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From the Desk of SNS Conquering time: In several instances We should realize that our equations are changing, ‘Chase Cash, SALES Will Come’ AND during this period, we were forced to act that levels and hierarchies are not so important without looking at our watches. It did not ‘Progress, BILL & COLLECt’ matter whether it was after office hours after all. We should also not forget that by being or even in the middle of the night: it had bold and confident, we will be able to forge entirely we learnt several important lessons that Leadership: With most of us stranded to be done and we did it. The result of new relationships with our clients and partners. we should not let go. By continuing to and locked up in the safety of our homes, these efforts is all there for us to see. Even This will be a huge plus point going forward. follow some of those crucial lessons, we it was left to our army of site warriors to as we forge ahead, this is one lesson that will be stronger and better equipped to take several on-the-spot decisions almost will be invaluable. face the new tomorrow. on a daily basis as demanded by the Mutual trust: Nothing succeeds like Balance: Understandably, many of ways and means to stay connected, emerging situations of this unprecedented Selfless service: With the sudden teamwork. There were several instances us had to face extremely worried and share, and collaborate. Communication development. In several instances, there announcement of the lockdown, we had when, as individuals, we would have apprehensive family members who is the key in such situations. While with to shoulder the responsibility to safeguard was hardly time to check back with our my several letters, I was able to reach the health and safety of about 1.6 lakh senior leadership about actions to be out to all of you on a different plane, workmen almost overnight. We were taken. The fact that we were able to Our strength is in our unity; of standing your ideas, recommendations, and forced to think literally on our feet and handle and emerge from this crisis even together as one, trusting in each other’s questions that came in via the #AskSNS ability to perform. An organization thrives channel were most welcome and helpful. We are known as a humane organization; our on how close-knit its people are, and this Going forward, we must appreciate that people are our prime movers and COVID-19 has communication remains crucial. It is experience has strengthened the bonds that imperative for us to stay connected and given us an opportunity to reaffirm that quality. bind us all together. to constantly collaborate for the overall good of the organization. come up with solutions as the situation stronger is testimony to your leadership felt overwhelmed and losing out but wanted us to stay at home. We were, evolved. Many of us across sites and offices qualities. It is heartening that the situation COVID-19 has changed life as we knew found strength and resilience from our however, able to assuage their fears and took this on without hesitation to ensure gave birth to many new leaders across it; it has ushered in a new world order, Dear Colleagues, colleagues to continue and succeed. convince them about how important that our workmen were well looked after. levels and functions which is a huge gain new paradigms, fresh thinking, new Our strength is in our unity; of standing our roles are, that our calls for duty were The lockdown is almost over. We must all feel proud that we were able for the organization. methods of living and working. The together as one, trusting in each other’s too loud to ignore. This is the work-life mantra for successfully overcoming this We must now quickly and concertedly to fulfil this responsibility selflessly to the ability to perform. An organization thrives balance that people were talking about unprecedented time is:- reorient ourselves to adapt to the best extent possible. We are known as a on how close-knit its people are, and this and COVID-19 has helped us to discover emerging ‘new normal’. It is now clear humane organization; our people are our experience has strengthened the bonds it. Having found it, let us not lose it as we ‘Chase Cash, Sales Will Come’ and that we must learn to live with the virus prime movers and COVID-19 has given us that bind us all together. return to normalcy. Continue to maintain ‘Progress, Bill & Collect’ and evolve ways and means to keep an opportunity to reaffirm that quality. Focus: Every situation was unique that that balance that will work wonders not called for a clear understanding of ground Consolidating relationships: There only in your professional but your personal All the best! realities, out-of-the-box thinking, perfect were several instances during these days If we were to look back over the last couple of lives as well. coordination and focused implementation. when we had to reach out and deal S.N. Subrahmanyan months, we learnt several important lessons that This issue of ECC News is full of such stories with people at a completely new level Staying connected: As an organization, CEO & MD we should not let go. By continuing to follow of employees irrespective of cadre having – be it clients, joint venture partners, right through those tough days, we found Larsen & Toubro gone beyond their call of duty to deliver. some of those crucial lessons, we will be stronger consultants, local administrations, police I am proud that we, as a team, came authorities, subcontractors, vendors, and better equipped to face the new tomorrow. together and succeeded in this endeavour. media and more. We should realize that our equations are changing, that levels Going forward, we must appreciate ourselves safe yet go about life with even and hierarchies are not so important that communication remains renewed vigour. Our collective focus It is heartening that the situation gave after all. We should also not forget that crucial. It is imperative for us to now should be to acknowledge the by being bold and confident, we will be stay connected and to constantly demanding asking rate and move faster birth to many new leaders across levels able to forge entirely new relationships than before to achieve it. If we were to and functions which is a huge gain for with our clients and partners. This will be collaborate for the overall good of look back over the last couple of months, the organization. a huge plus point going forward. the organization. 2 ECC News, January - June 2020 ECC News, January - June 2020 3 “CreaTING A FEELING THAT WE ARE WITH You!” Tej Bahadur Singh, Project Manager - RREC “My family has always stood by me throughout my career and during the most difficult of times,” shares Tej Bahadur Singh. “Even in the present unprecedented times, though they were worried about my health, they fully supported my decision to lead the team, as it boosted the morale of staff and workmen. During these very difficult times, L&T has stood by us without shirking from their responsibility to serve the nation and their people. Similarly, when the pandemic broke out, it created a fear psychosis among the workmen and staff and we stepped in to pacify their fears and make them feel that we were with them during these tough times.” Tej is Project Manager for the 11-km long, Chandigarh-Kharar The team strove to create and maintain a good and positive Elevated Corridor project that passes through the congested atmosphere at site and keep a high standard of hygiene. Another areas of Kharar (Mohali) city of Punjab. “I joined L&T in 1997,” key consideration for the team was to retain the migrant labour so he says, “and I have been associated with seven other projects that they could start as soon as the lockdown was relaxed. starting with the Reliance Petroleum Limited, Jamnagar Refinery.” “Our good work has enabled us to resume operations on 21st April Thereafter, he was involved in the elevated Yamuna bridge strictly following all the SOPs,” he states. “Our top management project for Delhi Metro, Satara-Kolhapur Road project, Hyderabad constantly motivated us through online meetings, always guiding Airport, Ahmedabad-Viramgam-Maliya Road, Amaravati-Jalgaon us. The immediate allocation of the emergency COVID-19 fund Road and the Delhi-Agra Road projects. came in very useful to procure groceries, masks, sanitizers, soaps and PPE Kits. Even after resumption of construction work, the team members are standing up to the challenge of executing During these very difficult work at site during lockdown conditions strictly following all the times, L&T has stood by us preventive measures,” he reassures. without shirking from their responsibility to serve the nation and their people. Similarly, when the pandemic broke out, it created a fear psychosis among the workmen and staff and we stepped in to pacify their fears and make them feel that we were with them during these tough times. “All construction came to a halt on March 22nd and we had several challenges to face like obtaining curfew passes or permits Tej’s native is Ghazipur in Uttar Pradesh. His better half is Sushma, from the District Administration for restricted movement which a homemaker, and they are blessed with two children, Ajay and was vital to provide basic essentials to our workmen and staff. Ayush. Their births are what Tej cherishes most. “I like listening to We closely monitored the health of all at site and impressed upon music and reading books.

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