Regd. Office: IDBI Tower, WTC Complex, Cuffe Parade, Mumbai – 400 005 Notice For Inviting Tender Tender for Annual Maintenance Contract for providing Sweeping, Cleaning & other services incidental to cleaning and sweeping at IDBI Bank Branches / Other units in Chennai Zone (Comprising of State of Tamil Nadu and Union Territory of Puducherry ) IDBI Bank Ltd., a premier Banking institution having its Zonal Office at 115, Anna Salai, Saidapet Chennai, and Branches / Other units at various places in Chennai Zone (comprising of State of Tamil Nadu & Union Territory of Puducherry ) as spelt out in the attached Appendix proposes to invite Sealed Tenders for proposal from professional agencies, who are providing Sweeping, Cleaning and other services incidental to cleaning and sweeping to Commercial Banks, Government / Public Sector / Private organizations of repute / large hotels, Commercial Complexes, autonomous bodies etc. for similar Services at its branches / other units as given in the Appendix. Sealed Tenders are invited for a contract period of 3 years, from registered reputed House Keeping & Facility Management Services agencies having a minimum of 7 years experience in providing House Keeping & Facility Management Services. Agencies, who are providing House Keeping & Facility Management Services for Commercial Banks, Pvt. Banks, Government / Public Sector / Private organizations of repute / large hotels, Commercial Complexes, autonomous bodies etc. shall be considered for pre-qualifications. The Bank has provided high quality interiors and the Bidder(s) should be experienced and have capability to maintain them. The scope of work would involve cleaning & wet mopping of floors, dusting of work stations, collecting and disposing of waste in municipal bins, cleaning of toilets & toilet fixtures, window glass (both from inside & outside), telephones, lifts, walls, stairs, carpets, sofas, chairs, pedestal fans, venetian blinds, polishing of brass items, removing of cobwebs from ceilings, removal of stagnant water from terrace and external drainage cleaning, Page 1 of 73 open terrace cleaning etc. The work also includes engaging the services of personnel for other incidental work such as shifting/movement of files / documents / furniture / equipment etc. within and outside the bank‟s premises, attending pantry work etc. These services will be required on all days during the period of contract as per Bank‟s requirement. Bidders satisfying the eligibility criteria will only be eligible for participation in tender process. Thus, Price Bid of prequalified bidders only will be opened. Bidders shall furnish details regarding their Company, Organization Chart, Date of Incorporation, Experience etc as indicated in the tender document. The tender document can be downloaded from the Bank's Website viz. www.idbibank.com. The tender document comprises of Technical Bid and Price Bid. The Technical/Price bid super scribing "The Name of The Work" on the envelope and addressed to Deputy General Manager-FIMD, IDBI Bank Ltd, Chennai Zone, 115, Anna Salai, Saidapet, Chennai Pin: 600 015 and dropped in the tender box, kept for this purpose at 2nd Floor, Zonal Office, IDBI Bank Ltd, 115, Anna Salai, Saidapet, Chennai Pin: 600 015 on or before 11:00 am on May 11th , 2017. The Technical Bid and Price Bid are subject to the General Terms and Conditions of the TENDER document. Yours faithfully, DGM-FIMD IDBI Bank Ltd (Chennai Zone) Encl: As above Page 2 of 73 INDEX Sr. Particulars Page Nos. No. 1 Notice for inviting Tender 01-02 2 Eligibility Criteria 04-13 3 List of Bank‟s Branches / Other units in Chennai 14-20 Zone 4 Instruction for submission of Technical Bid/Price 21-28 Bid 5 Scope of work & specifications as regards type of 29-35 service /frequency of service, equipments/chemicals etc. to be used 6 General Terms and Conditions of the Technical Bid 36-54 7 The Service Level Agreement to be executed by the 55-64 Successful Bidder(s) whose Technical/Price Bid is accepted 8 Price Bid 65-66 9 General Terms and Conditions of the Price Bid 67-69 10 Deed of Indemnity 70-73 Page 3 of 73 Eligibility Criteria 1 The Bidder should be a registered entity eligible for providing services of unskilled nature and having requisite valid license in terms of applicable laws/regulations/rules. 2 The work to be undertaken viz. providing Sweeping, Cleaning and other services incidental to cleaning and sweeping upon acceptance of the bid herein will be strictly in accordance with license and terms and conditions thereof issued from the authorities under applicable laws, not limited to the Contract Labour Act. 3 The Bidders should be experienced in providing Sweeping, Cleaning and other services incidental to cleaning and sweeping (hereinafter called „the services‟) and should have been in existence for the services for the last 7 years. 4 The Bidder should have office(s) in Chennai and preferably in Coimbatore, Madurai and Trichy and also for providing the said Services (Sweeping, Cleaning and other services incidental to cleaning and sweeping) in the entire state of Tamil Nadu and Union Territory of Puducherry effectively. 