Together, we are making Hospice happen

ANNUAL REPORT 2017 At such a sad time you provide such a beautiful service. My cousin and I talked about how hard a job it must be, but then I realised you were there for people that needed you at their most vulnerable time. Thank you Totara Hospice for making my Uncle comfortable and for looking after our whānau. ~ Family member

Contents

Vision, Mission and Values 1 Chair and Chief Executive Report 2 Clinical Services Report 6 Board of Trustees 8 Strategic Leadership Team 9 Youth Ambassadors 12 Summary Financial Statements 13 Notes to the Financial Statements 17 Auditor’s Report 19 Hospice Supporters 20 OUR VISION: Honour living, dignifyVision, dying Mission, Values & Operating Purpose

OUR MISSION: Provide leading edge hospice palliative care services to individuals and their families, care networks and communities

OUR VALUES: Pride & Passion Professionalism Partnership & Inclusion Compassion & Respect Innovation & Collaboration

OUR OPERATING PURPOSE: Operate a sustainable, high quality, high touch, outcomes based Hospice for the diverse communities of South and South East Compassion & Respect Treating others with care, maintaining dignity. Demonstrating kindness and concern for the situation and circumstances of others Partnership & Inclusion Working alongside and with others. Treating Innovation & people with respect and dignity: valuing Collaboration individual and Constantly seeking new cultural differences ideas and striving for and diversity better solutions. Achieving success by our working together and valuing each other’s skills and contributions values

Professionalism Acting with integrity and embracing the highest

Pride & Passion ethical standards Stewardship of our vision and values and advocacy for our cause Compassionate and informed communities that can offer and receive support around death and dying make stronger communities overall.

Totara Hospice South Auckland Board Chair Barbara Astill (L) and Totara Hospice CE Tina McCafferty

CHAIR & CHIEF EXECUTIVE REPORT Kia ora tātou, Kia Orana, Talofa Lava, Malo e lelei, Fakaalofa Lahi Atu, Ni sa Bula Vinaka, Namaste, Ní hăo, Hola, Warm Greetings to All.

n behalf of the Board of Trustees and Senior Leadership We are delighted that we are increasingly able to demonstrate Team of Totara Hospice South Auckland, it is our how users of hospice services reflect the rich diversity of our pleasure to provide this operating report for the 2016-17 wider community, 63% of all patients referred identified with Obusiness year. cultures other than NZ Pakeha. A focus for 2017-18 and beyond will be to ensure that we continue to best meet the High quality, outcomes based hospice services for the diverse needs of diverse groups within our community of service. communities of South and South East Auckland were provided at record levels this year. At the frontline it was our privilege Support to the frontline was again provided by retail, to be able to support over 1200 patients and their whānau/ fundraising, people and culture and business services. loved ones. Delivered by our integrated team of doctors, Their efforts to raise the bar on our overall efficiency and nurses, allied health practitioners and psychosocial support effectiveness and raise enough funds for our core services was staff, services took the form of 2509 bed days, over 11,000 significant. We are very proud of the standards of business hospice at home visits and over 800 Day Hospice attendees support delivered. and approximately 350 Out Patient appointments. All our clinical services are supported by our dedicated volunteers. At an organisational level we continued to build on the refreshed strategy, culture and values that we set out in 2015 We recognise that hospice being relevant to all people is by investing in our people; recognising them as being central fundamental to our philosophy. Compassionate and informed to our success. We are working through a review of volunteer communities that can offer and receive support around death services to ensure that we continue to engage and value our and dying make stronger communities overall. volunteers in meaningful ways. Across the organisation we

2 TOTARA HOSPICE SOUTH AUCKLAND // ANNUAL REPORT 2017 We continued to articulate and evidence that we are nonetheless grossly underfunded comparative to other like Hospices and in the context of the needs of our population.

