of the nation’s that we service in the region, including the new St. Luke’s needs of our hospital leading and most experienced blood centers. Every University Health Network Monroe Campus, which joined our customers while main- day, our professional staff demonstrates their commit- blood services program in October. Our reach also extends taining a competitive ment to all the stakeholders in our community, enabling beyond our service area, as we have also assisted our cost position, the Blood the Blood Center to sustain its mission by providing neighboring blood centers in New Jersey and Pennsylvania Center invested in sev- a safe and continuous flow of blood products and by leveraging the depth of our talent with resource-sharing eral critical information services to the region’s hospitals. relationships. technology projects and That commitment begins with our dedicated donor base MKBC was also active on the national level this past year solutions. The year began and ensuring the environment in which they donate meets as Medical Director D. Kip Kuttner, D.O., presented at meet- with the installation of the every regulatory requirement and provides the most positive ings held by America’s Blood Centers and the New Jersey Vista project, designed to auto- customer service experience. It continues with the local Association of Blood Bank Professionals. In addition, we col- mate blood-loss tracking by reduc- organizations that conduct more than 2,000 blood drives laborated with Lehigh Valley Hospital and Penn State Milton ing human error and product attrition, PAGE 4 SHARING OUR GOAL PAGE 5 each year and give back to the Blood Center in so many S. Hershey Medical Center on two AABB presentations at while also improving access to reporting. Our IT team also completed the development of a Data that threshold and also contrib- Warehouse that will provide critical information across all our uted an amazing 31% increase SCHOLARSHIP LOCAL LEADER GRANT FUNDING “CUSTOMERS MAY FORGET WHAT YOU SAID, BUT THEY’LL NEVER FORGET HOW YOU MADE THEM FEEL.” operations, including inventory, donor processing and finan- in their blood collections year PRESENTATIONS PRESENTATIONS RECEIVED cial data. The Data Warehouse will enable our management over year. In a show of appre- —UNKNOWN team to drill down on performance data and make faster and ciation, our Local Leaders were +45% +27% +10% their annual meeting, featuring the identification of a rare better decisions for the business. Finally, as the year drew to presented with a plaque, pho- blood group antibody. a close, after an extensive and comprehensive evaluation, a tographed and featured on our website and social media. Our number one priority is to ensure we are in compliance new BECS (Blood Enterprise Computer System) was selected Anticipated fluctuations in inventory over the summer with FDA and other regulatory requirements. In November, with implementation planned for completion in the new and winter months were offset through increased donor the Blood Center completed the implementation of Zika test- fiscal year. engagement through a series of promotional events and ing on all blood products, in accordance with FDA guidelines. The region’s businesses, schools, community and donor-recruitment initiatives driven by our social media Our technical team also continued to educate our hospital faith-based organizations continue to provide outstanding platforms. The response from the community was outstand- customers on ways to manage the proposed FDA guidance leadership in assisting in our blood-collection goals. Our ing as usual at these events, including our Heroes Blood on decreasing bacterial contamination of single-donor plate- Local Leaders initiative has historically recognized those Drive Challenge competition among regional Fire, Police lets, while also improving the product expiration rates for organizations that collect more than 200 units of blood and EMS personnel, the Angela Hohl Memorial Blood Drive our hospitals. annually. In 2016, 18 Local Leaders organizations eclipsed and the Lehigh Valley Phantoms’ Bleed Orange Blood Drive.

CONTINUED HCSC BLOOD CENTER

PARTNERING TOGETHER HCSC-LINEN SERVICES TO ENHANCE THE CONTINUED FROM PREVIOUS PAGE LINEN COORDINATOR & STANDARDIZATION COMMITTEE MILLER-KEYSTONE BLOOD CENTER PATIENT EXPERIENCE. ANNE MARIE YORK, Chairperson, Doylestown Hospital

