BoR (21) 23b
BEREC Report on Western Balkan Roaming
April 2020 – September 2020
11 March, 2021
BoR (21) 23b
Contents
List of figures ...... 2 1 Introduction ...... 4 2 Analysis of subscribers and those that use roaming services ...... 5 3 Consumption patterns for domestic mobile retail services...... 7 4 Consumption patterns for roaming services (voice, SMS and data) ...... 10 5 The development of retail roaming services: retail revenues per unit ...... 22 6 The development of wholesale roaming services: wholesale revenues per unit ...... 38 7 Annex ...... 47
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List of figures
Figure 1: Domestic average retail mobile revenue (voice+SMS+data) per total number of subscribers per month in Euro ...... 5 Figure 2: Share of roaming enabled subscribers from total number of subscribers ...... 6 Figure 3: Domestic voice minutes: average number of domestic minutes (actual minutes) per total number of subscribers per month ...... 7 Figure 4: Domestic SMS: average number of domestic SMS per total number of subscribers per month ...... 8 Figure 5: Domestic data: average consumption of domestic data (GB) per total number of subscribers per month ...... 9 Figure 6: Roaming voice services, calls made (actual minutes): average number of roaming minutes within the WB region (from alternative and RLAH+ tariffs) per number of subscribers roaming at least once in the concerned quarter and region per month ...... 10 Figure 7: Roaming RLAH+ minutes, calls made (actual minutes): average number of roaming minutes within the WB region from RLAH+ tariffs per number of RLAH+ subscribers roaming at least once in the concerned quarter and region per month ...... 11 Figure 8: Roaming voice services, calls made (actual minutes): average number of roaming minutes within the EEA region per number of subscribers roaming at least once in the concerned quarter and region per month ...... 12 Figure 9: Roaming voice services, calls received (actual minutes): average number of roaming minutes within the WB region (from alternative and RLAH+ tariffs) per number of subscribers roaming at least once in the concerned quarter and region per month ...... 13 Figure 10: Roaming voice services, calls received (actual minutes): average number of roaming minutes within the WB region from RLAH+ tariffs per number of RLAH+ subscribers roaming at least once in the concerned quarter and region per month ...... 14 Figure 11: Roaming voice services, calls received (actual minutes): average number of roaming minutes within the EEA region per number of subscribers roaming at least once in the concerned quarter and region per month ...... 15 Figure 12: Roaming SMS services: average number of roaming SMS (from alternative and RLAH+ tariffs) within the WB region per number of subscribers roaming at least once in the concerned quarter and region per month ...... 16 Figure 13: Roaming SMS services: average number of roaming SMS within the WB region from RLAH+ tariffs per number of RLAH+ subscribers roaming at least once in the concerned quarter and region per month ...... 17 Figure 14: Roaming SMS services: average number of roaming SMS within the EEA region per number of subscribers roaming at least once in the concerned quarter and region per month ...... 18 Figure 15: Roaming data services: average data roaming consumption in GB (from alternative and RLAH+ tariffs) within the WB region per number of subscribers roaming at least once in the concerned quarter and region per month ...... 19 Figure 16: Roaming data services: average data roaming consumption in GB within the WB region from RLAH+ tariffs per number of RLAH+ subscribers roaming at least once in the concerned quarter and region per month ...... 20
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Figure 17: Roaming data services: average data roaming consumption in GB within the EEA region per number of subscribers roaming at least once in the concerned quarter and region per month ...... 21 Figure 18: Average retail roaming revenues per alternative WB roaming minute, calls made (actual minutes), in Eurocent (within WB) ...... 22 Figure 19: Average retail roaming revenues per WB RLAH+ roaming minute, calls made (actual minutes), in Eurocent (within WB) ...... 23 Figure 20: Average retail roaming revenues per minute, calls made (actual minutes), in Euro (within EEA countries) ...... 24 Figure 21: Average retail roaming revenues per minute, calls made (actual minutes), in Euro (within RoW countries) ...... 25 Figure 22: Average retail roaming revenues per alternative WB roaming minute, calls received (actual minutes), in Eurocent (within WB) ...... 26 Figure 23: Average retail roaming revenues per WB RLAH+ roaming minute, calls received (actual minutes), in Eurocent (within WB) ...... 27 Figure 24: Average retail roaming revenues per minute, calls received (actual minutes), in Euro (within EEA countries) ...... 28 Figure 25: Average retail roaming revenues per minute, calls received (actual minutes), in Euro (within RoW countries) ...... 29 Figure 26: Average retail roaming revenues per alternative WB roaming SMS, in Eurocent (within WB) ...... 30 Figure 27: Average retail roaming revenues per WB RLAH+ roaming SMS, in Eurocent (within WB) ...... 31 Figure 28: Average retail roaming revenues per SMS, in Euro (within EEA countries) ...... 32 Figure 29: Average retail roaming revenues per SMS, in Euro (within RoW countries) ...... 33 Figure 30: Average retail roaming revenues per alternative WB roaming GB, in Euro ...... 34 Figure 31: Average retail roaming revenues per WB RLAH+ roaming GB, in Euro ...... 35 Figure 32: Average retail roaming revenues per GB, in Euro (within EEA countries) ...... 36 Figure 33: Average retail roaming revenues per GB, in Euro (within RoW countries) ...... 37 Figure 34: Average Wholesale voice roaming services: wholesale revenues per minute (group and non-group) in Eurocent, within WB region ...... 38 Figure 35: Average Wholesale voice roaming services: wholesale revenues per minute (group and non-group) in Eurocent, from EEA countries ...... 39 Figure 36: Average Wholesale voice roaming services: wholesale revenues per minute (group and non-group) in Eurocent, from RoW countries ...... 40 Figure 37: Average Wholesale SMS roaming services: wholesale revenues per SMS (group and non-group) in Eurocent, within WB region ...... 41 Figure 38: Average Wholesale SMS roaming services: wholesale revenues per SMS (group and non-group) in Eurocent, from EEA countries ...... 42 Figure 39: Average Wholesale SMS roaming services: wholesale revenues per SMS (group and non-group) in Eurocent, from RoW countries ...... 43 Figure 40: Wholesale data roaming services: wholesale revenues per GB in Euro, within WB region ...... 44 Figure 41: Wholesale data roaming services: wholesale revenues per GB in Euro, from EEA countries ...... 45 Figure 42: Wholesale data roaming services: wholesale revenues per GB in Euro, from RoW countries ...... 46
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1 Introduction
The BEREC Report on Western Balkan Roaming presents the results of the 4th round of data collection on international roaming services in the Western Balkans (WB) region including the economies Albania, Bosnia, Kosovo*, Montenegro, North Macedonia, Serbia undertaken by BEREC. This Report covers the period 1 April –30 September 2020, i.e. from the 2nd quarter 2020 until the 3rd quarter 2020. It is the third of a series of biannual Reports.