5 The Bidder should have experience of providing said services (Sweeping, Cleaning and other services incidental to cleaning and Sweeping) at any commercial Bank, Private Banks, Govt. / Public sectors/ Private Organizations of reputed / Large Hotels, Autonomous bodies, Big Malls, Commercial complexes with work orders for Annual Maintenance Contracts of buildings as under: a. One (1) work order for Annual Maintenance Contract of buildings having BUA of minimum 60,000 sq. ft. / One (1) work order amounting to Rs. 4 Crores OR b. Two (2) work orders for Annual Maintenance Contract of buildings each having minimum BUA of 30,000 sq. ft. / Two (2) work orders amounting to Rs. 2.5 Crores each OR c. Three (3) work orders for Annual Maintenance Contract of buildings each having minimum BUA of 20,000 sq. ft. / Three (3) work orders amounting to Rs. 2 Crores each. 6 The Annual Turnover of the bidder, during last 3 financial years shall be at least Rs. 7.5 Crores. 7 The bidder shall be a profitable firm / company during last 3 financial years as per its audited financial statements and records. Page 4 of 73 8 The bidder shall submit satisfactory service certificates issued from two of their existing major clients with details of contact person, Telephone Nos., e-mail etc. of said major clients. 9. The Bidders should ensure and confirm that (i) they have the entire mandatory compliance certificates / registrations / license issued/obtained in terms of applicable laws/rules/regulations including both Central and State labour laws applicable for providing the services in the State of Tamil Nadu & Union Territory of Puducherry where the Bank has assigned them contract and (ii) no violation/breach of the said laws /license issued /conditions thereof have been made till date (iii) all registers, records and returns to be maintained in terms of the applicable laws are kept in order as prescribed under various applicable laws. Minimum wages payable to the personnel to be engaged for the services by the bidder shall be strictly as per Central Labour Laws only. The Bidder should comply with all relevant provisions of Contract Labour (Regulation and Abolition) Act 1970 (hereinafter called ‘the Contract Labour Act’) and Central Rules 1971 and should enclose the copies of the following: 1. License issued from the Licensing Officers appointed in terms of the Contract Act, in the name of bidder to employ contract labour under the Contract Labour Act 2. Registration certificate issued under the Employees Provident Fund Act, with latest proof (challans to be attached) 3. Registration under Employees State Insurance Act, with latest proof (challans to be attached) 4. Latest Income tax clearance certificate and PAN Card and Aadhar Card of the Bidder 5. Service Tax registration with latest proof (challans to be attached) made with the applicable tax authorities in terms of tax laws 6. Registration under Sales Tax Act / VAT. 7. Copies of audited Balance Sheets for the last 3 years / Computation of Income The Bidders should have provided / providing similar services in offices of Commercial Page 5 of 73 Banks, Private Banks, autonomous bodies, Government / Public Sector / Private organizations of repute / large hotels, Commercial Complexes etc. The Bidders shall have good name, standing and professional reputation for performing similar job/ assignment. In addition they should not have defaulted in providing similar services with IDBI Bank or any other establishments. The Bidders should have proper tools & equipments for providing Sweeping, Cleaning and other services incidental to cleaning and Sweeping at locations mentioned in the appendix. The Bank reserves the right to empanel more than one vendor and the allocation can be made in the ratio of 40:30:30 or 60:40 or any other combination of ratio depending upon the requirement. The Bank also reserves the right to reject any or all the applications/bids without assigning any reasons and to restrict the list to any number deemed suitable by it if too many applications/bids are received satisfying the basic eligibility criteria. For any clarifications please contact Smt Amandeep Kaur Anand (DGM) or Shri Vijaya Teja.S (Manager) on (044) 22202083 or (044) 22202179. Place: Chennai DGM-FIMD Date: April 13, 2017 IDBI Bank Ltd (Chenani Zone) Page 6 of 73 ANNEXURE-I Sr.No Information regarding Details to be furnished by the Bidder 1 Name & Address of the firm/Company 2 PAN No. Aadhar No. 3 Type of organization & Year of Incorporation. 4 Correspondence address of bidder with contact person‟s name, telephone number, mobile number, E- Mail etc. 5 Name & details of Directors/Partners/ Proprietor 6 Company Profile with year of Establishment 7 Details of offices 8 Whether registered with Registrar of Companies/Firms, if so, its CIN & Date. Copies of Certificate of Incorporation, Memorandum of Association, Articles of Association Whether registered with Partnership Act- the Partnership Deed/Whether registered along with all amendments.