Regd. Office: IDBI Tower, WTC Complex, Cuffe Parade, Mumbai – 400 005

Notice For Inviting Tender

Tender for Annual Maintenance Contract for providing Sweeping, Cleaning & other services incidental to cleaning and sweeping at IDBI Bank Branches / Other units in Chennai Zone (Comprising of State of Tamil Nadu and Union Territory of Puducherry )

IDBI Bank Ltd., a premier Banking institution having its Zonal Office at 115, Anna Salai, Saidapet Chennai, and Branches / Other units at various places in Chennai Zone (comprising of State of Tamil Nadu & Union Territory of Puducherry ) as spelt out in the attached Appendix proposes to invite Sealed Tenders for proposal from professional agencies, who are providing Sweeping, Cleaning and other services incidental to cleaning and sweeping to Commercial Banks, Government / Public Sector / Private organizations of repute / large hotels, Commercial Complexes, autonomous bodies etc. for similar Services at its branches / other units as given in the Appendix.

Sealed Tenders are invited for a contract period of 3 years, from registered reputed House Keeping & Facility Management Services agencies having a minimum of 7 years experience in providing House Keeping & Facility Management Services. Agencies, who are providing House Keeping & Facility Management Services for Commercial Banks, Pvt. Banks, Government / Public Sector / Private organizations of repute / large hotels, Commercial Complexes, autonomous bodies etc. shall be considered for pre-qualifications.

The Bank has provided high quality interiors and the Bidder(s) should be experienced and have capability to maintain them. The scope of work would involve cleaning & wet mopping of floors, dusting of work stations, collecting and disposing of waste in municipal bins, cleaning of toilets & toilet fixtures, window glass (both from inside & outside), telephones, lifts, walls, stairs, carpets, sofas, chairs, pedestal fans, venetian blinds, polishing of brass items, removing of cobwebs from ceilings, removal of stagnant water from terrace and external drainage cleaning, Page 1 of 73

open terrace cleaning etc. The work also includes engaging the services of personnel for other incidental work such as shifting/movement of files / documents / furniture / equipment etc. within and outside the bank‟s premises, attending pantry work etc. These services will be required on all days during the period of contract as per Bank‟s requirement.

Bidders satisfying the eligibility criteria will only be eligible for participation in tender process. Thus, Price Bid of prequalified bidders only will be opened. Bidders shall furnish details regarding their Company, Organization Chart, Date of Incorporation, Experience etc as indicated in the tender document. The tender document can be downloaded from the Bank's Website viz. www.idbibank.com.

The tender document comprises of Technical Bid and Price Bid. The Technical/Price bid super scribing "The Name of The Work" on the envelope and addressed to Deputy General Manager-FIMD, IDBI Bank Ltd, Chennai Zone, 115, Anna Salai, Saidapet, Chennai Pin: 600 015 and dropped in the tender box, kept for this purpose at 2nd Floor, Zonal Office, IDBI Bank Ltd, 115, Anna Salai, Saidapet, Chennai Pin: 600 015 on or before 11:00 am on May 11th , 2017. The Technical Bid and Price Bid are subject to the General Terms and Conditions of the TENDER document.

Yours faithfully, DGM-FIMD IDBI Bank Ltd (Chennai Zone)

Encl: As above

Page 2 of 73

INDEX

Sr. Particulars Page Nos. No. 1 Notice for inviting Tender 01-02

2 Eligibility Criteria 04-13

3 List of Bank‟s Branches / Other units in Chennai 14-20 Zone 4 Instruction for submission of Technical Bid/Price 21-28 Bid

5 Scope of work & specifications as regards type of 29-35 service /frequency of service, equipments/chemicals etc. to be used

6 General Terms and Conditions of the Technical Bid 36-54

7 The Service Level Agreement to be executed by the 55-64 Successful Bidder(s) whose Technical/Price Bid is accepted

8 Price Bid 65-66

9 General Terms and Conditions of the Price Bid 67-69

10 Deed of Indemnity 70-73

Page 3 of 73

Eligibility Criteria

1 The Bidder should be a registered entity eligible for providing services of unskilled nature and having requisite valid license in terms of applicable laws/regulations/rules. 2 The work to be undertaken viz. providing Sweeping, Cleaning and other services incidental to cleaning and sweeping upon acceptance of the bid herein will be strictly in accordance with license and terms and conditions thereof issued from the authorities under applicable laws, not limited to the Contract Labour Act. 3 The Bidders should be experienced in providing Sweeping, Cleaning and other services incidental to cleaning and sweeping (hereinafter called „the services‟) and should have been in existence for the services for the last 7 years. 4 The Bidder should have office(s) in Chennai and preferably in Coimbatore, Madurai and Trichy and also for providing the said Services (Sweeping, Cleaning and other services incidental to cleaning and sweeping) in the entire state of Tamil Nadu and Union Territory of Puducherry effectively. 5 The Bidder should have experience of providing said services (Sweeping, Cleaning and other services incidental to cleaning and Sweeping) at any commercial Bank, Private Banks, Govt. / Public sectors/ Private Organizations of reputed / Large Hotels, Autonomous bodies, Big Malls, Commercial complexes with work orders for Annual Maintenance Contracts of buildings as under: a. One (1) work order for Annual Maintenance Contract of buildings having BUA of minimum 60,000 sq. ft. / One (1) work order amounting to Rs. 4 Crores OR

b. Two (2) work orders for Annual Maintenance Contract of buildings each having minimum BUA of 30,000 sq. ft. / Two (2) work orders amounting to Rs. 2.5 Crores each OR

c. Three (3) work orders for Annual Maintenance Contract of buildings each having minimum BUA of 20,000 sq. ft. / Three (3) work orders amounting to Rs. 2 Crores each.

6 The Annual Turnover of the bidder, during last 3 financial years shall be at least

Rs. 7.5 Crores.

7 The bidder shall be a profitable firm / company during last 3 financial years as per its audited financial statements and records. Page 4 of 73

8 The bidder shall submit satisfactory service certificates issued from two of their existing major clients with details of contact person, Telephone Nos., e-mail etc. of said major clients.

9. The Bidders should ensure and confirm that (i) they have the entire mandatory compliance certificates / registrations / license issued/obtained in terms of applicable laws/rules/regulations including both Central and State labour laws applicable for providing the services in the State of Tamil Nadu & Union Territory of Puducherry where the Bank has assigned them contract and (ii) no violation/breach of the said laws /license issued /conditions thereof have been made till date (iii) all registers, records and returns to be maintained in terms of the applicable laws are kept in order as prescribed under various applicable laws.

Minimum wages payable to the personnel to be engaged for the services by the bidder shall be strictly as per Central Labour Laws only. The Bidder should comply with all relevant provisions of Contract Labour (Regulation and Abolition) Act 1970 (hereinafter called ‘the Contract Labour Act’) and Central Rules 1971 and should enclose the copies of the following:

1. License issued from the Licensing Officers appointed in terms of the Contract Act, in the name of bidder to employ contract labour under the Contract Labour Act 2. Registration certificate issued under the Employees Provident Fund Act, with latest proof (challans to be attached) 3. Registration under Employees State Insurance Act, with latest proof (challans to be attached) 4. Latest Income tax clearance certificate and PAN Card and Aadhar Card of the Bidder 5. Service Tax registration with latest proof (challans to be attached) made with the applicable tax authorities in terms of tax laws 6. Registration under Sales Tax Act / VAT. 7. Copies of audited Balance Sheets for the last 3 years / Computation of Income

The Bidders should have provided / providing similar services in offices of Commercial

Page 5 of 73

Banks, Private Banks, autonomous bodies, Government / Public Sector / Private organizations of repute / large hotels, Commercial Complexes etc. The Bidders shall have good name, standing and professional reputation for performing similar job/ assignment. In addition they should not have defaulted in providing similar services with IDBI Bank or any other establishments. The Bidders should have proper tools & equipments for providing Sweeping, Cleaning and other services incidental to cleaning and Sweeping at locations mentioned in the appendix.

The Bank reserves the right to empanel more than one vendor and the allocation can be made in the ratio of 40:30:30 or 60:40 or any other combination of ratio depending upon the requirement. The Bank also reserves the right to reject any or all the applications/bids without assigning any reasons and to restrict the list to any number deemed suitable by it if too many applications/bids are received satisfying the basic eligibility criteria.

For any clarifications please contact Smt Amandeep Kaur Anand (DGM) or Shri Vijaya Teja.S (Manager) on (044) 22202083 or (044) 22202179.

Place: Chennai DGM-FIMD Date: April 13, 2017 IDBI Bank Ltd (Chenani Zone)

Page 6 of 73

ANNEXURE-I

Sr.No Information regarding Details to be furnished by the Bidder 1 Name & Address of the

firm/Company

2 PAN No.

Aadhar No. 3 Type of organization & Year of

Incorporation. . 4 Correspondence address of bidder with contact person‟s name, telephone number, mobile number, E- Mail etc. 5 Name & details of Directors/Partners/

Proprietor

6 Company Profile with year of

Establishment

7 Details of offices

8 Whether registered with Registrar of

Companies/Firms, if so, its CIN &

Date.

Copies of Certificate of Incorporation, Memorandum of Association, Articles of Association

Whether registered with Partnership Act- the Partnership Deed/Whether registered along with all amendments.

Page 7 of 73

9 Registration with tax authorities (with

copies of 3 years IT Returns) 2015-16 – Rs.

1. Income Tax No. 2014-15 – Rs.

2013-14 – Rs. 2. Sales/ Commercial Tax No.

10 Names of the Bankers with address 1.

2.

3. 11 Details of Solvency Certificate

Submitted

12 Turnover of the company/Firm.

Please provide the details for the last

3 years ending March 31,

2014/2015/2016.

(Certified copies of audited Balance

Sheet and profit & loss account

statement to be enclosed )

a) FY – 2013-14 Rs. b) FY – 2014-15 Rs. c) FY – 2015-16 Rs.

13 Details of the works executed by the Annexure II to be filled up

company/firm during last 3 Financial years (only those works to be mentioned which qualify the eligibility criteria) Copies of satisfactory work experience obtained from the employers to be enclosed

Page 8 of 73

14 Registration with Government / Annexure III to be filled up

Public Sector Undertakings/Banks 15 Organizational set up and trained Annexure IV to be filled up

man power available (Enclose the chart) 16 Details of litigation / arbitration cases Annexure V to be filled up

resulting from the contracts executed by your company / firm in the past or currently under execution. 17 Names along with address and Annexure VI to be filled up

telephone numbers of two organization for whom work done in the past and who are in a position to certify the past performance of your company / firm

18 List of equipments and Machineries Annexure VII to be filled up

19 Other information applicant might

like to give in support of the application

Date: Signature of the authorized person & Place: Company / Firm seal

Page 9 of 73

ANNEXURE-II

LIST OF HOUSE KEEPING SERVICES CONTRACTS EXECUTED DURING LAST 3 YEARS

One (1) work order for Annual Maintenance Contract of building having minimum BUA of 60,000 sq. ft. / One (1) work order amounting to Rs. 4 Crores OR

Two (2) work orders for Annual Maintenance Contract of buildings each having minimum BUA of 30,000 sq. ft. / Two (2) work orders amounting to Rs. 2.5 Crores each OR

Three (3) work orders for Annual Maintenance Contract of buildings each having minimum BUA of 20,000 sq. ft. / Three (3) work orders amounting to Rs. 2 Crores each.

Sr. Name of the Supervising Work order Ref. Contract Contract Copy of Remarks

No. Client Authority under No. & date period value work order

whom work was (enclose copies) (Rs. in Cr.) enclosed? carried out (Name (Yes/No) Designation)

Page 10 of 73

ANNEXURE-III

Registration with Government / Public Sector Undertakings / Banks for Carrying out Facility

Management Services i.e. Central Labour Commissioner License, PF, ESI, etc.

Sr.No. Name Nature of work Value of work Name of the Registration

authority and Date of registration

ANNEXURE-IV

Organizational set up and trained man power available

Sr.No. Name Qualification Experience Works Employed Any other

done with your information firm since

Page 11 of 73

ANNEXURE-V

Details of litigation / arbitration cases resulting from the contracts executed by your company /

firm / you in the past or currently under execution

Year Award for/ against Name of Cause of Disputed Actual

Bidder Client filed Litigation / amount awarded the case / amount litigation/case arbitration /arbitration

ANNEXURE-VI

Names along with address and telephone numbers of two organization for whom work done in the recent past and who are in a position to certify the past performance of your company / firm

Sr. No Name of the employer Address Tel. No. / Fax / E-mail

Mobile

Page 12 of 73

ANNEXURE VII List of Equipments & Machineries:

Sr. No. Description Utilization Area Furnish / Enclose copies

of invoices

Delcaration:

1. All the above information furnished by me/us here above is correct to the best of my/our knowledge and belief. 2. I/we have no objection if enquiries are made about the work listed by me/us as above/in the annexures. 3. I/we agree that the decision of IDBI Bank Ltd in selection of the Contractors will be final and binding on me/us. 4. I/we have read the instructions appended to the pro forma and I/we understand that if any false information is detected at a later date, the empanelment/award of contract shall be cancelled unilaterally at the discretion of the bank without any further notice to us/me.

