EMERGENCIES BRENCHLEY & HORSMONDEN GPs To contact a Doctor in an emergency telephone 01892 722007 Brenchley Surgery Horsmonden Surgery During the working day (8.00am to 6.30pm) emergencies are dealt with by the Duty Doctor. Howell Surgery, High Street, The Surgery, Lamberhurst Road, After normal Surgery hours you should dial 111 if you: Need medical help fast but it is not a 999 emergency Brenchley, Kent TN12 7NQ Horsmonden, Kent TN12 8LP Think you need to go to A&E or need another NHS urgent care service; or Tel: 01892 722007 Tel: 01892 723988 Don’t know who to call The NHS 111 service is there to help people access urgent local health services. Calls are dealt with by fully trained advisers who assess symptoms, give advice, arrange for patients to speak www.brenchleyandhorsmondengps.nhs.uk to health professionals, or send an ambulance if required. Calls are free from landlines and mobile telephones. INFORMATION FOR PATIENTS If a medical condition is severe or life threatening Welcome to our Practice This leaflet briefly explains the full range of services that we offer at both our it is imperative that the 999 service is contacted first. Surgeries and how to access them Visit the Practice website for more information about our services and facilities Practice Manager Heather Hayden General Practitioner—Partners Practice Administration Dr Mark Ironmonger MB BS MSc FRCGP DRCOG (registered London 1980) Christina Barrigan Dr Robert Weighell MB BS DCH (registered London 1982) Practice Nurses Health Care Assistant Dr Lynda Harris MBChB DRCOG (registered Birmingham 1987) Kate Marfleet Gemma Preston Alison Knott Secretaries General Practitioner Rachel Sheppard Kym Brooker Dr Lucie Le Rolland MBBS MA DRCOG DFSRH MRCGP (registered London 2004) Brenchley Dispensary Sue Wise Nova Acres Caroline Davis Jeanette Jeffery-Jones RECEPTION OPENING TIMES Brenchley Reception Doctors’ consulting times vary; contact Reception for appointments or book online Nova Acres Kym Brooker Caroline Davis Jeanette Jeffery-Jones Liz Simmonds Sue Wise Horsmonden Reception BRENCHLEY HORSMONDEN Alison Knott Juliet Lowe Kym Davis Monday 8.15am—4.00pm 8.00am—12noon 3.00pm—6.30pm Midwife: Rachel Buss, Tunbridge Wells Hospital at Pembury For non-urgent matters: 01892 633488 (Monday to Friday 8.30am to 4pm) Tuesday* 8.15am—4.00pm 8.00am—1.00pm Closed For urgent attention: 01892 633500 (24 hours) Wednesday 8.15am—6.00pm 8.00am—1.00pm Closed District Nurses: Contact the Surgery in the first instance Thursday 8.15am—6.00pm 8.00am—1.00pm Closed Patient confidentiality is of great importance to the Practice and all our staff respect any Friday 8.15am—6.30pm 8.00am—1.00pm Closed information given to them. We comply with the General Data Protection Regulation, Data Protection and Freedom of Information Acts. We respect your rights as a patient and hope Whilst we try to give notice of any changes to our Reception opening and the Doctors’ consulting times that you will treat our health care team equally with respect. We refer you to the Codes of we regret that this is not always possible, particularly in the case of emergencies. Please check with Reception or visit our website for up to date information. Conduct displayed in Reception. West Kent Clinical Commissioning Group is our responsible health body and their contact details are available from Reception. * Emergency calls are dealt with by Lamberhurst Surgery after 1pm on Tuesday— if you have a medical emergency please listen to the recorded telephone message and contact them if appropriate. Horsmonden Surgery is open for Updated May 2018 patients attending pre-booked appointments at the Dermatology Clinic only. Patient Comments and Complaints: Appointments can be made by phone Extended Hours Appointments are Ante-natal Care: There is a midwife led We aim to provide high quality medical care (excluding the non-appointment emergency available for patients who cannot attend in clinic at Brenchley each Wednesday morning. in a friendly and informal way. If you have surgeries), at Reception or online through normal Surgery times. They are with the Contact Reception to make an appointment. any suggestions for improvements we are Patient Access. Doctor or Practice Nurse at Horsmonden on All patients are allocated a happy to receive them. We are also aware Monday evening until 7.15pm or with the Allocated GP: Please note that all appointment times are named GP but you can see any of our Doctors that sometimes there are problems. Please Doctor at Brenchley on Wednesday evening subject to change at short notice. at either surgery. If you would like to know contact the Practice Manager to discuss the until 7pm. These are not bookable online— the name of your