The applicable regulatory framework for this data collection is the Agreement on the price reduction of the roaming services in public mobile communication networks in the Western Balkans region, signed on 4 April 2019. According to this agreement, a transitional regime for roaming services shall apply from 1 July 2019 and allow adjustments of the price level of roaming services towards a “home-like” rule1 by 1 July 2021.
Roaming agreements are keystones of international cooperation in the telecommunications sector and this agreement therefore marks a milestone in the cooperation not only between all six WB signatories, but also with the European Union. Even at this early stage of the transitional regime, the average prices for roaming have been reduced significantly in all six WB signatories, in some cases by over 90%2. In a further step, roaming prices between EU and WB signatories shall be reduced, providing benefits to consumers in the WB and EU region alike.
This Report aims to provide information about consumption and price developments and to monitor the implementation of the roaming agreement. The first chapter contains information on subscribers in each of the WB signatories (Chapter 2), followed by an analysis of retail domestic consumption patterns in Chapter 3. Chapter 4 is focused on retail roaming consumption patterns. Chapter 5 offers information on retail roaming revenues, complemented by a chapter on wholesale roaming revenues (Chapter 6). A full list of operators that submitted data may be found in the Annex.
* This designation is without prejudice to positions on status, and is in line with UNSCR 1244 and the ICJ Opinion on the Kosovo declaration of independence. This footnote applies throughout the report. 1 The cited “home-like” rule shall correspond to the “roaming like at home” rules applicable in the European Union. 2 https://www.rcc.int/pubs/86/leaflet-roaming-free-western-balkans
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2 Analysis of subscribers and those that use roaming services
2.1 Domestic average Retail Mobile Revenue per User (ARRPU)
Figure 1: Domestic average retail mobile revenue (voice+SMS+data) per total number of subscribers per month in Euro
8 7,40 7,38 7,14 7,07 7,01 7 6,90 6,60 6,56 6,31 6,23 5,94 5,86 6 5,84 5,64 5,44 5,39 4,89
5 4,74 4,51 4,24 4,14 4 in Euro 2,74 3 2,70 2,51 2,51 2,22 2,10 2,02 1,97 1,79 1,78 2 1,76 1,62 1,46 1,26 1,22 1,18 1,18 1,14 1,12 1,06 1,04 1 ------0 Albania Bosnia Kosovo* Montenegro North Macedonia Serbia
Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020
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2.2 Share of roaming enabled subscribers from total number of subscribers
Figure 2: Share of roaming enabled subscribers from total number of subscribers
100% 0% 0% 0% 0% 1% 1% 2% 2% 2% 3% 3% 3% 3% 3% 3% 3% 3% 3% 3% 4% 4% 4% 4% 5% 6% 7% 7% 8% 8% 9% 9% 10% 10% 12% 14% 90% 15% 28% 28% 30% 31% 36%
80% 38% 42% 43%
70%
60%
50% 99% 99% 100% 100% 100% 100% 98% 98% 98% 97% 97% 97% 97% 97% 97% 97% 97% 97% 97% 96% 96% 96% 96% 95% 94% 93% 93% 92% 92% 91% 91% 90% 90% 88% 86% 40% 85% 72% 72% 70% 69% 64%
30% 62% 58% 57%
20%
10% - - - 0% - Q4 2018 Q4 2019 Q2 2019 Q4 2020 Q2 2018 Q4 2019 Q2 2019 Q4 2020 Q2 2018 Q4 2019 Q2 2019 Q4 2020 Q2 2018 Q4 2019 Q2 2019 Q4 2020 Q2 2018 Q4 2019 Q2 2019 Q4 2020 Q2 2018 Q4 2019 Q2 2019 Q4 2020 Q2 Albania Bosnia Kosovo* Montenegro North Macedonia Serbia
Number of subscribers with roaming enabled Domestic-only subscribers
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3 Consumption patterns for domestic mobile retail services
3.1 Domestic voice minutes: average number of domestic minutes (actual minutes) per total number of subscribers per month
Figure 3: Domestic voice minutes: average number of domestic minutes (actual minutes) per total number of subscribers per month
300,00 263,88
250,00 244,19 233,13 222,29 216,08 215,14 212,78 211,34 209,10 208,69 207,30 204,59 201,90 200,62 195,25 191,83
200,00 188,43 180,11 176,07 174,64 169,21 168,94 163,59 162,15 141,15 140,02 139,91 150,00 139,06 131,55 124,30
100,00 71,71 58,77 54,91 53,60 48,06 47,22 47,16 46,42 46,39 44,76 38,76 38,38 50,00 37,57 31,06 - - - - 0,00 Albania Bosnia Kosovo* Montenegro North Macedonia Serbia
Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020
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3.2 Domestic SMS: average number of domestic SMS per total number of subscribers per month
Figure 4: Domestic SMS: average number of domestic SMS per total number of subscribers per month
70,00 62,65 60,99 59,64
