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Metro Vigan Water District (Mvwd)

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Metro Vigan Water District (Mvwd) REPUBLIC OF THE PHILIPPINES METRO VIGAN WATER DISTRICT P. Burgos St., Solid West, Vigan City 2700 Ilocos Sur A GOVERNMENT OWNED AND CONTROLLED CORPORATION (GOCC) UNDER SUPERVISION OF THE LOCAL WATER UTILITIES ADMINISTRATION (LWUA) METRO VIGAN WATER DISTRICT (MVWD) CITIZEN’S CHARTER (Updated as of November 2017) Republic of the Philippines METRO VIGAN WATER DISTRICT P. Burgos St., Solid West, Vigan City 2700 Ilocos Sur Tel. No. 077-6740870; 6740893; 6741321; Telefax: 077-6740648 E-mail Address: [email protected] Website: www.metroviganwd.gov.ph A GOVERNMENT OWNED AND CONTROLLED CORPORATION (GOCC) Under supervision of the: LOCAL WATER UTILITIES ADMINISTRATION (LWUA) Office Order No. 01, S. 05-2016 DESIGNATING THE CITIZEN’S CHARTER IMPLEMENTATION TEAM (CCIT) Pursuant to R.A. No. 9485 known as the Anti-Red Tape Act, requiring all government agencies including departments, bureaus, officers, instrumentalities, or government-owned and controlled corporations, or local governments or district units that provide frontline services to set-up their respective Citizen’s Charter, the CCIT is hereby created: I. Functions of the CCIT. To promote transparency, accountability, and ensure efficient and effective service delivery, the Metro Vigan Water District is creating the Citizen’s Charter Implementation Team (CCIT) to perform the following functions: . Formulate an implementation plan for the Citizen’s Charter . Promote and popularize the Citizen’s Charter . Ensure regular training of frontliners and other personnel . Monitor compliance to service standards of frontliners and employees . Formulate an incentive system to performing frontliners and personnel in coordination with the Office of the General Manager . Conduct periodic systems review to further improve the delivery of services . Evaluate results of Citizen’s Charter implementation; and . Revise and update the Citizen’s Charter every two-(2) years; II. Composition. The CCIT shall be headed by a Team Leader and assisted by a Deputy Team Leader in the performance of aforementioned tasks and functions together with the members. The CCIT of the Metro Vigan Water District are as follows: RUBY Q. BARBA Team Leader Engr. CHRISTIAN Q. DORIA Deputy Team Leader Members: Vincent Eduard C. Arranz Esteban Arce Apple A. Viernes Rosevelinda R. Ascaño Heidi A. Palaca Cheryll Quiñola Gerald A. Tugade Elenita Obrero This Office Order shall remain effective and enforceable unless rescinded by the undersigned. RUBY Q. BARBA General Manager Table of Contents Brief Agency History 1 Mission & Vision 2 Core Values 2 Scope of Service Line 3 Organizational Unit 6 Customer Feedback Mechanism 9 Pledge of Commitment 10 List of Frontline Services 12 Feedback Forms 22 Other Forms 23 BRIEF AGENCY BACKGROUND The Metro Vigan Water District was originally established in 1914 and known as the Singson Waterworks and Sewerage System. The Municipal Government of Vigan operated and managed the waterworks until the Water District was formed in October 29, 1975, the Sangguniang Bayan of Vigan passed Resolution No. 31, forming the Vigan - Bantay Water District (VBWD). Following its formation, the Water District acquired ownership and management of the entire system in accordance with Presidential Decree (P.D.) No. 198 known as the Provincial Water Utilities Act of 1973. By virtue of Resolution No. 31-A of the Municipal Government of Vigan, all the facilities of the defunct Singson Waterworks and Sewerage System were turned over to the District. Like any other Water District, the VBWD was established for the purpose of acquiring, installing, improving, maintaining and operating the water supply, including the waste water collection, treatment and disposal facilities. To be able to perform these functions, the Water District obtained technical and financial assistance from the Local Water Utilities Administration (LWUA). On 15 February 1978, the Conditional Certificate of Conformance No. 0053 was awarded to the District after it had complied with LWUA’s minimum requirements for the certificate program. This certificate entitled the District to all the rights and privileges authorized under P.D. 198. The Vigan Bantay Water District was renamed to Vigan Metro Water District and later to Metro Vigan Water District. On April 28, 2001, a Memorandum of Agreement was signed by the Agencia Española Cooperacion Internacional (AECI), the City Government of Vigan and the Metro Vigan Water District for the implementation of the Integrated Water Supply and Management System of Vigan City with the primary objective of establishing a sustainable water supply system that will insure access of the communities of Vigan City. MISSION Metro Vigan