Accessible Gloucester

Gloucester Tourist Information Centre

Accessible Gloucester Information for attractions, accommodation and facilities

1 | P a g e Last updated April 2013

Table of Contents Attractions

Gloucester Antiques Centre ...... 4

Gloucester Cathedral ...... 5

Gloucester Ski and Snowboard Centre ...... 6

Robinswood Hill Country Park ...... 7

Gloucester Folk Museum ...... 8

The House of the Tailor of Gloucester ...... 9

Barn Owl Centre of Gloucestershire ...... 10

The Soldiers of Gloucestershire Museum ...... 11

St James City Farm ...... 12

Waterways Museum Gloucester ...... 13

Gloucester Guildhall ...... 14

City Museum and Art Gallery ...... 15

City East Gate & Viewing Chamber ...... 16

WWT Slimbridge ...... 17

Blackfriars ...... 18

Self Guided Walks ...... 19

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Accommodation

Mecure Bowden Hall ...... 20

Holiday Inn Gloucester-Cheltenham ...... 21

Cheltenham Chase Hotel ...... 22

Lulworth Guest House ...... 23

Brookthorpe Lodge ...... 24

Edward Hotel ...... 25

Mulberry Housel ...... 26

Hatton Court Hotel ...... 27

Nicki’s Taverna ...... 28

Wharf House ...... 29

Hallmark Hotel ...... 30

Hatherley Manor Hotel ...... 31

City Lodge ...... 32

Centre Lodge ...... 33

Facilities Toilets ...... 34

Blue Badge & Accessible Parking ...... 35

Shopmobility ...... 36

Taxis ...... 37

Whilst every effort has been made to ensure the accuracy of the information contained in this document, the content is naturally subject to change and Gloucester Tourist Information Centre cannot guarantee its accuracy. Please contact the establishment prior to your visit for up to date information.

3 | P a g e Last updated April 2013 GLOUCESTER ANTIQUES CENTRE 99a High Orchard Street, Gloucester Quays, Gloucester, GL1 5SH Tel: 01452 529716 Email: [email protected] Web: www.gacl.co.uk Contact: Stephen Zacaroli (General Manager)

Access Statement No access statement available as yet. The building is fully accessible.

Parking No specific car parking area for centre. The Gloucester Waterways Museum has accessible car parking spaces, as does the multi-storey. Antique Centre accessible from multi-storey car park.

Website and further Limited access information available from the website under the ‘contact us’ information section.

Toilets Accessible toilets available on the second floor via lifts, which are reported to be DDA compliant.

Hearing Impaired There are no induction loops and no staff trained in sign language however Service Customers Dogs are welcome. Staff will always ensure that all visitors are evacuated in the event of an emergency.

Mobility impaired All floors are accessible via a lift. The lift is big enough for approximately 2 or 3 customers wheelchair users and the controls can be easily accessed. All exhibitions are easily accessible for a wheelchair user, but the smaller display areas may be somewhat over-crowded, which may not be as easily accessible. The café is on the second floor and is easily accessible for a wheelchair user.

Visually impaired There is Braille on the lift controls, however there is no large print or Braille customers documents available, either regarding the Centre or the emergency procedure. A very loud alarm is used in emergencies and staff always ensure that all visitors are evacuated.

Emergency situations Staff always ensure that all visitors are evacuated in the event of an emergency. A very loud alarm is used in such circumstances; however there is no audio, large print or Braille versions of the emergency procedure. There are also fire marshals. Refuge points are located on the landing of each stair well. At these points there is an intercom, which goes through to security offices at the Quays, who then are able to bring specific equipment if necessary.

Additional information N/A

4 | P a g e Last updated April 2013 GLOUCESTER CATHEDRAL 12 College Green, Gloucester, GL1 2LX Tel: 01452 528095 Email: [email protected] Web: www.gloucestercathedral.org.uk Contact: Bairbre Lloyd (Marketing Manager)

Access Statement Only available information is that listed on the website: www.gloucestercathedral.org.uk/index.php?page=facilities

Parking Disabled parking is available in Cathedral Close but this must be arranged in advance. Please telephone the Cathedral Office to arrange this.

Website and A free welcome leaflet is available at the main entrance listing facilities available for further visitors with disabilities including a site plan and an advised route for wheelchairs information users.

Toilets Accessible toilets at cloister level and coffee shop level. Collect keys from the restaurant or the shop.

Hearing Impaired Loop system in the Nave and the Quire. If you attend a service or concert then you Customers need to turn your hearing aid to ‘T’.

Mobility impaired Wheelchair lifts to East End and Quire. To use lifts you need to obtain a key and customers instructions from the shop or from the Verger. Wheelchairs can be provided if needed from the Cathedral.

Visually impaired There is a "touch and hear" centre to introduce the building to visually impaired customers visitors. They can also provide audio guides, large print and Braille guides.

Emergency Staff are fully trained in Health and Safety procedures to evacuate all visitors in the situations event of an emergency.

Additional There is access to the Restaurant from inside the Cathedral (via steps) and outside the information building. It has its own accessible toilet. Regrettably there no disabled access to the tower. Gift Shop and Coffee Shop is fully accessible.

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GLOUCESTER SKI & SNOWBOARD CENTRE Matson Lane, Gloucester, GL4 6EA Tel: 01452 874842 Email: [email protected] Web: www.gloucesterski.com Contact: Ian Lawrence

Access Statement No access statement.

Parking There are two accessible parking spaces available which is located 20 yards from the main entrance. You can drive up to the side of the building where there is a ramp for wheelchair users.

