REPUBLIC OF THE PHILIPPINES METRO VIGAN WATER DISTRICT P. Burgos St., Solid West, Vigan City 2700 Ilocos Sur
A GOVERNMENT OWNED AND CONTROLLED CORPORATION (GOCC) UNDER SUPERVISION OF THE LOCAL WATER UTILITIES ADMINISTRATION (LWUA)
METRO VIGAN WATER DISTRICT (MVWD)
CITIZEN’S CHARTER (Updated as of November 2017)
Republic of the Philippines METRO VIGAN WATER DISTRICT P. Burgos St., Solid West, Vigan City 2700 Ilocos Sur Tel. No. 077-6740870; 6740893; 6741321; Telefax: 077-6740648 E-mail Address: [email protected] Website: www.metroviganwd.gov.ph
A GOVERNMENT OWNED AND CONTROLLED CORPORATION (GOCC) Under supervision of the: LOCAL WATER UTILITIES ADMINISTRATION (LWUA)
Office Order No. 01, S. 05-2016 DESIGNATING THE CITIZEN’S CHARTER IMPLEMENTATION TEAM (CCIT)
Pursuant to R.A. No. 9485 known as the Anti-Red Tape Act, requiring all government agencies including departments, bureaus, officers, instrumentalities, or government-owned and controlled corporations, or local governments or district units that provide frontline services to set-up their respective Citizen’s Charter, the CCIT is hereby created:
I. Functions of the CCIT. To promote transparency, accountability, and ensure efficient and effective service delivery, the Metro Vigan Water District is creating the Citizen’s Charter Implementation Team (CCIT) to perform the following functions:
. Formulate an implementation plan for the Citizen’s Charter . Promote and popularize the Citizen’s Charter
. Ensure regular training of frontliners and other personnel . Monitor compliance to service standards of frontliners and employees . Formulate an incentive system to performing frontliners and personnel in coordination with the Office of the General Manager . Conduct periodic systems review to further improve the delivery of services . Evaluate results of Citizen’s Charter implementation; and . Revise and update the Citizen’s Charter every two-(2) years;
II. Composition. The CCIT shall be headed by a Team Leader and assisted by a Deputy Team Leader in the performance of aforementioned tasks and functions together with the members. The CCIT of the Metro Vigan Water District are as follows:
RUBY Q. BARBA Team Leader Engr. CHRISTIAN Q. DORIA Deputy Team Leader
Members:
Vincent Eduard C. Arranz Esteban Arce Apple A. Viernes Rosevelinda R. Ascaño Heidi A. Palaca Cheryll Quiñola Gerald A. Tugade Elenita Obrero
This Office Order shall remain effective and enforceable unless rescinded by the undersigned.
RUBY Q. BARBA General Manager
Table of Contents
Brief Agency History 1 Mission & Vision 2 Core Values 2 Scope of Service Line 3 Organizational Unit 6 Customer Feedback Mechanism 9 Pledge of Commitment 10 List of Frontline Services 12 Feedback Forms 22 Other Forms 23
BRIEF AGENCY BACKGROUND
The Metro Vigan Water District was originally established in 1914 and known as the Singson Waterworks and Sewerage System. The Municipal Government of Vigan operated and managed the waterworks until the Water District was formed in October 29, 1975, the Sangguniang Bayan of Vigan passed Resolution No. 31, forming the Vigan - Bantay Water District (VBWD). Following its formation, the Water District acquired ownership and management of the entire system in accordance with Presidential Decree (P.D.) No. 198 known as the Provincial Water Utilities Act of 1973. By virtue of Resolution No. 31-A of the Municipal Government of Vigan, all the facilities of the defunct Singson Waterworks and Sewerage System were turned over to the District.
Like any other Water District, the VBWD was established for the purpose of acquiring, installing, improving, maintaining and operating the water supply, including the waste water collection, treatment and disposal facilities. To be able to perform these functions, the Water District obtained technical and financial assistance from the Local Water Utilities Administration (LWUA).
On 15 February 1978, the Conditional Certificate of Conformance No. 0053 was awarded to the District after it had complied with LWUA’s minimum requirements for the certificate program. This certificate entitled the District to all the rights and privileges authorized under P.D. 198.
