Shropshire Choices Support Finder 2018/19 Adult Care and Support Services
Helping you to make the right choice to remain independent and stay well.
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The Uplands is owned and operated by Marches Care Ltd, part of the Marches Care Group. Contents 3 47 57 51 51 52 52 52 61 59 45 45 45 45 49 49 50 50 48 48 44 44 46 52 45 49 49 44 57 All the listings in this publication with homes care homes, care of Adult Social Care? nursing and home care providers are supplied by by supplied are providers and home care nursing neither and (CQC) Commission Quality Care the Choices can be held Council nor Care Shropshire information The omissions. or errors any for liable contained in this Support Finder was correct at the time of going to print. The inclusion of homes and agencies in this for advertisements Support does not act as an endorsement or Finder Council. Shropshire by recommendation 48 Top-ups Running out of money Seeking financial advice Useful contacts Choices Shropshire nursing Care homes and care homes with Assistant in as a Personal to work Want homes checklist Care Index 69 Money Matters Financial assessments care own your for Paying say your Having Making It Real area in your Finding care Local contacts home listings Care someone for I care Support Service Carers (CERS) Service Response Emergency Carers Carers Young Direct NHS Carers those supporting disabled for Resource children be entitled to may you Additional income Budget Personal Managing your Healthwatch Shropshire services care Inspecting and regulating and Customer compliments, comments complaints solicitors can help How 7 7 7 6 9 4 11 27 21 21 15 33 14 14 14 16 41 41 19 19 25 25 25 17 39 39 18 43 10 28 28 28 26 30 20 12 15 14 18 19 40 40 39 24 on Customer Services Council’s call Shropshire of charge, free copies of this Support Finder, obtain extra To 0345 678 9000 or email [email protected] NHS Continuing Healthcare care End of life agency checklist Home care providers Home care www.shropshirechoices.co.uk For additional local information and support, visit www.shropshirechoices.co.uk Leaving hospital Leaving Assistants (PAs) Personal Specialist care and support disabilities and autism Learning and physical Let’s Talk Local Talk Let’s support Planning your Support options Sensory Impairment Service misuse Alcohol/drug Mental health Dementia care checklist dementia care Residential Getting the help you need Getting the help Adult Social Care Concessionary travel schemes Concessionary travel independent I want to stay Equipment, gadgets and adaptations Technology Assistive Advice and advocacy support Advice and advocacy Social and physical activities Social and physical Travel and mobility Travel Community transport safe Staying property your Protecting abuse? Concerned about checklist Technology Assistive home easier in the Making life community In your and wellbeing health Your Choices Shropshire community in your Safety home Your Council Shropshire from Welcome this SupportFinder by covered Areas Shropshire Healthy Social prescribing falls preventing talk about the F-Word: Let’s Books on Prescription libraries: Shropshire Newport | Whitchurch | ellington Donnington | W | Bishop’s Castle Bishop’s | elford elford T Oswestry | | Shrewsbury Shrewsbury operating largest Care Coverage Servicesindependent care provider, is Shropshire’s care homes on a not for profit basis the throughout county mainly for older people. Bridgnorth Market Drayton Drayton Market Andy Begley of Adult Services Director Council Shropshire You can find out more about can find out more You visiting Shropshire Choices by to find support in your area www.shropshire.gov.uk/shropshire-choices Tel: 0345 678 9044 Tel: Email: [email protected] www.shropshire.gov.uk Web: of Contact: 0345 678 9044 First Point Email: [email protected] www.shropshire.gov.uk Web: information and advice they need as quickly and quickly need as they and advice information via to us either possible and speaking easily as of our Let’s Contact, or one of Point our First good place to start. sessions is a Local Talk Our Shropshire Support is another way Finder to help information people can find where them. This right for them get the support that’s is full of support services, voluntary Directory solutions and community-based organisations to help you Shropshire across available that are as want as well you one lead the lives or a loved It is designed independence. maintain or regain can find so that you help and advice you to give support needs for to meet any way own your and care. also provides Our Shropshire Choices website of sources about a wide range information of help and support, including independent about and information financial information also homes and housing options. It can care independent; getting out help with keeping health and wellbeing; safe; and about; keeping opportunities and volunteering employment and being a carer. hope that our Shropshire Support Finder We you provides and Shropshire Choices website the information with for, care or the person you support find the you and advice to help you need. Welcome to the to the Welcome of edition 2018/19 Shropshire our annual Search for care at www.carechoices.co.uk Welcome from Shropshire Council Council Shropshire from Welcome Support and social care Finder, which provides across adults and carers, for health information the county. important it is how and understand know We and to live independent people to remain for well and safe they want and remain the lives is to ensure our priority This is why longer. for support, get access and those who you that you and activities as soon as to the right services in your residents active possible and remain community. and innovative some exciting has seen This year and health, which in adult social care projects digital technology such with includes working devices and as smartwatches, voice-activated or adapted messaging apps that can be used needs to support the health and social care had a huge We’ve people. of vulnerable part 65 to take over volunteers demand from launched to test in a new pilot scheme we’ve to date has been these devices and feedback positive. extremely also saw the launch of our first national We which saw hundreds Conference Severn TECH the county across of people and organisations technology and the UK attend to look at how can You the better. for can change peoples’ lives and projects about these exciting find out more at Conference Severn the TECH www.shropshire.gov.uk/news closely with our voluntary, continue to work We health partners and community and social care and integrated more our services are to ensure closely together we more joined up. By working health and social rounded a more can provide in locations near to where you, service for care can help you we together, By working live. you to without having longer, for well to remain and health become dependent on social care in the long-term. intervention want people to find the we In Shropshire
Welcome from Shropshire Council 4 Shrewsbury | Telford | Wellington | Whitchurch Bridgnorth | Oswestry | Donnington | Newport Market Drayton | Bishop’s Castle Coverage Care Services is Shropshire’s largest independent care provider, operating care homes on a not for profit basis throughout the county mainly for older people. Areas covered by this Support Finder Home care providers n All regions 33
Care home listings n North Shropshire 61 n Central Shropshire 63 n South Shropshire 67
Care homes with nursing listings n North Shropshire 62 n Central Shropshire 65 n South Shropshire 68
Contains Ordnance Survey data © Crown copyright and database right 2014
This Support Finder is available electronically at www.carechoices.co.uk. There is Alternative formats also a Browsealoud option for those requiring the information in the spoken word.
Representing and supporting Care Providers in Shropshire, Telford & Wrekin We are committed to supporting, developing & promoting the provision of high quality social care in Shropshire and Telford & Wrekin To help deliver excellence we:
Work in partnership with Help individual local authorities, CCG’s and Keep members updated members with business others, representing members on legislative, policy systems and regulatory to help shape and develop and best practice compliance the sector developments SPIC works in a way that safeguards those who may need or use care services and supports Develop and provide its members to deliver services Promote the high quality training for Provide a DBS that place people’s rights at the development of staff & the care workforce opportunities in the (pre-employment centre of their decision making. care sector. check) service Contact us Tel: 01743 860011 Email: [email protected] SPIC is a not for Website: www.spic.co.uk pro t company App:
To access information about community groups, clubs, societies, organisations, and much more, visit the resource directory on www.shropshire.gov.uk/shropshire-choices-directory
6 Search for care at www.carechoices.co.uk to find support in your area Your health and wellbeing 7 . y or t .uk ec o tion .c e e Dir c ou need es ma or es wn decisions t esour ers y ers da e tt echoic our o y local inf s on and wher ’ t ing y s and up e? Join our R w opshir e please ring 0345 678 9044 ha oney ma ak ualit vic ind the answ Helping others Keeping saf Q W F M M .shr 3 3 3 3 3 3 3 or ne w er f w vide a ser ther advic o w witt T isit or fur ou pr V F Do y ok and o eb ac w us on F ollo F t o . t ell emain ou t o r y w enden e t e the righ elping y receiving support as a carer; support as a carer; receiving advice; housing support to find local and social activity how groups; and can be a part of local voluntary you how and community organisations; in your safe to remain advice on how community. indep and sta H mak choic Please visit the site at www.shropshire.gov. Please visit the site uk/shropshire-choices Shropshire_Choices_Card_Mar17_Final.qxp_Layout 1 29/03/2017 10:07 Page 1 • • • • • stop smoking specialists, including practice practice stop smoking specialists, including pharmacists and school nurses, midwives, in almost all nurses. The service is available pharmacies, as many as well GP surgeries, hospitals and selected community venues, successful. By using and is very supermarkets, a combination of stop smoking medicine and Help2Quit, specialist help and support from to likely times more up to four individuals are than when trying to free successfully go smoke quit without support. uses electronic 1 in 20 adults now Around they are not risk free, Whilst they are cigarettes. to be less harmful than smoking and considered to quit who want to use e-cigarettes smokers Help2Quit. to contact encouraged smoking are Help2Slim is important for weight Maintaining a healthy Shropshire Choices Choices Shropshire information offers about and advice Many of us feel our lifestyles our lifestyles of us feel Many should be healthier and has been Shropshire Healthy designed with this in mind. how to stay independent in your home; in your independent to stay how assistants; personal care independent financial advice; and support needs; care options for Help2Quit Help2Quit is the local stop smoking service in by support delivered free It offers Shropshire. Help2Change support delivered free Help2Change provides specialist Help2Change advisers in a range by pharmacies, including GP surgeries, of venues, hospitals and supermarkets community venues, in Shropshire. The aim is to help anyone who wants to make who wants to make The aim is to help anyone on information providing changes by positive health people’s to improve the support available some of local health projects, and promoting listed here. which are www.shropshirechoices.co.uk For additional local information and support, visit www.shropshirechoices.co.uk Healthy Shropshire Healthy Shropshire Choices Choices Shropshire • • • • If you have support and/or care needs, care for for needs, care care support and/or have If you planning ahead, Shropshire someone else, or are you, for of information Choices has a wide range covering: The site has been designed and developed using designed and developed The site has been and their users of services by given feedback is easy to use, with the right it to ensure carers people to self-serve to encourage information well. and remain adult social care, housing and health. The and health. The housing care, adult social carers individuals, is designed to allow content access to quality local information and families their over and control choice more and provide and health needs. social care good health, as being overweight can increase type 2 diabetes and some cancers. your risk of developing health conditions including coronary heart disease, stroke, type 2 diabetes, Stay safe and well this winter osteoarthritis and some types of cancer. Help2Slim The Stay Well This Winter campaign is a joint offers free support to help you lose weight and initiative from NHS England and Public Health keep it off. Advisers support you to make small England and aims to encourage people to take sustainable changes that fit with you and your precautions and use the right services so they’re less lifestyle. likely to be admitted to hospital over winter. Winter can be seriously bad for our health but there NHS Health Check a number of things you can do to keep you and your The NHS Health Check programme has been family well this winter. Visit developed to prevent heart disease, diabetes, stroke www.healthyshropshire.co.uk/topics/stay-well- and kidney disease. If you are between 40 and 74 this-winter for tips. years old and are not already diagnosed with one of these conditions, you will be invited by your GP once Top tips to stay safe and well include: every five years to have a check to assess your risk. If • Get your flu jab – Cold weather can be very necessary, you will be given advice to help reduce or harmful, especially for people aged 65 or older: manage your risk of disease. it weakens the immune system, increases blood pressure, thickens the blood and lowers body Healthy eating temperature, increasing risks of high blood Maintaining a healthy diet provides you with the pressure, heart attacks, strokes, and chest energy and nutrition you need. It improves your infections. physical and mental health and wellbeing and provides protective health benefits against a range • Keep warm – It is important to keep warm in of health conditions including heart disease, stroke, winter as it can help to prevent colds, flu and
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WFF070 Local Press A5L v2.indd 1 19/01/2018 12:08 8 Search for care at www.carechoices.co.uk to find support in your area more serious health problems. Heat your home to webpage offers a host of advice for people young at least 18°C (65°F), if you can, you might prefer and old, to help keep cool and hydrated throughout your living room to be slightly warmer. Try to keep the hot weather. Visit www.shropshire.gov.uk/ active when you’re indoors, get up and move stay-safe-and-well-this-summer about and try not to sit still for longer than an hour at a time. Also, wear several layers of light The top ways for staying safe when the heat arrives clothes, as they trap warm air better. are to:
• Feeling unwell – If you start to feel unwell, even • look out for others, especially older people, if it is just a cough or cold, don’t wait until it gets young children and babies and those with more serious, get help from your pharmacist. underlying health conditions; Pharmacists are fully qualified to advise you on • close curtains on rooms that face the sun to keep the best course of action, and the sooner you indoor spaces cooler and remember it may be get advice from them, the better. They can also cooler outdoors than indoors; advise on the best medicines to help get you and your family through the winter. • drink plenty of water as sugary, alcoholic and caffeinated drinks can make you more • Don’t forget your prescription – If you’ve dehydrated; been prescribed medication, don’t forget to pick up your prescription before the holidays • never leave anyone in a closed, parked vehicle, start. Many GPs and pharmacies will close over especially infants, young children or animals; Christmas. • try to keep out of the sun between 11.00am and • Health advice – If you do need help when your 3.00pm; GP surgery or pharmacy is closed, call NHS 111 or • take care and follow local safety advice if you are visit www.nhs.uk to be directed to a local service going into the water to cool down; that is open. • walk in the shade, apply sunscreen and wear a hat • Look out for other people – We can all do with if you have to go out in the heat; a little bit of extra help and support at times. If someone you know is feeling unwell or may need • avoid physical exertion in the hottest parts of the some support during the cold weather, ask to see day; if they need any practical help. • wear light, loose-fitting cotton clothes; and
Stay safe and well this summer • make sure you take water with you if you are Shropshire Council’s stay safe and well this summer travelling.
Social prescribing What is social prescribing? Social prescribing is designed to support people with How does it work? a wide range of social, emotional or practical needs. Individuals are referred to a social prescriber who It is a way of enabling GPs, health and social care will work with them to discuss their health and professionals, the voluntary sector and other partners wellbeing. Together they will come up with a plan of such as job centres and pharmacies, to refer people action that refers them to community activities that to a social prescribing adviser. can make them feel happier and healthier.
The scheme is evolving in Shropshire and is Who can benefit? currently available in a number of GP practices and You can benefit from the scheme if you are are: community centres, with plans to roll out across the county. • caring for someone who can’t manage without
For additional local information and support, visit www.shropshirechoices.co.uk 9 your help;
• feeling lonely or socially isolated;
• wanting to change your lifestyle, for example giving up smoking or losing weight; or
• living with a long-term health condition.
For more information on Help2Change programmes, NHS Health Checks and practices delivering the services, visit www.shropshire.gov.uk/ shropshire-choices/staying-independent/my- health
Let’s talk about the F-Word: preventing falls If you have a fall Tell your GP or other health professional if you fall. Be sure to discuss the fall with your GP or other health professional, even if you aren’t hurt. Most of us will have fallen at some time in our lives. Many underlying causes of falls can be treated or For many, particularly younger people, the fall will corrected. be nothing more than a bit embarrassing. For others, a fall can be startling and upsetting. As we get older, The following tools have been developed to help falls can become more common and the effect of you. Search on the Shropshire Council website or the fall on our lives can become more serious. access them though your local library.
Preventing falls Falls assistant Falls are not inevitable and there are lots of practical • take an NHS-approved check to understand what and simple steps you can take to reduce your risk of may be putting someone at risk of a fall; falling. This includes ‘fall proofing’ your home, taking • what to do to reduce each risk; and regular exercise, keeping well and seeking further advice and support when necessary. • key exercises to improve mobility, gait and balance. There are also things you can do to reduce the harm caused by falls, such as looking after your bones and Mobility and balance making sure help can be summoned quickly if you do Watch a simple video to see how have a fall. someone getting in and out of a chair can indicate their need to Having a falls risk assessment and making practical improve their strength, gait and balance. day-to-day activity and lifestyle changes can help you identify, assess and reduce your risk of Strength and balance exercises for healthy ageing falling; improve stability and maintain or improve Easy to follow exercise instructions to improve independence and wellbeing. overall strength and balance.
Falls prevention is about enabling you to regain your Fall Check Home Safety confidence and live as independent and full a life as An easy to use, interactive check of common possible. hazards in the home that might cause a fall.