allocated GP please ask, issue. Appointments are for 1 person only; contact Reception. separate appointments must be made for although it makes no difference since you are Our PPG each individual. Telephone Consultations: Some free to see any Doctor. Patient Participation Group: problems can be dealt with over the phone. welcomes any positive and constructive If you cannot keep an appointment please let However, a Doctor may not be immediately Child Health Care: Routine checks are suggestions about the Practice. Leave us know so that we can offer it to someone available in which case they will call you back carried out by the Health Visitor and Doctor comments with Reception and they will be else. or suggest an alternative course of action. as required. Contact the Health Visitors on passed on. Information about the PPG and Appointment Only Surgeries: 01892 839458 weekdays between 9am and how to become a member is available in Home Visits: Please contact Reception 5pm. Reception or on the website. Our Doctors prefer to see patients by before 9.30am whenever possible. Visits are appointment. at the Doctors’ discretion; you may be Disabled Patients: Both our Surgeries are Phlebotomy/Blood Tests: We hold telephoned first to discuss your problem. wheelchair accessible. regular sessions for routine blood tests. We allow 10 minutes per booked Contact Reception. consultation. If you require a longer Dispensing and Repeat Prescriptions New Patients: New patients are required consultation please ask. Ready Call: These local voluntary Any patient living more than 1.6km from to complete a New Patient Questionnaire and organisations can provide transport, care for Emergency On the Day Surgeries: their nearest chemist can obtain their advised to make an appointment for a health housebound relatives, advise about support medicines from our Dispensary at Brenchley. check with the Health Care Assistant. Contact These morning Surgeries are held daily agencies, help with shopping or arranging To request a repeat prescription order online Reception. and are intended for patients who have a special equipment. via Patient Access or tick the appropriate genuine and immediate need to see a Other Medical Examinations: Speak to Horsmonden: 01892 723850 doctor. boxes on the duplicate page of your Brenchley: 01892 722789 prescription and bring or send it to your Reception to book and to discuss charges. They are for 5 minutes per consultation. normal Surgery. Online Services—Patient Access: This Test Results: Most test results are You must make your appointment by We always require 3 complete working service allows you to book appointments, available within 5 days; x-ray results may 9.30am in person at Reception or days to fulfil repeat prescription requests. order repeat medication and view current take longer. Please only ring between 11am online—these appointments cannot be medications, allergies and immunisations. It and 1pm for your results. We cannot accept requests for repeat made by phone. is available to all patients and parents can prescriptions by telephone. Travel Advice and Immunisations: By create an account for children up to the age Due to the emergency nature of these In accordance with NHS guidelines a one appointment with the Practice Nurse. sessions the time you are given is of 14. To set up your account we will need month supply of drugs will be issued. photographic proof of identity and proof of Contact Reception for advice, appointments approximate only. You do not need to and details of charges. A pre-travel Repeat prescriptions can be posted back to address (for adults) and proof of ID for wait at the surgery but remember to let immunisation form available online or from the Receptionist know you when you you if you provide a stamped envelope. children. Ask at Reception or visit the website for full information. reception must be completed prior to your return. You may wish to phone Reception Prescription charges are payable upon appointment. Charges are payable at the before the time of your appointment to collection by cash or cheque. We need to see IMPORTANT: Please note that appointments time of your appointment by cash, cheque or check that the Surgery is running to evidence of non-payment eg exemption for minor surgery, contraceptive implants BACS. schedule. certificate, award notices or prepayment and coil/IUCD fittings must not be made Website: Online services via Patient Access If you wish to see a specific doctor you certificate. Without evidence we may not be online. Please contact Reception. and up to date information and news: must make a regular appointment with able to issue your medication. brenchleyandhorsmondengps.nhs.uk that doctor. .