The Vigan Bantay Water District was renamed to Vigan Metro Water District and later to Metro Vigan Water District.
On April 28, 2001, a Memorandum of Agreement was signed by the Agencia Española Cooperacion Internacional (AECI), the City Government of Vigan and the Metro Vigan Water District for the implementation of the Integrated Water Supply and Management System of Vigan City with the primary objective of establishing a sustainable water supply system that will insure access of the communities of Vigan City.
MISSION
Metro Vigan Water District is committed to contribute to the improvement of the quality of life of the people within the area covered by supplying potable and affordable water twenty four-(24) hours a day.
Maintain and sustain financial viability and continuously improve by designing and managing the growth of infrastructure in conformance to internationally accepted standards.
Conduct ourselves as public servants, deeply committed to customer satisfaction and uphold the ethics of professionalism.
We shall adhere to sound practices in preserving our water resources and our natural environment as a whole.
VISION
Metro Vigan Water District envisions itself to be an efficient and economically viable utility that provides adequate and quality water at a reasonable cost to every household within the service area and an effective sewerage system for the City of Vigan.
CORE VALUES Integrity Reliability Excellence
SCOPE OF SERVICE LINE
Zone 1 Zones 1, 2, 5, 6, Mira, Cayapa Drive, Balaleng, Bantay (Poblacion) Zone 2 Boquig, Cabaroan, and Aggay Bantay Zone 3 Puspus, Sinabaan, Ora West, Cabalanggan, Bantay Zone 4 Bulag West, Bulag Centro, Bulag East, Naguiddayan, Tay-ac, Bantay Zone 5 Taleb, Paing, Paing East, Bantay Zone 6 Rizal St., Escribano St., P. Gomez St., P. Burgos St., Solid West, Vigan City Zone 7 P. Burgos St., Libertad St., Zamora St., Gen. Luna St., Ayusan Norte, Vigan City Zone 8 Rizal St., Salcedo St., P. Gomez St., del Pilar St., Bonifacio St., Gen. Luna St., Quezon Ave., Florentino St., Vigan City Zone 9 Rizal St., Salcedo St., P. Gomez St., Katipunan St., Alcantra St., Liberation Blvd., Pagburnayan, Vigan City Zone 10 Rizal St., del Pilar St extension., Salcedo St., Liberation Blvd., Quezon Ave., Alcantara St., Vigan City Zone 11 Liberation Blvd., Jose Singson St., Mabini St., Plaridel St., Bonifacio St., Quezon Ave., Jacinto St., A. Reyes St., Crisologo St., Salcedo St., Sikatuna St., Vigan City
Zone 12 Quezon Ave., Quirino Blvd., A. Reyes St., Florentino St., V. delos Reyes St., Calderon St., Crisologo St., Mabini St., Amianance, Bonifacio St., Gov. A. Reyes St., Jacinto St., Plaza Burgos, P. Burgos St., Gen. Luna St., E. Reyes St., Vigan City Zone 13 Quirino Blvd., V. delos Reyes St., E. Reyes St., A. Reyes St., Mabini St., Encarnacion St., Crisologo St., Abaya St., Diego Silang St., Cabasaan, Pagpartian, Pagpandayan, Jose Singson St., Liberation Blvd., Gen. Tinio St., Vigan City Zone 14 Rivero St., Sta. Elena St., Jose Singson St., Quirino Blvd., Formoso St., Abaya St., V. de los Reyes St., Crisologo St., Quema, Cuta, Vigan City Zone 15 Magsaysay Vill., Tamag, UNP Campus, Vigan City Zone 16 Tamag, Baluarte Hills, Vigan City Zone 17 Anonang Mayor, Anonang Menor, Callaguip, Don Lorenzo Querubin, Don Alejandro, Don Dimas, Caoayan Zone 18 Baggoc, Pantay Quitiquit, Pandan, Caoayan Zone 19 Fuerte, Manangat, Caparacadan, Caoayan Zone 20 Naguilian, Caoayan Camanggaan, Beddeng Laud and Daya, Capangpangan, San Julian Norte and Sur, San Jose, Nagsangalan, Purok A Bassit and Dakkel, Rugsuanan, Raois, Cabaroan Daya and Laud, Bongtolan, Vigan City. Zone 21 Pantay Daya and Laud, Pantay Fatima, Ayusan Norte and Sur, Paoa, Pagburnayan, Vigan City
