Our Purpose Our Team Our Governance Our World About Blackbaud 2019 Social Responsibility Report Our Purpose Our Team Our Governance Our World About Blackbaud Quick Facts About Us Stock symbol: BLKB Awards and Accolades: Founded in 1981 3,400 employees Named by IDC as one of the top 30 Recognized for 4th Recognized as a Leading TrustRadius 2019 Top Rated largest cloud software Recognized for Student Financial Edge NXT among Consecutive Year Employer for Diversity – Raiser’s Edge NXT providers worldwide Information Systems the Top 5 Headquartered in Charleston, South Carolina, we also have operations throughout the United States, Australia, Canada, Costa Rica, and the United Kingdom. Recognized for the Fortune’s 56 Companies Recognized as a Best Recognized for 2nd Frontrunner 2017 Top Rated Frontrunner 2017 Top Rated second consecutive year Changing the World List Employer for Women Consecutive Year Nonprofit CRM Solution: Nonprofit CRM Solution: as a Top Company for Blackbaud Raiser’s Edge NXT Blackbaud eTapestry We generated $851 million in total revenue in 2018, Women Technologists up 7.6% from 2017. Blackbaud President We serve millions of users in more than 100 countries. Best Use Of Technology & Intelligence 2017 Top 50 SaaS CEOs, and CEO Mike Gianoni Blackbaud’s K–12 Solutions Social Media for Good® Blackbaud’s Mike Gianoni Recognized Two Years Voted #1 for 3rd Ranked for 3rd in a Row Consecutive Year Those organizations and individuals using Blackbaud Consecutive Year technology raise, grant, and invest more than $100 billion in their programming each year. npENGAGE.com Trust Radius 2018 Top npENGAGE.com Listed for Ranked for 20th 2017 Sally Award for 2018 Top Tech Employer consecutively recognized Rated Financial Accounting With over $100 million invested in research and development, 4th Consecutive Year Consecutive Year Customer Success as a “Top Nonprofit Blog” Solution: Blackbaud Excellence we are dedicated to driving innovation for our customers. Financial Edge NXT® 100% of our work has been and will be Trust Radius 2018 Top Trust Radius 2017 Top Distinguished Winner for Software that Serves the Rated Nonprofit CRM Rated Nonprofit CRM Contact Center of the focused on building a better world. 6th Consecutive Year Greater Good Solution: Blackbaud Raiser’s Solution: Blackbaud Year-Technology Industries Edge NXT® eTapestry® 2 Our Purpose Our Team Our Governance Our World About Blackbaud A Message from Mike When we say we want to help good take over, we know Corporate social responsibility has never been more that starts within our own team. We’re proud to partner important, and it will become more and more significant with people and organizations working to build a better to standard business operations over time. It goes beyond world—and we want them to be proud of us, too. checking boxes and earning accolades; it means thinking critically about our responsibilities as a technology Last year we produced our inaugural Social Responsibility provider, an employer, a public company, an environmental Report. In doing so, we took the important step of steward, and a member of the global community. committing to paper the ways that we bring our vision to life in our company’s daily operations. Consumers and jobseekers alike want to know not only what a company does, but how it does it. I’m proud of Creating that report gave us the chance to reflect on both the “what” and the “how” at Blackbaud. all the ways our team members contribute to their communities and the causes they believe in—both on and Our 2019 Social Responsibility Report breaks down off the clock. It provided an opportunity to assess our own key pieces of our story: our purpose, our people, our operations and to examine what we do well and where governance, and our world. I hope reading this year’s we can do better. It also offered us a chance to think report gives you insight into who we are, just as crafting creatively about our ever-evolving culture. it gave us insight into where we’re headed. MIKE GIANONI “I help good take over by serving on boards and volunteering with organizations in my community— President and CEO, Blackbaud currently the International African American Museum, Charleston Animal Society, and Clemson University.” 3 Our Purpose Our Team Our Governance Our World About Blackbaud Our Purpose Blackbaud began nearly four decades ago with a simple idea: Organizations and people striving to make a tangible impact in their communities deserve the right tools to help them work faster, more efficiently, and at greater scale. Because that’s how good takes over. We started with a single customer, the Nightingale-Bamford School in New York City, which has provided kindergarten through high school education to girls and young women for nearly 100 years—and which, we’re proud to say, remains a Blackbaud customer today. The school needed a computerized billing system—a transformational innovation in 1981. From that single customer and its success, Blackbaud began. 