Water District is committed to contribute to the improvement of the quality of life of the people within the area covered by supplying potable and affordable water twenty four-(24) hours a day. Maintain and sustain financial viability and continuously improve by designing and managing the growth of infrastructure in conformance to internationally accepted standards. Conduct ourselves as public servants, deeply committed to customer satisfaction and uphold the ethics of professionalism. We shall adhere to sound practices in preserving our water resources and our natural environment as a whole. VISION Metro Vigan Water District envisions itself to be an efficient and economically viable utility that provides adequate and quality water at a reasonable cost to every household within the service area and an effective sewerage system for the City of Vigan. CORE VALUES Integrity Reliability Excellence SCOPE OF SERVICE LINE Zone 1 Zones 1, 2, 5, 6, Mira, Cayapa Drive, Balaleng, Bantay (Poblacion) Zone 2 Boquig, Cabaroan, and Aggay Bantay Zone 3 Puspus, Sinabaan, Ora West, Cabalanggan, Bantay Zone 4 Bulag West, Bulag Centro, Bulag East, Naguiddayan, Tay-ac, Bantay Zone 5 Taleb, Paing, Paing East, Bantay Zone 6 Rizal St., Escribano St., P. Gomez St., P. Burgos St., Solid West, Vigan City Zone 7 P. Burgos St., Libertad St., Zamora St., Gen. Luna St., Ayusan Norte, Vigan City Zone 8 Rizal St., Salcedo St., P. Gomez St., del Pilar St., Bonifacio St., Gen. Luna St., Quezon Ave., Florentino St., Vigan City Zone 9 Rizal St., Salcedo St., P. Gomez St., Katipunan St., Alcantra St., Liberation Blvd., Pagburnayan, Vigan City Zone 10 Rizal St., del Pilar St extension., Salcedo St., Liberation Blvd., Quezon Ave., Alcantara St., Vigan City Zone 11 Liberation Blvd., Jose Singson St., Mabini St., Plaridel St., Bonifacio St., Quezon Ave., Jacinto St., A. Reyes St., Crisologo St., Salcedo St., Sikatuna St., Vigan City Zone 12 Quezon Ave., Quirino Blvd., A. Reyes St., Florentino St., V. delos Reyes St., Calderon St., Crisologo St., Mabini St., Amianance, Bonifacio St., Gov. A. Reyes St., Jacinto St., Plaza Burgos, P. Burgos St., Gen. Luna St., E. Reyes St., Vigan City Zone 13 Quirino Blvd., V. delos Reyes St., E. Reyes St., A. Reyes St., Mabini St., Encarnacion St., Crisologo St., Abaya St., Diego Silang St., Cabasaan, Pagpartian, Pagpandayan, Jose Singson St., Liberation Blvd., Gen. Tinio St., Vigan City Zone 14 Rivero St., Sta. Elena St., Jose Singson St., Quirino Blvd., Formoso St., Abaya St., V. de los Reyes St., Crisologo St., Quema, Cuta, Vigan City Zone 15 Magsaysay Vill., Tamag, UNP Campus, Vigan City Zone 16 Tamag, Baluarte Hills, Vigan City Zone 17 Anonang Mayor, Anonang Menor, Callaguip, Don Lorenzo Querubin, Don Alejandro, Don Dimas, Caoayan Zone 18 Baggoc, Pantay Quitiquit, Pandan, Caoayan Zone 19 Fuerte, Manangat, Caparacadan, Caoayan Zone 20 Naguilian, Caoayan Camanggaan, Beddeng Laud and Daya, Capangpangan, San Julian Norte and Sur, San Jose, Nagsangalan, Purok A Bassit and Dakkel, Rugsuanan, Raois, Cabaroan Daya and Laud, Bongtolan, Vigan City. Zone 21 Pantay Daya and Laud, Pantay Fatima, Ayusan Norte and Sur, Paoa, Pagburnayan, Vigan City Zone 22 Salindeg, Paratong, Bulala, Mindoro, Pong-ol, Barraca, Mindoro, San Pedro Sur and Norte, Vigan City Zone 23 Zones 2, 3, 4, Balaleng, Zone 6, Roxas Dike, Carrington Place, Bantay Zones 24 San Vicente, Ilocos Sur – Poblacion / whole of San Vicente Zones 25 Poblacion, Tamorong, Sinabaan, Paratong, Cabuloan, Pangada, Cabaroan, Sta. Catalina Zones 26 Subec, Cabittaogan, Riverside, Cabuloan, Punta, Sta. Catalina ORGANIZATIONAL UNIT Office of the Board of Directors . LEONARDO B. OSALVO - Chairman, Civic Oriented Sector NAPOLEON Q. ARCE - Vice-Chairman, Business Sector GUADALUPE T. VERZOSA - Secretary, Women’s Sector NESTOR B. PAJARO - Member, Professional Sector NORMA B. ANDALLO - Member, Education Sector APPLE A. VIERNES - Minutes/Agenda Officer B Office of the General Manager RUBY Q. BARBA - General Manager JIMMY F. TEBIA II - Driver-Mechanic B Office of the Human Resource, Administrative and General Services Department GERALD A. TUGADE - Administration Services Assistant B ANGELICA JESSA T. QUEYQUEP - Clerk Processor B GERBY Q. ALCAIN - Procurement Assistant A ELENITA V. OBRERO - Storekeeper C ARMY P. RUPIO - Storekeeper D RALP IRVIN H. ATIBURCIO - Driver ANTHONY R. CHUA - Administrative Services Aide DIGNA P. LLANES - Administrative Services Aide EVELYN P. CAGAS - Utility Worker A EDGARDO A. GERONIMO - Utility Worker A Office of the Engineering, Water Resource, Construction & Maintenance Department ENGR. CHRISTIAN Q. DORIA - Department Manager B, Engineering Water Resource, Construction & Maintenance Dept. JAYSON U. UGALDE - Auto Mechanic A HENRY S. SANTOS - Senior Water Resources Facilities Operator A JHON SADIRI A.
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