Media partners that included Connoisseur Media, Cumulus Media, iHeart Media, Pottsville Broadcasting Company, Tri-Outdoor Inc., Viamedia, WEEU and WFMZ Channel 69 included major blood drive events and marketing activities to advance our message to the community. JEFF ROLEN Abington Health Lansdale Hospital PAULA LAWSON Fellowship Manor/Fellowship Terrace RAMON SOLOMAN Alaris Health at West Orange TIMM DUNN First Hospital Wyoming Valley In addition to our staff, MKBC depends on many folks in BRENNIE SALERNO AtlantiCare Regional Medical Center – City Div. DAVID ZALESKY Friends Hospital the community contributing their time and effort. During FY BRENNIE SALERNO AtlantiCare Regional Medical Center – TONY CALABRO Geisinger – Bloomsburg Hospital 2016-17, more than 350 volunteers supported the Blood Mainland Div. PAUL PRENDERGAST Geisinger – Community Medical Center (Scranton) Center, donating over 15,000 hours of service as Canteen Our 2017 “Cruise to Hollywood” signature fundraiser, BRIGITTE BUIE Bacharach Rehabilitation Hospital ROSE ERNEST Attendants, Donor Aides, Clerical Support and Special Event presented by Air Products and chaired by Honorary Captain DARRELL SEWARD Barnabas Health Behavioral Health Center GINA CICIO Geisinger Health System – Marworth volunteers. As service volunteers, these individuals support Laurie Hackett, was attended by more than 450 individuals, CASSANDRA SKIBA Barnes-Kasson Hospital CARL ANGELLELA Geisinger Health System – Wyoming Valley JOHN STOKER Berwick Hospital Center Med. Ctr. our blood donors and play a vital role in maintaining our who enjoyed an evening of fabulous local cuisine, wonderful DOREEN LARIZZIO Blue Mountain H.S. – Gnaden Huetten DIANE KLINE Geisinger Lewistown Hospital community’s blood supply. entertainment and exciting live and silent auctions. In addi- PAGE 6 Memorial Hospital ISAAC FISHER Geisinger – Shamokin Area PAGE 7 tion to the Cruise event, our Fund Development Department GENEVIEVE LAUBACH Blue Mountain H.S. – Palmerton Hospital Community Hospital executed on the annual fall appeal, the Highmark Walk for SUSAN WORDEN Bon Secours Community Hospital JOE GOYNE Geisinger South – Wilkes-Barre a Healthy Community and the new 2017 summer concert SEAN McMANUS Bon Secours Community Hospital (Suffern) DAN GOLLIDAY Glen Meadows MICHAEL HECKMAN Brandywine Hospital JUAN CROFFORD Good Shepherd Home 2016 MKBC LOCAL LEADERS series held in conjunction with Woodstone Country Club. DAVID STOUDT Carlisle Regional Medical Center CRAIG SHORT Good Shepherd Penn Partners Funds raised from these programs underwrite a variety of Air Products Kutztown University Reading High School CHRIS TROXELL Cedarbrook Nursing Homes – Allentown BLANCA CACERES Good Shepherd Rehab Center Amazon.com Lehigh University Schneider Electric critically needed items including bloodmobiles, vehicles, RODNEY TAYLOR Cedarbrook Nursing Homes – Fountain Hill of Bethlehem Career Institute of Technology Lehigh Valley Health Network St. James Lutheran Church, blood-collection equipment and laboratory technology. DANIELLE VAN WERT CentraState Medical Center RICCARDO CINTADO Grand View Health Daniel Boone High School Liberty High School Coopersburg KATHRYNE GIOVANNINI Chestnut Hill Hospital DIANE RIGGS Hackettstown Regional Medical Center East Penn Manufacturing Mister HotShine Twin Valley High School KEVIN ROSENTHAL Children’s National Medical Center JOHN McDONOUGH Hampton Behavioral Health Center Fleetwood High School Palmerton Community West Chester University RUDY DALEY Children's Specialized Hospital – MIKE FITCHET Hanover Hospital Governor Mifflin High School Reading Health System Mountainside JEAN PARSONS HealthSouth Rehab – Toms River JEANETTE GOLDEN Children's Specialized Hospital – Ocean MICHAEL JAHODA HealthSouth Rehab. Hospital – June 30, 2017 TOM HEALEY Chilton Medical Center Tinton Falls YEAR-END NOTES KENNETH BENSON Clara Maass Medical Center TOMMY MORRIS Holy Cross Germantown Hospital ROB DIETRICK Community Medical Center (NJ) DAVID MILLS Holy Cross Hospital TOTAL HOSPITALS SERVED: 22 TOTAL COMMUNITY DONORS REGISTERED: 79,789 TOTAL WHOLE BLOOD DONATIONS: 53,301 RENATE RICKARD Deborah Heart and Lung Center LINDA LAWRENCE Holy Spirit Hospital TOTAL AUTOMATED COLLECTION DONATIONS: 10,378 TOTAL SPECIAL COLLECTION DONATIONS: 38 CATHY ESTERLY Eastern Regional Medical Center (CTC of Amer.) DANNY LAWRENCE HSC Pediatric Center, The FRANK GROLLER Easton Hospital MICHAEL MOBLEY Kessler Institute for Rehab – North TOTAL FIRST-TIME DONORS: 10,556 TOTAL TRANSFUSABLE PRODUCTS PREPARED: 128,916 TOM LONZINSKI Endless Mountain Health System DON REED Kessler Institute for Rehab – West TOTAL BLOODMOBILE DRIVES: 1,623 TOTAL VOLUNTEER HOURS: 15,804 VANCE BARTO Fairmount Behavioral Health Center CONTINUED July 2016-June 2017 LINEN COORDINATOR & STANDARDIZATION COMMITTEE MILLER-KEYSTONE BLOOD CENTER CONTINUED FROM PREVIOUS PAGE

