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Vocera Voice Server Installation Guide Version 5.2.2 Notice

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Vocera Voice Server Installation Guide Version 5.2.2 Notice Vocera Voice Server Installation Guide Version 5.2.2 Notice Copyright © 2002-2018 Vocera Communications, Inc. All rights reserved. Vocera® is a registered trademark of Vocera Communications, Inc. This software is licensed, not sold, by Vocera Communications, Inc. (“Vocera”). The reference text of the license governing this software can be found at http://www.vocera.com/legal/. The version legally binding on you (which includes limitations of warranty, limitations of remedy and liability, and other provisions) is as agreed between Vocera and the reseller from whom your system was acquired and is available from that reseller. Certain portions of Vocera’s product are derived from software licensed by the third parties as described at http://www.vocera.com/legal/. Microsoft®, Windows®, Windows Server®, Internet Explorer®, Excel®, and Active Directory® are registered trademarks of Microsoft Corporation in the United States and other countries. Java® is a registered trademark of Oracle Corporation and/or its affiliates. All other trademarks, service marks, registered trademarks, or registered service marks are the property of their respective owner/s. All other brands and/or product names are the trademarks (or registered trademarks) and property of their respective owner/s. Vocera Communications, Inc. www.vocera.com tel :: +1 408 882 5100 fax :: +1 408 882 5101 Last modified: 2018-12-10 14:32 Docs_VS_522Rel build 216 ii VOCERA VOICE SERVER INSTALLATION GUIDE Contents Introduction.........................................................................................................................6 About This Guide.................................................................................................................. 7 About the Vocera Voice Server System Software......................................................8 Software Utilities for Badge Configuration....................................................................................8 Specialized Modules.................................................................................................................... 8 Optional Software Components................................................................................................... 9 Vocera Technical Support Tools and Software Utilities................................................................ 9 Electronic Software Distribution.................................................................................... 11 System Requirements............................................................................................... 12 Server Requirements......................................................................................................... 13 Vocera Voice Server Requirements............................................................................................13 Vocera SIP Telephony Gateway Requirements.......................................................................... 13 Cisco Unified Communications Manager Support......................................................................14 Dialogic Media Gateway Support...............................................................................................14 Vocera Client Gateway Requirements........................................................................................14 Vocera Report Server Limitations...............................................................................................15 Infrastructure Requirements............................................................................................16 Configuration Hardware Requirements........................................................................17 Browser Requirements......................................................................................................18 Browser Recommendations and Requirements......................................................................... 18 Upgrading an Existing Installation.................................................................... 20 Before Upgrading................................................................................................................21 Upgrade Considerations for a Standalone Environment............................................................. 21 Upgrade Consideration for a Cluster: Planned Downtime.......................................................... 22 Active and Inactive Node Order.................................................................................................22 Upgrade Considerations for the Report Server.......................................................................... 22 Upgrading Vocera Voice Server to Version 5.2.2......................................................24 Vocera Voice Server Upgrade Paths..........................................................................................24 Upgrading a Standalone Vocera Voice Server........................................................................... 24 Upgrading a Vocera Voice Server Cluster..................................................................................25 Upgrading Vocera Voice Server on a New Server.................................................................... 27 Upgrading Properties Files......................................................................................................... 28 Backing up Vocera Data............................................................................................................29 Upgrading Vocera Voice Server Components...........................................................30 Upgrading Vocera Staff Assignment.......................................................................................... 30 iii VOCERA VOICE SERVER INSTALLATION GUIDE Standard and Premier...........................................................................................................30 Upgrading Vocera SIP Telephony Gateway............................................................................... 30 Upgrading Vocera Client Gateway............................................................................................. 31 Upgrading Vocera Report Server............................................................................................... 31 Upgrading Vocera Administration Interface Applications............................................................ 32 Changes in Behavior..........................................................................................................34 Suggested Post-Upgrade Tasks....................................................................................36 Installing on a New Server.....................................................................................37 Preparing for a New Installation.................................................................................... 38 Preparing the Vocera Voice Server............................................................................................ 38 Vocera SIP Telephony Gateway Architecture........................................................................ 38 Enabling Windows Installer....................................................................................................39 Removing the Windows DHCP Server.................................................................................. 39 Configuring Windows Update................................................................................................39 Configuring Performance Options......................................................................................... 39 Synchronizing Cluster Server Clocks.....................................................................................40 Preparing the Vocera SIP Telephony Gateway...........................................................................40 About Vocera SIP Telephony Gateway................................................................................. 40 Vocera SIP Telephony Software Benefits.............................................................................. 40 Vocera SIP Telephony Gateway Architecture........................................................................ 41 Session Initiation Protocol Support....................................................................................... 42 Outgoing Calls.......................................................................................................................42 Incoming Calls.......................................................................................................................42 Using the SIP Testing Tool................................................................................................... 43 Vocera SIP Telephony Gateway License Requirements.........................................................43 Telephony SIP Deployment Scenarios...................................................................................43 Telephony High Availability.................................................................................................... 48 Vocera SIP Telephony Gateway and PBX Failover Support...................................................48 Checklist for Preparing the Vocera SIP Telephony Gateway..................................................48 Preparing the Vocera Client Gateway........................................................................................ 49 Vocera Client Gateway Architecture......................................................................................49
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