60,00 57,36 54,08 50,43 50,00 45,80
40,00 37,23 35,71 34,77 31,65 31,63 30,57
30,00 27,08 25,80 25,03 24,88 23,81 23,45 22,33 22,10 21,66 19,81 20,00 16,84 16,70 15,78 15,34 14,47 14,46 12,89 11,63 10,61 10,24 10,09 9,71 9,65 9,58 9,47 9,10 8,80 8,78 8,53 7,93 10,00 7,86 - - - - 0,00 Albania Bosnia Kosovo* Montenegro North Macedonia Serbia
Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020
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3.3 Domestic data: average consumption of domestic data (GB) per total number of subscribers per month
Figure 5: Domestic data: average consumption of domestic data (GB) per total number of subscribers per month
5,00 4,62 4,52 4,50 4,22 4,02
4,00 3,82 3,48
3,50 3,37 3,18 3,12 3,09 2,99 2,91 2,90 3,00 2,86 2,77 2,71 2,67 2,55 2,52 2,45 2,50 2,42 2,27 2,25 2,13 2,09 1,98 1,90 1,85 2,00 1,83 1,78 1,53
1,50 1,37 1,21 1,20 1,15 1,08 1,07 1,06 1,01 0,95 0,94 1,00 0,87 0,53 0,49 0,50 - - - - 0,00 Albania Bosnia Kosovo* Montenegro North Macedonia Serbia
Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020
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4 Consumption patterns for roaming services (voice, SMS and data)
4.1 Roaming voice services, calls made: average number of regional roaming minutes per roaming enabled subscriber per month
Figure 6: Roaming voice services, calls made (actual minutes): average number of roaming minutes within the WB region (from alternative and RLAH+ tariffs) per number of subscribers roaming at least once in the concerned quarter and region per month3
160
140 138,23
120
100 88,39
80
60 52,37 52,12 51,38 47,08 44,72
40 34,11
20 3,28 3,13 2,41 2,25 2,20 2,06 1,90 1,80 1,42 1,34 1,25 1,23 1,22 1,21 1,14 1,12 1,07 1,07 0,96 0,90 0,84 0,73 0,74 0,71 0,55 0,50 0,47 0,46 0,31 0,20 0,17 0,15 0,15 0,12 0,10 0,09 - - - - 0 Albania Bosnia Kosovo* Montenegro North Macedonia Serbia
Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020
3 The categories “Western Balkans alternative” and “Western Balkans RLAH+” were implemented in Q3 2019, prior to which only the category “Western Balkans tariffs” existed. The category displayed from Q3 2019 onwards as “WB alternative” is therefore a very different category from the same category in the previous quarters.
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Figure 7: Roaming RLAH+ minutes, calls made (actual minutes): average number of roaming minutes within the WB region from RLAH+ tariffs per number of RLAH+ subscribers roaming at least once in the concerned quarter and region per month
250 225,84
200 151,97 150 98,60 100 85,01
50 36,09 3,32 3,15 2,44 2,28 2,10 1,90 1,80 1,34 1,23 1,06 0,84 0,78 0,74 0,70 0,67 0,63 0,57 0,53 0,52 0,33 0,31 0,20 0,17 0,13 0,10 0 Albania Bosnia Kosovo* Montenegro North Macedonia Serbia
Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020
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Figure 8: Roaming voice services, calls made (actual minutes): average number of roaming minutes within the EEA region per number of subscribers roaming at least once in the concerned quarter and region per month
6 5,56 5,51 4,83 4,80 5 4,77 4,28 4,17
4 3,67
3
2 1,56 1,07 1,02 1,01 0,97 0,96 0,96 0,77 0,76 1 0,76 0,73 0,73 0,71 0,71 0,69 0,64 0,62 0,53 0,50 0,48 0,46 0,46 0,45 0,42 0,41 0,40 0,31 0,31 0,18 0,16 0,15 0,13 0,13 0,12 0,11 0,08 - - - - 0 Albania Bosnia Kosovo* Montenegro North Macedonia Serbia
Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020
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4.2 Roaming voice services, calls received: average number of roaming minutes per regional roaming enabled subscriber per month
Figure 9: Roaming voice services, calls received (actual minutes): average number of roaming minutes within the WB region (from alternative and RLAH+ tariffs) per number of subscribers roaming at least once in the concerned quarter and region per month4
50
45 43,80
40
35 30,30 30
25 23,25 22,70 21,45
20 19,29 17,65
15 14,29
10 3,66
5 3,09 2,78 2,75 2,60 2,53 2,47 2,35 2,24 1,85 1,64 1,47 1,38 1,24 1,19 1,18 1,13 1,11 1,11 1,07 1,07 1,04 1,04 1,03 0,90 0,82 0,79 0,77 0,51 0,32 0,29 0,25 0,24 0,22 0,17 0,16 - - - - 0 Albania Bosnia Kosovo* Montenegro North Macedonia Serbia
Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020
4 The categories “Western Balkans alternative” and “Western Balkans RLAH+” were implemented in Q3 2019, prior to which only the category “Western Balkans tariffs” existed. The category displayed from Q3 2019 onwards as “WB alternative” is therefore a very different category from the same category in the previous quarters.
