Resource List Correct As at 25/01/21
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Resource list correct as at 25/01/21 Topic Dorset Council area Bournemouth, Christchurch and Poole area Covid 19 • - COVID-19 helpline leaflet • - COVID-19 and Emergency Local Assistance(ELA) • - Dorset energy advice during COVID-19 • - your finances during COVID-19 • - looking after your physical and mental health • - managing stress and worry • - young carers groups • - free COVID-19 masks for carers. Test and Trace Support Payment: If you have been told to self-isolate and are on low income or benefits you may be entitled to the Government's NHS Test and Trace support payment. Apply for a £500 one off self-isolation payment. Find out about the NHS Test and Trace support payment for employed or self-employed people who have been told to self-isolate. Dorset Council Covid-19 Community BCP Council Covid-19 Community Response Helpline, including help with Response Helpline including help with collecting medicine or help with food collecting medicine or help with food poverty complete our on-line form call the poverty, 0300 123 7052. Online form: local helpline on 01305 221000 https://togetherwecan.bcpcouncil.gov.uk/s ervices/carepackageapplication/ Carers Carer Support Dorset: first point of contact CRISP Carers’ Resource Information and for advice, support, carers card registration, Support for Bournemouth, Poole and sign posting, training, peer group, activities Christchurch residents 01202 458204 or and more Contact BCP Council by calling 0300 123 https://www.carersupportdorset.co.uk/ 7052. Find more details here. 0800 368 8349 Carers Case Workers for Adult Carers based at localities/specialist sites. Contact via AAT (Adult Access Team) 221016 Mon-Fri PramaLIFE https://www.pramalife.org/support-for-carers. Carers support groups https://www.pramalife.org/pramalife-groups), Carers befriending and mentoring service 07939 001274, respite and sitting service 01202 207300 or Friendship line 01202 022987. Resource page for carers about hospitals: https://www.carersupportdorset.co.uk/resource-centre/hospitals-working-with-carers/ Dorset Mental Health Carer’s Project: 01305 340045 or 01202 373305 [email protected] Carers UK: 0808 808 7777 https://www.carersuk.org/ Leonardo Trust an independent charity set up in 2001 to help people in Dorset who are voluntary carers for sick or disabled relatives or friends. 01202 698325 [email protected] Crisis support Samaritans whatever you’re going through, you can call any time from any phone for free 116 123 or email [email protected] Report a concern about an adult to Adult Reporting a concern about an Social Care and Safeguarding. If you have a adult/safeguarding concerns concern about an adult being abused or Bournemouth: 01202 454979 neglected call 01305 221016 during office Christchurch: 01202 454979 hours. Call 01305 858250 for the Out of Poole: 01202 633902 Hours Service if it is outside of normal office https://www.mylifemycare.com/contact- hours. The out of hours telephone lines are us/abuse open from 5pm to 8am Monday to Thursday and from 4pm Friday to 8am Monday. Tel: 01305 858250 Adult Social Care team 01305 221016 or Adult Social Care Contact Centre - Phone: email [email protected]. 01202 123654, Monday to Thursday 8:30am to 5:15pm and Friday 8:30am to 4:30pm. Email: [email protected] ov.uk https://www.mylifemycare.com/Contact- us Out of hours is open Monday to Thursday from 5pm to 9am and from 4pm Friday to 9am Monday is for adult social care. 0300 123 9895. Connection 24/7 mental health helpline 0300 123 5440 or via 111 Connection: Dorset's 24/7 mental health helpline (dorsethealthcare.nhs.uk) You First domestic abuse service freephone 0800 032 5204 or [email protected]. (Please note calls to 0800 numbers may appear on itemised phone bills). Victim Support provides emotional and practical help to victims of crime in Dorset. 0300 3030 163 Mon – Fri 9am – 6.30pm. Free confidential service. Stars offers one to one support, free of charge for anyone, of any age or gender who lives, works or studies in Dorset who has experienced any form of sexual violence at any time in their life. T: 01202 308855. Mens advice line T: 0808 8010327. https://mensadviceline.org.uk/ Mankind Initiative helpline 01823 334 244 can provide advice and support to anyone at risk of experiencing domestic abuse. Available week days 10am – 4pm. Samaritans: National number: 116 123 Community Front Rooms: Shaftesbury, Wareham & Bridport. Thurs-Sun. 3.15-10.45pm https://www.dorsethealthcare.nhs.uk/access-mental-health/communityfront-rooms The Retreat: Dorchester & Bournemouth. 