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Social Report Social Report 2014

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Social Report Social Report 2014 World Without Barriers. VTB Group Social report 2014 Social Social report 2014 World Without Barriers. VTB Group Social report 2014 Social Social report 2014  Abbreviations GRI GlobalReportingInitiative CPMS ComputerizedPropertyManagementSystem AOCRMS AutomatedOperationalandComplianceRiskManagementSystem (VTBBank(Azerbaijan) OJSCVTBBank(Azerbaijan (VTBBank(Armenia) CJSCVTBBank(Armenia (VTBBank(Belarus) CJSCVTBBank(Belarus (VTBBank(Belgrade) JSCVTBBank(Belgrade (VTBBank(Georgia) JSCVTBBank(Georgia (VTBBank(Kazakhstan) JSCVTBBank(Kazakhstan (VTBBank(Ukraine) PJSCVTBBank(Ukraine VTBBank JSCVTBBank BankofMoscow OJSCBankofMoscow BankofRussia CentralBankoftheRussianFederation (VTBAfrica,SA(Angola) BancoVTBAfrica,SA(Angola VTBBank(Austria) VTBBank(Austria)AG .VTBDC VTBDC,Ltd VTBCapital CJSCHoldingVTBCapital VTBLeasing OJSCVTBLeasing VTBRealEstate LLCVTBRealEstate VTBPensionFund JSCNPFVTBPensionFund VTBRegistrar CJSCVTBRegistrar VTBSpecializedDepository CJSCVTBSpecializedDepository .VTBInsurance InsuranceCompanyVTBInsurance,Ltd .VTBFactoring VTBFactoring,Ltd VTBGroup VTBGroupSocialReport VTB24 PJSCBankVTB24 Hals-Development OJSCHals-Development SUE StateUnitaryEnterprise GEF GlobalEnvironmentalFacility CJSC ClosedJoint-StockCompany Housingandcommunity Housingandcommunalservices SCC VTBShareholdersConsultativeCouncil CSR CorporateSocialResponsibility LetoBank PJSCLetoBank SME Smallandmedium-sizedenterprise IFRS InternationalFinancialReportingStandards .MultiCarta MultiCarta,Ltd MUE Municipalunitaryenterprise SupervisoryCouncil JSCVTBBankSupervisoryCouncil NRUHSE FSAEIHPENationalResearchUniversityHigherSchoolofEconomics OJSC OpenJoint-StockCompany LLC LimitedLiabilityCompany Report VTBGroupSocialReport2014 AML/CFT Anti-MoneyLaundering,Counter-TerroristFinancing Promstroybank OJSCPromstroybankofRussia RIA RussianImplementationAgency RSPP RussianUnionofIndustrialistsandEntrepreneurs GRImanagement SustainabilityReportingGuidelinesGlobalReportingInitiative VTBNorth-WestRegionalCenter North-WestRegionalCenterofJSCVTBBank CIS CommonwealthofIndependentStates TransCreditBank OJSCTransCreditBank DynamoManagementCompany CJSCManagementCompanyDynamo VTBGMC VTBGroupManagementCommittee ComplianceControlDivision VTBBank'sComplianceControlDivision USUE FSBEIHPEUralStateUniversityofEconomics AGFR ArtisticGymnasticsFederationofRussia VTB Group Social Report for 2014 2 Table of Contents MessagefromPresident–ChairmanofofJSCVTBBankManagementBoard 4 AboutVTBGroup 7 .1 BusinessProfile 11 .1.1 DevelopmentStrategy 14 .1.2 RiskManagement 15 .1.3 CorporateConduct 17 .2 VTBGroupGovernanceandManagementSystem 21 .2.1 ImprovementofCorporateGovernanceSystem 22 .2.2 SystemofComplianceandInternalControlforAnti-MoneyLaunderingandCounter-TerroristFinancing 23 .2.3 ComplianceSystem 23 .2.3.1 AML/CFT 25 .2.3.2 Anti-CorruptionMeasures 25 .2.3.3 CorporateSocialResponsibilityGovernance 26 .2.4 ApproachtoStakeholderEngagement 28 .2.5 Shareholders 30 .2.5.1 InstitutionalInvestors 33 .2.5.2 GovernmentRelations 35 .2.5.3 MarketEnvironment 37 .3 SupportforState-RunandSociallySignificantBusinesses 42 .3.1 SupportforStateandMunicipalGovernments 42 .3.1.1 ManufacturingIndustryDevelopment 45 .3.1.2 TransportInfrastructureDevelopment 45 .3.1.3 ModernizationofHousingandCommunalServices 49 .3.1.4 SocialInfrastructureDevelopment 51 .3.1.5 AgriculturalDevelopment 51 .3.1.6 SupportingSmallandMedium-SizedBusinessDevelopment 52 .3.2 DevelopmentofProductsandServicesforSmallandMedium-SizedBusinesses 53 .3.2.1 ImprovingEnvironmentforSmallandMedium-SizedBusiness 55 .3.2.2 ProvisionofRetailServicesofHighSocialImportance 58 .3.3 SupportforCustomersinHardship 59 .3.3.1 SupportforSpecificPopulationGroups 61 .3.3.2 SupportforHousing 65 .3.3.3 AvailabilityandQualityofBankingServices 66 .3.4 EnsuringAvailabilityofBankingServices 67 .3.4.1 CustomerSatisfactionSurvey 68 .3.4.2 ImprovingServiceQualityandIndividualDataPrivacyProtection 70 .3.4.3 InternalEnvironment 73 .4 HRManagementatVTBGroup 77 .4.1 EmployeeRecruitmentandRetention 78 .4.2  TrainingforCommonServiceStaff 81 3 .4.2.1 ManagementTraining 82 .4.2.2 DistanceLearning 83 .4.2.3 