Republic of the DEPARTMENT OF JUSTICE National Prosecution Service Office of the City Prosecutor City, Eastern

CITIZEN’S CHARTER

I. Mandate:

The Department of Justice (DOJ) derives its mandate primarily from the Administrative Code of 1987 (Executive Order No. 292). It carries out this mandate through the Department Proper and the Department's attached agencies under the direct control and supervision of the Secretary of Justice.

Under Executive Order (EO) 292, the DOJ is the government's principal law agency. As such, the DOJ serves as the government's prosecution arm and administers the government's criminal justice system by investigating crimes, prosecuting offenders and overseeing the correctional system.

The DOJ, through its offices and constituent/attached agencies, is also the government's legal counsel and representative in litigations and proceedings requiring the services of a lawyer; implements the Philippines' laws on the admission and stay of aliens within its territory; and provides free legal services to indigent and other qualified citizens.

II. Vision:

A just and peaceful society anchored on the principles of transparency, accountability, fairness and truth

III. Mission:

Effective, efficient and equitable administration of Justice

IV. Service Pledge:

We undertake to provide every person equal access to justice, to faithfully safeguard constitutional rights and ensure that no one is deprived of due process of law.

Our commitment is to advocate for reforms in partnership with our stakeholders, to simplify processes and to re-engineer systems to best serve our constituents.

We shall work with honor and integrity for the institution, for God and Country.

V. Service Specification:

1. Receiving Criminal Complaints for Preliminary Investigation

A preliminary investigation is an inquiry or proceeding to determine whether there is a sufficient ground to engender a well-founded belief that a crime has been committed and the respondent is probably guilty thereof and should be held for trial.

Office or Division: Office of the City Prosecutor - Borongan Classification: Simple Type of Transaction: G2C Who may avail: All

CHECKLIST OF DOCUMENTARY REQUIREMENTS 4. Investigation Data Form (1 original copy, 1 2 Office of the photocopy) City No. of Copies Where to Document Prosecutor Secure 1. Complaint-affidavit/sworn-statement of witness/es 5 + Complainant of private complainant/victim (1 original copy, 4 + number of no. of respondent/s photocopies) respondent/s PROCEDURES 2. Affidavit/sworn-statement of witness/es (1 original 5 + Witness/es Fees Processing Person copy, 4 + no. of respondent/s photocopies) number of Client Steps Agency Actions to be Time Responsible respondent/s Paid 3. Supporting Documents (1 original copy, 4 + no. of 5 + 1. Submit the Check the None 1 minute Administrative respondent/s photocopies) number of documentary documents. Staff/ respondent/s requirements properly Receiving a. Certificate to File Action (for offenses Hall bound, arranged, If complete, require Section covered by the Katarungang labeled and paged. the complainant to Pambarangay) fill-up the b. Medical Certificate (for frustrated or Law Investigation Data attempted homicide, murder, parricide, Enforcement Form (IDF). and physical injuries cases) Authority c. Police Investigation Report Law If incomplete, return Enforcement all documents. Authority 2. Fill-out and submit the Check the None 1 minute Administrative d. Police Sketches (for vehicular collision Law IDF. completeness of Staff/ case) Enforcement data in the IDF and Receiving Authority require the Section e. Photographs (for vehicular collision case) Law complainant to Enforcement subscribe/ certify Authority under oath the IDF f. Inventory/List of articles/Items subject of Law and the the offense with their respective values Enforcement complainant/witness (for theft, robbery, Anti-Piracy and Anti- Authority (es) affidavit/s Highway Robbery, and Anti-Fencing Law 3. Certify under oath the Administer the oath None 10 minutes Prosecutor cases) information contained on-duty g. Gambling paraphernalia or its photograph, Law in the IDF and if any, item/cash money (bet/wager) (for Enforcement complaint/witness(es) illegal gambling case) Authority affidavits h. Certification (for Anti-Car Napping Law Traffic 4. Submit to the Stamp “Received” None 1 minute Administrative case) Management receiving staff. with name of office, Assistant/ Group/ date, time, name Records Land and signature of Section Transportation receiving staff. Office Write or stamp the 1 minute Administrative i. Certification (for illegal possession of Firearms and assigned NPS Assistant/ firearms, ammunitions and explosives Explosives docket number on Records cases) Office the IDF. Section j. Certification of Non-Licensee or Non- Philippine Record the 1 minute Administrative Holder of Authority (for illegal recruitment Overseas and complaint in the Assistant/ case) Employment appropriate logbook Records Authority and electronic Section k. Chemistry Report/Laboratory examination Law database, if any. report signed by forensic chemist (for Enforcement 5. Receive the duly Dangerous Drugs Law/ Comprehensive Authority stamped/ received Dangerous Drugs Act cases) copy of IDF with l. Death Certificate (for parricide, murder, Philippine assigned NPS docket homicide cases) Statistic number and sign in Authority the logbook m. Authority to File Complaint (for violation of Bureau of the Tariff and Customs Laws or National Custom / Internal Revenue Code, respectively) Bureau of Internal TOTAL: 15 minutes Revenue n. Birth Certificate; or dental chart accompanied by the certificate of the Philippine dentist; or affidavit of any of the Statistic parent/disinterested person stating the Authority age and date of birth of the victim/offender (for minor victim/ offender) o. Certificate of discernment (for cases Department of covered by R.A. 9344 "the Juvenile Social Welfare Justice and Welfare Act", in cases where and the offender is 15 years old and below 18 Development years old) 2. Receiving Criminal Complaints for Inquest Proceedings