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Figure 10: Roaming voice services, calls received (actual minutes): average number of roaming minutes within the WB region from RLAH+ tariffs per number of RLAH+ subscribers roaming at least once in the concerned quarter and region per month
80 69,60 70
60 50,40 50
40 35,28 31,83 30
20 13,85
10 3,69 3,12 2,79 2,78 2,64 2,25 2,24 1,85 1,51 1,30 1,19 1,09 1,07 1,05 1,01 0,96 0,92 0,87 0,86 0,74 0,51 0,32 0,24 0,22 0,21 0 Albania Bosnia Kosovo* Montenegro North Macedonia Serbia
Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020
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Figure 11: Roaming voice services, calls received (actual minutes): average number of roaming minutes within the EEA region per number of subscribers roaming at least once in the concerned quarter and region per month
5
5 4,34 3,98
4 3,86 3,72 3,57 4 3,19 3,16
3 2,70
3
2 1,44 2 1,41 1,16 1,14 1,12 1,12 1,11 1,06 1,03 1,02 0,99 0,93 0,90 0,87 0,85 0,84 0,83 1 0,81 0,75 0,74 0,74 0,71 0,69 0,68 0,67 0,55 0,50 0,46 0,45
1 0,32 0,27 0,23 0,22 0,19 0,18 0,14 - - - - 0 Albania Bosnia Kosovo* Montenegro North Macedonia Serbia
Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020
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4.3 Roaming SMS services: average number of roaming SMS per regional roaming enabled subscriber per month
Figure 12: Roaming SMS services: average number of roaming SMS (from alternative and RLAH+ tariffs) within the WB region per number of subscribers roaming at least once in the concerned quarter and region per month5
6
5 4,83 4,29 4,17 3,82 4 3,78 3,73 3,53
3 2,76 2,41 2,10 2,02 2 1,67 1,64 1,45 1,44 1,43 1,42 1,30 1,28 1,20 1,12 0,87 0,78 0,78 1 0,77 0,68 0,65 0,64 0,63 0,58 0,56 0,54 0,48 0,48 0,42 0,33 0,31 0,29 0,29 0,26 0,19 0,18 0,14 0,13 - - - - 0 Albania Bosnia Kosovo* Montenegro North Macedonia Serbia
Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020
5 The categories “Western Balkans alternative” and “Western Balkans RLAH+” were implemented in Q3 2019, prior to which only the category “Western Balkans tariffs” existed. The category displayed from Q3 2019 onwards as “WB alternative” is therefore a very different category from the same category in the previous quarters.
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Figure 13: Roaming SMS services: average number of roaming SMS within the WB region from RLAH+ tariffs per number of RLAH+ subscribers roaming at least once in the concerned quarter and region per month
9,0
8,0 7,77
7,0 6,80 6,43 6,39
6,0
5,0
4,0
3,0 2,64 2,30 2,13 1,67 2,0 1,64 1,43 1,42 1,30 1,28 1,12 0,77 0,73 1,0 0,68 0,56 0,52 0,49 0,40 0,35 0,35 0,31 0,31 0,23 0,18 0,16 0,13 0,12 0,0 Albania Bosnia Kosovo* Montenegro North Macedonia Serbia
Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020
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Figure 14: Roaming SMS services: average number of roaming SMS within the EEA region per number of subscribers roaming at least once in the concerned quarter and region per month
4
3 2,90 2,58 2,53 3 2,29 2,25 2,17 2,15 1,99 1,89 1,86
2 1,85 1,82 1,40 1,39 2 1,38 1,25 1,24 1,22 1,13 1,12 1,11 1,09 1,08 1,06 1,03 1,03 0,92 0,91 0,89 1 0,89 0,77 0,75 0,71 0,63 0,45 0,43
1 0,35 0,34 0,28 0,28 0,26 0,21 0,20 0,16 - - - - 0 Albania Bosnia Kosovo* Montenegro North Macedonia Serbia
Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020
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4.4 Roaming data services: average data roaming consumption in GB per regional roaming enabled subscriber per month
Figure 15: Roaming data services: average data roaming consumption in GB (from alternative and RLAH+ tariffs) within the WB region per number of subscribers roaming at least once in the concerned quarter and region per month6
1,80
1,60 1,55
1,40 1,19 1,20
1,00
0,80 0,68
0,60 0,50 0,41 0,38 0,40 0,36 0,28
0,20 0,05 0,04 0,04 0,03 0,03 0,03 0,03 0,03 0,03 0,03 0,02 0,02 0,02 0,02 0,02 0,02 0,02 0,02 0,02 0,02 0,02 0,02 0,01 0,01 0,01 0,01 0,01 0,01 0,01 0,01 0,00 0,00 0,00 0,00 0,00 0,00 - - - - 0,00 Albania Bosnia Kosovo* Montenegro North Macedonia Serbia
Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020
6 The categories “Western Balkans alternative” and “Western Balkans RLAH+” were implemented in Q3 2019, prior to which only the category “Western Balkans tariffs” existed. The category displayed from Q3 2019 onwards as “WB alternative” is therefore a very different category from the same category in the previous quarters.