Zone 22 Salindeg, Paratong, Bulala, Mindoro, Pong-ol, Barraca, Mindoro, San Pedro Sur and Norte, Vigan City Zone 23 Zones 2, 3, 4, Balaleng, Zone 6, Roxas Dike, Carrington Place, Bantay Zones 24 San Vicente, Ilocos Sur – Poblacion / whole of San Vicente Zones 25 Poblacion, Tamorong, Sinabaan, Paratong, Cabuloan, Pangada, Cabaroan, Sta. Catalina Zones 26 Subec, Cabittaogan, Riverside, Cabuloan, Punta, Sta. Catalina
ORGANIZATIONAL UNIT
Office of the Board of Directors . LEONARDO B. OSALVO - Chairman, Civic Oriented Sector NAPOLEON Q. ARCE - Vice-Chairman, Business Sector GUADALUPE T. VERZOSA - Secretary, Women’s Sector NESTOR B. PAJARO - Member, Professional Sector NORMA B. ANDALLO - Member, Education Sector
APPLE A. VIERNES - Minutes/Agenda Officer B
Office of the General Manager
RUBY Q. BARBA - General Manager JIMMY F. TEBIA II - Driver-Mechanic B
Office of the Human Resource, Administrative and General Services Department
GERALD A. TUGADE - Administration Services Assistant B ANGELICA JESSA T. QUEYQUEP - Clerk Processor B GERBY Q. ALCAIN - Procurement Assistant A ELENITA V. OBRERO - Storekeeper C ARMY P. RUPIO - Storekeeper D RALP IRVIN H. ATIBURCIO - Driver ANTHONY R. CHUA - Administrative Services Aide DIGNA P. LLANES - Administrative Services Aide
EVELYN P. CAGAS - Utility Worker A EDGARDO A. GERONIMO - Utility Worker A
Office of the Engineering, Water Resource, Construction & Maintenance Department
ENGR. CHRISTIAN Q. DORIA - Department Manager B, Engineering Water Resource, Construction & Maintenance Dept. JAYSON U. UGALDE - Auto Mechanic A HENRY S. SANTOS - Senior Water Resources Facilities Operator A JHON SADIRI A. VALLE - Senior Water Resources Facilities Operator A ROGER P. PACPACO - Water Resources Facilities Operator A MANUEL Q. TUGADE - Water Resources Facilities Operator A ANTONIO P. MADRIAGA - Water Resources Facilities Operator A ABRAHAM P. ROCETES - Water Resources Facilities Operator A ADRIANO L. HIDALGO - Water Resources Facilities Tender A ANTONIO B. PIÑON, JR. - Water Resources Facilities Tender A ENGR. BERNARDO F. FAMA - Division Manager B, Construction & Maintenance Division DELFIN R. RABOT - Senior Water/Sewerage Maintenance Man A NELSON T. ACENA - Senior Water/Sewerage Maintenance Man A PERFECTO P. NAVARRO - Water/Sewerage Maintenance Man A RUFINO F. FERINO JR. - Water/Sewerage Maintenance Man A ARTHUR C. UGANIZA, JR. - Water/Sewerage Maintenance Man A ROLANDO R. SISTOZA - Water/Sewerage Maintenance Man A ALLAN C. BALBIN - Water/Sewerage Maintenance Man B EDUARDO E. BAUTISTA - Water/Sewerage Maintenance Man C FERDINAND D. MALAGAR - Driver AUDY A. PALACPAC - Driver
Office of the Finance & Commercial Services Department
VINCENT EDUARD C. ARRANZ - Department Manager B, Finance & Commercial Services Department HEIDI A. PALACA - Head/Supervising Cashier KRISTIAN V. TOLENTINO - Cashiering Assistant CHERYLL Q. QUIÑOLA - Senior Accounting Processor A ROSEVELINDA R. ASCAÑO - Accounting Processor A RENATO F. FERINO - Utilities/Customer Service Assistant C MARIO F. BAUTISTA - Utilities/Customer Service Assistant C ESTEBAN B. ARCE - Utilities/Customer Service Assistant C ANTHONY V. ALONZO - Utilities/Customer Service Assistant C MARLON P. ROSALES - Utilities/Customer Service Assistant C
CUSTOMER FEEDBACK MECHANISM:
Thank you for visiting our District Office and availing our frontline services. Please let us know how we have served you by doing the following:
Accomplish our Feedback Form provided in the Mamamayan Muna Corner
You can also visit directly the Office of the General Manager for complaints about the way you have been treated or about our service.