Totara Hospice South Auckland Board Chair Barbara Astill (L) and Totara Hospice CE Tina McCafferty

have encouraged and enabled shared learning approaches and continued to participate at every level of the organisation in peer network support and supervision. As a result we are efficiency and effectiveness drives, providing creative and demonstrably building a positive reputation for the innovative solutions to the challenges we face, without performance levels of our teams and services and as a good compromising our care or service quality. organisation to work with and within. In closing we would like to recognise the skills and From a strategic perspective we continue to grow and evolve commitment of the wider Board of Trustees, Senior Leadership in our approach to what we do, measuring the difference we Team and all of our staff and volunteers. Without you, we make, the outlook we hold and the connections we nurture. would not be the Hospice that we are. Special thanks to Our adoption of a more overt practice of strategic assessment retiring trustees David Jones and Ann Linton for their many has proved vital. Our prediction that the need for a defined years of excellent contributions to our work; always reminding ‘next level’ of operations for the Hospice sector has emerged us that everything we do is for our patients and their loved as accurate. ones. Acknowledgement also to Jessie Mravicich who earlier this year, after over a decade of service handed over the We continue to work with our District Health Board on shared Director Of Nursing baton to Dr Kathy Peri. goals for our shared population and to make our case for fair funding. Across 2016-17 although we were appreciative of We also wish to thank the many organisations, business DHB funding equating to approximately 60% of our total costs, supporters, Trusts, Foundations and individuals from within we continued to articulate and evidence that we are our community and wider networks who donate time, nonetheless grossly underfunded comparative to other like resources and funds to supporting our work to ensure our Hospices and in the context of the needs of our population. sustainability. Thank you for continuing to make hospice In the coming years as costs continue to grow annually for all happen for South and South East Auckland. businesses our level of funding shows no signs of material change. The ratio of funding to funds required will again decrease. Our continued dialogue with the DHB is key to Barbara Astill - Board Chair Tina McCafferty - CE finding the solution. In the meantime our people have

TOTARA HOSPICE SOUTH AUCKLAND // ANNUAL REPORT 2017 3 WHO WE ARE ENGAGING WITH

Snapshot - Engagement by Age Group

4% 32% 25% 26% 12% 1%

MIDDLE EASTERN/AFRICAN 1% OTHER 2%

EUROPEAN 7% Snapshot - Referrals by Ethnicity ASIAN 10%

N PAKEHA 37%

PASIFIKA 23%

MAORI 20%

4 TOTARA HOSPICE SOUTH AUCKLAND // ANNUAL REPORT 2017 Snapshot - Part of the team – our Volunteers

Totara Hospice currently has In a financial year, Totara 628 volunteers working Hospice’s volunteer workforce across the organisation in a contributes approximately variety of roles. 180,000 hours to the work of 628 Totara Hospice. 180,000

If we were to pay in labour what their volunteering provides, we would have additional operating expenses $4m in excess of $4million per year.

You get 110% back, because the sense of satisfaction and usefulness coming out of being able to do something constructive and productive is overwhelmingly satisfying. If you’re prepared to give the gift of your time then it is worth gold…

Totara Hospice volunteer Chris Ridley

I love the opportunity to make a difference in others’ lives. It’s sort of an extension of my nursing I think – I love the caring, I love the people, I like the whole concept of hospice – I think it’s amazing what they do for the dying, and the living.

Totara Hospice volunteer Christine Ferguson

TOTARA HOSPICE SOUTH AUCKLAND // ANNUAL REPORT 2017 5 CLINICAL SERVICES REPORT Key clinical advancements.

The Minister for Health released his system level Action Plan for palliative care improvements across NZ and in the same year provided the with an opportunity to respond to a call for innovative business proposals to further the reach of palliative care. This has resulted in thePalliative Outcomes Initiative (Poi); a collaboration between six hospices and three DHBs across the Auckland metro that seeks to attain aconsistent approach to palliative need identification and needs assessment across the region, supported by local level work programmes that build capacity and capability and supports bettercollaboration in care across community and specialist services providers.

Poi provides us with an excellent opportunity to further our use of outcomes data to demonstrate service impact at personal and population health levels.

We have enhanced our clinical integration approach and our role as coaches and consultants to colleagues across the health system. These are vital components of our operating model and ongoing success.

Our model of care continues to evolve incrementally across our range of services. It is outcomes focused and ensures we deliver to our purpose and this year resulted in a full outpatient service and reviewed suite of day hospice programmes; all supported by our volunteers.