Signature of the Bidder Name and designation with Seal of the firm/Company Place: Date:

Page 13 of 73

Appendix

List of Branches/Offices located in Chennai zone Sl.No. Sol. Id Branch/Office Name Carpet Address Area in Sq. Ft. 1 5 Greams Road,Chennai 10250 PM Towers 37, Greams Road, Chennai - 600 006

2 6 Coimbatore - Avinashi 11200 72,Mayflower "E "Castle, Dr Balasundaram Road, Road Off Avinashi Road,ATT Colony, Coimbatore Pin :641018 3 22 Alwarpet,Chennai 3595 37,Sona Building, C P Ramaswamy Road,Alwarpet Chennai Pin :600018 Tamil Nadu 4 44 Madurai 2708 1/1,Karthik Raja Complex, Vinayaga Nagar KK Nagar Madurai Pin :625020 Tamil Nadu 1387 Regional Office, Madurai 5 45 NM Road, Chennai 2736 Nelson Towers, New No51,Nelson Manickkam Road, Chennai Pin :600029 Tamil Nadu 6 83 Dukes Complex,Trichy 1891 Dukes Complex,120, Bharatiar Salai Cantonment Trichy Pin :620001 Tamil Nadu 7 113 Thirupur 4460 112/23, Vela Towers, Indira Nagar, 1st Street, Avinashi Road,Thirupur Pin :641603 Tamil Nadu 8 120 Erode 3853 66,Aanoor Amman Complex Sathy main Road Erode, Erode Pin :638003 Tamil Nadu 9 134 TrichyRd, Coimbatore 3279 Mayflower Midcity, Near Lic Building 1510,Trichy Road, Coimbatore, Coimbatore Pin :641018, Tamil Nadu 10 194 T-Nagar,Chennai 2400 1st Floor, Devi Arihant, 24/2,Old No 16, Dr Nair Road, T.Nagar, Chennai Pin :600017 Tamil Nadu 11 211 Salem 2536 K.T.Towers, Ground Floor, No. 111,Omallur Main Road, Four Road, Salem, Salem Pin :636007 Tamil Nadu 12 213 Hosur 3708 Ground Floor,No.15, Second Cross, Kamaraj Colony , Hosur Pin :635109 Tamil Nadu 13 215 Cuddalore 1606 1st Floor, Vasantha Complex, #43, Imperial Road, Daily Thanthi, Cuddalore Pin :607002 Tamil Nadu 14 251 Ambattur,Chennai 1681 1st Floor,125-B/467, MTH Road, Krishna Puram, Opp. Rakhi Theatre, Ambattur Pin :600053 Tamil Nadu 15 253 Kanchipuram 1900 Ground Floor, No; 228, Gandhi Road, Kanchipuram Pin :631502 Tamil Nadu 16 283 Karaikudi 3000 "Sree Venkatesware", No.1,3rd Main street Subramanipuram, College Road, Karaikudi Pin :630002 Tamil Nadu 17 284 Sivaganga 2000 No-59A, North Raja Street Sivaganga Pin :630561 Tamil Nadu 18 287 Kilpauk,Chennai 3002 6/11, Balfour Road, Kelleys, Kilpauk, Chennai

Page 14 of 73

Pin :600010 Tamil Nadu 19 288 Avadi, Chennai 2631 C.T.H.Road,1st floor, Door,No.86, AnnaSquare, Avadi Chennai Pin :600054 Tamil Nadu 20 300 Mogappair, Chennai 2527 Plot No.12/18, Seethakkathi Road, East Mogappair, Chennai Pin :600037 Tamil Nadu 21 304 Puducherry 2630 No.86, S.V.Patel Salai, Pondicherry Pin :605001 Puducherry 22 321 Namakkal 3700 K.S.P.T. Towers, 117,117 A, Thuraiyur Road, Namakkal Pin :637001Tamil Nadu 23 322 Sriperumbudur 3000 Ajay Prabhu Complex,Next to Jaya Hospital, Sriperumbudur Pin :602105 Tamil Nadu 24 368 Dharmapuri 3280 Kaveri Complex, Nethaji Bye Pass Road, Salem Main Road, Opp.Govt Hospital, Dharmapuri Pin :636701 Tamil Nadu 25 369 Kumbakonam 3225 Premier Towers No.2, Lakshmi Vilas Street, KumbakonamThanjavur Pin :612001 Tamil Nadu 26 370 Tambaram, Chennai 2085 No.4, Durgaswamy Reddy Street, West Tambaram, Chennai Pin :600 045 Tamil Nadu 27 371 Tuticorin 1955 Ground Floor, Door No.50,51,52,53 & 54, WGC Road, Tuticorin Pin :628002 Tamil Nadu 28 380 Specialised Corporate 7200 No 7, Chavalier Sivaji Ganesan Road, (South Boag Branch, Chennai Road), T.Nagar, Chennai Pin :600 017Tamil Nadu 29 381 Specialised Corporate 3921 `The Excellence' 4th Floor, No.104, Race Course Branch, MCG & TBG Road, Coimbatore Pin :641 018 Tamil Nadu 30 388 Specialised Corporate 4250 LIC Building, 1st Floor, No.3, West Marret street, Branch, Madurai (opp to Railway station), Madurai Pin :625001, TN 31 393 Karur 4140 No.11, Senugunthapuram, 80 Feet Road, Karur Pin :639001 Tamil Nadu 32 394 Pollachi, Tamil Nadu 3340 Gr Flr & 1st Flr, Door No. 16, TS No. 1440, Venkataraman Round Rd, Mahalingapuram, Pollachi Pollachi Pin :642002 Tamil Nadu 33 438 Sivakasi 2400 New No.36F, Old No.106, Velayutham Road, Sivakasi Pin :626123 Tamil Nadu 34 442 Dindigul 2069 M/s. City Plaza B No.11 Main Road, Dindigul Pin :624001 Tamil Nadu 35 630 Ashok Nagar,Chennai 3600 No 44 / 86, 4th Avenue Near R3 Police Station Ashok Nagar Chennai Pin :600083 Tamil Nadu 36 708 Tirunelveli 2739 City Shopping Centre Trivandrum Bye Pass Road Kokurakulam, Near Collectorate Tirunelveli, Pin :627006 Tamil Nadu 37 717 Vellore 1800 No.5, 14th cross street, 1st Floor, Gandi Nagar, Vellore Pin :632 006 Tamil Nadu 38 718 Periyar Nagar 2223 "Sri Lakshmi", B-26, Karthikeyan Salai, Periyar Nagar Chennai Pin :600 082 Tamil Nadu 39 735 Nanganallur 1254 No. 3, Annapoorna Apartments, 17th Street, Nanganallur Chennai Pin :600061, Tamil Nadu 40 736 Velachery 2200 "Sai Ashirwad" No.51-B, Velchery Main Road, Near Flyover, Velachery, Chennai Pin :600042 Tamil Nadu Page 15 of 73

41 739 Attur 2700 Sree Narayanagiri Plaza (Ground Floor), 688/188 E, Kamarajanar Road, Attur, Salem Pin :636102 Tamil Nadu 42 756 Tiruvallur 1664 RMJ Plaza No. 4/120, J.N.Road, Tiruvallur, Pin :602 001 Tamil Nadu 43 758 Vellakovil 1830 405-A, Ground Floor,Balu Towers, Muthur Road, Vellakovil Pin :638 111 Tamil Nadu 44 766 Tanjore 2399 No. 7A, Rajappa Nagar, Medical College Road Thanjavur, Thanjavur,, Pin :613 007 Tamil Nadu 45 777 Annanagar,Chennai 1934 J-19, IIIrd Avenue, Annanagar-East, Chennai Pin :600102 Tamil Nadu 46 779 Pallavaram,Chennai 1436 13, YAK Complex, Pammal Main Road (Near HP Petrol Bunk), Pallavaram, Chennai Pin :600075 Tamil Nadu 47 786 Kodaikanal 1197 Door No. (210-C-1) - 16/75 Hotel Anjay Building Anna Salai, Kodaikanal Dindigul Pin :624101 Tamil Nadu 48 814 Kodambakkam,Chennai 3147 “Kalpalathika Towers", First floor, old no 24, new no 36, Dr. Ambedkar road, Kodambakkam, Chennai Pin :600 024 Tamilanadu. 49 817 Madurai,RAC 2425 1/1,Karthik Raja Complex, Vinayaga Nagar KK Nagar, Madurai Pin :625020 Tamil Nadu 50 818 Coimbatore,RAC 1411 Mayflower Midcity Near LIC Building, 1510, Trichy Road. Coimbatore Pin :641018 Tamil Nadu 51 887 Sholinganallur,Chennai 2500 Vishnu Illam, No: 1/12, Rajiv Gandhi Salai, Old Mahabalipuram Road, Chemmanacheri, Chennai Pin :600 119 Tamil Nadu 52 890 Madurai-Bye Pass Road 2577 27/12A , A T P Towers, Bye Pass Road, Madurai Pin :625 010 Tamil Nadu 53 904 OTA,Chennai 1204 Officers Training Academy, St Thomas Mount Chennai Pin :600016 Tamil Nadu 54 907 Parrys Corner, Chennai 2888 Hari Nivas Towers, No.163, Thambu Chetty Street, Chennai Pin :600001 Tamil Nadu 55 920 Palani,Tamil Nadu 1975 # 7, Post Office Road, Palani Pin :624 602 Tamil Nadu 56 945 CCU, Chennai 3rd Floor, Khivraj Complex - I, 480 Anna Salai, Chennai Pin :600035Tamil Nadu 57 976 Currency Chest,Chennai 32958 # 480, Ground Floor,Nandanam, Anna Salai, Chennai Pin :600035 Tamil Nadu 58 993 RPU South, Chennai 3 rd Floor, Khivraj Complex – I 480 Anna Salai, Nandanam Chennai Pin :600035, Tamil Nadu 59 1012 Ranipet, TN 1500 No.8 A, MBT Road, Navalpur, Ranipeth Pin :632 402Tamil Nadu 60 1053 Villupuram, Tamil Nadu 1387 No.5 Hospital Road, (Opp: Fire Station), Villupuram Pin :605602 Tamil Nadu 61 1055 Thiruvanmiyur - 2400 No.67, East Coast Road, Thiruvanmiyur,Chennai Chennai Thiruvanmiyur Pin :600 041Tamil Nadu 62 1056 Sivanmalai,Tamil Nadu 2160 Kulanthai Complex, Door No.118,Neelakattu Pudur, Page 16 of 73

Sivanmalai Village,Kangayam Taluk, Tirupur Pin :638701 Tamil Nadu 63 1061 Neelamangalam, TN 1638 AKT Memorial School,Kallakurichi, Chennai Main Road,Neelamangalam(PO), Kallakurichi(TK) Villupuram Pin :606202Tamil Nadu 64 1085 Chennai-Porur 1772 NO. 9, Lakshmi Nagar,Arcot Road, Porur,Chennai Porur Pin :600116 Tamil Nadu 65 1096 Pudukkottai, Tamil 2068 Palson Building, 4085/12, 4098/2 South 4th Street, Nadu Pudukkottai Pin :622402 Tamil Nadu 66 1097 Udhagamandalam,Tamil 1900 Mootha Complex, 92,Upper Bazar, Near Jain Nadu Temple, Udhagamandalam Pin :643001, Tamil Nadu 67 1118 Virudhunagar 2005 Plot No. 32, Lakshmi Colony,Madurai Road, Virudhunagar Virudhunagar Pin :626 001 Tamil Nadu 68 1119 Salai Road, 2052 Rohini City Square, Ground Floor, No.57-A, Tiruchirapalli Salai Road, Tiruchirappalli, Pin :620018 Tamil Nadu 69 1120 Gobichettipalayam 2031 No.246, Ground Floor, K.G.P. Complex, Sathy Main Road,Gobichettipalayam Pin :638452 Tamil Nadu 70 1141 R S Puram,Coimbatore 2777 Prasad Chambers, Door No. 93,94 & 95, East Arokyasamy Road, R S Puram, Coimbatore Pin :641 002 Tamil Nadu 71 1142 Chengalpet, TN 1506 64/11 Alagesan Road, Vedachala Nagar, Chengalpet, Chennai Pin :603001 Tamil Nadu 72 1143 Neelankarai, TN 1998 Plot No 2, Ist Main Road,Raja Nagar, Neelankarai Chennai Pin :600041 Tamil Nadu 73 1178 Madipakkam 1700 No. 2 /155,Medavakkam Main Road, Sahana Complex,Kilkattalai,Chennai Pin :600117 Tamil Nadu 74 1195 Semmipalayam Branch, 1476 SF no: 127/2-Z, Site no: 46,SAP Nagar, KSN TN Puram, Semipalayam village,Paladam -talluk Tirupur Pin :641662 Tamil Nadu 75 1200 Krishnagiri, Tamil Nadu 1338 No. 1/375-7, "S K Complex",Rayakottai Road, Krishnagiri Pin :635001 Tamil Nadu 76 1201 Kallandhiri, Madurai 1020 No.1/205, Mela Kallandhiri, Madurai Pin :625301 Tamil Nadu 77 1202 Kannangudi, Tamil 702 6/1-A,Devakottai Tk,Kannangudi, Sivaganga Nadu Tamil Nadu 78 1203 Annaimalayanpatti, 1250 No.29/1, Erasai Road,Annaimalayanpatti (PO), Theni Uthamapalayam (TK),Theni Pin :625526 Tamil Nadu 79 1204 Rajapalayam 1300 "Chitra Poly Clinic" Plot No.627, Tenkasi Road, Rajapalayam,Virudhunagar Pin :626117 Tamil Nadu 80 1205 Alavaipatti, Namakkal 750 # 4/145, Thatchankadu,Nexar to HP Petrol Bunk, Alavaipatti P.O. ,Rasipuram Main Road, Rasipuram Taluk ,Namakkal Pin :637505 Tamil Nadu Page 17 of 73

81 1244 Udumalpet 1452 No.2, Basheer Ahammed Layout, Thirupur District,Udumalpet Pin :642 126, Tamil Nadu 82 1319 Tenkasi 1681 Door No: 326/N1,Sountariya Royal Towers Tenkasi - Courtallam road, Tenkasi Pin :627811 Tamil Nadu 83 1344 Mudichur, 1205 Dhanaselvi Plaza, No. 2, Kanagavalli Nagar, Kancheepuram PTC Quarters Bus Stop, Varadharajapuram, mudichur, Kanchipuram Pin :600048 Tamil Nadu 84 1358 Marret Street, Madurai 1793 No. 3, West Marret Street,LIC Buildings, I Floor,Madurai Pin :625001Tamil Nadu 85 1378 Aranthangi, Tamil Nadu 1100 No.56/1,"Ponmuthu Building", Pattukkottai Road, Aranthangi, Pudukkottai, Pin :614616Tamil Nadu 86 1379 Arani, Tamil Nadu 1500 KEMPU Center,3A, Karthikeyan Road, Arani, Thiruvannamalai Pin :632301,Tamil Nadu 87 1426 Sevur, Tamil Nadu 1382 Manickam Complex, VIP Nagar, Tiruppur Dt, Sevur Pin :641655 Tamil Nadu 88 1427 Karaikal 1519 New No 28, Thomas Arul Street, Karaikal, Pondicherry Pin :609602, Puducherry 89 1428 Nagore, Tamil Nadu 1400 T.S.No. 758,760,Hospital Road, Sivan Koil South Street, Nagapattinam Dist, Nagore Pin :611002 Tamil Nadu 90 1429 Perambalur 1997 No.71,Venkatasapuram,Perambalur, Tamil Nadu 91 1430 K K Nagar, Chennai 1842 Plot No 780,No 3 Munuswamy Road, K K Nagar, Chennai Pin :600078 Tamil Nadu 92 1431 Thiruvannamalai, Tamil 1440 27, Sannathi Street,Thiruvannamalai, Pin :606601 Nadu Tamil Nadu 93 1578 Theni, Tamil Nadu 1284 No. 41/21,"KM Construction Complex", Mirranda Lane, Near Theni-Allinagaram Municipality, Allinagaram, Theni Pin :625531 Tamil Nadu

