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SPECIAL DIGITAL EDITION: Industry reacts to COVID-19 TM & ©2020 , Inc. pandemic April 2, 2020 | Vol. 24 • Issue 1.1 www.amusementtoday.com Amusement industry helps light the way for hope

As the nation — and the world — battles the COVID-19 pandemic, the amusement and attractions industry is doing its best to keep people's spirits up, remind them that better days are ahead and to be the light at the end of the tunnel. Demonstrations of hope by the attractions industry are being seen and enjoyed worldwide. took out bill boards throughout Lousiville reminding the community that they were in this together with them (above left). 's Castaway Cove showed everyone they can always look forward to the future by keeping its illuminated (above right). World and Resort illuminated several of the ' towers with hearts (Universal's Aventura pictured right). Carnival Cruise ships were seen off the coast of with the message "We will be back" lit up across them (below right). Entertaining guests in their homes, 's Dapper Dans (below left) performed live via the internet, taking requests and harmonizing from their living rooms. COURTESY KENTUCKY KINGDOM, PLAYLAND'S CASTAWAY COVE, WEAR-TV, DISNEY ; AT/ DAVID FAKE

 Industry Voices...Pages 2-3 Get the most up-to-date industry news from  Theme parks find silver linings...Pages 4-5 Amusement Today,  Manufacturer's and suppliers forge on...Pages 6-7  , finance companies find solutions...Page 8 AmusementToday.com and  Industry organizations guide members...Page 9 EXTRA! EXTRA! Your Desktop Edition  Family-owned parks display hope...Pages 12-13

INSIDE:  Carnivals, midways strive onward...Pages 14-15 daily email newsblast!  FECs eager to welcome back families...Page 16  Water parks look to keep flowing...Page 17 2 AMUSEMENT TODAY COVID-19 Special Edition 2020 AMUSEMENT VIEWS

AT NOTEBOOK: John W.C. Robinson, [email protected] FLINT’S VIEW: Bubba Flint The queue is forming I know we're all looking forward to parks opening their gates again and welcoming guests. We're eager to show off new attractions, get the turning and hearing the familiar clicking of a coaster's lift hill. I'm here to remind all of Robinson us, that we aren't the only ones. As much as we're a part of the amusement industry, we often lose sight of just how much parks and attractions mean to the world at large. They aren't just random rides, and distractions. Theme and amusement parks are the first job for many teenagers. Roller coasters and Ferris wheels are where kids of all ages learn the payoff for conquering their fears. At some point in everyone's life, they've tried to win a prize at a game for a date or a child and, if won, that prize held a special place in someone's heart. Even if Tunnel of Love rides have been phased out, taking a date through a is still part of our pop culture. Reaching for the brass ring remains a symbol INDUSTRY VOICE: Tim Baldwin, [email protected] of achieving excellence, even with only a precious few brass ring dispensers still in operation on carousels. Picture the day Kids cheer when their parents surprise them with a Walt We’ve been in this new state of them one day.” Confined to our homes, Disney World trip. A season pass to a theme or water normal for just mere weeks. Each of several people have accepted that “one is an easy holiday gift for parents they know children will us — the park operator, the vendor, day” is staring each of them in the face. love. Any teen on a date wanting to buck the dinner-and-a- the manufacturer, the fan — are all They have embraced the fact that now movie trend immediately suggests mini-golf or laser tag. waiting for everything to return to the is the time. real normal. Forced into working from Each state and business have their Parks and attractions are woven into our world. our homes, we’ve all undoubtedly own set of restrictions and circum- Baldwin They've been that way since the days first given some thought to the weeks and stances. Some workers are required to welcomed guests in for an evening out. months ahead. be at home. Others have a little leeway to My parents met in an . My As we slog our way through the restraints go into the park and accomplish certain jobs. grandmother's sister met her husband at one. My uncle of this outbreak crisis, we should be mindful of Regardless of your situation, is there a task helped build one. And so on. I've been around the one thing — the amusement industry will open you may have wanted to accomplish but just amusement industry my entire life. I even learned to play again. We need to picture that day. We need to put it off for another day? It may be to paint t-ball behind the kiddieland of the local park and took picture how we will greet those first returning a certain bench, a door or a railing. It may be several of my first dates there when I was a teen. customers when things resume. We need to to organize a history project you have wanted It wasn't until recent weeks that I realize how much envision the exciting charge of completing the to have on hand. Is there long-overdue com- of my life — how much of everyone's life — we've taken new projects. We need to hold on to the feel- munication in which you need to connect to a for granted. The coasters aren't rolling and the Ferris ing of hearing people and laugh. We colleague or friend? Is there a marketing pitch need to picture that; it will help get us through. you were wanting to develop? Dive in. When wheels are turning ... yet. But, they will. Social media is thick with stories of people that one day arrives when the music starts and It's with all those years around parks behind me that getting some significant spring cleaning done the rides whirl and the popcorn pops, you’ll I know the industry will survive this current shutdown as they are confined to their houses. So many be glad you’ve accomplished it. and I know the world around it is looking forward to it. tasks are put aside thinking we will “get to That day is coming. Picture it.

Opinions expressed on this page are those of the columinst(s) and do not necessarily reflect those of the publisher.