MEDICAL ADVISORY COMMITTEE CRUISE ABOARD THE LIFELINE COMMITTEE MIKE MOBLEY Kessler Rehab Hospital – Chester CATHERINE HALL Regional Hospital of Scranton STEVEN TELLSCHOW, M.D., Chairman, St. Luke’s University Health Network – Bethlehem LAURIE HACKETT, Honorary Captain, Air Products TINA BARKSDALE Keystone Center BARRY ISBERT Robert Wood Johnson – Hamilton DAVID ANDERSON, M.D. St. Luke’s University Health Network – Miners Memorial PAULA BONSTEIN Lehigh Valley International Airport KEVIN FLANAGAN Kimball Medical Center JOHN FULTON Robert Wood Johnson Univ. Hosp. – RICHARD BINDIE, M.D. Lehigh Valley Health Network – Schuylkill South CHUCK BOSTICK JR. Multi-Tech Construction, Inc. KATHY BROWN Kindred Hospital of Philadelphia New Brunswick JOHN BRENNAN, M.D. Blue Mountain Health System PAULA BUCHVALT Air Products KATHY FLYNN Kindred Hospital – South Philadelphia DANIELLE DAMION Robert Wood Johnson Univ. Hosp. – BALA CARVER, M.D. Lehigh Valley Health Network DJ CLEAVER The Morning Call JONATHAN CURTIS Kindred Hospital Philadelphia – Havertown Rahway CHRISTOPHER CHAPMAN, M.D. St. Luke’s University Health Network – Warren MARIE CLEMENS Hospital Central Services, Inc. CHANEL LINGST Lancaster Rehab Hospital JAIME PAREDES Robert Wood Johnson Univ. Hosp. – JAMES CHIADIS, M.D. Sacred Heart Hospital MARY DIEHL The Morning Call (retired) WILLARD MEST Lehigh Valley Health Network Somerset PETER CHRIST, M.D. Penn State Health – St. Joseph DIANE DONAHER Development Consultant SANDRA SAMES Lehigh Valley Hospital – Pocono STEVE ARMITAGE Sacred Heart Hospital MELISSA GEORGE, D.O. Penn State Milton S. Hershey Medical Center MELISSA GIBBS Cedar Crest College JOHN TEJADA Lehigh Valley Hospital – Schuylkill East KEN JONES Saint Barnabas Medical Center IRWIN HOLLANDER, M.D. Grand View Health SHELLY HARKINS Computer Management and Marketing Associates, Inc. PAUL TOLERICO Lehigh Valley Hospital – Schuylkill South TRACY FISHER St. Francis Hospital (Wilmington) ATEF LABEEB, M.D. St. Luke’s University Health Network – Quakertown KATHLEEN HECKMAN Miller-Keystone Blood Center GINA CHAMPION Lock Haven Hospital REGINAL WILLIAMS St. Francis Medical Center BRIAN LE, M.D. Reading Health System KIM HELLWIG RCN MBARKA DCHIRA Lourdes Medical Center of Burlington County LISA ROTH St. Joseph Medical Center (Community) EMILY MILLER, M.D. St. Luke’s University Health Network – Anderson JUDY HUNTER Miller-Keystone Blood Center KEITH McNALLY Magee Rehabilitation Hospital KEVIN HARLAN St. Luke's Hospital – Allentown Campus JEFFREY NULL, M.D. Lehigh Valley Health Network – Hazleton HEATHER KOWATCH Capital BlueCross JAMES GIBBONS Malvern Institute HEATHER OLIVETTI St. Luke’s Hospital – Anderson Campus BADER PEDEMONTE, M.D. Hunterdon Medical Center VAL LEWIS BSI Corporate Benefits, LLC JAMES PIPER Memorial Hospital of Salem County, The JOHN RUSSO, M.D. Lehigh Valley Health Network – Schuylkill East CAROL MACHAIN Guardian Life Insurance Co. of America STEVE LYNCH St. Luke's Hospital – Miners Campus KENNETH GRANT Memorial Hospital (York) SHARON STEINMAN, M.D. St. Luke’s University Health Network – Allentown MICHAEL McSHANE Miller-Keystone Blood Center JUSTIN ERNST St. Luke’s Hospital – Monroe Campus FRAN McCARTHY Mercy Fitzgerald Hospital St. Luke’s University Health Network – Monroe SHIRLEY MILLER Air Products (retired) JOSEPH SHORT Mercy Hospital of Philadelphia KYLE WARNING St. Luke's Hospital – Quakertown Campus GEORGE & LINDA NABB Dream Events DAVE HANOS Monmouth Medical Center JOHNA PIERSON St. Luke’s Hospital – Warren Campus BLOOD BANK SUPERVISORS COMMITTEE DAN WALSH Viamedia PAGE 8 SUSAN AMUNDSEN Lehigh Valley Health Network – Hazleton JEFF WARREN Community Representative PAGE 9 PATRICIA BABCOCK St. Luke’s University Health Network – Warren KEVIN COCHRANE, MS, MT (ASCP) SBB St. Luke’s University Health Network – Bethlehem DEVELOPMENT COMMITTEE “ASK YOUR CUSTOMERS TO BE PART OF THE SOLUTION, AND DON’T VIEW THEM AS PART OF THE PROBLEM.” DONNA COLE Hunterdon Medical Center TINA DOYLE Lehigh Valley Health Network – Schuylkill East EVERITT F. BINNS, PH.D., Chairman, Grand View Health —ALAN WEISS RONALD FELTENBERGER St. Luke’s University Health Network – Miners Memorial MEGAN A. BESTE Taggart Associates DENISE FITZGERALD St. Luke’s University Health Network – Quakertown DAWN WEAVER St. Luke's University Hospital ERIC BLEW, LUTCF Arbor Insurance KEVIN CACI Monmouth Medical Center (So. Campus) BETH FREY, MT (ASCP) Reading Health System Group, Inc. KEENAN HITE St. Mary Medical Center BRIAN WILLIAMS Morristown Medical Center BARBARA GIANNINI Grand View Health MICHAEL McSHANE Miller-Keystone JOSEPH McCULLON Moses Taylor Hospital JEANNETTE STANARD Shriners Hospital for Children PAT GIDOSH, MT (ASCP) Sacred Heart Hospital Blood Center GINA FAFARD Mosser Nursing Home JOSEPH HICKMAN Springfield Hospital CHERYL GIPE, BBS Penn State Health – St. Joseph TODD QUANN Lehigh Valley BRUCE SCHAFFER Nazareth Hospital DEBBIE ROWE Sunbury Community Hospital BETH GRACE Lehigh Valley Health Network – Tilghman International Airport BAHDAN MOCZULA Newark Beth Israel Medical Center JEN McCANN Taylor Hospital LUCILLE HOUGH Blue Mountain Health System – Gnaden Huetten JOHN SOUSA Newton Medical Center DAN WALSH Viamedia JEFFREY KLOSS Tyler Memorial Hospital GWEN HOWELL Penn State Milton S. Hershey Medical Center MACK ROTH NJATC – Sunrise House JEFF WARREN Community MICHELLE MILLER Wayne Memorial Hospital TAE KIM, MT Lehigh Valley Health Network Representative ANTHONY DOMINICK Our Lady of Lourdes Medical Center MARIE KOEHLER, MT (ASCP) St. Luke’s University Health Network – Anderson DAN LAIRD WellSpan Health – Gettysburg Hospital IRIS VERDI Overlook Medical Center POLLYANN MADURO, MT (ASCP) Lehigh Valley Health Network – Hazleton MORRIS LAYTON WellSpan Health – York Hospital RICH CONSOLO Penn State Health – St. Joseph Medical Center DANIELA NEWCOMER St. Luke’s University Health Network – Allentown MIKE HERRICK Phoenixville Hospital REED MOOK WellSpan Surgery & Rehabilitation Hospital JENNIFER REEDY, MLS (ASCP) Lehigh Valley Health Network – Schuylkill JOHN COSTELLO Pottstown Memorial Medical Center KEITH HAWLEY Wesley Enhanced Living – Health Center JANETTE SAPRONI Blue Mountain Health System – Palmerton JOSEPH HICKMAN Prospect CCMC, LLC LISA PAPP West Hudson Post-Acute Care Center – TRICIA VAUGHAN, (ASCP) SBB St. Luke’s University Health Network – Bethlehem EFFIE BAXTER Prospect DCMH, LLC Belgrove ADRIENNE VERBILLA Lehigh Valley Health Network – Schuylkill South JUDY DIETRICH System TAMMY BURNELL WVHCS – Wilkes-Barre General Hospital JAMIE WHITMIRE St. Luke’s University Health Network – Monroe July 2016-June 2017 BOARDS OF DIRECTORS