Website and further There is an adaptive skiing programme available from the website information Disabled Ski section), however customers need to phone Marian Thompson on 01452 505049 or email [email protected]. for further information regarding specific adaptive ski programmes.

Toilets One accessible toilet with a handrail located within the boot room (near main reception).

Hearing Impaired No facilities for those with hearing impairments. No flashing alarms or Customers induction loops.

Mobility impaired No lift available but once you are in the building it is all on one level. customers There is wheelchair access via the side of the lodge but visitors are advised to phone ahead of the visit so that staff can help.

Visually impaired No facilities for visually impaired. No Braille. customers

Additional information Accept Service Dogs. Adaptive Ski sessions are run by British Ski Club. Please contact Marian or Jennifer (above) for further information.

6 | P a g e Last updated April 2013 ROBINSWOOD HILL COUNTRY PARK Reservoir Road, Gloucester, GL4 6SX Tel: 01452 303206 Email: [email protected] Web: www.gloucester.gov.uk Contact: Ian Elthick

Access Statement No access statement.

Parking There is a small gravelled area, there is no sign indicating that it is for disabled parking, but cars do park there. Disabled visitors can also be dropped at the edge of this area, as there is a lower kerb and access is fairly easy, although slightly rough due to the gravel.

Website and further No additional information regarding access on the main website. information

Toilets Disabled toilets are located just outside the Wildlife Trust office which are locked but are accessible via a RADAR key (during daylight hours- ask in Wildlife Trust if customer does not have RADAR key). The outside toilet has Braille on the door.

Hearing Impaired No audio guide or induction loop available and no staff are trained in sign Customers language. Service Dogs are welcome.

Mobility impaired The picnic areas alongside the Wildlife Trust office may also be accessed as the customers kerb is low.

Visually impaired No Braille signs used except on the outside disabled toilet. Service dogs are customers permitted. There are no Braille guides available.

Emergency situations No specific procedure due to the outdoor nature of the attraction.

Additional information Due to the nature of the attraction, the slopes and terrain, not all areas can be accessed by visually impaired or mobility impaired visitors.

7 | P a g e Last updated April 2013 GLOUCESTER FOLK MUSEUM 103 Westgate Street, Gloucester, GL1 2PG Tel: 01452 396868 Email: [email protected] Web: www.gloucester.gov.uk/museums Contact: Vicki Hopson

Access Statement An Access Plan exists covering both City and Folk Museums.

Parking Attraction has no car parking of its own, the closest car park being located at the end of Westgate Street.

Website and further www.GloucesterMuseums.co.uk information

Toilets Accessible disabled toilets within the new education building in the Folk Museum garden. Additional toilets within the main museum.

Hearing Impaired Induction loop fitted. No audio trails currently available but plans exist for them. Customers

Mobility impaired Customers with mobility difficulties can access the Folk Museum shop, the touring customers gallery (which regularly changes) and the retro room – which all lie within the main Museum Tudor building. Customers can now also access the Victorian Classroom, Folk Museum garden, and out houses (Ironmonger’s, Wheelwright’s and Carpenter’s stores).

Visually impaired Large print labels – and further guides – will soon be introduced. Interior colours of customers museum being changed to help visually impaired visitors. Steps are clearly defined and Service Dogs welcome.

Emergency There are no flashing lights- just a regular fire alarm is sounded. Staff would clear situations building in an emergency and take note of visitor disabilities so that they can be specifically helped.

Additional Staff always willing to help as much as possible. information

8 | P a g e Last updated April 2013 HOUSE OF THE TAILOR OF GLOUCESTER 9 College Court, Gloucester, GL1 2HJ Tel: 01452 422856 Email: [email protected] Web: www.tailor-of-gloucester.org.uk Contact: Colin Nyland

Access Statement No access statement.

Parking Attraction has no car parking of its own. However, it is possible for mobility impaired visitors to call Gloucester Cathedral in advance of their visit and arrange to park their cars in College Green. From there it is possible to use a cobbled ramp to reach the pavement leading to The House of the Tailor of Gloucester.

Website and The website (www.tailor-of-gloucester.org.uk) is not speech enabled and has no further specific mention of access or facilities for disabled visitors (more content is planned). information No leaflet available, but again one is planned.

Toilets No customer toilets on premises.

Hearing Impaired No induction loop or BSL provision. Customers

Mobility impaired No step at entrance, door wide enough for shopmobility scooter, room enough inside customers for three shopmobility scooters at any one time. Although there is no lift to the upper floor, this area is covered by colour CCTV visible to customers on the ground floor. Objects can also be brought down from the upper level to the lower floor by staff to show customers.

Visually impaired No Braille or large print literature currently available but Service Dogs are welcome. customers

Emergency Small floor area is easily evacuated by volunteers. Upper floor fire escape is via the situations roof and then to College Street.

Additional N/A information

9 | P a g e Last updated April 2013 BARN OWL CENTRE Netheridge Farm, Netheridge Close, Gloucester, GL2 5LE Tel: 01452 383999 Email: [email protected] Web: www.barnowl.co.uk

Access Statement No access statement.

Parking Parking is available for disabled visitors and easily accessible to the Centre.

Website and No information regarding access on the website, although it states that visits can be further arranged for disabled visitors. information

Toilets There are accessible toilets available which are open all the time.

Hearing Impaired No specific facilities available at this stage. Customers

Mobility impaired No specific facilities at present however, the Centre is level and wheelchair users are customers welcomed.

Visually impaired There is a "touch and hear" centre to introduce the building to visually impaired customers visitors. The Barn Owl Centre can also provide audio guides, large print and Braille guides.

Emergency Staff are fully trained in Health and Safety procedures to evacuate all visitors in the situations event of an emergency.