94 1579 Thuckalay 1773 AJ Complex, Near Government Hospital, Panavilai, Kanyakumari Pin :629175 Tamil Nadu 95 1619 Vadapalani, Chennai 1896 98, 100 ft Road, Vadapalani Chennai Pin :600026 Tamil Nadu 96 1621 Raja Street, Coimbatore 2000 No:589, Sri Lakshmi Lodging Complex, Raja Street, Coimbatore Pin :641001 Tamil Nadu 97 1622 Palladam Road, 2185 4/524,M.R.P. Complex, Palladam Road, Veerapandi Tiruppur P.O.,Tirupur, Pin :641605Tamil Nadu 98 1623 Ramnad 1500 No.64,Pandirajan Complex,Swami Vivekanand Street, Ramnathapuram Pin :623501Tamil Nadu 99 1624 Mettupalayam 1600 No.5/630, 5/666,Coimbatore Road, Suthanthirapuram, Mettupalayam Pin :641301 Tamil Nadu 100 1654 Gopalapuram,Chennai 2325 245, Avvai Shanmugam Salai,Gopalapuram, Chennai Pin :600086 Tamil Nadu 101 1656 Cherangode - 1500 Near Bus Stand,Main Road, Ayyankolly, Ayyankolly, TN Munnanad P.O.,Nilgiris Pin :643239 Tamil Nadu 102 1709 Kovilpatti, Tamil Nadu 1125 No 135/10,Kovilpatti Main Road, (Opp: Kamaraj Statue),Kovilpatti Pin :628501 Tamil Nadu Page 18 of 73

103 1733 Thuraiyur, Tamil Nadu 1686 No 85/4A, Ground Floor,Balaji Avenue, Trichy Road, Thuraiyur, Trichy Pin :621010 Tamil Nadu 104 1736 Pallipalayam 1643 Oorali Complex, Bye Pass Road Pallipalayam Namakkal Pin :638006 Tamil Nadu 105 1737 Coonoor 2160 No.92, "Gandhigiri"Grays Hill, Bedford Coonoor,Nilgiris Pin :643101Tamil Nadu 106 1738 Arakonam, Tamil Nadu 1786 No 259 TNHB,Jothi Nagar Post, Arakonam Pin :631001, Tamil Nadu 107 1739 Tirupathur, Tamil Nadu 1339 No.14,Pudupet Road,Tirupathur Pin :635601 Tamil Nadu 108 1804 Sankarankovil 1830 No. 266/21st Floor, Rajapalayam Main Road Sankarankovil, Tirunelveli Pin :627756, Tamil Nadu 109 1833 Poonamallee, Chennai 1420 18,Avadi Road, Karayanchavadi,Poonamallee Chennai Pin :600056 Tamil Nadu 110 1903 Vadassery, Tamil Nadu 1420 No. 78,de Thasor Azhgam,WC College Road, Vadasery, Kanyakumari, Nagercoil Pin :629001 Tamil Nadu 111 1904 Kallalangudy 1283 Door No 7/375,Vadakadu Main Road, Kallalangudi Alangudi Taluk,Pudukkottai Pin :622301, Tamil Nadu 112 1905 Thiruvarur 1663 Door No. 24,South Street,Thiruvarur Pin :610001 Tamil Nadu 113 1906 Perumanallur, Thirupur 1200 KMC Towers, NH 47 Main Road,Perumanallur, Thirupur Pin :641666 Tamil Nadu

114 1907 Ammapet,Salem 2200 154 / 129,Cuddalore Main Road, Ammapet, Salem Pin :636003 115 1908 Omalur, Tamil Nadu 1250 145, Dharmapuri Main Road, Omalur, Salem district, Salem Pin :636455 Tamil Nadu 116 1909 Tiruchengode 1325 TLOA Golden Jubliee Building, 102 A, Sankagiri Road, Tiruchengode, Namakkal Pin :638211, TN. 117 1928 Nolambur 1400 8/4 MIG Bharathisalai, Nolambur Chennai Pin :600037 Tamil Nadu 118 1945 Dharapuram, Thirupur 1540 S.M.Complex, 122, Pollachi Road, Thirupur - District, Dharapuram Pin :638656, Tamil Nadu 119 1993 Bodinayakanur 1739 Srimathu Ramalinga Sowdambikai Amman Kovil Complex Door No: 35, Ward No: 8, South Raja Street Bodinayakkanur Pin :625513 Tamil Nadu 120 2001 Guduvancherry 1483 No.36, GST Road, Nandivaram Pin :603202 Tamil Nadu 121 2002 Arumbakkam 2256 PC36,Razak Garden Main Road, MMDA, Arumbakkam, Chennai Pin :600106, Tamil Nadu 122 2028 Karanodai, Tamil Nadu 1400 No.3/104, GNT RoadKaranodai Pin :600067 Tamil Nadu 123 2090 Samalapuram 1755 SF No.- 856- B, Door No. 1G, K N Palayam Road, Samalapuram, Palladam Taluk,Tirupur, Pin :641663 Tamil Nadu 124 8009 RAC,Velachery 1100 Retail Asset Center,2nd Floor, "Sai Ashirwad", Page 19 of 73

No.51-B, Velachery Main Road, Near Flyover, Velachery, Chennai Pin :600042, Tamil Nadu 125 8033 RAC, Trichy 1465 Rohini City Square, Ground Floor, No.57-A, Salai Road,Tiruchchirappalli Pin :620018, Tamil Nadu 126 9007 Currency Chest, Trichy 5000 Door No.36, Royal Denizen Apartment, Pattabiraman Road,Tennur,Tiruchchirappalli Pin :620 017 Tamil Nadu 127 2111 Washermanpet 1700 No.38 Gollavar Agraharam Road (GA Road), Old Washermanpet, Chennai Pin :600021, TN.

Area in Sq Ft as per Categorisation of Branches / Other Units in Chennai Zone:

Categorisation Area in Sq. Ft.

A 115085 B 78913 C 118880 Grand Total 312878

Page 20 of 73

Envelope No I

Technical Bid

NAME OF THE WORK: Annual Maintenance Contract for providing ‘Sweeping, Cleaning and other services incidental to cleaning and sweeping’ at the IDBI Bank Branches / Other units in the State of Tamil Nadu and Union territory of Puducherry

NAME OF THE BIDDER: …………………………………………………..

ADDRESS: …..…………………………………………….…

………………………………………...………….

………………..………………………..…………

LAST DATE OF SUBMISSION OF THE TENDER: May 11th , 2017

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DISCLAIMER

The information contained in this Tender document or information provided subsequently to the Bidder(s) or applicants whether verbally or in documentary form, by or on behalf of IDBI Bank Limited (IDBI Bank/the Bank), is provided to the Bidder(s) subject to the terms and conditions set out in this TENDER document (Technical Bid and Price Bid) and all other terms and conditions, subject to which such information is provided.

This TENDER document is not an agreement and is neither an offer nor an invitation to offer by IDBI Bank. This TENDER is to invite proposals from applicants who are qualified to submit the bids (“Bidders”). The purpose of this TENDER is to provide the Bidder(s) with information and to assist them in formulation of their proposals (Bids). This TENDER does not claim to contain any or all the information, which each Bidder may require. Each Bidder should, at its own costs without any right to claim reimbursement, conduct its own investigations, analysis and should check the accuracy, reliability and completeness of the information in this TENDER and wherever felt necessary obtain independent advice. IDBI Bank makes no representation or warranty and shall incur no liability or obligation under any law, statute, rules or regulations as to the accuracy, reliability or completeness of this TENDER. IDBI Bank may in its absolute discretion, but without being under any obligation to do so and without prejudice to its rights, update, amend or supplement the information in this TENDER.

The information contained in this TENDER document is selective and is subject to updation, expansion, revision and amendment by IDBI Bank. IDBI Bank does not undertake to provide any Bidder(s) with access to any additional information or to update the information in this TENDER document or to correct any inaccuracies if any therein, which may become apparent. IDBI Bank reserves the right of discretion to change, modify, add to or alter any or all of the provisions of this TENDER and/or the bidding process, without assigning any reasons whatsoever. Such change will be intimated or made accessible to all Bidders or can be accessed in website of IDBI Bank. Any information contained in this TENDER document will be superseded by any later written information on the same subject made available/accessible to Bidder(s) by IDBI Bank.

Information provided in this TENDER is on a wide range of matters, some of which may Page 22 of 73

depend upon interpretation of law. The information given is not intended to be an exhaustive account of statutory requirements and should not be regarded as a complete or authoritative statement of law. IDBI Bank does not own any responsibility for the accuracy or otherwise for any interpretation or opinion on law expressed herein. Further, IDBI Bank also does not accept claim, obligation, responsibility or liability of any nature whether resulting from negligence or otherwise howsoever caused arising from reliance of any Bidder upon the statements contained in this TENDER.

IDBI Bank reserves the right to reject any or all the expression of interest/proposals/Bids received in response to this TENDER at any stage without assigning any reason whatsoever and without being liable for any loss/injury that Bidder might suffer due to such reason. The decision of IDBI Bank shall be final, conclusive and binding on all the Bidders/parties directly or indirectly connected with the bidding process.

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INSTRUCTIONS FOR SUBMISSION OF TECHNICAL BID/PRICE BID

1. The scope of work covers providing Sweeping, Cleaning & other services incidental to cleaning and Sweeping, as described in the Technical Bid hereunder, at all IDBI Bank Branches / Other units located in the State of Tamil Nadu and Union Territory of Puducherry. The details whereof are as provided herein below

2. The sealed cover should contain the following:

a) Envelop 1 (Technical Bid) –

(i) Tender Fee of Rs. 1000/- (Rs. One thousand only) (Non Refundable) in the form of RTGS / NEFT to IDBI Bank Li m i t e d , Current account bearing A/c number 0005102000042255, IFSC code – IBKL0000005 OR

Tender Fee of Rs. 1000/- (Rs. One thousand only) (Non Refundable) to be submitted along with Technical Bid only in the form of Demand Draft / Pay Order / Banker‟s Cheque drawn in favour of IDBI BANK LTD payable at Chennai.

(ii) Earnest Money Deposit (EMD) of Rs. 1,00,000/- (Rs. One Lakh only) in the form of RTGS/NEFT to IDBI Bank Limited, Current account bearing A/c No - 0005102000042255, IFSC code – IBKL0000005

OR

Earnest Money Deposit (EMD) of Rs. 1,00,000/- (Rs. One lakh only) to be submitted along with Technical Bid only in the form of Demand Draft / Pay Order / Banker‟s Cheque drawn in favour of IDBI BANK LTD payable at Chennai.

Envelop 2 (Price Bid) – The rate shall be quoted as per Performa given in the Price Bid. The Performa should be duly signed & sealed by the Bidder(s).

3. Each Bidder(s) will be issued with one copy of Technical Bid and Price Bid, which will contain General Terms & Conditions, Scope of Work, chemicals, materials, equipments to be used, etc. The Bidder(s) who‟s financial/Price Bid is accepted will have to enter into an Page 24 of 73

agreement with the Bank as per pro forma given. 4. The sealed cover (with Technical Bid & Price Bid covers kept inside) super scribed with the name of the work may be addressed to Deputy General Manager-FIMD, IDBI Bank Ltd, Chennai Zone, 115, Anna Salai, Saidapet, Chennai 600 015 and the covers shall be dropped in the Tender Box placed at 2 nd Floor, IDBI bank Ltd. 115, Anna Salai, Saidapet, Chennai 600 015 on or before 11:00 am on May 11th , 2017. The Bank will not be responsible for any postal delay/loss/non receipt thereof. Bid received after the date & time specified above will be rejected. The technical bids shall be opened on May 11th , 2017 11.00 am. Price bids shall be opened in the presence of the Bidder(s) who wish to be present on the day of opening of Price bids at May 18th 04:00 pm at the above mentioned address.

5. A pre-bid meeting of all the intending bidders desirous of attending shall be held on May 5th at 4.00 PM at Bank‟s Saidapet premises at Chennai where the intending bidders can have detailed discussion regarding the tender, procedure for filling tender in the Technical bid, financial Price Bid or any other matter/clarifications covering the tender.

6. Bidder(s) shall note that bids received without prescribed EMD (RTGS/NEFT/DD) or

Tender Fee (RTGS/NEFT/DD) shall summarily be rejected.

7. The EMD of Unsuccessful Bidders shall be returned on non-acceptance of the Bid within three months from the last date fixed for receiving the Bid or such earlier time as decided by the Bank. However, EMD of Successful Bidder(s) whose tender has been accepted by the Bank shall be adjusted towards Security Deposit. The Successful Bidder(s) has to deposit balance amount of Security deposit worked @ 5% of gross quoted value of the contract for the year after adjusting said EMD. The Security Deposit shall not bear any interest and such amount shall be forfeited in the event of any invasion, refusal or delay on the part of the Successful Bidder(s) to sign and execute the agreement within 30 days from the commencement of contract in case their Bid is accepted.

8. The Bidders shall submit their offers strictly in accordance with the terms and conditions of the Bid document. Any Bidder that stipulates conditions contrary to / inconformity with the conditions given in the Bid document is liable for rejection. Page 25 of 73

9. The Bids amount is to be inserted in words as well as in figures in the space provided and in case of discrepancies between prices written in words and prices written in figures, the prices written in words shall be considered correct. The correction and or overwriting, made in the tender documents/price bids if not authenticated, will be liable for rejection.

10. The rates quoted in the Bid shall be inclusive of all taxes and duties such as Sales Tax, Surcharge on Sales Tax, Excise Duty, Octroi, Turn Over Tax and Work Contract Tax and also delivery of material at site, VAT or any other applicable tax as per statute (present and future) excluding service tax or any other such tax falling in similar bracket / category. The loading and unloading charges if any shall also be included in the quoted rate. Further, rate shall be inclusive of labour charges, uniform for labour, tools and materials required for cleaning, transportation, scaffolding, insurance premium covering any risk to labour etc.