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Amusement Today is an independent, privately- Founder & Publisher Editorial Editor & Production Manager owned trade newspaper published 14 times Gary Slade • (817) 460-7220 Tim Baldwin • (972) 697-9745 John Robinson • (513) 256-1441 per year by Amusement Today Inc., P.O. Box [email protected] [email protected] [email protected] 5427, Arlington, Texas 76005. Print issues are $50 per year and are mailed Presort Standard Postage (permit No. 2069) Pre-Paid Fort Worth, Accounting & Classified Dean Lamanna • (817) 460-7220 Monthly Contributors Texas. The entire contents of this newspaper, Sammy Piccola • (817) 460-7220 [email protected] David Fake, Bubba Flint, and its related websites, are Copyrighted and [email protected] Lottie Minick, Richard Munch, Trademarked 2020 by Amusement Today Inc., Jeffrey Seifert • (817) 460-7220 Janice Witherow all rights reserved. Assistant Office Manager, Circulation [email protected] Association Memberships Address: P.O. Box 5427, Arlington, Texas Savannah Breen • (817) 460-7220 B. Derek Shaw • (717) 843-3050 ACE, AIMS International, ASTM, IAAPA, IISF, 76005-5427, USA [email protected] [email protected] IRT/iROC, NAARSO, NEAAPA, NJAA, OABA, Deliveries: 2004 E. Randol Mill Road #502, PAPA, PACE, SLA, TTIA, WWA Arlington, Texas 76011, USA Advertising Pam Sherborne • (615) 308-3310 Phone: (817) 460-7220 Sue Nichols • (615) 477-5432 Industry Affiliated Charities Fax: (817) 265-NEWS (6397) [email protected] [email protected] Give Kids the World Village, Morgan's Wonderland, Websites: www.AmusementToday.com, National Museum & Archives www.GoldenTicketAwards.com COVID-19 Special Edition 2020 AMUSEMENT TODAY 3 Industry Voices Unprecedented Midways will shine again Hal McEvoy, President and CEO, IAAPA Sharon Barlow, Editor, Midway Magazine Unprecedented. That is the word on everyone’s mind. In early For more than a century, the travel amusement industry has January, IAAPA began responding to COVID-19 and its unprecedent- logged millions of miles, served countless sticks of cotton candy ed effects around the world. First, the coronavirus began affecting and candy apples, and given even more rides on merry-go-rounds, the attractions industry in the Asia-Pacific region, and now, its effects Ferris wheels, Tilt-a-Whirls, or Himalayas. Generations of great can be felt in just about every city and every country. While we are show owners have welcomed generations of guests to their mid- doing our part to “flatten the curve,” we are also remaining positive ways, eliciting smiles bright enough to rival the most brilliant lights. and looking ahead with hope. This is a time of uncertainty. The global Yet 2020 will now always be remembered as the year the lights attractions industry, along with so many other industries around the McEvoy went out. The music of the was silenced, and the Ferris Barlow world, has all but stopped. Every day I talk to members who are wor- wheel ceased to turn. Millions of people watched in disbelief as ried about their businesses, their employees, their families — and each other. great events like the Houston Livestock Show and Rodeo and the Miami Dade Look behind the global attractions industry’s greatest rides, shows, food and bever- Youth Festival closed their gates to stop the spread of COVID-19. age offerings, games, engineering and proactive maintenance, and you’ll find talented In the beginning of February, the show owners' greatest concern was their spot individuals. Our industry is rooted in people. And this global crisis is impacting people. in the lineup for receiving their H-2B labor, and the carnivals like Butler Amusements, Currently, our members are using and passion to adjust their busi- North American Midway Entertainment, Ray Cammack Shows and Wade Shows were nesses so that they can continue to support their employees and communities. the objects of envy, not so much because of their size or grandeur, but because of Manufacturers and suppliers are pivoting to produce personal protective equipment. their early start dates insuring they would have their help. Now, Danny Huston, owner Attractions are donating food and supplies to their communities and advocating on of North American Midway Entertainment, talks of the difficult decision he made not behalf of their employees. just to send his help back but the difficulties in even finding airports where they could At IAAPA, we focus on connections. We have the privilege of being the connec- fly out. Similarly, Ben Pickett of Ray Cammack Shows tells of sending a large percent- tor for more than 6,000 companies and individual members. Throughout this crisis, age of their help back with a return ticket that he hopes they will be able to use while we have created new ways to strengthen these global connections. A dedicated the ones who chose to stay are readjusting their lives to include social distancing. Bill resource page on our website provides critical information for members about Johnson of Fantasy Amusements is grateful that he was allotted Group D. IAAPA’s advocating efforts in every region, updated information from leading health I must admit I am still somewhat new to this industry. What I know of it, I have authorities and easy access to exclusive resources. Technology has allowed us to be learned from you. For little more than five years, you have been sharing your stories nimble, and we have hosted webinars, Facebook Lives, chats on Twitter, conference with me and allowing me to then share those stories with others. Honestly, I’m not calls and more — helping us to keep members connected with each other. Together, completely sure what Doc Rivera, the curator for the Showmen’s Museum, means we host important conversations about our industry. With each interaction, with each when he says, “with it.” I am, however, amazed by it, blessed by it and truly inspired program, with each connection, we come together. by it. One thing that has always impressed me most is the indomitable spirit of For more than 100 years, IAAPA has served every facet of the attractions indus- the American carnival from the owners to the foremen to the ride operators to try. Now more than ever, we are here to serve our members and work alongside the concessionaires and the many others who make this industry move. As I have them as they make difficult decisions in an uncertain time. We will continue to be spent the last few days listening to the plans of just a few of these great people, there every step of the way. and hearing the ideas of companies like McGowan Allied Specialty Insurance and This global crisis will pass. The attractions industry is resilient, and we will emerge Firestone Financial as to how they want to assist their partners during these times, I in new ways. Families around the world will look to us to help provide smiles and create have no doubts that the age of the American carnival is far from over. Yes, the first new memories. I am certain we will get through this challenge. We will continue to come few months of 2020 are just the ashes of a fire that started to burn so brightly, but together, work together and support each other in ways that are, truly, unprecedented. just as out of the ashes the rises, so will this great industry. Sunnier days are ahead Working through unparalleled times Damien Latham, Board Chair, World Waterpark Association Andrew Mellor, Editor, Interpark One could argue that our global community has never faced We are in the midst of an unprecedented and, to be blunt, a bigger challenge than the one we are facing with the COVID-19 very scary period of our lives as COVID-19 wreaks havoc across the pandemic. This virus has touched every part of our lives in every part world. It’s difficult to see where it will all end and what shape the of the world. Truly, these are dark and difficult times, but we should attractions industry will be in when it does. I guess we can only hope never lose hope in our ability to bounce back when faced with a that the virus passes as quickly as it arrived. challenge. We are temporarily down, but we are definitely not out. Here in the UK we are now in total lockdown, partly because so If we can all stay focused on who we are and what we provide many people continued to ignore government advice by going out to our guests, we will once again find ways to share laughter, build Latham and failing to adhere to the social distancing recommendations to Mellor memories, teach children to swim and save lives. As waterpark own- help avoid further spread of the virus, but also as part of the extreme ers, operators, designers, suppliers and developers, we already have a unique set of measures necessary to beat the pandemic. We can only leave our homes for four speci- skills that will allow us to step forward with recreational activity once we are given fied reasons and pretty much every activity we take for granted has been halted. When the all-clear to open up by our state and local health departments. After all, many it will all get back to normal again is totally unknown at the present time. of us are seasonal business operators, which means we are used to accomplishing a Theme parks and attractions are also being hit very hard as we all know, and despite lot in a short amount of time. plans for many just a few short weeks ago to open at the usual time for the start of the Right now, we need to listen to the advice being provided to our businesses by new season, I don’t know of any now that have not delayed their opening. The vast our local officials, and we should continue to advocate for the needs of our busi- majority here and elsewhere in Europe are staying closed for the foreseeable future. nesses and our industry. Next up, while we wait for when we can safely reopen, But also as I write, there are just the smallest signs that some countries are win- there are a number of things we can do now to be ready for that time. ning the battle. I’ve been reading about a “flattening” of Germany’s coronavirus First, we need to ensure that communication is happening with our team mem- infection curve as the upward trend in cases the country has been seeing appeared to bers, our key stakeholders and our guests. While we might not have all the answers be leveling off. Further afield some parks in Japan and are reopening, albeit on right now, we can still be a resource to our furloughed employees. We can still com- a limited basis and in a lot of cases with outdoor attractions only. Hopefully, though, municate meaningful, hopeful messages to our guests through social media. it’s a sign that the worst of the pandemic is over in those countries. Second, we need to access our financial health, make some assumptions on Interestingly, some European park operators are taking action to ensure that guests what a prolonged shutdown will mean for our businesses and explore what options continue to at least get a taste of what they have to offer during this unusual period and are available in stimulus packages to potentially shore up our bottom lines. Some to help keep youngsters entertained. Headquartered in Belgium, and with both outdoor questions you might seek to answer include: What non-critical spending has hap- and indoor venues, the Plopsa Group, for example, is holding daily competitions and pened and where can I reevaluate my marketing efforts to get ready for reopening? distributing promotions via Facebook, while from the Dutch park , there is a per- How quickly can I complete a line-by-line review of my expenses? formance of the show Fairytale Struggle the Musical on YouTube that lasts for well over The World Waterpark Association board and staff are working hard to provide an hour. Other parks are doing similar things, and more will no doubt follow suit, so at a trusted repository of information and resources to our members during this dif- least in the interim period before they eventually open, venues are able to give guests ficult time. Whether it is through our ramped-up webinar program schedule or a teaser of what they can look forward to in (hopefully) a few weeks’ time. information curated on our COVID-19 website page (waterparks.org/COVID-19), The thing to remember is that we will get through this, and we will see our parks we are here to serve and support our industry so that we all can return to serving and attractions reopening at some point. And boy will everyone be more than ready our guests in the future. to enjoy them once again. 4 AMUSEMENT TODAY COVID-19 Special Edition 2020 U.S. theme parks find silver linings, continue to engage patrons AT: Dean Lamanna [email protected] NORTH AMERICA — While the COVID-19 pandem- ic has dealt a severe blow to businesses and national econ- omies worldwide, and recov- ery will be slow, some bright spots and forward thinking have emerged from the U.S. attractions industry’s theme park sector while operations are temporarily suspended. That is not to say that companies have not been scrambling as the spread of the novel coronavirus, which was still increasing in the As shutdowns went into effect, theme parks donated large U.S. at the start of April after quantities of perishable foods to nonprofit organizations. paralyzing much of Asia and The Disney resorts in Orlando and Anaheim gave to the Europe, scuttled new ride Central Florida and Orange County, Calif., chapters of debuts and park reopen- Second Harvest Food Bank (top photos), while Over ing/seasonal opening dates. gave to The Center for Children & Young Adults, a “Like everyone in the indus- private shelter (right). try, we are diligently work- COURTESY DISNEY PARKS BLOG, ing through a number of issues that are demanding our Spanos, president and CEO of crisis. In addition to post- complete focus,” said Laurie Grand Prairie, Texas-based Six ing CDC guidelines in com- Tardif, corporate spokesper- Flags Entertainment Corp., mon areas, the company has son for Sandusky, Ohio-based indicating that the chain’s already implemented addi- Cedar Entertainment U.S. parks would remain shut- tional sanitation measures Co., in an emailed response to tered until at least mid-May. — installing 300 more hand- Amusement Today that reflect- “On behalf of everyone at Six sanitation stations throughout ed the collective and unprec- Flags, thank you for your trust its resort properties, adjusting edented challenges facing in us. I look forward to seeing food and beverage service in operators. you out in our parks.” accordance with current food When The Walt Disney Leaders of several indi- safety recommendations, and Co. and NBCUniversal vidual parks offered empa- increasing training and rein- announced the closure of thetic messaging, as well, forcement in its traditionally their Southern California and including Craig Ross, presi- rigorous cleaning and disin- Central Florida resort facili- dent of Parks fection standards. cially crucial community need. Harald Herrmann, CEO of ties in mid-March — Disney’s and Resorts — operated by Disney, which, like Disney filled trucks with Second Harvest’s Orange shutdown will last until fur- The Dollywood Co., a part- Universal, is continuing to contributions. Walt Disney County chapter. ther notice and Universal’s nership between Herschend pay its hourly park workers World Resort (WDW) shared Both until at least April 19 — other Family Entertainment (HFE) through at least mid-April, its inventory of fresh salads, and WDW have an ongoing theme park operators quickly of Branson, Missouri, and also highlighted its increased greens and cooked hot items commitment to reducing food followed suit. All have since entertainer Dolly Parton. sanitation and hygiene proto- with Second Harvest Food waste, and unserved food posted and updated announce- “Based on the ever- cols for guests and employees. Bank of Central Florida, from select locations has been ments on their websites and changing developments, we In addition to training rein- while Disneyland Resort sent donated regularly to support social media channels. are looking daily at all of our forcement, these included the its surplus to Second Harvest those in need. Each year, the Company representatives options to present an exciting addition of easy-access hand- Food Bank of Orange County resorts donate over 1.2 million typically conveyed a gracious, and entertaining 2020 season washing and hand-sanitizing in Southern California, accord- meals to their local Second if understandably uncertain, that is a great experience for facilities, frequent cleaning ing to the company’s blog. Harvest Food Bank chapters. personal tone. our guests,” said Ross, who and wash-down of outdoor “These donations would Elsewhere in Central “The safety and well-being was hoping the Pigeon Forge, locations, and defined cycles not be possible without the Florida, of our guests and associates Tennessee, facilities could for the frequent cleaning and dedication of cast members Tampa Bay delivered approxi- are always our top priorities,” open in May. “But our first disinfection of targeted areas. behind the scenes who collect, mately 5,500 pounds of food said Richard Zimmerman, priority is the safety of our “We are focused on sort and distribute every item to Feeding Tampa Bay, a food president and hosts and guests.” the health, safety and well- to ensure it’s delivered with the rescue and distribution orga- CEO, expressing hope that the Added Parton: “We need being of our guests and Cast highest level of freshness, keep- nization. As with other prop- company’s 11 North American to focus on good health and Members,” the company said ing food safety top of mind,” erties of SeaWorld Parks & parks could open in mid-May praying for those who are in a statement appearing said Tajiana Ancora-Brown, Entertainment (SWP), which or soon after. “Thanks to our affected. We know brighter on the WDW’s director of external was continuing to pay full- guests and associates for their days are ahead.” Resort website. affairs. “We feel an immense time employees for the extent support and cooperation dur- Like most of the other sense of pride and excitement of its shutdown, the park is ing this ever-evolving situa- major theme park compa- Food for thoughtfulness every time we [make] deliver- closed indefinitely. tion. Your loyalty to our fam- nies, Dollywood signaled The attractions industry’s ies in the community.” Six Flags Over Georgia ily of parks is invaluable.” its commitment to guide- temporary halt created an “Donations of food, espe- in Austell provided 114 boxes “Our goal is to support lines and directives from inadvertent bounty for food cially shelf-stable food, will of fruit, vegetables and dairy our team members and our medical experts, the Centers banks and charitable organi- be critical in the days and totaling 1,600 pounds to communities by never com- for Disease Control and zations, which benefited from weeks ahead to serve those The Center for Children & promising the safety of guests Prevention (CDC), and local donations of surplus food in our community impacted or employees,” echoed Mike governments during the from parks at a time of espe- by the COVID-19 crisis,” said 4See PARKS, page 5 COVID-19 Special Edition 2020 AMUSEMENT TODAY 5 PARKS Continued from page 4