Additional N/A information

10 | P a g e Last updated April 2013 SOLDIERS OF GLOUCESTERSHIRE MUSEUM 31 Commercial Road, Gloucester GL1 2ED Tel: 01452 522682 Email: [email protected] Web: www.glosters.org.uk Contact: George Streatfield (Curator)

Access Statement None, but there is the assumption that the Museum has a policy to provide access for all.

Parking Attraction has no car parking of its own. However, parking controlled by the Docks Trading Company is available directly outside the museum and is free for Blue Badge holders. They have 2 accessible car parking spaces outside the museum. From the car park to the museum there is a ramp but no kerbs to negotiate.

Website and www.glosters.org.uk does not appear to be speech enabled and does not specifically further information mention disabled access. Leaflet says “Facilities for disabled people” but is not specific.

Toilets There are Accessible male and female toilets by exit that are not locked.

Hearing Impaired No special facilities. Customers

Mobility impaired Lift to upper floor accessible to visitors using a ‘standard’ wheelchair (not motorised) customers and a small motorised wheelchair but would not be accessible to those in large motorised scooters or visitors with extremities in plaster.

Visually impaired Audio tour available but no large print guides. Many display cases have embossed customers plaques with Braille descriptions. Service Dogs welcome.

Emergency No flashing lights but staff would clear each room and lead any customers to safety. situations Wheelchair evacuation from the upper floor would be via Pridays Mill to Commercial Road.

Additional N/A information

11 | P a g e Last updated April 2013 ST JAMES CITY FARM Albany Street, Gloucester, Gloucester GLXXXXXX Tel: 01452 305728 Email: [email protected] Web: www.thefriendshipcafe.com/st_james_city_farm

Access Statement Yes there is an access statement.

Parking Parking directly outside the entrance of the Farm.

Website and further No further information on the website. information

Toilets Two toilets on the site, one of them being accessible. There are general facilities in the toilets for disabled visitors.

Hearing Impaired Customers Service dogs are accepted. No induction loop.

Mobility impaired customers No lift, all on one level and the doors are wide enough for wheelchairs.

Visually impaired customers Service Dogs are welcome. All the posters are in large print, but no Braille. There is no audio trail.

Emergency situations N/A

Additional information N/A

12 | P a g e Last updated April 2013 GLOUCESTER WATERWAYS MUSEUM Llathony Warehouse, The Docks, Gloucester, GL1 2EH Tel: 01452 318201 Email: [email protected] Web: www.gloucesterwaterwaysmuseum.org.uk Contact: Doreen Davies (General Manager)

Access Statement No access statement. There is a specific plan of the Gloucester Waterways Museum designed with wheelchair users in mind illustrating the most practical route around the museum. The floating exhibition located outside the museum is not accessible to wheelchair users.

Parking There are 2 – 4 blue badge bays located in front of Coots (close to the Museum). There are no time restrictions on these bays. Disabled visitors should display their blue badge in the window. If these bays are in use, visitors can use the car park in front of the Gloucester Waterways Museum with no time restrictions.

Website and further There is no access information on the Gloucester Waterways Museum website. information

Toilets There is one accessible toilet on level three, which is accessible via a lift (No RADAR Key needed). This toilet is DDA Compliant and has grab rails.

Hearing Impaired There are no additional facilities such as induction loops and there are no staff Customers trained in Sign Language. However Service Dogs are welcome.

Mobility impaired There is a lift to all areas. All areas inside the Museum are accessible to customers wheelchair users.

Visually impaired No specific adaptations of material, however the pictures and posters on the wall customers have a reasonably sized font. There are some videos as part of the exhibitions with sound which visually impaired customers would be able to hear.

Emergency situations Yes- staff trained for such situations.

Additional information The 45 Minute boat trips on board the Queen Bodicea can accommodate a few wheelchair users at time. Please note however that the area in which the Wheelchair user will be sitting is not under cover.

13 | P a g e Last updated April 2013 GLOUCESTER GUILDHALL 23 Eastgate Street, Gloucester, GL1 1NS Tel: 01452 503050 Email: [email protected] Web: www.gloucesterguildhall.co.uk Contact: Alex Cooke (Operations Co-ordinator)

Access Statement There is no access statement as such however there is a section entitled ‘Ticket Booking and Access Information’ on the website, stating that wheelchair access is available to the box office, the cinema, the theatre, the galleries and the café bar. This information is also on the brochure and both sources state that an induction loop is available in the cinema and theatre and that the brochure is available in large print or audio-described format. Both sources mention the complimentary ticket offered to carers of wheelchair-users.

Parking There is no private car parking facilities for the Guildhall. It is possible for wheelchair users to park in the Kings Walk multi-storey car park, which has a lift directly down to the Guildhall. The pavement outside is very level. Other parking facilities are around a 5-10 minutes’ walk, due to the pedestrian area of the City Centre.

Website and Information is provided on the website, www.gloucesterguildhall.co.uk - it provides access further information information under the ‘Access Statement’ section, stating that wheelchair access is available to all areas and that an induction loop and audio and/or large print documents are available on request. The site also requests that visitors contact the Guildhall if they have any specific requirements.

Toilets There are three accessible toilets, two on the second floor and one on the third floor. It is not possible for the toilets to be on the ground floor, since only the foyer and box office are situated there. The toilets do not require a RADAR key for access.

Hearing Impaired Induction loops are available for the theatre, the cinema, the Bluecoat Room and The Studio. Customers There are no staff specifically trained in sign language. Service Dogs are permitted. An audio- described brochure is available on request via the Box Office.

