اﻟﻜﺘﺎب اﺣﺼﺎﺋﻲ Statistical book الكتاب اإلحصائي Statistical Book 2019 Statistical book 2019 الكتاب اإلحصائي Statistical book 2019 2019 الكتاب اإلحصائي 2019
صاحب السمو الشيخ حميد بن راشد النعيمي سمو الشيخ عمار بن حميد بن راشد النعيمي عضو المجلس األعلى حاكم إمارة عجمان ولي عهد إمارة عجمان His Highness Sheikh Ammar bin Humaid Al His Highness Sheikh Humaid bin Rashid Al Nuaimi, Nuaimi, Crown Prince of Ajman Supreme Council Member and Ruler of Ajman Statistical book 2019 الكتاب اإلحصائي Statistical book 2019 2019 الكتاب اإلحصائي 2019
كلمة رئيس الدائرة Chairman’s Message
حرصـــت دائــــــرة البلــديـــــــة والتخطـــيـــــط فــــــي The Municipality and Planning Department In the مــــجــــال نــشـــــر المعــلومــــات والمعرفــة عـــــلـــى field of disseminatin information and knowledge, the department has been keen on documenting its most االستــمـــراريــــــــــة فــــــي تدويــــن أهــــــم إنجازاتهــــا important achievements, whose impact is witnessed التـــــــي يشعـــــر بأثــرهـــــا كــــل فــــــرد في المجتمـــع by the community as a whole, through numbers and بيــــــــن دفتي كتيـــــب سنــــــوي يلـبـــــــي حاجـــات graphs in an annual booklet that provides society with المجتمـــع لمعرفـــــة أهــــم تــــــلــك االنجازات موثــــقـة .the knowledge of the most important achievements باألرقــام والرسوم البيانية. Today, we highlight a detailed document
واليــــــوم نبـــــرز إلــــى النــــــور توثيقــــا مبوبــا لجهـــود Today, we highlight a detailed documentation of عــــام كامــــل من العمــــــل الدؤوب لنمنـــــح كافــــــة a year of hard work to give all groups of society an فئــــــات المجتمــــع وشرائحـــــه فرصــــــة اإلطــــالع opportunity to learn about these achievements and know about our services through our statistical على المنجـــــزات والتعـــــــرف على الخدمــــــات في booklet. For the third consecutive time, this booklet كتابنا اإلحصــــائي الـــــذي تطلقــــه دائـــــرة البلديــــــة is distributed by the Ajman Municipality and Planning والتخطيـــــــط بعجمـــــــان للمـــــــــرة الثالثـــــة علـــــى Department and includes the most important work التوالـــي، متضمنـــــًا أبرز األعمال المنجــــزة في عام accomplished in 2019 and the most important smart 2019 وأهم الخدمات الذكـــية التي دشنتها الدائرة للتسهيل services launched by the department to facilitate the على المتعاملين. .experience of our customers
لقد حققنا إنــجــازات عــدة وأتممنا مشاريع جمة وال We have made several achievements and completed زلنا نتطلع لتحقيق األفضل والسيـــر في درب التفوق many projects, and we are still looking to achieve the best and follow the path of excellence and prosperity واالزدهـــار وتحقيــق الخدمـــات المثاليـــة لكــــل فــــرد in order to provide ideal services for everyone living يعيــــش في كنـــف اإلمارة. .in the Emirate
أتقــدم بجزيــــل شكـــــري وتقديـــــر لفريــــــق العمـــــــل I offer my sincere gratitude and appreciation to the الـــــــذي بـــــذل جــهــــــودا متواصـــلــــة إلنـــجــــاز هــــذا team who has made continuous efforts to accomplish this booklet. الكتــــاب.