Young Adults, a private, non- profit shelter based in nearby Marietta. Six Flags was com- mitted to serving the commu- nity in “this unprecedented situation,” said Dale Kaetzel, park president, noting that the effort helped address the need created by school closures and quarantines. “We are grateful for the partnership with The Center and look forward to providing those living [there] with this nutritious food in a time of uncertainty.” Also, on March 23, the parking lot at in West Mifflin, , became a staging area for food distributed by the Greater Pittsburgh Community Food Bank to residents in need, including many unemployed as a result of the pandemic. Theme parks are keeping patrons and fans engaged remotely via various digital platforms. The park, owned and operated News of wild animal births at Disney’s Animal Kingdom, including a female zebra foal and a by Newport Beach, California- female porcupine, was shared by Disney Parks Blog (above). Idlewild & SoakZone in Ligonier, based , Pa., offered printable coloring pages (right) and other activity sheets online. tentatively plans to start its COURTESY DISNEY PARKS BLOG, IDLEWILD & SOAKZONE season May 2. “We wanted to offer fam- YouTube channels. its-kind online performance Online diversions ilies a bit of a break from Additionally, the by the Dapper Dans, the icon- With patrons in the most the craziness that is our new SeaWorld parks and HFE’s ic barbershop quartet from populous areas of the U.S. ‘normal,’” explained Jeff Theme Park Disneyland’s ordered to stay home and/ Croushore, the park’s director in Valdosta, Georgia, posted U.S.A. The musicians jumped or practice social distancing, of marketing, to AT. “Now, assurances that their animal online from their homes to theme parks — mindful of especially, we all need to take collections would continue sing one of their all-time brand maintenance — turned a break from our work and receiving round-the-clock favorite tunes, “When You to delivering amusement and enjoy some smiles together.” attention — with SeaWorld Wish Upon A Star,” and invit- Nintendo World attractions at via the web and Idlewild is eyeing May 16 noting that the CDC has ed song requests from viewers Universal Studios Hollywood social media. as a possible launch date for found “no evidence that coro- for future video appearances. and Universal Studios Japan Palace Entertainment’s its 143rd season. navirus is transmissible from Creative engagement was in Osaka. Idlewild & SoakZone in SWP’s parks humans back to animals.” The on tap, too, thanks to Disney’s “Our construction proj- Ligonier, Pennsylvania, in Langhorne, Pennsylvania, Valdosta facility, meanwhile, “Imagineering in a Box,” a ects around the globe… all stepped forward after read- and (debuting in 2021) San was eyeing a May reopening. 32-part online program. The remain active and on track ing a Facebook post from a Diego provided coloring pages Disney was keeping park Resort properties in under protocols established by frustrated mother who was via their websites featuring fans actively apprised of devel- Central Florida and Southern government officials and with trying to juggle working from the beloved Sesame Street char- opments at Disney’s Animal California, closed until at least their support,” wrote Tom home and assisting her chil- acters. The company’s Busch Kingdom, posting news and mid-April, challenged their Williams, chairman and CEO dren with online school work. Gardens and SeaWorld prop- photos of the Central Florida million-plus social media of Universal Parks & Resorts. The park added a Kids’ Page erties offered free online edu- park’s latest animal newborns. followers more interactively Although business in any to its website with printable, cational resources dedicated They included a female zebra with -brick projects. area of the industry may be amusement-themed activity to wild animals and nature, foal and a female baby porcu- far from proceeding as usual, sheets such as coloring pages as did Orlando’s pine, or porcupette. Building on dreams there is a vital undercurrent of and word searches. through its Facebook and “Although Walt Disney While construction on confidence that it will recov- World Resort is temporarily highly anticipated new attrac- er and emerge stronger from closed, Disney’s Animal Care tions reportedly has been this extended pause. There is Team is continuing to provide halted during the shutdown at also the expectation that when top-notch care to the thou- Disney and SeaWorld parks in the gates are flung wide once sands of animals who roam Central Florida and Southern again, the reaction of patrons our savanna and seas,” wrote California, Universal is said to will be nothing short of joyous. Dr. Mark Penning, the Disney be forging ahead with on sev- In the meantime, through parks’ vice president of ani- eral major projects in the U.S. their customary innovation, mals, science and environ- and overseas. theme parks are doing their ment, on the company’s blog. As reported by the part to unite and heal. “We are diligently following Orlando Business Journal, a “More than ever, our state and federal guidelines to March 24 internal memo indi- world needs to hear ‘I love ensure the health and safety of cated that work was continu- you,’” said Idlewild’s Jeff our dedicated team.” ing on the company’s forth- Croushore. “We can all do For those seeking home- coming Epic Universe theme small things to help our neigh- delivered park entertainment parks at Universal Orlando bors and spread kindness. It is Despite park closures, construction reportedly is continuing on the human end of the spec- Resort and the 2021-debuting what we are called to do.” on Universal Orlando Resort's fourth theme park, Epic trum, Disney did not disap- Universal Beijing Resort in —Additional reporting Universe. COURTESY UNIVERSAL ORLANDO RESORT point — presenting a first-of- China, as well as the Super by Tim Baldwin 6 AMUSEMENT TODAY COVID-19 Special Edition 2020 Manufacturers and suppliers forge through the outbreak crisis AT: Tim Baldwin COURTESY [email protected] RIDE ENTERTAINMENT “We are all in this together, and I INTERNATIONAL —As think showing our humanity will the COVID-19 global pandem- ic makes its harsh impact on allow us to get through this the best businesses around the world, we can.” manufacturers and suppliers — Adam Sandy, are finding their paths through ongoing events. Ride Entertainment “When we are cleared to work again, we have a train to ship out to Six Flags parks reopening in Asia. parts orders for properties Over Georgia immediate- One of the challenges to the that are restocking. “Our other ly,” Philadephia Toboggan crisis is the evolving require- large partners — , Coasters, Inc., President Tom ments change almost daily. , Lagotronics Rebbie told Amusement Today. “Our installation and Projects, etc. — are shipping “We have others ready to assem- maintenance team has been parts as needed. With parks in ble and get out to parks too.” working regionally in the South Korea and other coun- Situations vary from state mid-Atlantic on a few projects tries starting to reopen we are to state and country to coun- that were ongoing when the seeing orders for try. Pennsylvania require- pandemic started to grow,” parts come in,” said Sandy. ments first indicated that PTCI said Adam Sandy, president, “Honestly we are taking had to shut down, then it was business development divi- this one day at a time. While allowed to resume work, but sion, Ride Entertainment. we want our new projects, rev- mere days later was told to “Our teams have isolated, enue shares and operations shut down completely. only interacting with the same to be open, we realize that it “When we get back, our of products. “We are sanitiz- help the heroes of the medical team members each day while will be a process to get past employees are not going to fall ing incoming and outgoing and food supply industries for having a controlled housing the worst of things and to get into a hole. They’re going to boxes for precaution and will the time being and are hoping environment. We are in con- the parks up and running,” he be taken care of,” said Rebbie. do our best to maintain our they can. stant communication with added. “That being said, we “Currently, Larson availability through these “ has them and the parks where are using this time to prepare. International is able to main- times,” he said. remained fully functional work is being performed. All Our teams in all our divisions tain normal operation through “Our employees have through the crisis with a focus of our team leaders are able to will be able to hit the ground this slowdown,” said Hunter been briefed on our processes on Premier team/family mem- close down the job site at any running once parks in North Novotny, mechanical engineer. of going forward as long as the bers’ safety and a continuation time if they feel it is necessary. America start to reopen. Our “We are doing our best to keep virus is a concern,” Novotny on our high level of service In addition, we have a prac- operations in are set everyone healthy with clean- told AT. “We are asking any- to our valued clients,” said tical work-from-home policy for the season and inspections ing stations for tools, hands one who does not feel 100% Sara Seay, director of sales for all full-time employees. are completed, we just need to and other items throughout to stay home without ques- and marketing. “Premier has Maryland and New York are open the doors. In addition, the shop. We are following tion and are using the CDC gone beyond the state require- essentially shut down, but that we can certainly help parks all county, state, and federal guidelines to request employ- ments and imposed a number has not changed our availabil- around the country. If any mandates and have construct- ees to self-monitor symptoms of detailed directives to ensure ity since our team members properties need help to make ed a lengthy ‘what if’ road for several days or contacting worker safety. Safety is the key are always available on email up time on installation or main- map for the foreseeable future. a medical professional before consideration followed by the and cell phones.” tenance projects, we can come Our goal is to try and weather consideration of return. We desire of the team members Ride Entertainment isn’t in like a SWAT team and help the storm with the rest of the have policies in place for deep to continue to produce for seeing any difficulties in ful- them attack large projects such country whether that is from cleaning our facility in the our clients. Premier is always filling parts requests. It is cur- our shop or from home.” case of an exposure to the focused on innovation, so we rently fulfilling Skycoaster 4See SUPPLIERS, page 7 Novotny reports that if plant and are doing our best are using new technologies to any park or carnival is doing to stay up to date with all of allow in-office staff to work ride preparation for the sea- the ever-changing rules and seamlessly with remote work- son, Larson’s ride and parts recommendations.” ers. The same technologies are department is stocked and Novotny says the com- being used with our clients ready for incoming orders of pany is trying to determine to provide a level of confi- rides or parts for its portfolio if there is any way they can dence that once the crisis sub- sides their projects will still be moving ahead.” “Things are getting bet- ter in Asia,” said Jim Seay, president, Premier Rides. “We have associates at ground zero in Wuhan, and they are back at work and feeling positive about the future. Parks are reopening in Japan and China including the front areas of the Disney parks. There is a glimmer of light at the end of the tunnel!” In reference to whether Rides 4 U and SBF/VISA Group have shipped a first-of-its- parts were available, they con- kind, 70-foot-tall Air Balloon with a Philadelphia Toboggan Coasters awaits the signal to ship this firmed that Premier Rides just unique sports theme to Long Island of New train to Six Flags Over Georgia. COURTESY TOM REBBIE/PTCI made multiple shipments to York. COURTESY RIDES 4 U COVID-19 Special Edition 2020 AMUSEMENT TODAY 7

attractions to get things ready. “One thing is certain: We will SUPPLIERS Premier Rides just made We’ve been busy shipping make it through this difficult Continued from page 6 multiple shipments to out spare parts,” said Soled. time together and cooperate parks reopening in Asia. as chain replacement, vehicle “I’ve always maintained a on new projects once more. Meanwhile, construction has repair or other large off-season high level of inventory. In the That is why this is the right been temporarily suspended work that was delayed. We recent weeks we’ve put even moment to focus on the future on the company's Ice are all in this together, and I extra parts on the shelves.” and to work on planning and Breaker coaster at SeaWorld think showing our humanity Rides continues developing new ideas and Orlando. AT/DAVID FAKE will allow us to get through to work on existing and new projects more intensely than this the best we can.” projects and has maintained ever,” the statement read. Len Soled of Rides 4 U business meetings via video Sunkid reported the planning is staying positive. “We’ve conference with clients on a department continues to be been fortunate during these daily basis. “Even during this available through the crisis. circumstances,” Soled said. difficult time, our clients are In times of crisis, inspi- “We’ve continued to be here looking ahead and working on rational stories abound. for our people, and we’ve new projects and ideas with us National news will find spe- been fortunate that product for the next seasons. We realize cific examples of people step- has arrived from Europe. that the parks suffer a consid- ping up, sometimes at per- We’ve been able to see pro- erable loss of income, how- sonal expense to work toward duction out of the factories.” ever we are positive that the the greater good. The amuse- A new KMG Freak Out industry will come out of this ment industry is no stranger ride from The Netherlands is crisis stronger than ever,” said to these encouraging efforts. going to Paul Maurer Shows. Ricardo Etges, global business Daniels Wood Land is a “It’s encouraging to see prod- development manager. company that builds uct coming out,” said Soled. “Our production facilities whatever a client wants. “To know once you get the in the Netherlands are still Innovative tree houses and green light, you are ready to open and our Chinese facil- cabins, shooting galleries, go — existing equipment and ity is starting up again after themed sets and playgrounds new equipment.” two months' closure,” Etges — all projects that push the ply. Knowing if medical teams to set up this production line Soled feels the amusement shared with AT. “It is under- company into thinking cre- became exposed, they’d be was something we have never industry recovers quickly in standable that there may be atively and producing signa- “down for the count. It was done before.” such times. “We look back delays as our sub-vendors ture pieces for each customer. going to reduce the capacity to With the task at hand, through the history books. are also in the same situa- Based in California, the care for the sick. That’s scary! workers cleared out the new Our industry is never impact- tion, but for spare parts we company was swept up with We all have a stake in this 37,000-square-foot facility and ed from the economical side. maintain a decent stock to be an abundance of other busi- game here,” said Daniels. “All pushed projects out of the It has always been affected by able to assist our existing cus- nesses deemed “nonessen- of us could end up know- way. Within a matter of two weather. I think that will be the tomers. Vekoma Rides Parts & tial.” Enter Ron Daniels, pres- ing someone who could pass days, the company was receiv- case. People still need to bring Services is fully staffed, we are ident of Daniels Wood Land. away from this virus.” ing orders. Finding success in entertainment to their life to still able to support parks with “As the crisis began to Daniels felt the fight should obtaining more raw materi- bring balance. We found that phone calls, conference calls, escalate, we saw things being be personal. Recalling Henry als, the company was mak- even during the Depression photos and screen sharing shut down. All the shelter-in- Ford switched to making tanks ing them as fast as it could people were spending money while they remain 24-hours place orders started coming during World War II, that — and still is. At full capacity, on amusement park rides. That available for emergencies down the line,” Daniels said. was what connected the dots. the company estimates it can was what they could look for- through our 24/7 emergency “Talking with my upper man- Knowing the creation of themed produce 120,000 gowns a day. ward to,” he said. “Everyone number for VRPS. Our goal agement, one of them sug- environments was not possible Protective gowns are the main is going to want to get out of still is to meet urgent delivery gested we call our city leaders in the weeks ahead, Daniels item in production, but the the house. Amusement parks times. However, this depends to see if there was something could get his workers creating company has samples of face and carnivals are going to be on multiple external parties we could do to help. We didn’t what was really needed. masks and face shields they upbeat.” and government restrictions want to go home and [worry “We didn’t have the mate- are exploring. Rides 4 U has also deliv- in this crisis time. Some bor- about] the problem; we want- rials on hand, but we were This forward-thinking ered a new observation tower ders are closed, and travel is ed to help solve it.” able to get a sample of what innovation has two-fold bene- ride to Adventureland in restricted. So, there is a pos- One of the manager’s needs to be made,” he told AT. fits: keeping employees work- Long Island. sibility that goods are delayed, next-door neighbors was a fire The company was able to get ing and filling a dire need “People are excited to and site visits cannot be made marshal. When asked what the the needed supplies. “Daniels during an extraordinary crisis. get this new equipment and due to this.” city needed, the suggestion of Wood Land has made a career Although these times get their existing equipment In a prepared statement protective gowns seemed a out of making things we’ve seem devastating, the indus- up and operating. People released late March, Sunkid doable option. Personal pro- never done before. Every proj- try is getting through it and are still having their mainte- confirmed that parts avail- tection equipment for first ect is something we’ve never learning how to become stron- nance teams go through the ability would be ongoing. responders was in short sup- done before. Figuring out how ger in the process.