Please feel free to contact any of the telephone numbers indicated below for any questions/queries:
077-6740870 077-6740893 077-6741321 077-6740648 (Telefax)
PLEDGE OF COMMITMENT:
We, the employees and officials of Metro Vigan Water District, having sworn to deliver the services to the concessionaires, do hereby re-affirm our commitment to serve the public professionally, efficiently, courteously, effectively, expeditiously and with utmost integrity as promised in this Citizen’s Charter.
Metro Vigan Water Districts commits our B.E.S.T.
est . We strive to be the best water service provider to our concessionaires B within the Region.
nvironmental Stewardship. We recognize our responsibility of managing Elimited and precious environmental resources that are vital to human life and the economic health of our community. We are committed to safely comply with all applicable regulations to preserve the environment, aesthetic beauty, and economy in and around our service area.
ervice Excellence. We strive for service excellence because giving out the S highest quality of potable water & services is our responsibility to our concessionaires, to our society and to the District.
eamwork. All the officers and employees are part of the team working T together and sharing information and resources to achieve one common goal; to provide excellent public service within the service area.
All these we pledge, because YOU deserve the BEST.
RUBY Q. BARBA Team Leader
Engr. CHRISTIAN Q. DORIA Deputy Team Leader
Members:
VINCENT EDUARD C. ARRANZ ESTEBAN B. ARCE
APPLE A. VIERNES ROSEVELINDA R. ASCAÑO
HEIDI A. PALACA CHERYLL Q. QUIÑOLA
GERALD A. TUGADE ELENITA V. OBRERO
APPLICATION FOR WATER CONNECTION(s) The services of Metro Vigan Water District is centered on delivering potabl e water to individual households, government offices, private companies and commercial establishments. All transaction for new water connections shall be at the Main Office, P. Burgos St., Solid West, Vigan City.
PLEASE FOLLOW THESE STEPS YOU WILL NEED TO PRESENT/PAY IT WILL TAKE YOU PLEASE APPROACH 1. Proceed to the office of Metro Vigan Personal appearance or any authorized Mr. Anthony R. Chua Administrative Services Aide Water District located at P. Burgos St., representative to fill-up the 3 minutes’ drive from Vigan Ms. Abigaile A. Rabang Solid West, Vigan City and inform your Inspection/Estimation Form prepared by City proper Accounting Clerk intention to apply for water service. the personnel in-charge. Or other personnel in-charge. 2. Wait at home for the Inspection 2 - 3 days depending on the Team to come and inspect for possible number of applications of tapping point and an assessment of the Inspection Team water connections received by cost for registration and materials for the District connection. 3. Submit the Inspection/Estimation Mr. Anthony R. Chua Form accomplished by the assigned Administrative Services Aide Inspection/Estimation report duly signed inspection team to MVWD Office for the 5 - 10 minutes Ms. Abigaile A. Rabang by the inspection team. assessment of estimated amount to be Accounting Clerk paid for the connection of water line. Or other personnel in-charge. Mr. Anthony R. Chua 4. Fill-up Application for Membership 2 pcs. 1 x 1 I.D. picture (latest) Administrative Services Aide and sign the Application & Contract for Brgy. Certificate (Proof of Residency) 10 - 15 minutes Ms. Abigaile A. Rabang Water Service. 1 valid ID (Photocopy) Accounting Clerk Or other personnel in-charge. a. Registration Fee - Php 500.00 5. Payment shall be settled at the b. Fittings for installation 3 - 5 minutes *Cost of Fittings depends on the quantity of materials to Mrs. Heidi A. Palaca Cashier's Office. be used Head/Supervising Cashier * Classification of the connection will be identified by the Inspection Team Engr. Christian Q. Doria Department Manager B, 2 - 3 days Engineering, Water Resource, *depends on the number of Construction & Maintenance 6. Installation of water service. Department applications for water connections received by the District Engr. Bernardo F. Fama Division Manager B, Construction & Maintenance A Water District personnel will make communications through telephone or cellphone to the registered owner of the newly installed connection, 2 - 3 days after the installation for feedbacks. Accomplished Client Feedback Form & drop at designated drop box located at P. Burgos St., Solid West, Vigan City, Ilocos Sur
