Shropshire Choices Support Finder 2018/19 Adult Care and Support Services Helping you to make the right choice to remain independent and stay well. In association with www.carechoices.co.uk The Uplands KIND CARING Multi award-winning family owned Care Home FRIENDLY The Uplands is your very best choice for care with nursing in Shropshire. Set in glorious countryside on the EXPERIENCED outskirts of Shrewsbury, it provides spacious single en suite rooms with outstanding facilities, and offers the highest standards of dementia nursing and care for those PROFESSIONAL with long term conditions. • Specialists in end-of-life care, short term respite, rehabilitation and post-operative care • Experienced, professional and friendly staff • Full programme of activities in a true home- from-home • CQC rated Good in all standards • Two dedicated dementia units ‘Attentive caring attitude of nursing and care workers, compassion and patience demonstrated continually throughout Mum’s short stay.’ J T, Shropshire For more information call 01743 282040 or come and visit us at: arches The Uplands Clayton Way Care Bicton Heath Shrewsbury SY3 8GA See our consistently high customer reviews at: www.marchescare.co.uk The Uplands is owned and operated by Marches Care Ltd, part of the Marches Care Group. Welcome from Shropshire Council 4 I care for someone 44 Contents Areas covered by this Support Finder 6 Carers Support Service 44 Carers Emergency Response Service (CERS) 44 Your health and wellbeing 7 Young Carers 45 Shropshire Choices 7 Healthy Shropshire 7 NHS Carers Direct 45 Social prescribing 9 Resource for those supporting disabled Let’s talk about the F-Word: preventing falls 10 children 45 Shropshire libraries: Books on Prescription 11 Money Matters 45 In your community 12 Financial assessments 45 Additional income you may be entitled to 46 Safety in your community 14 Managing your Personal Budget 47 Staying safe 14 Paying for your own care 48 Protecting your property 14 Top-ups 48 Concerned about abuse? 14 Running out of money 48 Travel and mobility 15 Seeking financial advice 49 Community transport 15 Having your say 49 Concessionary travel schemes 16 Making It Real 49 Social and physical activities 17 Healthwatch Shropshire 50 Inspecting and regulating care services 50 I want to stay independent 18 Customer compliments, comments and Advice and advocacy support 18 complaints 51 Equipment, gadgets and adaptations 19 How solicitors can help 51 Assistive Technology 19 Useful contacts 52 Assistive Technology checklist 20 Shropshire Choices 52 Your home 21 Finding care in your area 52 Making life easier in the home 21 Local contacts 52 Adult Social Care 24 Care homes and care homes with nursing 57 Getting the help you need 25 Want to work as a Personal Assistant in Let’s Talk Local 25 Adult Social Care? 57 Planning your support 25 Care homes checklist 59 Support options 26 Leaving hospital 27 Care home listings 61 Personal Assistants (PAs) 28 Index 69 NHS Continuing Healthcare 28 End of life care 28 All the listings in this publication Home care agency checklist 30 of care homes, care homes with Home care providers 33 nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither Specialist care and support 39 Shropshire Council nor Care Choices can be held Learning and physical disabilities and autism 39 liable for any errors or omissions. The information Sensory Impairment Service 39 contained in this Support Finder was correct Alcohol/drug misuse 40 at the time of going to print. The inclusion of Mental health 40 advertisements for homes and agencies in this Dementia care 41 Support Finder does not act as an endorsement or recommendation by Shropshire Council. Residential dementia care checklist 43 To obtain extra copies of this Support Finder, free of charge, call Shropshire Council’s Customer Services on 0345 678 9000 or email [email protected] For additional local information and support, visit www.shropshirechoices.co.uk 3 Welcome from Shropshire Council Shropshire from Welcome Welcome from Shropshire Council Welcome to the information and advice they need as quickly and 2018/19 edition of easily as possible and speaking to us either via our annual Shropshire our First Point of Contact, or one of our Let’s Support Finder, which provides social care and Talk Local sessions is a good place to start. health information for adults and carers, across the county. Our Shropshire Support Finder is another way where people can find information to help We know and understand how important it is them get the support that’s right for them. This for people to remain independent and to live Directory is full of support services, voluntary the lives they want and remain safe and well organisations and community-based solutions for longer. This is why our priority is to ensure that are available across Shropshire to help you that you and those who you support, get access or a loved one lead the lives you want as well as to the right