Stepping up to meet the needs of the pandemic, Daniels Wood Land switched gears from creating themed structures to producing vital protective gowns for first responders.COURTESY RON DANIELS/DANIELS WOOD LAND 8 AMUSEMENT TODAY COVID-19 Special Edition 2020 Insurance, finance companies provide solutions, relief to attractions

AT: David Fake try that has not been affected. but until then, we hope every- a really good job of that. I just of their finances. So, this year Special to Amusement Today However, there are large and one stays safe and healthy.” don't think it was advertised, many had all their employees small operators in the amuse- Drew Tewksbury, Director because its importance wasn't and materials lined up, trans- ORLANDO — With the ment industry. Some operators of Sales and Marketing for at the forefront. Until now, it ported themselves to the spot, arrival of the novel coronavi- have deeper coffers to dig into McGowan Allied Specialty wasn't necessary to advertise and then had these abrupt shut- rus, COVID-19, and the resulting in times like these, while others Insurance is also seeing the that kind of thing. I think that downs. They were sitting on a shutdowns, many parks, carni- rely on each season’s finances to virus universally affecting their will become more prevalent, couple hundred thousand dol- vals, and shows have not had the stay operational. vast array of clients in the mobile probably everywhere. There lars of food stock. That has a opportunity to open as sched- “Unfortunately, every one amusement, carnival conces- will be less people crowding really negative impact on their uled, much less, create a 2020 of our clients are shut down due sionaire, fixed amusement park together. I think they'll just be finances. As a result, a lot of cashflow. This has left numerous to the COVID-19 health emer- and spaces. “We see more open areas on the fair- these [businesses] are very ner- businesses in the amusement gency. We and our insurance a lot of facilities and shows that grounds and at events. I know vous because they haven't seen industry wondering how they partners are working on solu- are, sadly, having to shut their that OABA is putting together this type of business situation will pay their upcoming insur- tions to reflect the lack of busi- doors and will not open dur- a list of best practices, but the before. There's a lot of multi- ance premiums and loan pay- ness operations and exposure by ing this period of challenge. All requirements are really being generational family ownerships ments. AT reached out to several our clients. We realize we are all our insurance carrier partners driven by the CDC.” behind these , carnivals, industry-specific insurance and in this together, and one solution are actively and aggressively This sentiment is shared by and independent operations. finance companies to see what will not fit all. Renewal dates, working through the issues and Ryan Wilkerson, President and Yes, they have seen the boom was being done to assist their locations and season are all providing solutions to ease the CEO of HAAS & Wilkerson and the bust of the economy amusement industry clients. issues to be looked at, as well as economic burden on our cli- Insurance: “When this is finally before, but they've never seen What we found was an over- what coverages are still needed, entele. It's not a one-size-fits- over, we need to give [consum- anything like this type of a whelming optimism across these and which can be suspended or all type of situation, but our ers] confidence to come back global pandemic and a nega- companies. All expressed their postponed,” said Rick D’Aprile partners are being very, very and join us again. More visibly tive downturn in their business. faith in their amusement indus- Vice-President of Amusement accommodating by truly being doing things like disinfecting They are rightfully concerned try clients and sang the praises Entertainment Risk Insurance in partnership with us and our and cleaning and putting our about their business and about of the insurance and financial Associates (AERIA), a company insureds through this awful, best foot forward will show our the future season. Our payment industry’s flexibility and will- that provides insurance cover- awful pandemic. We certainly consumers that we're taking deferral should provide them ingness to step up to the plate age to both mobile and fixed understand that these are tough their safety seriously not just with some financial flexibility to and provide these businesses site amusement facilities. “All times for everybody, but first from a ride safety standpoint, redeploy their capital to where with options and solutions to are impacted. The concern is and foremost for us is our care but from a health safety stand- their business needs it most. alleviate the financial burden that many events are canceling for the safety and welfare of point, as well.” More importantly, it gives them brought about by the coronavi- and not rescheduling. Also [of our clients and our employees. Firestone Financial, a sub- piece of mind during these chal- rus and the shutdowns. concern], with so many people That absolutely comes first,” sidiary of Berkshire Bank, a lenging times,” said Gockelman. For the first time ever, the out of work, will there be money Tewksbury said. -based nation- The constant that appeared entire industry has gone dark. to spend on entertainment? We “I'm finding that my under- wide business lender serving across the finance and insur- There is no part of the indus- hope this will all be over soon writers are very agreeable to the amusement and entertain- ance companies with whom AT working with my clients, but ment industry, has taken a pro- spoke, is that the amusement INSURANCE AND FINANCE CARRIERS the clients and brokers need active approach to the current industry hopes that with warm- Amusement Entertainment Risk to be proactive, get in front situation by offering a three- er weather coming, it will make Insurance Associates (AERIA) of the ball, and let the under- month deferral on existing the virus dissipate; that by late Gene Berger, President writers know what's happen- loans for all who contact them April or early May this will be email: [email protected] ing with their business,” said requesting assistance due to the behind us, people will be able to (210) 722-7671 • amusemententertainmentrisk.com Dave Harman of AJG Risk effects of COVID-19 on their congregate again, and the state Management Services. “It’s businesses. “We understand and local governments will do Arthur J. Gallagher Risk Management Services going to be really tough for the impact this may have on away with the bans on congre- Dave Harman • email:[email protected] everybody in our industry until our customers’ businesses,” gating. There is also a shared (425) 586-1049 • ajg.com this thing gets through. But I said Michael Smith, Executive hope among this segment of think if the clients, the parks, Vice President, Chief Operating the amusement industry that ESY Financial the carnivals are proactive, the Officer of Firestone Financial. after this is behind us, and even Larry Yaffe email: [email protected] • underwriters will work with “Helping our customers pre- though there will be a height- (781) 929-0459 esyfinancial.com • them to solve whatever prob- serve their businesses dur- ened concern of washing hands Firestone Financial lems that can be solved. I’ve ing this rapidly evolving and and sanitizing equipment, peo- Rich Gockelman • email: [email protected] reached out to each of my cli- unprecedented situation is our ple will want to quickly get (617) 641-9214 • mobile: (781) 241-5482 ents, asked them where they top priority. Their focus right back out to the parks, fairs, firestonefinancial.com stand. I’m a glass-half-full kind now should be on their own and carnivals to celebrate after of guy, and I’m going to do health and safety, and the health having been confined to their Haas & Wilkerson Insurance whatever it takes to help my cli- and safety of their families and homes for weeks or months. Ryan Wilkerson, President & CEO ents survive. I haven’t seen any employees,” he said. At the same time, there is a email: [email protected] insurance company say they’re Rich Gockelman, carni- common belief that people are (913) 432-4400 • hwins.com not going to do the same. We val and amusement park com- still going to be a little nervous McGowan Allied Specialty Insurance can’t and we won’t let us get mercial account executive for about the economy and their Drew Tewksbury, Director of Sales & Marketing this down in the dumps.” Firestone Financial, explained employment. So, they will be When asked what he that a majority of their clients more cautious with how and email: [email protected] foresees changing within operate seasonally and are on where they spend their money. (800) 237-3355 • mcgowaninsurance.com the amusement industry as seasonal payment plans. This “I think they may want to Naughton Insurance a result of COVID-19, Larry year, however, they have not take like a staycation. Maybe like, Kevin Naughton, President and CEO Yaffe, ESY Financial, and and/or will not be able to build what happened when fuel went email: [email protected] Past Chair and Trustee for the up capital before their payments up to $5 a gallon. I think they will (401) 433-4000 • naughtoninsurance.com Outdoor Amusement Business are due, but at the same time be more likely to say, ‘you know Association (OABA), said, “I many have already incurred what, I'm not going to spend OA FINANCE could speculate that there'll be expenses. “They've already the money this year to take my Wade Muller, President • email: [email protected] some best practices from the stepped up and stocked up family to Disney or Universal (816) 581-0033 • oafinance.net standpoint of wiping things for their opening events of the Studios, we're going to stay XINSURANCE down, having more hand sani- season, which are, maybe, the local.’ That means going out for, Logan Fitzgerald, Senior Vice President of Marketing tizer and handwashing sta- smaller ones, but they're impor- maybe, a couple-hour drive and email: [email protected] tions—much more than there tant ones. These earlier spots spending a whole day with the (801) 304-5562 • xinsurance.com were in the past. Although, a and events kind of prime the family at a regional park, fair, or lot of our businesses have done pump and are a critical part carnival,” said Gockelman. COVID-19 Special Edition 2020 AMUSEMENT TODAY 9 Industry associations, organizations communicate, meet with technology AT: Pam Sherborne she said. "We can't even keep League of America is reaching [email protected] up with the reports but what out to its members, Secretaryand we know is some are serving as Executive Director Cindy Hen- INTERNATIONAL — hospitals, drive-through testing ning said the association contin- Greg Chiecko, president and sites, coalition/warehouse for ues preparations for upcoming CEO of the Outdoor Amuse- critical supplies and dormito- projects such as its annual meet- ment Business Industry ries for quarantine/isolation." ing, trade show, and banquet (OABA), nailed it. Lori Schneider executive and ball in late November. "We are an vice president, "We are a resilient group, industry that Amusement but without a lives the mot- and Music Op- game plan, it is to, 'the show erators Associ- very challeng- must go on,' " Industry associations have been using technology such ation (AMOA), ing," Chiecko he said. "Giv- as webinars, live streaming and video conferencing to said she and said. "Most of en the current communicate and inform their members. COURTESY IAAPA the associa- our members state of affairs, Chiecko tion's leader- Schneider feel that they the show is not planning and working from stay in touch and informed. ship has been will be back Henning going on, and it is completely home. "We know you all are get- busy updating their web site on the road by out of our control." The association is produc- ting a lot of emails so we don't with COVID-19 resource links. June, but there is no certainty. Just weeks ago, owners ing an ongoing Q&A series want to inundate your inbox "You know, it seems like The best we can do is pray, wait and operators of amusement with members from around the with more," Amusement Expo Internation- and hope..." and theme parks, carnivals and world on how they are man- Hodgdon said. al (AEI) was held a year ago, fairs were in control. Openings aging the global COVID-19 So he there has been so much going were set. New and exciting situation. These topics include made sure on," Schneider said. INDUSTRY rides and attractions already creating COVID-19 resources members can AEI was held March 9-11, ASSOCIATIONS had been advertised. Carnival for staff, delaying opening day, stay connected 2020, in New Orleans, Louisiana. staff were kicking tires. clear communication and pre- by continually "We have put webinars to- International Associaton Everyone was ready to get paredness and how to engage updating the Hodgdon gether and are reaching out to of Amusement Park and the show on the road. With light- guests when gates are closed. NEAAPA web our members to talk to their Attractions (IAAPA) ning , that all changed. "Now is the time to stay site and giving pertinent re- senators and representatives in (321) 319-7600 "The hardest part of coping connected and to channel our source links. D.C.," she said. "We just want iaapa.org with this crisis is not knowing powerful col- Marla Calico, president to make sure we have a voice." • when it will end," Chiecko said. lective creativ- and CEO, International As- AIMS International Execu- Outdoor Amusement ity to find and But staff and leadership sociation of Fairs and Exposi- tive Director Mary Jane Brewer Busines Association share innova- of industry associations are tions (IAFE), said the organiza- said AIMS has been working on (OABA) doing everything they can to tive ideas and tion is using a variety of tools a new, online learning program (407) 848-8010 keep their members together strategies to to bring members together that will enable "our certificate- oaba.org through a stable and steady see each other virtually to share ideas and in- holders to achieve the required flow of information. Technol- through," said McEvoy formation, "to use the power continuing education units • ogy has played a huge part in Hal McEvoy, of the network to consider op- (CEUs) for renewal of all of New England Association the communications outpour- IAAPA president and CEO. tions and solutions." AIMS certifications." of Amusement Parks and ing as so many people are work- "We are all in this together. "We have worked closely "We have extended the Attractions (NEAAPA) ing from home, self-quarantin- Let's be sure we are there for with the OABA's lobbyist to upcoming expiration dates (877) 999-8740 ing and/or self-isolating. the families, friends and col- provide data for building a through May 31, 2020, for all neaapa.com leagues who support us, in- Associations are creating case for sup- of the AIMS-certified techni- • and presenting webinars instead cluding our own, and will look port from cians and inspectors who have Attractions of meeting face-to-face. They are to our industry for fun and to- the U.S. Con- certificates about to expire," Association (NJAA) holding weekly phone meet- getherness once this crisis has gress," Calico Brewer said. "This will allow (732) 240-0000 ings through platforms such as ended." said. "We have certificate-holders two addi- njamusements.com Zoom. Association web sites Being "all in this together" put out the tional months have been updated and filled is a common phrase heard call to action without penal- • with COVID-19 resource links. throughout the industry. to our mem- Calico ty, to earn the International Association Also on websites templates Kim Samarelli, executive bers, asking required CEUs of Fairs and Expos (IAFE) that can be easily used to con- director of the New Jersey At- them to contact their senators for renewal." (417) 862-5771 tact Washington D.C. lawmak- tractions Association (NJAA), and representatives." Brewer fairsandexpos.com ers are available as all of this made that very comment dur- The association also is said, in addi- • industry wants to make sure ing a phone making last-minute changes tion, AIMS Brewer they have a voice in D.C. call meeting for more relevancy. For exam- has been com- International It has been a huge and co- of the New ple, Calico said a planned hu- municating with all members Ride Training (IRT) operative endeavor. England As- man resource course held on- and other industry contracts ridetraining.com The International Associa- sociation of line March 18, was changed to through social networks and • tion of Amusement Parks and Amusement include the COVID-19 impact direct conversations. AIMS International Attractions (IAAPA) global Parks and on human resource matters. International Ride Train- (714) 425-5747 offices are helping to relate in- Attractions Samarelli Other courses are being adapt- ing's (IRT) aimsintl.org formation to its world-wide (NEAAPA) ed as well. Cindee Hud- • audience. And through the as- hosted by the association's sec- "I believe the strength of dy said IRT is sociation's COVID-19 Resource retary Ed Hodgdon. the association at this point in also providing Showmen's League page, IAAPA is sharing advo- About 50 NEAAPA mem- time is that our foundations is online courses of America cacy efforts regionally. bers shared their stories and built upon members sharing and leadership (312) 733-9533 IAAPA is hosting webi- support with each other. with one another to strengthen web events. showmensleague.org nars and already has offered "We are all in the same place the industry," Calico said. "We are Huddy • e-learning courses related to just waiting to see what is going She has been so proud as hosting an IRT Pennsylvania Amusement COVID-19 through its online to take place," Samarelli said, fairs are communicating with Coffee Chat with clients on Fri- Parks and Attractions learning management system. during that phone meeting. her about what they are doing day mornings to stay connect- (PAPA) Topics included preparedness, Hodgdon and Samarelli to help their communities. ed," Huddy said. paamusementparks.com crisis management, pandemic have urged their members to "Just like they always do," And while Showmen's 10 AMUSEMENT TODAY COVID-19 Special Edition 2020 COVID-19 Special Edition 2020 AMUSEMENT TODAY 11 THANK YOU TO OUR INDUSTRY ADVERTISERS! Rides 4 U • WhiteWater West • • McGowan Allied Specialty Insurance • ProSlide Technology • • ARM Inc. • Montgomery Inn Ribs • Rocky Mountain Construction • & Pool Systems • Zebec, Inc. • GmbH & Co KG • S&S / • Philadelphia Toboggan Coasters • EWorks Pro • Prime/XInsurance Co. Premier Rides, Inc. • AERIA • Gerstlauer Amusement Rides GmbH • Ralph S. Alberts Co. • ITAL International LLC • RCI Adventure Products • Sunkid • Ride Entertainment Group of Companies Waterloo Tent & Tarp Co. • Kay Park-Rec Corp. • Irvine Ondrey Engineering • Great Coasters International • Setpoint, Inc. • • Amuse Rides • Indiana Ticket/Muncie Novelty Co. Firestone Financial • AG • Bob's Space Racers • Arthur J. Gallagher Risk Mgmt Svcs, Inc. • LJM & Associates, Inc. • GmbH & Co. KG • Vekoma Rides B V • Baynum Painting, Inc. Services B.V. • Soaring Eagle Zipline, Inc. • Intermark Ride Group • Haas & Wilkerson • Gould Manufacturing • Frederiksen Industries • Chairkit North America • NACE International • Wisdom Rides, Inc. Whitewater West Attractions • Wiegand.waterrides GmbH • HUSS Park Attractions GmbH • • Jack Rouse Associates • Dippin' Dots, LLC. • Dynamic Attractions, LTD • Ellis & Associates, Inc. • Semnox

