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NKSJ Holdings Corporate Responsibility Communication

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NKSJ Holdings Corporate Responsibility Communication CORPORATE RESPONSIBILITY COMMUNICATION CSR Communication Report CONTENTS Editorial Policy · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · ·2 Covered Organizations NKSJ Group at a Glance · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · 3 This report covers NKSJ Holdings, its affiliated Group Top Commitment · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · 4 companies and foundations in Japan and overseas. Management Strategies and CSR · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · ·5 It also features some activities by Group company CSR Management Framework · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · 6 agencies and their national organizations. Measures and Training to Ensure Penetration of CSR Efforts throughout Business Processes · · · · · · · 7 Stakeholder Dialogues to Deepen CSR · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · ·9 Declarations to Society and Participation in CSR Initiatives · · · · · · · · · · · · · · · · · · · · · 10 Reporting Period This report relates mainly to initiatives in FY2012 Highlights NKSJ Group’s CSR Promotion · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · ·11 (April 1, 2012 to March 31, 2013) but also contains CSR Milestones of the NKSJ Group—Continuous Evolution of the NKSJ Group’s CSR · · · · · · · · · · · ·13 some initiatives and policies in FY2013 to provide NKSJ Group’s Targets and Progress of Major CSR Issues · · · · · · · · · · · · · · · · · · · · · · · 15 updated information. External Recognition · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · ·16 Material Issue 1 Publication Providing Safety and Security for the Society · · · · · · · · · · · · · · · · ·17 Annually [2012 TOPICS] First in the World to Acquire ISO39001 Certification to Address Road Traffic Accidents Globally · · · ·18 Referenced Guidelines Safety and Security through Insurance · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · ·19 • Sustainability Reporting Guidelines (Version Support for Disaster Prevention · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · 22 3.1), Global Reporting Initiative Prevention of Traffic Accidents · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · ·23 • ISO26000: Guidance on Social Responsibility Services for Realization of Quality of Life (QOL) · · · · · · · · · · · · · · · · · · · · · · · · · · ·25 • United Nations Global Compact Material Issue 2 • United Nations Guiding Principles on Business Tackling Global Environmental Issues—Focusing on Climate Change · · · · 27 and Human Rights [2012 TOPICS] • ISO14064-1: Specification with guidance at Working Together with Stakeholders Closely to Pass on a Sustainable Society to Future Generations · · · · 28 the organization level for the quantification Adaptation to Climate Change · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · ·29 and reporting of greenhouse gas emissions Mitigation of Climate Change · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · 31 and removals Preservation of Biodiversity · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · 33 • Environmental Reporting Guidelines (2012 Material Issue 3 Version), Ministry of the Environment, Japan Providing Sustainable and Responsible Financial Services · · · · · · · 35 • Sustainability Reporting Guidelines–SPI Report [2012 TOPICS] Guide, Network for Sustainability Communication Contributing to the Development of a Sustainable Society by Providing Financial Products to Promote CSR-driven Companies · · · · · · · · · · · · · · · 36 Planning and Editing Contributing to a Sustainable Society through Financial Services · · · · · · · · · · · · · · · · · · 37 Building a Responsible Investing Framework · · · · · · · · · · · · · · · · · · · · · · · · · · · ·39 Corporate Planning Department, NKSJ Holdings, Inc. 26-1, Nishi-Shinjuku 1-chome, Shinjuku-ku, Tokyo Material Issue 4 160-8338, JAPAN Community Involvement and Development—Partnership with NGOs · · · ·41 E-mail: [email protected] [2012 TOPICS] NKSJ Volunteer Days— Encouraging Employees’ Individual Efforts · · · · · · · · · · · · · · 42 TEL: +81-3-3349-3000 NKSJ Volunteer Days by World-Wide Group Members · · · · · · · · · · · · · · · · · · · · · · · ·43 Social Contribution as a Corporate & Individual Employee · · · · · · · · · · · · · · · · · · · · · 44 Disclaimer Continued Recovery Support for Victims of the Great East Japan Earthquake · · · · · · · · · · · · 45 CSR information presented in this report includes Corporate Citizenship Activities around the World · · · · · · · · · · · · · · · · · · · · · · · · · 47 forward-looking statements based on the Social Contribution through Foundations · · · · · · · · · · · · · · · · · · · · · · · · · · · · · 49 management policies and plans of the NKSJ Material Issue 5 Group. These statements were created based on Developing Human Resources and Promoting Diversity · · · · · · · · · 51 information available at the time of compilation. [2012 TOPICS] Actual outcomes and results of activities may Inclusion of Diversity as a Corporate Strength. To Fully Expose the Potential of Each Individual · · · ·52 differ from such statements due to future changes Developing Human Resources · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · ·53 in the business environment. Diversity & Inclusion · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · ·55 Respect for Human Rights · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · ·57 Third Party Comments on NKSJ Group’s CSR Communication 2013 · · · · · · · · · · · · · · · · · 59 Response to the Third Party Comments · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · 60 UN Global Compact: Communication on Progress 2013 · · · · · · · · · · · · · · · · · · · · · · 60 [Data] Insurance and Financial Products/Services for Contributing to a Sustainable Society · · · · · · · · ·61 Major ESG Data · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · 63 Financial Data · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · 68 CSR Report 2013 1 NKSJ HOLDINGS Editorial Policy Materials for CSR Information Disclosure • This report is intended to serve as a tool to communicate with our NKSJ Holdings stakeholders by reporting the NKSJ Group’s CSR basic policies and • NKSJ Holdings Annual Report Provides detailed information on the Group’s top commitment along with specific plans and progress regarding business performance, management the five CSR material issues we defined. strategies, and business lineup, etc. • This report contains information on the Group’s financial conditions and the business performance. (See p. 63 of the CORPORATE Data section.) For detailed information, please refer to “NKSJ RESPONSIBILITY COMMUNICATION Holdings Annual report 2013.” CSR Communication Report NKSJ Holdings Corporate Responsibility Communication (this report) This report has been compiled by incorporating perspectives • • Provides detailed information on the Group’s CSR initiatives and defined in the Environmental Reporting Guidelines of the quantitative information on ESG* issues. Ministry of the Environment Japan as important factors: Hands-on involvement by Top Management; Addressing environmental issues as a strategic matter; Corporate • Official website CSR reports and other CSR-related information organization and governance; Handling stakeholder concerns; of each Group company are made available on a timely basis. and A value-chain-oriented business approach. http://www.nksj-hd.com/en/csr/ • In reporting our activities, specific quantitative values and data are provided to help readers understand the progress *ESG: Environment, Social, and Governance and outcomes with respect to each issue. This also facilitates Core Group Companies continuous improvement through the PDCA cycle approach. Due consideration is also paid to fitness for purpose, representational • Official website http://www.sompo-japan.co.jp/english/ faithfulness, comparability, verifiability, and timeliness. about/csr/index.html • For third party comments, Ms. Carolyn Schmidt, Program • CSR Booklet Director of ECOLOGIA provided her view and advice on this • Official Facebook page report. (See p. 59) • Sompo Japan Insurance (China) CSR report (Chinese only) • This report is available in PDF format from the official website of Sompo Japan Insurance (China) Co., Ltd. since 2011 has been publishing CSR reports (Chinese only) to NKSJ Holdings, along with the eco-minded management review provide information on CSR initiatives in China at: check sheet of the Environmental Reporting Guidelines. http://www.sompojapanchina.com/en/ URL: http://www.nksj-hd.com/csr/ • Official website http://www.nipponkoa.co.jp/english/ • Official Facebook page Tool jointly developed by • CSR Quick Guide Sompo Japan Insurance and • “Voice of the Customer White Paper” Nipponkoa Insurance Company (Japanese only) Company Outline (as of March 31, 2013) This booklet outlines customer feedback and complaints, as well as business activities and improvement examples based on such feedback. Company name: NKSJ Holdings, Inc. Date of Establishment: April 1, 2010 • Official website http://www.nksj-himawari.co.jp/company/csr/ Capital stock: ¥100 billion (Japanese only) Head office:
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