HOSPITAL CENTRAL SERVICES, INC. HOSPITAL CENTRAL SERVICES COOPERATIVE, INC. JOHN HANEY, FACHE, Chairman STEVEN ALBANESE, Chairman Director, Finance – Physicians Group, Grand View Health Director, Strategic Sourcing, Atlantic Health System LAWRENCE T. JOHNSON, Vice Chairman DEBORAH TEMPLETON, R.PH., Vice Chair WILLIAM MATTHEWS Community Representative Chief, System Support Services Vice President, Supply Chain Geisinger Health System Lehigh Valley Health Network WILLIAM LONARDO, Secretary SHARINGOUR FOCUS Communications Consultant SCOTT MENGLE, Secretary MARK McNASH Vice President, Penn State Health – Vice President, Reading Health System PETER J. CASTAGNA JR. St. Joseph President & CEO, HCS, Inc. & Affiliates JOHN A. OLSZEWSKI, MHA PETER J. CASTAGNA JR. Senior Director, Corporate Compliance MIKE ALBARELL President & CEO, HCS, Inc. & Affiliates Grand View Health President, Albarell Electric KEVIN HINES JONATHAN PUMPHREY EVERITT F. BINNS, PH.D. Associate VP, Network Materials Management Chief Supply Chain Officer Director, EMS & Transport, Grand View Health St. Luke’s University Health Network WellSpan Health System

