DOCSLIB.ORG

Flight-Crew Human Factors Handbook

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text

Load more

Intelligence, Strategy and Policy Flight-crew human factors handbook CAP 737 CAP 737 Published by the Civil Aviation Authority, 2014 Civil Aviation Authority, Aviation House, Gatwick Airport South, West Sussex, RH6 0YR. You can copy and use this text but please ensure you always use the most up to date version and use it in context so as not to be misleading, and credit the CAA. Enquiries regarding the content of this publication should be addressed to: Intelligence, Strategy and Policy Aviation House Gatwick Airport South Crawley West Sussex England RH6 0YR The latest version of this document is available in electronic format at www.caa.co.uk, where you may also register for e-mail notification of amendments. December 2016 Page 2 CAP 737 Contents Contents Contributors 5 Glossary of acronyms 7 Introduction to Crew Resource Management (CRM) and Threat and Error Management (TEM) 10 Section A. Human factors knowledge and application 15 Section A, Part 1. The Individual (summary) 17 Section A, Part 1, Chapter 1. Information processing 18 Chapter 2. Perception 22 Chapter 3. Attention 30 Chapter 4. Vigilance and monitoring 33 Chapter 5. Human error, skill, reliability,and error management 39 Chapter 6. Workload 55 Chapter 7. Surprise and startle 64 Chapter 8. Situational Awareness (SA) 71 Chapter 9. Decision Making 79 Chapter 9, Sub-chapter 1. Rational (classical) decision making 80 Chapter 9, Sub-chapter 2. Quicker decision making mechanisms and shortcuts 88 Chapter 9, Sub-chapter 3. Very fast (intuitive) decision-making 96 Chapter 10. Stress in Aviation 100 Chapter 11. Sleep and fatigue 109 Chapter 12. Personality and cultural differences 117 Section A, Part 2. The Crew 122 Chapter 13. Effects of groups and teams (coordination, teamwork, roles and group decisions) 123 Chapter 14. Leadership 132 December 2016 Page 3 CAP 737 Contents Chapter 15. Communication (communication, language, sharing mental models, assertiveness and verbal intervention) 137 Section B, Part 1. Specific Context Guidance 146 Chapter 16. Automation human factors 147 Chapter 17. Working with external teams 155 Chapter 18. Specific guidance for cabin crew CRM trainers 163 Section B, Part 2. CRM assessment and behavioural markers 168 Chapter 19. CRM assessments 169 Chapter 20. Behavioural marker systems 179 Part B, Part 3. CRM effectiveness 184 Chapter 21. Facilitation skills 185 Chapter 22. Resources for improving CRM effectiveness 190 Chapter 22a. Checklist of 10 practical indicators of effective CRM 191 Chapter 22b. Guide to assessing a CRM ground trainer 193 Chapter 22c. Short guide to performance standards for CRM trainers 196 Chapter 22d. Informal checklist for CRM trainer competencies 204 Chapter 22e. Informal guide to twenty instructional traps and faults of CRM trainers 206 Chapter 22f. Trainer competencies – simulator and aeroplane 208 Chapter 22g. Examiner competencies – simulator 215 Chapter 22h. Report writing and handover guide 217 Section B, Part 4. CRM in safety management 219 Chapter 23. CRM in safety management 220 Chapter 24. Use of taxonomies 223 Section B, Part 5. CRM regulation 224 Chapter 25. CRM regulations 225 References 235 December 2016 Page 4 CAP 737 Contributors Contributors Editor Dr Steve Jarvis Chapter authors Dr Steve Jarvis 1-9, 12-16 20 Captain Peter Shaw 19, 23, 24, 25 Professor Michael Bagshaw 10, 11 Combined Contributions 21, 22 Captain Charlie Cantan 17 - Working with External Teams Sarah Skelton & RAeS 18 - Specific Guidance for Cabin Crew CRM trainers Cabin Crew Standing Group Major Contributors . Capt Colin Budenberg . Capt Paddy Carver . Capt Graham Cruse . Capt Chris Mann, easyJet . Capt Paul Field, British Airways . Capt Dave Thom, CTC training . Capt Kevin Lawrence, Bond Offshore Helicopters . The CRM Advisory Panel Numbered Anecdote Contributions 1. Capt Colin Budenburg 2. Capt Paddy Connelly, CAA Flight Ops Inspector (Helicopters) 3. Capt Angus Crawford, easyJet 4. Capt Mike Dorrian, Air New Zealand 5. Dr Steve Jarvis, Jarvis Bagshaw Ltd December 2016 Page 5 CAP 737 Contributors 6. Brian Lecomber, Firebird Aerobatics 7. Capt Keith Perry, former TRE & CAA FOI 8. Delphine Tabary, Jarvis Bagshaw Ltd 9. Capt Neil Taylor, B777 TRI/TRE, British Airways 10. Capt Peter Shaw, CAA flight Operations Inspector 11. Capt Ianko Stoimenov, B737 TRI/TRE 12. Captain Charlie Cantan (all Chapter 17 cases) The authors would like to acknowledge the assistance of British Airways, easyJet, Thomson Airways, Thomas Cook Airlines, Virgin Atlantic, Bond Helicopters and Bristow Helicopters. The authors also acknowledge those anecdote contributors who preferred not to be named. December 2016 Page 6 CAP 737 Glossary of acronyms Glossary of acronyms AAIB Air Accident Investigation Branch SMS Safety Management System AMC