An inquest proceeding is an informal and summary investigation conducted by a public prosecutor in criminal cases involving persons arrested and detained without the benefit of warrant of arrest issued by the Court for the purpose of determining whether or not these persons should remain under the custody and correspondingly be changed in Court.

Office or Division: Office of the City Prosecutor - Borongan Classification: Simple Type of Transaction: G2C Who may avail: All

CHECKLIST OF DOCUMENTARY REQUIREMENTS h. Violation of Illegal Gambling Law (PD 1602) No. of Where to Law Document  Gambling paraphernalia Copies Secure Enforcement 1. Affidavit of Arrest/Apprehension (and Affidavit 5 + Law Authority of Turnover if citizen’s Arrest) (1 original copy, number of Enforcement  Photograph of the gambling Law 4 + no. of respondent/s photocopies) respondent/s Authority paraphernalia, if any Enforcement 2. Investigation Report (1 original copy, 4 + no. of 5 + Law Authority respondent/s photocopies) (1 original copy, 4 + number of Enforcement  Cash money, if any Law no. of respondent/s photocopies) respondent/s Authority Enforcement 3. Affidavit of complainant and witness/es 5 + Complainant Authority (1 original copy, 4 + no. of respondent/s number of and Witness/es i. Illegal Possession of Firearms, Ammunitions and photocopies) respondent/s Explosive (PD 1866, as amended by RA 8294) 4. Supporting Documents (1 original copy, 4 + no. 5 +  Chemistry report duly signed by the Law of respondent/s photocopies): number of forensic chemist Enforcement respondent/s Authority a. Murder, Homicide and Parricide  Photograph of the explosive, if readily Firearms and  Certified true/ machine copy of Philippine available Explosives death certificate of the victim Statistic Office Authority j. Violation of the Fisheries Law (PD 704)  Autopsy report and the Law  Photograph of the confiscated fish, if Law certificate of post-mortem Enforcement readily available Enforcement examination, if already available Authority Authority  Marriage certificate (for parricide Philippine  Photograph of fishing paraphernalia, if Law case) Statistic any Enforcement Authority Authority b. Frustrated or Attempted Homicide,  Certification Bureau of Murder, Parricide and Physical Injuries Fisheries and  Medical certificate of the Hospital Aqua complaining witness/victim k. Violation of RA 9262 (VAWC) showing the nature and extent  Marriage Contract/Certificate, or Philippine of the injury and duration of affidavit/evidence of “dating relationship”, Statistic healing if applicable Authority  Certification or statement as to Hospital  Barangay protection order , if any Barangay Hall duration of the treatment or l. Where the victim/offender is a minor: medical attendance  Birth Certificate; or dental chart  Certification or statement as to Hospital accompanied by the certificate of the Philippine duration of incapacity for work dentist; or affidavit of any of the Statistics Philippine parent/disinterested person stating the  Marriage certificate (in frustrated Authority or attempted murder parricide Statistic age and date of birth of the cases) Authority victim/offender c. Violation of the Dangerous Drugs  Certificate of discernment (for cases Department of Law/Comprehensive Dangerous Drugs covered by R.A. 9344 "the Juvenile Social Welfare Act of 2002 (RA 9165) Justice and Welfare Act" and  Chemistry report or certificate of Law Development laboratory examination duly Enforcement 5. Investigation Data Form duly accomplished and certified 2 Office signed by the forensic chemist, Authority under oath by the law enforcer