GEOFFREY B. BORDA, CPA, CVA JOHN KRISTEL ANN MARIE YORK Shareholder, Abraham, Borda, Corvino, Butz, President & CEO, Good Shepherd SPD Manager LaValva & Co. Rehabilitation Network Doylestown Hospital ROCCO DELVECCHIO PAGE 11 President & CEO, Merchants Bank

J. MARK HORNE, FACHE HCSC ENTERPRISES, INC. Senior Vice President & Chief Operating Officer EVERITT F. BINNS, PH.D., Chairman Grand View Health Director, EMS & Transport, Grand View Health

CATHERINE JAINDL-LEUTHE WILLIAM LONARDO, Vice Chairman ROCCO DELVECCHIO Vice President Communications Consultant President & CEO Jaindl Turkey Farms Merchants Bank J. MICHAEL LEE, DBA, LFACHE, Secretary JAMES KLUNK Retired, President-CEO LAWRENCE T. JOHNSON President, Klunk & Millan HCS, Inc. & Affiliates Community Representative DAVID SHANNON J. MICHAEL LEE, DBA, LFACHE PETER J. CASTAGNA JR. Retired, Chief Executive Officer Retired, President-CEO, HCS, Inc. & Affiliates President & CEO HCS, Inc. & Affiliates Marlton Rehabilitation Hospital WILLIAM MASON CONTINUED Retired, Concannon, Miller & Co.