سمو الشيخ راشد بن حميد النعيمي Rashid Bin Humaid Al Nuaimi رئيــــس دائـــرة البلديــــة والتخطيـــــط بعجمـــــان Chairman of Municipality and Planning Department 5 4 Statistical book 2019 الكتاب اإلحصائي Statistical book 2019 2019 الكتاب اإلحصائي 2019
كلمة مدير عام الدائرة GD Foreword
لقــــد تبنـــــت الدائــــــرة رؤيــــة حكيمـــة تتمثـــل The department has adopted a wise vision pictured في إيجـــــاد بيـئـــــة مستدامــــــة وبنيــــــة عصريـــــة in creating a sustainable environment and a modern infrastructure to build the future of Ajman. We لــــبــنـــاء مســتـــقـبـــل عجــمــان، وحمـلــنـــا رسالـة have supported the message of developing the تطويــر الـبنــى التحتـيـــة لإلمــــارة وفــــــق منظومــــــــة infrastructure of the Emirate through an integrated متكاملـــــة تراعــــــي متطلبـــــات البيئــــة والصــحـــة system that takes into account the requirements of the environment, health and public safety in order والسالمة العامة بما يحقق رفاهية العيــش من خالل to achieve luxury of living through the optimal االستغالل األمــثـــل للمــــوارد المتاحة، ًوبناء عليـــه ,exploitation of the available resources. Accordingly عملنا جادين مستندين على مواردنا البشرية لتحقيـــق we have worked relentlessly, relying on our human resources to achieve the vision on the ground and in الرؤيــــة على أرض الواقع في مختلف المجــــاالت. .various fields
ومــع كــل عام نضـــع بصمـــة مميـــزة في كل مكـــان With each year, we leave a distinctive mark everywhere in the Emirate through constructive projects. We focus باإلمارة من خالل المشاريع البناءة ونركز على محـــور on construction and practice concern for human التشييد واالهتمام بصحة اإلنسان وسالمته ونتابع عـــن health and safety. We closely follow the progress of كثب سير العمل لتحقيق أهدافنا المرجـــوة. .work to achieve our desired goals
حرصنا على استمرارية تقديم المعلومة والمعرفة We have been keen on continuing to provide بأهم إنجازات الدائرة خالل العام المنصرم 2019 في information and knowledge about the department’s most important achievements in 2019 in our annual كتابنا االحصائي السنوي، لنضعه بحلة محدثة بين يدي statistical book. We place our report in its updated القارئ متضمنا معلومات تفصيلية في ارقــام مبوبة form in the hands of the reader to provide them with حسب القطاعات كما أبرزنا الجهود التي بذلتها كفاءتنا .detailed information divided in numbers and sectors We have also highlighted the efforts made by our لتحسين الحياة بــاإلمــارة واالرتــقــاء بها لتكون مدينة qualified teams to improve life in the Emirate and حديثة جاذبة للجميع. .promote it as a modern city attractive to all
نأمل ان نكون قد وفقنا في تقديم المعلومة المطلوبة We hope that we have succeeded in providing the والملبيـــة لحاجـــات مجتمعيــــة مختلفــــة بـــين دفتـي required information that meets different societal هــــذا الكتيــــب needs between the two covers of this booklet
عبد الرحمن محمد النعيمي Abdulrahman Mohamed Al Nuaimi’s مديـــــر عــــام دائــــرة البلديـــــة والتخطيـــــط Director General of the Municipality and Planning Department in Ajman 6 بعجمــــان 7 Statistical book 2019 الكتاب اإلحصائي Statistical book 2019 2019 الكتاب اإلحصائي 2019
Table of contents المقدمة Introduction المحتويات
كلمة رئيس الدائرة Chairman Foreword 4 إدراكــــا ألهــمــيــة الــبــيــانــات اإلحــصــائــيــة والمعلومات We realize the importance of statistical data and كلمة مدير عام الدائرة GD Foreword 6 فــي عــصــرنــا الــحــاضــر فــي مــجــال اعــــداد الـــدراســـات information in our time in field studies, scientific 8 Introduction والبحوث العلمية واستشرافات المستقبل، حرصت research, and future prospects. Therefore, the Ajman المقدمة دائــــرة الــبــلــديــة والــتــخــطــيــط بــعــجــمــان عــلــى إصـــدار Municipality and Planning Department has been keen الهيكل التنظيمي The organizational chart 10 كتيبها االحــصــائــي الــســنــوي فــي نسخته الثالثة .on issuing its annual statistical booklet in its third edition
ويــعــد هــذا الــكــتــاب ً استكمااللسلسة اإلحصائيات This booklet is a continuation of the series of statistics provided by the department each year to interested الــتــي تــوفــرهــا الـــدائـــرة كــل عـــام للفئات المهتمة، groups. We are presenting the general framework والــذي يمثل إطــارًا عامًا لكافة إنجازات الدائرة ويمنح قطاع الصحة العامة والبيئة Public Health and Environment Sector 12 for all accomplishments by our departments and الــمــطــلــع عــلــيــه مــن قــبــل الــمــؤســســات الحكومية ,provides all governmental and private institutions والــخــاصــة، ومــراكــز الــبــحــث والــبــاحــثــيــن والمهتمين ,research centers, researchers, interested students والطلبة والمراجعين كافة المعلومات المطلوبة. .and reviewers with all needed information قطاع تطوير البنية التحتية Infrastructure Development Sector 26
نأمل أن نكون قد وفقنا في وضع جهودنا المتواضعة We hope that we have succeeded in our humble فــي هــذا الكتيب الــذي بين ايديكم لتعم الفائدة. .efforts of creating this useful booklet قطاع سعادة المتعاملين Customer Happiness Sector 42
قطاع الخدمات المساندة Supportting Services Sector 54
قطاع المدير العام General Director’s Sector 58
9 8 Statistical book 2019 الكتاب اإلحصائي Statistical book 2019 2019 الكتاب اإلحصائي 2019
THE ORGANIZATIONAL CHART OF MUNICIPALITY & PLANNING DEPARTMENT - AJMAN
Sheikh Rashid Bin Humaid Al Nuaimi Chairman Abdulrahman Mohammed Al Nuaimi General Director
Strategy Office and Organizational General Director Office Projects & Investments Dept. Chairman's Office Legal Affairs Dept Excellence Dept. Internal Audit Office
Reception Sec. Lands and Government Coordination & Legal Investments Survey Quality & Performance Partnerships Housing Sec. Follow-up Sec. Cases Sec. Investments Projects Planning Management Sec. Projects Center Excellence management Strategic Sec. Sec. & Business & Initiatives Programs Sec. & statistics Sec. Planning Sec. Development Sec. Management Sec.