11. The Tender Document i.e. Technical Bid and Price Bid are not transferable.

12. Time is the essence of the contract and the works must be started within 15 days from the date of issue of work order. Any Bidder who disagrees with the time schedule and stipulates a longer period is liable to be rejected.

13. Access to inspect the site will be given with prior appointment up to one day prior to the last date of submission of the tender.

14. The Bid shall be signed by t h e B i d d e r or person(s) as d u l y authorized by the Bidder. In case, the Bidder is a Company, the officer so authorized by the Company with its seal duly affixed shall sign the Bid. A resolution to that effect passed by the bidder company shall be attached with the bid.

15. The Bid shall contain proper / registered office address, Tel. No. & Fax No., e-mail for serving notices required to be served to the Bidder in connection with the Bid.

Page 26 of 73

16. The Bid Form and the documents attached to it shall not be detached and no alteration or mutilation (other than filling in all the blank spaces) shall be made in any of the documents attached hereto. Any alterations or changes to the entries in the attached documents shall be made by a separate covering letter otherwise it shall not be entertained.

17. Bidder(s) are requested to visit the site and also carefully examine the Bid Documents, terms and condition of contract, specifications, schedules and the frequency of work. In case there should be or appear to be any ambiguity in or discrepancy between any of the document, they should immediately refer the matter to the Bank for clarification.

18. The Bank will not be responsible/liable for payment of any costs, charges or expenses, which may have been incurred or payment of any damages or any monies or of any nature, in respect of any losses to person or property suffered by any Bidder(s) in connection with visits to inspect the site and in the preparation of Bid for submission.

19. The Bidder(s) (whether he submits the Bid or not) shall treat the details of the document as secret and confidential and shall not share or part with any third party without prior written consent of the Bank.

20. The Bank reserves the right to adjust/rectify any arithmetical or other errors in any Bid in the way that it is considers suitable. Any adjustments/rectification so made by the Bank shall be treated as stated to the Bidder(s).

21. The Bank is not bound to accept any lowest Bid and it has the right to accept or reject any Bid at its own discretion without assigning any reasons. The Bank‟s decision in this regard will be final, conclusive and binding on the Bidder(s).

22. The Bank reserves the right to empanel more than one vendor and the allocation would be made in the ratio of 40:30:30 or 60:40 or any other combination of ratio depending upon its requirement. The Bank also reserves the right to reject any or all the applications without Page 27 of 73

assigning any reasons and to restrict the list to any number deemed suitable by it if too many applications are received satisfying the basic eligibility criteria.

23. No conditions from the intending bidder in addition to the conditions stipulated in the Bid document will be acceptable. I/We have read the above terms & conditions.

Date Signature and seal of Bidder(s)

Page 28 of 73

Scope of Work and Specifications of Services, Equipments, Chemicals etc.

The Bank has provided high quality interiors and the Bidder(s) should be experienced and have capability to maintain them. The scope of work would involve cleaning & wet mopping of floors, dusting of work stations, collecting and disposing of waste in municipal bins, cleaning of toilets & toilet fixtures, window glass (both from inside & outside), telephones, lifts, walls, stairs, carpets, sofas, chairs, pedestal fans, venetian blinds, polishing of brass items, removing of cobwebs from ceilings, removal of stagnant water from terrace and external drainage cleaning, open terrace/canopies cleaning etc. The work also includes engaging the services of personnel for other incidental work such as shifting/movement of files/documents/furniture/equipment etc. within and outside the bank‟s premises, attending pantry work etc. These services will be required on all days during the period of contract as per Bank‟s requirement.

Types of Services, Frequency of Service & Penalties for non completion/unsatisfactory work, Equipments and Chemicals/Cleaning materials to be used are as under:

I. Types of Services and their Frequency

A Works to be completed by 9.30 am on all days:

Sr. Type of service (Branches/ other units) Frequency Method Penalties for No. of service Non Completion/ Unsatisfacto r y work 1 Sweeping & wet mopping on all the floors Daily Once Manually/ Rs. 500/- per including lift lobby, workstation area, Mechanized floor per day dispensary, canteen and cabin enclosures in the main building & 1st floor and basement in annex building. 2 Collecting of waste from the waste paper Daily Once Manually Rs. 5,000/- basket and disposing off at municipal bins per outside office premises. day 3 Dusting & wiping of all open work stations Daily Once Manually using Rs. 500/- per along with computers and their accessories dry & wet floor per day like printers, monitors, keyboards, fax cloth as per machine and photocopiers etc, telephone requirement instrument, pedestal fans, cabins including desk chairs, tables, side- units, sofas & other furniture on the floors.

Page 29 of 73

4 Glass cleaning in passages and corridors and Daily Once Manually using Rs. 250/- per of cabins from inside & outside dry & wet floor per day cloth using spray liquid cologne.

Sr. Type of service (Branches/ other units) Frequenc Method Penalties for No. y of Non service Completion/ Unsatisfacto r y work 5 Sweeping of stairs , Drive way and Parking Daily Once Manually/ Rs. 1,000/- area around the office premises. Mechanized per day 6 Cleaning of window glasses from inside as Daily Once Manually using Rs. 500/- per well as outside all around the building on necessary day ground floor. tools and cleaning 7 Sweeping and wet mopping of entrance Daily Twice Mamaterinuaalllsy using Rs. 500/- per lobby, lift lobby as applicable necessary day tools and cleaning materials

B Miscellaneous works to be attended during working hours

Sr. Type of service (Branches/ other units) Frequency Method Penalties for No. of service Non completion / unsatisfactory work 1 Providing services to carry out work which is Daily or As Manually Rs. 2,000/- per incidental to sweeping & cleaning such as And When from the day cleaning & maintenance of pantry, serving Required pool of tea/ water etc., cleaning of all utensils and personnel shifting/movements of files/ documents, deployed equipment etc. within and outside the office for cleaning premises as per the requirement. activities.

Page 30 of 73

C Work to be carried out daily at different intervals

Sr. Type of service (Branches/ other units) Frequency Method Penalties for No. of service Non completion /unsatisfac tory 1 Cleaning of Toilets along with toilet Daily scrubbing Rs. 200wor/-k p er fixtures such as urinal, washbasins, W.C., Thrice /washin service mirror, lights, doors, dustbins, buckets, (before 9.30 g with per toilet mugs in the toilet etc. Removing of AM, appropriate cobwebs from ceilings, Scrubbing of all cleaning walls and floor in the toilet thoroughly in 12.30 material/m the morning and thereafter every hour a PM & a chines, check should be maintained to keep the toilet wet clean and dry. Soap containers fitted in the 3.30 & dry toilets should be filled every day with PM ) wipin Homacol/any branded liquid soap like In addition to g Dettol, Lifebuoy etc. above as and manually/ when m instructed by echanicall Care Taker of y with Bank soap 2 Cleaning/Sweeping & Wet mopping lift Daily scrsolutibboing Rs. 200/- per car Twice /nw sasprahiyng service (Floor & Wall), Lift lobbies, etc. (before wcoitlohg ne 9.30 appropriat AM, e cleaning 12.30 material/m PM) a chines, wet & dry wipin g manually/ m echanicall y with soap solution spray cologne

Page 31 of 73

D Work to be carried out on Periodical Basis

Penalties for Sr. Frequenc Non No. Type of service(Branches/ y of Method completion/ other units) service unsatisfactor 1 Cleaning of sign boards, signage, Weekly Manually/ Rys .w 1,000ork name plates Once Mechanicall y using per week etc. appropriate shining material 2 Polishing Brass items (loose & Weekly Manually/ Rs. 1,000 fixed) by using Brasso As per Once Mechanicall y using per week requirement appropriate shining material 3 Cleaning, sweeping of roof of Weekly Manually/ Rs. 2,000/- canopy, terraces, Once Mechanicall y as the per week Shaft areas, basement, pump circumstanc es may house, substation, etc. demand 4 Scrubbing and washing of stairs Weekly Manually/ Rs. 2,000/- & removing pan Once Mechanicall y as the per stains if any from the corners circumstanc we es may demand ek 5 Removing of cobwebs from the Weekly Manually/ Rs. 5,000/- walls/ceiling etc. Once Mechanized as the per Daily check is to be maintained. circumstanc es may cleani demand ng 6 Cleaning of all carpets laid in executive cabins, passage, work station, conference 6.i Droorym v,ac uetucm u cleasingn istngand ard Monthly Mechanized Rs. 500/- per quality of shampoo meant for Once vacuuming floor per carpet shampooing month 6.ii Shampoo cleaning Quarterly Mechanized Rs. 1,000/- per Once vacuuming floor per & quarter shampooing

Page 32 of 73

7 Cleaning of Sofas and Executive Chairs in 7.i Dcabryi nvacs, ucounmfere cleanncien rgoom. and enclosures Monthly Mechanized Rs. 20/- per seat Once vacuuming per month 7.ii Shampoo cleaning Quarterly Mechanized Rs. 50/- per seat Once vacuuming per month & shampooing 8 Dusting, cleaning and servicing of Monthly Manually Rs. 2,000 per vanishing Once using dry & floor per month blinds to keep them in working wet cloth condition throughout the year & liquid detergent 9 Maintenance of Glass Windows and Façade

9.i Cleaning of Internal and External surface of Monthly Manually Rs. 2,500 per Glasses and External Textured surface and Once using floor per month sill of all windows in the buildings necessar y Rs. 1,000 per tools floor per and month during 9.ii Cleaning of Internal and External surface of Quarterly Macleanunianglly mRson. 2,500soon per Glasses and External Kent Tile and sill Once umsiatering als floor per quarter of all windows. necessar y Rs. 1,000 per tools and floor per cleaning quarter during materials. monsoon In addition safety belts and other security 10 Removal of stagnant water from terrace and As per arMaranungaellmye/ n Amount on External drainage cleaning Requirement tMec s. hanize actual d cleaning paid to any other agency

Note: i. However, agency on to carryout Sweeping & cleaning work at any of the premises on Sundays and Bank Holidays as per requirement, which are part of daily routine works

ii. The Bidder(s) shall ensure quality work in planned and time bound manner. The standard of cleaning material tools and tackles, machinery/equipment and deployment of manpower for carrying out sweeping, cleaning & other services incidental to Page 33 of 73

sweeping and cleaning shall be to the satisfaction of Assistant Care Taker/Care Taker/Officers of Bank supervising the work. Whenever the quality of the Sweeping & cleaning Services / maintenance rendered are below standard; the Bank at its own discretion will impose penalties as mentioned in this TENDER document and recover/adjust the amount from the monthly bill/Security Deposit.

EQUIPMENTS TO BE USED

Sr. Machine Type Functio No. n 1 Scrubber Driers-Heavy duty Scrubbing, Drying of Floors at Passage, Reception area, Waiting area, 2 Compact Scrubber Driers SPcrasubsagbein ign, wDarrydsing e tcof. Floors at Offices, 3 Single Disc Scrubber SCcrabubinbs,i ngmeeti of fnglo orroos amt sT, oTioleitle, tL eifttc . Lobby, 4 Hand Scrubbers DHaeadovy A freaootfa, Slkl iraretinag e'st,c U. nreachable Corners and Staircases. 5 Wet and Dry Mop/Steel Scrubber Scrubbing, Drying of Floors at Offices, Cabins, Meeting rooms, Toilet 6 Dry Vacuum Cleaners Detcry. HVeaacvuuy mfooingtfa altl satreorae ,e tCcon. sulting rooms, Reception desk, Window channels, Computers Telephone 7 High Pressure Water Jet Machine Tetcoi.l et Cleaning for Urinals & Commodes 8 Steam Jet Cleaners Cleaning & Disinfection of Wash Basins, 9 Hand Gloves/Toilet Brush/ TUoriinleatl sC &lea Cnoingmm forod Uesri nals & Commodes 10 Glass/Yellow Duster, Rubber/Glass Wipers Office items, Laminated Furniture, PC, Xerox machine/printer cleaning 11 Hand Scrubbers/Soft & Hard Brooms P,Galasntrsy pcarleatintiionngs, Detcado. Area, Skirting's, Unreachable corners and Staircases.

Page 34 of 73

List of Chemicals to be used for Services

A) M/s Johnson Diversy or Equivalent

Sr.No. Chemicals Usage/Application

1 R1 Bathroom Items 2 R2 Rooms, Office items, Laminated Furniture, PC, Marble, Granite Floors 3 R3 Glass Surfaces 4 R4 Shine Up Wood Polish 5 Good Sense Room freshener (spray) 6 R6 WC, Urinals 7 R9 Bathroom Cleaner (hard water) 8 TR 101 Carpet Shampoo 9 TR 103 Carpet deep cleaning 10 Complete Kota, Vinyl, Mosaic tiles - Polish 11 Nobile Marble floors Polishing 12 Spiral Kota and Hard Floor 13 Shapback Kota, Vynil, Mosaic tiles 14 Leverstar Hard disinfectant before / after going into critical areas 15 Emerel Restorative Product for fixtures

B) M/s ECO Lab – Henkel or Equivalent

Sr.No. Chemicals Usage/Applicaiton

1 OC Bathroom Cleaner Bathroom fittings and fixtures 2 OC Glass Cleaner Glass Cleaner 3 OC Air Fresh Air Freshener 4 OC Neutral Cleaner Neutral Cleaner 5 Sigla Floor mopping and scrubbing 6 Nettoklar Marble crystallization 7 Bendueol Floor stripping 8 Polli Regular buffing of granite 9 Sapur Dud For carpet cleaning 10 Sapur A & P Carpet spotting 11 Helios Stainless steel/chrome shining 12 Homocol Hand soap 13 Opti Wooden furniture polish 14 Urinal Screen Dodizer Gents Urinal pots

Page 35 of 73

GENERAL TERMS AND CONDITIONS OF TECHNICAL BID

1. The Successful Bidder(s) shall attend to all emergency calls relating to assigned works promptly and in time bound manner. The cleaning will have to be done as per frequency mentioned in scope of work. If required, the cleaning will have to be done more frequently for proper House Keeping on the instruction of the officer in charge/Care Taker of Bank for which no extra payment shall be paid.

