Ringsted Municipality

Customer Success Story The increased demands for efficiency within the public sector means that the IT departments are continuously evaluated. The municipalities are regularly benchmarked against each other, in politicians’ attempts to find spending cuts to meet budgets.

Satisfied IT Users good service provided for the many users. Ringsted Municipality is The most recent benchmarking of the IT Jens Petersen explains: “The graphical user the largest municipality on department in the municipality of Ringsted interface has been improved and we can easily Zealand in terms of land area, was carried out in 2003 – three years after it change and adapt the system ourselves to and has 31,000 inhabitants. was decided to use Wendia’s POB – Point of show only those areas that are most relevant in Business – software solution for IT support in different contexts. However, the most important Ringsted Municipality the municipality. In the analysis the consultancy improvement is that we are now less dependent recognizes the importance of concluded: ”By common consent, all the on any specific person, as we have opened up IT as an active development interviewed users agree that IT operations the system so that all our employees can follow of the democratic process are highly satisfactory in the municipality a case.” by an improved dialogue of Ringsted. The network and the systems, between citizens, business ”All calls come in to a control center, which is for which the IT department is responsible, life, public companies, the typically manned with three employees. Here are almost always up and running, and the town council, institutions, we aim at responding to all cases on the same response time from the IT department in the user boards and employees. day as they come in, and statistics show that event of errors and breakdowns are as a And they also rely on IT to 90% of all calls are solved by phone, mail or principal rule satisfactory.” provide information about by employees going in and taking over the municipal matters, thereby This achievement should be considered in the screen. Only 10% of cases require a technician enhancing and improving the context that the entire IT operations only cost to be sent out on site, or for a supplier to be democratic process. a shade more than in other municipalities, due contacted.” to the large investments that have been made Project Management and Administration of in the municipality’s IT infrastructure. It should IT related Purchases also be mentioned that the number of users in the period has increased from 450 to 650 In addition to serving as a system for error without the need for extra manpower. reporting, POB is also used as a project management tool for the IT department’s POB takes much of the Credit own development tasks. Furthermore, the IT IT manager, Jens Petersen, makes no secret of department is responsible for the administration the fact that POB can take much of the credit and settlement of IT related purchases for for this increased efficiency, and with the new the entire municipality. This service is also www.wendia.com POB21 version that Ringsted has upgraded to controlled by the use of POB. in 2004, there is the basis for maintaining the RINGSTED MUNICIPALITY Customer Success Story

IT has Anticipated the Local Authority The municipal structural reform means that “I am convinced that Structural Reform the remaining 271 municipalities must be choosing POB is the most merged so each has a minimum of 30,000 profitable investment we Even though the new municipal boundaries inhabitants (the four municipalities on the island have ever made, with huge within the region have yet to be agreed, of Bornholm have already been merged into rewards for a relatively small cooperations in different areas with other one regional municipality). The goal is for the expenditure.” municipalities has already been entered into. divisions to be determined administratively by In an agreement between Ringsted and Sorø Jens Petersen 1st July 2005, and for the new geographical municipalities from 1st October 2004, a shared IT Manager at Ringsted structure to be in place on 1st January 2007. Municipality IT support has been established, located in Ringsted’s IT department. This means that October 2004 in practice the control center in Ringsted is manned by one person from Sorø, and two from Ringsted. Both municipalities will benefit from even better knowledge sharing and an efficient workflow as a result of this cooperation. Since none of the data is mixed, the cooperation is not dependent on where the future municipal boundaries will eventually be.