TELEPHONE/WALK-IN COMPLAINTS There are two ways on how to file complaints regarding water services, either by telephone call or visit the office located at P. Burgos St., Solid West, Vigan City, Ilocos Sur
PLEASE FOLLOW THESE STEPS YOU WILL NEED TO PRESENT/PAY IT WILL TAKE YOU PLEASE APPROACH 1. For Telephone Complaints: Engr. Christian Q. Doria 1.1 Call the listed contact numbers Complaint shall be acted upon Department Manager B, Engineering, within 3 days after complaint has and for the person in-charge. a.) Identify the registered name Water Resource, Construction & been made. Acting of complaints is Maintenance Department and address of the on a first come, first serve basis. complainant. Contact No: 0922-887-6709 1.2 Narrate/Tell the complete circumstances of your concern Engr. Bernardo F. Fama
or complaint. Division Manager B, Construction & Maintenance 1.3 Give feedback after Water District For complaints on low pressure b.) Upon identification of the personnel acted on the complaint. and no water, complaint will be registered name of the acted upon immediately. Contact No: 0922-887-6714 concessionaire, a job order form will be filled-up by the . attending personnel of the After the complaint has been Mr. Army P. Rupio 2. For Walk-In Complaints: District for submission to the acted, a section in the job Public Assistance & Complaint Officer order form will be given to the immediate supervisor for complainant for his/her assignment to the particular comment on the service given 2.1 Personally appear or visit the group plumbers. and should affix his/her office at Burgos St., Solid West, signature as a proof that the Vigan City, Ilocos Sur complaint has been duly acted Mr. Anthony R. Chua upon by the repair team Administrative Services Aide 2.2 Narrate/Tell the complete
circumstances of your concern Ms. Abigaile A. Rabang or complaint. Accounting Clerk In case of major emergency 2.3 Give feedback after Water District works to be undertaken by
personnel acted on the complaint. management, management Or other personnel in-charge will contact the complainant Or call the following telephone nos. through telephone call informing the postponement of (077) 674-0870; 674-0893; 674- the scheduled repair 1321. works/complaint. TOTAL RESPONSE TIME: Depends on the extent of damage and repair to be undertaken. Accomplished Client Feedback Form & drop at designated drop box located at P. Burgos St., Solid West, Vigan City, Ilocos Sur
READING OF WATER METERS & DISTRIBUTION OF BILLS
The reading of water meter is based on Zoning System identified by management for easy access and identification.
STEPS IN READING WATER METERS PLEASE REFER TO THE PLEASE APPROACH FOR ANY IT WILL TAKE YOU (for the District's Water Readers) FOLLOWING SCHEDULE: QUERIES/INFORMATION
Zones 2, 23 & 24 Mr. Vincent Eduard C. Arranz The meter reader assigned in the Immediately upon reading of Department Manager B - Finance & (Every 1st day of the month) area will personally visit your water the water meter the meter Commercial Services meter for reading and immediately reader will distribute the distribute your water bill. Zones 1, 3 & 26 water bill Mr. Anthony V. Alonzo (Every 2nd day of the month) Utilities/Customer Service Assistant C
Zones 6, 13 & 25 Mr. Esteban Arce
(Every 3rd day of the month) Utilities/Customer Service Assistant C
Zones 4, 12 & 22 Mr. Mario Bautista (Please prefer on the schedule of meter reading per zone.) (Every 4th day of the month) Utilities/Customer Service Assistant C
Zones 5, 14, 15 & 21 Mr. Marlon P. Rosales
(Every 5th day of the month) Utilities/Customer Service Assistant C
Zones 7, 9 & 20 Mr. Perfecto P. Navarro
(Every 6th day of the month) Meter Reader Designate
Zones 11 & 16 Mr. Jay Louie P. Paz
(Every 7th day of the month) Meter Reader Designate
Zone 17 & 18 Mr. Arjay Alviar
(Every 8th day of the month) Meter Reader Designate
Zone 8 & 19
(Every 9th day of the month) Or call the following telephone nos.