2. The Successful Bidder(s) will have to work in coordination with the Bank‟s Officials working in various Departments related to Sweeping Cleaning & other incidental Services to cleaning and sweeping and they (Bank‟s Official) may modify working schedule/time as per the convenience of the Bank, if required. No extra claim whatsoever on this account shall be entertained.

3. The date of commencement of the work shall be the date on which work is actually taken up at site after physical procurement of all machines/ equipments (as per requirement of site) and material at site immediately on commencement of work.

4. The area of branches will vary from location to location and shall be provided to you in advance. This will not be subject to change and shall remain firm for the purpose of billing. Bidder(s) has to visit the site and assess manpower, material, equipment, machinery, etc. strictly as per requirement of site irrespective of the area indicated or any variation thereof. Any dispute in the area/s stated will not be entertained.

5. The scope of work of the Successful Bidder shall also cover the new branches/other units of IDBI Bank in Chennai Zone, as and when they are started and this shall be at the existing rate as mentioned in the Bid Document and no extra claim whatsoever except on account of any escalation arising out of statutory requirement shall be entertained.

6. The Successful Bidder(s) shall have to arrange the required cleaning equipment/ Machines/ chemicals etc. for sweeping cleaning & other services incidental to sweeping and cleaning activities at site within 7 days from the date of receipt of written letter of intent/work order from the Bank. All materials/ chemicals brought to the site shall be

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protected suitably to avoid any damage during transportation, loading/unloading, weather conditions etc.

7. The Successful Bidder(s) will have to bring cleaning materials, chemicals and equipment, required for cleaning in advance for each month at his own cost at the site and keep it in their safe custody. The chemical /material to be used must be eco-friendly & biodegradable manufactured by reputed firms as indicated in the tender above. In case, it is observed the cleaning material used is of inferior quality or insufficient in quantity, the Bank shall reserve the right to purchase the same itself and deduct the cost thereof out of the monthly bill payable to the Successful Bidder(s).

8. The Successful Bidder(s) shall arrange for collection and removal of garbage from the bins in the premises, pantries & the surrounding area outside the office building/IDBI Complex. The same shall be dumped in the municipal bins outside the Bank's premises at their own cost and shall not be stacked/ dumped even temporarily within the building or the surrounding premises. The Successful Bidder(s) shall store the cleaning material and equipments in proper organized manner at site after the execution of work.

9. The Successful Bidder(s) shall be responsible for the safety and security of all the internal items such as furniture, equipment, fixtures etc. The Bank will recover the cost of any damage to the Bank‟s property from Successful Bidder‟s Security Deposit.

10. The Housekeeping supervisor shall maintain daily log sheets for the work and produce the same along with the bills every month while claiming the payment for the contract.

11. Successful Bidders’ Employees

(i) For the purpose of this Sweeping Cleaning and other services incidental to cleaning and sweeping contract, the Successful Bidder(s) shall deploy sufficient personnel for all types of services to carry out the works strictly as per stipulated frequency/time mentioned in the scope of work earlier.

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(ii) The personnel deployed shall be of good health and moral character, well behaved, obedient, experienced and skilful in their tasks. The Successful Bidder(s) should provide necessary uniform to their Sweeping cleaning and services incidental to sweeping and cleaning staff at their own cost. The cost of Identity Cards to the staff shall also be borne by the Successful Bidder(s). The personnel employed by the Successful Bidder(s) shall compulsorily wear prescribed uniform while on duty and shall always carry his / her Identity Cards.

(iii) In addition to the above, one or more supervisors with relevant work experience in Housekeeping Services is to be designated by each bidder as overall in charge of premises where the Sweeping cleaning & other services incidental to sweeping and cleaning are to be carried out & he shall co-ordinate and report to the concerned officer in charge of the Bank. The Supervisors shall be available at all times from the time of commencement of work till completion of all the work on each day as per the requirement of office/contract/Bank.

(iv) The Successful Bidder(s) shall be responsible for the payment of wages / and all other dues to its employees. All / any of the liabilities arising out of violation of any local and Central Laws shall be the sole responsibility of the Successful Bidder(s) without encroaching upon the rights and liabilities upon the Bank in any manner.

(v) The Successful Bidder(s) shall furnish a detailed duty chart of the employees to be employed by him for various works enumerated in the scope of work and the same shall be approved by Bank at the beginning of the contract and shall maintain the same for every month thereafter. The Successful Bidder(s) shall not make any changes in duty chart without prior permission from the Bank during course of contract. If the works are not completed as per schedule, deductions/penalties will be levied as indicated in scope of work.

(vi) The workmen of the Successful Bidder(s) should be conversant in Local Language/Hindi. The Supervisor of the Successful Bidder(s) shall have full control over the employees engaged by the Successful Bidder(s). It shall be his duty to give necessary

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guidance and directions to the workmen to carry out the jobs assigned to them effectively. The Successful Bidder(s) should rotate their staff at least once in six months with equally trained and experienced people.

(vii) The Successful Bidder(s) should take all precautionary measures to ensure the safety of the workmen employed by it and the Bank shall not be responsible/liable in case of any eventuality caused to the workmen employed by the Successful Bidder(s).

(viii) The work shall be carried out in the manner complying in all respects with the requirements of relevant byelaws/laws/rules/regulations of the local body under the jurisdiction of which the work is to be executed or as directed by the Bank In-charge and nothing extra shall be paid on this account.

(ix) The Bank reserves the right to reject any particular workmen/staff placed/employed under the contract with the Bank without assigning any reason. In case Successful Bidder(s) fails to take action against said defaulter workman/workwoman, the Bank reserves the right to take suitable/legal action against the Successful Bidder(s) and the workmen staff concerned.

(x) As the agreement entered into with Successful Bidder(s) is service agreement the Successful Bidder(s) shall at all times indemnify the Bank against all claims which may be made under the Workmen‟s Compensation Act or rules there under or under any law or rules of compensation payable under any consequences.

(xi) Successful Bidder(s) shall be solely responsible/liable for accommodation, all amenities, remuneration, other payments including all dues and benefits payable or given in term of applicable statutes, omissions / commissions of personnel deployed at the Bank‟s Office.

(xii) In case of theft of any material takes place from the office on account of the negligence on the part of the personnel deployed by the Successful Bidder(s) the amount for loss/theft will be recovered from the Successful Bidder(s) while settling the bill.

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(xiii) Permanent addresses of all persons deployed by the Succesful Bidder(s) along with references about their conduct from two persons residing in his/her area of living shall be produced by the Successful Bidder(s) to the Bank, before deployment so as to enable the Bank to locate them as and when required.

(xiv) The Successful Bidder(s) shall conduct his work so as not to interfere with or hinder with the operations of the Bank.

(xv) He shall arrange his work with that of the other Successful Bidder(s) in an acceptable and co-ordinate manner and shall perform it in proper sequence to the complete satisfaction of Officer-In-charge of the Bank. Utmost care shall be taken to keep the noise level to the minimum so that no disturbance as far as possible is caused to the people nearby.

(xvi) The contract for Sweeping Cleaning and other services incidental to cleaning and sweeping would be for a period of 3 years as per the quoted rate from the date of acceptance of the Price bid. However, the initial contract for service work shall be awarded by the Bank for a period of one year that may be further extended and renewed for consecutive two years (for each year separately) based on the quoted lowest rate, depending upon the satisfactory performance of the Agency and solely at the discretion of the Bank. In other words, subject to the renewal or extension of the contract agreed between the Successful Bidder and the bank, the quoted rate for the assigned work shall remain unchanged whatsoever except on account of any escalation arising out of statutory requirements during the entire contract period of 3 years.

(xvi) Extension of contract in favour of the Successful Bidder(s), after first and second year, shall be considered subject to following:

a. Satisfactory performance by the Successful Bidder(s) during previous year/s

b. Same terms and conditions including renewal of License by the Successful Bidder(s) on or before expiry of the License granted by the Appropriate Authority under the Contract Labour (Regulation and Abolition) Act, 1970.

(xvii) There shall be no escalation in the quoted rate whatsoever except on account of any escalation arising out of statutory requirement during the contract period of 3 years. In case the

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Successful Bidder(s) fails to renew the contract for further period of one year after expiry of initial period of one year, the entire Security Deposit shall be forfeited.

12. Safety Measures

As regards the job of cleaning of window Glass Panes & Sealing of Windows etc externally, the Successful Bidder(s) should make adequate safety arrangements including safety belts, ropes and helmets etc. for the person working on site. The Successful Bidder(s) and his staff shall not cause disturbance to the customer/staff of the bank as well as personnel in the Bank‟s premises.

13. Successful Bidder’s Responsibility-Licenses and Registrations

(i) The Successful Bidder(s) should possess the requisite license under Contract Labour (R&A) Act issued by the Central Labour Commissioner/Competent authority under the said Act, for running the establishment/work involved in the service contract at its own cost. The Bank shall not be responsible/liable in any way for any breach by the Successful Bidder(s) of the laws, rules and regulations governing the running of such establishments/work involved in the service contract. The Successful Bidder(s) shall register it with the Registrar of concerned Central Labour Commissioner, Government of India (Ministry of Labour) under all applicable laws. Successful Bidder(s) shall comply all those required in terms of rules and regulations and other Statutory Acts/ Regulations relevant to this contract including Contract Labour (R&A) Act, Minimum Wages Act, Employees‟ Provident Fund Act, Workmen‟s Compensation Act, ESI Act, Payment of Bonus Act, the Payment of Gratuity Act, Income Tax Act, Sales Tax and Value Added Tax Act etc. Successful Bidder(s) shall indemnify the Bank as principal employer against risks, loss and damage or legal injury arising out of the default or negligence on the part of Successful Bidder(s), or non-compliance of any of the aforesaid laws, rules, regulations etc. laid down by the Government of India / Concerned State Government as applicable and other Statutory authorities from time to time. In case of fresh notification issued by the Government relating to Section 10 of CL(R&A) 1970, the contract would be discontinued forthwith and no compensation will be payable to the Successful Bidder(s).

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(ii) The Successful Bidder(s) must comply with all the legal direction and orders of the central/local/public authority or municipality and abide by their rules and regulations and pay all fees and charges for which they may be liable.

(iii) Successful Bidder(s) shall, without fail, cover all the men deployed by him on this work with all risk policy, workmen compensation insurance and comprehensive third party insurance etc. Such insurance policies shall be in joint names of the Bank the Successful Bidder(s) and copy of the same will have to be submitted to the Bank before taking up the work. The Successful Bidder(s) shall arrange and pay for the policy under the Public Liability Insurance Act, 1991. The Successful Bidder(s) shall obtain adequate Insurance Policy in respect of his workmen engaged for the service toward meeting the liability of compensation arising out of death, injury/disablement at work etc. and shall regularly and punctually pay each and every premium as and when the same shall become due during the currency of these presents. Besides, the Successful Bidder(s) shall comply with all relevant labour laws as applicable to the area as existing or as may be mentioned during the contract period and shall indemnify the Bank against all acts of omissions, fault, breaches and or any claim or demand, loss, injury and expenses to which the Bank may be party or involved as a result of the Successful Bidder‟s(s) failure to comply the obligations under the relevant Act/ law which the Successful Bidder(s) is/was required to follow.

(iv) The payment to the workers engaged by the Successful Bidder(s) should be in conformity with the provisions of the Minimum Wages Act as per norms/notifications issued / laid down by the office of Labour Commissioner of Central Government ( Ministry of Labour, Government of India)/ the competent authorities appointed by the Government of India under the schedule of employment of „Sweeping and Cleaning‟ and paid at the frequency laid under the law. The payments should be effected on monthly basis. Successful Bidder(s) should also ensure the other statutory monthly/periodic payment such as Provident Fund, dues/benefits under ESI Act, Labour welfare fund etc. as per applicable laws/rules thereon. It shall be noted by the Successful Bidder(s) and he / it shall brought to the notice of his workmen that this is purely a contract work and the workmen /employees, employed by him are carrying out an annual contract and it does not entail them to seek employment / job Page 42 of 73

opportunity for him or his workers in the Bank at any point of time.

14. No Tenancy rights

(i) The Successful Bidder(s) shall be given a suitable place during the contract period for storing the material required to provide the service to the Bank as per the contract. The place so provided should be used only for the performance of the duties under the contract and not for any other purpose and only for the period till the contract is in force. The place should be vacated at once when the Contract is terminated/ ended. Storage of materials at site would be at Successful Bidder‟(s) risk.

(ii) Nothing herein contained shall be construed to create any tenancy in Successful Bidder(s) favour of the Premises at the Bank Offices and other service areas at the Bank. The Successful Bidder who is not entitled to the premises except for use of the premises for storing the materials for the purpose of the contract upon its acceptance by Bank, shall upon termination of this Sweeping, cleaning and other services incidental to cleaning and sweeping contract, leave the Premises serviced by the Successful Bidder(s) under this contract, free of any materials and without causing any losing or damage to the premises.

(iii) The Successful Bidder(s) shall not sub contract, assign or transfer howsoever the benefit or burden of the Sweeping, cleaning and other services incidental to sweeping and cleaning contract to any person or firm without the prior written approval of IDBI Bank.

15. Delay in the Successful Bidder(s)’performance:

Performance of the Contract shall be made by the Successful Bidder(s) strictly in accordance with the time schedule specified by the Bank. Time is the essence of Contract. Any delay by the Successful Bidder(s) in the performance of its contractual obligations, which the Bank in its sole discretion may adjudge, shall render the Successful Bidder(s) liable to any or all the following sanctions:

i. Forfeiture of its EMD/Security Deposit/performance guarantee/performance security Page 43 of 73

ii. Imposition of liquidated damages/penalty, and/or iii. Termination of the Contract for default

If, at any time during performance of the Contract, the Successful Bidder(s) encounter conditions impeding timely completion of the service(s) under the Contract and performance of service(s), the Successful Bidder(s) shall promptly notify the Bank in writing of the fact of the delay, its likely duration and its causes. As soon as practicable after receipt of the Successful Bidder(s) notice, the Bank shall evaluate the situation and may at its sole discretion extend the Successful Bidder(s) time for performance, in which case, the extension shall be ratified by the Parties by amendment of the Contract. a. Standard of Performance

The Successful Bidder(s) shall perform the service(s) and carry out its obligations under the Contract/ this Tender with due diligence, efficiency and economy, in accordance with generally accepted techniques and practices used in industry and with professional engineering standards recognized by the international professional bodies. The Successful Bidder(s) shall safeguard IDBI Bank's legitimate interests in any dealing with third parties. b. The Successful Bidder(s) shall execute and furnish to IDBI Bank, a deed of indemnity in favour of the IDBI Bank in a form and manner, as given in Annexure-C, indemnifying the Bank its directors, employees, agents, its affiliates, subsidiaries, successors, assigns and representatives from and against any costs, loss, damages, expense, claims, litigations, suits, actions, judgments, and or otherwise including but not limited to those from third parties or liabilities of any kind howsoever suffered, arising out of or incurred inter alia during and after the Contract period. The provisions under this clause shall survive the termination of the Contract. c. The Service(s) of the Successful Bidder(s) herein shall not be construed as any agency of IDBI Bank and there shall be no principal agency relationship between IDBI Bank and the Successful Bidder(s) in this regard.