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Figure 16: Roaming data services: average data roaming consumption in GB within the WB region from RLAH+ tariffs per number of RLAH+ subscribers roaming at least once in the concerned quarter and region per month
3,00 2,53 2,50 2,06 2,00
1,50 1,30
1,00 0,95
0,50 0,30 0,04 0,03 0,03 0,02 0,02 0,02 0,02 0,02 0,02 0,02 0,01 0,01 0,01 0,01 0,01 0,01 0,01 0,01 0,01 0,01 0,01 0,01 0,01 0,00 0,00 0,00 Albania Bosnia Kosovo* Montenegro North Macedonia Serbia
Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020
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Figure 17: Roaming data services: average data roaming consumption in GB within the EEA region per number of subscribers roaming at least once in the concerned quarter and region per month
0,16
0,14 0,13
0,12 0,11 0,11 0,10
0,10 0,10
0,08 0,08 0,06 0,06 0,06
0,04 0,02 0,02 0,02 0,02 0,02 0,02 0,02 0,01 0,01
0,02 0,01 0,01 0,01 0,01 0,01 0,01 0,01 0,01 0,01 0,01 0,01 0,01 0,01 0,01 0,01 0,01 0,01 0,01 0,00 0,00 0,00 0,00 0,00 0,00 0,00 0,00 0,00 - - - - 0,00 Albania Bosnia Kosovo* Montenegro North Macedonia Serbia
Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020
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5 The development of retail roaming services: retail revenues per unit
5.1 Average retail roaming revenues per minute, calls made
Figure 18: Average retail roaming revenues per alternative WB roaming minute, calls made (actual minutes), in Eurocent (within WB)7
180,0 155,05 160,0 154,80
140,0
120,0 102,76 100,0 83,69 81,00 78,64 78,11 80,0 76,54 in Eurocent 57,34 60,0 55,36
40,0 29,20 28,73 28,33 27,64 26,27 26,23 25,08 20,76 20,55 20,46 18,55 18,37 17,71 16,52 15,95 13,20 12,59 20,0 12,37 10,99 10,85 9,11 1,29 1,15 1,11 ------0,0 Albania Bosnia Kosovo* Montenegro North Serbia Macedonia
Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020
7 The categories “Western Balkans alternative” and “Western Balkans RLAH+” were implemented in Q3 2019, prior to which only the category “Western Balkans tariffs” existed. The category displayed from Q3 2019 onwards as “WB alternative” is therefore a very different category from the same category in the previous quarters. Albania: Due to a high prevalence of retail roaming bundles, drivers were used to split the values provided for retail roaming revenues from bundles into categories. Q4 2018 and Q1 2019 estimations are based on data submitted by two out of three operators.
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Figure 19: Average retail roaming revenues per WB RLAH+ roaming minute, calls made (actual minutes), in Eurocent (within WB)8
25,00 22,56
20,00 16,31 16,21 14,47 15,00 14,28 13,35 13,29 13,17 11,55 11,33 in Eurocent 10,00 9,46 8,55 8,14 7,00 6,96 6,69 6,31 6,13 5,93 5,91 5,10 4,20 4,10 5,00 4,08 3,84 0,61 0,60 0,58 0,41 0,32 0,00 Albania Bosnia Kosovo* Montenegro North Serbia Macedonia
Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020
8 Kosovo*: The high values in Q3 19 are due to one of the mobile operators being unable to provide retail roaming revenues for WB only. Instead, the figure presents the data for roaming calls made by customers while roaming in WB and EAA.
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Figure 20: Average retail roaming revenues per minute, calls made (actual minutes), in Euro (within EEA countries)
3,0 2,83 2,80 2,78 2,78 2,76 2,68
2,5 2,39 2,16
2,0 1,74 1,47 1,42 1,39 1,39
1,5 1,38 1,28 in Euro 1,23 1,07 1,06 1,05 1,01 0,98 0,97 0,89 1,0 0,88 0,86 0,85 0,84 0,80 0,76 0,76 0,76 0,74 0,71 0,59
0,5 0,34 0,29 0,18 0,17 0,17 0,17 0,16 0,12 0,12 0,11 - - - - 0,0 Albania Bosnia Kosovo* Montenegro North Macedonia Serbia
Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020
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Figure 21: Average retail roaming revenues per minute, calls made (actual minutes), in Euro (within RoW countries)
5 4,23
4 3,75 3,55 3,49 4 3,44 3,26 3,16
3 2,71
3 2,17 2,04 1,94 in Euro 1,85 1,83
2 1,79 1,76 1,76 1,74 1,67 1,66 1,65 1,63 1,60 1,55 1,51
2 1,36 1,07 0,94 0,86 0,84 1 0,83 0,74 0,73 0,68 0,65 0,64 0,62 0,61 0,60 0,57 0,53 0,51 0,46 1 0,39 0,16 - - - - 0 Albania Bosnia Kosovo* Montenegro North Macedonia Serbia
Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020
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5.2 Average retail roaming revenues per minute, calls received
Figure 22: Average retail roaming revenues per alternative WB roaming minute, calls received (actual minutes), in Eurocent (within WB)9
70,0 60,20 60,0 59,25
50,0 42,30
40,0
in Eurocent 30,0 23,80 23,05 22,79 21,02 20,84 20,57 20,0 16,52 15,56 14,38 12,44 10,92 10,70 9,81 9,54 10,0 8,38 5,05 4,96 4,93 4,75 4,58 4,53 3,43 3,02 2,32 1,70 1,54 1,53 1,42 0,94 0,90 0,87 ------0,0 Albania Bosnia Kosovo* Montenegro North Macedonia Serbia
Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020
9 The categories “Western Balkans alternative” and “Western Balkans RLAH+” were implemented in Q3 2019, prior to which only the category “Western Balkans tariffs” existed. The category displayed from Q3 2019 onwards as “WB alternative” is therefore a very different category from the same category in the previous quarters. Albania: Due to a high prevalence of retail roaming bundles, drivers were used to split the values provided for retail roaming revenues from bundles into categories. Q4 2018 and Q1 2019 estimations are based on data submitted by two out of three operators.