Eng. Khaled Moin Al Housani Dr. Eng. Mohammed Bin Omair Al Muhairi Eng. Noora Rashid Shattaf Khaled Ahmed Al Hosani Public Health and Environment Sector Infrastructure Development Sector Customer Happiness Sector Supportting Services Sector
Executive Director’s Office Executive Director’s Office Executive Director’s Office Executive Director’s Office
Environment Building Dept. Service Al Manama Agriculture and Food & Environment Management Roads & Planning & Public Health Center's Municipality Public Parks Dept. Laboratory Dept Development Dept. Location Infrastructure Survey Dept. Contracts & Smart Services Financial Dept. Dept. Dept. Public Human Information Dept. Purchasing Development Resource Affairs Systems Dept. Dept. Services Dept. Dept. Dept. Dept. Buildings Agriculture Environment Licenses Sec. Roads Sec. Health Planning & Lease Masfout Sec. Laboratory Sec. Sustainability Monitoring Sec. Studies Sec. Regulation Corporate Municipality and Environmental Procurement Systems HR planning Location Data Dept. Communication Dept. Sec. Sec. Planning Sec. base Management & Marketing Buildings Analysis Sec. preparation & Financial & Development Sec. Supervision & Dept. Drainage maintenance Sec. Planning & Engineering Gardens and Study, Research, Networks Sec. Urban Areas Budgeting Veterinary Monitoring Public Venues Sec. & Quality Sec. Environmental Renovation Sec. Sec. Monitoring Sec. Sec. City Service Training & Career Monitoring Sec. Lease Center Engineering Engineering Information Addressing and Contracts Sec. Tenders & Development Affairs Sec. Affairs Sec. Transportation Security & Sec. Numbering Sec. beddings Sec. Survey Sec. Public relation Sec. Network Sec. Electrical & Media Sec. Payments Sec. Food Laboratory Systems Sec. Food Sec. Waste Building External Monitoring Sec. Management & Material Lab Public Lease Centers Sec. Public Health & Personnel Mapping & Technical Administrative Public Higiene Sec. Urban Disputes Health & Environment Sec. Stores Sec. Smart Businesses Affair Sec. Support Sec. Corporate Services Sec. Solutions Accounts Infrastructure Observatory Sec. Settlement Environment Marketing Sec. Development Sec. Sec. Service Sec. Sec. Sec. Public Health Pest Control Sec. Customers Customers Salaries & Archive Sec. Natural Experience Insurance Sec. Services Sec. Assets Resources & Implementation Improvement Customers Paid parking Sec. Operations & Follow up Biodiversity Sec. Sec. Sec. Services Sec. Technical Sec. Support Sec. Knowledge Sec. 11 10 Statistical book 2019 الكتاب اإلحصائي Statistical book 2019 2019 الكتاب اإلحصائي 2019
2017
Environment Management and Development Department 2018
2019 ENVIRONMENTAL MONITORING PROCESS
2019 New Industrial Licenses Transaction achieved through Public Health and Environment (PHE) Online System 2019 1,560 401 824 Chemical & Hazardous material Release service 513
Industrial Monitoring Issue to Whom it may concern Certificate service(Environment) 460
Request for additional plastic Bags/ Boxes service 324 9,875 13,230 9,041 Medical waste treatment service 83
Hazardous waste investigation service 24 2019 2018 2017 Vehicle Permit Service ( Environment) 18
Clean Site Certificate 16
Environmental Consulting service 16
Approval of Environmental Services Companies service 11
Approval of Swimming Pool Service 9
ﺧﺪﻣﺔ ﻃﻠﺐ ﺣﺎﻭﻳﺔ Request for New Waste Bin 5
Approval of Chemical Materials Export service 4
Approval of hazardous Waste Treatment System service 3
Issue permit to draw water from marine environment service 1 13 12 Permit for Well Drilling Service 1 ﺍﻟﻤﺼﺪﺭ: ﺇﺩﺍﺭﺓ ﺗﻄﻮﻳﺮ ﺍﻟﺨﺪﻣﺎﺕ ﺍﻟﺬﻛﻴﺔ Source: Smart Services Development Dept 2017 2018 2019 14 Statistical book 2019 book 2018 Statistical Statistical st ial ast to s اإلحصائي اإلحصائي الكتاب الكتاب اإلحصائي ici alit 2018 2019 a tit o li i a soli ast a tit o ast o c tit to s ical ast k S B SS S B S i s o co cial ast to s o s ol a i at co a i s at 3 at ast otal iolatio s t as co acto s icl s so al o o s o a i s B ast a a t lic i i S c iolatio s iolatio s l a li ss ss l a li ss ss otal a i Statistical book 2019 book 2018 Statistical Statistical اإلحصائي اإلحصائي الكتاب الكتاب اإلحصائي