TERRY PURCELL Vice President, Ambulatory and Support Services Blue Mountain Health System

MYKOLA J. SALATA, R.PH. “STRIVE NOT TO BE A SUCCESS, BUT RATHER TO BE OF VALUE.” President, Yeager’s Pharmacy —ALBERT EINSTEIN July 2016-June 2017 BOARDS OF DIRECTORS CONTINUED FROM PREVIOUS PAGE

MILLER-KEYSTONE BLOOD CENTER ROCCO DELVECCHIO, Chairman, President & CEO, Merchants Bank JOHN HANEY, FACHE, Vice Chairman JOSEPH BUBBA, ESQ. Director, Finance – Physicians Group, Grand View Health Managing Partner, Fitzpatrick Lentz & Bubba, P.C.

EVERITT BINNS, PH.D., Secretary E. RONALD DOMEN, M.D. Director, EMS & Transport, Grand View Health Medical Director, Histocompatability Lab Penn State Milton S. Hershey Medical Center PETER J. CASTAGNA JR. President & CEO, HCS, Inc. & Affiliates WALTER EVERSON President-CEO, Zee Medical Service Co. JAMES ANDERSON Partner, Campbell, Rappold & Yurasits LLP DOUGLAS A. MICHELS President & CEO, Orasure Technologies, Inc. ROBERT BEGLIOMINI, BS, PHARM.D MBA, FASHP Vice President, Operations STEVEN TELLSCHOW, M.D. Lehigh Valley Health Network Pathologist, St. Luke’s University Health Network

MANAGEMENT STAFF IN ALPHABETICAL ORDER PAGE 12 “COMING TOGETHER IS A BEGINNING. KEEPING TOGETHER IS PROGRESS. WORKING TOGETHER IS SUCCESS.”

—HENRY FORD

PETER J. CASTAGNA JR. MARK G. ANGENY STEPHEN A. GERGAR D. KIP KUTTNER, D.O. DANIEL J. MARCANTE President & CEO Vice President, Vice President, Finance & Vice President/ Vice President & Chief Human Resources Chief Financial Officer Medical Director Operating Officer HCSC Enterprises, Inc. HCSC Enterprises, Inc. Miller-Keystone Blood Center HCS Cooperative, Inc.

WILLIAM N. MOYER P. MICHAEL PAULSEN JOHN WILLSON Vice President, Vice President, Vice President, Marketing & Service Operations Fiscal Services HCS Cooperative, Inc. HCS Cooperative, Inc. Miller-Keystone Blood Center HOSPITAL CENTRAL SERVICES, INC.

CORPORATE OFFICES 2171 28th St. SW, Allentown, PA 18103

HCSC-LINEN SERVICES HCSC-BLOOD CENTER 2171 28th St. SW MILLER-KEYSTONE Allentown, PA 18103 BLOOD CENTER 1465 Valley Center Parkway Rear, 310 Market St. Bethlehem, PA 18017 Kingston, PA 18704 1255 S. Cedar Crest Blvd. 1005 Memorial Drive Allentown, PA 18103 Asbury Park, NJ 07712

Chrin Commons Building 2224 Broadway 2925 William Penn Highway Camden, NJ 08104 Easton, PA 18045 3001 Cowan Ave. Baltimore, MD 21223 2745A Leiscz’s Bridge Road Reading, PA 19605 HCSC-AMBULATORY CARE DIVISION HCSC-GROUP PURCHASING 2171 28th St. SW 2171 28th St. SW Allentown, PA 18103 Allentown, PA 18103

DEDICATED TO PROVIDING OUR PARTNERS WITH INNOVATIVE HEALTHCARE SOLUTIONS. INTEGRITY • TRUST • PASSION • CUSTOMER FOCUS

FOR INFORMATION ABOUT HOSPITAL CENTRAL SERVICES, INC. OR ANY OF ITS AFFILIATES, CALL 610.791.2222 OR 1.800.444.HCSC (4272) OR VISIT OUR WEBSITE AT WWW.HCSC.ORG.