RES GmbH • Lagotronics Projects B.V. • Norton Auctioneers of Michigan • Severn Lamb • Audio Innovators • Wapello Fabrications Co. • International Ride Training • ETF • Gull Wing Industries • Millennium Elastomers Creative Polymers • Northwest Coasters • Skyline Attractions LLC • Skytrans Mfg., LLC • Mobaro Park • The Hoffman Consulting Group, LLC • Naughton Insurance Inc. • Urban Air Adventure Parks Gosetto s.r.l. • Worldwide Safety Group • NAARSO • Ukrops Threads • Intermountain Lift, Inc. • DreamCraft Attractions • Cavu Designwerks, Inc. • International Rides Management • Massivit3D Catchpole Management Ltd. • Turnstile Advertising, Inc. • Fantasy Amusement Company • , LLC • Eco Elettrocomponenti S.r.l. • Chestnut ID Apparel • Get It Done Marketing AIMS International • Amusement Expo International • ASTM International • C.P.I. Amusements • CSG Creative • German Group • IAAPA • Int'l Independent Showmen's Museum IAFE • IISF • Maclan Corporation • OABA • R & R Creative Amusement Designs, Inc. • Auxel • Wiliiam H. Robinson, Inc. • World Waterpark Association WE'RE ALL IN THIS TOGETHER! 12 AMUSEMENT TODAY COVID-19 Special Edition 2020 Family-owned parks display hope, work to protect parks and guests

AT: Ron Gustafson dous change” in operational Like many parks, Cliff's Special to Amusement Today procedures at the Fun Spot Amusement Park has NORTH AMERICA —It’s a properties since the outbreak lost its April operational waiting game for many family- hit home. calendar but remains owned amusement parks across Arie said hand sanitizer dis- hopeful part of May can the nation as the coronavirus pensers were located through- be salvaged. continues to have dramatic out the parks and personnel AT/GARY SLADE impact throughout the industry frequently wiped down hand- and the daily lives of Americans. rails, doorknobs — just about Amusement Today reached anything a person touches. out to a number of park owners and executives for their com- Open and shut ments related to the crisis and For Joyland Amusement how they are dealing with it at Park in Lubbock, Texas, the their properties. scenario was quite different. “We began our 2020 sea- Was an exception son on March 7 with a good to the rule start,” owner David Dean Fun Spot America, which told AT. Weather forced the has operations in Orlando and park to stay closed the follow- Kissimmee, Florida, as well ing day, but Joyland was able as , remained opera- to continue operations the fol- tional while most attractions lowing Saturday, March 14. ration, Dean said the rest of before people will want to ven- “When California later — especially in the Orlando “We were blessed with the park staff will be laid off. ture out into crowded areas. issued a ‘shelter in place’ area — were closed due to the a great day,” Dean said of Yet, Joyland is using its Jenkinson’s marketing order, staff that could, were pandemic. the March 14 response. “We social media in attempts to department continues to post asked to continue working However, the parks did took lots of extra steps to keep keep a positive spin on things, updates as they become avail- from home,” Lipton stated. “A announce Sunday, March 22, guests safe.” including the sale of the park’s able, especially for its educa- very small number of criti- on their website the follow- Staff was trained to prop- “enjoyment cards.” tional aquarium. cal operational staff, includ- ing: "In cooperation with state erly clean using disinfectants Once open again, the busi- “We are trying to send ing a Coronavirus Task Force, and federal guidance, we con- and hand sanitizer was placed ness owner said he is consider- positive thoughts out there to reported to the park. We made tinue to focus on the safety, throughout the park for guests. ing adding more morning open- our customers,” Taylor added. the decision to pay our year- health and wellbeing of our According to Dean, as ings through the summer sched- “I really think that after this round employees for the week guests, employees, and com- the virus started to spread ule to accommodate guests. is all over, people will have a our state’s ‘shelter in place’ munity. We are temporarily nationally, Lubbock city gov- new appreciation for simple order started, regardless of closing until further notice all ernment issued more restric- New level everyday things that we have whether they were able to Fun Spot America Theme Park tive measures. Ken Taylor, vice president - sadly, things we have taken work from home or not.” locations effective March 23.” “We were planning on of Jenkinson's Boardwalk & for granted.” The Boardwalk was hav- According to John Arie, reopening on Wednesday, Aquarium, Point Pleasant “Where we stand now ing a record start to the year Jr., CEO Fun Spot America, March 17, but after several Beach, New Jersey, said the is proceeding forward with and gearing up for spring the properties had been oper- conversations with the city arcade and game operations at caution, but optimism, that break when the crisis hit the ating pretty much “as normal” manager, we decided to the seaside resort were closed the 2020 season will occur,” West Coast. Hiring is also at a until the closing announce- close,” he said of the outcome. down before it was mandated stressed Christopher Maier, standstill at the property. ment was made. The part-time staff of by the state. owner of Land of Make Like other parks, Santa Cruz He said the two Florida 80 was laid off and full time “We voluntarily closed Believe, Hope, New Jersey. Beach Boardwalk will follow properties had been running employees were cut to 20-30 down because we thought it Also closed by the New recommendations and direction daily and Atlanta only on hours per week. was the right thing to do to try Jersey. mandate, Maier con- from state and local health offi- weekends in an effort to cover “We’ve had to cut spend- to flatten the curve. The ride tinued, saying: “My pilot cials once the order is lifted. bills and pay employees. ing on most everything,” park was scheduled to open training emphasized always Lipton said, “We expect Arie noted that crowds Dean continued. “We’re hop- April 4 and unfortunately we to plan for the worst-case to continue increased cleaning had been “good,” yet down ing Texas declares Lubbock have had to lay off employees scenario. We have financial- and sanitation efforts.” quite a bit due to the closure County a disaster area, allow- in , food services, games ly operated our amusement As for reaching out to cus- of major theme parks in the ing us to qualify for SBA (Small and arcades,” he said of the park with that priority.” tomers, “We are focusing on Orlando area during the tra- Business Administration) situation. social media efforts with vir- ditional bustling spring break. disaster relief.” Taylor believes the virus Out west tual rides, light and reassuring There had been “tremen- Without a disaster decla- will change all of our lives The crisis is much more content as well as some fun individually and the way we stringent in California, where history. We want to stay con- operate our businesses. residents have been ordered to nected with our guests, and “Purell stations are going stay home until at least April 19. bring the Boardwalk to them to be fixtures at every ticket “Our immediate concern while keeping everyone safe booth, arcade counter, POS has been to protect our employ- during this difficult time.” station, kiosk — everywhere,” ees and their families,” said the park executive empha- Marq Lipton, vice president of April is lost sized. “We’ve always prided marketing and sales at Santa Some other parks with ourselves in keeping our prop- Cruz Beach Boardwalk, Santa scheduled April debuts have erty clean, but we are going to Cruz, California. “Initially we had to delay their openings take this to a new level. We gave our year-round employ- as well. also have to add precautions ees 40 hours of paid time off “We were in the midst of with our employees and their to accommodate those in high hiring when the situation esca- dealings with the public.” risk groups, those who didn’t lated into a shutdown,” said Fun Spot America bucked the closing trend and kept its He predicts gloved ride feel comfortable coming in, and Justin Hays, general manager parks open as long as it could. They were shutdown on operators, arcade attendants those that needed to attend to of Cliff’s Amusement Park in March 23 in cooperation with state and federal guidelines. and cashiers will become the their families. We called-off AT/GARY SLADE norm and that it will be a while part-time/seasonal employees.” 4See FAMILY, page 13 COVID-19 Special Edition 2020 AMUSEMENT TODAY 13