(077) 674-0870; 674-0893
Zone 10
(Every 10th day of the month)
TOTAL RESPONSE TIME: 1 day for every Zone Accomplished Client Feedback Form & drop at designated drop box located at P. Burgos St., Solid West, Vigan City, Ilocos Sur
COLLECTION
There are two ways on how to pay your water bills, fittings and other fees. Water bill payments through Office Collectors at Solid West Office and at the Development Bank of the Philippines (DBP), Vigan City Branch.
TRANSACTION YOU WILL NEED TO IT WILL TAKE YOU PLEASE APPROACH PRESENT/PAY Solid West Office Present your statement of 1. Bring the Statement of Account. 2 minutes Ms. Digna P. Llanes account. Administrative Services Aide 2. Pay the bill to the Collector/Cashier. In case of lost Statement of Account, Depending on how many Mr. Anthony V. Alonzo bring previous statement of account for concessionaires are on-line for Utilities/Customer Service faster facilitation of transaction. payment, it may take longer. Assistant C 3. Get Official Receipt for payment. Payment of Other Fees: Mr. Marlon P. Rosales Utilities/Customer Service a. Fittings Statement of Account 2 minutes Assistant C * Depends on the amount of fittings billed b. Change Name 2 minutes - Due to death of concessionaire Death Certificate & Proof of Mr. Kristian V. Tolentino Relationship No Fees to be paid Cashiering Assistant - Due to change of tenants Consent Letter from owner Mrs. Heidi A. Palaca
₱ 150.00 Fee Head/Supervising Cashier c. Re-Opening - P350.00 4 minutes Arrears and re-opening fee must be fully paid before re- opening of water line.
- For service lines re-opened within 24hrs No re-open fee after disconnection - For service lines disconnected and ₱ 350.00 Re-open Fee remains unpaid for more than 24hrs d. Transfer Connection ₱ 200.00 2 minutes e. Push-drive fee - ₱500.00/meter ₱ 500.00/meter 5 minutes *Depends on the length Development Bank of the Philippines(DBP) Present your latest/current Statement Assigned bank teller 1. Bring the latest/current Statement of Account. of Account. 5 minutes 2. Pay the bill to the bank teller Depending on the bank's queue for on-line payment, it may take 3. Get receipt for payment longer. TOTAL RESPONSE TIME: 2 to 5 minutes Accomplished Client Feedback Form & drop at designated drop box located at P. Burgos St., Solid West, Vigan City, Ilocos Sur
DISCONNECTION and RECONNECTION
Disconnection of water service is closely monitored. Water service will be cut off if its outstanding bill remains unpaid for two-(2) months. A notice of disconnection will be issued and if unpaid dues will not be settled within three (3) days, water service shall be automatically disconnected. Disconnected water lines shall be reconnected after full payment of arrears and re-opening fee.
