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Ulllted States Patent [19] [11] Patent Number: 6,111,940 Kugell [45] Date of Patent: Aug

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Ulllted States Patent [19] [11] Patent Number: 6,111,940 Kugell [45] Date of Patent: Aug US006111940A Ulllted States Patent [19] [11] Patent Number: 6,111,940 Kugell [45] Date of Patent: Aug. 29, 2000 [54] METHOD FOR PROVIDING TELEPHONIC 5,311,574 5/1994 Livanos ................................. .. 379/209 SERVICES 5,333,180 7/1994 Brown et al. ...................... .. 379/88.06 5,418,844 5/1995 Morrisey et al. ..................... .. 379/207 [75] Inventor: Stanley Kugell, Chestnut Hill, Mass. 5,740,229 4/1998 Hanson et al. ........................ .. 379/209 5,943,397 8/1999 Gabin et al. ...................... .. 379/213 X [73] Assignee: Pilgrim Telephone, Inc., Cambridge, Mass. Primary Examiner—Scott L. Weaver [21] Appl, N()_j 09/189,366 Attorney, Agent, or Firm—Chadbourne & Parke LLP [22] Filed: Nov. 9, 1998 [57] ABSTRACT [51] Int. Cl.7 .................................................... .. H04M 3/42 A method for providing telephonic Services Comprises pro_ Cl- ...................... .. a toll_free access telephone number and receiving Fleld Of Search ................................... .. Signaling or a call made to the ton_free number a 379/245’ 258’ 265’ 8822’ 8823’ 8824’ customer The calling number of the customer number is 88.25, 88.26, 201, 202, 213, 111, 882114, 88.19,8821 d etermlned. ' and the signaling. 1sterm1nated. or the call is. hung ’ up. Thereafter, the customer is called-back and provided [56] References Cited With a dialing prompt Whereby the customer can select a desired service. U.S. PATENT DOCUMENTS 4,996,705 2/1991 Entenmann et al. .................... .. 379/91 66 Claims, 4 Drawing Sheets PROVIDE A TOLL-FREE l ACCESS TELEPHONE NUMBER I I I 200 I I I RECEIVE SIGNALING AT THE TOLL-FREE NUMBER I 201 .14 DETERMINE THE CALLING NUMBER AND ANSWER THE CALL 202 PROVIDE CALL-BACK OPTIONS TO THE CALLER 203 I RECEIVE AN INDICATION OF ONE OR MORE CALL-BACK OPTIONS 204 HANG UP THE TOLL-FREE CALL 205 I CALL BACK IN ACCORDANCE WITH ] SELECTED CALL-BACK OPTIONS ] 206 K I I PROVIDE A DIALING PROMPT ‘ TO THE CALLED-BACK NUMBER 207 U.S. Patent Aug. 29, 2000 Sheet 1 0f 4 6,111,940 SERVICE 2 PROVIDER STATION 30 TELEPHONE ‘ SWITCHING RELAY SWITCHING INSTRUMENT STATION NET STATION 10 20 25 40 TELEPHONE DESTINATION INSTRUMENT if NUMBER 11 50 FIG. 1 U.S. Patent Aug. 29,2000 Sheet 2 of4 6,111,940 PROVIDE A TOLL-FREE ACCESS TELEPHONE NUMBER 100 RECEIVE SIGNALING AT THE TOLL-FREE NUMBER 101 DETERMINE THE CALLING NUMBER WITHOUT ANSWERING THE CALL 102 TERMINATE SIGNALING OF INCOMING CALL WITHOUT ANSWERING 103 CALL BACK THE CALLING NUMBER 104 I I I PROVIDE A DIALING PROMPT TO THE CALLED-BACK NUMBER 105 FIG. 2 U.S. Patent Aug. 29,2000 Sheet 3 of4 6,111,940 PROVIDE A TOLL-FREE ACCESS TELEPHONE NUMBER 200 I RECEIVE SIGNALING AT THE TOLL-FREE NUMBER 201 DETERMINE THE CALLING NUMBER AND ANSWER THE CALL 202 I PROVIDE CALL-BACK OPTIONS TO THE CALLER 203 RECEIVE AN INDICATION OF ONE OR MORE CALL-BACK OPTIONS 204 I I HANG UP THE TOLL-FREE CALL 205 CALL BACK IN ACCORDANCE WITH I SELECTED CALL-BACK OPTIONS 206 I PROVIDE A DIALING PROMPT TO THE CALLED-BACK NUMBER 207 FIG. 3 U.S. Patent Aug. 29,2000 Sheet 4 of4 6,111,940 PROVIDE AN ACCESS TELEPHONE NUMBER 300 I RECEIVE SIGNALING AT THE ACCESS TELEPHONE NUMBER 301 i DETERMINE THE CALLING302 NUMBER : TERMINATE SIGNALING WITHOUT ANSWERING THE CALL ANSWER THE CALL 307 CALL BACK THE CALLING NUMBER DETERMINE A DESIRED 308 iiiiiiiiiiii U DIALING SEQUENCE TO BE INPUT TERMINATE THE CALL ‘ 304 I 309 CALLINGCALL BACK NUMBER THE I 310 PROMPT AT LEAST ONE 7 BUT NOT ALL OF THE DIGITS 1 OF THE DIALING SEQUENCE 305 I REPEAT PROMPT UNTIL 5 THE DIALING SEQUENCE ‘ IS COMPLETED 306 6,111,940 1 2 METHOD FOR PROVIDING TELEPHONIC to indicate to the customer that there may have been an entry SERVICES error. The method of the present invention is knoWn as “Call-Back Dial-Tone”, and the method of providing BACKGROUND OF THE INVENTION prompted dialing is knoWn as “Prompted Dialing”. The present invention relates to a method of providing In accordance With the object of the present invention, the telephonic services, and in particular, to providing access by present invention also includes a method for providing a customer to long-distance carriers and information pro telephonic services Wherein an access telephone number is viders and to prompted dialing services. The term “service provided corresponding to a provider of telephonic services, provider” Will henceforth be used to refer to both long signaling made to the access number by the customer is distance service providers and information providers. 