Knoebels (above left) has pushed back its scheduled opening to May 9. Quassy has begun taking rides out of storage (middle) in hopes of its own May opening. Jenkinson's Boardwalk closed its games and arcade prior to its state's mandate. COURTESY KNOEBELS AMUSEMENT RESORT, , JENKINSON'S BOARDWALK FAMILY The response, Anderson ment industry, which includes “We’re analyzing our existing He noted that with schools Continued from page 12 said, has been “tremendous.” bowling alleys, amusement thorough cleaning routines closed - many until the end of Some regional news outlets parks and other attractions. and enhancing where neces- April - student outings are in Albuquerque, New Mexico. picked up on Quassy’s initia- “They have to pay some sary. This includes our cur- jeopardy and it is also affect- “We have reached out to all new tive and shared the projects as attention to us,” Nelson said rently open facilities, where ing hiring. and re-hires explaining the cur- did the Recreation in reference to the negative we are regularly sanitizing “Everybody is scared,” he rent situations and will stay in and Parks Association (CRPA). business impacts and how all high-touch points, and said of the situation. “We’re touch. We are exploring doing they will trickle down. providing hand sanitizer for interviewing (for jobs) but can’t interviews via FaceTime.” Events lost Like other parks, guests wishing to use it dur- get into the schools and people The state of affairs was mir- The impact of the cri- Waldameer is taking steps to ing their visits.” are hunkered down and can’t rored at Connecticut’s Quassy sis was felt immediately at install hand sanitizers at pic- “We’re making an effort to leave their homes to come here.” Amusement & Waterpark, & Water nic shelters, kiosks and con- ensure our social media posts What’s really taking its toll where personal interviews for World in Erie, Pennsylvania. cession stands. More soap dis- provide a mixture of informa- now is the fact that there is no seasonal positions have shifted Though the amusement area of pensers will also be available tion and purely bright spots money coming in, he added. to online components. the property wasn’t slated to in washrooms. in our fans’ newsfeeds, such “It costs a lot of money “We are currently in open to the general public until as Knoebels coloring sheets just to open and people don’t our off season, and the only May, Waldameer has a year- Another Pennsylvania and user-generated content,” realize that,” Borchardt con- impact internally has been round business in its park delays opening he concluded. tinued. “We’re doing every- on our sales team,” Quassy Gardens Ballroom. Knoebels Amusement thing we possibly can to stay President Eric Anderson “We lost four ball- Park in Elysburg, Pennsylvania, Next chapter in touch with customers. It’s asserted. “We had to reduce room events,” Paul Nelson, slated to start its season April 25, Paul Borchardt, president like the old saying: ‘stay tuned their hours due to schools and Waldameer’s owner and CEO, has pushed back its scheduled of Wonderland Amusement for the next chapter.’” businesses being closed.” told AT after the state ordered opening to May 9, according Park, Amarillo, Texas, said the As for losing operational Both Cliff’s and Quassy the closure of all non-life-sus- to the resort’s co-owner Brian scheduled April 4 opening of days to the crisis, he pointed were gearing up for late April taining businesses. Knoebel. the property is questionable. out, “There’s never a make-up openings, but the parks will That included the park’s “We remain hopeful we’ll “We’re in the maintenance in this business.” remain idle. office, so summer job appli- be able to open at that time,” mode — getting ready for our In his closing comment, “We have accepted the fact cations are now being accept- Knoebel told AT. annual inspections,” he told David Dean stated the follow- that April probably is lost,” ed online. He noted that Knoebel AT. “If we don’t make that date ing: “We encourage everyone to Hays noted. “We are pivoting The state order also put Lumber was operating with (April 4), it will — hopefully — pray for our country and world to May as our opening.” the annual job fair held in the regular hours to serve the be the Saturday before Easter.” and try to remain positive.” Amusement parks ballroom on the back burner. community while the family’s and other attractions in Nelson went on to say, Nickle Plate Bar & Grill was Wonderland Amusement Connecticut — under a state “We usually get 400 (appli- offering take-out orders only. Park acknowledged that mandate handed down the cants) in there.” The resorts’ Three Ponds school closures will effect week of March 17 ­­— were As for full-time personnel, Golf Course is closed until group outings and the ordered closed until April 30. Nelson noted, “We have 24 further notice. park's hiring process. “We are monitoring what full-time employees and most “We’ve been providing AT/GARY SLADE our state and local agencies of them have been with us a regular updates via our Team are recommending at this long time. We don’t want to Knoebels Facebook group, and point,” Anderson said of the lose them — it will cost us — relying on our managers to directive. “It’s wait-and-see but that’s the way it goes.” ensure those who don’t have for us. Hopefully we’ll be able The park has an annual Facebook are receiving our to open sometime in May.” “preview” weekend in late company communications,” He added that Quassy April for season pass holders, he said of communicating with will be stepping up disinfec- with selected rides and attrac- employees. “We’re currently tant and public space cleaning tions in operation. exploring options for virtual procedures once operational. “It’s up to the county rehire meetings. Since we’ve Both parks said they will to decide what we can do,” canceled our job fairs and keep guests informed via Nelson said of the uncertainty in-person interviews, we’ve social media regarding pro- at this point. “We’re booking launched virtual interviews.” jected opening dates. like before and have Interested applicants can Quassy took things a step a few new dates for the ball- apply online at www.knoeb- further via its electronic news- room, but don’t know — for els.com/job and will receive a letters by distributing a col- certain — when we can open.” call to schedule a virtual inter- oring book, crossword puzzle He further explained that view, interview via FaceTime, and a trivia contest for families Erie County generates 7% of its Skype or Google Duo. to participate in while at home. gross income from the amuse- Knoebel went on to say, 14 AMUSEMENT TODAY COVID-19 Special Edition 2020 Fairs and midway operators are navigating unchartered waters