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d. No Set-off, counter-claim and cross claims:

In case the Successful Bidder(s) has any other business relationship with the Bank, no right of set-off, counter-claim and cross-claim and /or otherwise will be available to the Successful Bidder(s). However, the Bank shall have such rights against the Successful Bidder(s). e. Representations and Warranties:

In order to induce the Bank to enter into the Contract, the Successful Bidder(s) hereby represents and warrants as of the date hereof, which representations and warranties shall survive the term and termination hereof, the following:

a) That the Successful Bidder(s) is an individual/sole proprietorship firm/ partnership firm/company which has the requisite qualifications, skills, experience and expertise in providing the service(s), the technical know-how and the financial wherewithal, the power and the authority to enter into the Contract and provide the service(s) sought by the Bank.

b) That the Successful Bidder(s) is not involved in any major litigation and no litigation or investigation is threatened against the Successful Bidder(s). That the existing or threatened litigations or investigations do not have an impact of affecting or compromising the performance and delivery of service(s) under the Contract.

c) That the representations made by the Successful Bidder(s) in its Bid are and shall continue to remain true and fulfil all the requirements as are necessary for executing the duties, obligations and responsibilities as laid down in the Contract and this Tender and unless the Bank specifies to the contrary, the Successful Bidder(s) shall be bound by all the terms of the Bid. The Successful Bidder(s) has not suppressed any information, which is within the knowledge of the Successful Bidder(s).

d) That the Successful Bidder(s) meets the requisite eligibility criteria as set out hereinabove and has the requisite professional skills, personnel and resources/authorizations that are necessary for providing/rendering all such service(s) as are necessary to perform its obligations under the Bid and this Contract.

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e) That all the representations and warranties as have been made by the Successful Bidder(s) with respect to its Bid and the Contract, are true and accurate, and shall continue to remain true and accurate through the term of the Contract. f) That the execution of the service(s) herein is and shall be strictly in accordance and in compliance with all applicable laws, as amended from time to time, the regulatory framework governing the same and the good industry practice. g) That there are (a) no legal proceedings pending or threatened against Successful Bidder(s) or any sub Successful Bidder(s)/third party or its team which adversely affect/may affect performance under the Contract; and (b) no inquiries or investigations have been threatened, commenced or pending against the Successful Bidder(s) or any sub-Bidder(s) / third party or its team members by any statutory or regulatory or investigative agencies prejudicially affecting or restraining the commencement of the contract or affecting the performance of the contract. h) That the Successful Bidder(s) has the power to execute, deliver and perform the terms and provisions of the Contract and has taken all necessary action including the corporate action if applicable, to authorize the execution, delivery and performance by it of the Contract. i) That all the conditions precedent under the Contract has been complied. j) That neither the execution and delivery by the Successful Bidder(s) of the Contract nor the Successful Bidder(s)‟s compliance with or performance of the terms and provisions of the Contract (i) will contravene any provision of any applicable laws or any order, writ, injunction or decree of any court or governmental authority binding on the Successful Bidder(s) (ii) will conflict or be inconsistent with or result in any breach of any or the terms, covenants, conditions, provisions or stipulations of, or constitute a default under any agreement, contract or instrument to which the Successful Bidder(s) is a party or by which it or any of its property or assets is bound or to which it may be subject or (iii) will violate any provision of the Constitutional Documents (if applicable) of the Successful Bidder(s). k) That the Successful Bidder(s) certifies that all registrations, recordings, filings and

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notarizations of the Contract and all payments of any tax or duty, including without limitation stamp duty, registration charges or similar amounts which are required to be effected or made by the Successful Bidder(s) which is necessary to ensure the legality, validity, enforceability or admissibility in evidence of the Contract have been made by him/her/it in full in terms of applicable laws/rules/regulations thereon. l) That the Successful Bidder(s) confirms that no execution, amendment or modification of any agreement/contract shall take place without the prior written consent of the Bank, which may directly or indirectly have a bearing on the Contract or service(s). f. Relationship between the Parties

i Nothing in the Contract constitutes any fiduciary relationship between IDBI Bank and Successful Bidder(s)/its team or any relationship of employer - employee, principal and agent, or partnership, between IDBI Bank and the Successful Bidder(s). ii. No Party has any authority to bind the other Party in any manner whatsoever, except as agreed under the terms of the Contract. iii. IDBI Bank has no obligation to the Successful Bidder(s)‟s except as agreed under the terms of the Contract. iv All employees/personnel/ representatives/agents etc., engaged by the Successful Bidder(s) for performing its obligations under the Contract/Tender shall be in sole employment of the Successful Bidder(s) and the Successful Bidder(s) shall be solely responsible for their salaries, wages, statutory payments etc. Under no circumstances, shall IDBI Bank be liable for any payment or claim or compensation (including but not limited to any compensation on account of any injury/death/termination of any nature) to the employees/personnel/representatives/agent etc. of the Successful Bidder(s).

v. The Successful Bidder(s) shall disclose to IDBI Bank in writing, all actual and potential conflicts of interest that exist, arise or may arise (either for the Successful Bidder(s) or its team/agents/representatives/personnel etc.) in the course of performing the service(s) as soon as possible after it becomes aware of that conflict. Page 47 of 73

vi. The Successful Bidder(s) shall not make or permit to be made a public announcement or media release about any aspect of the Contract unless IDBI Bank first gives the Successful Bidder(s) its prior written consent g. No Assignment

The Contract cannot be transferred or assigned by the Successful Bidder(s) without the prior written approval of IDBI Bank. h. Entire Contract

The terms and conditions laid down in this Tender/the Contract and all annexure thereto shall be read in consonance with and form an integral part of the Contract. The Contract supersedes any prior contract, understanding or representation of the Parties on the subject matter. i. Termination of the Contract

(i) The Bank may terminate the contract by issuing one month‟s notice to the Successful Bidder(s) without showing any reason whatsoever. In the event of instances of unsatisfactory service, gross misbehaviour, theft, burglary, moral turpitude, misuse of the Bank‟s premises etc. by the Successful Bidder(s) or by any staff of the Successful Bidder(s), the Bank may forthwith/instantly terminate this contract without any previous notice or showing any reason whatsoever to the Successful Bidder(s) and the Successful Bidder(s) shall have no claim whatsoever against the Bank or any of its Officers in consequence of such termination. The Security Deposit kept with Bank will automatically stands forfeited under such circumstances without any further correspondence/intimation/notice in the matter.

(ii) On the termination of the contract, the Successful Bidder(s) & its employees/workmen shall peacefully vacate the premises and handover to the Bank all articles, equipment, furniture and other fixtures belonging to the Bank and other material entrusted in its custody and shall remove all its stores and effects

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immediately. In case of default the Bank shall be entitled to enter into and take possession of the Bank‟s Premises block and lock up the same or remove its stores or their effects wherever lying and to dispose of the same by sale or otherwise without being liable for any damage. Failure to exercise the Bank‟s rights, any omission on the part of the Bank at any time to exercise any of its rights under the terms of the Sweeping cleaning and other services incidental to sweeping and cleaning contract shall in no way impair or effect to the validity of the terms and the rights of the Bank to enforce its rights at any time subsequently.

(iii) Consequences of Termination:

(a) In the event of termination of the Contract due to any reason/ cause whatsoever, whether consequent to the stipulated term of the Contract or otherwise, IDBI Bank shall be entitled to impose any such obligations and conditions and issue any clarifications as may be necessary to ensure an efficient transition and effective business continuity of the Service(s) which the Successful Bidder(s) shall be obliged to comply with and take all available steps to minimize loss resulting from that termination/breach, and further allow the next successor of Successful Bidder(s) to take over the obligations of the erstwhile Successful Bidder(s) in relation to the execution/continued execution of the scope of the Contract.

(b) In the event of termination of the Contract due to efflux of time where the term is not extended by IDBI Bank, the Successful Bidder(s) shall be obliged to provide all such assistance to the next successor Successful Bidder(s) or any other person as may be required and as IDBI Bank may specify including training, where the successor(s) is a representative/personnel of IDBI Bank, to enable the successor to provide adequately the Service(s) hereunder, even where such assistance is required to be rendered for a reasonable period that may extend beyond the term/earlier termination hereof. c. Where the termination of the Contract is prior to its stipulated term on account of a

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default on the part of the Successful Bidder(s) or due to the fact that the survival of the Successful Bidder(s) as an independent corporate entity is threatened/has ceased, IDBI Bank shall pay the Successful Bidder(s) for that part of the Service(s) which have been authorized by IDBI Bank and satisfactorily performed by the Successful Bidder(s) up to the date of termination. Without prejudice to any other rights, IDBI Bank may retain such amounts from the payment due and payable by IDBI Bank to the Successful Bidder(s) as may be required to offset/compensate any losses caused to IDBI Bank as a result of any act/omissions of the Successful Bidder(s). In case of any loss or damage due to default on the part of the Successful Bidder(s) in performing service(s) or any failure to perform any of its obligations under the Contract, the Successful Bidder(s) shall compensate IDBI Bank for any such loss, damages or other costs, incurred by IDBI Bank. Additionally, the sub Bidder(s) (if any) other members of its team shall continue to perform all its obligations and responsibilities under the Contract in an identical manner as were being performed hitherto before in order to execute an effective transition and to maintain business continuity. All permitted sub bidders shall continue to perform all / any functions as stipulated by IDBI Bank and as may be proper and necessary to execute the Service(s) under the Contract in terms of the Successful Bidder(s)‟s bid and the Contract.

d. The termination hereof shall not affect any accrued right or liability of either Party nor affect the operation of the provisions of the Contract that are expressly or by implication intended to come into or continue in force on or after such termination.

e. In the event of termination of this Contract for any reason whatsoever, IDBI Bank shall have the right to publicize such termination to caution the customers/public from dealing with the Successful Bidder(s).

(iv) As detailed in clause no. 11 of the agreement, the Successful Bidder has a right to terminate the contract after providing 90 days notice to the Bank in writing after assigning valid reason for the same.

j. Settlement of Bills

The Bank will fix the lowest rate (i.e. per square feet per month) on the basis of competitive Page 50 of 73

bidding and enter into service agreement with the lowest vendor and release monthly payment to the vendor after completion of Sweeping, cleaning and other services incidental to sweeping and cleaning work satisfactorily. The rate quoted per square feet per month is inclusive of all the types of services and their frequencies (i.e irrespective of types of services and their frequencies which may be daily/monthly/Quarterly/etc.). No separate payment will be made for any type of the services and frequencies indicated in scope of work i.e. carpet cleaning, window glass cleaning, cleaning of driveway and parking outside the premises, etc. Successful Bidder(s) has take into account of all these services while quoting his rate per sq. ft./per month considered for the purpose of billing, which shall also include all statutory taxes, minimum wages, transportation, insurance, cleaning material, profit & overheads, etc. The payment for any local conveyance will be paid at the rate of Rs 6 per KM or actual whichever is less. Separate bill for such activity may be raised on monthly basis.

The Housekeeping supervisor shall maintain daily log sheets/periodical log sheets as per scope of work & frequencies and produce the same along with the bills every month while claiming the payment for the contract.

The Successful Bidder(s) shall submit the bills/invoices for every month separately. The payments shall be made, subject to production of copies of all monthly statutory remittances including minimum wages/ PF / copy of ECR, ESI, State Welfare Fund, Professional Tax (if applicable), Service tax paid challans, all other applicable statutory remittances and all other documents mandated by statutes which will prove that payment with respect to persons deployed have been paid to statutory authorities in terms of applicable statutes for processing the bill of next month, within 10 days from the date of submission of the bills, subject to the bill being in order. While making such payment the Bank shall make the following deductions.

i) Income-tax or any other tax deduction at source as per the Government rules.

ii) The amount equivalent to any damages/loss etc. caused to the Bank by the workmen/employees of the Successful Bidder(s).

iii) Any other charges, penalties and other deduction etc indicated in scope of work.

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iv) The Bank reserves right to correct arithmetical errors or other errors in the matter in which the Bank consider suitable and deem fit. This adjustment shall be acceptable to and binding upon the Successful Bidder(s).

k. Dispute Resolution

The Bank and the Successful Bidder(s) shall use their best efforts to settle amicably all disputes arising out of or in connection with the Contract in the following manner:

(i). The Party raising the dispute shall address to the other Party a notice requesting an amicable settlement of the dispute within [30] (Thirty) days of receipt of the notice. (ii). The matter will be referred for negotiation between General Manager (Support) Zonal Office, Chennai, or any other officer designated by him of IDBI Bank and authorized representative of the Successful Bidder(s). The matter shall then be resolved by them and the agreed course of action documented within a further period of [90] (Ninety) days.

The Parties agree that any dispute between the Parties, which cannot be settled by negotiation in the manner, described above, may be resolved exclusively by arbitration. Arbitration shall be held in Chennai, India and conducted in accordance with the provision of Arbitration and Conciliation Act, 1996 or any statutory modification or re-enactment thereof. The Bank shall appoint sole arbitrator and decision of such arbitrator shall be binding on the parties. The arbitration proceedings shall be conducted in English language. Subject to the above, the courts of law at Chennai alone shall have the jurisdiction in respect of all matters connected with the Contract. The arbitration award shall be final, conclusive and binding upon the Parties and judgment may be entered thereon, upon the application of either Party to a court of competent jurisdiction. Each Party shall bear the cost of preparing and presenting its case, and the cost of arbitration, including fees and expenses of the arbitrators, shall be shared equally by the Parties unless the award otherwise provides.