Across our professional clinical teams there has been an increasing focus on clinical education, quality and Having only been here governance. This supports a fit for purpose workforce a few months I have enjoyed an extremely busy, challenging and also for a changing service landscape. exciting time. I have been totally supported by the hospice team across the This year has also seen a consolidation of a number of services from CE and Board to the Hospitality projects from the previous year including the Nurse led staff as I have enjoyed settling into the ‘Hospice out-patients service. This is expanding to way’. My focus currently is looking beyond include multidisciplinary early client contact. the hospice and engaging with the wider community and health providers within South Auckland. Director of Nursing – Dr Kathy Peri

6 TOTARA HOSPICE SOUTH AUCKLAND // ANNUAL REPORT 2017 “Our heartfelt thanks to you – our amazing community – we couldn’t do what we do without your generous support. As a team we are providing an integrated multi- professional clinical service and this you will see is reflected in our key achievements.” (L-R) Dr Kathy Peri, Dr James Jap, Georgina Miller

We are entering The vision, values an exciting phase in our and operating purpose here in organisation’s development in which Totara Hospice resonate strongly with we are striving towards a hospice that is my own lifelong desire to work with and for ‘fit for purpose’ for the current health care people enabling them to live life well. It is world and which will remain for a new era of exciting and fulfilling to work in this collaboration in which we open up our hospice’s organisation with all of the services and staff doors and build relationships with our sharing a common purpose and to have been community care partners in joint efforts to able to implement key clinical increase the capability and capacity of developments. primary palliative care provision. Head of Allied Health & Social Thank you again for Making Hospice Support - Georgina Miller Happen in your community. Clinical Director - Dr James Jap

TOTARA HOSPICE SOUTH AUCKLAND // ANNUAL REPORT 2017 7 OUR BOARD OF TRUSTEES Our Board brings together a set of people with extensive professional backgrounds, allowing them to articulate the strategic direction and nature of collaborations required for the success of Hospice. Each member is here because they have unique and relevant insights or experience which directly benefit Totara Hospice.

Tina McCafferty - CE Barbara Astill - Board Chair

Valerie Sugrue - Board Member Ann Linton - Board Member David Jones - Board Member

Kirsten Corson - Board Member John Savory - Board Member Stephanie Maitland - Board Member

Dr. Allan Adair - Board Member Tracey Reason - Co-opted Board Member Dr Kulvant Singh - Co-opted Board Member

8 TOTARA HOSPICE SOUTH AUCKLAND // ANNUAL REPORT 2017 OUR STRATEGIC LEADERSHIP TEAM The key role of the team is to deliver the strategic objectives identified by the Board. Simultaneously the team is tasked with developing their own area of the hospice, while never losing sight of collaborative leadership, direction, development and encouragement of the overall Totara Hospice team.

Tina McCafferty - CE Dr James Jap - Clinical Director

Roberta Maxwell - Head of Business Georgina Miller - Head of Allied Health Support Services Dr Kathy Peri - Director of Nursing & Social Support

Melinda Seal - Head of Fundraising, Laura Marshall - Head of Retail Chris Scott - Head of People and Culture Sponsorship & Marketing

TOTARA HOSPICE SOUTH AUCKLAND // ANNUAL REPORT 2017 9 2017 KEY STATISTICS

Snapshot - Referrals by Illness Neurological & Chronic Totara Hospice provides Diseases multi-disciplinary, specialist palliative care to those with 22% a range of life limiting illnesses including cancers, heart, lung or kidney failure or neurological diseases such as motor neurone disease.

Cancers 78%

Snapshot - Funding Sources

Money in... $10,350,334

Charitable Shops Government $1,608,794 Funding $5,424,294

Fundraising, Bequest & Community Gifting Trusts $2,596,386 & Grants $547,596 Other Operating Income $173,264

10 TOTARA HOSPICE SOUTH AUCKLAND // ANNUAL REPORT 2016 Our Community Services Team of over 20 staff made11,432 visits to patients in their own homes,covering over 100,000 kms.

Totara Hospice provides free palliative care services to the South and South-East Auckland area that reaches far and wide. Our community of 470,480 people is one of ’s largest and most diversely cultured.