26 BoR (21) 23b
Figure 23: Average retail roaming revenues per WB RLAH+ roaming minute, calls received (actual minutes), in Eurocent (within WB)
8,00 7,24 6,93
7,00 6,67
6,00
5,00 4,21 3,95 3,90 3,88 3,84 3,83 3,80 3,72 3,70 4,00 3,69 3,63 3,60 3,51 3,40 3,38 in Eurocent 3,01
3,00 2,66 2,47 2,36 2,29 2,15 2,15 2,00 1,16 0,93 0,85
1,00 0,67 0,47
0,00 Albania Bosnia Kosovo* Montenegro North Macedonia Serbia
Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020
27 BoR (21) 23b
Figure 24: Average retail roaming revenues per minute, calls received (actual minutes), in Euro (within EEA countries)
1,2
1,0 0,96 0,94 0,94 0,90 0,87
0,8 0,70 0,67 0,67
0,6 in Euro 0,46 0,45 0,44 0,43 0,40 0,39 0,39 0,39 0,39 0,38 0,38 0,37 0,37 0,4 0,37 0,34 0,33 0,32 0,31 0,30 0,28 0,28 0,28 0,27 0,26 0,25 0,25 0,23 0,23 0,22
0,2 0,16 0,15 0,12 0,12 0,12 0,11 0,09 - - - - 0,0 Albania Bosnia Kosovo* Montenegro North Macedonia Serbia
Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020
28 BoR (21) 23b
Figure 25: Average retail roaming revenues per minute, calls received (actual minutes), in Euro (within RoW countries)
1,8 1,57 1,6 1,56 1,47 1,40 1,4 1,32 1,15 1,2 1,15 1,08
1,0
in Euro 0,8 0,68 0,67 0,67 0,66 0,66 0,64 0,63 0,61 0,59 0,58 0,56
0,6 0,53 0,52 0,51 0,48 0,48 0,47 0,46 0,44 0,43 0,42 0,42 0,41 0,39 0,38 0,38 0,38 0,37 0,37 0,37 0,36
0,4 0,32 0,30 0,30 0,27 0,24 0,2 - - - - 0,0 Albania Bosnia Kosovo* Montenegro North Macedonia Serbia
Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020
29 BoR (21) 23b
5.3 Average retail roaming revenues per SMS
Figure 26: Average retail roaming revenues per alternative WB roaming SMS, in Eurocent (within WB)10
30,0 26,10 26,09 26,08 26,04 26,01
25,0 23,65 22,54
20,0 14,90 15,0 in Eurocent
10,0 6,62 6,60 5,95 5,93 5,81 5,69 5,68 5,50 5,47 5,34 5,31 5,29 5,28 5,25 5,19 5,14 4,33 4,26 3,95 3,85 3,85
5,0 3,69 3,65 3,17 3,08 2,37 ------0,0 Albania Bosnia Kosovo* Montenegro North Macedonia Serbia
Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020
10 The categories “Western Balkans alternative” and “Western Balkans RLAH+” were implemented in Q3 2019, prior to which only the category “Western Balkans tariffs” existed. The category displayed from Q3 2019 onwards as “WB alternative” is therefore a very different category from the same category in the previous quarters. Albania: Due to a high prevalence of retail roaming bundles, drivers were used to split the values provided for retail roaming revenues from bundles into categories. Q4 2018 and Q1 2019 estimations are based on data submitted by two out of three operators.
30 BoR (21) 23b
Figure 27: Average retail roaming revenues per WB RLAH+ roaming SMS, in Eurocent (within WB)11
6,00 5,35 5,34 5,34 5,18 5,15 5,08 5,07 5,00 4,47 4,47 4,40
4,00 3,58 3,57 3,10 2,98 2,81
3,00 2,77 2,47 2,32 in Eurocent 2,15 1,99 2,00 1,70 1,65 1,63 1,63 1,54 1,50 1,28 1,18 1,10 1,07 1,00
0,00 Albania Bosnia Kosovo* Montenegro North Macedonia Serbia
Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020
11 Kosovo*: The high values in Q3 19 are due to one of the mobile operators being unable to provide retail roaming revenues for WB only. Instead, the figure presents the data for roaming SMS sent by customers while roaming in WB and EAA.
31 BoR (21) 23b
Figure 28: Average retail roaming revenues per SMS, in Euro (within EEA countries)12
0,5 0,39 0,39 0,4 0,38 0,36 0,4 0,30 0,3 0,27 0,27
0,3 0,22 0,22 0,22 0,22 0,22 0,22 0,22 0,22 0,22 0,21 0,21 0,21 0,21 0,21 0,21 0,20 0,20 0,19 0,19 in Euro 0,19 0,19 0,19 0,2 0,19 0,17
0,2 0,12 0,10 0,09 0,1 0,09 0,08 0,08 0,07 0,07 0,06 0,03 0,03
0,1 0,03 0,03 - - - - 0,0 Albania Bosnia Kosovo* Montenegro North Macedonia Serbia
Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020
12 Kosovo*: The increase in the average retail roaming revenue per SMS in Q4 19 is due to an MVNO having discontinued business activities in Kosovo* in this quarter.
32 BoR (21) 23b
Figure 29: Average retail roaming revenues per SMS, in Euro (within RoW countries)13
0,5
0,5 0,43 0,42 0,40
0,4 0,38
0,4
0,3 0,26 0,26 0,26 0,26 0,25 0,25 0,25 0,25 0,25 0,24 0,24 0,24 0,23 0,23
0,3 0,23 0,23 0,22 in Euro 0,20 0,18 0,2 0,18 0,18 0,17 0,16 0,16 0,15 0,15 0,15 0,14
0,2 0,13 0,11
0,1 0,08 0,07 0,04 0,04 0,04 0,03
0,1 0,03 0,03 0,02 0,01 - - - - 0,0 Albania Bosnia Kosovo* Montenegro North Macedonia Serbia
Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020
13 Kosovo*: The increase in the average retail roaming revenue per SMS in Q4 19 is due to an MVNO having discontinued business activities in Kosovo* in this quarter.