The Successful Bidder(s) shall not be entitled to suspend the service(s) or the completion of the job, pending resolution of any disputes between the Parties and shall continue, at the sole discretion of IDBI Bank, to render the service(s) in accordance with the provisions of the

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Contract notwithstanding the existence of any dispute between the Parties or the subsistence of any arbitration or other proceedings. The provision under this section shall survive the Contract. l. Security Deposit

EMD of Successful Bidder(s) (L1) will be adjusted towards Security Deposit. The amount of Security Deposit to be made will be worked out at @ 5% of the annual contract value till completion of contract period (3 years) and shall have validity till completion of contract period (i.e. 3 years). In case the Successful Bidder(s) fails to complete the contractual obligations as per the tender or leaves the job half way or does not undertake the jobs at site within stipulated period, the Bank shall forfeit the Security Deposit. The Security Deposit collected by Bank shall not carry any interest. Also, in case of damage or loss to any article or equipment of furniture and fixture on account of negligence other than normal wear and tear or loss incurred by the Bank by any other reason, the Bank shall recover the reasonable amount out of the security deposit to recover the loss sustained. m. „NO CLAIM’ Certificate

The Successful Bidder(s) shall not be entitled to make any claim, whatsoever, against the Bank, under or by virtue of or arising out of, the Contract, nor shall the Bank entertain or consider any such claim, if made by the Successful Bidder(s) after he has signed a „No Claim‟ Certificate in favour of the Bank in such forms as shall be required by the Bank after the delivery/ performance of service(s) are finally accepted. n. Governing Law

The Contract and any non-contractual obligations arising out of or in connection with the Contract shall be governed by the laws of Republic of India. o. Jurisdiction of Courts

The courts at Chennai shall have exclusive jurisdiction to determine any proceeding in relation to the Contract/this tender. p. DOCUMENTS TO BE ENCLOSED WITH TECHNICAL BID (Copies)

1. Receipt of Earnest Money Deposit

2. License from Labour Commissioner to employ contract labour under the Contract Page 53 of 73

Labour (Regulation and Abolition) Act

3. Registration certificate under Employees Provident Fund Act (challans to be attached)

4. Registration under Employees State Insurance Act, (challans to be attached)

5. Copy of Latest Income tax clearance certificate and PAN Card of the Successful

Bidder(s)

6. Service Tax Registration with latest proof (challans to be attached)

7. Registration under Sales Tax Act/VAT

8. Certified true Copy of constitutional documents applicable to the successful bidder (MoA & AoA/latest Partnership deed with Partnership letter/License issued from the respective authorities as Proprietor for running his business)

9. Copies of Balance Sheets for the past 3 years

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AGREEMENT

THIS AGREEMENT made at Chennai on day of , BETWEEN IDBI Bank Limited, a Bank registered under the Companies Act, 1956 (1 of 1956) and within the meaning of Section 2(20) of Companies Act, 2013, bearing CIN- L65190MH2004GOI148838 and a ”Banking Company” within the meaning of Section 5 (c) of the Banking Regulation Act, 1949 (10 of 1949) and having its registered office at IDBI Tower, WTC Complex, Cuff Parade, Mumbai – 400005 and a Zonal office at 115, Anna Salai, Saidapet, Chennai - 600015 in the State of Tamilanadu (hereinafter referred to as “the Bank”), which expression shall, unless repugnant to the context, mean and include its successors and assigns, of the One Part and

M/s. , , (hereinafter called “The Successful Bidder(s)”) which expression shall unless repugnant to the context or to the meaning thereof be deemed to include their heirs, executors, administrators, successors and permitted assigns) of the OTHER PART.

The Bank and the Successful Bidder(s) are hereinafter collectively referred to as "Parties" and individually as Party-

WHEREAS the Successful Bidder(s) has approached the Bank and expressed and represented that they are having expertise in undertaking job contract for performing the job of Sweeping cleaning and other incidental and related jobs in respect of the concerned industry hereinafter referred as “Said Job/the services(s)”.

AND WHEREAS the Bank relying upon the representations and warranties made by the Successful Bidder(s) has accepted its Bid for rendering the Said Job/the service(s), which

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requires specialized and incidental services, which can be provided by an expert like the Successful Bidder(s) for the sum of Rs. [•] (Contract Price in Words and Figures) (hereinafter called “the Contract Price”) and awarded the Contract of Sweeping cleaning & other services incidental to sweeping and cleaning at IDBI Complex, IDBI Bank Ltd. , address) on the terms and conditions hereinafter appearing.

NOW, THIS AGREEMENT WITNESSETH AND IT IS HEREBY AGREED BY AND BETWEEN THE PARTIES HERETO AS FOLLOWS:

In this Agreement words and expressions not specifically defined shall have the same meanings as are respectively assigned to them in the Tender.

The Tender together with all Annexure, Schedules and Forms of Tender amended from time to time and this Agreement, and the other related documents shall be deemed to form and be read and construed as part of these presents. The Contract supersedes any prior contract, understanding or representation of the Parties on the subject matter.

In consideration of the payment of the Contract Price in accordance and subject to terms and conditions contained in Tender by the Bank to the Successful Bidder(s), the Successful Bidder(s) hereby agrees and covenants with IDBI Bank to provide/render/deliver Said Job/the service(s) and to remedy defects, if any therein, strictly in conformity in all respects with the provisions of the Contract.

The Bank hereby agrees and covenants to pay the Successful Bidder(s) in consideration of the Job/service(s) and the remedying of defects, if any therein, the Contract Price or such other sum as may become payable under the provisions of the Contract at the times and in the manner prescribed by the Contract.

It is hereby agreed by and between the parties as under:-

1. The Successful Bidder(s) agrees and undertakes to carry on all the jobs as per Annexure „A‟.

The Successful Bidder(s) at all times will ensure the following:

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a) The personnel deputed at the work premises have adequate knowledge and experiences of the work involved, and are punctual and disciplined in all manners.

b) The person deputed by the Successful Bidder(s) should not suffer from any infectious disease and should be able-bodied person.

c) Replacement of personnel.

d) Adequate provision of reliever.

e) All personnel while on duty carry identity card provided by the Successful Bidder(s).

f) Compliance of all the Laws, Rules and Regulations applicable.

g) Obtaining of permission or license from Competent Authorities, if and where applicable.

h) Implementation of various functions listed under the title „Scope of Services‟ with proper supervision.

i) To permit the Bank to hold or deduct the amount from bill for non-performance or part performance or failure to discharge obligations under this Agreement.

j) Peaceful removal of personnel on expiry of contract with the Bank or on termination of the Contract and handing over the charge.

k) To ensure that all his personnel report for duty only in full uniform.

l) To ensure that none of his personnel report for duty in drunken state or consume drugs, prohibited substances, smoke, etc., while on duty.

m) To ensure that his personnel are courteous towards staff and officers of the Bank, its Customers, visitors and guests at all times.

1B) Numerical Strength of Personnel: The number of personnel to be deputed by the Successful Bidder(s) at the Bank/Client‟s work premises and their minimum hours of work, days of work and shift schedule will be solely decided by the Successful Bidder(s).

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However the Successful Bidder(s) shall ensure that at all times sufficient number are available for duty in the Bank‟s premises.

2. For carrying out the said jobs the Successful Bidder(s) will be paid by the Bank charges the details of which are as shown in Annexure „B‟. The Successful Bidder(s) will submit his bill/ invoice within 2 days of the next month and the Bank will be credited into vendor‟s account to the Successful Bidder(s) within 5 working days so as to ensure that

the workmen of the Successful Bidder(s) are paid on the 7th of the succeeding month.

3. The Successful Bidder(s) shall comply with the provisions of all Labour Laws, which are applicable to „the Successful Bidder(s)” or his employees and shall be solely responsible for liabilities arising out of such compliance, non-compliance or implementation or non- implementation. The Successful Bidder(s) will furnish proof of compliance of all Labour laws requirements including obtaining licenses, filing of monthly/quarterly and annual returns and any other statutory requirement within 15 days from the due date and furnish calculations and proof of payments made to all government/Statutory Authorities under PF, ESIC, Labour Welfare Fund Act, Payment of Bonus Act, etc. within 10 days of the statutory time limit allowed under the respective Acts.

4. The Successful Bidder(s) shall indemnify the Bank from all liabilities arising out of any payment made by the Bank to Government (Central/State, Semi-Government) statutory authority or any payment made under any statute/notification of the Government (Central/State) or statutory authority in respect of his employees or in respect of any claims made by the Successful Bidder(s)‟s employees against the Bank. The Successful Bidder(s) shall also indemnify the Bank from all liabilities arising out of poor/unsatisfactory performance of its employees made by the clients on the Bank.

5. It is clearly understood that the Successful Bidder(s)‟s employees shall not have any employee-employer or master-servant relationship with the Bank.

6. The Successful Bidder(s) shall be responsible for all acts done by the Workmen / Employee engaged by him and for maintenance of proper discipline by his workmen / employee at the premises of the Bank. The Successful Bidder(s) shall also be responsible

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for maintenance or proper records as required under the provisions of various Labour Laws applicable to the Successful Bidder(s) and contract employees.

7. In the event, any damage is caused to the movable or immovable property of the Bank or its client or to the property of the employees of the Bank, the Bank reserves the right to compute the damage in terms of money and to deduct the money from the bill of the Successful Bidder(s) or from the amount payable to the Successful Bidder(s) by the Bank and the remaining amount, if any, by way of civil damages.

8. The Successful Bidder(s) agrees and covenants not to use the Trademark and/or trade name of the Bank or letterheads of neither the Bank nor the Successful Bidder(s) will hold himself as an agent of the Bank. The relationship between the Successful Bidder(s) and the Bank being a principal to principal basis.

9. The Successful Bidder(s) shall not use the Bank‟s address on his letterhead/stationery for purposes of Registration with any Government/Local Body or any other Company or person and no tenancy shall be created by the presence of his workmen / employee on the Bank‟s premises

10. The Contract is valid for a period of months commencing from or such period as intimated to the Successful Bidder(s) at least 15 days in advance and thereafter it will come to an end by afflux of time unless it is renewed in writing by the parties. The above period can be extended on mutually agreed terms.

11. During the above period of Contract, either party shall have the right to terminate this agreement as under:

i. By vendor: by giving to the Bank 90 days previous notice in writing ii. By Bank: by giving the Bidder 30 days notice in writing. iii. The Bank may also terminate the Contract without assigning any reason whatsoever in the following instances:

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a) Failure by the Successful Bidder(s) to meet deadlines for performance of services or failing to meet the standards required by the Bank in the performing of services. b) Insolvency or bankruptcy of the Successful Bidder(s). c) Change of ownership of the business of the Successful Bidder(s) d) Breach of any of the terms/ conditions of the tender documents and this agreement.

12. On termination and/or determination of this agreement, as aforesaid, the Successful Bidder(s) shall forthwith withdraw/remove himself and his employees, without assigning any reason.

13. Successful Bidder(s) will not cede any of its rights or delegate or assign any of its obligations in terms of this agreement without the prior written consent of the Bank.

14. The Successful Bidder(s) guarantees that he / she is competent to carry out the services which he/she has undertaken in this contract. Any material misrepresentation shall lead to summary termination of this agreement.

15. The Successful Bidder(s) acknowledges that during the relationship with the Bank, the Successful Bidder(s) may become familiar with its confidential information including commercial and technical secrets and / or the confidential information of clients of the Bank.

16. The Successful Bidder(s) consequently agrees that during the period of performing services and subsequent thereto, the Successful Bidder(s) will not disclose to others or make use of directly or indirectly, any confidential information of the Bank or confidential information of a client of the Bank or of others who have disclosed it to the Bank under conditions of confidentiality, unless for a purpose authorized by the Bank. If there is any doubt about whether any disclosure or use is for an authorized purpose, the Successful Bidder(s) is to obtain a ruling in writing from the Bank and is to abide by it.

17. The Successful Bidder(s) shall take reasonable security precautions to keep confidential all information deemed confidential and shall not make unauthorized copies. He / she further

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undertakes to notify the Bank immediately upon discovery of any unauthorized use or disclosure of confidential material and shall assist the Bank in regaining of such material and mitigating the loss to the Bank there from.

18. For the purpose of this clause, confidential information will be deemed to extend to all confidential technical and commercial information, including, but not limited to the contents of reports, specifications, quotations, formulae, computer records, client lists, price schedules, customer lists, customers and the like.

19. Inspection/ Audit

(a) The Bank shall at all reasonable times have access to any site where the Successful Bidder(s) are performing any of the said Job/the Service(s) and such person shall have the right to inspect such performance and all documentation related thereto and to make and retain copies of the aforesaid documentation.

(b) The Successful Bidder(s) shall be required to keep complete and accurate records of all the operations and expenses in connection with the said Job/the service(s) provided to the Bank. All such records shall be kept on file by the Successful Bidder(s) for a minimum period of 3 (three) years from the date of the transaction. However the Bank may consider taking over the records from the Vendor from time to time at its sole discretion.

(c) The Successful Bidder(s) shall, co-operate with the Bank‟s, internal or external auditor to assure a prompt and accurate audit. The Successful Bidder(s) shall also co- operate in good faith with the Bank to correct any practices which are found to be deficient as a result of any such audit within a reasonable time after receipt of the Bank‟s audit report. Such audits or reviews will be at the expenses of the Bank. However, if the audit discovers discrepancies or overcharges, then upon completion of such audit or review, the Successful Bidder(s) shall be bound and liable to reimburse to the Bank such discrepancies or overcharges and for the cost of the audit.

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20. Compliance with RBI and other Regulatory requirements

The Bank / Successful Bidder(s) shall individually obtain the necessary regulatory and statutory approvals from the RBI or other regulatory/statutory bodies, if any required, for said Job/the service(s). Any demand for information regarding any of the matters to the extent mutually agreeable under this Agreement called for by the RBI or any other regulatory body shall be promptly responded to by the concerned Party. The Successful Bidder(s) undertakes to comply all the statutory and regulatory requirements under the Applicable Laws in connection with said Job/the service(s) including Labour and Industrial Laws. All RBI guidelines on outsourcing shall ipso-facto form integral part of this Agreement and should be read as forming part of this Agreement and the Agreement will stand amended to be in conformity with RBI guidelines or guidelines applicable issued by any other Regulator.