10 Search for care at www.carechoices.co.uk to find support in your area Local strength and balance classes for everyday life increase core strength, strengthening your Elevate classes are designed to muscles to help maintain posture and balance. be safe, beneficial and most of all, enjoyable. They are delivered At the start of the class, you will complete simple by local, experienced instructors with accredited tasks with the instructor, for example measuring qualifications. the amount of time you take to walk to a chair and back. These tasks are then completed at the end What are the proven benefits? of the programme to help the instructors suggest Classes are aimed at people aged 65 and over who the next step for you. feel a bit unsteady on their feet to improve their strength, balance and co-ordination. The classes You can refer yourself to Elevate. Call the Elevate can be delivered in both a seated and standing team directly on 01743 297191 or find full details at position. You may feel a bit off-balance, or at risk www.energizestw.org.uk/refer-request-a-class of a fall. Taking part in classes has shown to boost For more information on health and confidence and independence – both in and wellbeing in Shropshire, visit outside of the home. www.shropshire.gov.uk/shropshire-choices/ staying-independent/my-health The instructors are specially-trained to help
Shropshire libraries: Books on Prescription Shropshire’s libraries are a mine of information when while the e-book and e-magazine service gives you it comes to helping you to look after your health. access to a wide range of publications in your home All branches offer a wide range of self-help books completely free of charge. on various conditions, and free use of computers to access websites and the Shropshire Community Carers may be eligible for a carer’s ticket which Directory. will make them exempt from late returns fines and allow access to free audiobooks and free standard Reading Well Books on Prescription helps you to DVD rental. understand and manage your health and wellbeing using self-help reading on a wide range of topics, For more information about staying healthy with such as mental health for young people and adults, Shropshire libraries or to ask about a concessionary dementia and long-term conditions. or a carer’s ticket, visit your local library or go to www.shropshire.gov.uk/libraries Libraries also offer sociable daytime activities, such as reading groups, Knit & Natter and the popular For more information on health and Time to Listen. The free Home Library Service for wellbeing in Shropshire, please visit housebound customers is a great way to have www.shropshire.gov.uk/shropshire-choices/ books, audiobooks and DVDs delivered to your door, staying-independent/my-health SEARCH FOR CARE IN YOUR AREA With so many providers to choose from, where do you start? www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need • Information on care quality • Links to inspection reports • Additional information, photos and web links • Brochure requests
www.carechoices.co.uk
For additional local information and support, visit www.shropshirechoices.co.uk 11 Age UK Shropshire Telford Telford Age UK Shropshire services has many and Wrekin companionship and offering to find support in your area Shropshire RCC is a local charity and is a local RCC Shropshire which membership organisation in and work helps people who live easier and life to make Shropshire For more information about family services, about family information more For 254400, email earlyhelp@ call 01743 www.shropshire. or go to shropshire.gov.uk gov.uk/early-help/practitioners/the- early-help-offer-provision-of-early-help- services/family-information-service on the services information more For , 360641 call 01743 provides, Shropshire RCC or visit email [email protected] www.shropshire-rcc.org.uk Local activities within Shropshire are also also are Shropshire within activities Local of all abilities children encourage to promoted learn they can where and socialise, to get active new friends. and make new skills Community Council (RCC)Shropshire Rural their and for themselves manageable for more community. a great It is committed to making Shropshire no matter what to live, everyone place for track and has a strong challenges they face, of quality a wide range delivering for record in often working services and local projects, partnership with other organisations. and Wrekin Age UK Shropshire Telford isolation older people to prevent support for can example, volunteers and loneliness. For a listening home, providing own in your visit you ear and confidential support whilst going games, watching a film or walks, playing for they can provide sharing hobbies. Alternatively, to you telephone call or accompany a regular helping neighbourhood, social activities in your build friendships and sharing experiences. you of activities a wide range They can also provide active. and socially well to stay to support you The VCSA brings together a The VCSA and of voluntary range diverse andcommunity sector groups to maximise energy, organisations Shropshire FIS provides free free FIS provides Shropshire and advice on all information From life. aspects of family is free. To download download To is free. Joining the VCSA or to access the a membership form pack, including eligibility information contact To criteria, visit www.vcsvoice.org/ 258521 or email , call 01743 the VCSA [email protected] Search for care at www.carechoices.co.uk expecting a baby, to having young children or children young to having expecting a baby, carers teenagers, the FIS can support parents, member. other family or any on local information provides Its online directory advice and offering and national organisations support any on some of the issues or concerns including a wide range encounter, may family with of children parents for of information disabilities or additional needs. Shropshire Family Information Service (FIS) Shropshire Family Information In your community community In your build positive aims to Council Shropshire and families encouraging by communities and social active to be independent, individuals while remaining local community within their long as possible. as for and safe healthy and professionals community-based Many to together working are organisations voluntary can find and friends family your you, sure make find out To you. on services near information visit area, in your what is available www.shropshire.gov.uk/shropshire-choices- directory and Community Sector The Voluntary Assembly (VCSA) collective a strong provide to ideas and resources representation aims to improve The VCSA voice. community and social enterprise of voluntary, and build partnerships with publicorganisations the to meet and private sector organisations and communities.needs of local groups
In your community 12 There is something for everyone, with reading prescription or simply offer a little bit of company. groups, craft classes, community choirs, exercise The service is a volunteer organisation which groups and dance classes. The service works with enriches the lives of older people and their families an array of clubs, such as Shrewsbury Walking across Britain. Football Club, Severnside Bowling Club and even the Shropshire Theatre Organ Trust. It also supports For more information, call 01743 240271 or visit over 30 lunch clubs and has a regular programme of www.royalvoluntaryservice.org.uk guided walks. Gusto For more information and additional services, call Organised through Shropshire Rural 01743 233123, email [email protected] Community Council (RCC), Gusto is a or visit network of active people who meet www.ageukshropshireandtelford.org.uk regularly and enjoy participating in activities together. These include social events like The Royal Voluntary Service (RVS) theatre trips, cycling, dog walking, going to the The RVS Good Neighbours Service cinema and meeting for lunch or fine dining, cocktail helps older people by offering evenings, photography and art classes. practical advice, support and friendship and aims to prevent social Members can also become a host for any activities isolation and act as a pre-emptive step to keep they enjoy and want to share with others. those who are vulnerable out of hospital. RVS can provide a lift to a lunch club, getting your shopping, For further information, call 01743 360641, transport to attend an appointment (eg doctors, email [email protected] hospital, or hairdressers). RVS can collect your or visit www.shropshire-rcc.org.uk
To find out what is available in your community, visit www.shropshire.gov.uk/ shropshire-choices-directory
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For additional local information and support, visit www.shropshirechoices.co.uk 13 or for non- for to find support in your area public places. a day centre; and centre; a day a hospital; a care home; a care someone’s own home; own someone’s organisational abuse. organisational modern slavery; and modern slavery; domestic abuse; neglect and self-neglect; discriminatory abuse; – defined as acting – defined as acting Anti-social behaviour to causes or is likely ‘in a manner which It can be or distress’. cause harm, alarm 101 dialling to the police by reported line reporting Council’s Shropshire through . on 0345 678 9020 sexual abuse; – any criminal offence offence criminal crime – any Hate or property against a person committed hostility an offender’s motivated by which is Hate someone. towards or prejudice if dialling 999 by be reported crime can or 101it is an emergency emergencies. For more organisations which offer support, offer which organisations more For visit www.shropshire.gov.uk/shropshire- choices/shropshire-choices- directory secured at all times. secured • • • • Abuse can happen in many different settings, different Abuse can happen in many including: • • • • • • • • • physical abuse; physical financial abuse; abuse; psychological – schemes to con you out of your out of your you Scams – schemes to con post, phone call, by can arrive They money. someone email, or from text message or Citizens local home. Visit your coming to your on 0844 call the Advice Line Advice branch, or go to www.citizensadvice.org. 1100 499 uk/consumer/scams/spotting-a-scam Search for care at www.carechoices.co.uk Safeguarding adults who are at risk of abuse or adults who are at risk Safeguarding neglect an individual’s means protecting Safeguarding abuse and from free in safety, right to live harm and abuse from free neglect. Living a life all need to act as human right. We is everyone’s to look out and good neighbours and citizens safe. one another and to stay for care find someone is being abused, please If you to help, who will be able speak to a professional the police, a doctor or someone supportinglike the adult affected. including: forms, many Abuse can take • • • Concerned about abuse? Concerned about abuse? Protecting your property your Protecting your to improve can do simple things You gates open or side Don’t leave home security. accessible shut any you sure and make unlocked unattended. are or if rooms overnight windows any and store ladders outside Don’t leave trimmed hedges Keep garden tools securely. burglars for cover provide so they don’t and low concealed and properly keys spare and keep Staying safe Staying in residents sure make wants to Council The in their own and secure safe feel Shropshire to go if they where and know communities of protecting ways various are There need help. issues you any should report and you yourself including: be experiencing, may •
Safety in your community 14 Travel and mobility 15 . A community transport minibus serviceA community transport accessible, affordable providing to isolated people withintransport North Shropshire. For more information, visit information, more For www.shropshire.gov.uk/shropshire-choices/ getting-out-and-about/my- travel 01948 880037 or call 01948 information, more For visit www.northsalopwheelers.co.uk If you have concerns about the standards or concerns have If you home, you in a care application of regulations Care Quality Commission. should contact The 03000 616161 Tel: Email: [email protected] www.cqc.org.uk Web: Gallowgate, to: Citygate, Write NE1 4PA upon Tyne Newcastle North Salop Wheelers young The ring-and-ride service is accessible for villages rural and covers people and the elderly, and Drayton Market Whitchurch, Wem, around basis. on a weekly Telford for arrangement by The minibus is also available hospital and doctor appointments, excursions, groups. clubs, societies and youth . This number is for emergencies emergencies for is number . This 9040 678 0345 only. 101 please ring a crime, report need to If you If you are in immediate danger, contact the danger, in immediate are If you visit www. information, more 999. For police on shropshire.gov.uk/adult-social-care/where- can-i-get-help/concerned-about-someone Quality Care about the information More Commission is on page 50.
Shropshire Community Transport Community Transport Shropshire independent charities and is run by to working organisations voluntary providing support local people by family member; family partner or neighbour; worker; care or volunteer; For more information, call 07772 information, more For , email 964517 [email protected] or visit www.shropshirecommunitytransport. org.uk www.shropshirechoices.co.uk For additional local information and support, visit www.shropshirechoices.co.uk Shropshire Community Transport Consortium Shropshire Community Transport Shropshire. throughout transport door-to-door no those who have for The service is available or who find it too access to public transport and individuals to difficult. It also helps groups and activities such as the theatre, get to events The service is sports, music, WI and social groups. wheelchair users. fully accessible for Community transport Being active plays an important an plays partBeing active in maintaining is independence and community transport your isolation. this and prevent to encourage available on services to information This section provides community. get out and about in your help you Travel and mobility Travel If you need to tell Shropshire Council, please ring need to tell Shropshire If you help from need urgent 0345 678 9044. If you office hours, please Council outside Shropshire on Duty Team Social Work phone the Emergency • • • • • friend. safety, about a person’s concerns any have If you trust speak to someone you it is important you concerns and agree your who will talk through with you. forward the best way Abuse can be carried out by many different different many by out be carried can Abuse is known who someone is usually but it people, be a: It might trusted. and The Friendly Transport Service Oswestry Dial-a-Ride A community-based organisation Tel: 01691 671571 providing transport for rural Email: [email protected] communities in and around the neighbouring towns of Broseley and Much Wenlock Ring and Ride Church Stretton in Shropshire. A friendly door-to-door service, Tel: 01694 720025 reliable for people who don’t have alternative means Email: [email protected] of transport or who have other difficulties in getting out. Helping you to attend local clubs, non-profit- All Shropshire Mobility making groups, meetings and other social events and A vehicle adaptation company day trips. Individual membership is £5 a year. based near Shrewsbury. All Shropshire Mobility started over For more information, call 01952 881145, 15 years ago and has built good working relationship email [email protected] or visit with all major adaptation companies and provides www.friendlybus.co.uk a fully-equipped demonstration workshop and has three service vans for mobile fitting. They can help Other useful community transport contacts if you need adaptations to a vehicle to enable you to drive, such as hand controls or pedal modifications. Bridgnorth Community Transport Tel: 01746 768539 For more information, call 01743 790879 or visit Email: [email protected] www.allshropshiremobility.co.uk
Dial-a-Ride Bishop’s Castle Alpha Automatic School of Motoring Tel: 01588 638350 Driving tuition specialising in automatic disability Email: [email protected] and specific needs with adapted vehicle for Dial-a-Ride Shrewsbury hand controls, left foot accelerator and infrared Tel: 01743 450270 lodgeson’s secondary controls. Tuition is also Email: [email protected] available for older driver assessments, returning to driving courses, adaptation, familiarisation and Ludlow, Clun Valley and Corvedale rehabilitation after illness or accident. Tel: 01584 700907 Email: ludlowtraveller@shrewsburydialaride. For more information, call 01743 240283 or visit org.uk www.alphaautomaticshrewsbury.co.uk
Concessionary travel schemes If you are eligible for a state pension or have a incapacitated, for example people who are disability, you can apply for free or reduced travel by recovering from surgery. applying for one of the concessionary travel schemes below which are administered by Shropshire Council. To check your eligibility or to apply or renew your blue badge, download the appropriate application Blue Badges form or contact the Customer Service Centre on This scheme provides those with 0345 678 9014. disabilities a variety of parking concessions, such as free parking Railcards or being able to park closer to a destination. A railcard will give you discounts on rail fares, online or from a staffed railway station. There are several The badge is for passengers and drivers. Badges schemes for passengers with different needs, will not be issued to those who are temporarily including carers.
16 Search for care at www.carechoices.co.uk to find support in your area Social and physical activities 17 Energize is the County Sports is the County Energize Shropshire, for Partnership with works It and Wrekin. Telford 01743 297191 , call 01743 information, more For or visit email [email protected] www.energizestw.org.uk To find out if you are eligible eligible are out if you find To and one of the schemes for and mobility travel more or for to apply how www.shropshire.gov.uk/ visit information, shropshire-choices/getting-out-and-about/ my-travel Managing these spaces requires huge effort huge effort spaces requires Managing these relies and Outdoor Partnerships and manpower their time. contributing on volunteers heavily is a with Outdoor Partnerships Volunteering and engage with other like- fit to stay way great as helping to keep minded individuals, as well countryside outdoor spaces and access to the about find out more To all to enjoy. open for can get you or how Outdoor Partnerships visit with volunteering, involved www.shropshiresgreatoutdoors.co.uk and Wrekin Telford Shropshire, Energize to enable everyone a number of organisations activities, access to sport and physical to have or ability. of interest their level whatever and motivating in encouraging believes Energize sports and activities different people to give of services and a wide range a go and offers this. to achieve information Fit Project Inclusively people which supports isolated, inactive A project in their socially active to be more like who would encompasses a Buddy The project community. to encourage using volunteers Programme confidence and motivation to try something to approach a person-centred providing new, barriers. overcome years old or for those with a disability. For more For disability. a with those for or old years . 678 9088 call 0345 information,
To buy your card online, find out about ticket about out find online, card your buy To journey, your help planning or get prices 022 3720call 0800 or email [email protected] For more information, call 0345 678 9025 information, more For or go to www.healthyshropshire.co.uk www.shropshirechoices.org.uk/myhealth www.shropshirechoices.co.uk For additional local information and support, visit www.shropshirechoices.co.uk Bus passes Shropshire run by scheme travel A concessionary on or discounted travel free Council offers 63 over who are those for local public transport Outdoor Partnerships to greatly outdoors is shown Being active and mental wellbeing physical benefit people’s is no better place to do this than and there outdoors. Shropshire great in Shropshire’s team manages Outdoor Partnerships Council’s part of Shropshire’s and maintains a large country parks; the outdoor space, including two country Valley and Severn at Ellesmere Mere countryside and heritage 24 park at Alveley; sites; and 5,600km of rights of way. Healthy Shropshire, see page 7, can help find 7, see page Shropshire, Healthy in you, best for the type of activity that works It enjoy. and what you abilities line with your activities, up’ Active4Health can also find ‘start programmes, on referral including exercise classes in local and exercise walking groups areas. People who do regular physical activity have activity have physical who do regular People illness and many risk of age-related a lower also boosts your diseases. Being active chronic mental your mood which helps to improve immune system. your health and strengthens Social and physical activities Social and physical join a up a sport take or hobby, Whether you with friends, or just meet up community group, in an important plays role a social life having your Whatever and well. active healthy, keeping can help and socially active age, being physically and helps to lead a healthier and happier life you combat loneliness. Loudwater Studio is an arts, is Studio Loudwater sound-recording and crafts Ludlow. studio situated Taking Part is a group of people is a group Part Taking with learning difficulties working together to help people speak Part Taking themselves. up for people with learning encourages to find support in your area , 363399 call 01743 information, more For email [email protected] or visit www.takingpart.co.uk Call 01584 877272 or email [email protected] Taking Part Taking their choice, know more difficulties to have the rights, be included in society and have chance of leading independent lives. Loudwater Studio Loudwater health in their general everyone It assists the opportunity and offers and wellbeing in abilities to get creative people of all for with work staff regularly Studio way. any impairments, complex people with visual with learning difficulties, disabilities and adults part take in supporting them to actively fun. creative community, in your is available find out what To visit www.shropshire.gov.uk/shropshire- choices/news-and-events Shropshire PCAS helps adults Shropshire disability maintain theirwith any independence. Independent t t @shropshire.gov.uk shropshirechoices For more information or to make a referral, a referral, or to make information more For 297193 or email inclusivelyfit@ call 01743 energizestw.org.uk 01691 658008, call 01691 information, more For email [email protected] or visit www.shropshirepcas.co.uk Search for care at www.carechoices.co.uk If you are a provider wanting to add your information to the Shropshire Choices Directory, please please Directory, Choices Shropshire the to information your add to wanting a provider are If you a contact us Reader’s story Reader’s with been the has Darren 18 for Fit Project Inclusively He firstmonths. involved got part take in to wanted he as has he then, activity.an Since Buddy a volunteer become help build to working with one-to-one people He also supports confidence. their a local activities I Can for provides which 2, group, gained now has and with disabilities children long a come has with them. Darren role a paid anxiety with along severe overcoming way, autism. to due faced he barriers other Advice and advocacy supportAdvice and advocacy Services (PCAS) Counselling Advocacy Peer people with support vulnerable advocates decisions and informed disabilities to make can also support peoplechoices. Advocates long-term offering adult safeguarding, through their wellbeing. help and support to improve Shropshire Council aims to encourage and to encourage Council aims Shropshire in independent support to remain individuals as long as possible. If you their community for independent in concerns about remaining have can explore options you are home, there your and warm. For secure safe, remain to help you visit www.shropshire.gov.uk/ information more shropshire-choices/staying-independent I want to stay independent I want to stay
Social and physical activities continued I want to stay independent 18 Equipment, gadgets and adaptations 19
www.telmenow.com Useful organisations Careline alarm service, which is is a 24-hour Careline an alarm unit home through connected to your telephone line. 24/7 to your monitoringlinked friendly and helpful in is manned by centre ensuring peace of mind and helpingoperators, home. own independently in your to live you or visit details, contact 0345 863 8323 For www.independencetrust.co.uk/our-services , 361702 call 01743 information, more For or visit email [email protected] www.siasonline.org Telmenow.com technology to support provides Telmenow.com and the people carers independent living. For access it specialises in providing for, they care to technology and services which can increase life people to enjoy independence and allow information, more they want to. For the way visit going unnoticed. In addition, they can provide In addition, they can provide going unnoticed. their concerned for who are to carers reassurance struggling tothey are that feel ones and/or loved role.cope and continue in their caring blood pressure and other vital signs can allow vital signs can allow and other blood pressure efficient and effective to make professionals can monitor blood glucose decisions. Telehealth and lung functions, to cardiac arrhythmia levels, information more like would If you name a few. if Or, local GP. speak to your about Telehealth, the service is in hospital, the person requiring for speak to the medical team responsible Council does not provide Shropshire their care. at this time. technology Telehealth Health meetings, psychiatrist appointments appointments psychiatrist meetings, Health independent help provide to other services and a choice to make people and enable information themselves. for SIAS supportsSIAS and 18 adults aged mental experiencing who are over Telford in Shropshire, health issues SIAS can support and Wrekin. www.shropshirechoices.co.uk For additional local information and support, visit www.shropshirechoices.co.uk Telehealth provided by Health by provided Telehealth technology can assist in diagnosing Telehealth and monitoring health conditions. A home and monitor temperature, unit to measure Telecare uses telephone lines and wireless uses telephone lines and wireless Telecare within the peace of mind sensors to ensure which is linking to a call centre, home by might example if you automatically alerted, for has been left on. or if the oven had a fall have a simple falls from items can range Telecare a domestic to alarm or memory reminders wellbeing system which monitors a person’s whilst at home. Standalone Assistive Technology is equipment is equipment Technology Standalone Assistive support to an which is designed to provide a connection individual without the need for equipment via a telephone line. Standalone bath plug or can be as simple as a specialised as complex as digital monitoring systems which to see, hear and speak to a person carers allow another room. from Assistive Technology is the term for specialist is the term for Technology Assistive and support vulnerable items which encourage and independent safe individuals to remain as long as possible. for homes within their own of Assistive a range Council offers Shropshire standalone equipment, from and Technology service. to its Telecare Technology Assistive Assistive Technology Assistive There are various gadgets and aids available various gadgets are There to supportand wellbeing. independence to help a long way they can go Used correctly, or worsening certain from conditions prevent Equipment, gadgets and adaptations gadgets and adaptations Equipment, people on medical appointments and general and general medical appointments people on also attend Community Mental meetings. It can Shropshire Independent Advocacy Service Service Advocacy Independent Shropshire (SIAS) Assistive technology checklist © 2018 Care Choices Ltd We suggest you consider the following questions before buying any assistive technology. If you are in any doubt about what technology might help meet your needs, you can contact your council or visit www.asksara.org.uk
You can download and print this checklist at www.carechoices.co.uk/checklists
Suitability Will it need to be installed by a professional? Does the equipment support your specific Can the retailer provide you with training in needs? using the equipment?
Are you willing to use it? Reliability Will it fit into your everyday life and routine? Will it work if you have pets or live with other Have you tried a demo of the equipment? people, e.g. could someone else set off a sensor Do you understand what the equipment is for? alarm by accident?
Do you need to take it with you when you Have you read reviews of the particular piece leave the house? Is it transportable? of equipment you are looking at? Consider these before making your purchase. Does the equipment have any limitations that would make it unsuitable for you? Can you speak to someone who already uses it?
Will it work alongside any assistive technology Does it require batteries? Find out how often you already have? they will need changing and whether the equipment will remind you to do this. Usability Is it durable? If you might drop it, is it likely Is a simpler piece of equipment available, to break? e.g. a pill case rather than an automated pill dispenser? Cost Does the equipment need a plug socket, and will its wire cause a trip hazard? Do you know how much it costs?
Is it easy to use? Can you read/hear it clearly Will you need to pay a monthly charge? and are any buttons big enough for you? Are there alternative solutions that might Are you able to use it? Are there any aspects be free? you don’t understand? Is there a cost associated with servicing the Is it portable? equipment?