10 received by the provider, a desired dialing sequence to be There presently exist several methods of accessing a inputted by the customer is determined, and a prompt of at long-distance carrier. One method is the pre-subscription least one but feWer than all of the digits of the desired dialing sequence is provided to the customer. Prompting is repeated method. In this method, every telephone line has a pre until the dialing sequence is completed by the customer. The subscribed long-distance carrier. To use the pre-subscribed 15 carrier, the customer dials 1+the area (or service) code plus desired dialing sequence can be a telephone number, a geographic area code telephone number or a service code seven more digits. This is knoWn as “1+” dialing. telephone number, such as a “900” number, or a dialing code Asecond method is the use of a CIC (carrier identi?cation selected from a menu. The prompting can be one Which code) code. In this method, every carrier has a unique 4-digit alloWs a touch-tone input, a dialing input or a verbal input. CIC code. To reach a desired carrier by means of a CIC code, In accordance With a preferred embodiment of the present the customer dials “101” +the CIC code. This enables the invention, the prompted dialing can be used in conjunction customer to use that carrier for a call by dialing 101+CIC With callback, Wherein the customer is called back before the code+1+area code, etc. desired dialing sequence is determined. Alternatively, the Another method of accessing a long-distance carrier is the customer is called back after determining the desired dialing use of a calling card. The customer dials a toll-free number 25 sequence. belonging to the desired carrier and charges a call to a calling In a typical embodiment of the present invention, a person card or a credit card. connects to a telephonic menu or information service from A further method of accessing a long-distance carrier is Which the caller is given a number to call to reach the desired the use of a collect call. The customer dials a toll-free service. For example, the number can be 1+900+XXX number belonging to the desired carrier and places a collect XXXX, although it could be a regular area code or local call using that carrier. number. Since many people cannot remember ten digits, the Similarly, several methods exist of accessing an informa caller can acknoWledge that prompting is desired by an tion provider, including dialing a “900” (or intra-area code appropriate input from the telephone instrument, by giving equivalent) service code number, dialing an “800” service a verbal response, or by merely continuing With the process, code number, and dialing a POTS number, including both so that the system can help the person dial by repeating a feW local and long-distance numbers. digits at a time as the person inputs the number. On a call-back, the person calls, gets a menu, selects the number SUMMARY OF THE INVENTION he or she Wants to reach, hangs up and gets called back, and The object of the present invention is to provide an there is a voice at the other end Which says, for example, improved method of accessing service providers for provid “this is the call-back you requested. You indicated that you ing telephonic services. Wish to reach 900-123-4567. If you Wish to reach that This and other objects of the present invention are number, please dial 1-900 noW. If you do not Wish to reach achieved in accordance With the present invention Wherein that number, please dial or say 5 noW.” After the input, or after a time out, the prompt continues and says, for example, a customer calls a toll-free number, hangs up, and is called 45 back by the selected service provider, Which then gives the “noW please dial 123.” This is repeated until the entire dialing sequence is completed. This method alloWs for error customer a dial tone or other indication that input is expected correction, because if the caller does dial the 1-900 but hits from the customer. Although a dial-tone is the most common form of an indication to the customer that input is expected, 126, the system can detect that and respond accordingly. there are other such indications, such as a single tone, and From the dialing prompt, the customer can obtain basic verbal prompts. The term “dialing prompt” Will henceforth telephonic services (e.g., long distance), enhanced services be used to refer to all forms of indications that input is (e.g., speed dialing), or audio services (e.g., entertainment or expected from the customer, including, conventional dial information provided by information providers). The tone, conventional single tones, conventional verbal method of the present invention is the only method Whereby a customer can obtain a general dial-tone (i.e., a dial-tone prompts, and the improved method of verbal prompts 55 described beloW.
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