Mobility impaired Wheelchair access is available to all areas via the lift, which was designed with wheelchair customers users in mind. The lift has a mirror on one side and controls are situated to be easily useable by a wheelchair user. The counter is also at a suitable height to be used by a wheelchair user. Complimentary tickets are available to carers and Service Dogs are permitted.

Visually impaired There is no standard Braille or audio guides however, information can be provided in these customers formats on request.

Emergency A loud alarm and lights are used for hearing and visually impaired visitors. Staff would always situations evacuate all visitors and ensure that wheelchair users and visually and hearing impaired visitors are also evacuated. There is also an Evacuation Chair available and most staff (all Duty Managers) are trained to use it.

Additional Staff are always willing to help and assist in any way possible and the Guildhall requests that information visitors contact them to discuss any requirements.

14 | P a g e Last updated April 2013 CITY MUSEUM & ART GALLERY Brunswick Road, Gloucester, GL1 1HP Tel: 01452 396313 Email: [email protected] Web: www.gloucester.gov.uk/museums Contact: Angela Smith (General Manager)

Access Statement An Access Plan exists covering both City and Folk Museum.

Parking Attraction has no car parking of its own. It is advisable for disabled visitors to park in St Michaels Square Car Park further down Brunswick Road or Hampden Way Car Park (situated off Brunswick Road near the Shopmobility).

Website and further www.gloucester.gov.uk/museums is speech enabled and has links to page to information download Browsealoud software, facts about disability in UK and minicom service for hearing impaired (via City Council)

Toilets Two accessible toilets – complete with panic buttons in foyer. These toilets are not locked.

Hearing Impaired Induction loops in foyer and Wheatstone Hall. Customers

Mobility impaired Accessible lift to upper floor. All display cabinets spaced to allow wheelchair customers access.

Visually impaired No large print guide books or Braille but 16 point plus print is used on display customers labels.

Emergency situations No flashing lights are used- just a regular fire alarm. Staff would clear building in an emergency and take note of visitor disabilities so that they can be specifically helped. Service Dogs welcome. There is an Evacuation Chair also available.

Additional information Most staff have undertaken Disability Awareness Training.

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CITY EASTGATE Eastgate Street, Gloucester, GL1 1PU Tel: 01452 396313 Email: [email protected] Web: www.gloucester.gov.uk/museums Contact: c/o Angela Smith (General Manager)

Access Statement No access statement.

Website and Information available from www.gloucester.gov.uk/museums. This website is speech further enabled and has links to page to download Browsealoud software, facts about information disability in UK and minicom service for hearing impaired (via City Council )

Toilets None.

Hearing Impaired No facilities. Customers

Mobility impaired No facilities. customers

Visually impaired No facilities. customers

Emergency No facilities. situations

Additional N/A information

16 | P a g e Last updated April 2013 WWT Slimbridge Slimbridge, Gloucestershire, GL2 7BT Tel: 01452 891900 Email: [email protected] Web: www.wwt.org.uk

Access No access statement although disabled information available to view on the website. Statement

Parking There are two rows of disabled parking spaces close to the main entrance ramp.

Website and www.wwt.org.uk/visit-us/slimbridge further information

Toilets There are six accessible toilets at WWT Slimbridge. Two of them are situated in the foyer and three of them are downstairs in the visitor centre (near the restaurant, the gallery and the discovery centre). There is also an accessible toilet near the canoe safari at the back of the grounds.

Hearing Slimbridge cinema contains a T Loop. Impaired Customers

Mobility There are ramps up to all buildings in the grounds and the hides are also accessible (with impaired the exception of the top floor of the Holden Tower). Most of the paths are tarmac based. customers WWT Slimbridge has a selection of wheelchairs available for visitors including electric ones. Minimum voluntary donation of £5.00 per scooter towards the maintenance of the equipment. To ensure that you get one please ring 01453 891900 in advance of your visit.

Visually Interpretation signage around the site is in large print, however there is no Braille. impaired customers

Emergency Trained first aiders on site who wear high-vis jackets to distinguish themselves, no specific situations evacuation procedures for disabled visitors.

Additional Most bird hides are wheelchair friendly (excluding one). Elephant feet are due to arrive soon information for use in the restaurant (Elephant Feet adjust the level of the table to suit wheelchair user needs).

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BLACKFRIARS Ladybellegate Street, Gloucester, GL1 2HN Tel: 01452 396386 Email: [email protected] Contact: Sarah Gilbert

Access No access statement. Statement

Parking Attraction has no car parking of its own, the closest car park being located adjacent to the attraction.

Website and www.english-heritage.org.uk/daysout/properties/blackfriars/ No information regarding further accessibility on website. information www.gloucesterblackfriars.co.uk No information regarding accessibility on website.

Toilets Public toilet suitable for guests who use a wheelchair.

Hearing Flashing alarms, but no induction loops. Impaired Customers

Mobility Lift available but not suitable for motorised wheelchair users. Some routes/pathways impaired throughout the attraction suitable for visitors with limited mobility. Routes/pathways customers throughout the attraction suitable for wheelchair users.

Visually No facilities for visually impaired. No Braille. impaired customers

Emergency No specific procedure in place for visual or hearing impaired customer. situations

Additional Non smoking throughout premises. information

18 | P a g e Last updated April 2013 SELF GUIDED WALKS (ACCESSIBILITY ASSESSMENT CONDUCTED BY THE FRIENDS OF SHOPMOBILITY) Printed copy available to purchase from Gloucester Tourist Information Centre for 10p.

Via Sacra Walk Accessible. Scissor lift in Cathedral not available for use with a scooter –weight limit. However staff extremely helpful and will push a visitor if necessary. Suggest ringing before to ensure staff available.