2018 2019
2019 2019 2018 2018 2017 2017
15 Statistical book 2019 الكتاب اإلحصائي Statistical book 2019 2019 الكتاب اإلحصائي 2019 2017
Quantity of solid waste received
2017 in the recycling plant (Ton) 2018 Public Health Department
2018 2019
Quantity of solid waste 10 2 9 7 7 7
received or composted (Ton) 2019 HEALTH MONITORING PROCESSES 18 2 828 Acreditation of the 18 27 197 fighting public health Number of 00 lesions companies 2 inspection visits 0 929 Percentage of wastes that have been disposed properly at facilities 181 1 1 8 10 1 7 0 8 Food exports 97 879 Certificate 1.00% 1.28% ﺍﻟﻠﻮﻥ ﺍﻟﺒﻨﻲ 2017 1.35% 1.03% 719 1.17% 1.02% ﺍﻷﺧﻀﺮ ﺍﻟﻔﺎﰌ Violations 1.04% 1.23% 0.48% 2018 ﺍﻷﺧﻀﺮ ﺍﻟﻐﺎﻣﺞ 2019 1.62% 7 2 9 Acreditation support 1.39% 1.37% companies (HACCP) 27 2 912 2 Jul Jun Health Release Number 2 8 9 7 9 Aug May for Food of alarms 8 1 1.04% 1.18% 1 98 Shipments 0.59% 1.66% Apr Valid 1 22 9 1.42% Sep 1.51% 12 209 Veterinary 9 Number of health 7 complaints "Field work of the certificate 1 1 7 1 80 0.76% 1.15% Department of Oct 20 Public Health 1.50% 0.69% Invalid 89 9 Mar 2 9 0 (sampling) " 1.23% 1.68% Number of 977 10 1 permits Confiscated food 2 2 0 and health 0.69% 1 Distribution Cars Nov 1.37% products 1.78% 11 1.34% 0.69% Schools 0 1 9 Feb 1.45% To whom 189 2 78 (Periodic it may concern Number of 7 inspection file) 28 0.85% 1 0 0 applications 1 Dec 1.27% 8 0 for workers' 2.10% 0.56% Facilities housing permit 1.34% Jan 1 1 8 1.59%
17 16 • •Source: Environment Management and Development Department 2017 2018 2019 18 7 7 80 928 1 0 10 2 2 10 8 9 Damage Statistical book 2019 book 2018 Statistical Statistical Passed for use 1 1 78 97 921 9 2 11 1 10 070 2 اإلحصائي اإلحصائي الكتاب الكتاب اإلحصائي 2 90 1 22 1 787 10 21 10 78 2018 2019 ES MONITORING PROCESS VETERINARY 19 2 9 Sheep Camel 191 2 9 Goats 190 2 902 Number of animal slaughtered in Ajman Central Abattoir in Ajman Central animal slaughtered Number of Cows Total • Total 9 Other 181 Homes Schools 2 0 72 8 9 121 19 201 •Source: Public Health Department Government circles Pest control campaigns Pest control 9 27 2 2 12 90 Trash barrels that have 11 879 1 872 29 0 0 Total been sprayed with pesticides ES PEST CONTROL PROCESS PUBLIC HEALTH 1 9 Stray dogs 7 9 7 88 9 89 12 7 18 1 9 7 8 101 12 22 2 2 18 1017 01 82 • Approval of Interior design Online System 2019 Online System Consultation inspection for site Consultation inspection Pest control services for houses the Shipments From Ajman Port licensed services for pet animals Approval Of Public Health Pesticide Issuance food destruction certificate Recovery of the Financial Deposit for
Statistical book 2019 Statistical Issuance of veterinary health certificate 2019 Health and Environment (PHE) Health and Issuance of health certificate for food export Issuance of health certificate To whom it may concern certificate (Health) To whom it may concern Issuance of release certificate for food shipments Issuance of release certificate Transaction achieved through Public achieved through Transaction اإلحصائي الكتاب اإلحصائي
Approval of supporting facilities for public health sector Approval of supporting facilities for public health
•Source: Smart Services Development Dept. 2019
2019 2019 2018 2018 2017 2017