Acceptable Means of Compliance SOP Standard Operating Procedure ASR Air Safety Report TCO Turnaround Co-ordinator CEO Chief Executive Operator TEM Threat and Error Management CRM Crew Resource Management TRE Type Rating Examiner CRMI Crew Resource Management TRI Type-Rating Instructor Instructor UT University of Texas CRMIE Crew Resource Management Instructor Examiner CSA Customer Service Agent CTA Cognitive Task Analysis CVR Cockpit Voice Recorder EASA European Aviation Safety Agency EEG Electroencephalogram EFB Electronic Flight Bag FCL Flight Crew Licensing FMA Flight Mode Annunciator FAA Federal Aviation Administration FCU Flight Control Unit FDM Flight Data Monitoring GOR Ground Occurrence Report HF Human Factors HUD Head-Up Display ISP Inflight Service Personnel JAA Joint Aviation Authorities LOSA Line Oriented Safety Audit LPC Line Proficiency Check LTM Long Term Memory NOTECHS Non-Technical Skills MCC Multi-Crew Cooperation MCP Mode Control Panel MOR Mandatory Occurrence Report OPC Operator Proficiency Check OTP On Time Performance PF Pilot Flying PM Pilot Monitoring REM Rapid Eye Movement RNP Required Navigational Performance SCCM Senior Cabin Crew Member SIM Simulator December 2016 Page 7 CAP 737 Foreword Foreword Cap 737 has been re-structured in response to commercial air transport needs, identified by the Crew Resource Management Advisory Panel, to provide more focussed and applied practical CRM training guidance. The civil aviation community has fully embraced the need for change and have made significant contributions in the form of anecdotal experiences to provide context to the complex human behaviours described in the document. The document is structured into 6 main parts: . Human Factors knowledge and application comprises 15 chapters covering the full range of individual and team human characteristics that manifest themselves within aircraft operational roles. The approach adopted throughout these chapters is threefold: . Firstly a theoretical explanation relating to each of the human processes or behaviours is provided to equip the trainers with the pertinent knowledge . Secondly a description of the application of the specific human attributes within roles and tasks is provided and is supported by contextual anecdotal illustrations. Thirdly practical guidance in how the specific human vulnerabilities can be understood through suggested CRM training activities is provided. Specific context guidance comprises 3 chapters which explores the application of CRM training within three focal areas. The first area is automation and the challenges in mode management and its impact on situation awareness and workload are discussed. The impact of manual flying skills and its contribution to predictive monitoring skills is debated. CRM challenges associated with novel interfaces (e.g. electronic flight bags) are tabled. The second area relates to the interfaces that the aircrew and cabin crew have with external agencies (turnaround co-ordinators, dispatchers, cargo and ground handlers, line engineering, customer service agents and airport operations staff) and identifies the value of aligning cultures and attitudes through a more comprehensive approach to CRM training. Case study material reinforces the need to widen the CRM training net. December 2016 Page 8 CAP 737 Foreword . The third area provides guidance in the delivery of CRM training to cabin crew and emphasises the contribution that cabin crew can make to flight safety with examples provided. CRM assessment comprises 2 chapters which detail the instructor competencies required to carry out CRM and TEM assessment and the behavioural marker system as a method of feedback to the crew. This will enable Instructors and Examiners to understand and comply with the EASA requirements contained in AMC1 FCL.920 and AMC1 ORO.FC 115 & 215 (h). Observation skills are key attributes and example case studies are provided. Candidate behavioural markers are provided. CRM effectiveness comprises guidance in the development and application of facilitation skills which are an essential part of the assessment task. It also provides a set of guidelines and checklists which underpin good CRM practices in terms of required trainer attributes and competencies. The overall aim is to ensure that the Air Transport Operators are able to recognise indicators which contribute towards effective CRM. CRM in safety management emphasises the importance of recognising poor CRM as an aviation hazard and good CRM as risk mitigation strategy. It provides advice in the capturing and classifying of accident and incident data where human vulnerabilities are identified as contributing factors. The encouragement of non-punitive reporting to capture human error safety trends for internal occurrence reporting
Recommended publications
  • Remote Pilot – Small Unmanned Aircraft Systems Study Guide