or citizen effecting the of the City or if unavailable, field test arrest Prosecutor results on the seized drug as attested to by a PNP Narcotics Command operative or other competent person  Machine copy or photograph of Law the buy-bust money, if available Enforcement PROCEDURES Authority  Affidavit of the poseur buyer, if Law Fees Processing Person any. Enforcement Client Steps Agency Actions to be Time Responsible Authority Paid d. Theft and Robbery, Violation of the 1. The law enforcer Check the documents. None 5 minutes Administrative Anti-Piracy and Anti-Highway Robbery submits the Staff/ Law (PD 532) and Violation of the Anti- documentary If complete, require the Receiving Fencing Law (PD 1612) requirements complainant to fill-up the Section  A list/inventory of the articles Law properly bound, Investigation Data Form and items subject of offense Enforcement arranged, labeled (IDF). Authority and paged. If no Affidavit of Arrest and  Statement of their respective Law IDF, return all documents. values Enforcement Authority 2. Fill-out and Check the completeness of None 5 minutes Administrative e. Rape, Seduction, and Forcible submit the IDF. data in the IDF and require Staff/ Abduction with Rape the complainant to Receiving subscribe/ certify under Section  The medico-legal report (living Law oath the IDF and the case report) if the victim Enforcement complaint/witness (es) submitted herself for medical or Authority affidavit/s. physical examination 3. Certify under Administer the oath. None 30 minutes Prosecutor f. Violation of the Anti-Carnapping Law oath the on-duty (RA 6539) information  Machine copy of the certificate Land contained in the of motor vehicle registration Transportation IDF and Office complaint/witness  Machine copy of the current Land (es) affidavits. official receipt of payment of the Transportation 4. Submit to the Stamp “Received” with None 5 minutes Administrative registration fees of the subject Office receiving staff. name of office, date, time, Assistant/ motor vehicle name and signature of Records  Photograph of the motor Law receiving staff. Section vehicle, if readily available Enforcement Write or stamp the None 5 minutes Administrative Authority assigned NPS docket Assistant/  Certification Traffic number on the IDF. Records Management Section Group/ Land Record the complaint in None 10 minutes Administrative Transportation the appropriate logbook Assistant/ Office and electronic database, if Records  Other evidence of ownership Land any. Section Transportation 5. Receive duly Office stamped/received g. Violation of the Anti-Cattle Rustling Law copy of IDF with (PD 533) assigned NPS docket number and sign in the logbook

 Machine copy of the cattle TOTAL: 60 minutes certificate of registration

Photograph of the cattle, if Law  readily available Enforcement

Authority

3. Provision of Prosecutor’s Clearance

A Prosecutor’s Clearance is a document issued to an individual who needs the same for the purpose of local employment or foreign employment, foreign travel, firearm license, permit to carry firearms, and retirements. This basically assures that an individual has no pending case/s.

Office or Division: Office of the City Prosecutor - Borongan Classification: Simple Type of Transaction: G2C Who may avail: All

CHECKLIST OF REQUIREMENTS No. of Document Where to Secure Copies 1. Request Form or documents with case information 1 Office of the City Prosecutor 2. Valid government-issued identification card with photo 1 Government issued ID from any of the following: BIR, DFA, PSA, SSS, GSIS, Pag-IBIG, Philippine Postal Corporation, etc.