Notes
20 Search for care at www.carechoices.co.uk to find support in your area Your home Take a look at the suggestions on pages 22 and 23 Council, call the First Point of Contact team on for ideas of equipment and adaptations that could 0345 678 9044 and ask for an occupational therapy help you live at home for longer. There might be a assessment. The occupational therapy assessment simple fix to help you stay independent. If you are will identify your needs and advise you on what may a tenant and rent your home, it is always advised help you to maintain your independence within your to initially contact your landlord for advice when home. Alternatively, for more information about considering adaptations in your home. useful gadgets and adaptations, go to www.shropshire.gov.uk/shropshire-choices/ Local handyman services are available to help staying-independent/useful-gadgets install any adaptations you might need, and a home improvement agency could be useful if you’re Disabled Facilities Grant considering more major works. Visit Following an occupational therapy assessment, you www.shropshire.gov.uk/shropshire-choices/ may be able to apply for a Disabled Facilities Grant staying-independent/my-home for more through private sector housing to help you with information. minor or major adaptations to maintain your safety and independence. For more information on the To find out if you are eligible for support from the grant, visit www.gov.uk/disabled-facilities-grants
Making life easier in the home Over the next few pages you will see illustrations might affect you? Can they be resolved using the of the main living areas in a home, together with advice given? If you do require any further information information for identifying any issues and how to set about sourcing products, grants, or getting an about resolving them. Have a look at the rooms and assessment, please call Shropshire Council’s First information. Can you identify any problems which Point of Contact team on 0345 678 9044.
www.carechoices.co.uk SEARCH FOR CARE IN YOUR AREA With so many providers to choose from, where do you start? • Find care providers quickly and easily • Additional information, photos • Search by location and care need and web links • Information on care quality • Brochure requests • Links to inspection reports www.carechoices.co.uk
For additional local information and support, visit www.shropshirechoices.co.uk 21 Making life easier at home If you’re having difficulties with everyday tasks at home, these simple solutions could make life easier and keep you independent. These are a starting point; other solutions are available which might better suit your needs.
Finding it difficult to get in and out of chairs? Try Do you forget to take your tablets? Try making putting a piece of hard board under the seat base. a note of when you’ve taken them, or buy Alternatively, buy chair raisers, a higher chair or an an automatic pill dispenser or pill box. If you electric riser chair. Also try taking regular gentle struggle to open your medicine, you can ask your exercise. pharmacist for advice on alternative packaging that could make it easier for you. If you can’t reach your windows, could you move furniture out of the way? Ask someone to help if Can you reach everything in your cupboards? If you need to move heavy furniture. There are also not, try a handi-reacher or rearrange your kitchen tools for opening and closing windows. so the things you use most are within easy reach.
Struggling to keep warm/cool? Consider a fan If you are having problems with preparing food, or heater. Is your house insulated? Are there any consider buying ready-chopped options or try a draughts? You may also be eligible for the winter chopping board with spikes. There are also long- fuel payment from the Government. Visit handled pans, teapot tippers and lid grippers that www.gov.uk/winter-fuel-payment could help. Palm-held vegetable peelers or a food processor might be a solution and meal delivery If you have trouble using light switches, think services are also available. about replacing your switches for ones that are easier to use. Consider handi-plugs or light switch Is eating and drinking becoming difficult? Large toggles, or there’s even technology available handled cutlery could help, or non-slip mats for so that you can turn your lights on and off using the table. Lightweight cups and mugs with two speech. handles could also be a solution.
Use subtitles if you can’t hear the TV, or buy Using taps can be made easier by fitting tap wireless headphones. Do you need a hearing aid? turners. You could also consider changing to lever- Request an assessment from your Council. style taps which might be easier for you to use.
Handled plug Chair raisers Chopping board Level indicator Teapot tipper
22 Search for care at www.carechoices.co.uk to find support in your area More information on staying independent and ideas to help you live at home can be found online at www.carechoices.co.uk/independent-at-home/ There is also information on making larger adaptations to your home.
If moving whilst in bed is a problem, have you If it’s hard to hold your toothbrush, try a thought about using an over-bed pole? You might toothbrush gripper. You might also benefit from also want to buy a pillow raiser or change your having an electric toothbrush or sitting on a stool bedding so it’s lighter. while brushing your teeth.
Is it becoming difficult to get dressed? If so, You might like to buy a raised toilet seat, or a seat specially adapted clothing is available, or you with a built in support frame if it’s hard to use your could buy a long-handled shoe horn, a dressing toilet. Flush lever extensions are also available. stick or a button hook. If you are having a lot of difficulty, consider home support, see page 26. Has it become more difficult to wash? Items are available, like long-handled sponges and flannel Clocks are available with large numbers or lights straps. You could also consider a slip resistant if you can’t read the time in bed. You can also buy bath mat, grab rails, a half step to help you get in clocks that speak the time. and out of the bath or a bath or shower seat. Tap turners can also be used in the bathroom. If you are finding it harder to read in bed, consider an e-reader that allows you to change the font size. Some also have integrated lights. For more information on technology that could Look for bedside lamps with a step-on or button make your life easier, contact your Council switch if yours are difficult to use. for an assessment. They might refer you to an occupational therapist (OT) or you could contact Do you struggle to get in and out of bed? an OT privately. Search online for OTs near you. You could learn new ways of moving around, purchase a leg lifter or a hoist or install grab rails Tel: 0345 678 9044 for support. Seek advice about these options. Email: [email protected] If the bed is the issue, you could buy an electric Web: www.shropshire.gov.uk/shropshire- adjustable bed or raise the bed to the right height. choices/staying-independent/my-home
Grab handles Bed table Hand rail Hand trolley Tap turners
For additional local information and support, visit www.shropshirechoices.co.uk 23
to find support in your area For more information about Adult Social Care information more For visit www.shropshire.gov.uk/ in Shropshire, shropshire-choices/i-need- help/what-is-adult-social-care People access Adult Social Care for different different for Care access Adult Social People are as they themselves be for It may reasons. situation, or they about their own worried or family a friend for be seeking guidance may member. about need advice and information If you can in the first instance you Adult Social Care, visit www.shropshire.gov.uk/shropshire- choicesShropshire/ Choices has a host of including about Adult Social Care, information for needs, paying an assessment of your having Personal providers, on care information care, and Assistants, and local support groups Care organisations. voluntary someone need to speak to you feel If you of can contact the First Point you directly, Contact team (FPOC) on 0345 678 9044. They which can help, to services you direct may Local hub in your Talk to a Let’s you or direct one-to-one community; these also provide Shropshire. sessions across or drop-in arranged www.carechoices.co.uk/reader-survey Tell us what you think you us what Tell and what useful found you have What us know. could we do better? Let Paying for Your Care and Support Care Your for Paying Support Planning Your Budget Personal Managing Your Payment a Direct Having an Individual Service Fund (ISF)Having Payments Deferred Seeking Further Financial Advice Needs Change As Your Introduction to Adult Social Care to Adult Introduction concerned about are What to do if you someone Local Talk Let’s Independent and Gadgets for Technology Living Carers Support for Act Assessment Care
Search for care at www.carechoices.co.uk 8. 9. 10. 11. 12. 13. 14. and in-house social work Council’s Shropshire care service provides occupational therapy across adults and their carers and support for This combined service is called Adult Shropshire. Social Care. aim is to enable people to Adult Social Care’s as long as independently as possible, and for live so that they as possible, within their community, and fulfilled lives. can lead active Adult Social Care Social Adult factsheets created has Care Social Adult at people to read for available which are www.shropshire.gov.uk/shropshire-choices/ will find you The information factsheets/ includes: 1. 2. 3. 4. 5. 6. 7.
Adult Social Care 24 Getting the help you need First Point of Contact (FPOC) An adviser will ask you a selection of questions in In Shropshire, the Council aims order to understand your situation. They will discuss to address people’s social care what works well for you at the moment and what queries quickly. It is able to do might not be working so well. this in a number of ways. They will then try their best to help you over the If you wish to talk to somebody phone, by providing information about organisations about staying independent or in your local community. Hopefully, you will then anything at all regarding your be in a position to get the right support easily and personal wellbeing, or the quickly. If the adviser thinks you would benefit wellbeing of another person, from further talks face-to-face, they will arrange a please call the friendly and dedicated First Point of convenient date and time for you to attend a Let’s Contact team on 0345 678 9044. Talk Local session with an adviser.
Let’s Talk Local Let’s Talk Local sessions are held in what needs to change. various locations across Shropshire where you will have the opportunity By the end of the appointment, a short action plan to attend the location most convenient for you. will be developed, with a list of who’s going to do Some locations require booked appointments via what. This plan will be revisited at intervals to ensure First Point of Contact, while some also offer drop- it is meeting your needs. in sessions. To find out where the Let’s Talk Local sessions are and how to attend, visit If you receive support from a friend or family member, www.shropshire.gov.uk/lets-talk-local they may be seen as a carer and the Council will happily look at what needs they might have as a result Attending a Let’s Talk Local session gives of providing you with necessary care. you an opportunity to discuss your personal circumstances with a social care practitioner, in Depending on your circumstances, if you are unable order to explore: to attend a Let’s Talk Local, you may be able to • what is really important to you in relation to arrange an appointment within your home. having a good life, staying independent and living in the community; and For more information about Let’s Talk Local, please visit www.shropshire.gov.uk/lets-talk-local • what is working currently for you, what isn’t, and
Planning your support If, following an assessment to determine your require and where applicable. needs, you find you are eligible for support from Shropshire Council, you will have the opportunity to Most people will be required to contribute towards design a care and support plan. the cost of their care. However, care and support may be funded in part or whole by the local Your care and support plan will detail how your authority if you meet various eligibility criteria when needs will be met, how you propose to meet having assessments of your needs and finances. specific outcomes and what it is you need to have in place to succeed. This will also give an indication The Council will explore with you the various forms of the cost of any funded services you might of support and options which can be put in place to
For additional local information and support, visit www.shropshirechoices.co.uk 25 meet such needs. As mentioned above, you may need you are not eligible for support with funding for your to contribute towards any costs associated with the care, you may be required to make your own private support you require, and the Council may identify arrangements, although the Council will still offer a need for a Personal Budget. This is an amount of you information and advice, and if requested, assist money sufficient to fund services which you are you with the completion of a care and support plan. assessed as needing to meet your eligible needs. For more information, see page 25.
Your support plan will identify which of your needs Council-funded care and support is provided require support, the outcomes you wish to achieve, by independent registered companies. Fees for the types of services required and the potential services vary and the Council’s brokerage service costs. When receiving formal care services, whether can negotiate on your behalf and ensure a full funded by the Council or not, you should agree a breakdown of cost is provided. support plan with your care or support provider, which states your needs and expected outcomes. If For more information about planning your support is being organised by the Council, an your support, visit www.shropshire. adviser will help you to do this. gov.uk/shropshire-choices/i-need-help/getting- the-help-you-need/planning-your-support If your assessed needs do not meet the criteria, or if
Support options Shropshire Council encourages residents in the referenced, and be eligible to work in the UK prior to county to live safely and independently within their them visiting your home. Ask the service provider to community. This is partly made possible by exciting show evidence that the care workers they introduce new technologies, such as Assistive Technology are compliant with the legislation and check the described on page 19. provider’s latest CQC report at www.cqc.org.uk/ The provider should also have received a quality rating. Care and support in your own home is often More information on the CQC can be found on page referred to as either ‘domiciliary care’, ‘home care’ 50. The checklist on page 30 should help when you or ‘support services’. To enable you to stay at home are discussing your requirements with home care for as long as possible, support at home can take agencies. many forms: a befriending service so you no longer feel lonely; having a community service in place to Domiciliary care will normally involve personal care help you to get out and about; having equipment in (assistance with washing etc). One or more care your home to keep you safe; or having more hands- workers will come into your home to assist with day- on support such as a care worker assisting you with to-day tasks, such as getting up and getting dressed. some day-to-day tasks. Live-in care is where a care worker lives in your Given the choice, many people prefer to remain home, is allowed time off each day and must have living in their own homes, surrounded by their a night’s sleep. Live-in care can be arranged as a possessions and near to their family and friends. short respite for your main carer or a permanent This, of course, applies to everyone, including older arrangement to suit your needs. people, those who are convalescing, have a physical or learning disability, or have dementia. 24-hour care is required when you need constant assistance or monitoring through the day and night; It is important to note all service providers that deliver it differs from live-in care as care workers ensure personal care must be registered and inspected by someone is on duty and awake both day and night. the Care Quality Commission (CQC). All care workers must have been vetted by the Disclosure and Barring Some home care agencies are also registered Service, have received necessary training, be properly as nursing agencies, meaning they can provide
26 Search for care at www.carechoices.co.uk to find support in your area registered nurses, if needed. These would be your finances to ensure you can continue to afford arranged by the clinical commissioning group if your chosen home, see page 45 for more on paying you have healthcare needs and meet the eligibility for care. criteria for health-funded services. When you visit a care home, take along the checklist If your needs mean you might require care in a care on page 59 to prompt any questions you will have home, the following information will help you to for the manager. You might also want to consider decide the most appropriate option for you. It is whether domiciliary care can meet your needs. always best to have an assessment carried out by the Council to make sure you are choosing the best A care home with nursing is suitable for those option to meet your needs. needing nursing care, where care will be delivered by qualified nursing staff, alongside care workers. Nurses A care home might be a good option if you have are on duty around the clock. Fees are generally needs which cannot be met in your own home but higher than care homes. Some of you do not require nursing care. When the cost of your nursing care may deciding if a care home is right for you, be met by the NHS, which will it is important to make a balanced pay a standard rate directly to the decision based on your present needs home. This is called NHS Funded and what your future needs might be. Nursing Care. The rate for this is £158.16 Equally, you should think carefully about per week, though this figure may change.
Leaving hospital Our priority in Shropshire is to ensure people can For more detailed information on how you can be remain independent and safe and remain in their supported when leaving hospital, please visit own homes for as long as possible. www.shropshire.gov.uk/shropshire-choices/ leaving-hospital Shropshire Council offers advice and support to help you regain your confidence when you return home For more information about Integrated from hospital. Integrated Community Services (ICS) Community Services (ICS), please visit may carry out an assessment to see if the support www.shropscommunityhealth.nhs.uk/ics or they can offer would benefit you. contact:
Whether you are returning home from hospital with North support having been organised, or you wish to look at what is available, below is some useful information • North East you will need in order to aid your recovery. Tel: 01948 660813 • North West If you are due to go into hospital and you are already Tel: 01691 663641 receiving services, you will need to let the agencies which support you know in plenty of time so they South can suspend their support until you are home again. You will also need to let the Council and the • South East Department for Work and Pensions know if you Tel: 01746 711085 are, or are likely to be, in hospital for more than • South West four weeks. For more information about how your Tel: 01588 676331 benefits may be affected while you are in hospital, visit Shropshire Choices at www.shropshire.gov.uk/ Central shropshire-choices/money-matters/my-finances- • Tel: 01743 250520 when-in-hospital
For additional local information and support, visit www.shropshirechoices.co.uk 27 Personal Assistants (PAs) A PA is someone who supports an individual to advice and help you need in order to move forward live more independently, usually in the person’s with this option. POhWER can advise you on how own home. They can help with all sorts of daily to recruit PAs, including carrying out interviews, tasks, including domestic tasks, personal care, and ensure you have the necessary information you shopping and sorting out paperwork and they can need to be a ‘good’ employer. also support you to get out and about. Employing a PA yourself means you are the employer and in Working as a Personal Assistant in Adult Social Care control of who supports you and how you wish to be Working as a Personal Assistant can be a fulfilling supported. career and can lead to a variety of roles and career progression. It can be rewarding and challenging, If you are paying for your own care, you can choose and means getting involved in many aspects of an this option to meet your care needs. If you are employer’s life. It may include support in the home, eligible to receive a Personal Budget in the form of at leisure or at work, carrying out a range of duties, a Direct Payment (see page 47), you may consider not just personal care. having a PA which you can discuss with your support worker. For more information about Personal Assistants and Direct Payments, visit www.shropshire.gov. Commissioned by Shropshire Council, POhWER is uk/shropshire-choices/i-need-help/what-is-a- available to support you if you wish to explore the personal-assistant-pa use of a Direct Payment and ensure you have the
NHS Continuing Healthcare NHS Continuing Healthcare is a package of should be kept informed and have their views about continuing care arranged and funded solely by the their own needs and support taken into account. NHS for those who have eligible needs. This is free of charge, wherever it is delivered. NHS Continuing A decision about eligibility should usually be made Healthcare support may be provided in a care home within 28 days of a referral for assessment being or in your own home. made to the NHS clinical commissioning group.
People eligible for NHS Continuing Healthcare will If you are already receiving support from the have been assessed as having a ‘primary health Council, your social worker will be able to give you need’ and are likely to have complex medical needs more information about NHS Continuing Healthcare and substantial or intense ongoing care needs. and complete with you an NHS Continuing Healthcare screening checklist, from which a National guidance says the assessment for NHS referral for assessment might be made. Your GP or Continuing Healthcare should be ‘person-centred’. community nursing service should be able to give This means the person being assessed should be you advice or make a referral with you if you are not fully involved in the assessment process. They currently receiving support from the Council.
End of life care Although the subject of dying is often painful to very difficult situation. contemplate for everyone involved, letting your family know about your wishes could help them if Good planning for all your needs should mean you they need to make decisions for you about your can (if you choose) remain in your home or care care. Knowing they are acting in accordance with home in your last days and not have to be admitted your wishes can remove some of the stress from a to hospital.
28 Search for care at www.carechoices.co.uk to find support in your area Even if you are not approaching the end of your life, you may still want to think about your wishes for your own end of life care. This could include where you would like to be cared for, where you would prefer to die, your wishes for your funeral and who you would like to make decisions about your care, if you are not able to decide for yourself.