    Remote Pilot – Small Unmanned Aircraft Systems Study Guide

    F FAA-G-8082-22 U.S. Department of Transportation Federal Aviation Administration Remote Pilot – Small Unmanned Aircraft Systems Study Guide August 2016 Flight Standards Service Washington, DC 20591 This page intentionally left blank. Preface The Federal Aviation Administration (FAA) has published the Remote Pilot – Small Unmanned Aircraft Systems (sUAS) Study Guide to communicate the knowledge areas you need to study to prepare to take the Remote Pilot Certificate with an sUAS rating airman knowledge test. This Remote Pilot – Small Unmanned Aircraft Systems Study Guide is available for download from faa.gov. Please send comments regarding this document to [email protected]. Remote Pilot – Small Unmanned Aircraft Systems Study Guide i This page intentionally left blank. Remote Pilot – Small Unmanned Aircraft Systems Study Guide ii Table of Contents Introduction ........................................................................................................................... 1 Obtaining Assistance from the Federal Aviation Administration (FAA) .............................................. 1 FAA Reference Material ...................................................................................................................... 1 Chapter 1: Applicable Regulations .......................................................................................... 3 Chapter 2: Airspace Classification, Operating Requirements, and Flight Restrictions .............. 5 Introduction ........................................................................................................................................
  • SULLY's SPLASHDOWN: a Story of Redemption for Pilots the Recession

    SULLY's SPLASHDOWN: a Story of Redemption for Pilots the Recession

    AKERS...EUROPE’S ETS PROVES TO BE A FIASCO FOR OPERATORS...NEWSMAKERS...PLATINUM JET EXECS, EMPLOYEES INDICTED...NEWSMAKERS...START-UP FRAX JET REPUBLIC F O L D S . N E W S M A K E R S . F A A A C T S Q U I C K L Y I N NEWSmak2009ers INSIDE: I Sully’s splashdown pg 22 I The recession takes its toll pg 22 I Santulli ejects from NetJets pg 23 I Negative portrayal of bizjets pg 23 I Northwest pilots overfly MSP pg 23 I Europe’s ETS proves a fiasco pg 24 S R E T JetDirect collapse pg 24 U I E R / D I SULLY’S SPLASHDOWN: TSA revises LASP proposal pg 24 M I R E D C M Colgan crash ignites questions pg 26 N I A D A story of redemption for pilots N E R Eclipse Aerospace pg 26 B I NEWSMAKER OF THE YEAR I Hudson River midair pg 28 K C I Platinum Jet workers indicted pg 28 N I P hen Capt. Chesley “Sully” going to be in the Hudson.” E O K Sullenberger brought the aft Only a fellow pilot, aware of the slim odds Jet Republic collapses pg 30 M I I belly skin of his US Airways for putting an airliner down in water without J Capt. Chesley “Sully” Sullenberger (left) and FAA approves Waas upgrades pg 30 WAirbus A320 into contact breaking apart in the process, can fully appre- First Officer Jeffrey Skiles brought some glory I with the cold water of New York’s Hudson ciate the enormity of what confronted Sully to the airline pilot profession.
  • Human Factors Checklist Provides Tool for Accident/Incident Investigation

