1 Altura Cares Impact Report 2020

Altura Cares is a role in not just standing testament to our beside them but actively declaration of enriching supporting their lives and empowering well-being in meaningful dreams. Whether it’s our ways. at’s just what Member Service neighbors do. When I Representatives on our re ect on the impact oor or the leadership Altura Cares made in the team around town, we lives of Members in 2020, collectively choose to I am proud. We expressed make every decision with gratitude for each other the purpose of bettering and were deeply the lives of our members, committed to empowering employees, and lives. I sincerely hope community. 2020 was these eorts make you dierent– our neighbors proud to be part of the experienced hardships in Altura family, too. unimaginable ways. While we ached with them, we - Jennifer Binkley-Heiting decisively recognized our 73 Altura Cares Impact Report 2020 Organizations Altura Cares Donated to in 2020

Adrian Dell and Carmen Roberts Freedom in Motion Riverside County Oce of Education Foundation Friends of the Corona Public Library Riverside County Sheris Department Albertsons – Beaumont Gailee Center in Mecca Riverside Fire Department Alero Gourmet Treats Greater Works Church Riverside Police Department Alvord Unied School District Green Physical erapy & Wellness Center Riverside Police Ocer Association American Cancer Society Hemet / San Jacinto Student of the Month Riverside Sunrise Rotary American Red Cross Hemet Unied School District Riverside Unied School District Another Brilliant Idea Hemet Valley Medical Center Riverside University Health System Assistance League of Riverside Indio Catholic Charities Rotary Desert Hot Springs Banning / Beaumont Student of the Month Jada Bug’s Baby Boutique Route 30 Brewing Banning & Beaumont USD Kaiser Moreno Valley Safe Family Justice Center Big Brothers Big Sisters Kaiser Riverside Salvation Army Bobadilla Family Day Care La Sierra SDA San Jacinto Unied School District Cal Fire Lake Elsinore Student of the Month Smiles for Seniors Baptist University Latino Network Soroptimist International of Moreno Camp Anza Menifee / Perris Student of the Month Valley Cardenas Market – San Jacinto Mexican Consulate St. Christopher’s Catholic Church Carol’s Kitchen Moreno Valley Oce of Education Stater Brothers – Woodcrest Circle of Care Moreno Valley Senior Center Stater Brothers – San Jacinto City of Riverside – RAW Program & Moreno Valley Unied School District Student of the Month Homeless Solutions Moreno Valley / Val Verde Student of the Sunrise Rotary Civil Rights Institute Month Temecula Noon Rotary Rescue Mission Murrieta Student of the Month Temecula Student of the Month Coachella Valley USD Murrieta Unied School District e Cheech Community Action Partnership of Oasis Food Alliance e Coachella Valley Housing Coalition Riverside Palm Springs USD Trattoria Toscana Corona Norco Schools Educational Parkview Community Hospital UCR Foundation Parkview Legacy Foundation UCR Art Corona Norco Settlement House Peacemakers Ministries UCR Medical School Corona Norco Unied School District Peppermint Ridge Unity of Faith Ministry County of Riverside Physicians for Health Hospitals University Homeless Woman’s Shelter Crossroads Church REEF US Vets Desert Regional Hospital Riverside Arts Academy Valley Community Pantry Dollhouse Hair & Makeup Riverside City College District Foundation VFW Post 8547 Eisenhower Medical Center Riverside Community College Vons - French Valley FISH Food Bank Riverside Community Health Foundation Westmont Village Fox Family Cineplex Riverside Community Hospital 2 Altura Cares Impact Report 20202020

RIVERSIDE

MORENO VALLEY BANNING FOR ALL OF RIVERSIDE COUNTY

CORONA PALM SPRINGS

HEMET

INDIO MENIFEE

COACHELLA

MURRIETA 4 Altura Cares Impact Report 2020

FOR OUR MOST VULNERABLE

In partnership with the requests for assistance being County of Riverside, Altura up exponentially. Altura Cares Cares adopted over 30 local committed to donating either food banks in 2020. With a monetary donation or approximately 187 food banks tangible food donations in Riverside County, 70 of valued at $500 for each them are not supported by location. Out of the 30 Feeding America, leaving locations assisted, only two them to rely solely on the selected the monetary donations of community donation option– meaning the partners. Because of the Altura Cares team shopped pandemic, most of these for and donated $15,000 locations reported food worth of food donations to donations were down by an our local communities. average of 90%, despite

$15,000 SHOPPED FOR AND DONATED 5 Altura Cares Impact Report 2020

FOR SENIOR CITIZENS

e pandemic created an of 70 and connected with especially fragile reality for anyone needing assistance. our senior community. At Our team then delivered the Altura, we have roughly care kits to their doorstep. 22,000 Members over the age of 70, and we wanted to assist Altura Cares also sponsored as many as possible. Altura senior shopping hours at local Cares partnered with the markets, distributing gi Business Development team cards to elderly shoppers at to assemble 150 elder care kits Stater Brothers, Vons and consisting of necessary Cardenas Market. ey also toiletries, foodstus and rst supported local senior aid kits. Branch and Member centers, providing additional Service Managers reached out care kits & resources. to their Members over the age