AT: B. Derek Shaw pandemic continues to evolve [email protected] before making a decision on this year’s fair. “God promises to bring The Ohio staff something good out of the is feeling the pinch too, even storms that bring devastation to though that fair isn’t until the your life.” — Romans 8:28. summer. “Fairs, specifically, The novel Coronavirus, have a lot of moving pieces. COVID-19 has had many dev- There are hundreds of vendors, astating impacts in regard to the thousands of competitors, doz- health of Americans and others ens of entertainers, countless around the world as well as volunteers and staff that all play the economic health of business. different roles and all need to Fairs and the portable amuse- work in tandem to put on our ment industry are also feeling fairs,” said Alicia Shoults, mar- the effects. keting & PR director and assis- The International tant general manager. “Whether Association of Fairs and a youth exhibitor is deciding Expositions (IAFE) tracked to buy an animal to exhibit, more than 35 fairs (at the time a carnival provider is building this story was filed) that would their route across the country, not be held during the 2020 or our leadership team is set- ting fair dates in conjunction season. (Three opened briefly, Workers pack-up the remains of the closed Houston Livestock Show and Rodeo. with Ohio’s other county and only to be shut-down midway COURTESY THE HOUSTON CHRONICLE through their run.) Local, state independent fairs, there are and federal mandates have kept staff is working on the grounds The Houston Livestock Another temporary hospi- decisions that can’t be made in nonessential businesses closed to keep the building clean and Show and Rodeo was cancelled tal with 250 beds was set up on a vacuum.” and large gatherings of people operational or in the office from after nine days into its 20-day the grounds of the Oregon State When asked about keep- unallowable in an effort to flat- an administrative standpoint at run. RCS Carnival Group, one Fair and Exposition Center in ing to the traditional late July ten the curve of this pandemic this time.” of the main food vendors for Salem, to siphon off patients timeframe, Shoults said, “It is to relieve the stress on hospital The fair is helping its the rodeo (out of 36), found from existing hospitals that our hope that the Ohio State systems nationwide. employees during this diffi- a silver lining from the crisis are preparing for the expected Fair will be able to proceed as Many of the state fairs cult time. “All part-time hourly by donating uneaten food to surge of people needing treat- planned. Right now, we’ve been across the country are offering employees along with one full the Houston Food Bank. This ment for coronavirus. providing each fair department the use of their fairgrounds and time hourly employee were laid included bread, produce, dairy The Tommy Thompson with the resources they need to facilities in a multitude of ways: off on Friday, March 20 at the and some meats. Youth Center at the Wisconsin reach out to their stakeholders as hospitals, drive through test end of the day,” said Blair. “All On what was to be opening State Fair Park has become a and keep them updated about sites and mobile FEMA hous- will be paid this week [March day of the Miami-Dade (Fla.) donation facility for personal where we stand.” She feels ing. A few others have offered 27] for time worked last week. Youth Fair it was ordered to protection equipment for health upbeat about the collaboration to host a quarantine site for first The following week we will be close, due to the outbreak. A care providers who are treat- of fairs nationwide during this responders, dorms for homeless providing them with the equiv- week later, a tented area on the ing patients. This includes N95 outbreak. “The fair industry has isolation, as well as shelter for alent of one week’s pay to help fairgrounds was repurposed as masks, dust masks, or paper always been one where people animals of ill people. ease the financial burden of a temporary 250-bed hospital surgical masks, safety glasses, come together, share ideas and One such site is the 83-acre being laid off.” with a mobile X-ray machine. protective gowns or suits, hand work as a team. Coming togeth- York (Pa.) State Fair which is Looking on the bright side, In a WVSN-TV News 7 report, sanitizer, disinfecting wipes er [during] the time of this crisis providing COVID-19 testing. Blair said, “We have received Eddie Cora, president of the fair, and sprays, and disposable is just another example of that. “Since we have been selected by some positive PR from having a said, “What makes this property medical gloves. I feel fortunate to be a part of Wellspan Health [hospital sys- testing facility on our property. unique is that all the utilities are Every fair, along with state the International Association of tem] as one of the largest drive Fortunately most of our rental here, underground, ready to be governments, is working on dif- Fairs and Expositions (IAFE), through testing sites [in York events were able to be accom- used, not only for the fair but for ferent timetables as to when which facilitates those relation- County] with eight lanes in the modated with rescheduled emergency purposes.” This was things might get back to some ships and camaraderie through Weis Market’s Arena, we have dates. If this all ends before the done as a proactive measure. It sense of normalcy. For some networking, COVID-19 round- had the challenge of keeping end of May, we will not take is not clear if it will just be for it may be sooner than later. tables, message boards and the facility operational with a too bad of a hit. However, if it coronavirus patients or open for The Minnesota State Fair, St. more. We’re also seeing that our reduced staff,” said Bryan Blair, drags on into summer, things other patients to help relieve the Paul, is supposed to take place industry is #FairStrong, with CEO, York Exposition Center/ will get a lot more complicated burden on the Miami County August 27 through September many fair facilities being used York State Fair. “Only essential and critical for our operation.” hospital system. 7, however, the Minnesota for emergency food and medi- Department of Health feels that cal supply storage, as tempo- could be when the outbreak is rary hospitals, and more. We in full swing in their state. really all are in this together.” A spokesman for the The portable industry is department of health stated, experiencing the pain as well. "Minnesota needs the fair, now Chris Lopez, vice president of more than ever." Executive RCS Inc. explains some of the Vice President Jerry Hammer issues above and beyond what responded, via email, "He's a brick-and-mortar business right, and we'll deliver." has incurred: “Transportation "We're going full speed costs, refunds for those who ahead with preparations for this purchased pre-sale tickets for year's fair and working hard to events, obligations to employ- make our very special brand of ees and families that depend on late-summer magic." Governor RCS and those events, mainte- Tim Walz and state Health nance schedules for equipment, Commissioner Jan Malcolm annual NDT, insurance inspec- The new 108-foot Grand Wheel, located adjacent to the fair’s classic , said they'll look at data over the tions, etc., all must happen and, looms over the midway at the Washington State Fairgrounds. The 2020 Spring Fair has been next several weeks and months 4 canceled over coronavirus concerns. COURTESY THE TACOMA NEWS TRIBUNE and see how the COVID-19 See FAIRS, page 15 COVID-19 Special Edition 2020 AMUSEMENT TODAY 15 FAIRS When asked about his com- Continued from page 14 pany, Burback said, “We are all right until June. We are hoping of course, those financial obli- for the best and planning for the gations all must be met.” worst.” He indicated that the Lopez is upbeat and sees show may not open this season. the light at the end of the When asked about personnel, tunnel, stating, “As a family- he said, “Our employees are just owned-and-operated company, wonderful – very positive. No we have come together with one has said anything negative. not only our fair partners but They are very understanding.” also the communities we serve. The carnival owner offered Donations to food banks plus a solution that centers on the receiving the countless e-mails, government allowing com- social media messages and panies to do self-testing of comments are all very uplifting. employees and attendees once It really shows the support and the worst has passed. “They Rides 4 U prepared to deliver a new trailer mounted KMG ensures that when we do open [organization] would keep a log Freak Out to Paul Maurer Shows (above). Once it arrived up at the fairs/festivals it will at work or at a fair or festival in Huntington Beach, California, Maurer planned to set the be huge and better than ever." — testing at an event.” He feels ride up, operate and test it, so that it’s ready to capture the “We are predominantly see- this could open restaurants as attention of guests along the midway once he can resume ing the same challenges as any well. “We do it with [testing shows. COURTESY RIDES 4 U other business at this time,” said for] drugs. I think we could get Lynda Franc, corporate market- a lot of businesses back open,” when the restrictions are lifted.” ing at least one category from ing director, North American said Burback. On March 15, the Collier its competitions or a fun activ- Midway Entertainment Jay Strates, director of County Fair, Naples, Florida, ity per week to get a jumpstart. (NAME). “The one difference finance and administration, shut down after only four days Titled Fair Fun at Home, one that we have noticed is how Strates Shows, sees something of operation. It was supposed to activity available on the site was the industry of fairs and events that nonentertainment business continue through the end of the a thumbprint Ferris wheel craft are all turning to each other may not encounter. “I think month. Reithoffer Shows, the with free printable artwork. Observation Tower, the SBF/ to motivate one another, stay because we are in the large-scale carnival on its midway, had this The Clay County Fair, Visa Group product is the strong and just support each event business we were the first post on the last day of opera- Spencer, Iowa, recently started first of its kind anywhere in other in any way we can. Where to be shut down, and we may tion: “For the first time in our “Ferris Wheel Fridays,” weekly the world with eight specially other industries may be isolated be the last to be able to open 124-year history, the phrase ’The family-friendly activities. The molded gondolas themed as a from city to city, our relation- again.” Looking down the road, Show Must Go On‘ just doesn’t first two were a fairgrounds tennis ball, baseball, soccer ball ships across North America are Strates said, “My favorite thing fit. Our industry has faced so scavenger hunt (all items can be and golf ball. “We are really collectively coming together as about this industry is the resil- many hardships recently with seen from roads while in your excited — it is one of the tallest much as we can —­ whether it ience of our people, both the labor shortages, catastrophic car) and Color the Fair, a down- rides in the park. The light show be information sharing or words owners and the employees. We weather events, impossible gov- loadable coloring sheet. is one you won’t want to miss,” of encouragement, we’re all in will get through this and come ernmental regulations, increas- One of the positive out- said Jeanine Gentile, marketing this together and together we’ll out on the other side stronger ing fuel expenses and now a comes that most carnival opera- manager. Gentile said the tower continue to forge on!” than we were.” pandemic. Not all of us will tors and fairgrounds agree on is fits in with their plan to keep the The northwest has been hit John Hanschen, presi- weather this storm. But the ones there is now plenty of time to park family oriented. hard as it was the first area dent of Thomas Carnival, that do survive will be the ones catch up on things, including Rides 4 U has also sold a that endured many coronavirus talked about what they are who remember our ’old school‘ maintenance, painting and ride trailer mounted KMG Freak Out cases resulting in heavy shut- doing with their operation: ways of supporting each other refurbs. One midway provider to Paul Maurer Shows. After down and people hunkering “Communication via e-mail and with kindness, understanding, is continuing digital transforma- clearing customs, the ride trav- down. “This is serious business,” telephone continues. All events hard work and perseverance.” tion efforts to streamline admin- eled cross-country in late March said Ron Burback, Sr., co-owner planned for April have can- Some fairs have become pro- istration and compliance. To to Huntington Beach, California. of Funtastic Traveling Shows, celled until 2021. Events during active offering an assortment of raise at least a small portion of Maurer’s plan is to set the ride Portland, Oregon. One worker May and beyond are still a go, things to turn this outbreak into the lost revenue, some carnivals up, operate and test it, so that in the concessions department for now. Some employees chose a more positive experience. The have been setting up their food it’s ready for the road as soon as came down with the virus. to go home to be with their State Fair of Texas is offering trailers near their headquarters he gets the green light to resume Burback did lay off his crew so families, others are hunkered a downloadable coloring book or location where the canceled shows. “I’ve been wanting one all they can apply for unemploy- down at our winter facilities. with eight different coloring event was supposed to occur. these years,” said Paul Maurer, ment. “All of our fairs are down No workers are currently on the sheets with themes from the fair, Ride sales are still continu- owner. The dol- until June now. What happens road.” Looking ahead he is opti- staying true to its brand. The ing in anticipation of the season lar was quite favorable over the after that date, we’ll have to play mistic. “Our product is popular. State Fair, which starting back up at some point Euro last fall, which helped to by ear,” said Burback. We will come back with a bang doesn’t run until the fall is releas- in the future. “Europe is alive make the purchase decision. “We and breathing with produc- are slowly building our show, tion,” said Len Soled, President one piece at a time to keep ahead of New Jersey-based Rides 4 U. of the competition,” said Maurer. Soled said many assume that He admits things are not good all of Europe is closed, which right now. “Times are rough. We is not the case. “They are still are not working. This is the USA. manufacturing and shipping, Things will work themselves still moving. No lag time. We out,” he said. are getting production. Thank Lopez summed up what God manufacturing is going on most in the portable and fair during these hard times. We are industry feel. “This is a new getting ready for opening day, experience for all. We know whenever that may happen.” that we are not the only ones The company represents to be experiencing hard and S&S Worldwide, SBF/Visa challenging times, but together Group and KMG and has and with those long time part- sold numerous rides, includ- nerships we have established The Ohio State Fair remains hopeful it will be able to welcome visitors late in summer ing a unique sports-themed in communities and with fairs, 2020. However, it's organizers and operators are already feeling the pinch that the current 70-foot observation tower for rodeos and festivals, we look COVID-19 shutdown is having on exhibitors, vendors and entertainers. Adventureland, Farmingdale, forward to bigger and better AT/JOHN W.C. ROBINSON New York. Called Air Balloon SAFE fun soon to come!” 16 AMUSEMENT TODAY COVID-19 Special Edition 2020 Entertainment centers, suppliers prepare to welcome back families