4 Our Purpose Our Team Our Governance Our World About Blackbaud Today, we serve the entire social good community, which includes: • Nonprofits • Arts and cultural organizations • Higher education institutions • Foundations • K–12 schools • Companies • Healthcare organizations • Individual change agents • Faith communities Millions of users in over 100 countries raise, grant, and invest more than $100 billion each year. But despite Blackbaud’s growth and evolution, we remain singularly focused on our mission: to help good take over. We do that by providing cloud software, services, data intelligence, and expertise that connect and empower people to drive impact for social good. We pride ourselves on our unique role in powering an Ecosystem of Good®—helping people and organizations who are working to build a better world thrive by connecting them with one another. But we don’t just power this Ecosystem with our software; we also enthusiastically participate in it. As a giveback to the community we serve, the Blackbaud Institute brings together the best minds in philanthropy to deliver leading-edge research that accelerates the impact of social good. We uncover insight from the most comprehensive data set in the social good community and publish findings and best practices to empower readers to drive greater impact in their work. 5 Our Purpose Our Team Our Governance Our World About Blackbaud We encourage employee choice in the way we give, and we donate 3% of our pretax profit to support causes that reflect our team’s passions. In alignment with the Sustainable Development Goals, nearly half of our charitable donations represent our commitment to education, peace and justice, and ending poverty. Those three focus areas also reflect our deep commitment to We love what we do. And it’s not simply serving underrepresented minorities. Of our total philanthropy, we invest: because we enjoy the fast-paced, problem- solving environment of a tech company, but 20% 15% 9% Education In Canada, we awarded a Blackbaud Community it’s also because we recognize that we’re Matters grant to MusiCounts, which strives to provide quickly solving problems for customers access to music education for all Canadian children. who are making their communities—and our Justice and Inclusive Institutions world—better. A singular question drives us At our 2018 user conference in London, we made forward every day: a donation to the Sophie Hayes Foundation, which helps human trafficking survivors achieve independence through employment. How can we innovate to help our 56% customers do even more good? Other Poverty Reduction Donations For the past 25 years, we have volunteered with and contributed to One80 Place in Charleston, a nonprofit organization that works to end homelessness and hunger one person at a time. 6 Our Purpose Our Team Our Governance Our World About Blackbaud Community Voice “I help good take over by inspiring hope through history, community engagement, and the invaluable promise of cultural institutions.” ELIJAH HEYWARD, Chief Operating Officer, International African American Museum Q: We’re proud to have our CEO, Mike Gianoni, Q: How will technology impact your operations? sit on your board of directors. What role does he play? A: It’s important that every element of our institution A: Having someone like Mike at the table is invaluable, speaks to the future and how we can connect to people— given his business expertise and connections across particularly youth. We want to make people feel that the globe. Our board is made up of members who bring they are part of the narrative in ways that are tangible. together a variety of backgrounds that will allow us to For example, we are creating the pre-eminent Center live up to the ideal of being a world-class institution. for Family History so that people who are moved by the museum experience can find their personal strand of Q: What’s the significance of support from the business history to connect to the larger narrative. Technology community as you move toward groundbreaking? drives that search for information and connections. A: It is important to have international brands and companies, such as Blackbaud, enthusiastically supporting Q: What do you envision for the future of the our work. It signals to the business community and others International African American Museum? Our largest single philanthropic contribution supports the that this is a project that they should stand behind. It also A: By telling the story of the journey of hundreds of communicates that the International African American thousands of enslaved West Africans who entered our International African American Museum, a project taking Museum is not a local institution, but an institution that young nation in Charleston, South Carolina, endured shape on the Charleston waterfront. Almost half of all has global influence and appeal.