Personal Agent User Guide Standard Ii
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Standard 7.0 Service Package 1 02.05 NN48111-119 7 April 2010 Nortel Adaptive Application Engine Personal Agent User Guide Standard ii Nortel Adaptive Application Engine Product release:7.0 Service Package 1 Document number: NN48111-119 Date: 7 April 2010 Copyright © 2010 Nortel Networks All Rights Reserved While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice. Nortel, Nortel Networks, the Nortel logo and the Globemark are trademarks of Nortel Networks. All other trademarks are the property of their respective owners. NN48111-119 Standard 3 Contents Welcome . 9 Your Nortel Personal Agent . 10 New in this release . 10 Features . 10 Personal Agent Rejuvenation SP1 . 10 Uniform Call Distribution . 11 SIP Line Boss-Secretary Support . 11 Call Pickup . 12 Hunting and Hunting Groups . 12 Caller Name Presentation . 12 Presence Watch Authorization . 13 Other changes . 13 Rebranding . 13 XMPP Gateway . 13 Personal Agent services and features . 14 Text and graphic conventions . 14 Online help . 14 Related publications . 15 Language support . 15 How to get help . 15 Getting started with the Personal Agent . 17 Before you begin . 17 Minimum hardware and software requirements . 17 Recommended hardware and software requirements . 18 Logging on to the Personal Agent . 19 Navigating the Personal Agent . 21 Personal Agent portlets . 21 Click To Call . 22 Personal Agent User Guide Standard 4 Preferences . 23 Routes . 24 Address Book . 25 Call Logs . 26 Assistant Console Service . 27 Call Pickup . 28 Hunting . 29 Exiting the Personal Agent . 29 Starting the Multimedia Web Client . 29 Managing Click To Call . 31 Using Click To Call . 31 Managing Preferences. 33 Setting up your personal preferences . 34 Modifying your contact information . 35 Changing your password . 35 Selecting a picture ID . 35 Specifying reject reasons . 36 Modifying the list of reasons . 37 Setting up My Times date and time ranges . 38 Adding a new day and time range . 38 Modifying a day and time range . 40 Copying a day and time range . 40 Renaming a day and time range . 41 Deleting a day and time range . 41 Managing your IP Phone . 41 Creating a subject list for your IP Phone calls . 42 Changing the subject list order . 42 Personalizing your presence . 43 Checking the settings of your IP Phone . 43 Viewing and modifying Meet Me conferencing . 44 Modifying Meet Me preferences . 44 Changing your Meet Me PIN . 45 Viewing and modifying Unified Communications . 46 Setting your active greeting message . 46 NN48111-119 Standard 5 Modifying your current greeting settings . 47 Changing your PIN . 47 Setting your email preferences . 47 Controlling your automatic login . 48 Setting recording time for incoming voicemail messages . 48 Viewing and modifying Presence . 49 Viewing and modifying your Watchers List . 49 Viewing and modifying Banned watchers list . 50 Viewing and modifying your Authorized Watchers list . 50 Viewing and modifying your Show-Offline Watchers list . 51 Modifying your presence service preferences . 51 Viewing and modifying your Vertical Service Codes . 53 Viewing prefixes . 54 Modifying VSC routes . ..