    Human Factors Checklist Provides Tool for Accident/Incident Investigation

    FLIGHT SAFETY FOUNDATION FEBRUARY 2001 FLIGHT SAFETY DIGEST Human Factors Checklist Provides Tool for Accident/Incident Investigation Human Factors Analysis and Classification System Latent Failures Organizational Influences Latent Failures Unsafe Supervision Latent Failures Preconditions for Unsafe Acts Active Failures Unsafe Acts Failed or Absent Defenses Mishap SINCE 1947 FLIGHT SAFETY FOUNDATION For Everyone Concerned With the Safety of Flight Flight Safety Digest Officers and Staff Vol. 20 No. 2 February 2001 Carl W. Vogt Chairman, Board of Governors Stuart Matthews In This Issue President and CEO Robert H. Vandel Human Factors Checklist Provides Tool for Executive Vice President 1 James S. Waugh Jr. Accident/Incident Investigation Treasurer The checklist can be used in the formulation of safety ADMINISTRATIVE programs that address key factors related to the Ellen Plaugher prevention of recurring flight crew errors. Executive Assistant Linda Crowley Horger Human Factors Analysis and Manager, Support Services Classification System 15 FINANCIAL Crystal N. Phillips HFACS was developed as a framework for safety research Director of Finance and Administration to support the design of new investigative methods and accident/incident databases to systematically examine TECHNICAL human error in aviation safety. James Burin Director of Technical Programs Joanne Anderson Data Show 421 Fatal Accidents Involving Technical Assistant Large Jets and Turboprops in 1990s 29 Louis A. Sorrentino III Managing Director of Internal Evaluation Programs A study by the U.K. Civil Aviation Authority shows that the Robert Feeler number of accidents each year during the period ranged Q-Star Program Administrator from a low of 37 in 1998 to a high of 48 in 1995.
  • Volume 31 Number 10 Issue 375 March 2019 Events Comic Con

    Volume 31 Number 10 Issue 375 March 2019 Events Comic Con

    Volume 31 Number 10 Issue 375 March 2019 A WORD FROM THE EDITOR Omni Expo This month was a very difficult for me personally but March 15-17 we go on.. Florida Hotel and Convention Center I include a list of recommended short fiction. I read a lot 1500 Sand Lake Road more. There is a lot of good fiction out there. Orlando, FL 32809 Please note that some of the Nebula short fiction Guests: Hisashi Kagawa (animation director) nominees may be available online. Please check Oasfis Mamoru Yokota (animation director) Convention on Facebook or OasisCon on Twitter for links to the Paul St. Peter (voice actor) stories. Matt Shipman (voice actor) Next month pictures from ICFA, and with luck a Sawa (singer) review. And others $50 at the door for weekend www.omniexpo.com Events ICFA 40 (academic conference) Comic Con Revolution March 13-16 March 2-3 Orlando Airport Marriott, Palm Beach County Convention Center Orlando, Florida 650 Okeechobee Boulevard Guest of Honor: G. Willow Wilson West Palm Beach, FL 33401 Guest Scholar: Mark Bould Guests: Chris Claremont (comic book writer) www.fantastic-arts.org Amanda Conner (comic book writer/artist) Jimmy Palmiotti (comic book writer/artist) Clearwater Comic Con Peter Rawlik (writer) March 16 And others Clearwater Public Library $40 for 2 days, $25 for Sat, $20 for Sunday 100 N. Osceola Avenue comicconrevolution.com/westpalmbeach/index.php Clearwater, FL 33755 Guests: Chuck Dixon (comic book writer) Infinity Con 6 Karl Moline (comic writer/artist) March 2-3 And others National Guard Armory Free 490 NW Lake Jeffery Rd See Facebook Page Lake City, FL 32055 $18 for bothe days, $12 for one day My-Con infinityconfl.com/ March 16 Wyndham Orlando Resort Miami Comic Con 8001 International Drive March 9 Orlando, Florida 32819 Miami Airport Convention Center Guest: R.
  • Crew Resource Management in Healthcare