PLEASE FOLLOW THESE STEPS YOU WILL NEED TO PRESENT/PAY IT WILL TAKE YOU PLEASE APPROACH
1. Pay your water account and the Statement of Account 3 minutes Mrs. Heidi A. Palaca reconnection fee and request re- Head/Supervising Cashier opening of water line. Mr. Anthony V. Alonzo Utilities/Customer Service Assistant C 2. A Job Order is prepared for the reconnection of the water line. Mr. Kristian V. Tolentino Cashiering Assistant 3. Reinstallation of the water connection. within the day Engr. Christian Q. Doria Department Manager B, Engineering, Water Resource, Construction & Maintenance Department
Contact No: 0922-887-6709
Engr. Bernardo F. Fama Division Manager B, Construction & Maintenance Contact No: 0922-887-6714
TOTAL RESPONSE TIME: 1 day Accomplished Client Feedback Form & drop at designated drop box located at P. Burgos St., Solid West, Vigan City, Ilocos Sur
PROCESSING OF APPLICATION FOR LEAVE OF ABSENCES
Permanent employees of the District are entitled to vacation, sick leave and other privilege leave. Employees earns 1.250 days each for vacation and sick leave every month. Actual leaves are deducted from these leave credits. If an employee's leave exceeds the accrued credits, he/she will not be entitled for pay. Applications for vacation leave, if possible, must be filed at least three-(3) days before the leave. For sick leaves, the application must be filed immediately upon return of employee to work accompanied by a medical/doctors certificate.
PLEASE FOLLOW THESE STEPS YOU WILL NEED TO PRESENT/PAY IT WILL TAKE YOU PLEASE APPROACH
1. Approach first your immediate 1 minute Mrs. Ruby Q. Barba Supervisor for your intent to file for General Manger leave of absence (Vacation Leave). Engr. Christian Q. Doria Department Manager B, Engineering, Water - For sick leave of more than two Resource, Construction & Maintenance (2) days Medical Certificate Department Mr. Vincent Eduard C. Arranz Department Manager B - Finance & Commercial Services
2 minutes Ms. Apple A. Viernes 2. If approved by your immediate Minutes/Agenda Officer B/HRMO Designate Supervisor, proceed to the Admin. Services Assistant, HRMO or other personnel in-charge for certification Mr. Gerald A. Tugade of leave balance and filing of leave Administration Services Assistant of absence.
3. Submit the application form to 2 minutes Mrs. Ruby Q. Barba the General Manager for approval. General Manager
TOTAL RESPONSE TIME: 5 minutes Accomplished Client Feedback Form & drop at designated drop box located at P. Burgos St., Solid West, Vigan City, Ilocos Sur
SALARIES for PERMANENT EMPLOYEES and WAGES for JOB ORDER EMPLOYEES and LABORERS
Salaries for permanent employees as well as other selected job order employees and laborers are released through Automated Teller Machines (ATM). Other job order employees and piece meal workers are paid in cash through the Cashier.
YOU WILL NEED TO PLEASE FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH PRESENT/PAY 1. Submit Daily Time Record (DTR) to Properly accomplished 1 minute Engr. Christian Q. Doria Department Manager B, Engineering, Water Resource, your immediate supervisor for his/her Daily Time Record Construction & Maintenance Department signature. (DTR)
Mr. Vincent Eduard C. Arranz Department Manager B - Finance & Commercial Services 2. Submit Daily Time Record (DTR) to the Properly accomplished 1 minute Mrs. Ruby Q. Barba General Manager for approval. Daily Time Record General Manager (DTR)
3. Submit your duly approved Daily Time Properly accomplished 1 minute Mrs. Heidi A. Palaca Record (DTR) to the Cashier. Daily Time Record Head/Supervising Cashier (DTR)
4. Receive the corresponding salary Go to the nearest DBP Branch
6 hours upon or any Megalink Automated Teller 4.1 For permanent employees and submission Machine (ATM) for withdrawal. some job orders thru the ATM. of your Daily Time Record 4.2 For emergency laborers - through Mrs. Heidi A. Palaca the Cashier Head/Supervising Cashier TOTAL RESPONSE TIME: 6 hours Accomplished Client Feedback Form & drop at designated drop box located at P. Burgos St., Solid West, Vigan City, Ilocos Sur
LOAN APPLICATION
Loan applications from Provident Fund/Retirement Plan, GSIS, Pag-Ibig and other lending institution are processed in Administrative Division. YOU WILL NEED TO PLEASE FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH ACCOMPLISHED 1. Get an application form from the Mr. Gerald A. Tugade 1 minute HRMO Designate or Administration Administration Services Assistant
Services Assistant. Agency Approving Officer (AAO)
Alternate Ms. Apple A. Viernes
HRMO Designate
2. Accomplish the form and submit it Mrs. Ruby Q. Barba together with the requirements for the Application forms 5 minutes General Manager General Manager's approval. Agency Approving Officer (AAO)
3. Wait while your application is being processed. 4. Receive the proceeds of your loan : -PF-MPL within the day of application
-GSIS, Pag-ibig within 2 days to 1
week
*Notes:
- Application of loans shall be approved only if net take home pay is 30% of the gross pay.
