Annual Report 2018
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Compass Group PLC Annual Report 2018 Annual Report 2018 STRATEGIC REPORT 2 2018 performance at a glance 4 Our business at a glance 6 Our market position 7 Our sectors 8 Chairman’s statement 10 Our business model and strategy 12 How we create value Sharpening our 14 Chief Executive’s review 18 Key performance indicators focus through: 20 Regional review 20 North America Performance, People 22 Europe 24 Rest of World and Purpose 26 People report 28 Business review 35 Risk management 36 Principal risks As the industry leader, we have an 38 Corporate responsibility important long term role to play in society. We drive our financial Performance by CORPORATE GOVERNANCE 44 Governance and Directors’ report delivering great food to our clients and 44 Chairman’s letter consumers combined with a rigorous focus 46 Introduction to Corporate Governance on execution. We are further enhancing our 49 Board of Directors People proposition and developing a clearer 52 Corporate Governance report 56 Audit Committee report social Purpose to improve the long term 64 Corporate Responsibility Committee report quality and sustainability of our 68 Nomination Committee report financial results. 71 Directors’ Remuneration report 94 Other statutory disclosures FINANCIAL STATEMENTS 101 Directors’ responsibilities 102 Independent auditor’s report 108 Consolidated financial statements 114 Group accounting policies 122 Notes to the consolidated financial statements 183 Parent Company financial statements 185 Parent Company accounting policies 187 Notes to the Parent Company financial statements SHAREHOLDER INFORMATION 190 Shareholder information 193 Notice of Annual General Meeting GLOSSARY 202 Glossary of terms Visit our website for related information www.compass-group.com Our Corporate Responsibility report will be available online in early 2019 Performance We drive our financial performance by providing our clients with great and healthy food, combined with a rigorous focus on operational execution 2018 has been another strong year with good organic revenue +5.5% growth of 5.5%. Compass Group PLC Annual Report 2018 1 2018 PERFORMANCE AT A GLANCE Consistent performance UNDERLYING UNDERLYING UNDERLYING UNDERLYING BASIC REVENUE OPERATING PROFIT OPERATING MARGIN EARNINGS PER SHARE £23,239m £1,741m 7.4% 77.6p 77.6 23,239 7.4 7.4 22,852 72.3 7.2 7.2 7.2 1,741 1,705 19,871 61.1 1,445 17,843 17,058 53.7 1,296 1,245 48.7 2014 2015 2016 2017 2018 2014 2015 2016 2017 2018 2014 2015 2016 2017 2018 2014 2015 2016 2017 2018 STATUTORY STATUTORY DIVIDEND STATUTORY BASIC REVENUE OPERATING PROFIT PER SHARE EARNINGS PER SHARE £22,964m £1,690m 37.7p 71.0p 37.7 22,964 22,568 71.3 71.0 1,690 1,665 33.5 31.7 19,605 60.4 29.4 1,409 17,590 16,854 26.5 52.3 1,261 49.0 1,214 2014 2015 2016 2017 2018 2014 2015 2016 2017 2018 2014 2015 2016 2017 2018 2014 2015 2016 2017 2018 Throughout the Strategic Report, and consistent with prior years, underlying and other alternative performance measures are used to describe the Group’s performance. These are not recognised under IFRS or other generally accepted accounting principles (GAAP). The Executive Board of the Group manages and assesses the performance of the business on these measures and believes they are more representative of ongoing trading, facilitate meaningful year on year comparisons and hence provide more useful information to shareholders. Underlying and other alternative performance measures are defined in the glossary of terms on pages 202 and 203. A summary of the adjustments from statutory to underlying results is shown on page 166 and further detailed in the consolidated income statement (page 108), reconciliation of free cash flow (page 113), note 1, segmental reporting (pages 122 to 125) and note 5, tax (pages 129 and 130). GLOBAL LOST GLOBAL GREENHOUSE NUMBER OF SITES TIME INCIDENT FOOD SAFETY GAS INTENSITY OFFERING HEALTHY FREQUENCY RATE INCIDENT RATE RATIO EATING PROGRAMMES -39% -33% -14% +9% (since 2014) (since 2014) (since 2014) (since 2014) 7.3 18,240 17,980 17,576 16,900 6.7 6.7 16,715 6.3 6.0 2014 2015 2016 2017 2018 2014 2015 2016 2017 2018 2014 2015 2016 2017 2018 2014 2015 2016 2017 2018 2 Compass Group PLC Annual Report 2018 People We are committed to developing an inclusive and welcoming environment for all our people We are proud that our US business has been ranked in the Forbes 2018 The Best Employers for Diversity list. Compass Group PLC Annual Report 2018 3 OUR BUSINESS AT A GLANCE We are the industry leader with a strategy focused on food Food service is our core competence. We are the industry leader and create 50 countries value for our clients and consumers by providing them with a range of dining solutions that are innovative, 55,000 client locations healthy and sustainable. Our scale and focus on execution mean that we are typically the 600,000 colleagues most efficient and lowest cost provider and can therefore offer clients and consumers the greatest value as well as the most exciting and innovative solutions. We have a global footprint and manage the business in three 5.5 billion meals geographic regions. This gives us balanced exposure to developed but attractive markets in North America and Europe as well as emerging markets with exciting long term growth prospects. NORTH AMERICA EUROPE REST OF WORLD UNDERLYING REVENUE UNDERLYING REVENUE UNDERLYING REVENUE £13,785m £5,783m £3,671m (2017: £13,322m) (20171: £5,598m) (20171: £3,932m) 59% 25% 16% of Group total of Group total of Group total 1. Prior year comparatives have reclassified Turkey from Europe region into Rest of World region. 