Honoring the Fallen: How Can We Better Serve America’S Veterans and Their Families?
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HONORING THE FALLEN: HOW CAN WE BETTER SERVE AMERICA’S VETERANS AND THEIR FAMILIES? HEARING BEFORE THE SUBCOMMITTEE ON DISABILITY ASSISTANCE AND MEMORIAL AFFAIRS OF THE COMMITTEE ON VETERANS’ AFFAIRS U.S. HOUSE OF REPRESENTATIVES ONE HUNDRED ELEVENTH CONGRESS FIRST SESSION SEPTEMBER 24, 2009 Serial No. 111–44 Printed for the use of the Committee on Veterans’ Affairs ( U.S. GOVERNMENT PRINTING OFFICE 53–429 WASHINGTON : 2010 For sale by the Superintendent of Documents, U.S. Government Printing Office Internet: bookstore.gpo.gov Phone: toll free (866) 512–1800; DC area (202) 512–1800 Fax: (202) 512–2104 Mail: Stop IDCC, Washington, DC 20402–0001 VerDate Nov 24 2008 23:31 Feb 24, 2010 Jkt 053429 PO 00000 Frm 00001 Fmt 5011 Sfmt 5011 I:\WAYS\OUT\53429.XXX GPO1 PsN: 53429 ccoleman on DSK8P6SHH1 with HEARING COMMITTEE ON VETERANS’ AFFAIRS BOB FILNER, California, Chairman CORRINE BROWN, Florida STEVE BUYER, Indiana, Ranking VIC SNYDER, Arkansas CLIFF STEARNS, Florida MICHAEL H. MICHAUD, Maine JERRY MORAN, Kansas STEPHANIE HERSETH SANDLIN, South HENRY E. BROWN, JR., South Carolina Dakota JEFF MILLER, Florida HARRY E. MITCHELL, Arizona JOHN BOOZMAN, Arkansas JOHN J. HALL, New York BRIAN P. BILBRAY, California DEBORAH L. HALVORSON, Illinois DOUG LAMBORN, Colorado THOMAS S.P. PERRIELLO, Virginia GUS M. BILIRAKIS, Florida HARRY TEAGUE, New Mexico VERN BUCHANAN, Florida CIRO D. RODRIGUEZ, Texas DAVID P. ROE, Tennessee JOE DONNELLY, Indiana JERRY MCNERNEY, California ZACHARY T. SPACE, Ohio TIMOTHY J. WALZ, Minnesota JOHN H. ADLER, New Jersey ANN KIRKPATRICK, Arizona GLENN C. NYE, Virginia MALCOM A. SHORTER, Staff Director SUBCOMMITTEE ON DISABILITY ASSISTANCE AND MEMORIAL AFFAIRS JOHN J. HALL, New York, Chairman DEBORAH L. HALVORSON, Illinois DOUG LAMBORN, Colorado, Ranking JOE DONNELLY, Indiana JEFF MILLER, Florida CIRO D. RODRIGUEZ, Texas BRIAN P. BILBRAY, California ANN KIRKPATRICK, Arizona Pursuant to clause 2(e)(4) of Rule XI of the Rules of the House, public hearing records of the Committee on Veterans’ Affairs are also published in electronic form. The printed hearing record remains the official version. Because electronic submissions are used to prepare both printed and electronic versions of the hearing record, the process of converting between various electronic formats may introduce unintentional errors or omissions. Such occur- rences are inherent in the current publication process and should diminish as the process is further refined. ii VerDate Nov 24 2008 23:31 Feb 24, 2010 Jkt 053429 PO 00000 Frm 00002 Fmt 0486 Sfmt 0486 I:\WAYS\OUT\53429.XXX GPO1 PsN: 53429 ccoleman on DSK8P6SHH1 with HEARING C O N T E N T S September 24, 2009 Page Honoring the Fallen: How Can We Better Serve America’s Veterans and Their Families? ..................................................................................................... 1 OPENING STATEMENTS Chairman John J. Hall ............................................................................................ 1 Prepared statement of Chairman Hall ........................................................... 36 Hon. Doug Lamborn, Ranking Republican Member ............................................. 2 Prepared statement of Congressman Lamborn .............................................. 37 Hon. Joe Donnelly .................................................................................................... 4 Hon. Jeff Miller, prepared statement of ................................................................ 37 Hon. Steve Buyer ..................................................................................................... 4 Prepared statement of Congressman Buyer ................................................... 38 WITNESSES American Battle Monuments Commission, Hon. Max Cleland, Secretary ......... 6 Prepared statement of Secretary Cleland ...................................................... 41 Arlington National Cemetery, John C. Metzler, Jr., Superintendent ................. 8 Prepared statement of Mr. Metzler ................................................................. 43 U.S. Department of the Interior, Katherine Stevenson, Assistant Director, Business Services, National Park Service .......................................................... 9 Prepared statement of Ms. Stevenson ............................................................ 45 U.S. Department of Veterans Affairs, Steve L. Muro, Acting Under Secretary for Memorial Affairs, National Cemetery Administration ................................ 26 Prepared statement of Mr. Muro .................................................................... 