40 THSA service areas.

Musick Point

Bucklands Beach

Eastern Beach Omana Beach Waiatarua Reserve Mellons (and Wetlands) Bay Omana Regional Maraetai Half Moon Bay Park

Cornwall Cockle Park Lloyd Bay Stardome Elsmore Park Pine Harbour Observatory Howick Duder Regional Mangemangeroa Park Valley Walkway 33 Mutukaora WAITEMATA Hamlins Hill HARBOUR OnehungaRegional Park

Ambury Regional Whitford Park Botany Tawhitokino Regional Park

Middlemore Hospital Kawakawa Bay 10

Murphys Bush Clevedon Waitakere Scenic Otuataua Scenic Reserve Ranges Mangere Reserve Stonefields Regional Tapapakanga Regional Park Spragg Mon- Manukau ument Park 16 25 Totara Park Auckland Botanic Clevedon Little Auckland Gardens Huia Airport Cornwallis MANUKAU Beach HARBOUR Puhinui Reserve Manurewa

Big Bay Wattle Bay Orua Bay 3 11 Ardmore Waharau Grahams Regional Beach Park

26

Hunua Ranges Elletts Papakura Hunua Regional Park Beach Falls Whakatiwai Regional 1 Park Awhitu Hunua Regional 36 Awhitu Park

7 Karaka Drury Kaiaua 22 Hamiltons Gap Clarks Beach 38 22 6

Waiau Ramarama Beach Waiau Pa

Glenbrook Beach 22

Patumahoe 2 15 4 BombayTOTARA HOSPICE SOUTH AUCKLAND // ANNUAL REPORT 2017 11 Pukekohe35 18 34 Pukekohe Park TASMAN SEA Glenbrook Raceway 22

1 2 Pokeno Waiuku12 14 T13uakau

5 Karioitahi Waikato River Beach (black sands) Mercer YOUTH AMBASSADORS Youth Ambassador raises record amount of $58,478.89

I am Ellen Davis, as a Totara Hospice Youth Ambassador, I have learnt that death doesn’t discriminate against the young, old, male, female or any culture – and it affects everyone. I shared my story of losing my dad when I was 13 in the hope that people would donate and help hospice, I would like to personally thank all those in the community who have so generously donated to Totara Hospice after reading my story.

What my family learnt was that hospice is there for the whole family. They knew how to be there for both my mum and dad; respecting my father’s wishes whilst caring for him at home, and also providing a quiet assurance for mum. They talked to her and helped her to know she was not alone in caring for dad, and this allowed her to be there for him as his partner, not just a carer.

I continue to be part of the Totara Hospice Youth Ambassador team knowing the time I donate to raise money will help ensure that patients and families are cared for and supported at a time when they need it most. Ellen Davis – Youth Ambassador

Being Totara Hospice’s Head Youth Ambassador was the next step in a very special connection with Hospice for Fangafua Po’oi and her family.

Just months after volunteering at a Totara Hospice event, Fangafua’s uncle became ill and went into Totara Hospice for care. She said it was at this point she understood the importance of what Hospice offers. “We could relate to the actual services that Hospice provided and got a better understanding of the importance of palliative care. From there on we just had that connection with Hospice and have stuck with it ever since.” For Fangafua, there is the satisfaction of knowing her efforts are making a real difference, but also the opportunities it brings her. Part of her role as Head Youth Ambassador is to encourage other young people to join the programme, which she is passionate about.

I am so proud of our team, the volunteering we do contributes directly to costs that would have to be incurred by the Hospice if we didn’t give them our time. We continue to grow as a team and are looking forward to another year of Head Youth Ambassador Fangafua Po’oi supporting Totara Hospice.

Totara Hospice Youth Ambassador team members 2016 Long Lunch

12 TOTARA HOSPICE SOUTH AUCKLAND // ANNUAL REPORT 2017 SUMMARY FINANCIAL STATEMENTS STATEMENT OF FINANCIAL POSITION as at 30 June 2017

 2017 2016

Current assets Cash and cash equivalents 936,381 345,119 Cash held on behalf of HOA - Better Palliative Care project 1,176,971 - Receivables from non-exchange transactions 524,515 521,582 Amounts due from related parties 4,011 -