Currently, in Shropshire, there are several services providing end of life care. These include the Hospice at Home service, specialist palliative care nurses, both in the community and in hospital, and district information on end of life care, visit www.nhs.uk/ nursing services. Many care homes will also offer conditions/end-of-life-care which has information end of life care. including:
All end of life services aim to make the patient as An advance statement – How you can create one to comfortable as possible by relieving pain and other let people know your wishes. distressing symptoms while providing psychological, social and spiritual support for patients and their Advance decision to refuse treatment – If you do families. not want certain kinds of treatment in the future, you can make a legally binding advance decision. When choosing a care service, you should consider its end of life care philosophy and policies. Lasting Power of Attorney – How you can legally Enabling people to die in comfort and with dignity appoint someone to make decisions about your is a core part of providing care and the way care care in the future if you become unable to make professionals approach the process will be incredibly decisions yourself. important for you, your family and carers. Making a will – To ensure your property and If you have a terminal illness, or are approaching finances are dealt with in accordance with your the end of your life, you should consider making wishes after your death. for advice on how to make plans for your future care. Planning ahead in this a will, visit www.gov.uk/make-will way is sometimes called ‘advance care planning’ and involves thinking and talking about your wishes This information has been adapted from the NHS for how you are cared for in the final months of Choices website, www.nhs.uk your life. This can let people know your wishes and feelings while you are still able to. For more information about end of life care, visit Shropshire Choices at www.shropshire.gov. Your GP should always be the first point of contact uk/shropshire-choices/leaving- for end of life advice, support and care. They will be hospital/end-of-life-care able to help you link to local services. For further SEARCH FOR CARE IN YOUR AREA With so many providers to choose from, where do you start? www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need • Information on care quality • Links to inspection reports • Additional information, photos and web links • Brochure requests
www.carechoices.co.uk
For additional local information and support, visit www.shropshirechoices.co.uk 29 Home care agency checklist © 2018 Care Choices Ltd Agency 1 Fees per week Quality rating* “They are the best care Agency 2 £ £ agency in Shrewsbury, Agency 3 £ in my opinion. I would We suggest that you have paper with you when speaking with home care agencies so you can make notes. You can download and print this checklist at www.carechoices.co.uk/checklists highly recommend Bluebird Care.” About the agency Accommodating your needs How long has the agency been Can the agency accommodate your Suzanne M, Customer, operating? needs if they increase? Ask about the Bluebird Care Shropshire process for this. How long are staff allocated per visit? Does the agency have a training Can you contact the agency in an scheme in place? emergency or outside office hours? Are all staff trained to a certain level? Does the agency have experience with your specific needs? Are staff able to help with administering medication if required? Staff Is there a way for staff to communicate with each other about the support they Are you likely to be visited by different provide when they visit you? How? staff each day? Are all staff checked with the Regulation Disclosure and Barring Service? Will your support plan be reviewed at Will you be notified in advance if your regular intervals? care worker is on holiday or sick? Can you see the agency’s contract terms? Are staff matched to you specifically, Bluebird Care Call your local based on your needs and preferences? Can you lodge a complaint easily? office today to Can you meet your care worker(s) Are complaints dealt with quickly? Care in your own home find out more before they start? Can you see a copy of the agency’s We provide flexible and bespoke homecare and support services Shrewsbury Does the agency have both male and CQC registration certificate and from 30 minute visits through to 24 hour live in care. We also female staff? quality rating? provide respite care. We can help support with getting up and 01743 874 343 going to bed, housekeeping, mobility, personal care and travelling Notes to and from appointments. Oswestry – Care plan tailor-made for you 01691 749 128 – High quality expert care to suit your needs Church Stretton – Dependable scheduled visits 01694 259 065 – Our team are fully trained, enhanced DBS checked, supervised and continually supported – We help you maintain your independence Get in touch with your local office for a no-obligation discussion and *See page 50. assessment of your care needs.
Search for care at www.carechoices.co.uk to find support in your area 30 bluebirdcare.co.uk/shropshire “They are the best care agency in Shrewsbury, in my opinion. I would highly recommend Bluebird Care.”
Suzanne M, Customer, Bluebird Care Shropshire
Bluebird Care Call your local office today to Care in your own home find out more We provide flexible and bespoke homecare and support services Shrewsbury from 30 minute visits through to 24 hour live in care. We also provide respite care. We can help support with getting up and 01743 874 343 going to bed, housekeeping, mobility, personal care and travelling to and from appointments. Oswestry – Care plan tailor-made for you 01691 749 128 – High quality expert care to suit your needs Church Stretton – Dependable scheduled visits 01694 259 065 – Our team are fully trained, enhanced DBS checked, supervised and continually supported – We help you maintain your independence Get in touch with your local office for a no-obligation discussion and assessment of your care needs.
bluebirdcare.co.uk/shropshire Choosing the right care can be a daunting prospect. With so much choice, how can you be sure you’re making the right decision?
“There is no place like home” - so let our highly trained, nurse led care & support team help you to stay independent in your own home, whatever your circumstances.
All our care is tailored to the individual, so for an informal chat about your requirements, please get in touch on 01743 443 076 and we will be happy to talk about how we can help. Or send an email to [email protected] and we can get back to you at a time that’s convenient for you.
“I set up Battlefield Healthcare because I want to provide a better care service – one that’s focused on putting people first.” - Lisa Giles, Director, Battlefield Healthcare.
Battlefield Healthcare Unit 38D, Vanguard Way, Battlefield Enterprise Park, Shrewsbury, SY1 3TG. Telephone: 01743 443076www.battlefieldhealthcare.co.uk • Email: [email protected] www.battlefieldhealthcare.co.uk
Care and Nursing at Home Live-in Care from £695 per week
Do you need a helping hand?
If you are looking for an alternative to residential care or extra support for those everyday tasks that are becoming difficult for you or a loved one – then we’re here to help in Shropshire from 30 minutes per week to full-time live-in care. The alternative to Care Home admission. Live-in Care enables anyone with care needs to Our care teams have been providing award-winning quality home care since continue living in their own home with a 1989 and can help with: personal care, round-the-clock care worker. housekeeping, help getting around or even to provide a break to an existing family member or care-giver.
Looking for care? For more information 0808 274 2935 www.helpinghands.co.uk 08000 121 247 | www.liveincare.info
32 Search for care at www.carechoices.co.uk to find support in your area Home care providers
Abbey Care Direct Ltd Battlefield Healthcare Ltd Shrewsbury Shrewsbury Advert page 32 Tel: 01743 233832 SPIC OP D PD MH SI YA Tel: 01743 443076 SPIC OP D PD LDA MH SI YA AD Affinity Homecare Shrewsbury Bethphage 3 Shrewsbury Whitchurch Tel: 01743 367000 SPIC OP D PD YA Tel: 01948 804901 SPIC PD LDA MH SI YA Agape Homecare Ltd Bluebird Care Shropshire Shrewsbury Oswestry Advert page 31 Tel: 01743 453183 OP D PD LDA MH SI YA Tel: 01691 749128 OP D PD SI YA Agincare UK Bluebird Care (Shropshire) – Domiciliary Care Shropshire Advert page 32 Shrewsbury Advert page 31 Tel: 08000 121 247 OP D PD LDA MH YA AD Tel: 01743 874343 SPIC OP D PD SI YA AJ Case Management Ltd Bradeney House Nursing & Care Home Wolverhampton Bridgnorth Tel: 01902 754107 SPIC OP PD SI YA Tel: 01746 716686 OP D PD MH SI YA Alexandra House Diamond Life Healthcare Ltd Bridgnorth Home Care Co-Operative Ludlow Bridgnorth Tel: 01584 872233 SPIC OP D PD MH SI Tel: 01746 762559 SPIC OP D PD SI Allcare Shropshire Ltd Brown Clee Care Shrewsbury Ludlow Tel: 01743 792980 SPIC OP D PD LDA MH SI YA AD Tel: 01484 872084 OP Allenby Douglas Ltd C.L.C.A Company Ltd Oswestry Shrewsbury Tel: 01691 650067 SPIC OP D PD MH SI YA AD Tel: 01743 460957 SPIC OP D PD LDA MH SI YA AD Allied Healthcare Shrewsbury Care at Home (Shropshire) Ltd Shrewsbury Ludlow Tel: 01743 245848 SPIC OP D PD LDA MH YA Tel: 01584 838420 SPIC OP D PD LDA MH SI YA Anchorage Care Group Care of Excellence Ltd Shrewsbury Ludlow Tel: 01743 874874 SPIC OP D PD MH SI YA Tel: 01584 838413 SPIC OP PD D MH SI YA Approved Care and Support Ltd (Oswestry) CareKind Oswestry Advert outside back cover Whitchurch Tel: 01691 655999 SPIC OP D PD LDA MH SI YA AD Tel: 01948 258050 SPIC OP D Autumn Grove Caring Angels Home Care Kidderminster Shrewsbury Tel: 01746 718816 SPIC OP D PD MH SI YA Tel: 01743 588484 SPIC OP D PD SI Avenues East – West Midlands Cloverley Care Ltd Shrewsbury Market Drayton Tel: 0300 323 0405 SPIC OP PD LDA MH SI YA Tel: 019848 890454 OP D PD LDA SI YA
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs SPIC - Member of Shropshire Partners in Care - see page 6 Advertisers are highlighted
For additional local information and support, visit www.shropshirechoices.co.uk 33 We are a family run business and have been providing high quality, professional home care for over 9 years between Craven Arms and Church Stretton. Our team of dedicated, friendly and qualified carers are local and understand the importance of your care being tailored and personalised. We offer all aspects of care services in the comfort of your own home, with calls ranging from 30 minutes up 24 hour live in care.
To discuss your care needs or to seek advice, please call to speak with one of our management team and we can arrange a free no obligation consultation.
The Old Shippon, Onibury, Craven Arms, Shropshire, SY7 9AW Please contact the Management team on: 01584 856 586 or 01584 856 576
www.carechoices.co.uk
Tender Hearts Care Agency Ltd are SEARCH FOR CARE dedicated to providing a high range of quality services in the comfort of your own IN YOUR AREA home, that are designed around your specific care needs. With so many providers to choose from where do you start? Our approach is professional at all times, being compassionate and caring - we will • Find care providers quickly and easily endeavour to fulfil all your personal care • Search by location and care need requirements by our small friendly team. • Information on care quality • Links to inspection reports For further information contact Stacey • Additional information, photos and web links Bodenham: • Brochure requests 01584 891316 [email protected] www.carechoices.co.uk
34 Search for care at www.carechoices.co.uk to find support in your area Home care providers continued
Crossroads Care Cheshire West Wirral Shropshire Invest in Care Shrewsbury Shrewsbury Tel: 0333 323 1990 SPIC OP D PD LDA MH SI YA AD Tel: 0121 707 0627 OP D PD SI YA Domiciliary Services Adelphi Care Services Ltd JK Caring For You Shrewsbury Bridgnorth Tel: 01746 862422 Tel: 01743 369758 SPIC LDA SI YA SPIC OP D PD LDA MH SI YA La Petite Concierge Ltd Drayton Home Care Services Ltd Shifnal Advert page 38 Market Drayton Tel: 01952 463301 SPIC OP D PD SI Tel: 01630 653871 OP Forever Loving Care Head Office Lady Forester Centre Craven Arms Broseley Advert page 62 Tel: 01952 884539 SPIC Tel: 01588 673733 OP D PD MH SI YA OP PD Leabrook Lodge Ltd Gadlas Hall Nursing Home Oswestry Dudleston Heath Tel: 01691 671555 OP PD SI Tel: 01691 690281 OP D PD MH SI Livability York House Shrewsbury Goodwood Homecare Shrewsbury Bridgnorth Tel: 01743 874885 LDA YA Tel: 01746 763406 SPIC OP D PD LDA MH YA Longbow House Hands on Care (Shropshire) Ltd Shrewsbury Shrewsbury Tel: 01743 872250 SPIC LDA Tel: 01939 768100 OP D PD LDA MH SI YA Louise House Headway Shropshire Shrewsbury Shrewsbury Tel: 01743 251568 SPIC OP D PD LDA MH SI YA AD Tel: 01743 365271 SPIC OP PD YA M & S Care Solutions Ltd - Shropshire Health Care Support Services Ltd Oswestry Tel: 01609 4626200 Shrewsbury OP D PD LDA MH SI YA Tel: 01939 251342 OP D PD SI YA MacIntyre Welsh Marches Shrewsbury Healthcare 1st Choice Ltd Tel: 01743 364210 SPIC LDA Bridgnorth Maesbrook Nursing Home Tel: 01746 250005 OP D PD LDA MH SI YA Shrewsbury Hengoed park Tel: 01743 241474 OP D PD SI YA Oswestry Meadow Brook Tel: 01691 650454 SPIC OP D PD MH YA AD Shrewsbury Holcombe House Tel: 01743 790074 SPIC LDA Ludlow New Dawn Care Agency Ltd Tel: 01584 877166 SPIC PD LDA SI YA Cravern Arms Advert page 34 Home Instead Senior Care Tel: 01584 856586 SPIC OP D PD SI Shrewsbury, Ludlow and Oswestry Newcross Healthcare Solutions Ltd (Shrewsbury) Shrewsbury, Ludlow and Oswestry Shrewsbury Tel: 01743 387650 SPIC OP D PD SI YA Tel: 01743 817565 OP D PD LDA MH SI YA AD
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs SPIC - Member of Shropshire Partners in Care - see page 6 Advertisers are highlighted
For additional local information and support, visit www.shropshirechoices.co.uk 35 “Putting People First” www.salopiancare.co.uk
Salopian Care is a provider of friendly Community Care services to people living in their own homes, in North Shropshire: Market Drayton, Wem, Shawbury, Whitchurch and surrounding areas. Services are based on an assessment of your individual needs. These could be:-
• In the Morning: Personal Care – washing, dressing, continence care, breakfast, medication, washing-up. We can also help with your pet.
• At Lunchtime: Meal preparation and assistance with feeding, medication, toileting.
• During the Day: Escort on shopping and social trips. Sitting service.
• In the Evening: Help with evening meal, washing, medication, getting ready for bed, closing your curtains and securing your house.
“Putting People First” has always been the philosophy of Salopian Care; it has been built on this principle and has earned a reputation for quality, value for money and a high rating by the Care Quality Commission.
Salopian Care Ltd. 2 Cheshire Street, Market Drayton, TF9 1PD Call Sam on 01630 658222 to discuss your care needs.
Trusted care at home
Companionship & outings
Personal care at home
Household tasks & laundry
Medication support
Specialist dementia care
Shopping and meals
Our carers use the latest technology providing us with immediate feedback during care calls.
This means that we respond very quickly to any problems and our clients are kept safe at all times 01743 245555 www.radfieldhomecare.co.uk company 6350293
36 Search for care at www.carechoices.co.uk to find support in your area Home care providers continued
North Shropshire Homecare ltd SLR Care Whitchurch Shrewsbury Tel: 01948 662008 SPIC OP D PD LDA MH SI YA Tel: 01743 761141 SPIC OP D PD LDA SI YA Oswestry Care Ltd Sovereign Domiciliary Care Services Oswestry Tenbury Wells Tel: 01584 811141 SPIC Tel: 01691 671798 SPIC OP D PD LDA MH SI YA OP D PD SI YA Stanwardine Grange Outcome Care and Support Ltd Ellesmere Ludlow Tel: 01939 272900 SPIC OP D Tel: 01584 838458 SPIC OP D PD LDA MH SI YA AD START Phoenix Homecare and Support Ltd Shrewsbury Oswestry Tel: 0345 678 9000 OP D PD LDA MH SI YA AD Tel: 01691 655508 OP D PD MH SI YA SunCare Precision Care Services Kington Albrighton Tel: 01544 231413 OP D PD LDA MH SI YA Tel: 07772 661870 OP D PD LDA MH SI YA AD Surecare Shropshire Ltd Prestige Nursing Ltd Shrewsbury Shrewsbury Shrewsbury Tel: 01939 291434 SPIC OP D PD LDA MH SI YA AD Tel: 01743 357799 SPIC OP D PD LDA MH SI YA AD Tender Hearts Care Agency Ludlow Advert page 34 Quality Community Care Ltd Tel: 01584 891316 SPIC Ludlow OP D PD LDA SI YA Tel: 07929 059728 SPIC OP D PD LDA MH SI YA AD TLC Care at Home Ltd Bewdley Quality Home Care Ltd Tel: 01299 272897 OP D PD LDA MH SI YA Wolverhampton Veraty Care Solutions Ltd Tel: 01902 376904 OP D PD MH SI YA Shrewsbury Quil Care Group Ltd Tel: 01743 231222 OP D PD LDA MH SI YA Shrewsbury Willow Home Care Ltd Tel: 01939 211177 OP D LDA YA Market Drayton Radfield Home Care Ltd – Shrewsbury Tel: 01630 478913 OP D PD LDA SI YA Shrewsbury Advert page 36 Wishing Well Homecare Tel: 01743 245555 SPIC OP D PD LDA MH SI YA Shrewsbury Tel: 01939 233114 OP D PD YA Radis Community Care (Shrewsbury) York House Shrewsbury Shrewsbury Tel: 01743 464458 SPIC OP D PD LDA MH SI YA AD Tel: 01743 874885 LDA YA Salopian Care YourLife (Bridgnorth) Market Drayton Advert page 36 Bridgnorth Tel: 01630 658222 SPIC OP D PD LDA SI Tel: 01746 768140 OP D PD SI Short Notice Care Services YourLife (Shrewsbury) Whitchurch Shrewsbury Tel: 01948 663246 SPIC OP D PD MH YA Tel: 0800 2 01 4811 OP D PD SI
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs SPIC - Member of Shropshire Partners in Care - see page 6 Advertisers are highlighted
For additional local information and support, visit www.shropshirechoices.co.uk 37 Providing practical, personalised support in Shifnal and the surrounding areas
Based in Shifnal, Le Petite Concierge offers a comprehensive range of services personalised to the needs of our service users including social support, personal care, companionship services and holiday care.
We pride ourselves on our honesty and flexibility. Our team, who are fully trained and DBS checked, is dedicated to making a difference to the lives of those who we support.
Do you want to make a difference to people’s lives? We are keen to meet self-motivated, creative and enthusiastic people who can exemplify a balance between caring and supporting our service users, our team and the wider community. “How wonderful it is that no one need wait a single moment to improve the world” - Anne Frank.
Life matters and together we can make a change
If you are needing help with those every day tasks around the home, please feel free to get in touch: www.lapetiteconcierge.co.uk 01952 463301 Specialist care and support 39 VTTS advice, support and offers assessments to help visually their people regain impaired of the use independence through Postal address: The Lantern, Meadow Farm Farm The Lantern, Meadow address: Postal SY1 4NG Shrewsbury Drive, 250529 or call 01743 information, more For email cs.sensoryimpairment@shropshire. gov.uk For information about supported living, information For visit www.shropshire.gov.uk/shropshire- choices/staying-independent/housing/ high-level-supported-living care about specialist information more For and support, visit www.shropshire.gov.uk/ shropshire-choices/i-need-help/care-and- support-for-different-conditions It also has drop-in days where you can get you where days It also has drop-in and try advice about hearing equipment committing to buy (visual equipment out before at a drop-in). equipment is not available The Sensory Impairment Service operates 8.45am to 5.00pm and to Thursday, Monday 8.45am to 4.00pm. Please note, the on Fridays be may and so you staffed office is not always message or send a voicemail to leave required an email. Shropshire and Training Vision Technology (VTTS) training, and employment opportunitiescan and employment training, and living in your Independence be arranged. the by encouraged and home is promoted own of community-based a variety through Council support services. with people Council aims to ensure Shropshire access to the same community disabilities have closely working else by as everyone facilities to strengthen with other organisations community links. hard of hearing, deaf with speech, deaf without speech; or sight impaired/ sight impaired/blind, severely hospital eye your partially sighted following consultant completing a certificate of visual impairment. hard of hearing; deaf with speech; deaf without speech; sight impaired/blind; severely sighted; or sight impaired/partially a dual sensory impairment. deaf blind or have www.shropshirechoices.co.uk For additional local information and support, visit www.shropshirechoices.co.uk • The Sensory Impairment Service can offer maintain your an assessment to help you you home. own independence in your • • • • • • • as: the right to choose to be registered have You Sensory Impairment Service in Shropshire The Sensory Impairment Service with people who are: works If you require services, they are always designed always are services, they require If you needs and the needs your to reflect you around upon. rely may who you or carer, family of your disability and a learning or physical have If you eligible support needs, supported living or experience, as work opportunities,day as well When carrying out an assessment of your needs, an assessment of your When carrying out to guide or adviser will be there a social worker information more For the process. through you about assessments, go to page 25. To enable the Council to get a better picture picture a better to get Council enable the To support and needs, everyone care of your of regardless the same process, goes through or learning a physical autism, have you whether condition, or or mental health sensory disability, include advice and This may an older person. are needs, of your or a full assessment information First Point contact if you which can be arranged . of Contact on 0345 678 9044 Learning and physical disabilities and autism disabilities and physical Learning the right technology to suit their individual needs. enable visually impaired people the chance to use Clients are invited to attend the well-equipped computers. IT suite to try out a range of different items in a To find out more, call 01743 257746 or email relaxed environment. Demonstrations and training [email protected] on specialist equipment can be arranged to
Alcohol/drug misuse The Drugs and Alcohol Action Team (DAAT) is 100 years of experience between them. responsible for commissioning and co-ordinating a high-quality substance misuse system across The partnership provides a one-stop treatment Shropshire. Working as part of the Safer Stronger service which includes both clinical and psychosocial Communities Partnership, the team aims to reduce interventions along with detox and mutual aid the harm caused by substance misuse to individuals, support. The service is run across Shropshire, their families and communities. working from Oswestry, Whitchurch, Ludlow, Bridgnorth and Shrewsbury. The Shropshire Recovery Partnership is a partnership For more information or to make a referral, call between Kaleidoscope and 01743 294700, email info@shropshirerecovery. Addaction, two of the UK’s leading and largest com or visit www.shropshirerecovery.com specialist drug and alcohol treatment charities with
Mental health If you are having mental health issues, you are not Pathway Teams, established in line with the nationally alone. One in four of us will have concerns about our developed Mental Health Care Clusters, replace mental health at some point in our lives. Community Mental Health Teams (CMHTs) by operating a ‘hub and spoke’ model of service delivery. When you are living with a mental health condition, This model will ensure both equity of provision and or supporting someone who is, having access to the maintain a local focus across or geographic region. right information and understanding the condition, practical issues and treatment options is vital. If you believe you have care and support needs and wish to have a social care assessment, this will Services for people with mental health conditions be carried out by a member of staff working in the are accessed via Access – mental health services Mental Health Social Work Team. This should be from the ACCESS team - Midlands Partnership similar to the assessment process described on page Foundation Trust (previously known as SSSFT) - or 25. If this is needed, the Council will help you to a referral can be made by your local GP. There is develop a support plan, as described on page 25. a point of contact for West Shropshire and East Shropshire as detailed below. SSupportingupporting p peopleeople wwithith c complexomplex n needseeds An Access Team will provide a single point of referral 2250 y years’ears ex experienceperience of ofpr oprovidingviding spe specialistcialist care for all our adult mental health services, including tocare adu tolts adults with: with: people with dementia. The team will provide advice • • Learning Learning & & Physical Physical Disabilities Disabilities • •Acquired Acquired Brain Brain Injuries Injuries • • Visual Visual & & Sensory Sensory Impairment Impairment • •Challenging Challenging Behaviour Behaviour and guidance to individuals, carers and partners, and • Complex Health Needs We can provide a variety of care packages tailored to meet your individual needs. the ability to book straight into one of our improved PWeleas cane co providentact M ae lvariety Towns eofn dcare on packages01584 87 7tailored166 to todis meetcuss hyourow windividuale can hel pneeds. you. pathway teams to minimize duplication and ensure VisionVision Homes Home sAssociation Association – Wendy Morse individuals are supported by the right person at the HolcombeTrigate, 2 House,10-222 Gravel Hagle Hill,y Ro Ludlow,ad, We sShropshiret, Oldbury SY8 B68 1QU 0NP Tel:Te l01584 : 0121 877166434 464 4 • www.visionhomes.org.uk• www.visionhomes.org.uk right time in the right place.