58 American Federation of Government Employees, AFL–CIO, John Nicolai, Cemetery Representative, Ft. Logan National Cemetery, Denver, CO, and Shop Steward, AFGE Local 2241 ........................................................................ 24 Prepared statement of Mr. Nicolai .................................................................. 56 American Veterans (AMVETS), Raymond C. Kelley, National Legislative Di- rector ..................................................................................................................... 20 Prepared statement of Mr. Kelley ................................................................... 49 Disabled American Veterans, John L. Wilson, Assistant National Legislative Director ................................................................................................................. 18 Prepared statement of Mr. Wilson .................................................................. 47 Gold Star Wives of America, Inc., Vivianne Cisneros Wersel, Au.D., Chair, Government Relations Committee ...................................................................... 21 Prepared statement of Ms. Wersel .................................................................. 52 National Funeral Directors Association, Lesley Witter, Director of Political Affairs .................................................................................................................... 23 Prepared statement of Ms. Witter .................................................................. 53 MATERIAL SUBMITTED FOR THE RECORD Post-Hearing Questions and Responses for the Record: Hon. John J. Hall, Chairman, Subcommittee on Disability Assistance and Memorial Affairs, Committee on Veterans’ Affairs, to John C. Metzler, Superintendent, Arlington National Cemetery, letter dated October 14, 2009, and Mr. Metzler’s responses ..................................................................... 65 iii VerDate Nov 24 2008 23:31 Feb 24, 2010 Jkt 053429 PO 00000 Frm 00003 Fmt 0486 Sfmt 0486 I:\WAYS\OUT\53429.XXX GPO1 PsN: 53429 ccoleman on DSK8P6SHH1 with HEARING Page Hon. John J. Hall, Chairman, Subcommittee on Disability Assistance and Memorial Affairs, Committee on Veterans’ Affairs, to Katherine Stevenson, Assistance Director, Business Services, National Park Service, U.S. Depart- ment of the Interior, letter dated October 14, 2009, and response from Christopher P. Salotti, Legislative Counsel, Office of Congressional Affairs, U.S. Department of the Interior, letter dated November 13, 2009 .................. 66 Hon. John J. Hall, Chairman, Subcommittee on Disability Assistance and Memorial Affairs, Committee on Veterans’ Affairs, to John L. Wilson, As- sistant National Legislative Director, Disabled American Veterans, letter dated October 14, 2009, and DAV responses ..................................................... 67 Hon. John J. Hall, Chairman, Subcommittee on Disability Assistance and Memorial Affairs, Committee on Veterans’ Affairs, to Raymond Kelley, Na- tional Legislative Director, AMVETS, letter dated October 14, 2009, and AMVETS responses .............................................................................................. 69 Hon. John J. Hall, Chairman, Subcommittee on Disability Assistance and Memorial Affairs, Committee on Veterans’ Affairs, to Vivianne Cisneros Wersel, Chair, Government Relations Committee, Gold Star Wives of Amer- ica, Inc., letter dated October 14, 2009, and GSW responses ........................... 70 Hon. John J. Hall, Chairman, Subcommittee on Disability Assistance and Memorial Affairs, Committee on Veterans’ Affairs, to Lesley Witter, Direc- tor of Political Affairs, National Funeral Directors Association, letter dated October 14, 2009, and response letter dated November 13, 2009 .................... 72 Hon. John J. Hall, Chairman, Subcommittee on Disability Assistance and Memorial Affairs, Committee on Veterans’ Affairs, to Marilyn Park, Legisla- tive Representative, American Federation of Government Employees, letter dated October 14, 2009, and response from John Nicolai, Ft. Logan Na- tional Cemetery on behalf of AFGE ................................................................... 75 Hon. John J. Hall, Chairman, Subcommittee on Disability Assistance and Memorial Affairs, Committee on Veterans’ Affairs, to Steve L. Muro, Dep- uty Under Secretary for Memorial Affairs, National Cemetery Administra- tion, U.S. Department of Veterans Affairs, letter dated October 14, 2009, and VA responses ................................................................................................. 79 iv VerDate Nov 24 2008 23:31 Feb 24, 2010 Jkt 053429 PO 00000 Frm 00004 Fmt 0486 Sfmt 0486 I:\WAYS\OUT\53429.XXX GPO1 PsN: 53429 ccoleman on DSK8P6SHH1 with HEARING HONORING THE FALLEN: HOW CAN WE BETTER SERVE AMERICA’S VETERANS AND THEIR FAMILIES? THURSDAY, SEPTEMBER 24, 2009 U.S. HOUSE OF REPRESENTATIVES,