ELDER CARE KITS 6 Altura Cares Impact Report 2020 FOR FRONTLINE WORKERS

Frontline workers the frontlines and showed up, proudly served ten delivered, and cared. local hospitals and We are grateful for medical centers, their sacrice to local grocery store serve our workers, city and community. county law roughout 2020, enforcement, and Altura Cares school district sta provided meals for throughout those working on Riverside County. 7 Altura Cares Impact Report 2020

FOR STUDENTS Being a teenager is hard adopted high school enough without the stress seniors and provided of a global pandemic. them with personalized Altura Cares partnered gis of their choosing. with the Moreno Valley And, through the Altura Oce of Education and Foundation Scholarship the Corona Norco Unied Program, Altura Cares School District to ensure gied over 50 scholarship the well-being and overall recipients with health of local graduating personalized care kits to seniors. rough celebrate their volunteer eorts, the accomplishments. Altura team collectively

Lisa Luu, San Jacinto High School

Cole Lang, Shadow Hills High School 8 Altura Cares Impact Report 20202020 985 APPLICATIONS. 167 QUALIFICATIONS. 10 BUSINESSES. 3 WEEKS.

Our Small Business and nancial performance. Empowerment Grants were Extra points were given to created to ensure our existing Altura Members, which communities continued to represented 15% of the applicant thrive despite national pool. instability. Each qualifying application was scored based on We were honored to their written and video award $10,000 each to 10 application, business model, sustainability plan, consumer small businesses across reviews, ownership diversity, Riverside County. 97 Altura Cares Impact Report 2020 EMPOWERING THOSE WHO EMPOWER 107 Altura Cares Impact Report 2020

EMPOWERING AND ENHANCING FROM THE INSIDE OUT

Dollhouse Hair & Makeup selves by encouraging leads the way in collaborative positivity and beauty through artistry designed to empower service, philanthropy, and and enhance beauty from the education. Dollhouse’s team inside out. We are inspired by consists of award-winning, their mission to help others elevated freelance hair and become their most con dent makeup artists. 11 Altura Cares Impact Report 20202020

BREWING UP COMMUNITY SPIRIT

Route 30 Brewing Company programs, and leading the cras community as unique as Inland Empire Brewers Guild. their beer. Born and raised in eir dedication to their Riverside, just like its owners, neighborhood is invaluable to Route 30 has become a our community, so much so that community staple, and it’s not owners Eric Brummell and Tom just because of the beer. eir Creely were named the 2019 team is committed to Young Entrepreneurs of the Year supporting local food vendors by the Greater Riverside and musicians, philanthropic Chambers of Commerce. eorts to multiple community 127 Altura Cares Impact Report 2020

COLLEGE SCHOLARSHIPS

We empower dreams– and we believe no e Bonnie dream is too big. Each year, through our Gail Polis non-pro t foundation, Altura awards over Educational $50,000 in scholarships to high school Endowment: seniors in Riverside County. e quest for is higher education is one of life’s greatest Endowment is journeys, and all great journeys take time. in memory of We are committed to empowering the Bonnie Gail dreams of all our Members. Polis and is dedicated to a graduating high school senior In addition to general scholarships, the within the Riverside Uni ed School District Altura Foundation oers memorial (Arlington, King, North, Poly, Ramona) who scholarships established in legacy of four intends to pursue a degree in public very special community Members. Our CEO education (i.e. – Teacher, Counselor, also personally funds Altura's Future Leader Administrator, etc.). Scholarship – designed for a high school senior who embodies leadership e Terry Ferrone Memorial Scholarship: characteristics. is scholarship is in memory of Terry Ferrone and grants funds for a graduating Memorial Scholarships high school senior from John W. North or Poly High School. e Dr. Linda Wisher Educational Endowment: is endowment is in memory e Kimberly Jean Flores Memorial of Dr. Linda Wisher, a former member of Scholarship: is scholarship is in memory Altura’s Board of Directors. Recipients are of Kimberly Jean Flores, a former Canyon female students pursuing a career in Springs High School Student. To apply for education. this scholarship, you must be a graduating high school senior of Canyon Springs High Bernadette Miramis, Santiago High School School in Moreno Valley. Future Leaders Scholarship 137 Altura Cares Impact Report 2020

Altura Scholarship

To: Altura Cares

From: Jada Albizures

Dear Altura Credit Union Foundation:

ank you for providing scholarships to students within the Inland Empire. I am genuinely honored and proud to be selected as a recipient of the 2020 Altura Credit Union Foundation General Scholarship. is scholarship award of $1,000 will truly make a dierence in my life as I further my education. I cannot put into words how much I appreciate your investment into my future. I will be attending State University this fall as I work to obtain my Master’s Degree. I will be majoring in speech, language and hearing sciences in hopes of one day becoming a speech pathologist. Aer working in a hospital for several years to gain experience, I would like to visit other countries and provide help to others through pop up clinics. I remember being in elementary school and becoming embarrassed when I was unable to correctly pronounce certain words. My goal is to help others overcome similar speech obstacles that I once struggled with. Your generosity will allow me to pursue my dreams as I strive to make a positive dierence in our world. is scholarship will directly impact my nancial stress as I enter college during an unprecedented time in this country. I have been overwhelmed with the thought of student loans and college debt. ank you so much for believing in me. I will never be able to fully express my gratitude for your scholarship and your willingness to help me.