Martyr’s Walk Accessible although St Mary’s Gateway requires negotiation of a metal barrier, possible on a medium sized scooter. St Mary’s Street - Narrow pavement, St Oswald’s Priory - Gravel paths and benches. Parliament Room and Folk Museum - steps with no handrails. All notices on walk readable from a scooter.

Monks and Maritime Walk Walk is fully accessible. The gate from the Priory grounds to the canal side is closed at weekends and at dusk, because of the proximity to the college. The docks surfaces are varied and not always smooth. Bridges over the Dry Docks and Neilson's Boat Yard need care in crossing – steep slope, movement.

Old Father Time and Bell Walk Accessible by scooter.

Park and Spa TBA

Eastgate Street Walk accessible except the Guildhall (Late 1800’s). Guildhall is a listed building, on many different levels. Staff assistance required to use scissor lift.

Potter and Pilgrims Not fully accessible: New Inn (circa 1440) – courtyard accessible but entrance off this has a step. Two steps to the ladies toilet. Interior accessible via main entrance. 26 Westgate St – 1 steep step. St Michaels Tower – not always open. Top of tower accessible only by staircase.

Civic Trust Walk All parts of the walk accessible by scooter. Guide extremely helpful and fully aware of differing needs.

Please be aware that these walks are subject to possible changes in route. Please ask a member of staff for up to date information on the walks.

19 | P a g e Last updated April 2013 MERCURE BOWDEN HALL Bondend Road, Upton St Leonards, Gloucester, GL4 8ED Tel: 0844 8159077 Email: [email protected] Web: www.mecure.com

ACCESS TO PUBLIC AREAS Level access (i.e. no steps or thresholds), or access by a ramp or lift: from the entrance to reception to a public toilet to one or more bedrooms to the lounge to the bar to the swimming pool to the gym/leisure centre

BEDROOMS AND BATHROOMS: GENERAL Bedroom furniture can be re-arranged if requested by the guest Bedrooms with non-allergic bedding (e.g. non-feather pillows) available Bathroom(s) available with: separate shower unit bath with shower bath Separate shower units: with support handrails available with fixed shower seats or shower chairs available Baths with support handrails available WCs with handrails available Bathrooms have an emergency call system available

BEDROOMS: FOR GUESTS WHO USE A WHEELCHAIR Bedrooms with en suite bathrooms suitable for guests who use a wheelchair

GENERAL QUESTIONS Proprietors / staff available 24-hours Emergency evacuation procedures for guests with disabilities Staff have disability awareness training Non-smoking policy throughout establishment Services for guests with hearing impairments: emergency call system with vibrating pads (if fire alarm is activated) emergency call system with flashing lights (if fire alarm is activated) Services for guests with visual impairments: restaurant/bar menus/bar prices available in large print format tactile route within or outside the premises

PARKING Designated parking provided for guests with disabilities within about 50 metres from the main entrance Drop-off point for guests immediately outside the main entrance Route from the parking area to the entrance is: flat, (i.e. without steps)

20 | P a g e Last updated April 2013 HOLIDAY INN GLOUCESTER-CHELTENHAM Crest Way, Barnwood, Gloucester, GL4 3RX Tel: 0871 9429034 Email: [email protected] Web: www.holidayinn.com

BEDROOMS AND BATHROOMS: GENERAL Bedroom furniture can be re-arranged if requested by the guest Bedrooms with non-allergic bedding (e.g. non-feather pillows) available Bathroom(s) available with: bath with shower Baths with support handrails available WCs with handrails available Bathrooms have an emergency call system available

BEDROOMS: FOR GUESTS WHO USE A WHEELCHAIR Bedrooms with en suite bathrooms suitable for guests who use a wheelchair

GENERAL QUESTIONS Proprietors / staff available 24-hours Emergency evacuation procedures for guests with disabilities Staff have disability awareness training Non-smoking policy throughout establishment Services for guests with hearing impairments: emergency call system with vibrating pads (if fire alarm is activated) emergency call system with flashing lights (if fire alarm is activated) other: T-Loop Services for guests with visual impairments: no guest information in large print format restaurant/bar menus/bar prices available in large print format

21 | P a g e Last updated April 2013 CHELTENHAM CHASE Shurdington Road, Brockworth, Gloucester, GL3 4PB Tel: 01452 519988 Email: [email protected] Web: www.qhotels.co.uk

BEDROOMS AND BATHROOMS: GENERAL Bedroom furniture can be re-arranged if requested by the guest Bedrooms with non-allergic bedding (e.g. non-feather pillows) available Bathroom(s) available with: bath with shower Separate shower units: with support handrails available with fixed shower seats or shower chairs available Baths with support handrails available WCs with handrails available

BEDROOMS: FOR GUESTS WHO USE A WHEELCHAIR Bedrooms with en suite bathrooms suitable for guests who use a wheelchair Bedrooms with separate, private or shared bathrooms, suitable for guests who use a wheelchair (i.e. not en suite)

GENERAL QUESTIONS Proprietors / staff available 24-hours Emergency evacuation procedures for guests with disabilities Staff have disability awareness training Non-smoking policy throughout establishment Services for guests with hearing impairments: emergency call system with vibrating pads (if fire alarm is activated) emergency call system with flashing lights (if fire alarm is activated) Services for guests with visual impairments: guest information in large print format restaurant/bar menus/bar prices available in large print format

22 | P a g e Last updated April 2013 LULWORTH GUEST HOUSE 12 Midland Road, Gloucester, GL1 4UF Tel: 01452 521881 Email: [email protected]