    Crew Resource Management in Healthcare

    FLYING LESSONS: CREW RESOURCE MANAGEMENT IN HEALTHCARE Authored by: Colin Konschak, FACHE, CEO Blake Smith, Principal www.divurgent.com © Divurgent 2017-2018 INTRODUCTION Patient safety has come under closer scrutiny in recent years and experts agree that human factors are major contributors to adverse events in healthcare. In its1999 landmark report, “To Err is Human: Building a Safer Health Care System,” the Institute of Medicine (IOM) stated that anywhere from 44,000 to 98,000 patients die each year as a result of medical errors at an estimated annual cost of $29 billion.i Medical errors, two-thirds of which are preventable, are the eighth leading cause of death in the U.S. each year.ii As medicine relies on increasingly complex technologies, this problem will only intensify. For example, The New York Times recently conducted a study that found an alarming number of injuries related to radiation therapy. The injuries, which should have been avoidable, were caused by faulty programming, poor safety procedures, software flaws that should have been recognized, and inadequate staffing and training.iii Like medicine, aviation relies on teams of experts working together to carry out complex procedures that, if not executed properly, can have serious consequences. If 98,000 people died in plane crashes each year, it would be the equivalent of a fatal jet crash – 268 passengers – every day. Airlines, however, have taken steps to prevent such catastrophes and health care providers are taking note. FOLLOWING AVIATION’S LEAD In 1977, two Boeing 747s collided on a runway in the Canary Islands, killing 582 people.
  • Democratic Consolidation and Capital Flight in Latin America

    Democratic Consolidation and Capital Flight in Latin America

    ABSTRACT Title of Dissertation: FLIGHT OR FLIGHT? DEMOCRATIC CONSOLIDATION AND CAPITAL FLIGHT IN LATIN AMERICA Daniel Scott Owens, Doctor of Philosophy, 2017 Dissertation directed by: Dr. Virginia Haufler, Department of Government and Politics Since 1980, developing countries lost US$16.3 trillion dollars as a result of capital flight (Kar 2016) representing a major threat to international development efforts. This dissertation investigates why some democracies in the developing world experience much more capital flight than others. Using the experiences of Latin America democracies, the fundamental reasons for flight lie in the failure of these countries to consolidate their democracies. As a result of their failure to consolidate, they are highly vulnerable to popular mobilization by excluded groups demanding redistribution, which has the effect of increasing perceptions of political risk among asset holders and incurring flight. In an area of the world where wealth, income, and power is chronically unequal, my central argument posits a causal sequence that begins with mass mobilization by social movements directed towards new redistributive public policies and in opposition to pro-market democratically elected governments. Typically, as mass mobilization strengthens, Leftist parties embrace the aims of popular movements whose electoral support subsequently increases to levels that allow them to form governments committed to redistribution. Under these conditions, as mobilization and support for the Left strengthened, asset holders’ perceptions of risk increase significantly, leading to capital flight. Using a mixed methods research design combining quantitative analysis with qualitative case studies I present empirical evidence to support my argument. For the quantitative analysis, regression analysis was applied to a cross-sectional time series dataset for 18 democracies.
  • Spanish Clinical Language and Resource Guide

    Spanish Clinical Language and Resource Guide

    SPANISH CLINICAL LANGUAGE AND RESOURCE GUIDE The Spanish Clinical Language and Resource Guide has been created to enhance public access to information about mental health services and other human service resources available to Spanish-speaking residents of Hennepin County and the Twin Cities metro area. While every effort is made to ensure the accuracy of the information, we make no guarantees. The inclusion of an organization or service does not imply an endorsement of the organization or service, nor does exclusion imply disapproval. Under no circumstances shall Washburn Center for Children or its employees be liable for any direct, indirect, incidental, special, punitive, or consequential damages which may result in any way from your use of the information included in the Spanish Clinical Language and Resource Guide. Acknowledgements February 2015 In 2012, Washburn Center for Children, Kente Circle, and Centro collaborated on a grant proposal to obtain funding from the Hennepin County Children’s Mental Health Collaborative to help the agencies improve cultural competence in services to various client populations, including Spanish-speaking families. These funds allowed Washburn Center’s existing Spanish-speaking Provider Group to build connections with over 60 bilingual, culturally responsive mental health providers from numerous Twin Cities mental health agencies and private practices. This expanded group, called the Hennepin County Spanish-speaking Provider Consortium, meets six times a year for population-specific trainings, clinical and language peer consultation, and resource sharing. Under the grant, Washburn Center’s Spanish-speaking Provider Group agreed to compile a clinical language guide, meant to capture and expand on our group’s “¿Cómo se dice…?” conversations.
  • Aerosafety World November 2009