19 2017 2018 2019 20 934 17,120 Statistical book 2019 book 2018 Statistical Statistical in food laboratory 15,002 la o ato i s sa l s total o oo o sa l 2,136 اإلحصائي اإلحصائي الكتاب الكتاب اإلحصائي otal o i o t 2018 2019 B S SS S o otio o s lti o ti sa l s Proficiency samples o ti sa l s 1 17 ? 5,913 1,860 Food and Environment Laboratory Department Laboratory Environment Food and Periodic Survey a l o al o lai s o ti Sa l s t Sa l s Total of Food of sample in food laboratory Total of Food of sample 218 230 1,619 • laboratory 2019 17 11 Ajman municipality Ajman municipality Sa l s i otal o sa l s t st i o sa l s 2019 •Source:Food and environment laboratory department Soil Sa l lastic a s tilis s acto i s ast os tics so c sa l s (Competency tests) 2 1 89 339 52 sa l s t i o t Statistical book 2019 book 2018 Statistical Statistical 1,625 o at o at Sa l s tal li ics at Sa l s oc ss at S Sa l s S a Sa l s a k at Sa l S i i ool at at otal o i o t la o ato i s sa l s la o ato i s sa l s o i o t otal اإلحصائي اإلحصائي الكتاب الكتاب اإلحصائي
32 2018 2019
308 400
2019 2019 2018 2018 2017 2017
21 Statistical book 2019 الكتاب اإلحصائي Statistical book 2019 2019 الكتاب اإلحصائي 2019 2017
2017 2018 s o ctio ic lt a lic a ks a t t
2018 1 1 92 219 119 2019
2019
o t s o cti ai t a c t a sactio s AGRICULTURE DATA la t
Soil o s S aso al lo s s B s s al il o ts Production o ctio la ai t a c t a sactio s
i o tal i o tal t s s s (ﻣﺘﺮ ﻣﻜﻌﺐ ﻡ 3 ) otal la t a a o t o i a at s S i t it l a tal oo B s s i i i atio lo s lo s t s t s la ts cc sso i s
o s tio
23 22 2017 2018 2019 1,414,090 PARKS DATA Statistical book 2019 book 2018 Statistical Statistical 12,126 26,809 61,056 Al Nassem 347,059 Al Helio Park Mushairif Park Al Hekma Park Number of parks visitors Number of 1,559,353 اإلحصائي اإلحصائي الكتاب الكتاب اإلحصائي 2018 2019 Safia Park 6,769 Alam Park 106,672 67,920 Mizari Park 128,251 Warqa’a Park 1,225,815 51,414 85,335 72,708 Sport Park Al Jurf Park 259,696 Al Rashidiya Park Ghabat Al Regayeb Park School visits 1,842 1,034 1,820 14,648 21,125 22,478 Public Schools Private Schools 11 11 15 Public parks ) 2 732,500 2 597,500 712,500 parks (m ( Area of public 10 10 10 yards 51 Community 2019 in parks 2018 Number of events Number of • ) 2 Statistical book 2019 book 2018 Statistical Statistical yards (m 2 33,500 33,500 33,500 ( Area of community اإلحصائي اإلحصائي الكتاب الكتاب اإلحصائي
2018 2019 •Source: Agriculture and Public Parks Dept.
2019 2019 2018 2018 2017 2017
25 Statistical book 2019 الكتاب اإلحصائي Statistical book 2019 2019 الكتاب اإلحصائي 2019 2015
2017 2016
la i a S a t t 2017 2018
2 2019 ( a o t a as o a i at k
a k k k k
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2017 o la lots acco i to t ai s i as o t cit o la lots acco i to t ai s i a cit 2018
2018 a 2019
2019 a a a a a a
B S a B S as o t as o t otal
otal lti s si tial s o cial s
c atio al a o cial s si tial s o istic s
c atio al a o istic s st ial s ic lt al s
st ial s ic lt al s
29 28 Statistical book 2019 الكتاب اإلحصائي Statistical book 2019 2019 الكتاب اإلحصائي 2019 2017
o la lots acco i to t ai s i a a a cit
2017 2018
2018 2019
2019 a a a iti t la Bordering a Land o s t i i Sit la iss the service route a
B S as o t
t i i otal the land level ic lt al s o cial s
c atio al a o istic s Auditing ground bridges level Auditing the external gate level st ial s si tial s c oi t coo i at s
31 30 • •Source: Planning and Survey Department and Location Information Systems Dept. Statistical book 2019 الكتاب اإلحصائي Statistical book 2019 2019 الكتاب اإلحصائي 2019 2017
2017
89 2 278 2018
2019 2018 2019 a sactio ac i t o o il 1 1 8
2019 1 7 181 8 07 1 2 2 190 7
ick t s ic o lo io s 2 12 12 12 1 2 0 1 2 8 1 80 t a ki o o a 70
1 1 1 1 7 i i al a ki ca 7
7 1 1 1 o o at a ki ca 2 2 2 t a ki o i i als 1 1 009 2 2 2 1 09 si t s ist atio 1 ca o local 8 1 98 802 7 8 802 7 8 1 978
o l it t i atio 1 0 72 0 8 8 12
33 9 32 2019 Statistical book 2019 2019 Statistical book 2019 الكتاب اإلحصائي الكتاب اإلحصائي o lic s s ist icts 2017 B il i a t t
