Preliminary Mayor's Management Report

PRELIMINARY MAYOR’S MANAGEMENT REPORT February 2019 The City of New York Mayor Bill de Blasio Dean Fuleihan First Deputy Mayor Jeff Thamkittikasem, Director Mayor’s Office of Operations Cover: Grand Ferry Park in Williamsburg. Michael Appleton/Mayoral Photography Office. Mayor’s Management Report Preliminary Fiscal 2019 The City of New York Mayor Bill de Blasio Dean Fuleihan, First Deputy Mayor Jeff Thamkittikasem, Director Mayor’s Office of Operations February 2019 Page iv MESSAGE FROM THE DIRECTOR The Mayor’s Management Report (MMR) and Preliminary Mayor’s Management Report (PMMR) help the public better understand how the City is performing. The PMMR for Fiscal 2019, which covers the first four months of the current fiscal year from July through October 2018, communicates agency performance through quantitative metrics and qualitative descriptions, with each agency detailing how it advances equity in its work. Measuring and monitoring this data is crucial to our ability to reflect upon our efforts and their effectiveness; it is the foundation on which we hold ourselves accountable. It helps us look for ways to apply the successful elements of completed projects to both our current and future endeavors and provides us an opportunity to take stock of challenges in order to address them, supporting the City’s best work. While these reports have been published for more than four decades, they remain an important accountability tool today. At the same time, we are being thoughtful about how we can bring the MMR and PMMR into the 21st Century. The Mayor’s Office of Operations is currently conducting a review of these reports—and the processes associated with them—to identify more effective approaches to sharing this information and to improving performance management. As we reflect on how best to ensure that the public gets up-to-date information about the City’s service delivery and performance, we will continue to be champions and stewards of NYC Open Data, which helps New Yorkers use and learn about City data. Data is crucial to all aspects of the City’s work, whether it is helping us find collaborative, cross- agency solutions or identifying ways to maximize our impact. The City of New York is remarkably large and complex, and requires rigorous and thoughtful management. We are constantly striving to provide high-quality services more efficiently than before. Thank you to the Office of Operations staff and all of the City agencies that contributed to telling the story of our progress toward creating a stronger, fairer New York City. Jeff Thamkittikasem Director, Mayor’s Office of Operations Table of Contents Introduction 179 Administration for Children’s Services Collaborating to 189 Department of Homeless Services 195 Department for the Aging Deliver Results 3 ThriveNYC 199 Building Human Potential 9 Housing New York 201 Department of Education 15 Hurricane Sandy Recovery 209 School Construction Authority 19 Vision Zero 213 Department of Youth and Community 25 Young Men’s Initiative Development 31 Mayor’s Action Plan for 219 Public Libraries Neighborhood Safety 223 City University of New York 37 Mayor’s Task Force on Behavioral Health 227 Department of Small Business Services and the Criminal Justice System 233 Department of Veterans’ Services 41 Career Pathways 47 Small Business First 237 Infrastructure and Sustainability Agency Chapters 239 Department of Environmental Protection 245 Department of Transportation 57 253 Department of Buildings 55 Public Safety and Access to Justice 57 New York City Police Department 259 Department of Design and Construction 63 Fire Department 69 New York City Emergency Management 263 Promoting Viable Communities and 75 Department of Correction Neighborhoods 81 Department of Probation 265 Department of City Planning 87 Civilian Complaint Review Board 271 New York City Economic Development 91 Law Department Corporation 95 Department of Investigation 277 Department of Housing Preservation 99 City Commission on Human Rights and Development 105 Office of Administrative Trials and Hearings 283 New York City Housing Authority 109 Business Integrity Commission 291 Landmarks Preservation Commission 113 Basic Services for All New Yorkers 295 Administrative Services 115 Department of Sanitation 297 Department of Citywide Administrative 121 Department of Parks and Recreation Services 129 Department of Cultural Affairs 305 Department of Records and Information 133 Department of Consumer Affairs Services 139 311 Customer Service Center 309 Department of Finance 143 Taxi and Limousine Commission 317 Department of Information Technology and Telecommunications 149 Health and Human Services 323 Board of Elections 151 Department of Health and Mental Hygiene Appendix 159 Office of Chief Medical Examiner 