Sincerely, Jada Albizures 147 Altura Cares Impact Report 2020

At the heart of Altura Cares is our email to Michelle frontline team. We have been able to Gardner, sharing the assist dozens of Members in Member’s story and meaningful ways throughout 2020 asking how we can because of the compassion and possibly provide for attention to detail of our team her. I suggested a gi members who choose to seek new basket with a grocery ways to enrich lives. ese are just two store gi card to help of the many requests for assistance we with the holidays. But received in 2020 through our Member instead, Michelle Advocacy Program. responded that Altura Cares would “Our Member of 13 years has taken not only be providing some time o work since June to take the gi basket, but care of her 3-year-old daughter who would also be was diagnosed with brain cancer. On making a donation June 16th, doctors discovered a large toward her mass invading the right GoFundMe account. parieto-occipital regions of her brain. So today the Member e Member recently visited our San came into our branch Jacinto Branch to establish and we were so membership for her daughter to honored to award her deposit money they have been raising with a $250 grocery from donations. She was assisted by store gi card, books my BSR Anthony Funes who later for her daughter, informed me of the Member’s holiday decor to brighten up their situation. During her visit, the home, and a $500 deposit donation to Member told Anthony that she would her daughter’s GoFundMe account.” be transferring a large amount of money raised through GoFundMe and Submitted by Maricela Mendoza, wanted to ensure there would not be Branch Manager - San Jacinto any issues. Aer she le, I sent an 157 Altura Cares Impact Report 2020

FOR OUR TEAM

In April 2020, Altura diculties. e leadership introduced program features a 0% the Employee interest loan up to Hardship Program to $2,500 and the all team members. e opportunity to receive Hardship Program is additional Altura designed to assist Cares assistance. In employees during 2020, Altura funded their toughest days by 58 loans for employees resolving nancial totaling $143,350. $143,350 IN LOANS FUNDED FOR EMPLOYEES 167 Altura Cares Impact Report 2020

MILITARY

Our Members ght hard for a roughout the year, Altura Cares better life. So we ght to help them oered Food Pantry donations to grow and empower their dreams. Camp Anza, a low-income housing organization for veterans Altura Cares asked team members and their families, and spouses of to submit photos of themselves or deceased veterans. In 2020, Altura loved ones who served, or Cares also supported the currently serve, in the Armed Memorial Day Buddy Poppy Forces. For every photo submitted, Fundraiser at VFW Post 8547 by Altura Cares donated $20 to U.S. raising funds for local veterans Vets - Inland Empire, raising over who were experiencing the $1,200 for U.S. Vets. negative impacts of the pandemic Enriching the lives of veterans is and donating food, masks, and not conditional to Veteran’s Day. bandanas to attendees. 177 Altura Cares Impact Report 2020

Each Veteran’s Day, Altura Hernandez passed away Cares also highlights a shortly aer this veteran Member, this year recognition. We proudly recognizing the honorable recognize and honor Mr. U.S. Army Master Sergeant Hernandez’s legacy at his Larry Hernandez. local branch. Unfortunately, Mr. 187 Altura Cares Impact Report 2020

HOLIDAY CONTRIBUTIONS

As always, December was a employees wrote in for time for our team to rejoice holiday gis. Altura Cares through the Holiday selected 63 team members Hookup program. Altura and ful lled each speci c Cares’ annual Holiday request for them and their Hookup program is designed families. And, in true to provide for our team in tradition, our Altura Elves intentional ways. Every year, safely delivered gis Altura Cares encourages throughout the month of team members to send December, lighting up the requests and this year 115 spirits of our beloved team. 19 Altura Cares Impact Report 2020

e holiday spirit Members to either doesn’t stop at the door. arrive at Headquarters Altura Cares also on December 18th for extends the Holiday contactless pickup or to Hookup program to insteadopt for direct Members. is year the shipment. Altura Cares team received 78 submissions We also adopted 25 from Members and was student families from able to deliver to 36. To Edgemont Elementary safely ful ll each in Moreno Valley, delivery, the Altura providing gis and toys Elves asked the for over 75 children. 207 Altura Cares Impact Report 2020

17,521 Skip a Pays & Deferrals Granted

$309,000 Fees Waived

Financial Workshops Hosted 75 Throughout the County

0 Branches Closed During Pandemic

3 New Branches Opened During Pandemic 217 Altura Cares Impact Report 2020 $7,434,978 TOTAL DONATED BACK TO OUR COMMUNITY

$2,000,000

$1,500,000

$1,000,000

$500,000

$0 2015 2016 2017 2018 2019 2020