2,641,878 866,701

Current liabilities Payables under exchange transactions 158,009 113,685 Goods and services tax 278,273 84,385 Income in advance - tagged grants 239,155 - Employee benefits liability 692,857 680,360 Funds held on behalf of HOA - Better Palliative Care project 1,176,971 -

2,545,265 878,430

Working capital surplus/ (deficit) 96,613 (11,729)

Non-current assets Property plant and equipment 634,453 691,202

634,453 691,202

NET ASSETS/ (LIABILITIES) 731,066 679,473

EQUITY Accumulated comprehensive revenue and expense 731,066 679,473

TOTAL EQUITY 731,066 679,473

These financial statements should be read subject to the Audit Report on p19

TOTARA HOSPICE SOUTH AUCKLAND // ANNUAL REPORT 2017 13 SUMMARY FINANCIAL STATEMENTS STATEMENT OF COMPREHENSIVE REVENUE AND EXPENSE for the year ended 30 June 2017

 2017 2016

Revenue from non-exchange transactions

Government Funding 5,424,294 5,371,530 Charitable Shops sales 1,608,794 1,538,353 Bequests 1,799,986 475,976 Fundraising and Donations 796,400 750,906 Trusts and Grants 547,596 293,400 Sundry income 173,264 95,482 Total revenue 10,350,334 8,525,647

Expenses Employee costs (6,361,374) (6,136,982) Shop rents and utilities (520,513) (559,846) Fundraising activities (217,199) (198,185) Direct Patient care (200,524) (207,659) Hospice property and grounds (768,372) (749,696) Depreciation (164,701) (171,298) Administration expenses (394,700) (396,659) Audit Fees (10,500) (13,500)

Total expenses (8,637,883) (8,433,825)

Finance costs - - Finance income 1,466 2,926

Net finance costs 1,466 2,926

Operating surplus 1,713,917 94,748

Other gains - - Other losses (12,324) (11,970)

Surplus/(deficit) before non-operational donations 1,701,593 82,778

Specific donations received from/to related entity (1,650,000) 250,000

Net surplus for the year 51,593 332,778

Other comprehensive revenue and expense - -

Total comprehensive revenue and expense for the year 51,593 332,778

These financial statements should be read subject to the Audit Report on p19

14 TOTARA HOSPICE SOUTH AUCKLAND SUMMARY FINANCIAL STATEMENTS SUMMARY FINANCIAL STATEMENTS STATEMENT OF CHANGES IN NET ASSETS/EQUITY for the year ended 30 June 2017

Accumulated comprehensive revenue and expense

At 1 July 2015 346,695

Surplus/ (deficit) for the year 332,778 Other comprehensive revenue and expense -

Total comprehensive revenue and expense for the year 332,778

Net transfers to/from other reserves -

At 30 June 2016 679,473

At 1 July 2016 679,473 Surplus/ (deficit) for the year 51,593 Other comprehensive revenue and expense -

Total comprehensive revenue and expense for the year 51,593

Net transfers to/from other reserves -

At 30 June 2017 731,066

These financial statements should be read subject to the Audit Report on p19

TOTARA HOSPICE SOUTH AUCKLAND // ANNUAL REPORT 2017 15 SUMMARY FINANCIAL STATEMENTS STATEMENT OF CASHFLOWS for the year ended 30 June 2017

 2017 2016

Cash flows from operating activities Receipts Receipts from non-exchange transactions 10,582,545 8,170,152 Receipts from exchange transactions - - Donation from related party - 250,000 Funds administered on behalf of Third Party - net 1,176,971 -

Payments Payments to suppliers (1,873,596) (1,882,841) Payments to employees (6,348,877) (6,194,752) Donation made to related party (1,650,000) - Interest paid - -

Net cash flows from operating activities 1,887,043 342,559

Cash flows from investing activities Receipts Proceeds from sale of property plant and equipment - 5,660 Interest received 1,466 2,926 Purchase of property, plant and equipment (120,276) (201,767)

Net cash flows from investing activities (118,810) (193,181)

Net cash flows from financing activities Repayment of borrowings - (156,250) Proceeds from related party borrowings - -

Net cash flows from financing activities - (156,250)

Net increase/(decrease) in cash and cash equivalents 1,768,233 (6,872) Cash and cash equivalents at 1 July 345,119 351,991