329 Additional Tables 165 NYC Health + Hospitals 361 MMR User’s Guide 171 Human Resources Administration 362 Index of Agencies INTRODUCTION PRELIMINARY MAYOR’S MANAGEMENT REPORT As mandated by Section 12 of the New York City Charter, the Mayor reports to the public and the City Council twice yearly on the performance of municipal agencies in delivering services. The Preliminary Mayor’s Management Report (PMMR) covers performance for the first four months of the fiscal year, from July through October. The annual Mayor’s Management Report (MMR) covers the twelve-month fiscal year period, from July through June. The Charter provisions governing the submission of the PMMR/MMR can be viewed on the Mayor’s Office of Operations’ website at www.nyc.gov/mmr. The PMMR and MMR cover the operations of City agencies that report directly to the Mayor. Three additional non-Mayoral agencies are included, for a total of 45 agencies and organizations. Activities that have direct impact on New Yorkers—including the provision of support services to other agencies—are the focus of the report. A set of services is listed at the beginning of each agency chapter. Within each service area, goals articulate the agency’s aspirations. The services and goals were developed through collaboration between the Mayor’s Office of Operations and the senior leadership of each agency. The “Performance Indicators” tables contain the following information for the measurements of each agency’s goals - 1. In the PMMR, results are shown for the first four months of the current and preceding fiscal years, in addition to three previous full fiscal years. In the MMR, the most recent five full fiscal years of data are presented. 2. A star designation («) showing which indicators are deemed critical. 3. Numeric targets, if appropriate, allowing for the comparison of actual performance against these projected levels of service. Targets for the next year are set initially in the PMMR based on the City’s preliminary budget and are later updated in the MMR, if necessary, based on the adopted budget or revised performance expectations. Because resources affect an agency’s ability to perform, the PMMR and MMR also present, for each agency, an overview of resources used and resources projected for use including personnel, overtime, expenditures, revenues and capital commitments. Additionally, spending and budget information are provided by budgetary unit of appropriation, and, where possible, are shown in relationship to an agency’s goals. Each agency chapter also contains information regarding how well the agency is serving its customers including timeliness in responding to e-mail, letters and service requests made through the City’s 311 Customer Service Center. At the end of each chapter there is a “Noteworthy Changes, Additions or Deletions” section where important changes are noted, including updates and corrections to information presented in previous reports. “Additional Resources” provides the full Internet addresses of links to additional agency information and statistics, including the agency’s website. A User’s Guide identifies and describes each component of an agency’s chapter. The PMMR/MMR is available in an interactive web version and in the form of a printable book. Both versions can be viewed at www.nyc.gov/mmr. Also available at www.nyc.gov/mmr: 1. Definitions for each agency performance indicator including the data source. 2. An archive of previously released reports from Fiscal 2018 to Fiscal 1997. PMMR/MMR data for performance indicators and resource indicators can also be found on NYC Open Data (https://opendata.cityofnewyork.us/). Community-level information for selected performance measures in the MMR, disaggregated by local service district (community district, police precinct or school district), is available through the “Mapping” tab of the Citywide Performance Reporting (CPR) website at: https://www1. nyc.gov/site/cpr/mapping/performance-mapping-report.page. Additionally in CPR, users can select data for any month from Fiscal 2003, where available, to the current fiscal year. CPR allows users to see long-term trends for the entire period selected. Further, CPR is updated every month on the first day of the month, making indicators available more frequently than the twice-yearly PMMR/MMR cycle. Visit the CPR website at www. nyc.gov/cpr (https://www1.nyc.gov/site/cpr/agency-performance/agency-performance-reports. page). Collaborating to Deliver Results MAIN DIVIDERS | Page 1 Page 2 | MAYOR’S MANAGEMENT REPORT Collaborating THRIVENYC: A MENTAL to Deliver Results HEALTH ROADMAP FOR ALL ThriveNYC is the de Blasio Administration’s response to a critical public health crisis; one PARTNER in five adult New Yorkers is likely to experience

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