ACCESS TO PUBLIC AREAS Level access (i.e. no steps or thresholds), or access by a ramp or lift: from the entrance to reception to one or more bedrooms to the lounge

BEDROOMS AND BATHROOMS: GENERAL Bedroom furniture can be re-arranged if requested by the guest Bathroom(s) available with: separate shower unit bath with shower

BUILDING ENTRANCE There are steps to the main entrance Number of steps to main entrance 7 Handrail by the steps

GENERAL QUESTIONS Proprietors / staff available 24-hours Non-smoking policy throughout establishment

RESTAURANT / BREAKFAST / DINING ROOM Meals for guests with special dietary requirements Non-smoking area in restaurant / breakfast / dining room lounge

23 | P a g e Last updated April 2013 BROOKTHORPE LODGE Stroud Road, Brookthorpe, Gloucester, GL4 0UQ Tel: 01452 812645 Email: [email protected] Web: www.brookthorpelodge.demon.co.uk

ACCESS TO PUBLIC AREAS Level access (i.e. no steps or thresholds), or access by a ramp or lift: from the entrance to reception (loose Cotswold Stone chippings) to a public toilet to one or more bedrooms to the lounge to the bar

BEDROOMS AND BATHROOMS: GENERAL Bedroom furniture can be re-arranged if requested by the guest Bedrooms with non-allergic bedding (e.g. non-feather pillows) available Bathroom(s) available with: separate shower unit (small step in to shower) Separate shower units: with support handrails available (small step in to shower) WCs with handrails available

GENERAL QUESTIONS Proprietors / staff available 24-hours Emergency evacuation procedures for guests with disabilities Non-smoking policy throughout establishment Services for guests with hearing impairments: emergency call system with vibrating pads (if fire alarm is activated) Services for guests with visual impairments: restaurant/bar menus/bar prices available in large print format

RESTAURANT / BREAKFAST / DINING ROOM Level access (i.e. no steps or thresholds), or access by ramp or lift Non-smoking area in restaurant / breakfast / dining room bar lounge

24 | P a g e Last updated April 2013 EDWARD HOTEL 88-92 London Road, Gloucester, GL1 3PG Tel: 01452 525865 Email: [email protected] Web: www.edwardhotel-gloucesrer.co.uk

ACCESS TO PUBLIC AREAS Level access (i.e. no steps or thresholds), or access by a ramp or lift: to one or more bedrooms to the lounge to the bar

BUILDING ENTRANCE There are steps to the main entrance Number of steps to main entrance 8

GENERAL QUESTIONS Proprietors / staff available 24-hours Non-smoking policy throughout establishment

PARKING Designated parking provided for guests with disabilities no within about 50 metres from the main entrance Drop-off point for guests immediately outside the main entrance Route from the parking area to the entrance is: with a ramp

25 | P a g e Last updated April 2013 MULBERRY HOUSE 2a Heathville Road, Gloucester, GL1 3DP Tel: 01452 720079 Email: [email protected] Web: www.the-mulberry-house.co.uk

ACCESS TO PUBLIC AREAS Level access (i.e. no steps or thresholds), or access by a ramp or lift: from the entrance to reception to a public toilet to the lounge

BEDROOMS AND BATHROOMS: GENERAL Bedroom furniture can be re-arranged if requested by the guest Bedrooms with no fitted carpets available Bathroom(s) available with: separate shower unit bath with shower

BUILDING ENTRANCE There are steps to the main entrance Number of steps to main entrance 1

GENERAL QUESTIONS Proprietors / staff available 24-hours Non-smoking policy throughout establishment

26 | P a g e Last updated April 2013 HATTON COURT HOTEL Upton Hill, Upton St Leonards, Gloucester, GL4 8DE Tel: 01452 617412 Email: [email protected] Web: www.hatton-court.co.uk

ACCESS TO PUBLIC AREAS Level access (i.e. no steps or thresholds), or access by a ramp or lift: from the entrance to reception to a public toilet to the lounge to the bar

BEDROOMS AND BATHROOMS: GENERAL Bedrooms with non-allergic bedding (e.g. non-feather pillows) available Bathroom(s) available with: separate shower unit bath with shower bath

GENERAL QUESTIONS Proprietors / staff available 24-hours Non-smoking policy throughout establishment

27 | P a g e Last updated April 2013 NICKI’S GUEST HOUSE & TAVERNA 105-107 Westgate Street, Gloucester, GL1 2PG Tel: 01452 617412

ACCESS TO PUBLIC AREAS Level access (i.e. no steps or thresholds), or access by a ramp or lift: from the entrance to reception to a public toilet to the lounge to one or more bedrooms

BEDROOMS AND BATHROOMS: GENERAL Bedrooms with non-allergic bedding (e.g. non-feather pillows) available Bathroom(s) available with: separate shower unit

GENERAL QUESTIONS Proprietors / staff available 24-hours Non-smoking policy throughout establishment

PARKING Route from the parking area to the entrance is: flat, (i.e. without steps)

28 | P a g e Last updated April 2013 WHARF HOUSE Over, Gloucester, GL2 8DB Tel: 01452 332900 Email: [email protected] Web: www.thewharfhouse.co.uk

ACCESS TO PUBLIC AREAS Level access (i.e. no steps or thresholds), or access by a ramp or lift: to a public toilet to the lounge to the bar

BEDROOMS AND BATHROOMS: GENERAL Bedrooms with non-allergic bedding (e.g. non-feather pillows) available Bathroom(s) available with: bath with shower bath

GENERAL QUESTIONS Non-smoking policy throughout establishment

PARKING Drop-off point for guests immediately outside the main entrance Route from the parking area to the entrance is: flat, (i.e. without steps)