- Application for GSIS Loan may take 1 to 2 days depending on the GSIS computer server. You may also apply directly at GSIS G-WASP Kiosk located at Provincial Capitol, Vigan City Hall and at the University of the Philippines, Administrative Building.
- Application of GSIS Loan shall be approved within 3-days by the AAO or the AAO Alternate. Granting may take 2 days to 1 week.
- Application for Pag-Ibig Loan is at Pag-Ibig Provincial Office, 3rd floor Plaza Maestro Bldg., Vigan City. Granting of loans may take 3 days to 1 week upon submission of application. TOTAL RESPONSE TIME: Depends on what type of loan applying for. Accomplished Client Feedback Form & drop at designated drop box located at P. Burgos St., Solid West, Vigan City, Ilocos Sur
REQUEST FOR OVERTIME and CLAIMING OF OVERTIME PAY Request for overtime will be filed before the day of the overtime. Overtime pay is given on the last working day of the month. PLEASE FOLLOW THESE STEPS YOU WILL NEED TO PRESENT/PAY IT WILL TAKE YOU PLEASE APPROACH Ms. Cherryl Q. Quiñola 1. Fill-up Request for Overtime Form. Request for Overtime 1 minute Sr. Accounting Processor
2. Submit the filled-up Request for Request for Overtime 1 minute Engr. Bernardo F. Fama Overtime to your immediate Division Manager B, Construction & Supervisor and to the General Maintenance Manager for approval.
Engr. Christian Q. Doria Department Manager B, Engineering, Water Resource, Construction & Maintenance Department
Mr. Vincent Eduard C. Arranz Department Manager B - Finance & Commercial Services
Mrs. Ruby Q. Barba General Manager
3. Render overtime services. 4. After accomplishment of overtime, fill-up Overtime Accomplishment Overtime Accomplishment Form 3 minutes Ms. Cherryl Q. Quiñola Sr. Accounting Processor form.
5. Submit the properly filled-up Daily Time Record (DTR), Request for 1 minute Ms. Cherryl Q. Quiñola Overtime, Overtime Accomplishment Sr. Accounting Processor form at the Finance Department for computation.
last working day of the 6. Receive overtime pay Mrs. Heidi A. Palaca month Head/Supervising Cashier TOTAL RESPONSE TIME: last working day of the month Accomplished Client Feedback Form & drop at designated drop box located at P. Burgos St., Solid West, Vigan City, Ilocos Sur
ISSUANCE OF SERVICE RECORD, CERTIFICATE OF EMPLOYMENT AND OTHER PERSONNEL RECORDS
The employees and former employees may request to the Administrative Division copies of their service records, certificate of employment and other certifications and personnel records.
PLEASE FOLLOW THESE STEPS YOU WILL NEED TO IT WILL TAKE YOU PLEASE APPROACH PRESENT/PAY
1. Make a verbal request to the 1 minute Mrs. Ruby Q. Barba HRMO Designate Administration General Manager Services Assistant or to the General Manager. Mr. Gerald A. Tugade Administration Services Assistant
Ms. Apple A. Viernes Minutes/Agenda Officer B/HRMO Designate
2. Wait while records are being 4 minutes printed/reproduced and signed by the General Manager.
3. Receive the copy of the requested document.
TOTAL RESPONSE TIME: 5 minutes Accomplished Client Feedback Form & drop at designated drop box located at P. Burgos St., Solid West, Vigan City, Ilocos Sur
FEEDBACK FORMS
OTHER FORMS
INSPECTION/ESTIMATE REPORT FORM
SAMPLE APPLICATION & CONTRACT FOR WATER SERVICE
APPLICATION FOR MEMBERSHIP
JOB ORDER FORM