2017 2018
2018 2019 otal ss B il i ic s s
2019 o a S ctio ﺍﻟﻘﻄﺎﻉ ﺍﻟﺸﻤﺎﻟﻲ o t S ctio
ﺍﻟﻘﻄﺎﻉ ﺍﻻﻭﺳﻂ ast S ctio ﺍﻟﻘﻄﺎﻉ ﺍﻟﺸﺮﻗﻲ it t al S ctio st S ctio ﺍﻟﻘﻄﺎﻉ ﺍﻟﺠﻨﻮﺑﻲ So t S ctio
a a a a
c o ct S l a a a
B S
as o t
35 34 Statistical book 2019 الكتاب اإلحصائي Statistical book 2019 2019 الكتاب اإلحصائي 2019 2017 2019
2017 New Buildings permits Issued in Ajman Classified By Type Building Licenses issued, classified by License Type in the Emirate of Ajman 2019 2018
2018 2019
2019 2,572
719 801 894 Villas
428 249 352 Residential and Commercial
Others Annexes Renewal New 30 22 53 :Commercial Buildings 844 181 425 1,122 Shops, Shopping Centers 16 11 13 Mosques 2019
2 3 2 Licenses Issued For New Buildings By Type Of Educational Building Use In The Emirate Of Ajman In 2019
- 1 1 Health Building Residential buildings Non-residential buildings 37 33 38 Industrial premises
7 5 1 Government Buildings Licenses Buildings Built-up area (m2) Licenses Buildings Built-up area(m2)
56 24 141 Others
37 1,112 1,257 1,570 Total 1,012 1,150 928,551.48 103 130 392,021.6 36 Statistical book 2019 الكتاب اإلحصائي Statistical book 2019 2019 الكتاب اإلحصائي 2019 2017
Number of Issued Reports from BML
2017 2018
2018 Total 2019
Dec Nov Oct Sep Aug Jul Jun May Apr Mar Feb Jan
2019 Issued Maintenance Permits Certificates Of Achievement Issued In The Emirate Of Ajman 27,884 2,296 2,310 2,511 2,247 1,972 2,201 1,735 2,379 2,364 2,489 2,439 2,941
149 343 339 Dec Nov Oct Sep Aug Jul Jun May Apr Mar Feb Jan 1,278 1,235 1,792 38,730 2,749 2,921 3,063 2,703 2,789 3,349 2,550 3,481 4,081 3,718 3,419 3,907
Dec Nov Oct Sep Aug Jul Jun May Apr Mar Feb Jan Issued Demolition Permits 42,292 3,427 3,479 3,425 3,077 3,383 3,390 2,960 4,129 3,796 3,701 3,530 3,995
28 26 41
Temp. Certificates Certificates of Achievement of Achievement 17 1,261
Public Projects Implemented Under The Supervision Of The Municipality 1 6 8
39 38 •Source: Building Dept. Statistical book 2019 الكتاب اإلحصائي Statistical book 2019 2019 الكتاب اإلحصائي 2019 2017
2017
2019 2018
Location Information Systems Dept. Transaction achieved through
2018 AMAR Online System 2019 2019
Final Accomplishment certificate 2 287
2019
NEW Building Permit 1 998
Architectural and construction 1 2 modifications on building Permit Number of maps and geographic data requests Number of the main Geo-classes in Ajman Whom it may concern 1 007
Add on Existing Building Permit 1
167 174 11 9 8 Renewal Building Permit 1
Request for residential land 09
Existing Building Permit 71 Number of addressing requests Initial Accomplishment certificate 0 Type of transaction Number of beneficiaries 180 from the Spatial Data Change building permit contractor
Building Permit Cancelling 20
Change building permit consultant 70 Name of the building Building labels Street labels 101 73 115 Structural Audit 2 0 0 16 3,345 328
40 1,433 3
• 41 •Source: Smart Services Development Dept. 40 Statistical book 2019 الكتاب اإلحصائي Statistical book 2019 2019 الكتاب اإلحصائي 2019
2017
o o at o icatio a a k ti a t t 2018
2019 S
t ssa s s ic
Soci tal i itiati s
2019 2018 2017 ts
43 Statistical book 2019 الكتاب اإلحصائي Statistical book 2019 2019 الكتاب اإلحصائي 2019 2017
2017 COMPLAINTS 2018
2018 2019
Complaints received
2019 Updates of the department posted on its website in Arabic / English
101 42 500 9,966 9,973 9,998
The updates of the department Complaints that has not posted on social networks been handled yet 16 842 661 605 Objection Notification 0
The updates of the department Complaints transformed published in daily newspapers into suggestions 2 103 533 604 The complaints that were handled 9,758
Not relevant 190
• •Source: Corporate Communication and Marketing Department Statistical book 2019 الكتاب اإلحصائي Statistical book 2019 2019 الكتاب اإلحصائي 2019 2017 681