40 Search for care at www.carechoices.co.uk to find support in your area ACCESS Midlands Partnership Foundation Trust Email: (previously known as SSSFT) [email protected] Shropshire, Telford and Wrekin. Monday to Thursday, 8.45am to 5.00pm; Friday, Tel: 0300 124 0365 8.45am to 4.00pm.
Mental Health services You can find out more about mental health in Mental Health Social Work Team Shropshire by visiting www.shropshire.gov.uk/ Encompassing all of Shropshire (excluding shropshire-choices/i-need-help/care-and- Telford). support-for-different-conditions/mental- Tel: 01743 255895 health-and-wellbeing
Dementia care If you are worried about your memory, happens, contact the Shropshire Memory Service or you should, in the first instance, the First Point of Contact team on 0345 678 9044. arrange an appointment to see your GP. Should your GP feel concerned Shropshire Memory Services about your memory function, you may be referred Opening times: Monday to Friday, 9.00am to to Shropshire Memory Service for an assessment 5.00pm and further advice. Dementia and Memory Service East Shropshire
Fuller House, Hall Court, Hall Park Way, If, following the assessment, you are diagnosed with Telford TF3 4NP a form of dementia, Shropshire Memory Service will Tel: 0300 303 1601 provide you and your family or carer with advice and information which is appropriate to your individual Dementia and Memory Service West Shropshire needs and at a level you can understand. Severn Fields Health Village, Sundorne Road, Shrewsbury SY1 4RQ In some circumstances, medication may help with Tel: 0300 303 3426 managing the condition, but in others, introducing lifestyle changes could help to delay the progression Dementia support in the community of symptoms to enable you to live independently for There is a range of services available within as long as possible within your own home. communities across Shropshire to promote community engagement for those living with The goal of services in Shropshire is to promote dementia. independence for as long as possible. This is known as ‘living well’. This could involve engaging with Shropshire, Telford & Wrekin Alzheimer’s social activities, including peer support groups, Society provides information and support recreational activities and opportunities to share and improve care, funds research and aims your experiences with other people. to create lasting change for people affected by dementia. As the condition progresses, you are likely to require more support. During this time, additional It provides one-to-one support to people with support may be put in place, possibly including the dementia, carers and family members and will introduction of Assistive Technology, which may provide information and practical support to help help prolong your ability to live safely in your own you understand more about dementia. home (see page 19). It also organises: Singing for the Brain activity There may come a time when you, your family or groups in Shrewsbury, Telford, Market Drayton carer need urgent support or assistance. If this and Bridgnorth; art therapy and dementia cafés
For additional local information and support, visit www.shropshirechoices.co.uk 41 in Ludlow and Oswestry; and activity groups in information, visit www.dementiafriends.org.uk Newport and Wellington. Shropshire, Telford and Wrekin Dementia Action For more information, contact Alzheimer’s Alliance has been formed to improve the lives of Society on 01952 250392. people affected by dementia through social action and promoting dementia-friendly communities. Age UK Shropshire Telford and Wrekin runs Diamond Businesses wishing to become members of this Drop-In Centres across Shropshire to support local social movement can find more information at people living with dementia. The Drop-In Centres www.dementiaaction.org.uk provide a welcoming and friendly environment offering emotional support, information and a For more information about dementia, visit chance to take part in activities. They also provide www.shropshire.gov.uk/shropshire-choices/i- benefit advice, advocacy, help at home and need-help/care-and-support-for-different- befriending services. conditions/dementia For further information, contact Age UK Shropshire Telford and Wrekin on 01743 233123. To find out what is available in your community, visit www.shropshire.gov.uk/shropshire- The National Dementia Friends Initiative, led by choices/shropshire-choices-directory Alzheimer’s Society, aims to increase people’s understanding of dementia and help people learn If you are a provider wanting to add your ways to create a dementia-friendly community information to the Shropshire Choices Directory, through social action. Anyone can become a please contact Dementia Friend by attending an information us at [email protected] session or accessing the material online. For more
www.carechoices.co.uk
SEARCH FOR CARE IN YOUR AREA With so many providers to choose from, where do you start?
• Find care providers quickly and easily • Additional information, photos • Search by location and care need and web links • Information on care quality • Brochure requests • Links to inspection reports www.carechoices.co.uk
42 Search for care at www.carechoices.co.uk to find support in your area Residential dementia care checklist © 2018 Care Choices Ltd
Home 1 Fees per week Quality rating* £ Home 2 £ Home 3 £
We suggest that you take paper with you when visiting care homes so that you can make notes. Please use this checklist in conjunction with the care homes checklist on page 59. You can download and print this checklist at www.carechoices.co.uk/checklists
Design Health Are there clear signs throughout Can residents get help with eating the home? and drinking? Has the home been designed or How often does the home review adapted for people with dementia? residents’ medication? Are the home and grounds secure? Does the home offer help if a resident needs assistance taking Are there prompts outside the medication? residents’ rooms to help people identify their own? Do GPs visit the home regularly? Is the décor familiar to your loved one? Staff Choices Are staff trained to identify when a resident might be unwell? Do residents get choice in terms of what they wear each day? Are staff trained to spot when someone needs to go to the toilet? Are residents encouraged to be independent? Do the staff have any dementia specific training/experience? Can residents decide what to do each day? Will your loved one have a member of staff specifically responsible for Can residents have a say in the décor their care? of their room?
Approach to care Activities Does the home follow a specific Are residents able to join in with approach to dementia therapy, for household tasks like folding washing? example, validation therapy? Are there activities on each day? Will the home keep you informed Can residents walk around outside on about changes to your loved one’s care? their own? Does the home have a specific Are residents sitting in front of the TV approach to end of life care? or are they active and engaged? Does the home keep up to date with Are there rummage boxes around? best practice in dementia care?
*See page 50.
For additional local information and support, visit www.shropshirechoices.co.uk 43 to find support in your area support 4all Please contact the Carers Trust . 341995 or 01743 line on 0333 323 1990 the service, contact Carers for register To 341995 or 01743 trust 4all on 0333 323 1990 or email [email protected] For more information, visit information, more For www.shropshire.gov.uk/ shropshire-choices/caring-for-someone-else support groups, training workshops, a carers’ a carers’ workshops, training support groups, newsletter and social activities. The support 9.00am to to Friday, Monday line is available an opportunity to the carer 5.00pm, providing an experienced immediate support from receive adviser. carer membership card, a booklet to complete with for about the person being cared information telephone number. and an emergency have any eligible needs. A carers’ assessment is assessment A carers’ needs. eligible any have to someone to speak the carer an opportunity for impact it has on and the caring role about their are they well how not a test to see It is their lives. any if there’s to see a conversation caring, but help support the Council can way the carer. to fit and well to remain carers It is important for various are There caring role. continue in their can support which people to organisations they should also ensure this. Carers achieve fit and stay health check-ups, regular have independent. and remain active about information more For what local support is or to request available, assessment, a carers’ contact the First Point on of Contact Team 0345 678 9044. emotional support and talking; – listening cleaning, cooking, – household chores or shopping; washing, ironing medication support – picking up medication, about medication, or physically reminding creams; helping someone with tablets or toilet, – eating, getting to the personal care and washing and dressing; the – mobility support around care physical home. Search for care at www.carechoices.co.uk Carers Emergency Response Service (CERS) Response Emergency Carers Service provides Response Emergency The Carers of an unexpectedpeace of mind. In the event is admitted to such as if the carer emergency, hospital or has an accident, the service can take up to 72 for of charge free their caring role over hours. During this time, plans will be made to should this be required. ongoing care organise unique a receive will carer the registration, Upon The Carers Support Service provides a Support Service provides The Carers support and emotional combination of practical caring members and friends who are to family disability, someone who has a physical for a mental health condition or learning disability, those who misuse substances. telephone support, home The service offers visits, assistance with planning ahead, peer Carers SupportCarers Service I care for someone someone for I care who age of 18 the over someone is A carer (of another person for unpaid care provides have an older person, be ill, may age) who any drugs issues or misuse mental health disabilities, this to manage without and is unable or alcohol, and support. care things, Supportingmean different someone can with: including helping • • • • • support and a be entitled to receive may Carers they assessment to help identify whether carers’
I care for someone 44 I care for someone continued Money Matters 45 of children with additional needs. children of www.myfamilyourneeds.co.uk For further information, visit www.nhs.uk/ further information, For carersdirect or call the helpline on . 0300 123 1053 For more information or to make a referral, referral, a or to make information more For on 0333 Carers Team please call the Young , email shropyc@carerstrust4all. 323 1990 page by org.uk or view the Facebook on carers’ young ‘Shropshire searching Facebook. For parents and carers carers and parents For mental health and wellbeing. mental health and wellbeing. as parents and young carers themselves who who themselves carers young and as parents come with and must area, in the Shropshire live consent. or guardian parental plan, the Council will conduct a financial capital, savings assessment. This will look at your to to have likely and income. Most people are relationships. Visit relationships. www.myfamilyourneeds.co.uk support with funding your eligible for and are prefer would can decide whether you you care, using a Direct the services yourself to arrange the support from or have page 47) (see Payment Council to manage the arrangements. do not meet the eligibility criteria, the If you on other Council can still help and advise you needs. Please see page 24. to meet your ways www.shropshirechoices.co.uk For additional local information and support, visit www.shropshirechoices.co.uk To determine whether or not you will need to determine whether or not you To support, the cost of your contribute towards and support care of your the creation following Financial assessments By contacting the First Point of Contact Team, Team, of Contact By contacting the First Point have may needs you care can discuss any you need to and establish whether or not you an do have assessment. If you a formal have needs eligible care have assessment, and you If, following an assessment of your needs, you needs, you an assessment of your following If, to will need to decide how support, you require services. such for pay Money Matters My Family, Our Needs is an online resource Our Needs is an online resource My Family, parents, for impartial information providing supporting children and practitioners carers with additional needs. As birth25 years to from there as guidance, policy and signposting, well topics covering parents section for is a lifestyle and family work, such as health and wellbeing, Resource for those supporting for disabled children Resource NHS Carers Direct NHS Carers and advice A national, one-stop information includes benefits The service carers. service for support advice, help with employment, and and advice to help education and training, and their physical maintain or improve carers Referrals can be taken from all agencies, as well as well all agencies, from can be taken Referrals The service is set up to provide support for all support for up to provide The service is set a network through in Shropshire carers young in working and by of peer support groups partnership schools. with Shropshire Young Carers service is part service of CarersCarers Young Shropshire and young with children 4all, which works Trust a for caring responsibility a have people who member. family Young Carers Young contribute something towards the cost of their care. in capital and savings above the lower figure. If you are moving into residential care, the value of your home is considered as part of your capital except If your capital and savings amount to more than in limited circumstances. It is not included if you are £23,250, you will have to pay the full cost of receiving care in your own home. If you choose not to your care yourself. This is known as being a ‘self- have a financial assessment, you will be responsible funder’. As a self-funder, you are still entitled to an for paying the full cost of your care and support. assessment of your needs by the Council and you may be able to get some support with funding your If your capital and savings combined are less than care, see page 48. £14,250, you will be asked to contribute part of your income and the local authority may meet the For more information about paying for care, visit shortfall. www.shropshire.gov.uk/shropshire-choices/ money-matters or view Shropshire Council Adult If you have capital and savings between £14,250 and Social Care’s factsheets at www.shropshire.gov. £23,250, you are likely to have to contribute towards uk/shropshire-choices/factsheets the cost of your care. You may need to contribute These figures may change during part of your income, and a sliding scale operates the lifetime of this Support Finder. whereby you contribute £1 for each £250 you have
Additional income you may be entitled to Attendance Allowance Personal Independence Payments This is a non-means-tested, non-taxable benefit This is similar to Attendance Allowance, but its from the Department for Work and Pensions. two rates of pay are based on the level of care Individuals aged 65 or over may be entitled or supervision needed, not whether it to this. It is paid at a standard rate for is needed at night or day. A person those needing care by day or night, and claiming it would normally have to at a higher rate for those needing care attend a face-to-face assessment both during the day and night. conducted on behalf of the Department for Work and Pensions. Disability Living Allowance This is similar to Attendance NHS Funded Nursing Care Allowance, but has an additional Whether you are a temporary or component if a person has difficulty permanent resident, if you live in a care in walking or going out. It is gradually home that provides nursing care, you may be being phased out and replaced by Personal entitled to a non-means-tested NHS Funded Nursing Independence Payments for anyone aged Care Contribution towards the cost of your nursing between 16 and 65. care. Funding is paid directly to the care home.
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46 Search for care at www.carechoices.co.uk to find support in your area Managing your Personal Budget If you are eligible for social care support following assessed needs are met, and ensure they are met an assessment of your needs and finances and in a way which works for you and your approved you require funded support services, you may be support plan. provided with a Personal Budget. There are several ways you can receive and manage A Personal Budget allows you to influence how your your Personal Budget.
Personal Budgets
There are 3 ways you can receive your Personal Budget:
Direct Payment Individual Service Fund Council Managed Fund
Direct Payments you may be able to pay for short periods of respite If you are eligible for the Council’s support with care, if agreed in your support plan. funding your care, you may be able to have a Direct Payment. A Direct Payment is money from Individual Service Funds Shropshire Council’s Adult Social Care department, An Individual Service Fund is money paid on your which must be used to meet your specific assessed behalf by Shropshire Council to a suitable support care needs, as detailed in your support plan. provider or care agency of your choice. If you are assessed as being able to contribute towards the If you are applying for care and support from the cost of your care, the Council will send you an Council for the first time, Direct Payments may invoice for your contribution every four weeks. be discussed with you when you are having your assessment. If you are eligible for a Direct Payment, As part of your support plan, you will decide and you will be given an agreed amount of money to put agree on how the support provider or care agency towards meeting your social care needs. A Direct will deliver your care and support. Although the Payment can also help, for example, with the cost agency is paid a fixed amount to meet your support of employing a Personal Assistant (see page 28) or a needs, you are in control of how your support is home care provider. provided. Nothing is set in stone and you can always change your mind later on. Direct Payments are paid directly into an account solely for this purpose and there is an option of Council Managed Funds a Just Credit Union Account, which can make The Council Managed Fund is similar to the Individual accounting easier. If you are assessed as being able Service Fund, but is not as flexible. Once your support to contribute towards your care, you will be required plan has been agreed, the Council will work with you to pay your contribution into this account. to choose the most suitable care package for your needs and will manage your care budget to ensure If you receive a Direct Payment, the Council will you receive the level of support you require. expect you to provide evidence of how you have used the money, by regularly supplying bank statements and/or invoices. For more information on organising your support, visit www.shropshire.gov.uk/shropshire- You cannot use Direct Payments to pay for choices/money-matters/what-is-a-personal- permanent residential accommodation. However, budget/council-managed-fund
For additional local information and support, visit www.shropshirechoices.co.uk 47 Paying for your own care If you have capital or savings of more than £23,250, • your income is not enough to meet your care you will have to pay for any care services you home fees. require. In these circumstances, Shropshire Council refers to you as a ‘self-funder’. You are still entitled Deferred payment agreements to an assessment of your care needs and you can After the twelve-week property disregard period, receive information and advice on available services the value of any property you own will be treated through First Point of Contact or by visiting as capital. Adult Social Care may be able to help you www.shropshire.gov.uk/shropshire-choices/ while your property is being sold. It will charge any money-matters/paying-for-your-own-care financial help it may give against the value of your home and will take back the amount that has been You may also be entitled to some of the following paid once your property has been sold. However, the financial assistance and support, subject to your Council may limit how much it will pay, depending on needs and financial assessment. the value of the property. You will also be charged administrative costs as set by Shropshire Council, Twelve-week property disregard and interest rates as set by the Government. If you own your home and are assessed as needing a care home or care home with nursing on a If you receive any means-tested benefits, such as permanent basis, the Council will help with the cost Pension Credit or income-based Employment and during the first twelve weeks of permanent care in Support Allowance, these may be affected if your a home. The twelve weeks starts from the date you property is not seen to be on the market. have agreed to move into the home. You will be assessed for your financial contribution during this twelve-week period.
This is called the ‘property disregard’ period. This applies if: • your former home is included in your financial assessment; • your other capital is less than £23,250; and
Top-ups If, following an assessment, the Council has agreed need to be a family member, friend or a charity. to contribute towards your care home costs, but Alternatively, you will have to find a different care the care home charges more than the Council home with lower fees. can pay, you must find someone to help pay the difference, to enable you to remain in the same Depending on the results of your financial care home. This is referred to as a ‘third party assessment, you will still be expected to pay your payment’ or a ‘top-up’. You cannot pay this top- assessed contribution alongside any top-up that up yourself except in limited circumstances; it will may be required.
Running out of money If your capital is likely to reduce to £23,250, below £35,000 and you are living in a care home, you must let the Council know well in advance or £27,000 if you receive care at home, you should to reassess your care needs. The Council get in touch with the First Point of Contact Team recommends that if your capital has reduced to on 0345 678 9044.