PROCEDURES Fees Processing Person Client Steps Agency Actions to be Time Responsible Paid 1. Fill-out and submit the request form together with ID to Check the documentary requirements for completeness. Administrative Staff/ Docket Section for initial assessment. Receiving Section  Make sure to secure the Order of Payment that will be issued. Verify the status of the case. 1 minute Administrative Assess and issue Order of Payment, if no pending case. 1 minute Assistant/ Processing of the request 1 minute Records Section 2. Pay the required fees at the Cashier by showing the Accept the payment based on the Order of Payment: Cashier Order of Payment.  Make sure to secure Official Receipt (O.R) that will be  For Firearm License PHP 1,000 1,000 issued upon payment.  For Permit to Carry 500 500  For Business Permit 300 300  For Foreign Travel 200 200  For Retirement/Resignation 100 100  For Foreign Employment 100 100  For Local Employment 50 50

Issue the Official Receipt. 3. Present the O.R. to the Docket Section. Check the Official Receipt and process the request. Administrative Issue the Certificate to the client. Assistant/ Records Section 4. Receive the clearance and sign in the logbook. Total: 3 minutes

4. Provision of Prosecutor’s Certification of Case Status and Certified Copy of Documents

A copy of a primary/original document that has been certified to prove that such is the true copy of the original document.

Office or Division: Office of the City Prosecutor - Borongan Classification: Simple Type of Transaction: G2C Who may avail: All

CHECKLIST OF REQUIREMENTS No. of Document Where to Secure Copies 1. Request Form or documents with case information 1 Office of the City Prosecutor 2. Valid government-issued identification card with photo 1 Government issued ID from any of the following: BIR, DFA, PSA, SSS, GSIS, Pag-IBIG, Philippine Postal Corporation, etc.

PROCEDURES Fees Processing Person Client Steps Agency Actions to be Time Responsible Paid 1. Fill-out and submit the request form together with ID to Check the documentary requirements for completeness. 1 minute Administrative Staff/ Docket Section for initial assessment. Receiving Section  Make sure to secure the Order of Payment that will be Verify the status of the case. 5 minutes Administrative issued. Issue the Order of Payment if the record is available. 1 minute Assistant/ Start processing the request 3 minutes Records Section 2. Pay the required fees at the Cashier by showing the Accept the payment based on the Order of Payment. 1 minute Cashier Order of Payment.  Make sure to secure Official Receipt that will be issued  For first three (3) pages copy of documents PHP 75 75 upon payment.  Succeeding pages 2 per page 2 Issue the Official Receipt. 1 minute 3. Return to the Docket Section for the processing and Check the Official Receipt. 1 minute Administrative release of certification. Issue the Certificate to the client. 2 minutes Assistant/ Records Section 4. Receive the certification and sign in the logbook. TOTAL: 15 minutes

VI. FEEDBACK AND COMPLAINTS MECHANISMS

Client Step Person/Office Agency Action Frontline Service Contact Information Responsible A. Feedback 1. How to file a feedback? a. Accomplish the Client’s Feedback Form at the Frontline a. Type DOJ website and click Service Feedback Form. b. Drop the accomplished Client’s Feedback Form into b. Answer the feedback form and click a. Compiles the Client’s Feedback Form and Administrative Staff/ the designated drop box at the Public Assistance and “Submit Feedback Form.” submit to the head of office. Receiving Section Complaints Desk (PACD)/Frontline Service 2. How feedback is processed? b. Tabulate, summarize and evaluate the Administrative Assistant/ feedback forms using appropriate statistical Records Section tools. c. Submit the report to the head of office for Administrative Assistant/ appropriate action copy furnished the Quality Records Section Management Representative (QMR) for reference.

 Feedback requiring answers are forwarded to the relevant offices within 3 days upon receipt of the feedback for explanation. d. Relay the answer to the client. Administrative Assistant/ Records Section B. 1. How to file a complaint? a. Go to Public Assistance and Complaint Desk (PACD) a. Contact the following information: a. Receive and record the complaint in the Administrative Assistant/ and submit/ report the complaint in writing/verbal with logbook. PACD the following information:  Head of the Regional/Provincial/City . Full name, address, and contact details of the Prosecution Office complainant . Details of the act complained of  ARTA – [email protected] . Person(s) charged, 1-ARTA (2782) . Name of agency of the person(s) charged, if  Presidential Complaints Center - applicable, and 8888 . Evidence of such violation.  CSC Contact Center ng Bayan – 09085-881-6565 2. How complaints are processed? b. Evaluate the complaint. Administrative Assistant/ Records Section c. Submit / transmit the complaint to the relevant Administrative Assistant/ office/unit for explanation. Records Section d. Submit the report to the head of office for Administrative Assistant/ appropriate action. Records Section e. Send the feedback of the head of office to the Head/City Prosecution client. Office