Cash and cash equivalents at 30 June 2,113,352 345,119

Represented by: Cash and cash equivalents 936,381 345,119 Cash held on behalf of HOA - Better Palliative Care project 1,176,971 -

2,113,352 345,119

These financial statements should be read subject to the Audit Report on p19

16 TOTARA HOSPICE SOUTH AUCKLAND SUMMARY FINANCIAL STATEMENTS SUMMARY FINANCIAL STATEMENTS NOTES TO THE FINANCIAL STATEMENTS for the year ended 30 June 2017

The Summary Financial Statements are for Totara Hospice South Auckland (the trust) for the year ended 30 June 2017. REPORTING ENTITY Totara Hospice South Auckland was formed on 11 October 1982 through the creation of a trust deed. The Trust is registered under the Charitable Trust Act 1957 for the purpose of providing care to the terminally ill, and their families within New Zealand. Totara Hospice South Auckland (the “Trust”) is a public benefit entity for the purposes of financial reporting in accordance with the Financial Reporting Act 2013. BASIS OF PREPARATION The Summary Financial Statements are presented in summary form and therefore do not give all information required by New Zealand General Accepted Accounting Practice. They are prepared in accordance with Public Benefit Entity Financial Reporting Standard 43 - Summary Financial Statements (PBE ERS 43). The full Financial Statements have been prepared in accordance with Public Benefit Entity Accounting Standards Reduced Disclosure Regime. A full copy of the Financial Statements and Audit Report are available in hard copy from Totara Hospice South Auckland’s registered office.

The Summary Financial Statements are presented in New Zealand dollar, which is the Trust’s functional currency, rounded to the nearest dollar.

These Summary Financial Statements have been extracted from the full Financial Statements dated 27 September 2017. They cannot be expected to provide as complete an understanding as provided by the full Financial Statements.

RELATED PARTY TRANSACTIONS AND BALANCES Totara Hospice South Auckland has three common trustees with The Totara Foundation. The following transactions have been entered into with The Totara Foundation and other related parties as indicated.

Balances Nature of transaction 2017 2016 - The Totara Foundation Rental expense (note 1) (500,000) (500,000) The Totara Foundation Administration fee (note 2) 48,000 48,000 The Totara Foundation Specific donations (note 3) (1,650,000) 250,000 The Totara Foundation Primary Options Acute Care income (note 4) 19,360 -

Note 1 - The Trust has entered into a lease agreement with The Totara Foundation for the premises at 140 Charles Prevost Road, The Gardens, Manukau. The rent paid for the premises is as stipulated in the lease agreement. Note 2 - The administration fee paid by the Trust to The Totara Foundation is as stipulated in the management agreement between the two entities. Note 3 - During the year, the Trust paid specific donations to The Totara Foundation. The donation does not have any “use or return” conditions attached. Note 4 - The Totara Foundation sub-contracted the Trust to provide the patient care services for the Primary Options Acute Care project. The terms and condition of the sub-contract is stipulated in the management agreement between the two entities.

2017 2016

Balance derived from the above transactions Receivable from The Totara Foundation 4,011 -

These financial statements should be read subject to the Audit Report on p19

TOTARA HOSPICE SOUTH AUCKLAND // ANNUAL REPORT 2017 17 SUMMARY FINANCIAL STATEMENTS NOTES TO THE FINANCIAL STATEMENTS (continued) for the year ended 30 June 2017

OPERATING LEASE COMMITMENTS The Trust has entered leases for eight premises operated as Charitable shops, including a warehouse. In addition, the Trust leases the premises at 140 Charles Prevost Road, The Gardens, Manukau from The Totara Foundation. There are no restrictions placed upon the Trust by entering into this lease.

Operating lease payments, where the lessors effectively retain substantially all the risks and rewards of ownership of the premises, are included in the determination of the operating surplus in equal instalments over the respective lease terms. The operating leases are of a rental nature and are on normal terms and conditions.

Future minimum rentals payable under non-cancellable operating leases as at 30 June 2017 and 2016 are, as follows:

2017 2016

Within one year 836,213 923,047 After one year but not more than five years 260,544 298,449 More than five years 112,365 106,868

1,209,121 1,328,364

CONTINGENT ASSETS AND LIABILITIES There are no contingent assets or liabilities at the reporting date. (2016: $Nil).