48 Search for care at www.carechoices.co.uk to find support in your area Money Matterscontinued Having your say 49 Katie-Rose Stone Katie-Rose the through journey ‘because my system wasn’t right I wanted try and others...’ it for improve Jon Hancock a tremendous gives ‘Making it Real who has a anybody opportunity for to contribute, to get genuine desire the and change things for involved better’ , or email get in touch call 0333 202 0454 To or [email protected] visit www.societyoflaterlifeadvisers.co.uk which offer financial information, advice and advice information, financial offer which on found can be support. These organisations at Choices website the Shropshire www.shropshire.gov.uk/shropshire-choices/ and in ‘Your money-matters/advice-agencies directory. in the resource Financial Affairs’ Advisers (SOLLA) is Life The Society of Later and advice offering a national organisation matters in later life. on financial information These meetings give the chance to share the chance to share These meetings give comments feed-back experiences and directly developments. future to inform and offers awareness raises Making it Real discussion in local and, through oversight, recommendations can make it advisory groups, and improve. to develop about areas and change to get involved like would If you the get in touch using the better, things for contact details in page 50. can’t If you ways. can contribute in many You it to the meetings then email your make phone to send mobile thoughts, call or use your a video. Making it Real believes believes Making it Real that all adult social care services should be devised and enhanced with the participation of the people who use them, giving opportunities to shared Shropshire’s Making it Real Making it Real Shropshire’s brings together Partnership local people who use advocacy services, carers, www.shropshirechoices.co.uk For additional local information and support, visit www.shropshirechoices.co.uk Making It Real You can find local and national organisations national organisations can find local and You Understanding your rights before moving into moving rights before Understanding your financial several are is essential. There care companies that may and specialist products is importantbe able to help. It to seek advice committing yourself. before It is important for Shropshire Council to to Council Shropshire It is important for be independent individuals to encourage with and to engage as long as possible for means This to build relationships. communities support can get the local people more in their successful lives they need to lead homes. own Seeking financial advice financial Seeking It aims to make social care services responsive services responsive social care It aims to make people from experience and feedback to lived It also looks who use services and their carers. so that to influence service design and delivery choice and more people who use services have what they access, enabling them to over control to the full. life live you? What does this mean for holds a series of local advisory Making it Real They the county. meetings around group that and individuals open to all carers are social care as staff from use services, as well organisations. and community groups, social work staff, senior staff, social work and community groups, Council. Shropshire from and councillors officers and design services. problems solve Make sure that the voice of the people of You can also find more information Shropshire is placed at the heart of shaping the about Making it Real such as its future of adult social care in the county. meeting dates, core values, targets and agendas at Call 01743 257705, text 07990 085146 www.shropshire.gov.uk/shropshire-choices/ or email [email protected] making-it-real-mir
Healthwatch Shropshire Healthwatch Shropshire is the where specially trained volunteers visit a service, independent health and social often unannounced, make observations, collect care champion for the people people’s opinions and produce a report. Reports on of Shropshire. It helps make sure everyone gets the findings from care homes and NHS services can be best from their health and social care services. found on the website.
It gathers the views and experiences from the Healthwatch Shropshire provides an independent people of Shropshire about health and social care NHS Complaints Advocacy Service. Although most services. It then makes reports and recommendations people using the health service are happy with to providers and commissioners based on the their care and treatment, things can sometimes go information it has received. The aim is to ensure wrong. Healthwatch Shropshire can provide support patients and the public are listened to and are and advice for those people wishing to make a at the heart of decisions about service delivery, formal complaint. improvement and change. Feedback, positive and negative, can be given anonymously using the Tel: 01743 237884 contact details below. Email: [email protected] Web: www.healthwatchshropshire.co.uk It also runs a programme of ‘Enter & View’ visits,
Inspecting and regulating care services Health and social care services easily see where a service is performing well, and must be registered to show that where it needs to improve. they meet a set of standards. It’s always a good idea to check inspection reports The Care Quality Commission (CQC) is the and ratings when choosing a care service. You can find independent regulator of health and social care in reports and ratings on the CQC’s website (www.cqc. England. It registers care providers and inspects and org.uk ). Care providers must also display their latest rates services. When things go wrong, the CQC can rating at their premises and on their website. also take action to protect people who use services. After an inspection of a care home or home care You can also tell the CQC about your experiences agency, the CQC publishes a report of what it found. of care – good or bad. It can use your information The report looks at how well the service meets the to see where it should inspect next, and what to CQC’s five key questions: Is the service safe? Effective? look out for when it does. If you want to share your Caring? Responsive to people’s needs? Well-led? experience of care, visit www.cqc.org.uk/share
Each care home and home care agency will get Tel: 03000 616161 • Email: [email protected] an overall rating of outstanding, good, requires Web: www.cqc.org.uk improvement or inadequate. It will also get ratings Write to: The Care Quality Commission, Citygate, for each key question. The ratings mean you can Gallowgate, Newcastle upon Tyne NE1 4PA
50 Search for care at www.carechoices.co.uk to find support in your area Customer compliments, comments and complaints Your feedback is very important: it helps providers made clear within the complaints procedure. know how well they are doing and whether their services meet your needs. Feedback in the form of If the Council has arranged, funded or contributed compliments, comments and complaints can allow to the funding of your care, you can complain services to continually improve. directly to Shropshire Council by calling 0345 678 9000 or emailing If you have feedback about the care that you, a [email protected] friend or a relative is receiving, whether at home or in a care home, you may want to talk to the service’s For more information and further contact details manager in the first instance. Service managers of services, visit www.shropshire.gov.uk/ will consider any positive feedback, comments feedback/adult-social-care-complaints or suggestions. If you raise concerns they may be able to take action to ensure those concerns are If you have already complained directly to the care resolved. provider and Shropshire Council has not arranged your care (and is therefore unable to investigate), If your concerns cannot be resolved and you have you can seek independent support from the Local a more formal complaint, you can complain in line Government and Social Care Ombudsman. with the service’s complaints procedure. Care services must have an easy-to-use complaints The Local Government and Social Care procedure, either available online or on request. Ombudsman will determine whether or not they are able to take your case to investigation stage. The regulator – the Care Quality Commission The Local Government and Social Care (CQC) – requires all registered providers to have an Ombudsman effective complaints process. If you do not wish to PO Box 4771, Coventry CV4 0EH contact the manager, or if talking to the manager Tel: 0300 061 0614 may not resolve your concerns, you can contact the Email: [email protected] registered owners of the service. They have a duty Web: www.lgo.org.uk to respond to your comments and this should be
How solicitors can help A solicitor can give you impartial advice about the management of a person’s property and wills, making gifts, estate planning and powers financial affairs if they are incapable of managing of attorney. Some can also offer guidance on their own affairs should they not have a LPA. The immediate and long-term care plans, ensuring Court procedure is presently very slow and the fees (if applicable) the NHS has made the correct are quite expensive so preparing a LPA is always contribution to your fees. advisable, providing you have somebody sufficiently trustworthy to appoint as your attorney. Lasting Powers of Attorney (LPA) allow you to appoint someone you trust to make decisions about An ‘advance directive’ allows you to communicate your personal welfare, including healthcare and your wishes in respect of future medical treatment consent to medical treatment, and/or your property but it is not legally binding. You may instead wish to and financial affairs. An LPA is only valid once make a living will, properly known as an ‘advance registered with the Office of the Public Guardian. It decision’ setting out treatment that you do not want allows for a person of your choice to make decisions to receive in specified circumstances, which would on your behalf at a time when you may be unable to. legally have to be followed, even if you die as a result.
The Court of Protection can issue Orders directing Any proposed Gift out of your estate needs
For additional local information and support, visit www.shropshirechoices.co.uk 51 to find support in your areato find support in your area If you have support and/or care needs, care needs, care care support and/or have If you planning ahead, someone else, or are for of Shropshire Choices has a wide range Visit you. for information www.shropshirechoices.org.uk their social care and health needs. their social care results can be sent to you by email. They can by can be sent to you results to others. and emailed also be saved for includes detailed information The website phone including the address, provider, each care latest CQC inspection number and the service’s (see page 50). rating and quality of care report of this version can also view an electronic You to it read Support Finder on the site and have function. Visit using the ‘Browsealoud’ by you www.carechoices.co.uk and social exclusion. distress at local rate) 0300 456 2370 (charged Tel: Email: [email protected] www.pohwer.net Web: Scheme Shropshire Independent Advocacy (SIAS) service. Independent mental health advocacy Bicton Drive, Somerby Centre, The Redwoods or friends for their recommendations. Contact Contact recommendations. their for friends or ask for and situation your explain firms, several of timescales an idea of cost and an estimate visits if home make firms will Many involved. their communications and will adapt necessary important to find a needs. It’s your to meet of the law. in this area who specialises solicitor advice service and will an Advice offers Citizens area. your solicitors in be able to recommend contact details. See page 53 for Shropshire Shropshire Choices offers and information advice about Search for care at www.carechoices.co.uk Search for care at www.carechoices.co.uk adult social care, housing and health. The adult social care, individuals, carers content is designed to allow quality local information access to and families over choice and control more and provide Advocacy services Advocacy on can be found on advocacy information More page 18. POhWER and advocacy service providing A free support advice and to independent information, vulnerability, people who experience disability, Local contacts Looking for care in your area? Want to know the to know Want area? in your care Looking for considering? you’re of providers quality rating Choices, publisher of this Support Finder, Care comprehensive providing has a website as essential as well providers details of care information. county or region postcode, by can search You homes with nursing and homes, care care for needs that meet your providers home care can be refined search Your the country. across and the looking for are you the type of care by Finding care in your area in your Finding care Shropshire Choices Shropshire careful consideration of the benefits, risks and and risks benefits, the of consideration careful liability future particularlyimplications, any on or tax liability. costs care for in your remain you whether care: Long-term or residential into sheltered move home or own in financial assistance for qualify may you care, and NHS-funded care of social care the form benefits. and welfare ask family solicitor, own your don’t have If you
Having your say continued Useful contacts 52 Heath, Shrewsbury SY3 8DS Telford office Tel: 01743 361702 Monday to Friday, 9.30am to 12.30pm. Email: [email protected] Meeting Point House, Southwater Square, Web: www.siasonline.org Telford Town Centre TF3 4HS Tel: 01952 201803 Shropshire Peer Counselling and Advocacy Information line: 01952 216018 Services Email: [email protected] For adults with any disability or impairment who need someone’s help to speak up for them or Volunteer Recruitment Office support them. Tel: 01743 588570 Tel: 01691 658008 Email: [email protected] Email: [email protected] Web: www.shropshirepcas.co.uk Alzheimer’s Society
Taking Part Regionally-based dementia advisers can provide Independent advocacy, information, guidance and information, advice and guidance to people with training to people with learning disabilities. dementia and their carers. Home visits available by Tel: 01743 363399 appointment. More information is on page 41. Email: [email protected] The Glebe Centre, Glebe Street, Wellington TF1 1JP Web: www.takingpart.co.uk Tel: 01952 250392 Email: [email protected] Age UK Shropshire Telford and Wrekin Axis Counselling More information about this service is on page 12. A charity to help people in Shropshire, Telford and Advocacy Wrekin deal with the trauma of childhood sexual Tel: 01743 357748 abuse. Email: [email protected] Fletcher House, 15 College Hill, Shrewsbury SY1 1LY Tel: 01743 357777 (Shrewsbury) Benefits advice Tel: 01952 278000 (Telford) Tel: 01743 233123 Web: www.axiscounselling.org.uk Email: [email protected] Carers Trust 4all General enquiries Tel: 01743 233123 A network partner of Carers Trust, Carers Trust 4all Email: [email protected] provides emotional and practical support for carers and people with care needs. For more information, Help at Home go to page 44. Tel: 01743 233788 Unit 12, Tilstock Crescent, Sutton Farm, Email: [email protected] Shrewsbury SY2 6HW Tel: 0333 323 1990 Home from Hospital Email: [email protected] Tel: 01584 878046 Web: www.carerstrust4all.org.uk Email: [email protected] Citizens Advice Shropshire (CAS) Shrewsbury office Monday to Friday, 10.00am to 4.00pm. Free, confidential, independent advice. 3 Mardol Gardens, Shrewsbury SY1 1PR Shropshire advice line: 0344 499 1100 (Monday to Tel: 01743 233123 Friday, 10.00am to 4.00pm; Tuesday, 10.00am to Email: [email protected] 6.00pm) • Web: www.cabshropshire.org.uk
For additional local information and support, visit www.shropshirechoices.co.uk 53 Albrighton Outreach Oswestry Citizens Advice This service is only available to patients registered 34 Arthur Street, Oswestry SY11 1JN at Albrighton Medical Practice. To make an Tuesday, Wednesday and Friday, 10.00am to appointment please contact the practice. 12.30pm and 1.00pm to 3.00pm. Albrighton Medical Practice, Shaw Lane, Shropshire WV7 3DT Shrewsbury Citizens Advice Tel: 01902 372301 Fletcher House, 15 College Hill, Shrewsbury SY1 1LY Bishop’s Castle Outreach Monday, Thursday and Friday, 10.00am to 2.00pm; Enterprise House, Station Street, Tuesday, 1.30pm to 5.30pm. Bishop’s Castle SY9 5AQ Tel: 01588 630097 South Shropshire Citizens Advice Every first and third Monday of the month, Ludlow Youth Centre, Lower Galdeford, 10.00am to 12.00pm. Ludlow, SY8 1RT Monday, Wednesday and Thursday, 10.00am to Broseley Outreach 3.00pm. Broseley Medical Centre, Bridgnorth Road, Broseley TF12 5EL Telford and Wrekin Citizens Advice Tel: 01952 882854 40 Tan Bank, Wellington, Telford TF1 1HW Tuesday drop-in: 9.30am to 11.30am. Tel: 0300 330 1165 Monday, Wednesday and Friday, 9.30am to 4.00pm; Church Stretton Outreach Tuesday, 9.30am to 7.30pm; and Thursday, 9.30am Mayfair Community Centre, to 12.30pm. Easthope Road, Church Stretton SY6 6BL Whitchurch Outreach Tel: 01694 722077 Whitchurch Civic Centre, High Street, Thursdays, 10.00am to 12.00pm. Whitchurch SY13 1AX Wednesday, 10.00am to 1.00pm. Craven Arms Outreach Craven Arms Medical Practice, Enable – Supported Employment Services 20 Shrewsbury Road, Craven Arms SY7 9Ps Tel: 01588 672309 A specialist organisation supporting people with Every first Monday of the month, 9.30am to 11.30am. disabilities into employment. Its main focus is to assist individuals with disabilities and mental health Ditton Priors Outreach needs to find a job suitable for them. This service is only available to patients registered at Tel: 01743 276900 the Brown Clee surgery in Ditton Priors. To make an Email: [email protected] appointment, please contact the surgery. Web: www.enableservices.co.uk Brown Clee Surgery, Station Road, Ditton Priors, Bridgnorth WV16 6SS Family Favour Tel: 01746 712672 Helps you to create a document which will make Market Drayton Outreach things easier for your relatives and friends should This service is only available to patients registered something happen to you. The document is to help at Market Drayton Primary Care Centre. To make an you set your records to prevent relatives needing to appointment, please contact the surgery. do administration duties at a time of grief and stress. Market Drayton Primary Care Centre, Open Monday to Friday, 8.00am to 8.00pm. Maer Lane, Market Drayton, Tel: 07877 425894 Shropshire TF9 3AL Email: [email protected] Tel: 07940 966542 Web: www.familyfavour.co.uk
54 Search for care at www.carechoices.co.uk to find support in your area Headway Shropshire Rethink
Information, support, advice and services to people Provides advice and information to everyone with an acquired brain injury, their families and carers. affected by mental health issues, from treatment, Tel: 01743 365565 care and benefits to employment rights. Email: [email protected] Tel: 0300 500 0927 (Monday to Friday, 9.30am to Web: www.headwayshropshire.org.uk 4.00pm) Web: www.rethink.org Healthy Friendships Shrewsbury Homes for All A charity offering a range of services for those experiencing emotional or mental distress, A local registered charity working to ensure people including anxiety, depression, low mood, bipolar, in the Shrewsbury area are adequately housed. schizophrenia, etc. Also offers support and respite Free, confidential housing advice and information. for those living with dementia and their carers. Monday to Friday, 9.30am to 2.30pm. Tel: 07549 318477 Tel: 01743 231415 • Email: [email protected] Email: [email protected] Web: www.shfa.org.uk
Housing Shropshire Council Learning Disabilities Day Centres STAR housing Tel: 01743 210223 Abbots Wood – Shrewsbury Email: [email protected] Tel: 01743 250900
Severnside Housing Albert Road – Shrewsbury Tel: 0300 300 0059 or 01743 285000 Tel: 01743 246208 Email: [email protected] Aquamira – Shrewsbury Shropshire Housing Tel: 01743 355984 Tel: 0300 303 1190 Avalon – Oswestry For more information about housing, go to: Tel: 01691 658306 www.shropshire.gov.uk/shropshire-choices/ Corner Patch – Oswestry staying-independent/housing Tel: 01691 671923
My Family, Our Needs Greenacres Farm – Baschurch Tel: 01939 291109 The lifestyle site for families, carers and practitioners supporting children and young adults with additional Helena Lane – Ludlow needs. Tel: 01743 257750 Web: www.myfamilyourneeds.co.uk Maesbury Metals – Oswestry Tel: 01691 670665 Remap Wayfarers – Market Drayton Helping disabled people achieve independence by Tel: 01743 250439 designing and tailor-making equipment for their individual needs. This helps them carry out essential Shropshire Deaf and Hard of Hearing Forum daily tasks without having to ask for assistance, or take part in leisure occupations or sports that would Represents the hearing-impaired community on otherwise be impossible for them. several committees related to disability issues. Tel: 01732 760209 • Web: www.remap.org.uk Tel: 0845 833 9585
For additional local information and support, visit www.shropshirechoices.co.uk 55 www.carechoices.co.uk
SEARCH FOR CARE IN YOUR AREA
With so many providers to choose from where do you start? • Find care providers quickly and easily • Search by location and care need • Information on care quality • Links to inspection reports • Additional information, photos and web links • Brochure requests
www.carechoices.co.uk Care homes and care homes with nursing continued
Useful contacts 57 Personal Assistant, registering and getting and getting Assistant, registering Personal go to Assistant profile, Personal help with your www.shropshire.gov.uk/shropshire-choices/ i-need-help/what-is-a-personal-assistant- pa/could-you-be-a-personal-assistant-pa local authorities, health and the voluntary voluntary the and health authorities, local and to supportsector improvement continuous on focusing care social of adult development local need. www.spic.co.uk • Web: 860011 01743 Tel: Partnership Recovery Shropshire Shropshire for confidential service A free, or someone their own, by affected residents See page 40 issues with alcohol or drugs. else’s information. more for St Marys Street, house (First Floor), Crown SY1 1DS Shrewsbury 294700 01743 Tel: Email: [email protected] www.shropshirerecovery.com Web: Sight and Hearing Loss Support advice and information, provide Volunteers support to all users of NHS hearing aids. practical 342168 01743 Tel: Email: [email protected] Sight Loss Shropshire the to improve of services a range Provides people of all visually impaired for quality of life and Wrekin. Telford in Shropshire, ages who live 250808 01743 Tel: Email: [email protected] www.sightlossshropshire.org.uk Web:
For more information about becoming a information more For If you are a provider wanting to add your information to the Shropshire Shropshire the to information your add to wanting a provider are If you @shropshire.gov.uk shropshirechoices at contact us please Directory, Choices Calling providers! all www.shropshirechoices.co.uk For additional local information and support, visit www.shropshirechoices.co.uk See page 7 for more information on how on how information more See page 7 for benefit Choices could on Shropshire registering you. Would you like a job as a Personal Assistant (PA) Assistant (PA) a job as a Personal like you Would but looking for employed, already you or are Choices with Shropshire hours? Register more of charge. free availability, your and promote Want to work as a Personal Assistant in Adult Social Care? as a Personal to work Want Representing over 95% of independent care of independent care 95% over Representing in partnership with and working providers, Shropshire MIND Shropshire Partners in Care (SPIC) Helping local people save thousands of pounds. save Helping local people 342167 01743 Tel: Email: [email protected] the services across of quality a range Provides by affected their families people and county for Supports people mental or emotional distress. short long or for lives of their areas in many periods. 368647 01743 Tel: Email: [email protected] www.shropshiremind.org Web: Shropshire Fuel Buying Scheme Shropshire Fuel Gives a collective voice to disabled people in to voice a collective Gives Shropshire. Email: [email protected] www.shropshire-disability.net Web: Disability Network Shropshire Email: enquiries@ Email: shropshiredeafandhardofhearing.org.uk Web: www.shropshiredeafandhardofhearing.org.uk www.carechoices.co.uk www.carechoices.co.uk Find care providers quickly and easily • Search by location and care need and care location by and easily • Search quickly providers care Find reports quality • Links to inspection on care Information links photos and web Additional information, requests Brochure
With so many providers to choose from where do you start? start? do you where to choose from providers With so many • • • • CARE FOR SEARCH AREA IN YOUR F_BAR_11986 Shropshire Care Choices advert – x5 homes FINAL.qxp_Layout 1 10/08/2016 14:25 Page 1 Amazing people ...deserve amazing care
Our care homes are amazing places – filled with fascinating residents, not to mention our dedicated staff and inspiring volunteers. We're told our care and support is second to none, but it's the fantastic food, stimulating environments and unique social activities that make Barchester the best choice for the people and families we support.