    Aerosafety World November 2009

    AeroSafety WORLD DOUSING THE FLAMES FedEx’s automatic system CRM FAILURE Black hole approach UPSET TRAINING Airplane beats simulators IASS REPORT 777 power rollback, more TRAGEDY AS INSPIRATION JAPAN Airlines’ safeTY CENTER THE JOURNAL OF FLIGHT SAFETY FOUNDATION NOVEMBER 2009 “Cessna is committed to providing the latest safety information to our customers, and that’s why we provide each new Citation owner with an FSF Aviation Department Tool Kit.” — Will Dirks, VP Flight Operations, Cessna Aircraft Co. afety tools developed through years of FSF aviation safety audits have been conveniently packaged for your flight crews and operations personnel. These tools should be on your minimum equipment list. The FSF Aviation Department Tool Kit is such a valuable resource that Cessna Aircraft Co. provides each new Citation owner with a copy. One look at the contents tells you why. Templates for flight operations, safety and emergency response manuals formatted for easy adaptation Sto your needs. Safety-management resources, including an SOPs template, CFIT risk assessment checklist and approach-and-landing risk awareness guidelines. Principles and guidelines for duty and rest schedul- ing based on NASA research. Additional bonus CDs include the Approach and Landing Accident Reduction Tool Kit; Waterproof Flight Operations (a guide to survival in water landings); Operator’sMEL Flight Safety Handbook; item Turbofan Engine Malfunction Recognition and Response; and Turboprop Engine Malfunction Recognition and Response. Here’s your all-in-one collection of flight safety tools — unbeatable value for cost. FSF member price: US$750 Nonmember price: US$1,000 Quantity discounts available! For more information, contact: Namratha Apparao, + 1 703 739-6700, ext.
  • Prof. Paul Stephen Dempsey

    Prof. Paul Stephen Dempsey

    AIRLINE ALLIANCES by Paul Stephen Dempsey Director, Institute of Air & Space Law McGill University Copyright © 2008 by Paul Stephen Dempsey Before Alliances, there was Pan American World Airways . and Trans World Airlines. Before the mega- Alliances, there was interlining, facilitated by IATA Like dogs marking territory, airlines around the world are sniffing each other's tail fins looking for partners." Daniel Riordan “The hardest thing in working on an alliance is to coordinate the activities of people who have different instincts and a different language, and maybe worship slightly different travel gods, to get them to work together in a culture that allows them to respect each other’s habits and convictions, and yet work productively together in an environment in which you can’t specify everything in advance.” Michael E. Levine “Beware a pact with the devil.” Martin Shugrue Airline Motivations For Alliances • the desire to achieve greater economies of scale, scope, and density; • the desire to reduce costs by consolidating redundant operations; • the need to improve revenue by reducing the level of competition wherever possible as markets are liberalized; and • the desire to skirt around the nationality rules which prohibit multinational ownership and cabotage. Intercarrier Agreements · Ticketing-and-Baggage Agreements · Joint-Fare Agreements · Reciprocal Airport Agreements · Blocked Space Relationships · Computer Reservations Systems Joint Ventures · Joint Sales Offices and Telephone Centers · E-Commerce Joint Ventures · Frequent Flyer Program Alliances · Pooling Traffic & Revenue · Code-Sharing Code Sharing The term "code" refers to the identifier used in flight schedule, generally the 2-character IATA carrier designator code and flight number. Thus, XX123, flight 123 operated by the airline XX, might also be sold by airline YY as YY456 and by ZZ as ZZ9876.
  • IAG Results Presentation

    IAG Results Presentation

    IAG results presentation Full Year 2019 28 February 2020 2019 Highlights Willie Walsh, Chief Executive Officer Continued progress against strategic objectives FY 2019 strategic highlights • Strengthen portfolio of world-class brands and operations − Announced planned acquisition of Air Europa, subject to regulatory approvals − British Airways new Club Suite on 5 aircraft (4 A350s, 1 B777) and in-flight product enhancements (amenities, catering, new World Traveller Plus seat, Wi-Fi rollout. Revamped lounges – Geneva, Johannesburg, Milan, New York JFK, SFO − Iberia Madrid lounge refurbishment and completion of premium economy long-haul rollout − Strong NPS increase by 9.5 points to 25.8, driven by British Airways and Vueling, target of 33 by 2022 − LEVEL expansion at Barcelona and roll-out to Amsterdam • Grow global leadership positions − North America traffic (RPK) growth of 3.6% − New destinations – Charleston (BA), Minneapolis (Aer Lingus), Pittsburgh (BA) − LEVEL – new route Barcelona to New York − Latin America and Caribbean traffic growth of 15.6% − Iberia - higher frequencies on existing routes − LEVEL – new route Barcelona to Santiago − British Airways – increased economy seating ex-LGW on Caribbean routes − Intra-Europe traffic growth of 3.8% - Domestic +10.1% (mainly Spain), Europe +2.2% − Asia traffic growth of 5.0% – British Airways new routes to Islamabad and Osaka, signed joint business agreement with China Southern Airlines • Enhance IAG’s common integrated platforms − Launched ‘Flightpath net zero’ carbon emissions by 2050
  • Shannon Silva, M.F.A