AT: John W.C. Robinson everything with a fine-tooth [email protected] comb. And make upgrades etc.,” said Browning. “We One of the uniquely defin- will also explain cleaning pro- ing characteristics of the mod- cedures online. It’s an exten- ern family entertainment cen- sive cleaning processes that ters is that they are adaptable. involves misting and fogging Roofs protect most of them with antimicrobial and antibac- from seasonal or poor weath- terial products. It leaves a pro- er. Pricing options are read- tective coating on all surfaces.” ily available for guests of any Virtual reality supplier budget to find a fit. Hologate has made certain its That's exactly how many locations know that the com- FECs attempted to treat the Laserforce laser tag systems hang ready, waiting for players to return at Scene75 Columbus pany has seven full pallets of onset of COVID-19 in the U.S., (left). Urban Air Adventure Parks eagerly await families to return to their signature attractions, disinfectant wipes in its ware- by adapting. such as their popular ropes course (right). AT/JOHN W.C. ROBINSON house and they are ready to As soon as states started be shipped when needed. The setting limits on the num- are currently seeing a surge in this crisis.” keep things fun! Each week we company is also working on ber of people allowed to demand to help park employ- “Laserforce staff has been release coloring pages, photo implementing an Ultraviolet gather together, Urban Air ees find work,” said Michael deployed, where possible, to hunts, games, ways to stay C medical grade cleaning Adventure Park facilities Browning, CEO of Urban Air work from home to continue active at home and soon we will solution. The technology is lab adjusted their capacity. They Adventure Parks, which has providing the level of service host FB Live Shots with special tested to kill 99.99% of bacte- altered the play passes so that more than 200 facilities open or required to support our opera- guests. It’s important for our ria, virus and fungi. all guests were on a limit- under construction in the U.S. tors,” said Jason Wallace of guests to stay connected to the Aside from implement- ed timeline, and only 100 or “We connected our nation- Laserforce, an industry laser brand they love and miss.” ing the best cleaning practices fewer guests were allowed in wide staff of more than 12,000 tag provider. “Even though The end desire of these possible, Scene 75 is planning the play area at a time. people with Amazon and RTC things are not normal, online interactions is, of course, to “...identify what operating However, adaptability Recruitment for part-time Laserforce is doing its part to have guests eager to return measures we would need to such as this was not going to employment. Qualified staff to continue operating for the once businesses like FECs implement if asked to limit be enough as states began to will be able to find employ- benefit of its clients.” are allowed to reopen. After capacity in our buildings upon increase restrictions and limit ment with Amazon in as little It's a love for the industry weeks of being told to avoid reopening,” stated Sandler. what businesses could be as seven days with the option and that feeling of community crowds and gatherings, it's rea- “We will also likely launch open. On their own or by gov- to return to Urban Air once that is keeping FEC operators sonable to assume guests may a donation program through ernment request, FECs had to our parks reopen.” and their suppliers going dur- be apprehensive to return to which $1 from every play at close their doors to guests. Management not only ing this sudden shutdown. entertainment attractions. a particular attraction will be “We proactively elected ensured employees had a “As people, we may be iso- Embed has launched an donated to a local charity that to close all five of our ven- chance to receive income, but lated now. But no one is alone,” ongoing education series of changes monthly.” ues nearly a week before the the company's top executives said Sandler. “I encourage all blogs and videos as well as Even with the current mandated shutdown,” said made a point to do their part in our industry to form new web video series with key uneasiness as the industry is Jonah Sandler, founder of the to keep things as profitable connections and friendships partners sharing their views. shuttered, FEC operators are Scene75 chain of FECs. “We longterm as possible, even during this period of uncer- “We believe they will be highly looking towards the future felt that doing so was required during a shutdown. tainty; the more we are able to beneficial, as will the toolkits with hope and positivity. for us to fully adhere to one of “Our executive staff is connect and share, the more we we'll give to Embed custom- “We believe those first Scene75’s core values of put- not taking salary until we get will see that we are closely tied. ers for free, that will include guests in the door [after the ting people first.” back on track. Urban Air is Let’s be hopeful together.” not only creative that they can facilities reopen] will become With closings came the a family owned-and-operated Projecting that hope to use (across their social media our biggest brand ambassa- questions of what to do about business. We made this deci- their guests — many of whom channels, mailing lists, cus- dors,” said Browning. “They staff. Unlike amusement and sion as a team.” are under Stay-at-Home orders tomer base), but a demand will see our parks are a healthy theme parks which were just Financial concerns are from local government — is generation promotional idea environment to play in and beginning their hiring pro- industry-wide during the something that the FEC opera- they can implement to attract spread the word.” cesses in March, the nation's shutdown. So much so that tors have taken it upon them- their customers back,” said Sandler pensively offered: FECs were open and operat- several FEC suppliers are selves to do. The facilities have Sara Paz, Embed's chief mar- “When we reach the other side ing. They were fully staffed. doing their part to ensure found ways to interact and keting officer. of this, I know that my outlook “Closing a week early, their customers can reopen entertain their guests, as they Embed's recently debuted will be different. I will better while economically painful to and remain profitable when wait to welcome them back. Mobile Wallet product, which appreciate the days where we miss an additional weekend restrictions are eased. “We've been engaging uses Apple Pay and Google operated well but perhaps did of activity, was in the best Creative Works, a sup- with our facebook audience via Wallet as an FEC cashless pay- not set records; I will better interest of our family of team plier of laser tag and VR are- a game of virtual Bingo,” added ment system, seems almost appreciate the ability to give members and guests,” added nas among other attractions, Sandler. “We're in the midst of tailor-made for a world con- my team members hugs, fist Sandler. “Upon announcing is deferring payments for sup- planning live videos from man- cerned with minimizing bumps, and high-fives; I will our closure, we agreed to pay port and warranty plans on all agement and myself as CEO to touching new surfaces. “We better appreciate the freedom all staff members in full for the attractions to help operators inform our guests of the chal- are working on the next wave to spend time with those I following two weeks despite during the Coronavirus crisis. lenges to reopen, while sharing of technology innovation love outside of home confine- asking them to stay home.” “We truly love this indus- our hope for the future.” with our partners Apple and ment; and I will better appre- As the closures were try and we appreciate every- Social media has been key Google so that contactless pay- ciate what we represent as an extended from days to weeks, thing that our clients do to for facilities to stay in touch ments become truly contactless industry — an industry that and possibly months, many create memories for their with their guests. “We want (mobile everything) across our was down but not out. facilities have done their best to communities,” said Armando parents to know Urban Air entire solutions,” added Paz. “The world needs our continue helping ensure their Lanuti, president of Creative understands the pressures of Urban Air Adventure industry and will need it like staff would receive an income. Works. “These are difficult pandemic parenting. It led Parks plans to educate guests never before when life returns “In the wake of closing our times, but hopefully this pay- to the launch of Urban Air at when the time comes to re- to normalcy. While crowds parks in order to protect our ment deferral can help ease Home,” said Browning. “It’s a open. “Without the foot traffic may not return to us overnight, communities, we convened the burden for operators as program on our website and right now, we have been using I am confident that in time we with leaders of brands who they make their way through social channels to inspire and this time wisely to go over will be stronger than ever.” COVID-19 Special Edition 2020 AMUSEMENT TODAY 17 Observations from a social distance “It is quite surreal to see our park know we will come out of this smart- makes me smile every time I get a er. We can’t control the weather, empty of happy guests and team er and stronger. Our fans have been text from a neighbor asking if we and we all know it can have very members in the spring, and we can- interacting with us on social media need anything from the store. The negative effects on our extremely not wait to reopen our gates and do which has kept us both connected group chat has turned into a great seasonal business, but we have to what we do best — create fun. I am so and focused on reopening with a way to laugh as everyone is trying keep moving forward and giving — proud of how our team has responded new-found mutual appreciation.” to come up with the most ridiculous and planning to give — our guests by taking care of each other and plan- —Tim Morrow, thing to add to the list. We should the best product possible for the ning for the future during these very President and CEO all try to have a good laugh every days when it eventually clears up. challenging times. We are also sup- day. It’s the best medicine.“ We may have to deal with a few porting our community through the • —Chris M. Gray, weeks of ’rain,‘ but someday soon, donation of perishable items to our “The feeling on the street is peo- Vice President the sun will shine again.” local food bank, planning blood drives ple are trying to be upbeat. People Skyline Attractions —Michael Schwitek, and whatever else we can do to assist are talking, We got to get open,’ but • General Manager in the health and welfare of this amaz- when we do get open, business will “As I work at home, educate at Alabama Adventure ing city. A situation like this makes us be pretty brisk.” home, and try to keep life ‘normal,’ • take pause and reflect on what in life — Len Soled, my industry family is making all the “The pain is unquestionably real. is truly important, and no doubt to- President difference. I feel more connected We are all hurting now, each of us gether we will emerge stronger when Rides 4 U than ever with colleagues and friends living one of our worst fears — as we reach the other side of this event.” • around the world. My son is, too, as business owners, as operators, as —Jeffrey Siebert, “The hardest part for me is try- he engages online with his favorite guests and as people. Our venues Park President ing to figure out if there is anything I parks, and aquariums and ends which once presented an escape for can do to help. I have made it a point every encounter with ‘When can we many are now a collective nightmare • to ask my neighbors if they need go there?’ We are planning one heck of a seemingly distant dream. Yet “At 106 years of age, the San anything while I’m at the grocery of a summer road trip.” somehow, despite the challenges Antonio Zoo has survived the pan- store. I might have got more than I —Susie Storey, of lay-offs and the uncertainty of an demic of 1918, the Great Depression, bargained for, because for the first Communications Director opening timeline, I live with a sense two world wars, economic crises and time ever I to had ask, ’Where is the IAAPA of hope for all of us.” much more. Our team is bound and feminine products aisle?‘ Back to the • —Jonah Sandler, dedicated by and for our mission. real part of the story: all my neigh- “In some ways, we are ap- Founder and CEO While we realize it’s tough now, we bors are doing the same for me. It proaching this similar to bad weath- Scene75 Entertainment Centers Water park business reduced to a trickle, but still striving to flow AT: Jeffrey Seifert [email protected]

NORTH AMERICA — Although the filtration and chlorination of water at a prop- erly run water park will kill the Covid 19 virus, it can survive on surfaces outside of the water. Water parks also bring people in close proximity to each other which greatly increases the risk of person-to-person transmis- sion. For that reason, water parks, aquatic centers and splash pads all over the world Great Wolf Lodge (above left) is encouraging families to enjoy time together with activities posted to a blog on its website. have closed or delayed reopen- Until guests are able to frolic in the waves again (above right), the company has provided soothing wave sounds. ing for the season. COURTESY GREAT WOLF RESORTS; ADG However, even with the unfortunate closures, there is resorts over the years. We are to avoid transmission such with clients and members of “We have also created a some good news to be shared. looking forward to reopening as sanitizing frequently and the industry. Julie St. Louis, Mountainsides Sounds of Great Wolf Lodge closed soon and providing so many checking the temperatures of ADG marketing & communi- Nature video similar to our all of its resorts on March 15 and families with the fun-filled get- visitors before they enter. cations specialist shared with wave one. Another natural plans to keep it resorts closed away they missed this spring." Aquatic Development AT, “During this stressful time, tie-in, this is reflective of our until May 19. Guests with res- Great Wolf Resorts is Group remains open for busi- we wanted to focus on staying ADG Mountainsides division ervations during the closure encouraging families to take ness and is continuing to work connected to our clients. At and has been sent to all of our will receive a full refund or can steps to maintain their emo- on contracted projects wherever the same time, we recognize contacts who we work with in reschedule for a future date. tional well-being, as well as the company can. ADG is ship- that it can’t (and shouldn’t) be that industry,” added St. Louis. Those who do reschedule for their physical wellness. Great ping equipment and parts as business as usual. We thought “We hope that these sounds another 2020 date by April 1, Wolf posted some ideas on needed. A spokesman for ADG about what was unique to our bring positivity and peace to will receive a $50 resort credit greatwolf.com based on family- noted that the people within company that we could offer. all who listen. This is a tough for each night booked. favorite activities at its resorts. its employ are great problem The sound of waves crashing time for everyone and is espe- In a statement on its web- WhiteWater West has solvers and they continue to on a beach is peaceful and cially taxing on our industry, site Great Wolf Resorts posted, reported that several of its look for creative ways in order relaxing, and a calm escape we hope that this simple video "These are challenging and projects in China have restart- to support clients while at the from the everyday stresses — can bring a smile or a moment unprecedented times, and we ed construction after being on same time enabling the employ- something that everyone can of calmness to all who watch are very appreciative of the hold for a couple of months. ees to care for themselves and use right now. One of ADG’s and hopefully provide some support from those within the Workers at the Shanghai office the needs of their families. key products is our WaveTek positivity for the future.” community who have spent have been reporting back to ADG is also sharing a wave generation systems so it Amusement Today echoes quality family time at our work, taking extra precautions Wave Sound Meditation video was a natural tie-in for us. these sentiments. 18 AMUSEMENT TODAY COVID-19 Special Edition 2020 HELP STOP THE SPREAD OF GERMS

Cover your cough or sneeze Avoid close contact with a tissue, then throw the with people who are sick. tissue in the trash.

Clean and disinfect Avoid touching your frequently touched eyes, nose and mouth. objects and surfaces.

Stay home when you're Wash your hands often with sick, except to get medical care. soap and water for at least twenty seconds.

This poster is available for download at AmusementToday.com! The entire Amusement Today staff donated their time and talents for the production of this special digital edition in support of our amusement industry family during this difficult time.