Residential • Nursing • Dementia • Respite • Care for Under-65s
Thousands of families trust Barchester to Field House • Tel: 01694 628 810 care for their loved ones. To find out about Field House Drive, Church Stretton, SY6 7AA our amazing people and to search for your Hagley Place • Tel: 01584 519 832 local care home, visitwww.barchester.com Foldgate Lane, Ludlow, SY8 1LS or call us anytime to benefit from over 24 years' experience. Mount House • Tel: 01743 404 430 41-43 The Mount, Shrewsbury, SY3 8PP
Ottley House • Tel: 01743 404 431 Corporation Lane, Coton Hill, SY1 2PA
Wheatlands • Tel: 01952 701 337 Southfield Road, Much Wenlock, TF13 6AT F_BAR_11986 Shropshire Care Choices advert – x5 homes FINAL.qxp_Layout 1 10/08/2016 14:25 Page 1
Care homes checklist © 2018 Care Choices Ltd
Home 1 Fees per week Quality rating*
Home 2 £ Amazing people £ Home 3 £
...deserve amazing care We suggest that you take paper with you when visiting care homes so that you can make notes. You can download and print this checklist at www.carechoices.co.uk/checklists Our care homes are amazing places – filled with fascinating residents, not to mention our dedicated staff and inspiring volunteers. We're told our care and support is second Staff Personal preferences to none, but it's the fantastic food, stimulating environments and unique social activities What is the minimum number of Is the home too hot/cold? Can you that make Barchester the best choice for the people and families we support. staff that are available at any time? control the heating in your room? Are staff respectful, friendly and polite? Is the décor to your tastes? Do staff have formal training? Are there restricted visiting hours? Are the staff engaging with residents? Is there somewhere you can go to be alone? Activities Does the home feel welcoming? Can you get involved in activities you enjoy? Catering Is there an Activities Co-ordinator? Can the home cater for any dietary requirements you may have? Does the home organise any outings? Does the menu change regularly? Are residents escorted to appointments? Can you eat when you like, even Do the residents seem entertained? at night? Does the home have a varied Can you have food in your room? activities schedule? Is there a choice of food at mealtimes?
Life in the home Is alcohol available/allowed if you want it? Is the home adapted to suit Residential • Nursing • Dementia • Respite • Care for Under-65s Can visitors join you for meals? your needs? Can you bring your own furniture? Thousands of families trust Barchester to Field House • Tel: 01694 628 810 Fees Are there enough plug sockets in care for their loved ones. To find out about Field House Drive, Church Stretton, SY6 7AA Do your fees cover all of the services the rooms? and activities? our amazing people and to search for your Hagley Place • Tel: 01584 519 832 Are there restrictions on going out? local care home, visitwww.barchester.com Foldgate Lane, Ludlow, SY8 1LS Are fees likely to change regularly? Is there public transport nearby? or call us anytime to benefit from over Is the notice period for cancellation of 24 years' experience. Mount House • Tel: 01743 404 430 Does the home provide any transport? the contract reasonable? 41-43 The Mount, Shrewsbury, SY3 8PP Can you make/receive calls privately? Could you have a trial period? Ottley House • Tel: 01743 404 431 Can you decide when to get up and Can you keep your room if you go Corporation Lane, Coton Hill, SY1 2PA go to bed? into hospital? Wheatlands • Tel: 01952 701 337 Does the home allow pets? Can you handle your own money? Southfield Road, Much Wenlock, TF13 6AT *See page 50.
For additional local information and support, visit www.shropshirechoices.co.uk 59 C HES WARDIN E H ALL R E S I D E N T I A L ,, N U R S I N G & R E SPI T E C A R E
FAMILY OWNED & RUN • CELEBRATING 30 YEARS AWARD WINNING KITCHENS
T E L : 0 1630 6 61316 W E B : www.ch e s w a r d i n e h a ll.co . u k S E E T H E N E W V I D E O O N OUR W EBS I T E Tell us what you think What have you found useful and what could we do better? Let us know. www.carechoices.co.uk/reader-survey
LANDONA HOUSE CARE HOME It’s our aim to be the best care home in Shropshire Love Lane, Wem, Shrewsbury SY4 5QP
Our care is second to none because we genuinely care about everyone within the Landona House family whilst still treating each person as an individual. Combining common sense, years of experience in the care sector and the latest modern professional techniques, not only do we provide a comprehensive care service, but we are able to create an atmosphere of total comfort, safety, care and support which enables and encourages our residents to live as full, varied, interesting and independent a lifestyle as possible.
We are proud to offer Long term, Intermediate, Respite and Day Care services, as well as specialist Dementia Care
01939 232620 • [email protected] • www.landonahousecarehome.co.uk
60 Search for care at www.carechoices.co.uk to find support in your area North Shropshire care homes
Beulah House High Lea House 5 Cemetery Road, Market Drayton TF9 3BD Lanforda Rise, Oswestry SY11 1SY Tel: 01908 230100 SPIC LDA Tel: 01691 654090 SPIC OP Bowens Field Highbury House 24 Bowens Field, Wem, Shrewsbury SY4 5AP 36 Aston Road, Wem, Shrewsbury SY4 5BA Tel: 01939 236517 SPIC LDA YA Tel: 01939 233304 SPIC PD LDA YA Bradbury Court Hinstock Manor Residential Home Ltd 1 Bradbury Close, Market Drayton TF9 3FR Chester Road, Hinstock, Tel: 01630 412490 PD LDA MH SI YA Market Drayton TF9 2TE Bradbury Lodge Tel: 01952 550242 SPIC OP D PD LDA MH SI YA Claypit Street, Whitchurch SY13 1NT Kynaston Farm Tel: 01948 666916 SPIC LDA SI School Road, Ruyton Xi Towns, Shrewsbury SY4 1JT Briery Lodge Tel: 01743 872250 SPIC PD LDA SI YA Church Road, Baschurch, Shrewsbury SY4 2EF Landona House Care Home Tel: 01939 260150 SPIC PD LDA YA Love Lane, Wem, Shrewsbury SY4 5QP Brook House Residential Home Tel: 01939 232620 SPIC Advert page 60 OP D Woodhill, Morda, Oswestry SY10 9AS Maer Lane Tel: 01691 654167 SPIC OP D PD SI 4 Maer Lane, Market Drayton TF9 3AL Cheswardine Hall Nursing & Tel: 01630 698092 SPIC PD LDA Residential Home Mayfield House Chipnall, Market Drayton TF9 2RJ Holyhead Road, Bicton, Shrewsbury SY3 8EQ Tel: 01630 661316 SPIC Advert page 60 OP PD Tel: 01743 455074 SPIC LDA Coach House, The New Barn, The Church Road, Baschurch, Shrewsbury SY4 2EF Goldstone, Cheswardyne, Tel: 01939 260150 SPIC PD LDA YA Market Drayton TF9 2NA Ellesmere House Tel: 01630 661583 OP D PD LDA MH SI YA Church Hill, Ellesmere SY12 0HB Old Vicarage, The Tel: 01691 623657 OP D PD MH YA Church Road, Baschurch, Shrewsbury SY4 2EF Hartlands Rest Home Tel: 01939 260150 SPIC PD LDA YA 57 Salop Road, Oswestry SY11 2RJ Roseville House Tel: 01691 658088 SPIC OP D New Street, Wem, Shrewsbury SY4 5AB Heatherdene Residential Care Home Tel: 01939 235163 SPIC LDA YA 3 Upper Brook Street, Heatherdene, Tunstall Hall Care Centre Oswestry SY11 2TB Newcastle Road, Market Drayton TF9 4AA Tel: 01691 670268 SPIC OP Tel: 01630 652774 OP D Hengoed Park Weston House Residential Home Hengoed, Oswestry SY10 7EE Green End, Whitchurch SY13 1AJ Tel: 01691 650454 SPIC OP D PD MH YA AD Tel: 01948 663052 SPIC OP D YA
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs SPIC - Member of Shropshire Partners in Care - see page 6 Advertisers are highlighted
For additional local information and support, visit www.shropshirechoices.co.uk 61 North Shropshire care homes continued See page 63 for the Service User Bands key
Wheatlands, The Woodcroft 77 The Wheatlands, Baschurch, Shrewsbury SY4 2DW Croft Way, Market Drayton TF9 3UB Tel: 01939 261631 SPIC PD LDA SI YA Tel: 01630 657486 SPIC Advert page 5 OP D Windsor Road Woodland Residential Care Home Ltd 47 Windsor Road, Oswestry SY11 2UB Trefonen Road, Morda, Oswestry SY10 9NX Tel: 01691 671353 SPIC PD LDA Tel: 01691 656963 SPIC OP D LDA SI
North Shropshire care homes with nursing
Beech House Nursing Home Llysfield Nursing Home Ltd Wollerton, Market Drayton TF9 3NB Middleton Road, Tel: 01630 685813 SPIC Oswestry SY11 2LJ Advert inside back cover OP D Tel: 01691 657511 SPIC OP Cheswardine Hall Nursing & Residential Home Meadowbrook Care Home Chipnall, Market Drayton TF9 2RJ Twmpath Lane, Gobowen, Tel: 01630 661316 SPIC Advert page 60 OP PD Oswestry SY10 7HD Tel: 01691 653000 SPIC Cloverfields OP D PD Chester Road, Whitchurch SY13 4QG New Fairholme Tel: 01948 667889 SPIC OP D PD SI YA Shrewsbury Road, Court, The Oswestry SY11 2RT West Felton, Oswestry SY11 4LE Tel: 01691 684970 SPIC Advert page 5 OP D Tel: 01691 610626 SPIC OP D PD SI Old Vicarage Nursing Home Edgeley House care home Station Road, Gobowen, Edgeley Road, Whitchurch SY13 4NH Oswestry SY11 3JS Tel: 01691 655254 SPIC Tel: 01948 662832 SPIC OP D MH YA OP D PD YA Elmhurst Nursing Home River Meadows Nursing Home Armoury Lane, Prees, Edgebolton, Shawbury, Whitchurch SY13 2EN Shrewsbury SY4 4EL Advert inside back cover Tel: 01902 376910 SPIC OP PD YA Tel: 01939 250700 SPIC OP PD Greenfields Care Home Liverpool Road, Whitchurch SY13 1SG See page 48 for more information on paying for care homes in Shropshire. Tel: 01948 661040 SPIC Advert page 5 OP D
English Care is a family based company dedicated to providing professional care in friendly and relaxed homes based in Shrewsbury and Much Wenlock.
• Nursing, residential, dementia care, respite and day care 01743 247 071 • Retirement apartments offering more independent living 01952 727 203 • Comfortable accommodation in period homes • Friendly and highly skilled staff • Comprehensive activity schedule providing a wide variety of activities & events to suit many interests www.englishcare.co.uk • Pleasant gardens • Home cooked food offer ing plenty of choice [email protected]
62 Search for care at www.carechoices.co.uk to find support in your area Central Shropshire care homes
Barleyfields House Greenfields 110 Crowmere Road, Monkmoor, Bings Heath, Astley, Shrewsbury SY4 4BY Shrewsbury SY2 5JJ Tel: 01743 872250 OP PD LDA SI YA Tel: 01743 355746 SPIC Advert page 5 LDA Hall Bank Mews Blackhurst Care Home 1-3 Hall Bank Mews, Hall Bank, Pontesbury, Blackhurst House, The Lawley, Longnor, Shrewsbury SY5 0RF Shrewsbury SY5 7QJ Tel: 01743 790858 SPIC PD LDA SI YA Tel: 01694 771318 SPIC OP LDA MH SI YA Harley Road Scheme Bowbrook House 25, 32 & 34 Harley Road, Condover, Bowbrook, Shrewsbury SY3 5BS Shewsbury SY5 7AZ Tel: 01743 247071 SPIC Advert page 62 OP D Tel: 01743 872250 SPIC OP PD LDA SI YA
Briarfields Hartlands Residential Home Raby Crescent, Belle Vue, Shrewsbury SY3 7JN Whitehall Street, Shrewsbury SY2 5AD Tel: 01743 356100 SPIC Tel: 01743 353374 SPIC Advert page 5 OP D Church View High Ridges Longnor, Shrewsbury SY5 7PP High Ridge, Main Road, Dorrington, Tel: 01743 872250 SPIC OP PD LDA SI YA Shrewsbury SY5 7JW Tel: 01743 872250 SPIC PD LDA SI YA Cliffdale Rest Home Shrewsbury Road, Pontesbury, Holy Cross Care Homes Ltd Shrewsbury SY5 0QD 150 Abbey Foregate, Shrewsbury SY2 6AP Tel: 01743 790261 SPIC OP D Tel: 01743 343138 SPIC OP Consensus Support Services Ltd Ideal Home – Shrewsbury Knowsley Drive, Gains Park, 24 Main Road, Dorrington, Shrewsbury SY5 7JR Shrewsbury SY3 5DH Tel: 01743 719266 LDA YA Tel: 01743 366701 SPIC OP D PD MH YA Coton Hill House Jubilee Villa Care Home Berwick Road, Shrewsbury SY1 2PG Upper Astley, Shrewsbury SY4 4BU Tel: 01743 235788 SPIC Advert page 5 OP D Tel: 01939 210461 SPIC Advert below OP D MH YA Crescent, The 1a-1b The Crescent, Bomere Heath, Shrewsbury SY4 3PQ Jubilee Villa Care Home Tel: 01939 291841 SPIC PD LDA SI YA Detached residential home set in beautiful secure gardens. Elms House Off Belvidere Avenue, Shrewsbury SY2 5PE Offering person centred care and support with 17 beds for older people suffering from Tel: 01743 244392 MH YA Dementia and mental health illnesses, by fully trained staff. Ferns Residential Home, The 152 Longden Road, Shrewsbury SY3 9ED Upper Astley u nr shrewsbury u Sy4 4bu 01939 210461 Tel: 01743 368039 SPIC OP
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs SPIC - Member of Shropshire Partners in Care - see page 6 Advertisers are highlighted
For additional local information and support, visit www.shropshirechoices.co.uk 63 Central Shropshire care homes continued
Kempsfield Residential Home Swan Hill House Residential Home Primrose Drive, Shrewsbury SY3 7TP 6 Swan Hill, Tel: 01743 246033 LDA Shrewsbury SY1 1NQ Tel: 01743 360803 Livability York House Shrewsbury OP Glebe Road, Bayston Hill, Shrewsbury, Torrin Drive, 38 Shropshire SY3 0PZ Shrewsbury SY3 6AW Tel: 01743 874885 LDA YA Tel: 01743 455252 SPIC PD LDA SI Lymehurst Welwyn 112 Ellesmere Road, Shrewsbury SY1 2QT 72 Sundorne Road, Tel: 01743 351615 SPIC OP D Shrewsbury SY1 4RT Merrington Grange Tel: 01743 872250 SPIC PD LDA SI Bomere Heath, Shrewsbury SY4 3QJ Yockleton Grange Residential Home Tel: 01939 291319 SPIC PD LDA SI YA Yockleton, Shrewsbury SY5 9PQ Normanton Retirement Home Tel: 01743 792899 SPIC 168 Ellesmere Road, Shrewsbury SY1 2RJ Advert inside back cover OP LDA Tel: 01743 271414 SPIC OP D MH Oakdene Care Providers See the checklist on page 59 for useful 6 Berwick Road, Coton Hill, suggestions of questions to ask when looking at Shrewsbury SY1 2LN care homes. Tel: 01743 270214 SPIC MH YA Orchard, The Aston Road, Wem, Shrewsbury SY4 5JD Tel: 01939 231040 OP PD LDA SI YA Plas Newydd 34 Hereford Road, Shrewsbury SY3 7RD Tel: 01743 271064 SPIC OP D PD LDA SI YA Sabrina House 49 Longden Road, Shrewsbury SY3 7HW Tel: 01743 358929 SPIC D YA Tell us what you think What have you found useful and what could we do better? Let us know. www.carechoices.co.uk/reader-survey
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs SPIC - Member of Shropshire Partners in Care - see page 6 Advertisers are highlighted
64 Search for care at www.carechoices.co.uk to find support in your area Central Shropshire care homes with nursing
Hillcrest Manor Nursing Home Ottley House Reabrook, Minsterley, Corporation Lane, Coton Hill, Shrewsbury SY5 0DL Shrewsbury SY1 2PA Advert page 58 Tel: 01743 792692 SPIC OP D YA Tel: 01743 404431 SPIC OP D PD YA Isle Court Nursing Home Portland House Nursing Home Isle Lane, Bicton, Shrewsbury SY3 8DY 25 Belvidere Road, Tel: 01743 851600 SPIC OP D PD YA Shrewsbury SY2 5LS Tel: 01743 235215 SPIC Maesbrook Nursing Home OP PD LDA YA Church Road, Meole Brace, Radbrook Nursing Home Shrewsbury SY3 9HQ Stanhill Road, Shrewsbury SY3 6AL Tel: 01743 241474 SPIC OP D PD SI YA Tel: 01743 237800 SPIC OP D PD YA Montgomery House Uplands at Oxon Sundorne Road, Shrewsbury SY1 4RQ Advert page 5 Clayton Way, Bicton Heath, Tel: 01743 297970 SPIC OP D PD LDA MH SI YA Shrewsbury SY3 8GA Advert inside front cover Mount House & Severn Tel: 01743 282040 SPIC OP D PD YA View, The Vicarage Nursing Home, The 41-43 The Mount, The Common, Bayston Hill, Shrewsbury SY3 8PP Shrewsbury SY3 0EA Tel: 01743 404430 SPIC Advert page 58 OP D PD Tel: 01743 874030 OP D YA
www.carechoices.co.uk SEARCH FOR CARE IN YOUR AREA With so many providers to choose from, where do you start? • Find care providers quickly and easily • Additional information, photos • Search by location and care need and web links • Information on care quality • Brochure requests • Links to inspection reports www.carechoices.co.uk
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs SPIC - Member of Shropshire Partners in Care - see page 6 Advertisers are highlighted
For additional local information and support, visit www.shropshirechoices.co.uk 65 New Nursing Home opening Spring 2019
Cleobury Hills is a brand new bespoke 60-bed nursing home situated in the centre of Cleobury Mortimer in Shropshire.