365 days 4.30pm-midnight The Retreat (dorsethealthcare.nhs.uk) Crisis payment: If all options have been explored please contact 01202 633713, Crisis payments advice for further advice and information. Our lines are open Monday to Friday 9:00 to 12:30 and 13:30 to 16:00. LGBT+ Galop – LGBT + anti-violence charity. Helpline: 0800 999 5428 week days – see website. http://www.galop.org.uk/ Local Authority Website ‘Our Dorset’ Adult Social Care website Bournemouth Christchurch and Poole https://adultsocialcare.dorsetcouncil.gov.uk Council: / https://www.bcpcouncil.gov.uk/home.aspx 01305 221016 Mon – Fri 8.30am – 5.00pm Main Dorset Council website: https://www.dorsetcouncil.gov.uk/ Hospital support/transport Home First information Dorset HealthCare NHS University Trust https://www.dchft.nhs.uk/patients/Pages/Home-First.aspx Triangle of care leaflet by Dorset HealthCare NHS University Trust Visiting hospitals advice: https://www.dorsethealthcare.nhs.uk/coronavirus- 1/hospitalinpatient-visitors Bereavement support Cruse bereavement https://www.cruse.org.uk/ T: 0808 808 1677 will support you after the death of someone close. Tricuro end of life care – providing care and support for people who are in their last few hours or days of their life as well as those with a terminal condition which has become advanced. T: 0300 330 1202 https://www.tricuro.co.uk/services/care-at- home/homecare-services/ Dorset Open Door, a bereavement service. A partnership between charities, health and care organisations. T: 01305 361 361 dhc.dorsetopendoor.nhs.net. Monday – Friday 9.30am – 4.30pm. Age UK https://www.ageuk.org.uk/information-advice/care/helping-a-loved-one/my- caring-role-has-changed/ 0800 678 1602 8am – 7pm 365 days a year Housing, Council Tax and Council tax advice to include exemptions BCP Council Housing early prevention to homelessness and discounts. Contact information prevent possible eviction and • Stour Valley and Poole Partnership homelessness: 01202 633819 – East Dorset: 0345 034 4569 [email protected] • Stour Valley and Poole Partnership - North Dorset: 0345 034 4569 Council Tax: • Purbeck area: 01929 557357 https://www.christchurch.gov.uk/council- • Weymouth and Portland: 01305 tax/council-tax-payments/pay-your- 211970 council-tax.aspx • West Dorset area: 01305 211970 Email: [email protected] Tel: 0345 034 4569 Dorset Council homelessness and housing Bournemouth homelessness advice: advice: Weymouth and Portland, West 01202 451467 Dorset, North Dorset: 01305 251010 East https://www.bournemouth.gov.uk/Housin Dorset: 01202 228947 Purbeck: 01929 g/homelessness/i-am-homelessor-at-risk- 557370 of-homelessness/iam-homeless-or-at-risk- https://www.dorsetcouncil.gov.uk/housing/ of-homelessness.aspx homelessness/are- Christchurch homelessness advice: 01202 youhomeless.aspx#contact 795213 https://www.christchurch.gov.uk/housing/ Housing Register: homelessness/are-youhomeless.aspx https://www.dorsethomechoice.org/Dorset Poole homelessness advice: 01202 633804, HomeChoice/home.aspx (or 0800 506050 outside of normal office hours) https://www.poole.gov.uk/housing/homel ess-or-at-risk-ofhomelessness/request-a- housing-needs-assessment/ Housing Register: https://www.dorsethomechoice.org/Dorse tHomeChoice/home.aspx First Point Dorset 0330 123 2550 https://theyoutrust.org.uk/service/homelessness/dorset-firstpoint-housingand- community/ Shelter (housing and homelessness advice) National helpline (365 days a year): 0808 800 4444 https://england.shelter.org.uk/get_help Bournemouth office (restricted availability): 0344 515 1400 https://england.shelter.org.uk/get_help/local_services/bournemouth Wellbeing Volunteer Centre Dorset 01305 269214 [email protected] Help and Care, social prescribers, coaching https://www.helpandcare.org.uk/ 0300 111 3303 Steps 2 Wellbeing, They accept self-referrals, or referrals from GP’s and other health professionals. See the website www.steps2wellbeing.co.uk. West: 0300 790 6828. Bournemouth 0300 790 0542. Poole/Purbeck/East 0300 123 1120. [email protected] LiveWell Dorset https://www.livewelldorset.co.uk/ 0800 840 1628 / 01305 233 105 Monday to Friday 9.00am – 6.30pm. NHS Every Mind Matters Feeling anxious? Simple breathing exercises could help - search Every Mind Matters, ttps://www.nhs.uk/oneyou/every-mind-matters/anxiety/ Recovery Education Centre (REC) courses Mindful Living, Coping in a Crisis, Understanding Depression and Anxiety. They accept self referrals. Contact 01202 584478 or e-mail [email protected] Wessex Cancer Trust for people whose lives are affected by cancer, counselling and support Contact 01202 315824 or e-mail [email protected] Mental Health Dorset Health Care overview of support: https://www.dorsethealthcare.nhs.uk/access- mental-health Recovery Education Centre (REC) This is a partnership project between Dorset HealthCare and Dorset Mental Health Forum. The REC brings together peer specialists with lived experience of mental health challenges and health professionals. There are no face-to-face REC courses running at the moment however a range of podcasts, videos, and webinars. These digital developments focus on promoting the ways people experiencing mental health challenges, their family or carers can support their own mental health and wellbeing through their experience of COVID-19. Resources and contact details for the Recovery Education Centre can be found at https://www.dorsethealthcare.nhs.uk/patients-and-visitors/our-services-hospitals/mental- health/recovery-education Rethink Carers support for people who look after someone living with mental illness.