RESTAURANT / BREAKFAST / DINING ROOM Meals for guests with special dietary requirements available on request Non-smoking area in restaurant / breakfast / dining room bar lounge

29 | P a g e Last updated April 2013 HALLMARK HOTEL Matson Lane, Robinswood Hill, Gloucester, GL4 6EA Tel: 01452 525653 Email: [email protected] Web: www.hallmarkhotels.co.uk

ACCESS TO PUBLIC AREAS Level access (i.e. no steps or thresholds), or access by a ramp or lift: from the entrance to reception to a public toilet to one or more bedrooms to the lounge/bar to the swimming pool to the gym/leisure centre

BEDROOMS AND BATHROOMS: GENERAL Bed rooms can be re-arranged if requested by guest Bedrooms with non-allergic bedding (e.g. non-feather pillows) available Bathroom(s) available with bath with shower level entry shower with support handrails with fixed shower seats available bedrooms with en-suites suitable for guests who use a wheelchair bathrooms have an emergency call system

GENERAL QUESTIONS Proprietors / staff available 24-hours Non-smoking policy throughout establishment emergency evacuation procedure for guests with disabilities services for guests with hearing impairments emergency call system with vibrating pads (if fire alarm is activated)

PARKING Designated parking provided for guests with disabilities Within about 50 metres from the main entrance Drop-off point for guests immediately outside the main entrance Route from the parking area to the entrance is: Flat (i.e. without steps) with ramp

BUILDING ENTRANCE There are steps to main entrance Number of steps to main entrance – 6 Handrail by the steps Ramp to main entrance

RESTAURANT / BREAKFAST / DINING ROOM Level access (i.e. no steps or thresholds), or access by ramp or lift Meals for guests with special dietary requirements Non-smoking area in restaurant / breakfast / dining room bar/lounge 30 | P a g e Last updated April 2013 HATHERLEY MANOR HOTEL Down Hatherley Lane, Down Hatherley, Gloucester, GL2 9QA Tel: 01452 730217 Email: [email protected] Web: www.hatherleymanor.co.uk

ACCESS TO PUBLIC AREAS Level access (i.e. no steps or thresholds), or access by a ramp or lift: from the entrance to reception to a public toilet to one or more bedrooms to the lounge to the bar

BEDROOMS AND BATHROOMS: GENERAL Bedrooms with non-allergic bedding (e.g. non-feather pillows) available Bathroom(s) available with bath with shower bedrooms with en-suites suitable for guests who use a wheelchair

GENERAL QUESTIONS Proprietors / staff available 24-hours Non-smoking policy throughout establishment

BUILDING ENTRANCE There are steps to main entrance Number of steps to main entrance – 1 Ramp to main entrance

31 | P a g e Last updated April 2013 CITY LODGE 72 Weston Road, Gloucester, GL1 5AX Tel: 01452 526380 Email: [email protected] Web: www.citylodgeguesthouse.co.uk

ACCESS TO PUBLIC AREAS Level access (i.e. no steps or thresholds), or access by a ramp or lift: from the entrance to reception

BEDROOMS AND BATHROOMS: GENERAL Bathroom(s) available with Seperate shower unit

GENERAL QUESTIONS Non-smoking policy throughout establishment

PARKING Within about 50 metres from the main entrance Drop-off point for guests immediately outside the main entrance Route from the parking area to the entrance is: with steps and no ramp

BUILDING ENTRANCE There are steps to main entrance Number of steps to main entrance – 3

32 | P a g e Last updated April 2013 CENTRE LODGE 12 Arthur Street, Gloucester, GL1 1QY Tel: 01452 522243 Email: [email protected] Web: www.centrelodgegloucester.co.uk

ACCESS TO PUBLIC AREAS Level access (i.e. no steps or thresholds), or access by a ramp or lift: from the entrance to reception to one or more bedrooms

BEDROOMS AND BATHROOMS: GENERAL Bathroom(s) available with Separate shower unit

GENERAL QUESTIONS Non-smoking policy throughout establishment

PARKING Route from the parking area to the entrance is: with steps and no ramp

BUILDING ENTRANCE There are steps to main entrance Number of steps to main entrance – 8 handrail by steps

RESTAURANT / BREAKFAST / DINING ROOM Non-smoking area in restaurant / breakfast / dining room

33 | P a g e Last updated April 2013 TOILETS IN GLOUCESTER

Community Toilet Scheme The City Council have a number of public conveniences situated in the city centre and operate a Community Toilet Scheme where businesses & organisations allow the public to use their toilet facilities free of charge during normal opening hours without the need to purchase any of their products or services.

Public Toilets  Westgate Street Car Park (7am-7pm)  Gloucester Bus Station (7.30am-7.30pm)  St Oswald’s Retail Park (7am-7pm)  Gloucester Park (8.30am-3.45pm)

Accessible Toilets

 Robert Raikes House – Toilet on ground floor, kept locked but key available from member of staff.  GL1 – Ramps and lifts to all areas.  Gloucester Guildhall – Lift  The Mall – Lift  Debenhams – Lift  McDonalds – On the ground floor, need to request a key from behind the counter  Gloucester Park – One in Tudor Cottage and one by the Aviary.  Gala Bingo – Ground floor level, no key needed. Open all the time. The Regal – Lift to go down to toilets.  Robinswood Hill Country Park  Waterstones – One toilet at the back on upper floor accessible by lift – right at the back in the children’s section – no key needed  Costa – Disabled but don’t need a key – on one level  Café Nero – Disabled toilet – key available behind counter