33 BoR (21) 23b
5.4 Average retail roaming revenues per GB
Figure 30: Average retail roaming revenues per alternative WB roaming GB, in Euro14
200
180 174,39
160 148,64 143,85 140
120
100 95,00 in Euro 81,95 80 70,95 67,01
60 41,70 40,31 36,28 36,20 34,91 33,15
40 31,72 29,06 23,68 16,76 15,09 14,97 20 13,40 10,96 10,43 8,54 7,56 6,08 5,47 4,70 4,36 3,24 2,98 2,32 0,78 0,72 0,73 ------0 Albania Bosnia Kosovo* Montenegro North Macedonia Serbia
Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020
14 The categories “Western Balkans alternative” and “Western Balkans RLAH+” were implemented in Q3 2019, prior to which only the category “Western Balkans tariffs” existed. The category displayed from Q3 2019 onwards as “WB alternative” is therefore a very different category from the same category in the previous quarters. Albania: Due to a high prevalence of retail roaming bundles, drivers were used to split the values provided for retail roaming revenues from bundles into categories. Q4 2018 and Q1 2019 estimations are based on data submitted by two out of three operators.
34 BoR (21) 23b
Figure 31: Average retail roaming revenues per WB RLAH+ roaming GB, in Euro
14 12,52
12 11,44 11,28 10,92 10,76 10,12 9,86 10 9,78 9,14 8,20 8,13 8 6,40 in Euro
6 5,59 5,35 5,01 4,53 4,41 4,36 4,01 3,93 3,92
4 3,59 3,35 2,44 2,16 2 0,26 0,19 0,18 0,07 0,06 0 Albania Bosnia Kosovo* Montenegro North Macedonia Serbia
Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020
35 BoR (21) 23b
Figure 32: Average retail roaming revenues per GB, in Euro (within EEA countries)
700 600,88 600
500
400 302,31 in Euro 300 240,90
200 163,04 157,01 143,27 135,52 118,95 116,28 112,65 109,56 109,15 104,23 103,52 100,18 99,38 95,83 89,02 87,60 77,09
100 69,59 64,00 56,31 54,33 44,91 26,15 23,96 23,49 22,85 21,48 19,72 19,71 18,03 17,18 16,91 14,77 13,55 12,32 11,86 11,78 10,42 9,64 7,00 6,98 - - - - 0 Albania Bosnia Kosovo* Montenegro North Macedonia Serbia
Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020
36 BoR (21) 23b
Figure 33: Average retail roaming revenues per GB, in Euro (within RoW countries)
2.000
1.800 1.717,73
1.600 1.480,66 1.461,23
1.400
1.200
1.000 965,61 868,52 865,52 854,41 in Euro 782,42 729,81 800 723,23 692,88 564,30
600 530,83 431,72 400 255,11 221,69 138,77
200 118,07 95,35 94,57 79,42 66,67 55,59 45,94 44,40 40,96 39,11 35,86 28,90 28,39 26,16 23,07 22,06 21,86 20,64 17,93 17,51 13,31 10,81 7,00 6,57 5,94 5,69 5,12 - - - - 0 Albania Bosnia Kosovo* Montenegro North Serbia Macedonia
Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020
37 BoR (21) 23b
6 The development of wholesale roaming services: wholesale revenues per unit
6.1 Wholesale voice roaming services: wholesale revenues per minute (group and non-group)
Figure 34: Average Wholesale voice roaming services: wholesale revenues per minute (group and non- group) in Eurocent, within WB region
30 27,38
25 20,97
20 16,82 16,70 15,93
15 14,46 in Eurocent
10 9,31 6,65 6,45 6,40 5,97 5,50 5,24 5,21 5,17 5,15 5,02 4,31 4,28 4,25 4,23 4,18 4,03 3,95 3,94
5 3,75 3,20 3,18 3,11 3,08 2,95 2,92 2,90 2,89 2,86 2,76 2,61 1,99 1,22 1,18 1,15 1,02 0,91 0,84 - - - - 0 Albania Bosnia Kosovo* Montenegro North Macedonia Serbia
Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020
38 BoR (21) 23b
Figure 35: Average Wholesale voice roaming services: wholesale revenues per minute (group and non- group) in Eurocent, from EEA countries
35 33,24
30 29,27 24,85
25 23,93 23,39 23,17 22,16 20,53 19,78 20 19,56 15,72 15,46 15,21 14,83 14,04 13,88
in Eurocent 15 13,20 12,75 12,13 12,05 12,02 11,75 11,15 9,98 9,67 9,62 9,48 9,06
10 8,66 8,43 8,29 8,01 7,57 7,20 7,14 6,90 6,63 6,48 5,99 5,57 4,73 4,10 5 4,07 3,34 - - - - 0 Albania Bosnia Kosovo* Montenegro North Macedonia Serbia
Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020
39 BoR (21) 23b
Figure 36: Average Wholesale voice roaming services: wholesale revenues per minute (group and non- group) in Eurocent, from RoW countries
60
50 47,80 44,20 41,62 39,56 40 32,78 31,43 30,30 30 25,98 in Eurocent 22,00 18,67 18,50 18,19 20 17,92 16,42 15,68 14,65 14,34 13,61 13,46 13,38 13,05 13,04 12,91 12,54 12,17 12,01 11,96 11,29 10,97 10,61 10,47 10,20 10,17 10,13 9,71 9,69 9,45 9,27 9,12 9,10 8,78 8,44 10 8,39 6,47 - - - - 0 Albania Bosnia Kosovo* Montenegro North Macedonia Serbia
Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020