24. Statutory Requirements and Right of inspection by RBI

a) The Agreement will be executed by abiding laws and the directive, instructions, guidelines issued by the Regulators (including RBI) and competent authority from time to time. During the tenure of the Agreement nothing shall be done by the Successful Bidder(s) in contravention of any law, act and/ or rules/regulations, there under or any amendment thereof governing inter-alia customs, foreign exchange, etc., and shall keep the Bank, its directors, officers, employees, representatives, agents and consultants indemnified in this regard.

b) During the tenure of the Agreement, Reserve Bank of India (RBI) or one or more of its officers or any person authorized by it shall have the right to inspect the books and account of the Successful Bidder(s) including but not limited to the documents provided by the Bank, record of transactions, and other necessary information given to, stored or processed by the Successful Bidder(s) within a reasonable time. The Successful Bidder(s) shall preserve the information, documents and records in accordance with the legal, statutory, regulatory obligations as per applicable laws.

c) The Successful Bidder(s) shall ensure that it has a contingency plan in place for its business continuity by having a robust framework for documenting, maintaining and Page 62 of 73

testing business continuity and recovery procedures. The same shall be periodically tested by the Successful Bidder(s). The Bank may also consider occasional joint testing and recovery exercise with the Successful Bidder(s).

22. In case of any dispute or difference arising out of or under this agreement, the same shall be referred to the arbitrator appointed by the Bank.

ADDRESS FOR THE PURPOSE OF SERVICE: All communications between the Bank and Successful Bidder(s) shall be deemed to have effectively served if addressed to the following Address:

ADDRESS OF BANK

ADDRESS OF SUCCESSFUL BIDDER(S)

Any change in the above address of either of the party shall be intimated to the other party in writing within seven days of such change either by Hand Delivery or by Reg. A.D. If no such change is intimated, service at the above address will be deemed as proper service.

IN WITNESS WHEREOF THE PARTIES HERETO HAVE HEREUNTO SET AND SUBSCRIBED THEIR HANDS AND SEALS THE DAY AND YEAR ABOVE WRITTEN.

Signed, sealed and delivered by the within FOR IDBI BANK LTD. named ( ) Signed, sealed and delivered by the within FOR named ( )

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ANNEXURE – A

List of jobs/services to be carried out by the Successful Bidder(s)

Sweeping Cleaning & other services incidental to sweeping and cleaning work such as cleaning & maintenance of pantry, serving tea/ water etc., cleaning of all utensils and shifting/movements of files/ documents, equipment etc. within and outside the office premises as per the requirement.

ANNEXURE – B

Particulars of Successful Bidder(s)’s charges

Area in Sq. Feet =

Rate per Sq. Feet per month = Charges payable per month =

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Envelope No II

Price Bid

NAME OF THE WORK: Annual Maintenance Contract for providing Sweeping, cleaning and other services incidental to cleaning and sweeping in the IDBI BANK Branches/ Other units in the State of Tamil Nadu & Union Territory of Puducherry

NAME OF THE BIDDER(S): …………………………………………

ADDRESS: …………………………………………

….……………………………………...

…..………………..……………………

LAST DATE OF SUBMISSION OF THE TENDER: May 11th , 2017

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PRICE BID

Sr No Description of work Unit Rate/Square feet per month in Rs.

1 Sweeping, cleaning and other services incidental to Per Square feet cleaning and sweeping for IDBI Bank‟s Branches/ Other units/ Premises as per scope of work given in Technical Bid (Volume I) of Tender. Details of the branches are indicated in the Annexure.

I/We have carefully studied tender document and places required to be served. We have also understood the scope of work, services to be provided, materials, chemicals etc indicated in the tender. The rate quoted is all inclusive of minimum wage payable to the labour as per Central Labour Minimum Wage Act, uniform for the labour, tools and tackles, cost of Chemicals/Cleaning materials and Equipments required for cleaning, Excise duty, VAT charges, Octroi, Turn Over Tax, Work Contract Tax, Education Cess, any other applicable tax as per statute (present and future), cost of Transportation and Loading/Unloading of materials, Insurance premium covering any risk to labour and all types of services and their frequencies as indicated in scope of work of technical bid etc. excluding service tax or any other such tax falling in similar bracket / category. The above rate is quoted after factoring in all the aforesaid parameters and likely increase in the same and there shall be no escalation in the quoted rate except on account of any escalation arising out of statutory requirement during the contract period of 3 years.

Signature of the Bidder(s) with Seal

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General Terms And Conditions For Price Bid

1. The Bids with correction and or overwriting, if not authenticated, will be liable for rejection. 2. The Price Bid amount is to be inserted in words as well as in figures in the space provided and in case of discrepancies between prices written in words and prices written in figures, the prices written in the words shall be considered to be correct. 3. For the purpose of this Sweeping cleaning and other services incidental to cleaning and sweeping contract, the Bidder(s) shall deploy sufficient personnel for all types of services mentioned in scope of work for carrying out the works strictly as per stipulated frequency/time. The area will not be subject to change and shall remain firm for the purpose of billing. Bidder(s) has to visit the site and assess manpower, material, equipment, machinery, etc. strictly as per requirement of site irrespective of the area indicated or any variation thereof. Any dispute in the area/s stated will not be entertained. 4. The rate quoted per square feet per month is inclusive of all the types of services and their frequencies (i.e. irrespective of types of services and their frequencies which may be Daily/Monthly/Quarterly/etc.). No separate payment will be made for any type of the services and frequencies indicated in scope of work i.e. Carpet Cleaning, Window glass cleaning, cleaning of driveway and parking outside the premises, etc. Bidder(s) has taken into account of all these services while quoting his rate per sq.ft./per month. 5. The Bidder(s)s shall submit their offers strictly in accordance with the terms & conditions of the Bid document. Any Bidder(s) that stipulates conditions contrary to the conditions given in the Bid document is liable for rejection. 6. The rate quoted shall also be inclusive of minimum wage payable to the labour as per Central Labour Minimum Wage Act, uniform for the labour, tools and tackles, chemicals and materials required for cleaning, Excise duty, VAT charges, Octroi, Turn Over Tax, Work Contract Tax, Any other applicable tax as per statute (present and future), Transportation, Loading/Unloading of materials, Insurance premium covering any risk to labour etc excluding service tax or any other such tax falling in similar bracket / category.

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7. The rate quoted shall be valid for 3 years as indicated in the Performa. There shall be no escalation in the quoted rate except on account of any escalation arising out of statutory requirement during the contract period of 3 years. 8. Bidder(s) shall complete the Price Bid form and shall initial each page of the document.

9. Time is the essence of the contract and the works must be started within 15 days from the date of issue of work order. Any Bidder(s) who disagrees with the time schedule and stipulates a longer period is liable to be rejected.

10. Before quoting the rate, Bidder(s)s are requested to visit and examine the site carefully where the Sweeping, cleaning and other services incidental to cleaning and sweeping has to be carried out. They should also carefully examine the Bid Documents, Conditions of Contract and Specification in regard to scope of work, schedules and the frequency of work, chemical / material to be used. In case there should be or appear to be any ambiguity in or discrepancy between any of the document, they should immediately refer the matter to the Bank for clarification.

11. Access to inspect the site will be given with prior appointment up to one day prior to the last date of submission of the tender.

12. The Price Bid is not transferable.

13. The Bank reserves the right to empanel more than one vendor and the allocation can be made in the ratio of 40:30:30 or 60:40 or any other combination of ratio depending upon the requirement. The Bank also reserves the right to reject any or all the applications without assigning any reasons and to restrict the list to any number deemed suitable by it if too many applications are received satisfying the basic eligibility criteria.

14. The Bank reserves the right to adjust arithmetical or other errors in any Bid in the way that it considers suitable. Any adjustments so made by the Bank shall be stated to the Bidder(s).

15. The Bank does not bind itself to accept the lowest or any Bid and has the right to accept or reject any Bid without assigning any reason. The Bank's decision in this regard will be

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final, conclusive and binding on the Bidder(s).

16. The payment to the workers engaged by the Successful Bidder(s) should be in conformity with the provisions of the Minimum Wages Act as per norms laid down by Central Labour Commissioner (Ministry Of Labour, Government of India) and paid at the frequency laid under the law. The payments should be effected on monthly basis.

* * * * *

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ANNEXURE C

DEED OF INDEMNITY

This Deed of Indemnity executed at Chennai on the day of by (Hereinafter referred to as “the Obligor” which expression shall unless it be repugnant to the context, subject or meaning thereof, shall be deemed to mean and include successors and permitted assigns);

IN FAVOUR OF IDBI BANK LIMITED, a company registered and incorporated under the Companies Act, 1956 (1 of 1956) and within the meaning of Section 2(20) of Companies Act, 2013, bearing CIN- L65190MH2004GOI148838 and a banking company within the meaning of section 5 (c) of the Banking Regulation Act, 1949 (10 of 1949) having its registered office at IDBI Tower, WTC Complex, Cuffe Parade, Mumbai – 400005 and Zonal office at 115 Anna Salai, Saidapet, Chennai 600 015 (hereinafter referred to as “IDBI Bank” which expression shall, unless it be repugnant to the subject or context or meaning thereof, be deemed to mean and include its successors and assigns)

WHEREAS IDBI Bank vide its Tender No [•] dated [•] (Tender) had invited Bids from the eligible Bidder(s)s for Annual Maintenance Contract for providing Sweeping, cleaning and other services incidental to cleaning and sweeping in the IDBI Bank Branches/ Other units in the state of Tamil Nadu and Union Territory of Puducherry.

(1) The Obligor has

(a) Offered to IDBI Bank the service(s) as stated under Scope of Work of Tender; (b) Represented and warranted that it has all permissions, consents, approvals and license from all authorities, both regulatory / statutory and non-regulatory, for executing the services as stated in the Contract dated………/Tender; (c) Represented and warranted that the aforesaid services offered to IDBI Bank do not violate any provisions of the applicable laws, regulations or guidelines. In case there is any violation of any law, rules or regulation, which is capable of being remedied the same will be got remedied immediately during the implementation, maintenance Page 70 of 73

and contract period to the satisfaction of IDBI Bank; (d) Represented and warranted that they are authorised and legally eligible and otherwise entitled and competent to enter into such Contract with IDBI Bank;

(2) IDBI Bank, relying and based on the aforesaid representations and warranties of the Obligor, has agreed to avail the services from the Obligor on the terms and conditions contained in its Contract dated (the Contract) with the Obligor;

(3) One of the conditions of the aforesaid Contract/Tender is that the Obligor is required to furnish an indemnity in favour of IDBI Bank indemnifying the latter against any loss, damages or claims arising out of any violations of the applicable laws, regulations, guidelines during the execution and rendering/delivery of service(s) to IDBI Bank and/or due to breach of terms and conditions of the Contract by the Obligor and/or on account of misconduct, omission or negligence or otherwise by the Obligor.

(4) In pursuance thereof, the Obligor has agreed to furnish an indemnity in the form and manner and to the satisfaction of IDBI Bank as hereinafter appearing;

NOW THIS DEED WITNESSETH AS UNDER:-

The words and expressions not specifically defined shall have the same meanings as are respectively assigned to them in the Tender/the Contract.

In consideration of IDBI Bank having agreed to award the Contract to the Obligor, the Obligor hereby unconditionally, absolutely and irrevocably agree and undertake that:-

(1) The Obligor shall, at all times hereinafter, save and keep harmless and indemnified IDBI Bank, including its respective directors, officers, employees, agents and representatives and keep them indemnified from and against any claim, costs, charges, damages, demand, losses, liabilities or expenses of any nature and kind whatsoever and by whomsoever made in respect of the Contract and any loss or damage caused from and against all suits and other actions that

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may be instituted taken or preferred against IDBI Bank by whomsoever and all losses, damages, costs, charges and expenses that IDBI Bank may incur by reason of any claim made by any claimant for any reason whatsoever or by anybody claiming under them or otherwise for any losses, damages or claims arising out of all kinds of accidents, destruction, deliberate or otherwise, direct or indirect, from those arising out of violation of applicable laws and also from the environmental damages, if any, which may occur or result from the terms of the Contract.

(2) The Obligor further agrees and undertakes that the Obligor shall, ensure that all the permissions, authorisations, consents and licenses are obtained and renewed from the local and/or municipal and/or governmental authorities, as may be required under the applicable laws, rules, regulations, guidelines, orders framed or issued by any appropriate authorities.

(3) If any additional approval, consent or permission is required by the Obligor to execute and perform the Contract during the currency of the Contract, it shall procure the same and/or comply with the conditions stipulated by the concerned authorities without any delay.

(4) The obligations of the Obligor herein are irrevocable, absolute and unconditional, in each case irrespective of the value, genuineness, validity, regularity or enforceability of the aforesaid Contract or other agreement, or the insolvency, bankruptcy, reorganization, dissolution, liquidation or change in ownership of IDBI Bank or Obligor or any other circumstance whatsoever which might otherwise constitute a discharge or defence of an indemnifier.

(5) The obligations of the Obligor under this deed shall not be affected by any act, omission, matter or thing which, would reduce, release or prejudice the Obligor from any of the indemnified obligations under this indemnity or prejudice or diminish the indemnified obligations in whole or in part, including in law, equity or contract (whether or not known to it or to IDBI Bank).

(6) This indemnity shall survive the Contract.

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(7) Any notice, request or other communication to be given or made under this indemnity shall be in writing addressed to either party at the address stated in the Contract and/or as stated above.

(8) This indemnity and other non-contractual obligations arising out of this indemnity, shall be governed by, and construed in accordance with, the laws of India. The Obligor irrevocably and unconditionally agrees that any legal action, suit or proceedings arising out of or relating to this indemnity may be brought in the Courts/Tribunals at Chennai. Final judgment against the Obligor in any such action, suit or proceeding shall be conclusive and may be enforced in any other jurisdiction, by suit on the judgment, a certified copy of which shall be conclusive evidence of the judgment, or in any other manner provided by law. By the execution of this indemnity, the Obligor irrevocably submits to the exclusive jurisdiction of such Court/Tribunal in any such action, suit or proceeding.

(9) IDBI Bank may assign or transfer all or any part of its interest herein to any other person. Obligor shall not assign or transfer any of its rights or obligations under this indemnity, except with the prior written consent of IDBI Bank.

IN WITNESS WHEREOF the Obligor has signed these presents on the day, month and year first above written.

Signed and Delivered on behalf of ______)

By the Hand of , the authorised official of the Obligor)

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