Toilets with RADAR Key Access

 Gloucester Park  Waterwells Park and Ride  Kings Square (By Pulp Records)  Waterpoet – On the ground floor. RADAR Key needed.  Westgate Street Car Park  St Oswald’s Retail Park

34 | P a g e Last updated April 2013 BLUE BADGE PARKING

 Blue Badge holders can park on double yellow or single yellow lines for up to 3 hours – but they must display a time clock showing when they parked (clock issued with Blue Badges)

 Blue Badge holders are not allowed to park on Double Kerb Markings. This is one or two vertical stripes going from the top of the kerb to the road edge

 Blue Badge holders can park in a disabled bay without a time clock (unless there are time restrictions in place)

 Blue Badge holders are not allowed to park in a Bus Stop (during hours of operation), Taxi ranks, red routes or Urban Clearways, loading bays or whilst a ban on loading or unloading is in force. Bus, tram or cycle lanes or tracks, School ‘keep clear’ markings, Pedestrian crossings (Zebra, Pelican, toucan and puffin crossings) including areas marked with zig-zag lines.

 Ensure you are parked fully in marked bays.

 Blue Badge holders must not park in reserved spaces such as Permit Holders, Doctors, Local Residents.

 Blue Badge holders cannot park in Pedestrian Zones, unless there is a designated bay for Disabled Badge holders.

 Blue Badge holders cannot park on the pavement.

ACCESSIBLE PARKING BAYS

 There are a small number of bays in the Oxebode, but outside the bay parking is prohibited due to a 24 hour loading ban.

 There are a small number of bays in Northgate Street outside Peacocks, but again outside the bays parking is prohibited due to the pedestrian zone.

 There are a small number of bays in Eastgate Street, but Blue Badge holders must be aware that there are also loading bays and it is prohibited to park in loading bays.

 Blue Badge holders can park in City Council Car parks free of charge for 3 hours but must ensure a valid Blue Badge is clearly displayed and the time clock is set showing the time of arrival.

City Council Car Parks are as follows:  Hampden Way Car Park – 7 accessible/motorcycle spaces  Longsmith Street Multi-storey Car Park - 17 accessible spaces / 16 parent and child spaces  Ladybellegate Street Car Park – 7 accessible spaces  Hare Lane North Car Park – 1 accessible space  Hare Lane South Car Park – 6 accessible spaces  Eastgate Centre Roof Top Car Park – 20 accessible spaces / 20 parent and child spaces  GL1 Leisure Centre Car Park – 10 accessible spaces / 6 parent and child spaces  Kings Square Multi-storey Car Park – 4 accessible spaces  North Warehouse Car Park – weekends and bank holidays only - no designated accessible spaces An out of date badge must be  Station Road Car Park – 2 accessible spaces renewed within two weeks.  St Michael’s Square Car Park – 1 accessible space (To renew a Disabled Badge in  St Oswalds Car Park 1 – 8 accessible spaces Gloucester contact Disabled Badge  Westgate Car and Coach Park – 4 accessible spaces Section 01242 532498)

Bays without time restrictions can be found on Upper Quay Street and Eastgate Street opposite Mecca Bingo

35 | P a g e Last updated April 2013 SHOPMOBILITY 1 Hampden Way, Gloucester, GL1 1SX Tel: 01452 302871 Email: [email protected] Web: www.gloucester.gov.uk

Shopmobility can be used by anybody who has limited mobility. You do not need to be registered as disabled. In normal circumstances, the minimum age for all motorised vehicles is 14, and if under 18, vehicles can only be issued under carer supervision.

Every customer needs to register with Shopmobility before being allowed to take out a vehicle. Shopmobility staff will take some personal details including name, address, date of birth, contact number, weight range and type of vehicle required.

You will also be required to read fully our terms and conditions and sign to state that you have read and understood them. You will have a copy of these for your reference and Shopmobility will keep a copy.

It would be very helpful if you could bring a form of photo ID e.g.:

. Driver's Licence . Blue badge . or confirmation of your address e.g. a utility bill

Booking a scooter

To book a scooter/wheelchair please call 01452 302871, preferably as far in advance as possible. If calling outside office hours please leave a message on our answerphone. Booking is essential to secure your choice of vehicle due to high demand.

Equipment

We have a wide range of mobility vehicles available:

. City Centre Shopmobility i. 33 mobility scooters (3 & 4 wheels available) ii. 10 day hire wheelchairs iii. 10 long term hire wheelchairs iv. 2 power chairs v. 2 battery chairs

How much does it cost?

There is a daily hire charge of £3 payable at the time that the scooter is collected. An annual membership will ocst just £24. All registered users are invited into the scheme.

If you would like to help by donating a piece of equipment or with a cash donation, please call in, phone us or talk to a member of staff at either Shopmobility site.

Opening Hours

Monday to Friday 9.30am - 5.00pm Saturday 9.30am - 5.00pm

36 | P a g e Last updated April 2013 TAXIS WITH ACCESSIBLE FACILITIES

TAXI COMPANY WHEELCHAIR MOBILITY RAMP CONTACT ACCESSIBLE? SCOOTER INFORMATION NUMBER ACCESSIBLE? Abbey Yes No Ramp in to taxi 01452 555505 available Andy Cars Yes Yes Ramp in to taxi 01452 523000 (in certain taxis) available Associated Yes No Ramp in to taxi, 01452 311700 scooters would need to be disassembled Cathedral Yes No Ramp in to taxi 01452 371635 available J Hayward Yes Yes Ramp in to taxi 07850732908 available

People Carrier Yes No Ramp in to taxi 01452 555666 available

When booking your taxi, please explain your requirements so the taxi company can ensure that an accessible taxi is sent to your location.

37 | P a g e Last updated April 2013