2017 585 2018
597 Service Center’s Dept.
Number of main Number of Within Smart and 2018 754 online systems 2019
services provided Transactions achieved Average time (min.) 6 162,672 248,371
2019 Jan 7 91,219 Feb Waiting 84,684 9 87,157 Mar 573 00:13:10
Apr 00:04:29 125,024
00:02:51 Within Walk In May 2019 570 13,995 48 Total number Certificates issued Jun 52 27 of transactions 93,247 in Service 12:00 Serving Center’s Dept. 10,141 in the organization 2019 Jul 673 49 11:00 13:00 00:05:26 7,443 2 00:04:04 Aug 10:00 14:00 14,527 344,910 0:03:36 Sep 397 • 41 09:00 •Source: Smart Services Development Dept. Oct Nov Dec 08:00 21 07:00 753 705 536 619 • Average number of 4 customers per hour •Source: Location Within Call Centre o atio S st s t 3,292
ﻣﺆﺷﺮ ﺍﻟﺴﻌﺎﺩﺓ ﻋﻦ ﺑﻴﺌﺔ ﺍﻟﻤﺮﻛﺰ Level of happiness in terms Service happiness of service employees General happiness of center environment index Happiness index index
96% 98% 98% 98%
47 46
• •Source: Service Center’s Dept. Statistical book 2019 الكتاب اإلحصائي Statistical book 2019 2019 الكتاب اإلحصائي 2019 2017
2017 2018 as o t ici alit t l a a a ici alit t
2018 2019 a
2019 a
S i aiti S i aiti 00:06:26 00:15:00 00:06:26 a ti i o ai 00:15:00 a ti i a 00:07:33 00:12:49 s ic s o i 00:05:54 00:02:56 ti cat s iss i as o t 00:06:00 00:01:00 00:03:00 00:01:00 ici alit t l • 12:00 12:00 11:00 13:00 11:00 13:00 •Source: Location 10:00 14:00 10:00 14:00 ﻓﻲ ﺍﻟﺴﺎﻋﺔ ﻓﻲ ﺍﻟﺴﺎﻋﺔ o atio S st s t S a o a o 09:00 o 09:00 ct c sto s o a sactio s ac i c sto s o o 08:00 08:00 c 07:00 07:00
S ic a i ss i a i ss i al a i ss i S ic a i ss i a i ss i al a i ss i o s ic lo s o s ic lo s o ai s ic s o i o a sactio s ac i 49 48 • • •Source: Masfout Municipality Dept. •Source: Al Manama Municipality Dept. Statistical book 2019 الكتاب اإلحصائي Statistical book 2019 2019 الكتاب اإلحصائي 2019 2017
2017 Ajman 2018
Family housing Lease Regulation Department
Electronic 2018 2019 Within Foreigners Nationals service center
2019 Housing staff Housing workers Investment 19 9 10 2019 Transaction achieved through 179 TASDEEQ System 2019 Total Certified Rent Contract in Ajman, Masfout and Manama 97 0 179 7 2 8 Residential contract new 8 119 1 1 282 2 8 Commercial contract new 2 07 7 9 7 0 Property Registration 9 7 8 8 8 27 8 7 1 8 229 02 Residential contract Renew 1 9 7 218 Number of certified complaints contracts 1 Commercial contract Renew 10 0
Residential Contract cancellation 9 7 Total 819 Comercial Contract cancellation 8 7 7 8 1 9 82 97 7 0 2,248 2,364 2 91 Total of Certified Rent Contracts in Ajman City 88 7 70 101
Issuing benefit certificates Residential Commercial in order to recordand complaints document rent contracts contracts 1,587 1,634 1,960
2 27 2 270 28 102 Issued benefit certificates Commercial complaints contracts 661 730 953 51 50 18 2 087 22 2 9 8 7 27 121 80 28 Statistical book 2019 الكتاب اإلحصائي Statistical book 2019 2019 الكتاب اإلحصائي 2019 2017 1,030 634 490 274
2017 Masfout Manama 2018 12 465 3 143
2018 Nationals 2019
Family housing Family housing
2019 493 417 499 60 488 1,042 1,099 975 13 16 12 0 4 1 152 24 Foreigners Commercial Housing staff Commercial Housing staff 428 128
78 Within 13 service center 137 367 445 124 1,448 1,568 1,483 638 559 677 211 32 Electronic Total of Certified Rent Total of Certified Rent Contracts 234 Contracts in Masfout City in Manama City 105
64 129 16 Housing workers Investment Housing workers Investment 322 386 113
4 3 4 16 0 23 0 3 5 4 0 1 2 0
386 53 129 52 •. •Source: Lease Regulation Dept Statistical book 2019 الكتاب اإلحصائي Statistical book 2019 2019 الكتاب اإلحصائي 2019
2017
Smart Service Development Department 2018