It will be a specialist nursing home caring for clients who have mental illness, dementia, sensory disorder, physical disability.
Cleobury Hills will be the latest home to operate within the Capulet Care family. With two other homes, Perton Manor and Woodford House both being rated Good by CQC, Cleobury Hills will continue to provide the high quality of care that has become synonymous with Capulet Care.
For more information contact [email protected], call us on 01902 843004 or visit www.cleoburyhills.co.uk South Shropshire care homes
Alexandra House – Ludlow Kevindale Residential Care Home Poyner Road, Ludlow SY8 1QT Kevindale, Broome, Aston-on-Clun, Tel: 01584 872412 SPIC OP D PD SI Craven Arms SY7 0NT Arden Grange Nursing & Residential Care Home Tel: 01588 660323 OP D Derrington Road, Ditton Priors, Lady Forester Residential Bridgnorth WV16 6SQ & Day Care Centre Tel: 01746 712286 OP D PD LDA SI YA Church Street, Broseley TF12 5DB Bower Grange Residential Care Home Tel: 01952 884539 SPIC Advert page 62 OP PD Fenn Green, Alveley, Bridgnorth WV15 6JA Netherwood Residential Care Home Tel: 01299 861120 OP D Haughton Road, Shifnal TF11 8DG Caradoc House Residential Care Home Tel: 01952 462192 OP Ludlow Road, Little Stretton, Church Stretton SY6 6RB Old Rectory Care Home, The Tel: 01694 723366 OP D Rectory Road, Albrighton, Wolverhampton WV7 3EP Darwin Place Tel: 01902 376910 Southfield Road, Much Wenlock TF13 6AT OP D Tel: 01952 727162 SPIC LDA MH YA Onny Cottage Rest Home Bromfield, Ludlow SY8 2JU Ditton Priors Care Centre Tel: 01584 856500 SPIC Ashfield Road, Ditton Priors, Bridgnorth WV16 6TW OP PD SI Tel: 01746 712656 OP D Pines Residential Home, The Colebatch, Bishops Castle SY9 5JY Field House Tel: 01588 638687 SPIC OP YA New Nursing Home opening Spring 2019 Field House Drive, Church Stretton SY6 7AA Tel: 01694 628810 SPIC Advert page 58 OP Stone House Union Street, Bishops Castle SY9 5AJ Glenview Tel: 01588 638487 SPIC Advert page 5 OP D Cleobury Hills is a brand new bespoke 60-bed nursing 54 Gravel Hill, Ludlow SY8 1QS Sunnydale home situated in the centre of Cleobury Mortimer in Tel: 01584 876262 SPIC LDA 32 Shrewsbury Road, Craven Arms SY7 9PY Hendra House Residential Home Shropshire. Tel: 01588 673443 SPIC OP PD MH SI YA AD Hendra House, 15 Sandpits Road, Ludlow, Shropshire SY8 1HH Vision Homes Association It will be a specialist nursing home caring for clients who – 1a Toll gate Road Tel: 01584 873041 OP have mental illness, dementia, sensory disorder, physical Ludlow SY8 1TQ Advert page 40 High Trees Residential Home Tel: 01584 877737 SPIC PD LDA SI YA disability. Bull Lane, Bishops Castle SY9 5DA Tel: 01588 638580 SPIC OP YA Vision Homes Association – 1b Toll gate Road Cleobury Hills will be the latest home to operate within the Hilton Brook House Ludlow SY8 1TQ Advert page 40 Hilton, Bridgnorth WV15 5PE Capulet Care family. With two other homes, Perton Manor Tel: 01584 877870 SPIC PD LDA SI YA Tel: 01746 716577 SPIC OP D and Woodford House both being rated Good by CQC, Vision Homes Association Cleobury Hills will continue to provide the high quality of Keegan’s Court Residential Care Home The Grange, Kerry Lane, Bishops Castle, – 1c Toll gate Road care that has become synonymous with Capulet Care. Shropshire SY9 5AU Ludlow SY8 1TQ Advert page 40 Tel: 01584 877566 SPIC Tel: 01588 660323 OP PD LDA SI YA
For more information contact [email protected], Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs call us on 01902 843004 or visit www.cleoburyhills.co.uk SPIC - Member of Shropshire Partners in Care - see page 6 Advertisers are highlighted
For additional local information and support, visit www.shropshirechoices.co.uk 67 South Shropshire care homes continued
Wheatlands Woofferton Residential Care Home Southfield Road, Much Wenlock TF13 6AT Woofferton, Ludlow SY8 4AL Tel: 01952 701337 SPIC Advert page 58 OP D Tel: 01584 711207 SPIC OP
South Shropshire care homes with nursing
Arden Grange Nursing & Residential Hagley Place Care Home Foldgate Lane, Ludlow SY8 1LS SPIC Derrington Road, Ditton Priors, Tel: 01584 519832 Advert page 58 OP D PD YA Bridgnorth WV16 6SQ Innage Grange Tel: 01746 712286 OP D PD LDA SI YA Innage Lane, Bridgnorth WV16 4HN Bradeney House Nursing & Care Home Tel: 01746 762112 SPIC Advert page 5 OP D Worfield, Bridgnorth WV15 5NT Lady Forester Nursing Home Tel: 01746 716686 SPIC OP D PD MH SI YA Farley Road, Much Wenlock TF13 6NB Cedars Nursing Home, The Tel: 01952 727203 SPIC Advert page 62 OP Kingswood Road, Albrighton, Oldbury Grange Nursing Home Wolverhampton WV7 3JH Advert inside back cover Oldbury, Bridgnorth WV16 5LW Tel: 01902 373162 SPIC OP YA Tel: 01746 768586 SPIC OP D PD YA Churchill House Nursing and Residential Home Park House Nursing Home Keepside Close, Bromfield Road, Kinlet, Bewdley DY12 3BB Ludlow SY8 1EL Tel: 01299 841265 SPIC OP D YA Tel: 01584 877500 SPIC OP D PD Sandford Nursing and Residential Home, The Danesford Grange Care Home Watling Street South, Church Stretton SY6 7BG Kidderminster Road, Bridgnorth WV15 6QD SPIC Tel: 01694 723290 SPIC OP Tel: 01746 763118 Advert below OP D PD MH SI Stretton Hall Nursing Home Four Rivers Nursing Home Shrewsbury Road, All Stretton, Bromfield Road, Ludlow SY8 1DW Church Stretton SY6 6HG Tel: 01584 813500 OP D Tel: 01694 725320 SPIC OP D PD YA
Danesford Grange Care Home Kidderminster Road, Bridgnorth, Shropshire, WV15 6QD
Danesford Grange is a 33 bedded home offering nursing, residential & Dementia care. Offering double and single rooms with en-suite, set in just over 2 acres of mature gardens. The home has therapy sessions, regular activities and entertainment as well as regular visits by the doctors, hairdresser, chiropodist, optician & local clergy. Special diets catered for and also a choice of menus. Tel 01746 763118 | Fax 01746 767551 | www.danesfordgrange.co.uk Please feel free to contact us for further information on [email protected]
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs SPIC - Member of Shropshire Partners in Care - see page 6 Advertisers are highlighted
68 Search for care at www.carechoices.co.uk to find support in your area Home care providers index Advertisers in bold Abbey Care Direct Ltd 33 Wirral Shropshire 35 Ltd (Shrewsbury) 35 Affinity Homecare Shrewsbury 33 Domiciliary Services Adelphi Care North Shropshire Homecare Ltd 37 Agape Homecare Ltd 33 Services Ltd 35 Oswestry Care Ltd 37 Agincare UK 33 Drayton Home Care Services Ltd 35 Outcome Care and Support Ltd 37 AJ Case Management Ltd 33 Forever Loving Care Head Office 35 Phoenix Homecare and Alexandra House Diamond Life Gadlas Hall Nursing Home 35 Support Ltd 37 Healthcare Ltd 33 Goodwood Homecare 35 Precision Care Services 37 Allcare Shropshire Ltd 33 Hands on Care (Shropshire) Ltd 35 Prestige Nursing Ltd Shrewsbury 37 Allenby Douglas Ltd 33 Headway Shropshire 35 Quality Community Care Ltd 37 Allied Healthcare Shrewsbury 33 Health Care Support Services Ltd 35 Quality Home Care Ltd 37 Anchorage Care Group 33 Healthcare 1st Choice Ltd 35 Quil Care Group Ltd 37 Approved Care and Support Ltd Hengoed park 35 Radfield Home Care Ltd (Oswestry) 33 Holcombe House 35 – Shrewsbury 37 Autumn Grove 33 Home Instead Senior Care Radis Community Care Avenues East – West Midlands 33 Shrewsbury, Ludlow and (Shrewsbury) 37 Battlefield Healthcare Ltd 33 Oswestry 35 Salopian Care 37 Bethphage 3 33 Invest in Care 35 Short Notice Care Services 37 Bluebird Care Shropshire 33 JK Caring For You 35 SLR Care 37 Bluebird Care (Shropshire) La Petite Concierge Ltd 35 Sovereign Domiciliary Care – Domiciliary Care 33 Lady Forester Centre 35 Services 37 Bradeney House Nursing Leabrook Lodge Ltd 35 Stanwardine Grange 37 & Care Home 33 Livability York House START 37 Bridgnorth Home Care Shrewsbury 35 SunCare 37 Co-Operative 33 Longbow House 35 Surecare Shropshire Ltd 37 Brown Clee Care 33 Louise House 35 Tender Hearts Care Agency 37 C.L.C.A Company Ltd 33 MacIntyre Welsh Marches 35 TLC Care at Home Ltd 37 Care at Home (Shropshire) Ltd 33 Maesbrook Nursing Home 35 Veraty Care Solutions Ltd 37 CareKind 33 Meadow Brook 35 Willow Home Care Ltd 37 Care of Excellence Ltd 33 M & S Care Solutions Ltd Wishing Well Homecare 37 Caring Angels Home Care 33 – Shropshire 35 York House 37 Cloverley Care Ltd 33 New Dawn Care Agency Ltd 35 YourLife (Bridgnorth) 37 Crossroads Care Cheshire West Newcross Healthcare Solutions YourLife (Shrewsbury) 37
Care homes / Care homes with nursing index Advertisers in bold Alexandra House – Ludlow 67 Briarfields 63 Court, The 62 Arden Grange Nursing Briery Lodge 61 Crescent, The 63 & Residential Care Home 68 Brook House Residential Home 61 Danesford Grange Care Home 68 Arden Grange Nursing Caradoc House Residential Darwin Place 67 & Residential Care Home 67 Care Home 67 Ditton Priors Care Centre 67 Barleyfields House 63 Cedars Nursing Home, The 68 Edgeley House care home 62 Beech House Nursing Home 62 Cheswardine Hall Nursing Ellesmere House 61 Beulah House 61 & Residential Home 61, 62 Elmhurst Nursing Home 62 Blackhurst Care Home 63 Churchill House Nursing and Elms House 63 Bowbrook House 63 Residential Home 68 Ferns Residential Home, The 63 Bowens Field 61 Church View 63 Bower Grange Residential Care Cliffdale Rest Home 63 Field House 67 Home 67 Cloverfields 62 Four Rivers Nursing Home 68 Bradbury Court 61 Coach House, The 61 Glenview 67 Bradbury Lodge 61 Consensus Support Services Ltd Greenfields 63 Bradeney House Nursing – Shrewsbury 63 Greenfields Care Home 62 & Care Home 68 Coton Hill House 63 Hagley Place 68
For additional local information and support, visit www.shropshirechoices.co.uk 69 Care homes / Care homes with nursing index continued Advertisers in bold Hall Bank Mews 63 Livability York House Shrewsbury 64 River Meadows Nursing Home 62 Harley Road Scheme 63 Llysfield Nursing Home Ltd 62 Roseville House 61 Hartlands Residential Home 63 Lymehurst 64 Sabrina House 64 Hartlands Rest Home 61 Maer Lane 61 Sandford Nursing and Heatherdene Residential Care Maesbrook Nursing Home 65 Residential Home, The 68 Home 61 Mayfield House 61 Stone House 67 Hendra House Residential Home 67 Meadowbrook Care Home 62 Stretton Hall Nursing Home 68 Hengoed Park 61 Merrington Grange 64 Sunnydale 67 High Lea House 61 Montgomery House 65 Swan Hill House Residential Home 64 Highbury House 61 Mount House & Severn Torrin Drive, 38 64 High Ridges 63 View, The 65 Tunstall Hall Care Centre 61 High Trees Residential Home 67 Netherwood Residential Care Uplands at Oxon, The 65 Hillcrest Manor Nursing Home 65 Home 67 Vicarage Nursing Home, The 65 Hilton Brook House 67 New Barn, The 61 Vision Homes Association Hinstock Manor Residential New Fairholme 62 – 1a Toll gate Road 67 Home Ltd 61 Vision Homes Association Normanton Retirement Home 64 Holy Cross Care Homes Ltd 63 – 1b Toll gate Road 67 Oakdene Care Providers 64 Ideal Home 63 Vision Homes Association Oldbury Grange Nursing Home 68 Innage Grange 68 – 1c Toll gate Road 67 Old Rectory Care Home, The 67 Isle Court Nursing Home 65 Welwyn 64 Jubilee Villa Care Home 63 Old Vicarage Nursing Home 62 Weston House Residential Home 61 Keegan’s Court Residential Care Old Vicarage, The 61 Wheatlands 68 Home 67 Onny Cottage Rest Home 67 Wheatlands, The 62 Kempsfield Residential Home 64 Orchard, The 64 Windsor Road 62 Kevindale Residential Care Home 67 Ottley House 65 Woodcroft 62 Kynaston Farm 61 Park House Nursing Home 68 Woodland Residential Care Home Lady Forester Nursing Home 68 Pines Residential Home, The 67 Ltd 62 Lady Forester Residential Plas Newydd 64 Woofferton Residential Care Home 68 & Day Care Centre 67 Portland House Nursing Home 65 Yockleton Grange Residential Landona House Care Home 61 Radbrook Nursing Home 65 Home 64
Other advertisers index Barchester 58 Coverage Care 5 My Family, Our Needs 45 Bluebird Care Church Stretton 31 English Care Ltd 62 Shropshire Choices 7 Foresters Court 62 Capulet Care Ltd 66 Shropshire Partners in Care 6 Hatton Court Nursing Home Care Choices Ltd 11, 13, 21, 24, Inside back cover Springcare Inside back cover 29, 34, 42, 46, 56, 60, 64 & 65 Helping Hands 32 Vision Homes Association 40 Cleobury Hills 66 Marches Care Inside front cover Wiltshire Farm Foods 8
Care Choices Limited has taken every care to ensure that Publisher: Robert Chamberlain. the information contained in this Directory is accurate at Director of Sales: David Werthmann. the time of print. The company cannot accept responsibility for any errors Editor: Angharad Jenkins. or omissions in the publication, including if an organisation varies from the information included in an advertisement, the editorial or the listings. Care Content Editor: Emma Cooper. Choices Limited does not endorse or support any particular organisation Junior Editor: Henry Thornton. included in the Directory. ©2018 Care Choices Limited. Care Choices Limited Regional Team Manager: Russell Marsh. reserves all rights in the titles Care Choices and HOMES Directories and their Sales Manager: Paul O’Callaghan. design. Some of the information in this Support Finder has been adapted by Shropshire Council from the NHS Choices website. www.nhs.uk. Regional Sales Supervisor: Vanessa Ryder. Care Choices™ is a trademark of Care Choices Limited. Printed in England. Senior Sales Executives: Mark Dalton, Mustafa Kanuni, Shannon Walford. Sales Executive: Claire Cornish. Ref. No: 4001/Shropshire9/1018. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is Director of Creative Operations: Lisa Werthmann. prohibited. This publication is available free of charge from Shropshire Council. Studio Manager: Jamie Harvey. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Assistant Studio Manager: Holly Cornell. Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Creative Artworkers: Kieran Bitten, Ruth Clarry.
70 Search for care at www.carechoices.co.uk to find support in your area www.springcare.org.uk Providing Quality Care for Shropshire, Cheshire and The Wirral
Hatton Court The Cedars Nursing Home Nursing Home Whitchurch Road, Kingswood Road Cold Hatton, Telford, Albrighton, Shropshire, Wolverhampton, TF6 6QB WV7 3JH
Hatton Court is a purpose-built single storey property built Situated on the edge of Albrighton, The Cedars was in 1992. It is situated near the village of Cold Hatton in rural built at the turn of the century and retains many of its Shropshire with views over surrounding farmland. There original features. At Cedars Nursing Home, residents are is an attractive large patio area with ample patio furniture encouraged to participate in the daily activities programme where residents are able to enjoy the pretty gardens. and to continue to pursue their hobbies.
01952 541881 [email protected] 01902 373162 [email protected]
Beech House Nursing Home Wollerton, Market Drayton, Shropshire, TF9 3NB This home is situated in Wollerton, a village near Market Drayton. In a delightful rural setting, the large, extended country house is set within its own well maintained grounds. All bedrooms have lovely views over the surrounding countryside. There are communal areas where residents may spend time relaxing, socialising or taking part in the home’s entertainment programme.
01630 685813 [email protected]
River Meadows Yockleton Grange Nursing Home Residential Home Edgebolton, Shawbury Yockleton, Shrewsbury Shrewsbury, Shropshire Shropshire SY4 4EL SY5 9PQ
Situated in the quiet village of Edgebolton, Shawbury, the Located in Yockleton, this home prides itself on the quality home is set within lovely surroundings with extensive views of care provided in a homely atmosphere.Yockleton Grange over open countryside. The building comprises of an original stands in three acres of beautifully landscaped gardens in two storey converted country house with a more recently which Service Users may relax and enjoy the surroundings. added purpose-built single storey wing. Residents may take part in a little light gardening.
01939 250700 [email protected] 01743 792899 [email protected] www.springcare.org.uk For more information, call us on 01948 661 400 Approved Care and Support are an independent Health and Social Care provider, who specialise in PRIVATE personalised home care and community services in Oswestry and surrounding areas.
Private Care Social care is an important issue for everyone, regardless of age, health or personal circumstances, and Approved Care and Support is In Your Own Home committed to helping the most vulnerable people, their families and carers to give them support as How we work soon as they can. When you call Approved Care and Support we We aim to help people in Oswestry and will discuss what it is you need and want, book surrounding areas by supporting and promoting an appointment to come and visit you and your their independence so that they can live a family/friends. healthier, longer life and be safe from harm; and do this in a respectful way. We gather information from you to build your own personalised care plan. We agree a start date Our Customers’ needs and aspirations are at the and work with you, for you and more importantly centre of everything we do and this approach has understand you. helped us earn a quality assured reputation within the community. Our Services 3 Help with getting up and or going to bed 3 Personal Care 3 Meal Preparation We are located opposite the Library in Oswestry. Pop in and have a chat! 3 Assist with Medication 3 Laundry 13 Arthur Street, Oswestry 3 Shopping Shropshire, SY11 1JN 3 Sitting Service t: 01691 655999 3 Night Service e: [email protected] 3 Companionship www.approvedcareandsupport.co.uk 3 Appointments Office Opening Times: Monday to Friday - 9am to 5pm We can provide support from as little as 30 We operate an emergency on-call service minutes to 24 hour care. We have many years’ experience in the Care Sector and we want to outside of office hours. support our community.