2016 Q4 2016
Quarterly Report 4th Quarter, 2016 Contents Section I: Asset & Account Growth Section II: Call-Center / Web Data Section III: Investment Performance Section IV: Customer Service Performance Section V: Demographic Information Section VI: Marketing Activity Section VII: Creative Samples Section VIII: Public Relations & Social Media Section IX: Miscellaneous Data 2 Asset & Account Growth 4th Quarter 2016 Highlights and Summary . The 4th quarter 2016 ended with Program assets of $733.3 million, a 1.8% increase from last quarter’s assets of $720.3 million and an 8.2% increase from last year’s 4th quarter results of $677.7 million. At the end of the quarter, total Program accounts were 48,295, up by 1.6% from 3rd quarter 2016 (47,557) and by 3.5% from last year’s 4th quarter results (46,645). TIAA PUBLIC 4 Highlights and Summary Program Highlights - Period Ended December 31st, 2016 Assets Accounts* Average Balance YTD Contributions YTD Redemptions YTD Net Flows $733,310,202 48,295 $15,184 $76,699,027 ($63,180,018) $13,519,009 Program Highlights - 4th Quarter, 2016 Quarterly Quarterly Quarterly Accounts Opened Accounts Closed Net New Accounts Contributions Redemptions Net Flows 1,194 456 738 $22,696,674 ($12,700,989) $9,995,685 Program Asset and Account Growth $ 750,000 48,295 47,557 47,473 48,000 47,072 $ 700,000 46,645 46,109 46,000 $ 650,000 $733,310 $720,315 $710,765 $688,484 $677,694 44,000 $ 600,000 $651,943 $ 550,000 42,000 Q3 2015 Q4 2015 Q1 2016 Q2 2016 Q3 2016 Q4 2016 Assets Accounts *Accounts are defined as Unique-Owner-Beneficiary Relationships TIAA PUBLIC 5 Account & Net Flow Performance Summary .
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