4 Compass Group PLC Annual Report 2018 Purpose As an industry leader, we understand the influence we can have on how food is produced and sourced Compass is a founding member of the Global Coalition for Animal Welfare (GCAW), an industry-led initiative that was launched in October 2018. In recognition of our ongoing commitment to advancing farm animal welfare, we have moved up from Tier 4 to Tier 3 in the Business Benchmark on Farm Animal Welfare. Compass Group PLC Annual Report 2018 5 OUR MARKET POSITION Significant structural growth opportunity across our core sectors and markets We estimate that the addressable global food services market is currently worth in excess of £200 billion. We have around a 10% share of that market by sales which makes us the leading global provider. Given that approximately 75% of the market is serviced by regional players or in-house providers, we believe that there is a significant structural growth opportunity for us. The market for food services continues to offer significant growth GLOBAL FOOD SERVICES MARKET c. £200bn potential as we drive outsourcing and deliver a strong proposition across our core sectors and regions. Compass provides outsourced food services around the world in a market worth over £200 billion. The five sectors in which Compass LARGE operates are: Business & Industry; Healthcare & Seniors; Education; PLAYERS Sports & Leisure; and Defence, Offshore & Remote. All five sectors continue to offer significant opportunities for growth. 14% COMPASS Food service remains at the core of the Compass offer. Business & GROUP Industry accounts for around 40% of this value, and this important 10% sector continues to offer attractive growth opportunities. In more SELF OPERATED developed markets where outsourcing rates are routinely in excess of 60%, our combination of scale, efficiencies and best in class 50% service delivery supports continued revenue growth. In emerging T h e markets, outsourcing rates are still only around 10%, providing a s t r significant opportunity for future growth. u REGIONAL c t u PLAYERS r The Healthcare & Seniors and Education sectors also continue to a l g grow, with less than half of the addressable global market currently ro 26% w outsourced. We are developing best practices in areas such as our th o proposition for hospital visitors and nutritional meal planning in pp or tun schools and, by sharing this expertise, we can better serve our ity clients and consumers across multiple markets. Sports & Leisure is a highly outsourced sector with a global outlook Numbers relating to market size and penetration rates are based on management in which we benefit from our strong reputation across key markets. estimates and a range of external data. The Defence, Offshore & Remote sector offers opportunities to build lasting strategic relationships with large local and international operators. Creating strong client relationships allows us to respond Supplementing our core food offer with targeted support services is positively to tougher market conditions. For example, in the basic attractive in certain markets and sectors, such as Healthcare & commodities sector we have leveraged our cost base and changed Seniors and Defence, Offshore & Remote. In these sectors, we are our offer to retain business in the face of significant client recognised for fulfilling the needs of clients who require excellent budgetary pressure. services with uncompromising quality. In all the markets and regions in which Compass operates, we continue to build our business and our reputation based on our ongoing focus on health and safety, people, the environment and our firm commitment to responsible corporate practices. 6 Compass Group PLC Annual Report 2018 OUR SECTORS Understanding our clients STRATEGIC REPORT The global food services market is large and disparate. That is why we segment the market into various sectors and sub-sectors using our portfolio of B2B brands. It enables us to be closer to our clients and consumers to better understand their different needs. In this way, we can create innovative, bespoke offers that meet their specific requirements and, in doing so, truly differentiate ourselves.