Corporate Responsibility Report 2009 Summary Chief Executive’s introduction Governance People and community Customers I believe corporate responsibility is good for business and it is good for Reed Elsevier. It means employing the highest ethical standards in everything we do and helping society by using our unique expertise to progress science and improve global health, advance the rule of law and prevent crime, and broaden access to information. Health and safety Corporate responsibility involves providing our customers with exceptional service and leading information and tools that enable them to make critical decisions, enhance productivity, and improve outcomes. It also means treating our employees fairly and inspiring them to reach their full potential, while making a significant contribution to the communities where we live and work. It requires us to further best practice in our supply chain, and limit our impact on the environment, while spurring knowledge and debate through Supply chain our environmental publications and expertise. In the pages that follow, you can find our 2009 corporate responsibility objectives, our performance against them, and future plans. We highlight progress, such as reaching our goal to train 80% of staff in our Code of Ethics and Business Conduct and indicate where we must take greater action, like reducing energy consumption at our data centres. The report details our emphasis on stakeholder engagement, our aim to lead by example, and our Environment support for initiatives that advance good corporate behaviour like the UN Global Compact with its ten core principles in human rights, labour, the environment, and anti-bribery. Despite challenging economic conditions in our markets, our commitment to corporate responsibility has not waned. We know that excellent non-financial performance contributes to the overall health of the company. Appendices Erik Engstrom Chief Executive Officer March 2010 Corporate Responsibility Report 2009 Reed Elsevier Summary Contents Summary 2 Health and safety 23 Governance Our Business 2 Training and products 23 Our unique contribution 3 Wellness in the workplace 24 Managing corporate responsibility 4 Engaging others 5 Supply chain 25 Commitment to the UN Global Compact 5 Socially Responsible Supplier programme 25 Communication 6 Supplier training and surveys 26 People and community Tax 6 Good partners 27 Pensions and investments 6 Products and services 6 Environment 28 2009 CR data summary 7 2009 environmental data 28 Governance 8 Targets and standards 29 Process 30 Customers Reed Elsevier values 8 Risks and opportunities 30 Our Code of Ethics and Business Conduct 9 Expertise 30 Risk and governance 10 Climate change 31 Energy 32 People and community 11 Paper 32 Our workforce 11 Travel 33 Promoting diversity 12 Water 34 Health and safety Being responsive 13 Waste 34 Communication and Boundarylessness 13 Employee involvement 35 Training 13 Appendices 36 Support and recognition 14 What we give 15 Appendix 1 – London Benchmarking Group assurance statement 36 RE Cares Month 15 Appendix 2 – Ernst & Young LLP assurance statement 37 Community impact 16 Appendix 3 – Global Reporting Initiative Index 39 Supply chain Customers 18 Contact details Editorial policy 19 Your views are important to us. Please send your comments and Listening 19 questions to: [email protected]. Or write to Dr. Márcia Balisciano, Director, Corporate Responsibility, Reed Access 20 Elsevier HQ, 1-3 Strand, London, WC2N 5JR, United Kingdom. Achievements and recognition 21 www.reedelsevier.com Environment Appendices Cover: Drawings, including those used throughout the document, are the work of students from Holmleigh Primary School; during 2009 RE Cares Month, staff joined the children in an art workshop organised by Kids Company to create images based on ideas of citizenship and diversity. The original artwork is exhibited at the Reed Elsevier head office in London. Corporate Responsibility Report 2009 Reed Elsevier 1 Summary Summary Our Business Governance Reed Elsevier has high quality assets in attractive global growth markets. We are committed to delivering world Elsevier is the world’s leading provider of scientific class information and tools that enable and medical information and serves scientists, health professionals and students worldwide. our customers to make critical decisions, enhance productivity and improve outcomes. The Science & Technology business is the world’s leading People and community science journal publisher, producing over 200,000 new This is combined with a relentless pursuit research articles in some 1,100 journals every year, with of process innovation and cost efficiency. ScienceDirect, its flagship electronic solution, accessed by over 11 million users. The Health Sciences business is a world leading provider of health information, publishing both in print and electronically over 700 journals and 1,700 books and clinical reference works Customers Revenue (£m) annually and offering an extensive portfolio of online tools. 6,071 LexisNexis is a world leading provider of content and 5,334 4,509 4,584 information solutions for the legal and risk markets. 4,265 LexisNexis serves customers in more than 100 countries. Health and safety The US Legal and International businesses provide legal and business content and information solutions to law firms, corporations and governments throughout the world to 2005 2006 2007 2008 2009 enable them to make more effective decisions more quickly, improving productivity and outcomes. Revenue by division The Risk Solutions business assists insurance carriers, £6,071m corporations, professionals and government in managing risk through identity verification, risk evaluation, fraud detection Supply chain Elsevier 33% and prevention, debt collection and background screening. LexisNexis 42% Reed Exhibitions 11% Reed Business Information 14% Reed Exhibitions is the world’s leading organiser of trade exhibitions. Through strongly branded, highly targeted events, Reed Exhibitions, with over 450 events in 36 countries bringing together over six million participants worldwide, Environment provides the forum for exhibitors and attendees to do business, develop contacts and gain industry insights. Revenue by geographic market £6,071m North America 55% UK 8% Reed Business Information is a leading provider of business Netherlands 4% information, online data and marketing solutions. Through industry Rest of Europe 19% Appendices critical data services, lead generation tools, over 200 community Rest of world 14% and job sites and more than 200 premier business magazines, Reed Business Information provides valued information to professionals and an effective channel for advertisers. Corporate Responsibility Report 2009 Reed Elsevier 2 Summary Summary continued Our unique contribution Elsevier has helped the International Council of Nurses Mobile Governance Library set up more than 250 mobile libraries to deliver up-to-date Corporate responsibility (CR) ensures good health information to nursing professionals working in remote areas management of non-financial risks and opportunities, of 17 developing countries. Each library is housed in a sturdy, helps us attract and retain the best people, and transportable trunk with approximately 80 titles. In 2009, Elsevier strengthens our corporate reputation. We are won the ICN Partnership in Development Award recognizing committed to performing to the highest commercial organisations that demonstrate “outstanding leadership and and ethical levels, channelling our knowledge and skills, investment in nursing and health care capacity building, bringing benefit to the health of populations.” as global leaders in our industries, to benefit society. People and community At LexisNexis, the CR focus is on access to justice and rule of law. We focus on areas where we can make unique contributions including: A transparent legal system is a fundamental element of a healthy universal, sustainable access to information; advancement of science society and growing economy and requires a clear set of laws that and health; promotion of the rule of law and justice; and anti-crime. are freely and easily accessible to all, strong enforcement structures, and an independent judiciary to protect citizens against abuse of Elsevier has a powerful role to play in advancing human welfare and power by the state, individuals or others. LexisNexis promotes economic progress by widening access to science and improving rule of law through outreach and advocacy, educational forums, health outcomes. It makes a significant contribution to the eight thought leadership, and the free dissemination of, and training on, Millennium Development Goals (MDGs) including eradicating LexisNexis solutions. In 2009, LexisNexis donated $5.3 million in Customers poverty and hunger; promoting gender equality and empowerment cash and in-kind contributions to support rule of law and pro bono of women; improving maternal health; combating HIV/AIDS, malaria work around the globe. and other diseases; supporting environmental sustainability; and global partnerships for development. The division’s Rule of Law Resource Center is one of the largest, free online sources of rule of law and human rights information. In 2009, The Lancet, one of the world’s leading medical journals In 2009, the Center’s resources were expanded to include a published by Elsevier, addressed the MDGs in articles like Maternal comprehensive report on health and human