40 BoR (21) 23b
6.2 Wholesale SMS roaming services: wholesale revenues per SMS (group and non-group)
Figure 37: Average Wholesale SMS roaming services: wholesale revenues per SMS (group and non- group) in Eurocent, within WB region
2,5 2,34 2,05 2,00
2,0 1,94 1,85 1,80 1,74 1,63 1,62 1,62 1,54 1,49 1,43 1,42 1,5 1,41 1,30 1,30 1,28 1,28 1,24 1,21 1,14 1,12 1,11 1,06 1,05 1,02 in Eurocent 0,96 1,0 0,94 0,88 0,83 0,80 0,79 0,76 0,73 0,71 0,68 0,67 0,67 0,63 0,59 0,59 0,54 0,54 0,5 - - - - 0,0 Albania Bosnia Kosovo* Montenegro North Macedonia Serbia
Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020
41 BoR (21) 23b
Figure 38: Average Wholesale SMS roaming services: wholesale revenues per SMS (group and non- group) in Eurocent, from EEA countries
4,0
3,5 3,41 3,17
3,0 2,83 2,78 2,77 2,74 2,54 2,52 2,44 2,40 2,36
2,5 2,33 2,30 2,26 2,21 2,12 2,10 2,05 1,98 1,98 1,95 1,95 1,93 1,93 1,93
2,0 1,84 1,78 1,78 1,76 1,75 1,72 1,67 1,66 1,65 1,63 1,60 1,57 in Eurocent 1,54 1,50 1,48
1,5 1,34 1,32 1,30 1,20
1,0
0,5 - - - - 0,0 Albania Bosnia Kosovo* Montenegro North Macedonia Serbia
Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020
42 BoR (21) 23b
Figure 39: Average Wholesale SMS roaming services: wholesale revenues per SMS (group and non- group) in Eurocent, from RoW countries
4,5 4,28 4,07 4,0 3,68 3,44 3,38
3,5 3,33 3,23 2,83
3,0 2,82 2,69 2,69 2,67 2,51
2,5 2,30 2,18 2,17 2,10 2,08 2,08 1,92 1,90 2,0 1,86 1,79 1,79 1,76 in Eurocent 1,72 1,69 1,68 1,53 1,50 1,48 1,48 1,43 1,38 1,37 1,35
1,5 1,32 1,26 1,26 1,24 1,17 1,12 1,01
1,0 0,84
0,5 - - - - 0,0 Albania Bosnia Kosovo* Montenegro North Macedonia Serbia
Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020
43 BoR (21) 23b
6.3 Wholesale data roaming services: wholesale revenues per GB
Figure 40: Wholesale data roaming services: wholesale revenues per GB in Euro, within WB region15
40 30,33 30 24,79 21,13 20 10,43 9,87 10 8,91 6,72 6,73 6,71 5,93 5,61 5,42 5,39 5,26 4,95 4,90 4,70 4,70 4,27 3,83 3,80 3,72 3,45 3,38 3,18 3,16 2,73 2,70 2,23 2,04 1,96 1,93 1,88 1,73 1,70 1,56 0,80 0,78 0,78 0,71 0,46 0,33 0,28 - - - - in Euro 0 Albania Bosnia Kosovo* Montenegro North Macedonia Serbia
-10
-20 18,64 -
-30
Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020
15 Serbia: Due to the implementation period, the calculation of lower regulated roaming prices in the system is visible in Q4 2019. For the period Q3 2019, revenues at the wholesale level of data transmission are higher than expected, so the data should be viewed together for the period Q3 and Q4 2019, considering that financial reconciliation does not necessarily take place in the month in which the turnover took place, but also later in the accounting year.
44 BoR (21) 23b
Figure 41: Wholesale data roaming services: wholesale revenues per GB in Euro, from EEA countries
40 35,05 35
30 27,06
25 23,14 22,10
20 17,56 17,37 in Euro 16,83 14,57 14,38 15 14,29 11,61 11,39 10,30 9,38 9,28 9,06 9,02
10 8,42 7,90 7,77 7,61 6,99 6,98 6,97 6,42 6,27 5,93 5,78 5,65 4,99 4,63 4,61 4,59 4,57 4,42 4,40 3,94 3,75 3,74 3,67 3,46 3,43 5 3,41 2,39 - - - - 0 Albania Bosnia Kosovo* Montenegro North Macedonia Serbia
Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020
45 BoR (21) 23b
Figure 42: Wholesale data roaming services: wholesale revenues per GB in Euro, from RoW countries
90
80 78,76
70 61,24 60
50 46,97 45,78 41,89 40,58
in Euro 40 35,33 29,29
30 27,46 21,58 20 15,58 14,85 13,93 12,19 11,81 11,19 11,01 11,00 10,16 9,87 9,18 8,57 8,52 8,26 8,13 7,74 7,63 7,52 6,94 6,75 6,65 6,63 6,62 6,12 10 6,07 4,30 4,26 4,14 4,04 4,01 3,88 3,26 3,17 3,08 - - - - 0 Albania Bosnia Kosovo* Montenegro North Macedonia Serbia
Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020
46 BoR (21) 23b
7 Annex
The following chapter contains a list of national operators who submitted data during the data collection exercise. The data submitted by the operators has been aggregated for this report.
Albania Montenegro
Albtelecom Crnogorski Telekom
One Telecommunications Mtel
Vodafone Albania Telenor
Bosnia North Macedonia
BH Telecom A1 Macedonia
Blicnet d.o.o. Laicamobile Macedonia
Dasto Semtel d.o.o. Makedonski Telekom
JP Hrvatske telekomunikacije d.d. Telekabel
Logosoft d.o.o.
Telekom Srpske a.d. Serbia
Globaltel d.o.o.
Kosovo* Telekom Srbija
IPKO Telecommunications Telenor
Kosovo Telecom Vip mobile
47