ﻋﺪﺩ ﺍﻟﺪﺭﺍﺳﺎﺕ ﻭﺍﻟﺒﺤﻮﺙ ﻟﺤﻠﻮﻝ ﺍﻷﻋﻤﺎﻝ ﺍﻟﺮﻗﻤﻴﺔ
Number2019 of Researches & Studies of Digital Solutions Percentage of Integration The percentage of main in Government services system availability
17
20
Percentage of Adaptation 17 of Digital Serveries
98 98 99 ﻋﺪﺩ ﺯﻭﺍﺭ ﺍﻟﻤﻮﻗﻊ ﺍﻻﻟﻜﺘﺮﻭﻧﻲ ﻟﻠﺪﺍﺋﺮﺓ Number of website visitors
10 079 10 800 2 91
2019 2018 2017
55 54 • •Source: Smart Services Development Dept. Statistical book 2019 الكتاب اإلحصائي Statistical book 2019 2019 الكتاب اإلحصائي 2019 2016 2017
TRAINING 2017 2017 2018 Human Resources Department
2018 2018 Training Hours 2019
2019
Participants in the EMARATIZATION training programs
Leadership Leadership Leadership
1,442.5 Supervisory Supervisory Supervisory Leadership Leadership Leadership
Supervisory Supervisory Supervisory Support Support Support
Support Support Support
Number of training (internal capacity investment program)
57 56 • •Source: Human Resources Dept. Statistical book 2019 الكتاب اإلحصائي Statistical book 2019 2019 الكتاب اإلحصائي 2019
2017
St at o o at c ll c a t t 2018
2019 PARTNERSHIPS SURVEY RESULTS
otal o t a t t s a t s
Suppliers Customer
a k isito s o Satis actio
2019 2018 2017
59 58 • •Source: Strategic and organizational excellence dpet. Statistical book 2019 الكتاب اإلحصائي Statistical book 2019 2019 الكتاب اإلحصائي 2019 2017
o cts st ts t 2018
o o l t o cts 2019
النسخة الرقمية من الكتاب اإلحصائي 2019 متوفرة للتحميل عبر الموقع الرسمي لدائرة البلدية والتخطيط- عجمان Statistical book 2019 digital version available for download in Ajman Municipality website:
•Source: Projects & Investments Dept.
61 60 Statistical book 2019 الكتاب اإلحصائي Statistical book 2019 2019 الكتاب اإلحصائي 2019
إدارة االستراتيجية والتميز المؤسسي - دائرة البلدية والتخطيط - عجمان لمالحظاتكم واستفساراتكم يرجى التواصل معنا من خالل العناوين التالية: البريد اإللكتروني: [email protected][email protected]_ هاتف: 06-7012346 جميع الحقوق محفوظة لدائرة البلدية والتخطيط 2019©
Strategic and Organizational excellence department - Municipality and Planning Department - Ajman For Any comments and inquires, please contact us on the below details: Email: [email protected] Tel: 06-7012346
©2019 Municipality and Planning Department. All rights reserved تعزيز الطباعة المستدامة ً ﺗﻨﻔﻴﺬ ا ﻟﺮؤﻳﺔ ﺻﺎﺣﺐ اﻟﺴﻤﻮ ﻣﺤﻤﺪ ﺑﻦ راﺷﺪ آل ﻣﻜﺘﻮم، ﻧﺎﺋﺐ رﺋﻴﺲ اﻟﺪوﻟﺔ رﺋﻴﺲ ﻣﺠﻠﺲ اﻟﻮزراء ﺣﺎﻛﻢ دﺑﻲ رﻋﺎه واﻟﻬﺎدﻓﺔ ﻟﺘﺸﺠﻴﻊ أﻓﻀﻞ اﻟﻤﻤﺎرﺳﺎت ﻓﻲ ﻣﺠﺎل ا ﺳﺘﺪاﻣﺔ ﺗﻢ اﻋﺘﻤﺎد اﻟﻤﻌﺎﻳﻴﺮ اﻟﺘﺎﻟﻴﺔ ﻓﻲ ﻃﺒﺎﻋﺔ ﻫﺬا اﻟﻜﺘﺎب
Promoting sustainable printing Under the patronage of Sheikh Mohammed Bin Rashid Al Maktoum Vice-President and Prime Minister of the United Arab Emirates and Ruler of Dubai, encouraging the best practices of sustainability in the Nation, this publication is following these printing standards.
نستخدم الورق المعتمد من We use PEFC certified paper PEFC )PEFC( هو اختصار لبرنامج التصديق على إصدار PEFC, is the Programme for the شهادات الغابات، والذي يلبي متطلبات االستدامة ,Endorsement of Forest Certification بشأن الحصول على األخشاب من المصادر التي meets the sustainability requirements to تخضع للرقابة. ويعزز أيضًا ممارسات علم إدارة .obtain wood from controlled sources الغابات الجيدة. .Promoting good forestry practice
نحن نستخدم الحبر النباتي We use vegetable ink The sustainable practice of the vegetable إن التطبيق المستدام الذي يتــم استخدامــه ink, which makes easy to remove during the في الحبر النباتي يسهل إزالتـه أثنـــاء عمليــــة إزالة األحبار. مما يعني بأنه يتطلب طاقة أقـل de-inking process. What this means is that إلعادة تدوير كل مادة، وبالتالي ينتج عن هذه ,less energy is required to recycle each item العملية تأثير بيئي أقـل. .resulting in a smaller environmental impact اﻟﻜﺘﺎب اﺣﺼﺎﺋﻲ Statistical book