services and activities as soon as maintain or regain independence. It is designed possible and remain active residents in your to give you help and advice so that you can find community. your own way to meet any needs for support and care. This year has seen some exciting and innovative projects in adult social care and health, which Our Shropshire Choices website also provides includes working with digital technology such information about a wide range of sources as smartwatches, voice-activated devices and of help and support, including independent messaging apps that can be used or adapted financial information and information about to support the health and social care needs care homes and housing options. It can also of vulnerable people. We’ve had a huge help with keeping independent; getting out demand from volunteers over 65 to take part and about; keeping safe; health and wellbeing; in a new pilot scheme we’ve launched to test employment and volunteering opportunities these devices and feedback to date has been and being a carer. extremely positive. We hope that our Shropshire Support Finder We also saw the launch of our first national and Shropshire Choices website provides you TECH Severn Conference which saw hundreds or the person you care for, with the information of people and organisations across the county and advice to help you find the support you and the UK attend to look at how technology need. can change peoples’ lives for the better. You can find out more about these exciting projects and You can find out more about the TECH Severn Conference at Shropshire Choices by visiting www.shropshire.gov.uk/news www.shropshire.gov.uk/shropshire-choices We continue to work closely with our voluntary, community and social care and health partners to ensure our services are more integrated and Andy Begley joined up. By working more closely together we Director of Adult Services can provide a more rounded health and social Shropshire Council care service for you, in locations near to where you live. By working together, we can help you Tel: 0345 678 9044 Shrewsbury | Telford | Wellington | Whitchurch Email: [email protected] to remain well for longer, without having to Bridgnorth Oswestry Donnington Newport become dependent on social care and health Web: www.shropshire.gov.uk | | | intervention in the long-term. First Point of Contact: 0345 678 9044 Market Drayton | Bishop’s Castle Email: [email protected] Coverage Care Services is Shropshire’s largest independent care provider, operating In Shropshire we want people to find the Web: www.shropshire.gov.uk care homes on a not for profit basis throughout the county mainly for older people. 4 Search for care at www.carechoices.co.uk to find support in your area Shrewsbury | Telford | Wellington | Whitchurch Bridgnorth | Oswestry | Donnington | Newport Market Drayton | Bishop’s Castle Coverage Care Services is Shropshire’s largest independent care provider, operating care homes on a not for profit basis throughout the county mainly for older people. Areas covered by this Support Finder Home care providers n All regions 33 Care home listings n North Shropshire 61 n Central Shropshire 63 n South Shropshire 67 Care homes with nursing listings n North Shropshire 62 n Central Shropshire 65 n South Shropshire 68 Contains Ordnance Survey data © Crown copyright and database right 2014 This Support Finder is available electronically at www.carechoices.co.uk. There is Alternative formats also a Browsealoud option for those requiring the information in the spoken word. Representing and supporting Care Providers in Shropshire, Telford & Wrekin We are committed to supporting, developing & promoting the provision of high quality social care in Shropshire and Telford & Wrekin To help deliver excellence we: Work in partnership with Help individual local authorities, CCG’s and Keep members updated members with business others, representing members on legislative, policy systems and regulatory to help shape and develop and best practice compliance the sector developments SPIC works in a way that safeguards those who may need or use care services and supports Develop and provide its members to deliver services Promote the high quality training for Provide a DBS that place people’s rights at the development of staff & the care workforce opportunities in the (pre-employment centre of their decision making. care sector. check) service Contact us Tel: 01743 860011 Email: [email protected] SPIC is a not for Website: www.spic.co.uk prot company App: To access information about community groups, clubs, societies, organisations, and much more, visit the resource directory on www.shropshire.gov.uk/shropshire-choices-directory 6 Search for care at www.carechoices.co.uk to find support in your area Shropshire Choices health and wellbeing Your Shropshire Choices • receiving support as a carer; offers information • housing advice; and advice about adult social care, housing and health.