REPUBLIC OF THE PHILIPPINES METRO VIGAN WATER DISTRICT P. Burgos St., Solid West, Vigan City 2700 Ilocos Sur A GOVERNMENT OWNED AND CONTROLLED CORPORATION (GOCC) UNDER SUPERVISION OF THE LOCAL WATER UTILITIES ADMINISTRATION (LWUA) METRO VIGAN WATER DISTRICT (MVWD) CITIZEN’S CHARTER (Updated as of November 2017) Republic of the Philippines METRO VIGAN WATER DISTRICT P. Burgos St., Solid West, Vigan City 2700 Ilocos Sur Tel. No. 077-6740870; 6740893; 6741321; Telefax: 077-6740648 E-mail Address:
[email protected] Website: www.metroviganwd.gov.ph A GOVERNMENT OWNED AND CONTROLLED CORPORATION (GOCC) Under supervision of the: LOCAL WATER UTILITIES ADMINISTRATION (LWUA) Office Order No. 01, S. 05-2016 DESIGNATING THE CITIZEN’S CHARTER IMPLEMENTATION TEAM (CCIT) Pursuant to R.A. No. 9485 known as the Anti-Red Tape Act, requiring all government agencies including departments, bureaus, officers, instrumentalities, or government-owned and controlled corporations, or local governments or district units that provide frontline services to set-up their respective Citizen’s Charter, the CCIT is hereby created: I. Functions of the CCIT. To promote transparency, accountability, and ensure efficient and effective service delivery, the Metro Vigan Water District is creating the Citizen’s Charter Implementation Team (CCIT) to perform the following functions: . Formulate an implementation plan for the Citizen’s Charter . Promote and popularize the Citizen’s Charter . Ensure regular training of frontliners and other personnel . Monitor compliance to service standards of frontliners and employees . Formulate an incentive system to performing frontliners and personnel in coordination with the Office of the General Manager . Conduct periodic systems review to further improve the delivery of services .