EVENTS AFTER THE REPORTING DATE The Trustees are not aware of any other matters or circumstances since the end of the reporting period, not otherwise dealt with in these financial statements that have significantly or may significantly affect the operations of the Trust (2016: $Nil).

GOING CONCERN The Trust has the confirmed, formalised and ongoing financial support of the Totara Foundation and as such has surety and continues as a going concern.

Given the above, the Trustees have prepared the financial statements on a going concern basis.

COMPLETENESS OF INCOME Controls over charitable shop sales, fundraising and donations prior to being recorded are limited. There are no practical procedures to determine the effect of this limited control. Our auditor’s report has been modified accordingly.

These financial statements should be read subject to the Audit Report on p19

18 TOTARA HOSPICE SOUTH AUCKLAND SUMMARY FINANCIAL STATEMENTS TOTARA HOSPICE SOUTH AUCKLAND // ANNUAL REPORT 2017 19 We would like to thank the following Trusts and Foundations for their valued support over the past 12 months: Anstiss-Garland Charitable Trust NZ Community Post Ara Lodge No. 348 Pelorus Trust – Pub Charity Ltd Manurewa Local Board Sir John Logan Campbell Auckland Council – Residuary Estate Mangere-Otahuhu Local Board Sky City Community Trust Four Winds Foundation Stevenson Village Trust Board Geoffrey and Nell Erne Adams Ted & Mollie Carr Endowment Trust Charitable Trust & Estate of Ernest Hyam Davis Grassroots Trust Ltd The Southern Trust Infinity Foundation The Trusts Community Foundation Lottery Grants Board VMD Collier Charitable Trust Lottery Minister’s Discretionary Fund Whitford Community Charitable Trust Mt Wellington Foundation Wiri Licensing Trust North & South Trust Ltd

A special thank you to Pub Charity Ltd for their generous contribution to the frontline services of Totara Hospice. Their donation ensured clinical services including the Inpatient Unit, Community and Patient and Family Support could continue to deliver palliative care services to our community.

We would like to make special mention of our partnerships through Hospice New Zealand with:

BNI Metro BNI Connect BNI East Auckland BNI Howick BNI Papakura Business Growth House of Travel Botany House of Travel Howick Farmers Botany, Pakuranga, Papakura and Manukau Dilmah NZ

L-R: Alison and Katrina from House of Travel, BNI Metro annual cheque presentation Totara Hospice CE Tina McCafferty and Farmers Trees of Remembrance Karen from House of Travel 2016 cheque presentation

20 TOTARA HOSPICE SOUTH AUCKLAND // ANNUAL REPORT 2017 As a hospice we offer dignity, calm, affirmation and holistic care and support for persons who access our services and for their The integrated services family/whānau; understanding that we provide recognise that those while death is inevitable, dying who are dying have different needs unsupported is unacceptable. at different times of their end of life Totara Hospice journey. Our approach ensures people get the right care at the right time by the right team in the right place and that their families/whānau are supported throughout. Totara Hospice

Words are not enough to say how grateful we were for the wonderful way our loving husband and father was cared for during his final few weeks in June 2017. Everyone from volunteers, house staff to nurses and doctors provided compassionate care and you all live up to your values! It was a great comfort to us that he was looked after in such a calm tranquil surrounding by such a dedicated and caring team of staff. Family member

On Behalf of our Whanau we would like to thank all the wonderful staff for all you do. The home care visits, to the Occupational Therapist services and Nursing staff. We The care given are forever grateful and have so much exceptional, the gratitude that this facility goes above surroundings magnificent, and beyond to welcome everyone. the staff phenomenal - I can We can’t thank you all enough. never thank you enough for the Family member support and assistance you gave my family and especially my beloved sister. Family member Heroes for Hospice 2017 – Gardens School fundraisers

Totara Hospice South Auckland Totara House, 140 Charles Prevost Drive, The Gardens, Auckland 2105 PO Box 75560, Manurewa, Auckland 2243 P: 09 640 0025 | F: 09 640 0291 | www.hospice.co.nz Registered charity CC21683 • IRD Approved Donee Organisation