EmployeeMotivationandRemuneration 83 .4.3 RemunerationSystem 83 .4.3.1 EmployeeEvaluation 84 .4.3.2 Benefits 85 .4.3.3 EnhancingEmployeeSatisfactionandInvolvement 86 .4.3.4 InternalCommunicationsandCorporateCulture 86 .4.4 CorporateEvents 88 .4.4.1 VolunteerWork 89 .4.4.2 OccupationalHealthandSafety 90 .4.5 SocialEnvironment 93 .5 ApproachtoSponsorshipandCharity 97 .5.1 DevelopmentofBusinessEnvironment 97 .5.2 ImprovementoftheFinancialandBankingSystemoftheRussianFederation 97 .5.2.1 AttractionofInvestmentintheRussianEconomy 98 .5.2.2 StrengtheningInternationalCooperation 99 .5.2.3 SupportforSports 100 .5.3 SupportforProfessionalSports 100 .5.3.1 InvestmentinSportsFacilities 102 .5.3.2 PromotionofaHealthyLifestyle 102 .5.3.3 SupportforCultureandArts 102 .5.4 SupportfortheFineArts 102 .5.4.1 SupportforTheatricalandMusicalArt 103 .5.4.2 SupportforCinemaandMassMedia 105 .5.4.3 PreservationofCulturalHeritageandSupportforLiterature 105 .5.4.4 KeySocialProjects 106 .5.5 SupportforHealthcareInstitutionsя 106 .5.5.1 SupportforEducation 107 .5.5.2 SupportforSociallyVulnerableGroups 108 .5.5.3 NaturalEnvironment 109 .6 EnvironmentalPerformanceinAdministrativeActivitiesManagement 113 .6.1 SupportforEnvironmentalFinancing 116 .6.2 AbouttheReport 119 .7 Appendices 125 .8 CorporateSocialResponsibilityPerformance 126 .8.1 VTBGroupCompaniesinBusinessAssociations 128 .8.2 GRIContentIndex 130 .8.3 IndependentAssuranceReport 134 .8.4 ContactInformation 136 VTB Group Social Report for 2014 4 Message from President – Chairman of JSC VTB Bank Management Board TheVTBGroup’spre-provisionoperatingincomesaw agrowthof27%in2014,withthecost-to-income .ratio(CIR)decreasingfrom49%in2013to44% Theadoptionofanewdevelopmentstrategyfor2014- .16wasoneoftheGroup’smajormilestonesin2014 Focusedonmaximizingprofitmargins,thestrategyaims toimprovetherevenuestructurebyshiftingemphasis tohigher-marginbusinesslines,reducingcosts,and .boostingtheperformanceoftheGroupasawhole During2014,grosscorporateloansgrewby41% .year-on-yearandamountedtoRUR7,205billion Thecompaniesusedtheloanstheyreceivedfrom Groupbankstosustaintheircurrentbusiness needsandinvestinnewprojectsinstrategically importantsectorsoftheeconomy.VTB’sloan portfolioalsoincreasedthroughfundingprojects ofhighrelevanceforRussia’seconomicand LadiesandGentlemen, socialdevelopment.Forexample,in2014,VTB Bankfundedthemodernizationoftheairportsin WearepleasedtopresentourseventhSocial NizhnyNovgorodandMineralnyeVody,therepair Report,offeringacomprehensiveviewofwhatVTB offederalandregionalmotorwaysintheRepublic achievedin2014. ofBashkortostanandtheIrkutskOblast,andthe constructionofmodernmedicalcentersinBarnaul Thepastyearwasachallengingoneforallofus.The andOrsk.Inaddition,lastyeartheVTBGroup dropinoilpricesandthevolatilityoftheexchange continuedtolendtosmallbusinesses,regarding rateandkeyrateamidstanunstablepolitical themasakeyfactorinthegrowthofemployment .situationhadanegativeimpactontheRussian andthediversificationoftheeconomy economyandbankingsystemingeneral,including VTB’sfinancialresults.Despiteageneraldownturn Bytheendof2014,retailloansanddepositshad intheeconomy,theVTBGroup’sbusinessmodel alsoincreased.Retailloansgrewby28%,while provedtoberobustenoughtowithstandthisblow. depositsincreasedby17%,demonstratingpeople’s MessagefromPresident–ChairmanofJSCVTBBankManagementBoard trustandconfidenceintheVTBbrand.Giventhe termpartnersandcharityrecipients,wehelpedmany 5 unfavorablemarketsituation,Groupbanksadopted organizationsknownfortheirlongcommitmentto amoreflexibleapproachtodealingwithretail society,suchastheStateTretyakovGallery,Moscow’s customers,providingthemwithrefinancingand MasterskayaPetraFomenkoTheater,theKamaz debtrestructuringopportunities.Wecontinued Masterracingteam,andtheDynamoMoscowfootball oureffortsindevelopingproductsandservicesto club.In2014,wealsomadeaconsiderableeffortto ,reachpensioners,youngpeople,andothersocial extendthereachofourflagshipcorporateprogram groupsneedingsupport.TheBankofMoscow’s WorldWithoutTears,whichprovidescharitysupport .programPeopleofAction,whichprovidedpublic- to26children’shospitalsin20regionsofRussia sectoremployeeswithfavorabletermsforarangeof services,waswell-receivedbyconsumers.Wealso Atthesametime,wecontinuedtoreducecostsfor
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