    Shannon Silva, M.F.A

    Shannon Silva, M.F.A. University of North Carolina Wilmington [email protected] / (910) 962-2232 ​ ​ Education 2006 M.F.A. Film & Video Production, The University of Iowa 1997 B.F.A. Studio Art – Photography, Texas State University Academic Appointments 2013- Associate Professor, Film Studies, University of North Carolina Wilmington 2016-2018 Associate Chair, Film Studies, University of North Carolina Wilmington 2006-2013 Assistant Professor, Film Studies, University of North Carolina Wilmington 2002-2005 Graduate Student Instructor, Cinema and Comparative Literature, University of Iowa Course Taught at UNCW FST 201: Introduction to Film Production FST 451: Visions Film Festival and Conference FST 302: Intermediate Documentary Production Management FST 302: Intermediate Experimental Production FST 491: Independent Study in Film (various topics) FST 302: Intermediate Narrative Production FST 495: Senior Seminar: Documentary, Experimental or FST 330: Documentary Producing Animation Production FST 331: Introduction to Editing FST 495: Senior Seminar: Autobiographical Filmmaking FST334: 6x1 Experimental Filmmaking FST 497: Applied Post-Production Creative Work - In Progress Fall 2019 To Live in the Shadows: Horizontal Gene Transfer and the Evolution of Ferns (Director/Animator/Editor), short experimental animated documentary, in production ​ Celebrating color and light while contemplating threatened erasure, fierce adaptability and ultimate survival through hand drawn, stop motion animation and an interview with Boyce Thompson Institute fern specialist, Fay-Wei Li. Est. 2020 Broger’s End (Producer/Casting Director), short narrative, in pre-production Directed by Tiffany Albright. A troubled couple retreats to the woods to reconnect, but when an apocalyptic event occurs they must choose between safe isolation and the unpredictable world outside.
  • The Most Important Aviation System: the Human Team and Decision Making in the Modern Cockpit

    The Most Important Aviation System: the Human Team and Decision Making in the Modern Cockpit

    University of Tennessee, Knoxville TRACE: Tennessee Research and Creative Exchange Masters Theses Graduate School 8-2004 The Most Important Aviation System: The Human Team and Decision Making in the Modern Cockpit John Cody Allee University of Tennessee - Knoxville Follow this and additional works at: https://trace.tennessee.edu/utk_gradthes Part of the Aerospace Engineering Commons Recommended Citation Allee, John Cody, "The Most Important Aviation System: The Human Team and Decision Making in the Modern Cockpit. " Master's Thesis, University of Tennessee, 2004. https://trace.tennessee.edu/utk_gradthes/1820 This Thesis is brought to you for free and open access by the Graduate School at TRACE: Tennessee Research and Creative Exchange. It has been accepted for inclusion in Masters Theses by an authorized administrator of TRACE: Tennessee Research and Creative Exchange. For more information, please contact [email protected]. To the Graduate Council: I am submitting herewith a thesis written by John Cody Allee entitled "The Most Important Aviation System: The Human Team and Decision Making in the Modern Cockpit." I have examined the final electronic copy of this thesis for form and content and recommend that it be accepted in partial fulfillment of the equirr ements for the degree of Master of Science, with a major in Aviation Systems. Robert B. Richards, Major Professor We have read this thesis and recommend its acceptance: Ralph D. Kimberlin, George W. Garrison Accepted for the Council: Carolyn R. Hodges Vice Provost and Dean of the Graduate School (Original signatures are on file with official studentecor r ds.) To the Graduate Council I am submitting herewith a thesis written by John Cody Allee entitled "The Most Important Aviation System: The Human Team and Decision Making in the Modern Cockpit.